Project Coordination Jobs

Main purpose of the role

The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.

The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.   

Location:   We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.

Duties and responsibilities

Communication

• Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
• Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Ability to meet and uphold SLAs.
• Ensure KPI’s are met to adhere to RCUK’s standards.
• Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
• Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
• Liaise with wider organisation to manage task at-hand.
• Respond to email queries from multiple inboxes.
• Speediness in responses to live chat queries 

Administration

• Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
• Monitor stock levels working with the current stock management system (ARK).
• Take accurate minutes of meetings.
• Meet operational targets set by the management team.

Courses

Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.

• Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
• Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
• Liaise with Course Centres, managing and approving courses in line with current course Regulations.
• Organise course materials and keep accurate records by:

                      o  liaising with suppliers to maintain adequate stock levels of course materials

                      o  organising the dispatching of course materials to Course Centres

                      o  liaising with Course Centres and the supplier to resolve issues - e.g. lost orders

                      o  liaising with Finance regarding invoicing and payment of accounts

• Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
• Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
• Provide absence cover within the coordinator team.
• Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.

How to apply

Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.

The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.

Interviews will be held w/c 9th December 2024

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Summary

• Organising and arranging meetings, and travel arrangements, supporting with editing of documents, updating website pages etc.
• Providing logistical and administrative support to the HR Network.
• Project administration including sending out invitation emails to participants, sourcing and ordering materials, booking venues, arranging logistics, and liaising with clients.
• Conducting HR-related research to support projects e.g. industry trends and best practices, other CofE resources, cross-diocese sharing * Providing admin support/notetaking for casework.
• Network relationships: Build and maintain relationships with existing apprenticeship providers, as well as sourcing new providers.
• Gather information from across the NCIs on existing work on apprenticeships and act as a central point of contact.
• Compile and maintain a list of preferred apprenticeship suppliers.

• This is a hybrid role with the requirement to be in the office - Church House 1 day a week.
• Must be available to commence employment early February 2025.

• A salary of £35,026.20 (£38,918 FTE) plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Individual Giving Special Projects Manager (6–9-month FTC)

We are seeking an Individual Giving Specialist to drive growth and join a dynamic, ambitious team at a leading healthcare charity.

Location: Hybrid/Cambridge
Salary: £45,000 (negotiable)
Hours: Full-time, 37.5 hours per week
Contract: Fixed Term, 6–9 months

About the Opportunity

This role is a unique opportunity for a skilled individual giving specialist to contribute to large-scale fundraising campaigns, paving the way for two groundbreaking hospitals – a state-of-the-art children’s hospital and a pioneering cancer research facility. Situated at Europe’s largest biomedical campus, you’ll work alongside the UK’s leading healthcare and research professionals to help redefine healthcare for the region and beyond.

About you:

As the IG Special Projects Manager, you’ll play a key role in the preparations for the public phases of ambitious, multi-year campaigns. Your work will support fundraising efforts aimed at delivering new healthcare facilities and services that elevate patient care beyond standard NHS funding.

You’ll manage a new face-to-face fundraising campaign, analyse marketing strategies, and collaborate with third-party partners to maximise impact. This hands-on position requires a balance of strategic insight and tactical execution, making it ideal for an experienced fundraising professional with a flair for community engagement and data-driven decision-making.

Key Responsibilities

• Campaign Development: Launch and manage a face-to-face fundraising initiative and a follow-up campaign focused on grateful patients.
• Data & Insights: Drive direct marketing evaluation and insights to refine outreach and engagement strategies.
• Project Oversight: Coordinate with third-party agencies, ensuring they deliver impactful campaigns that elevate income potential.
• Budget & Reporting: Provide budgeting and reporting insights to leadership, including fundraising progress updates.
• Team Collaboration: Support a dedicated team, working together to increase donor engagement and retention.

Essential Skills:

• A proven track record in individual giving and project management of large-scale campaigns.
• Strong analytical skills, with a focus on using data to enhance campaign success.
• Able to work effectively within a team while managing external partnerships.
• Deep commitment to advancing healthcare for patients and communities.

