Programme Systems Manager Jobs

About Resolve

Resolve is a local charity with a lot of heart.

Our purpose is to meet the needs of local people who need substance misuse treatment, are homeless or are experiencing poverty. We help people move to manageable, positive lifestyles where they can contribute and enhance their local community.

We know we make a difference because our clients tell us “I was in deep despair, but I was supported beyond belief. It made me feel a much brighter, bigger person. I don’t feel like a broken mum anymore.”

Alongside high levels of job satisfaction, staff also get generous holiday entitlement, flexible working, ongoing training, free parking and employee wellbeing support.

About the role

As a Drug and Alcohol Key Worker, you will play a vital role in developing and delivering a structured programme of group and one-to-one support within our Letchworth Drug and Alcohol team. Your efforts will directly contribute to the well-being and recovery of those in need.Resolve is currently reliant on Trusts and Foundations for funding, and you will spearhead efforts to diversify our income streams and expand our donor base.

The benefits of the role include:

· Impactful Work: Make a significant difference in the lives of individuals in your community.

· Supportive Team: Work within a passionate and collaborative team environment.

· Professional Growth: Opportunities for ongoing professional development and personal fulfilment.

Job Title: Key Worker - Drug and Alcohol Treatment Service.

Location: In Person - Letchworth although you may be asked to work at Welwyn Garden City occasionally.

Hours: Full time. Normal working hours are Monday 9am – 7.30pm, Tuesday, Wednesday and Thursday 9am – 4.30pm, Friday 9am – 4pm.

Contract: Permanent.

Job Type: Full-time

Pay: £24,500.00 (rising to £25,550.00 after probation) per year

Accountable to: Recovery Services Manager.

Purpose of Role: To be part of our dedicated Drug and Alcohol key work team. To develop and deliver a structured group programme and one-to-one key work.

Language & Work Authorisation:  English (required) & United Kingdom (required)

Ideal Candidates Will Have:

· Extensive knowledge of substance misuse / mental health and recovery. Lived experience desirable.

· Ability to connect with people at all levels with empathy and understanding.

· Excellent written and verbal communication skills.

· Confidence in delivering one-to-one key work and group therapy.

Joining Resolve as a Key Worker presents an exciting opportunity, as you will play a pivotal role in supporting service users, assisting in their recovery planning and creating support and referral programs for long term benefit.

Main Responsibilities

· Programme Development: Collaborate with the key work team to design and implement structured group and one-on-one key work programmes.

· Client Assessment: Conduct initial triage and comprehensive assessments, identifying additional health needs for appropriate referrals.

· Case Management: Manage a caseload, providing support to maximise harm reduction for individuals and the community.

· Recovery Planning: Develop, implement and review individual recovery plans and risk assessments.

· Record Keeping: Maintain clear, concise, and accurate client records.

· Support Services: Assist clients in accessing employment, training and education opportunities.

· Team Collaboration: Work flexibly and effectively as part of the team, sharing knowledge and assisting others.

· Networking: Liaise with other agencies and service providers for client referrals and service promotion.

· Review Participation: Engage in procedural and personal review processes, including Personal Development Reviews.

Communication

· Record Management: Handle incoming and outgoing communications responsibly.

· Service Promotion: Promote the service and liaise with external partners.

· Meeting Participation: Attend internal and external meetings and events.

· Team Contributions: Actively participate in team meetings and discussions to enhance service effectiveness.

General

· Compliance: Adhere to internal policies and external standards including health and safety, data protection and safeguarding policies.

· Professional Development: Engage fully in Resolve’s appraisal system, training and learning opportunities.

· Service Evaluation: Contribute to the continual monitoring and evaluation of service provision.

· Flexible Working: Perform other duties as required by line manager. Work at any Resolve site as required.

Person Specification

· Knowledge: Understanding of substance misuse/mental health issues and recovery. Lived experience is desirable.

· Communication Skills: Excellent written and verbal communication abilities.

· Empathy: Connect with people at all levels with empathy and enthusiasm for helping others.

· IT Proficiency: Good IT skills, including Microsoft Office and client management systems.

· Confidence: Confident delivering group therapy and one-to-one keywork. Experience desirable.

· Teamwork: Ability to work collaboratively within a team.

· Creativity: Innovative and creative in all areas of work.

· Motivation: Ability to engage and motivate individuals towards recovery, abstinence and relapse prevention.

