Programme Systems Manager Jobs

Message from the CEO

Dear candidate,

Thank you very much for your interest in the role. We are at an exciting inflection point as an organisation. Currently, we are a £6m T/O organisation with ~75 staff educating ~650 students and apprentices across our two campuses alongside a variety of short course activity. In recent years we have focused on putting the systems, processes and improved physical and digital infrastructure in place to allow us to scale our business model, and therefore our impact, rapidly.

Core to these solid foundations has been a significant improvement in our financial health in the past year following the successful completion of our capital projects and the residual impact of the covid-era falling away. With no debt, growing reserves and strengthened philanthropy relationships, we can be confident in investing in the right strategies for further growth.

To ensure we are pursuing the right strategies, we are embarking on the formulation of our new strategy for the next 5 years in Spring 2025. We will be bringing together the college's internal and external stakeholders, alongside pro bono support from Bain&Co., to set bold new goals for the next decade and a detailed roadmap for how we will meet them, specifically how we will dramatically increase the number of learners we educate and empower to become the next generation of diverse digital talent.

The Director of Finance and Operations is a pivotal role in the realisation of our renewed and heightened ambitions. Growth is only sustainable and successful when built on solid foundations and scalable infrastructure. Your role will be to ensure this is in place and continues to grow to meet our current and future needs . You will articulate the College’s financial and infrastructure development strategies in conjunction with our expert Governors and your senior leadership peers. You will then be responsible for the effective implementation of these strategies and the management of a high-performing team to execute on them in line with the College's 5 values: Collaboration, Creativity, Curiosity, Resilience and Rigour.

I hope this sounds like an exciting challenge. If it does, please read on and I very much look forward to reading your application.

Mark

Welcome to Ada!
We are searching for a dynamic, new Director of Finance and Operations as the College enters an exciting new period of growth across our Greater London and Greater Manchester regions and beyond. Ada is a high-performing specialist technical College, the first brand new Further Education College  in England since 1993. We use our deep relationships with our learners and industry partners to deliver a transformative education experience and train the next generation of diverse digital talent. We achieve top tier results and outcomes for our learners with a particular focus on recruiting learners from less privileged circumstances, ethnically diverse backgrounds and young women who are particularly under represented in the tech sector. >90% of our alumni are in employment or further education. For those in employment, 67% earn greater than the median graduate salary and 97% earn greater than the local living wage.

All our sixth form students and apprentices are passionate about tech and we are committed to  supporting them to progress onto highly skilled roles in the digital sector. In London, our specialist sixth form students consistently achieve the best BTEC Computing results in England while completing award winning work experience and live brief projects with industry partners like King Games, Deloitte and Bank of America.

In London and Manchester, we train almost 500 Higher Level and Degree Apprentices digital apprentices for 30+ companies ranging from Just Eat and Salesforce through to Deloitte and PwC as junior developers, data analysts and tech consultants. We use innovative Foundation and BSc.programmes that are developed with our employer partners and validated by the Open University with 98% of our apprentices passing and graduating successfully and progressing into permanent employment in tech.
At present, we operate from our new campuses in London in Pimlico and Manchester in Ancoats, opened in August 2023 and February 2024 respectively.

Role information 

Nature of the Role:                  0.8 or1.0 FTE. Hybrid working
Reporting to:                             Chief Executive Officer
Responsible for:                       Finance and Operations (inc. Premises, IT, Data and Impact)
Annual Salary:                           £competitive
Pension:                                      Workplace pension, employer contribution @ 10%*
Holidays:                                    30 days per annum
Location:                                     London (Pimlico) or Manchester (Ancoats)
Closing Date:                              25 March 2024. (Candidates' applications will be reviewed on a rolling basis. Early applications are advised.)

* Other options may become available in the near future

About You

Ada is looking for a talented Education Finance professional with experience of managing wider operational functions such as Data & Information, IT and premises. Leading a committed and growing team, you will be a key member of the College’s Executive Leadership Team (ELT) and work closely with Board Members. You will be laser focused on effectively managing Ada’s financial performance alongside the delivery of our digital transformation strategy and oversight of our MIS systems and data returns, ensuring our premises and IT deliver staff and students the resources they need. You will ensure our systems, processes and premises remain fit for purpose and focused on staff usability as the College grows and scales its learner volumes and impact. Our board is clear that with our fantastic new campuses delivered and improved financial health, we need to urgently grow our learner volumes and impact to realise our ambition of being a truly National College.
Experience and Ambition

A successful candidate will be able to evidence:

- An excitement for being part of the Ada’s Executive Leadership Team (ELT) and the opportunity to be a senior leader in a small, fast-growing College with ambitious plans, enviable industry links and a high performance, can-do culture. 

- A track record of successful financial management and leadership in the FE sector, or significant compensatory experience, which is easily translatable to the role 

- A track record for leading, building and managing high-performing teams

- High ethical standards and influencing skills with the ability to engage effectively with all staff across the College, the governing body, EFSA, DfE and Employer/Philanthropy partners

- Good knowledge and instincts for the basics of effective information and data management, compliance and impact measurement

- The ability to lead college-wide projects to improve our IT and digital capabilities

- A focus on being able to deliver the key resources – physical and digital – to enable our learners and staff to excel

- Strong attention to detail and a willingness to roll up their sleeves and be involved in resolving operational issues where needed.