Other roles you may have experience with could include Individual Giving Campaign Manager, Fundraising Campaigns Manager, Donor Engagement Project Manager, Supporter Development Manager, Direct Marketing Fundraising Manager, Individual Giving Strategy Manager, Major Campaigns Fundraising Manager, Community and Individual Giving Lead, Donor Acquisition and Retention Manager, Philanthropy and Giving Project Manager. #INDNFP

Work setting: Hybrid (2 days a week from home)

Salary: £34,000 - £38,000

Contract: Permanent

Hours: Full-time (37.5 hours per week)

Location: London

Are you passionate about making a real difference? Are you used to engaging with diverse communities? Do you have experience of working in a client/customer facing role and dealing with a variety of external stakeholders? Do you hold excellent organisational and project management skills?

TPP are recruiting a Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.

Benefits:

• 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
• 5% Employer Pension Contribution
• Corporate Eye Care Scheme
• Life Assurance (4 times basic salary)
• Cycle to Work Scheme
• Season Ticket Loans

The Role:

As a Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.

Main responsibilities:

• Develop and manage volunteer recruitment events nationwide.
• Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
• Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
• Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
• Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.

Essential requirements:

• Experience in a client-facing or support role, with strong communication and organisational skills.
• Sensitivity and empathy when working with individuals facing difficult circumstances.
• A full UK driving licence and willingness to travel regularly across the UK.
• Excellent IT skills, with experience using databases and managing digital communications.

Note: Due to the nature of this role, some evening and weekend work might be required. Toil will be given.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Executive Assistant

Barnwood is not your typical funder. We drive change so that disabled people and people with mental health conditions have choice of opportunities, access their rights, and are included where they live. We bring people together for a different conversation and explore big ideas. Through learning and collaboration, we influence the change that’s needed. By partnering with local organisations and looking for better ways to fund, Barnwood makes a difference in Gloucestershire.

As part of this work, our People and Operations Team engages a wide range of people in the Trust’s vision for Gloucestershire, and our Executive Assistant is integral to this.

We are looking for an Executive Assistant to deliver high level professional administrative support to the Chief Executive Officer and Chief Operating Officer. The Executive Assistant will take responsibility and ownership of office organisation and project delivery, and to provide Trust-wide support for human resources processes and governance processes for the Board of Trustees.

We want to diversify our team to better reflect the work and communities we support – this means we would particularly welcome applications from people who:

· are from Black, Asian and minoritised backgrounds.

· have lived experience of disability and/or mental health challenges. 

Contract terms:

· This role is permanent, and we welcome applications from people looking for full time hours (37.5hrs per week).

· We offer a flexible start between 8am and 9.30am Monday to Friday. 

· Salary £38,066 p/a FTE 

· 36 days holiday inc. bank holidays 

· This position is based in our office in central Cheltenham with occasional opportunities for home working.

Summary of key duties:

Executive Assistance:

· Schedule, organise and minute meetings as required for Leadership Team members, ensuring all necessary arrangements are considered.

· Manage diaries and incoming communication for the CEO and COO as required.

· Manage and undertake projects, assignments and other administrative duties as required.

· Provide line management to the Operations Administrator, enacting the Trust’s management processes to ensure that all employees are motivated, supported and enabled to give of their best.

Governance Assistance:

· Support with the preparation of meeting papers ensuring they are issued in a timely manner and loaded on the Governance Portal.

· Accurate minute-taking and record-keeping for all governance meetings. To include maintaining the following registers: (i) Trustees; (ii) attendance at meetings, (iii) decisions taken out of meetings (iv) signed minutes.

· Support Trustee recruitment processes through the creation of application packs, scheduling recruitment process, managing applications and interviews, scheduling induction activities and creating digital and hard copy induction packs.

Human Resources Administration:

· Support the development and delivery of effective HR processes for the Trust, in conjunction with the COO.