Benefits:

• Additional leave
• Casual dress
• Company pension
• Employee discount
• Free parking
• Referral programme
• Sick pay

The closing date is 28th February 2025 with interviews to be held in March 2025.

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Title: Assistant Retail Manager
Salary: £10,666.24 per annum
Hours/Contract: 16 hours, Permanent, Part time
Based: Locks Heath Marie Curie Shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested
Interview date: TBC
We are currently looking for someone with a strong retail background to join our stores team. You will be supporting the achievement of sales within the shop.

Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you:
- Annual leave allowance: - England and Wales = 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working

What we are looking for:
- Excellent customer service skills with an ability to communicate with tact and discretion
- Comprehensive retail management experience, preferably in fashion/clothing, with experience of cash handling and financial management procedures (including completion of sales records)
- Strong leadership skills with proven line management experience
- A compassionate individual with a passion for the Marie Curie brand

Using best charity retail practice, creative flair, and an ability to lead by example, you will support the team to create an inviting shop which encourages sales and promotes excellent customer service.

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

For more information or an informal chat please contact Noel Fawcett by email at [email protected]

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role will be subject to receiving a satisfactory basic disclosure check.
We reserve the right to close this vacancy early. Agencies need not apply.

AVID exists to reduce the immediate suffering of people detained and work towards a future without detention. As part of a small and agile team, the Senior Network Coordinator is a central role at AVID. 

It is a crucial time to join AVID, as we embark on the implementation of an ambitious new strategic period and contend with detention expansion, increased enforcement, immigration deterrence and hostility. We welcome applicants from people who have lived experience of detention or of forced migration. You will be joining our small team of whom more than half have lived experience of detention. 

Please note: whilst this role is remote, it is UK-based with some travel required. We have a shared office in Brixton, London which is available for AVID team members to use on a flexible basis. We meet as a team in person once a quarter.

Summary

The Senior Network Coordinator is part of the AVID function (alongside the Senior Member Coordinator & Co-Director for Membership and Operations) to deliver AVID’s capacity building support to AVIDs membership network of visitor groups and drives collaboration.

The Senior Network Coordinator leads on the coordination and cultivation of the network infrastructure support to visitor groupsand network collaboration. The Senior Network Coordinator fosters collaboration between members and strengthens best practice for visiting, utilising AVID’s Members Charter as a central point of reference. As a small network, relationship building is central to this role and the post holder will provide 1:1 guidance alongside a programme of capacity building support based on membership needs. The role includes responsibility for the ongoing development of AVID’s Members Charter; coordinating and delivering AVID’s membership support programme of network calls, trainings, and skill sharing sessions; and the development of resources on the AVID members’ space.

This is a varied role, working directly with our diverse range of members across the UK, with a focus on the more established groups in the AVID network. The Senior Network Coordinator works closely with the Senior Member Coordinator who has a focus on smaller, grassroot groups and new visitor groups in the AVID network and visitor engagement.

Main duties and responsibilities

Relationship building and providing tailored 1:1 support to visitor group coordinators in the AVID network:

• Building relationships with AVID members across the UK with a focus on more-established groups in the AVID network.
• Providing 1:1 support, outreach and mentoring for group coordinators.
• Identifying, developing and collectively shaping good practice standards in visiting throughout the network.
• Responding to members’ queries and maintaining ongoing communication.
• Working with the Senior Member Development Co-ordinator to induct new groups to the AVID network and involve smaller grassroot groups in AVID’s programme of support.

Work alongside visitor groups to build their capacity, resilience and strengthen best practice for visiting in detention through:

• Delivering AVID’s core training modules on immigration detention and visiting to visitors groups, ensuring materials are relevant and up to date.
• Leading on a programme of training (both in-house and external), education and skill-sharing that addresses the needs of members and group coordinators.
• Building sustainable practices and collective care amongst visitor groups which respond to the adverse impacts of working in detention and vicarious trauma.
• Co-ordinating the AVID Annual Coordinators Network Gathering alongside the Senior Member Development Coordinator, jointly overseeing all aspects of administration and coordination of this event.
• Developing, updating and increasing use of AVID resources through oversight and development of AVID’s Members Area and resources/policies/guidance for visitor groups and coordinators as well as supporting the development of AVIDs volunteer visiting handbook.
• Working alongside people with lived experience of detention in the AVID community to facilitate meaningful opportunities for leadership in network activities.