· Support recruitment of both employees and Trustees through placement of adverts and issuing of relevant communications during the recruitment process in a timely manner, and liaising with the recruiting manager to ensure the process is planned and delivered in a supportive and accessible manner.

· Oversee and manage the administration of the IRIS HR system.

· Ensure reports relating to people management are available and issued to People Managers on a regular basis.

Use of Overton House:

· Establish, and keep under review, the policy and process for the booking of spaces at Overton House to external users.

· Oversee bookings by partner organisations, ensuring all appropriate agreements and guidance are in place for external users and that bookings and visitors are well managed.

· Liaise with the Marketing & Communications Team to ensure that appropriate communications about available space and booking processes are in place.

· Oversee the receiving of external visitors to Overton House, ensuring a welcoming and accessible environment for all.

Essential Knowledge and Experience:

· Proven experience of working as a Personal Assistant/Executive Assistant at a senior level

· Experience of providing administrative support and project coordination for a range of parallel projects

· Experience of accurate minute-taking for both formal and informal meetings

Desirable Knowledge and Experience:

· Line management experience to foster a productive and supportive team environment

· Knowledge of human resources policies and procedures

· Knowledge of governance processes

· Knowledge of meeting management, facilities hire or similar

· Experience of working in a charity or not-for-profit sector organisation

For full details please see our application pack.

Summary of skills

· Exceptional planning, prioritisation and time management skills, plus ability to respond effectively to changing workloads and priorities

· Exceptional written and verbal communications skills that engage a wide range of audiences and which champion accessible communication

· Proactive problem-solver, demonstrating high levels of initiative, organisation and flexibility

· Strong IT skills (demonstrable proficiency in using MS Outlook, Word, Excel, PowerPoint, WhatsApp, Teams and Zoom)

Benefits:

· 36 days annual leave including bank holidays. (FTE)

· Life Assurance (3 x Salary)

· Work within an organisation that is committed to improving equality and diversity.

· Competitive salaries and fantastic pension contribution rates.

· Excellent personal development plan and extensive training which includes a commitment to training employees to be confident when working with people with a wide variety of impairments, disabilities, and mental health challenges.

· Friendly and collaborative working culture; everyone’s voice is heard.

· We have a range of supportive wellbeing policies and almost a third of our employees, are qualified mental health first aiders with Mental Health England.

· Our offices in central Cheltenham are wheelchair accessible, have free accessible parking on site and great facilities.

· Assistance dogs are welcome.

Guidance On Applications:

Click on Apply Now to be taken to the Barnwood Trust website where you need to apply for this role via our online application form.

You will also find a detailed application pack which gives a full and detailed job description and person specification as well as guidance on how to make an online application and what you should include within it.

Should you have any questions or require any of the information in a different format please email the recruitment team directly at recruitment@barnwoodtrust. org. 

We want our application process to be right for you as an individual, so if there’s anything you think we can do to make this process more straightforward for you please email recruitment@barnwoodtrust. org directly to discuss what support we might be able to provide. Our career page on our website has some examples of things we may be able to put in place for people who request extra support.

Deadline for applications:  12.00 noon on Monday 2nd December 2024

First interviews: Thursday 12th December 2024

Second stage interviews: Tuesday 17th December 2024

We would like the successful candidate to start as soon as possible.

Executive Assistant

Salary Band: £25,000 - £30,000 (Full Time Equivalent) per annum

Hours: 30 hours per week

Location: ONSIDE’s Head Office, Worcester

Closing date: Sunday 24th November 2024

Are you looking for a role that can make a difference?

About the role

Join ONSIDE and discover the role as an Executive Assistant in the charity sector. This role is key as it will be supporting our Chief Executive with executive administration, project coordination and by providing wider support to our Directors, Senior Management Team and Trustees.  

An Executive Assistant will be the primary contact for internal and external communications with the Chief Executive and our Trustees and will be vital in providing crucial professional support to the Senior Management Team with their operational and strategic objectives.

This role will be part of a wider team who are passionate about supporting and making a difference to vulnerable and disadvantaged people.