Develop network collaboration, facilitated peer-support and alignment of groups around shared network values, strategies and goals through:

• Co-ordinating and facilitating AVID member calls and skill shares to provide structured peer-support and ensure that information is effectively shared in the AVID network.
• Working with AVID members to establish processes and activities for collaborative development and ongoing revision of the members’ charter.
• Embedding charter values across AVID’s network support and capacity building work with a priority focus on anti-racism & anti-oppression and lived-experience leadership in line with our strategic objectives.

Maintaining and monitoring the activity of the AVID network and identifying emerging areas for development through:

• Developing and improving access to AVID’s membership offer, administering the annual membership renewals and keeping up to date records of AVID members.
• Designing and implementing annual members survey.
• Keeping an up-to-date record of member activities, meetings, participation and feedback.
• Keeping abreast of the development and support needs of the AVID members as well as changes in detention policy and practice.
• Identifying and building relationships with external partners to strengthen collaboration and partnerships with the wider movement.

Other tasks:

• Supporting AVID’s strategic development through our strategic objectives.
• Working alongside other members of the AVID team to ensure that membership support and network development is connected to our overall mission of ending detention and advocacy efforts.
• Representing AVID at external meetings and events.
• Contributing to funder and board reporting.
• Tracking, monitoring and evaluating impact using AVIDs internal databases.
• Responding to general enquiries by phone, email or post.

Person Specification

We are interested in skills and experience developed in a range of environments, whether through formal workplaces or voluntary. We recognise the great value of lived experience of immigration detention and/or of hostile environment policies and would be very interested to hear from applicants with this experience.

Experience

• Experience of delivering and designing training to meet specific objectives with an understanding of the different needs for in person and online training.
• Experience of recruiting, supporting, and advising volunteers.
• Experience of delivering workshops and/or coordinating events (online and in-person).
• Experience of working with marginalised communities.
• Experience of monitoring, reporting and evaluation.

Desirable:

• Experience of developing support systems, identifying priorities for change and strengthening the infrastructure of voluntary groups.
• Experience of working with refugee, migrant and/or detained communities.
• Experience of working in the immigration and/or criminal justice sector.
• Experience of working in a membership organisation.

Knowledge and understanding

• Knowledge of good practice in volunteer management.
• Knowledge and understanding of migration, human rights, asylum, criminal justice and immigration detention in the UK.

Skills

• Communication skills, written and oral.
• Facilitation skills and inclusive approach to managing online and offline spaces.
• People skills and ability to build relationships with diverse groups of people.
• Solid administration skills and working knowledge of information systems.
• Ability to work well in a team.
• Ability to manage multiple priorities.

Closing Date: 23 February 2025

Ref 6934

Save the Children UK has an exciting opportunity for a collaborative and influential individual   to join our team as Senior Marketing Manager (Legacies and Mid-Value). We are looking for passionate marketer with proven legacy and/or mid-value fundraising experience to help lead and scale Save the Children's Legacy & Mid-Value programmes.  This is a 12-month fixed term contract role. 

You will have the opportunity to lead a high-performing team to deliver ambitious income goals in two of our most critical fundraising programmes, to significantly improve the lives of children in the UK and across the world. 

This role offers the opportunity for hybrid working and will require the successful application to work from our London, Farringdon office up to 4 days per month.    

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm.

When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met, and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the Role 

As Senior Marketing Manager (Legacies and Mid-Value), you will unlock the potential within our committed supporter base to give at a higher level during their lifetime and create a lasting legacy for children by leaving a gift in their will.

You will lead the planning and delivery of effective marketing campaigns that build deep connections with supporters, drive income, and ensure Save the Children's marketing is engaging and inspires action. 

In this role, you will: 

• Lead a high-performing marketing team to plan and deliver integrated, cross-organisational legacy and mid-value marketing campaigns, managing budgets, creative development, and performance analysis. 

• Develop and execute strategic marketing plans that drive consideration, conversion, and income growth while ensuring a seamless supporter experience. 

• Use data and insights to deeply understand supporter motivations, ensuring an audience-first approach that maximises engagement and lifetime value. 

• Oversee 1-2-1 supporter relationship management, ensuring effective stewardship and increasing commitment and loyalty. 