ONSIDE’s Benefits

• 26 days annual holiday + Bank Holidays
• Pension Scheme
• Company Sick Pay Scheme (after qualifying service)
• Additional Maternity & Paternity Pay (after qualifying service)
• 24/7 Employee Assistance Programme
• Access to premium Calm App
• Employee Engagement Forum to ensure our employee’s voices are heard!
• Your ‘Birthday Day’ Off
• Supportive working environment & good work/life balance culture
• Support with continuous professional development

Who are we looking for?

We are looking for someone who can quickly ascertain what tasks need to be done to progress with the work. Someone who has the confidence to think on their feet and work autonomously and will use their own initiatives in a fast-paced dynamic environment.

The ideal Executive Assistant has knowledge and experience of working at a senior executive level and has supported Senior Management Teams. They will need to have the ability to build strong relationships with people at all levels internally and externally to the charity. We are looking for someone who can prioritise and work autonomously.

You will be intuitive, highly organised and will take a proactive approach identifying areas of improvement. You will have the ability to be resourceful and have advanced skills in project management and Microsoft Office.

If you’re looking for a job that you can be proud of, apply now. More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Executive Assistant is a real career opportunity to discover!

Someone like you?

If you embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Who are ONSIDE?

ONSIDE is a charity working across Worcestershire and Herefordshire, established in 1993 stemming from a belief that everyone has the right to be a valued human being and to be treated in a just and fair way.

In support of this belief, we provide a range of support services across advocacy, wellbeing and mental health for adults, children and young people who may be vulnerable, disadvantaged or discriminated against. This includes mental and physical ill health, sensory impairment, learning disability, drug and alcohol misuse, older people, and carers. ONSIDE is funded through a range of sources to maintain its independence and ensure that the support it provides reflects the views and perspective of the people it wishes to help.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 11,000 people a year!

More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Executive Assistant is a real career opportunity to support vulnerable and disadvantaged people in your community!

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Join a team that is changing places and changing lives.

Groundwork is the community charity with a green heart. We believe that big global issues – the economy, the environment – have a big local impact. Groundwork operates throughout the UK helping communities find practical solutions to the challenges they face. 

Project Officer (Peterborough and Cambridgeshire) Maternity Cover (1 year contract) with a possibility to extend further.

Salary: £26,508 to £28,327 (pro rata) depending on experience
Location:  Peterborough and Cambridgeshire area with some remote working available       
Hours: The role is ideally part time (30 hrs a week) with some flexibility. Full time hours can be considered. 

Groundwork has a range of exciting opportunities and we are seeking a highly motivated individual with a passion for engaging communities, supporting people to learn and improving the environment to help drive our programmes forward. 

We are recruiting for a project officer role in Peterborough and Cambridgeshire (maternity cover) to deliver and project manage an exciting and wide range of community and education projects across the county. 

You will be working on a variety of projects delivered in groups setting around gardening, outdoor play, outdoor education, community engagement and climate awareness behaviour change projects.  These projects will support participants to improve participants’ health, well-being, knowledge and skills. 

You will require strong communication and organising skills and will be leading practical tasks.  You will be working with different community groups particularly vulnerable people as well as co-ordinating with local partner organisations. 

There is ample scope for innovation and we’ll make sure you’re given all the support and guidance you need to really take your career forward.

Groundwork East is an equal opportunities employer and welcomes applications from all members of the community.

Appointment to this role is subject to an enhanced record check through the Disclosure and Barring Service (DBS).

Our Head of Children, Young People and Families leads the work of our Children, Young People and Families (CYPF) service and the Building Young Brixton (BYB) Partnership, and is a key part of the Senior Leadership team at High Trees, helping us achieve our ambitions across the board.