• Analyse marketing effectiveness, driving a test-and-learn approach to continuously improve marketing outputs. 

• Build collaborative relationships with internal stakeholders and external partners, including marketing agencies and fulfilment partners, to maximise campaign impact. 

About You 

To be successful, it is important that you have: 

• Strong leadership skills, with the ability to manage and inspire a team to achieve ambitious goals. 

• Proven experience in delivering legacy and/or mid-value individual giving programmes, including prospecting, pipeline development, and relationship management. 

• Extensive experience in delivering complex, integrated multi-channel marketing campaigns, utilising the most effective channel mix to ensure we're targeting the right individuals with the right message at the right time. 

• Strong analytical skills with experience using data and insights to inform strategy and improve supporter experiences. 

• Experience in growing supporter lifetime value through effective stewardship and engagement strategies. 

• Excellent project management skills, with the ability to plan, prioritise, and manage multiple campaigns simultaneously. 

• Commitment to Save the Children's vision, mission, and values. 

What we offer you: 

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. 

We focus on flexibility, inclusion, collaboration, health, and well-being both in and outside of work. 

We provide a wide range of benefits that will reward your hard work, motivate you, and inspire you to improve the lives of children every day.

To learn more about the position, please review the Job Description in the attached Documents.

Closing date: 23/02/205 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (circa 4 days per month).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Do you have a passion for digital communications and engaging public policy research? Are you interested in a varied, creative and tech-focused role working on high-profile digital content? If so, come and work with us at the Nuffield Trust.

We are looking for someone who can apply their technical and creative skills to produce clear and engaging outputs. You will have a thoughtful and proactive approach to learning on the job, becoming as comfortable creating striking and informative interactive charts as updating and publishing web pages or designing graphics for social media.

You will be part of a communications team that works with researchers across the Trust to promote our work to improve the quality of health care in the UK.

You’ll spend your time:

• Working with our Digital & Design Manager to analyse our content outputs to better understand engagement, profile and impact with the work that we do.
• Providing day-to-day website management.
• Supporting the social media team in creating memorable and clear outputs for social media, publications and e-newsletters.
• Supporting the Digital & Design Manager to maintain Nuffield Trust’s reputation for charts and other data visualisations.
• Contributing ideas and feedback to web development projects.

We’d really like to meet you if you have:

• Experience of working with content management systems.
• A developing understanding of how website analytics are monitored and reported.
• A keenness to gain knowledge of web programming languages such as HTML, CSS and JavaScript.
• The ability to work as part of a team in a deadline-driven environment.
• A willingness to learn and experiment on the job to take the Nuffield Trust’s digital profile forward.

To learn more about the role, please download a copy of the Candidate Brief.

Hours: Full-time (part-time/flexible working considered).
Contract: Fixed-term maternity cover for six months.

To apply, please go to The Nuffield Trust Recruitment site via the Apply button and complete the online application process.

Closing date: 10pm on Sunday 9 March 2025.

While we understand that AI can be a useful tool, it is essential that users of AI are aware of its limitations. We expect candidates to be able to demonstrate original thought in showcasing the relevance of their individual experiences in their application and during interviews.

Please note that the diversity monitoring questions are optional and will not be shared with the selection panel. The selection panel will only have access to your CV and your statement of suitability for the post.

The Nuffield Trust is committed to being an equal opportunities employer. We wish to ensure that all applicants are treated fairly and appointed solely on their suitability for the post irrespective of ethnicity, sex, age, gender identity, disability, sexual orientation, marital/civil partnership status or religion/belief.

Offers of employment will be conditional upon the receipt of two satisfactory references. Applicants must also have the right to work in the UK. For further information, please visit the UKVI website.

Strictly no agencies.

Background: Gilbert White’s House and the Oates Collections, set in the idyllic village of Selborne in Hampshire, is recruiting for a Volunteering Coordinator on a fixed term 1 year contract. This new position is made possible with support from The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to recruit for this fixed term contract. This is an opportunity to undertake an important supporting role for a unique, regional organisation within the heritage and conservation sectors, working alongside a committed team of staff, trustees and volunteers.

The museum attracts visitors from across the South, eager to learn about Gilbert, the man called the ‘father of ecology’, and Lawrence and Frank Oates, explorers of the natural world. With over 100 volunteers working in all areas of the museum including conservation, gardening, administration and operations, events and in our unique 18th century Brewhouse, we have a thriving and active volunteer community that helps Gilbert White & The Oates Collections to be a special place.

The Role: There is already a well-established volunteer programme with appropriate policies and procedures in place. You will take a lead role in managing all elements of volunteering. You will work closely with other team members to assess and meet organisational needs and opportunities for volunteering and take responsibility for the recruitment, placement and retention of volunteers. Your focus will be on performance standards and ensuring that agreed targets are continually met and maintained. You will lead volunteers by example, to maintain and build upon our reputation. You will relish the challenge of this key role and be keen to work towards solutions. With a flexible and positive approach to work, you will have the ability to work as part of a team and on your own initiative. The successful applicant will also take on the role of museum duty manager on occasions, with some weekend work required.

Job description Key duties within this position will include:

• Promote and strengthen the culture of volunteering that exists in the museum.

• Work with departmental staff to generate volunteer opportunities.

• Support the review of current volunteer policies, recommending changes as appropriate.

• Recruit volunteers through current and new networks.

• Welcome and induct new volunteers, acting as a single point of contact.

• Plan and arrange further volunteer training and development as appropriate.

• Ensure the monitoring, review and appraisal of volunteers.

• Produce reports for the senior management/trustees as required. 

Maintain accurate and up to date volunteer records, including reports on volunteer activity and participation.

• Work with team members to manage effective communication with volunteers, including newsletters and blogs, producing social media content.

• Plan, organise and deliver the established annual celebration event ‘We Love Our Volunteers Day’ and other get togethers.

• Take responsibility for developing, managing and undertaking all associated booking and. administrative systems and tasks.

• Work with the Museum Manager in ensuring our ongoing compliance with legislative requirements including but not limited to volunteering, health and safety, risk assessments, food hygiene and licensing requirements.

• Assist the management in ensuring smooth and efficient operation the museum, providing support when required and be willing to undertake other ad-hoc duties. 

As a member of the senior leadership team, the Head of Marketing will have management and creative responsibility for marketing communications and promotion, including the mission and worship of the Abbey, installations, events and hospitality, proactively managing the Marketing and Commercial teams to deliver on our strategic plan.

Key responsibilities...

• To develop and deliver a strategic marketing plan for the next five years, and implement promotional activity to raise significantly the Abbey’s profile both regionally and nationally.
• To identify and market an annual programme of events and major installations which engage our town and region, driving footfall and engagement and delivering an excellent visitor experience.
• To lead an effective and motivated Marketing and Commercial Team, with the aim of doubling visitor numbers and commercial income within five years.
• To be a hands-on member of the team, working in partnership with colleagues, volunteers and members of the congregation for the flourishing of the Abbey as a spiritual, cultural and heritage resource to the town, region, nation and Church.

Message from the Vicar…

For over 900 years Tewkesbury Abbey has been at the heart of the community - as a place of gathering, worship, celebration and remembrance.  Down the centuries we have been a Benedictine Abbey, a parish church and a place of refuge in times of flood and war.

Today the Abbey is a thriving parish church with hundreds coming here to worship each week, drawn by our commitment to daily prayer and our traditional choral worship. We are a ‘Major Church’ within the Church of England, and we are larger than fourteen of our country’s cathedrals. We are also a venue for concerts, large civic events, fairs and festivals working in partnership with colleagues throughout the region, the Roses Theatre, Tewkesbury Cultural Consortium and Gloucester Cathedral.

Like many heritage assets within the UK, COVID and lockdown presented us with serious challenges to our financial sustainability. We are now responding to those challenges with ambitious plans to double our visitor income and numbers within five years. These plans have been agreed and funded by our Parochial Church Council and are being overseen by our trading arm Tewkesbury Abbey Limited.

We applied for and won a £250,000 grant from the National Lottery Heritage Fund, which will among other projects increase our marketing activity and visitor engagement, including the appointment of a marketing assistant, a volunteers officer and a project manager to oversee the scoping of future capital development plans, and testing activities such as entry by donation.  We hope that this will lead to one or more larger-scale capital bids which could lead to a longer-term funding relationship to secure the Abbey as a thriving venue, unique heritage asset and global visitor destination.