Our Children, Youth and Families work serves the Tulse Hill and wider Lambeth community, operating from our dedicated youth and play site at Tulse Hill Adventure Playground, where the CYPF team are based. We deliver a multi-faceted and integrated service allowing us to provide seamless support for children and young people from 8-18, including daily after school and weekend open access adventure play sessions, community and school based mentoring programmes, a work experience and youth leadership programme, and youth social action projects. We also deeply value collaboration with other youth and community organisations, and as Head of CYPF, you will also lead and contribute to a number of
youth partnerships that we manage, including Building Young Brixton. This will require demonstrable experience of running a multifaceted service – delivering several projects and programmes simultaneously and managing a team of staff – with the strong organisational, people skills and a collaborative approach that this requires. You will be an advocate for community based youth and play services and passionate about the value and impact of play, as our core offer is centred around our after school and holiday offer at Tulse Hill Adventure Playground.

You will be based at Tulse Hill Adventure Playground, and as a strong and inspiring manager you will lead a team of youth and play practitioners to deliver a range of dynamic, exciting, and meaningful services, ensuring the children who need them most are supported to play, develop, and thrive. You will take both an ambitious, organised, yet hands on approach to your management of the service - we are a small but dynamic team and truly believe services are best when all are involved, from management to practitioners. You will bring enthusiasm and passion to ensure an exceptional service for the children and young people we work with and continue to inspire your team, and the wider Building Young Brixton team, to grow and expand our reach.

Our local community is at the centre of everything we do and as a community-based service you will also understand the value of and build on our excellent relationships with local residents, organisations and statutory services, and help champion and ensure strong coordination and leadership of our youth partnerships. In order to achieve this you will have an excellent understanding of the landscape in which charities deliver their services and the statutory and funding frameworks within which we operate.

Are you a keen problem solver, planner, who takes a proactive approach and likes to develop workable solutions?

Do you enjoy coordinating projects and programmes?
 
If so, you could be the Operations and Planning Officer we are looking for! 
 
About the role
 
As an Operations and Planning Officer at British Heart Foundation (BHF) you’ll play a vital role in supporting the strategic planning, operational monitoring and reporting of activities across our medical team. 

You’ll support the three key areas of our operations team: portfolio and planning, operations, and culture and engagement, and will be given exposure to a breadth of activities, including our portfolio management, where embedding a culture of project management and clear planning and prioritisation processes are key. 

You’ll work closely with our Operations Manager to support on the operationalisation of key business processes and initiatives, whilst also providing support to meetings and forums for communication and engagement including directorate initiatives such as our culture forum. 

There will be opportunities for growth across all three areas but particularly in relation to project management and continuous improvement.

This is your chance to make a real impact, work cross-functionally in a large organisation, and directly contribute to our mission of fighting heart and circulatory diseases.

Working arrangements

Please note this is a fixed term contract for 14 months.

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
 
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

About you

With knowledge of administrative procedures, project coordination, reporting and information analysis, you’ll have previous experience of setting up and co-ordinating meetings, as well as writing reports and creating PowerPoint presentations.

Highly organised, with solid project and time management skills, you’ll have excellent interpersonal and communication skills; able to build strong relationships with stakeholders from across the medical team, and wider organisation, and be able to negotiate and influence across varying levels within an organisation.

With excellent collaboration skills, able to work effectively with a diverse group of colleagues across the organisation, you’ll be a keen problem solver who takes initiative, is solution focused and takes a proactive approach with the ability to develop practical and workable solutions.

About us 

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
 
Interview process 

Interviews will be held via MS Teams, between 10th-12th December, and will involved a short presentation.
 
How to apply

It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

Anna Freud have formed the first pan-London Alliance with Safer London, St Giles Trust, New Horizon Youth Centre, and The Mayor’s Office for Policing and Crime (MOPAC) to deliver the Children and Young People’s Violence and Exploitation Support Service (CYP-V&ESS). For anything up to 2 years, young Londoners will work with our Specialist or Expert Caseworkers who will work alongside them around areas including around safety awareness, improving health and emotional wellbeing, as well as improving relationships with peers and family dynamics. The Alliance Coordinator will be uniquely placed as while Anna Freud will be hosting the role, they will be accountable to the Alliance Manager and the wider Alliance Management Team made up of members of several partner organisations.