In the past year we have hosted Luke Jerram’s ‘Gaia’ installation which was visited by over 20,000 people from across the region, the Luxmuralis immersive projection ‘Space’ and ‘The Longest Yarn’, a commemorative exhibition of knitted D-Day history, followed by Peter Walker’s ‘Peace Doves’ installation.  Alongside these we also hosted environmental events, a schools programme, concerts and talks in addition to our core business of of worship and festive services.

As Head of Marketing you will play a key role in shaping and delivering the future plans and development of the Abbey.  You will be in at the start and will oversee the growth of your team as we deliver on these plans - a unique opportunity for a creative marketing professional. The successful candidate will be a flexible team player who is looking for an exciting new challenge encompassing marketing, events, hospitality and commercial services and the opportunity to shape the next chapter in the life of the Abbey.

Are you ready for an adventure-filled role that makes a real difference? As a Youth Development Lead, you can expect to spend four days a week outdoors, delivering life-changing programmes to vulnerable young people, rain or shine. With activities like bushcraft, paddling, climbing, and hill walking, you’ll use your skills to inspire confidence and build resilience. Your hands-on approach will help break down barriers and empower young people to reach their potential.

Ideal candidates will have experience working with vulnerable individuals and delivering outdoor learning programmes. While your week will be spent mostly delivering sessions outdoors, expect one day a week at a desk planning sessions and recording data. If you thrive in dynamic environments and are passionate about supporting young people through meaningful, adventurous experiences, we want to hear from you!

Salary: £32-34,000 per annum
Contract length: Initial two-year contract, potential to renew.

Hours: 35 hour per week.
Location: Hybrid at Thames21 offices and home working. Delivering training sessions at locations across London, occasionally at other locations where the charity works.

Responsible to: EMPOWER Rivers Programme Manager

THAMES21 

Thames21 is a leading environmental charity, working across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis through restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them.

THE ROLE
We are seeking a skilled River Skills Officer to join the EMPOWER Rivers team working on our projects in London and the Thames Basin. This role offers an opportunity for the post holder to lead on the delivery and development of Thames21’s environmental training programme, which aims to empower communities to take independent action for rivers.
The key skill for this role is the ability to create and deliver inclusive, engaging and inspiring courses that help people understand what makes a healthy river; explore the crucial role that rivers play in our lives; and demonstrate how everyone can be involved in protecting, maintaining and improving London’s blue-green spaces.

The key value for this role is a passion for rivers and learning, coupled with the ability to share that enthusiasm with diverse groups of people, helping them to build their knowledge and skills to enhance London’s blue-green spaces.

You’ll thrive in this role if you enjoy breaking down complex ideas and processes, making them accessible to a wide range of audiences. You will be comfortable working with people in a variety of settings, mixing theory with practice. 

A typical day is likely to involve delivering one of Thames21’s flagship courses, gathering ideas for new training or making tweaks to existing modules; contacting community-led River Action Groups about upcoming activities, or keeping on track with various admin tasks. You might be working from home, at one of our offices in Bow or Guildhall, or at a river taking learners through the practical elements of our work.  You could be checking over risk assessments, promoting training opportunities or advising a local community river action group about organising their first session. 

You might be creating event listings or updating the web page. You may be working on strategic long-term plans or monitoring project outputs and incorporating learnings into project development. You’ll be thinking both big and small on any given day.

Diversity

We primarily serve a London community, and we would love our organisation to better reflect the diversity of this great city. We encourage applications from people of all backgrounds. Being a diverse and inclusive organisation is very important to us. We actively encourage applications from candidates with diverse cultures, perspectives and lived experiences.  This role is primarily about skilling up community groups to take independent action for rivers, therefore a strong interest and working knowledge of environmental issues is essential.

MAIN DUTIES AND RESPONSIBILITIES

1.  Deliver courses on a range of topics, both indoors, online, and at different blue space locations, ensuring training sessions meet the appropriate standards and learner outcomes.
2.  Design training courses, review and contribute to the development of the training programme, and collaborate with other Thames21 staff to create and enhance training initiatives.
3. Ensure that training courses and community-led River Action Groups comply with relevant legislation and Thames21’s policies and procedures
4. Day-to-day management of the training programme, including recruitment, promotion, logistics, learner support, and accreditation process. 
5. Provide ongoing advice and support for programme participants following training, encouraging them to set up, organise and deliver volunteering activity in their local community. Including support with monitoring impact, operational plans and receiving and approving Risk Assessments and Method Statements for River Action Group activities to ensure they are covered by Thames21 public liability insurance.
6. Develop and support the Thames21 network of community-led River Action Groups, including linking groups to other community partners, e.g. existing groups, catchment partnerships and other organisations and institutions operating along the catchment 
7. Work with EMPOWER Rivers programme manager to coordinate annual River Action Group forum
8. Maintain clear records of progress, ensure all administration and statistical information is kept up to date, and regularly upload information onto the Thames21 database.
9. Represent Thames21 at community events, activities and partnership meetings.
10. Attend internal meetings as required and engage positively with the supervision and appraisal process
11. Work with colleagues to ensure documents and processes for employing Event Support Contractors are appropriate and up to date.

This job description cannot cover every issue or task that may arise within the post at various times. The post-holder will be expected to carry out other reasonable duties from time to time which are broadly consistent with other Thames21 activities and with those in this document.  For more information and how to apply, please see the attached Job Specification.
 

The Engagement Platform (TEP)

• Our Vision: An education system where school engagement is consistently understood and acted on to improve pupil outcomes, employee culture and community relations. 
• Our Mission: The Engagement Platform exists to support schools and trusts to easily, robustly and systematically understand and improve the engagement of pupils and students, parents and carers, employees and community stakeholders. 

TEP exists to support schools and trusts to easily, robustly and systematically understand and improve school 
engagement. As a platform, TEP captures and reports on engagement across various dimensions and 
stakeholder groups: pupils and students, parents and carers, employees and community stakeholders. TEP 
helps schools to understand and act on this data. The platform's ability to track changes over time enables 
schools to measure the impact of their interventions, ensuring that their engagement strategies are effective 
and adjusted as needed. This action-oriented approach ensures that school engagement is not simply a metric 
or backward-looking accountability tool, it is core to school improvement. 

Alongside providing detailed school and Multi-Academy Trust level insights, we are building the national 
evidence base around school engagement as a lead indicator. Our research unit provides national insights and 
research publications to support school level insight and build better sector understanding of school employee 
engagement. We engage with the TEP school community to provide research insights, case studies and best 
practice examples to support their practice. 

TEP was founded by the Directors of ImpactEd Group and is incubated by the Group, receiving operational 
and governance support from Group Services. ImpactEd Group supports education and purpose-driven 
organisations to maximise their potential. We do this by helping our partners to be consistently impactful and 
operationally sustainable.

The Role

Day-to-day the role will involve partnership management of our schools and Trust partners to support their use and understanding of our platform and its insights. The role will also build community engagement with our national research projects and support wider partnership and network building. We anticipate this role will involve an element of travel to visit our school and Trust partners to provide support and training. Further information can be found in the job description.

About You

We are open to a range of backgrounds though it is likely that the successful candidate will be a qualified teacher or has significant experience working in schools or education. The role is flexible and based in our central Leeds office, alongside some in person attendance at events, conferences and delivery of workshops across the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Understanding and experience of the UK education system

• Experience in programme or partnership delivery with external facing clients

• Experience writing for an external audience

• Development of resources for training or guidance

• Teaching skills or delivery to adults and/or young people

• Customer service or sales experience in an educational setting

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

Are you passionate about supporting people experiencing homelessness and creating meaningful change? Do you want to be part of a compassionate, and forward-thinking team? Do you want to help us prove that better outcomes are possible with new ways of working? If so, we’d love to hear from you. 

At The Connection Community, we provide a safe and welcoming space where people can find respite from street homelessness, build social connections, and access vital support. Our multi-disciplinary team is dedicated to reducing the harms associated with rough sleeping, fostering inclusion, and empowering individuals to move towards stability and independent living.

We see relationships as the key tool for change. The Community team build relationships of trust and solidarity that will help people to access our comprehensive professional support network, including NHS health services, DWP benefits advisors, migration specialists, and drug and alcohol support teams – all offering their services inside The Community.

Together we are piloting a psychologically-informed, trauma-responsive model with an embedded specialist NHS psychology team. This means you’ll receive high-quality training, 1:1 consultations, and reflective practice to enhance your skills, and to support you and your team to pioneer best practice in homelessness services.

You will be managing a multi-disciplinary team that is dynamic, creative and focused on building trust through relationships. Supporting the team to identify, engage and provide harm minimisation whilst promoting a sense of belonging. Providing rapid interventions for new people who may not need the service, alongside offering sustained support for the people who need it most.