The Alliance Coordinator role will support the Alliance Manager by overseeing administrative tasks, communicating with stakeholders and ensuring support is available across the alliance. Experience of liaising effectively with a variety of individuals, organisations, and service providers at all levels is essential to ensure good relationship building and effective communication.

We are seeking an experienced candidate who has provided senior secretarial or administrative support to individuals or a team. They will demonstrate the ability to work across several internal and external teams/departments with their own organisational needs and priorities.

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours our London site (4-8 Rodney Street, London N1 9JH). Please note: attendance at other Alliance sites may be required (e.g., Safer London, 154-156 Blackfriars Road, SE1 8EN; St Giles Trust, 64–68 Camberwell Church Street, SE5 8JB; or New Horizon Youth Centre, 68 Chalton Street, NW1 1JR).

Contract duration
Fixed-term until May 2027.

Closing date for applications
Midday (12pm), Wednesday 4 December 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview
Shortlisted applicants will be notified no later than Tuesday 10 December 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews
Interviews will be held on Thursday 12 and Friday 13 December 2024.

How to apply
Please click on the 'Apply’ button to find out more. We are unable to accept CVs and kindly request no contact from agencies.

Mind in Haringey is an independent charity organisation providing vital mental health services to our community in Haringey since 1989.

We have a broad and exciting range of services and projects running in a dynamic, evolving environment. We are constantly striving to develop and improve our services through listening to our community, peers, and staff team to evaluate and deliver the best possible projects for our community.

Working with Mind in Haringey will give you the opportunity to join a small, creative team with many opportunities for learning and progression. We are a diverse and passionate team, who welcome experiences and perspectives from all backgrounds. 

We particularly encourage applications from those with lived experience of mental health, from racialised communities, members of the LGBTQ+ community, and residents of Haringey who are passionate about changing things for the better in the borough. 

Haringey is a melting pot of culture, history, and resilience. Though there is much that needs to be improved, we are proud to work as part of a community that has displayed great strength in hardship both in the past and in more recent years. Interested in joining us in this work? We look forward to receiving your application for the role.

Mind in Haringey are seeking a Community Care Coordinator for some of our most vulnerable users. The role which has been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence. 

The successful candidate will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.

The successful candidate will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress. Independence will be encouraged through self-management and recovery. 

Our new Research Community Growth Coordinator will play an essential role in growing our Lived Experts Research Community and taking the impact we can have in businesses to the next level.

It will be well-suited to someone who cares about social outcomes as well as business outcomes, and who is motivated to make a positive impact for charities and vulnerable people.

Our purpose at Three Hands is to create business value and social value, hand in hand. Three Hands Insight is the award-winning ‘social insight’ arm of Three Hands, focused on enabling businesses to gain insight from charities and ‘lived experts’ in a wide variety of societal issues and vulnerability circumstances. Clients include NatWest Group, Lloyds Banking Group, HSBC, British Gas and EDF Energy. 

A major feature of Three Hands Insight is our Lived Experts Research Community – a group of people with first-hand experience of challenging circumstances and vulnerabilities such as disability, mental health problems, digital exclusion, financial vulnerability and dementia. We established the community in 2022 to help businesses understand challenging customer circumstances, and to do a better job at inclusive design for vulnerable and underserved customers. There are currently around 250 lived experts in the community. 

Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...