You will have substantial experience in delivering psychologically, gender and culturally informed service to people who are experiencing street homelessness.  You will be both strengths-based and solution-focused, maximising and developing partnerships internally and externally to enhance service provision.  You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embed coproduction

Full job description can be found on our website

Salary: £40,309
Closing Date: Sunday 9th March
Interview Date: Friday 14th March

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

A small and highly specialist NGO focused on peacebuilding in countries affected by conflict is seeking an immediately available Finance & Admin Officer for a 4-month fixed term contract.

The role is full-time for 4 months, with hybrid working offered. There may be the possibility of a contract extension or transitioning into a permanent role, but this cannot be guaranteed. The position reports to the Finance Manager.

The organisation has a turnover of approximately £4.5 million and around 40 staff. Their offices are based in central London, and their programmes – a combination of multi-donor grants and single and multi-partner programmes span countries across Asia, the Middle East, South America and Africa.

The organisation offers an excellent working environment with Fridays allocated totally for learning & development and staff wellbeing. Salary offered is £31,300 per annum.

The role will involve:

• Work closely with the Finance Manager on various accounts payable tasks 

• Maintain effective filing, archiving and record keeping systems, both paper and electronic 

• Ensure all supporting documentation is in place before payment runs. 

• Enter invoices in the accounting system as instructed by the Finance Manager and the Finance Officer 

• Responsible for petty cash; including handling and recording in and outward cash requirements along with scanned proof of receipts 

• Work closely with the Finance Officer on ensuring the entries in the accounting system are up to date 

• Manage accounts’ email inbox and maintain organised folder structure. 

• Track payments due to partners and prepare payment requests, along with associated documentation. 

• Maintain programme portfolio trackers and coordinate updates to core programme management and partnership documents. 

• Provide some operational support to the HR & Admin Officer when they are organising internal events.

Candidate requirements:

• A strong background in bookkeeping in a similar role

• Good working knowledge of Excel

• Strong interpersonal skills in working with staff, partners, and external stakeholders

• Some previous experience with office administration 

• Previous experience within the charity sector (desirable not essential) 

• Knowledge of another language – French, Spanish or Arabic (desirable not essential)

• Experience with Iplicit accounting system (desirable not essential)

Closing date and interviews: Ongoing / ASAP

Please send your CV for immediate consideration.

The Organisation

ImpactEd Group is a purpose-driven organisation dedicated to supporting education and social sector organisations to become both impactful and operationally sustainable. We provide consulting, evaluation, data, and philanthropy expertise to help our partners make evidence-informed decisions and improve outcomes. We also incubate TEP Services.

With a strong focus on responsible business practices, employee ownership, and long-term sustainability, we are now looking for a Management Accountant to work in our central Corporate Services team, and oversee our day-to-day financial operations and help guide our strategic financial planning.

The Opportunity

You will play a crucial role in ensuring the financial health of ImpactEd Group and its trading subsidiaries, and associated companies (TEP Services Limited). You will manage financial processes, provide strategic financial insights, and support senior leaders in making informed decisions.

Your work will encompass business-as-usual (BAU) financial management, monthly financial reporting, budgeting and forecasting, as well as strategic commercial projects, such as improving how we track utilisation in our consulting business.

You will also play a key role in ImpactEd and TEP Board meetings, presenting financial reports three times a year and ensuring financial transparency across the organisation.

You will manage the relationship with our external bookkeepers and oversee their day-to-day tasks and processes.

About You

We are looking for a financially astute, proactive, and commercially minded professional who thrives in a purpose-driven environment.

Essential Skills & Experience:

• Professional accounting qualification (ACA, ACCA, CIMA, or equivalent) or part-qualified with strong experience.

• Proven experience in management accounting, financial reporting, and budgeting.

• Strong commercial acumen, with the ability to analyse financial data and provide strategic recommendations.

• Hands-on experience with Xero or similar accounting software.

• Excellent Excel skills, with the ability to develop financial models and analyse trends.

• Strong communication skills, with the ability to present financial insights to senior leadership.

• Ability to work independently and take ownership of financial processes.

• Relevant experience working in SME, social enterprise, or consultancy environment.

Desirable Skills:

• Interest in the education and social sector, with an understanding of financial challenges in these industries.

• Interest in employee ownership models and finance for purpose-driven organisations.