To complete and maintain accurate HR records and HR/Recruitment administration tasks. Support HR Manager in general HR enquiries from employees and ensure HR processes are completed to meet both CSE’s policies and CSE’s core values.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £27,121 - £32,486 per year.
• You will be entitled to 25 days paid holiday (plus statutory holidays).​

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Maintain accurate HR employee files and ensure secure storage of all employee documents. Remove HR data no longer required in line with our storage process as directed by the HR Manager.
• Manage the new starters administration process (right to work checks, reference requests, offer letters and contract of employments, DBS checks and other related tasks linked to this process).
• Organise and track recruitment requests when hiring employees, including proof reading Job Descriptions, directing new job roles to the HR manager to evaluate, and salary benchmark when required.
• Draft HR related letters including contracts, change to salary, promotions, and other general HR letters with final approval by HR Manager.
• Manage sickness records including tracking sickness absence, including the return of self-certification forms, return to work interviews, actions required, and any wellbeing meeting notes received back from each department.
• Conduct exit interviews and record data gathered, providing information to the HR Manager.
• Co-ordinate and process probationary and annual reviews.
• Track change requests and complete payroll administration – Final check and approval by the HR Manager.
• Assist the HR Manager with both short term and long-term HR projects, taking an active involvement in projects and meetings as required, including initial set-up of HR system.
• Provide reports as required by the HR Manager or Director of Finance & Operations.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Previous experience of working in a small HR team.
• Key understanding of HR policy and procedures.
• Previous knowledge of processing HR data and correspondence across the employee work cycle.
• Excellent verbal and written communication skills. Confident in replying to email communications and written correspondence relating to HR general enquiries.
• Able to use HR software systems.
• Strong MS office Skills.
• CIPD level 3 active membership and completion of qualification

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Friday 29 November 2024. If you have not heard from CSE by midday Wednesday 4 December 2024, please assume that your application has been unsuccessful.

Interviews will take place in-person at our offices in Bristol on Thursday 5 and Friday 6 December 2024.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Job Title: Design and Quality Manager

Salary: £ 32,000 plus £3,000 London weighting where applicable

Closing Date: Monday 2nd December midday

Reporting to: Head of Programme Development and Quality

Contract: Full time, permanent

Job Location: London / Midlands / North

The role is based from home with travel to the London office for work meetings about twice a month.

Interview date: Tuesday 10th December / Wednesday 11th December

Start date: Monday 17th February (tbc)

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve our mission.

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.

We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.

Our values

Empowerment

We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage

We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission.

Impact

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion

We respect and value individuality and engage diverse voices to achieve our mission.

Ownership

We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, deliver a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme design and improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development of our front-line staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will bring their knowledge of the HE sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Role responsibilities

Design & Development

• Project manage and deliver our programme design process, leading the implementation of an agile, in-year approach to effectively iterate The Access Project’s Accelerate (2-year) programme.
• Lead the development of our self-paced online learning provision, incorporating learning from delivery and best practice from the sector.
• Work with the Head of Programme Development and Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how to best drive short-term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as our university readiness framework and the Salesforce system that supports delivery.
• Ensure we continue to update our long-standing Gateway (4-year) programme as part of standalone programme design project.

Research to inform programme design and quality

• Remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant Widening Participate sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. plans for A Level Results Day).
• Provide nuanced insight about the WP/HE sector, with a coherent view of the landscape and how it’s changing, to enable The Access Project to make informed choices about our programme.

Quality Assurance

• Be responsible for the implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Lead on the quality assurance of self-paced learning content, collaborating with Online Delivery colleagues to identify best practice and develop a comprehensive approach.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include training and development for University Access Officers and updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

Student Voice

• Maximise student voice within programme design through varied feedback mechanisms, including the organisation and facilitation of regular student focus groups.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Lead and develop The Access Project’s overarching student voice strategy.
• Continue to drive improvements in TAP’s student voice work through research and engagement with sector leaders.

Any other duties as required by the Head of Programme Development or Director, Delivery

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and dynamic, meeting, training and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis.

Desirable

• Experience of using Salesforce (or another CRM system) as a case/student management system.
• Experience of designing engaging online learning or educational resources.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project’s programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management or supervisory experience.

Benefits:

25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

Employee Assistance Programme, a 24-hour helpline for staff

Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

Interest-free travelcard loans

Cyclescheme loans

3 paid Volunteering Days

Employer’s pensions contributions (3%)

CPD options

The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

Proof of qualification is required before the appointment is confirmed.