Key Responsibilities and Accountabilities

- Provide strategic leadership and operational oversight of a robust financial, physical and digital management infrastructure for the College

- Be a collaborative, enthusiastic member of the College’s ELT, working closely with staff and Governors to help deliver our ambitious strategy

- Lead the Finance, Data, Impact, IT and Premises teams, driving high performance and effectiveness.

- Work with your team, providing timely finance and data analysis to the Board of Governors, CEO and ELT to aid strategic decision making

- Lead on effective risk management and mitigation at the College working with the Director of Operations and other relevant team members

- Working with auditors on the production of statutory accounts and oversee and effective internal audit cycle (currently outsourced). With the Audit Committee Chair and Board Clerk, lead the organisation of the Audit Committee. 

- Lead on iteratively updating and effectively implement the organisation’s digital transformation strategy

- Support the college’s emerging impact function in the delivery of cutting-edge analysis and information on our performance and how we impact the lives of our students

- Lead on strategic risk management, working with other senior leaders to maintain accurate registers and reporting regularly to the Board of Governors. 

- Lead the finance team to ensure effective treasury management, including annual budgeting, effective cash flow management and short and long term forecasting

- Maintaining and developing key relationships with all relevant external bodies

- Providing leadership to our new Impact function, ensuring that we accurately identify how we change the lives of our students and feed this back into the improvement of our offer.

- Undertaking other duties commensurate with the role as directed by the Chief Executive Officer or as delegated by the Chair of the Board.

Legislation and Compliance

• To provide leadership on ensuring that all statutory returns are accurately prepared and submitted in a timely fashion. These include the FE sector annual ESFA and ILR returns. 

• Ensure the College has adequate insurance cover at all times including employer’s liability, buildings and equipment cover, personal accident, travel insurance and other relevant cover.

• Acting as Chief Data Officer in response to GDPR requirements.

PERSON SPECIFICATION

Essential Qualifications and Experience:

• A demonstrable track record of successful financial management in an Education and Skills context

• Demonstrable experience of board-level interactions, external stakeholder management and leading and managing high-performing teams in line with Ada’s five values.

• Good working knowledge of effective: data management systems and practices, financial and management information systems, GDPR and compliance matters in a regulated organisation

• The ability to provide leadership and drive improvement across a broad range oforganisational services

• Demonstrable evidence of embedding and promoting equality, diversity, and inclusion in the workplace.

Desirable Experience:

• Accountancy Qualification, e.g. ACA, ACCA, CIPFA, CIMA.

• An understanding of the funding, regulatory and legislative environment of Colleges.

• Delivery of, or strong involvement in, organisational digital transformation.

Note: The job description is designed to provide an overview of the main duties related to the role. It is not an exhaustive list and can be varied in consultation with the post holder.

Safeguarding

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day. 

Equal Opportunities

Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;

•To recognise and develop the diversity of skills and talent within its current and potential community;

• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation.

Applicants with disabilities

Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact us.

Sponsorship 

Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

How to Apply

Please complete send a CV and brief Cover Letter outlining your interest and suitability for the role to us. If you have any queries in advance of applying then please also direct them to this email address.

About the Role

The primary focus of the Grants Officer is to support schools and youth organisations to operate the Jack Petchey Achievement Award scheme effectively and to promote, grow and deliver this and other Jack Petchey Foundation (JPF) grant programmes across London and Essex. Although the geographical remit of each Grants officer can change on occasion, it is anticipated that this role will be responsible for the London Boroughs across North West and South West London, plus uniform youth groups who deliver their activities cross-borough.

The Achievement Award scheme is JPF’s flagship programme, with almost 2000 schemes in over 1400 schools, colleges and youth organisations across London and Essex. Through the programme, we invest millions of pounds each year to support young people and youth work. This is an amazing chance for you to have a big impact.

The Achievement Award Scheme enables schools, colleges and youth organisations to recognise, reward and celebrate young people’s achievements. At JPF we are passionate about encouraging young people to raise their aspirations, believe in themselves and make a positive contribution to society. Achievement Awards are designed to recognise a wide range of achievement, not just those achieving academically, but are also aimed at young people who are ‘doing their best’ or demonstrating leadership skills, resilience and determination.

The post holder will manage delivery of the scheme and associated small grants in an assigned area of London. They will be responsible for maintaining and developing positive relationships with schools and youth organisations. The role will involve significant travel to visit schools and youth organisations, as well as outreach and community engagement work to identify and support new groups to apply to join our scheme. This work will also require evenings and occasional weekend work, especially to support our Achievement Award celebration events.

The successful candidate would therefore be someone who has flexibility to travel, work out-of-office hours, enjoys building relationships and public speaking, as well as navigating a busy grants and assessment caseload (desk-based processing, telephone calls/emails, and regular use of a database). It could be a great role for someone living in North West or South West London.

JPF is an Equal Opportunities Employer and we seek to build a team that reflects the diverse communities we serve. We particularly welcome applications from black and minority ethnic candidates as they are currently under-represented in our team.

The primary responsibilities of the work will be:

 To promote and strengthen the Jack Petchey Achievement Award scheme and associated programmes (Leader Award Grants, Educational Visits, Environmental Awards and Partnership Programmes) in schools and youth organisations

 To support schools and youth organisations to administer the Jack Petchey Achievement Award scheme to a high standard and maximise the positive impact it has on young people.

 To ensure that schools and youth organisations maximise their use of the small programmes and partnership programmes associated with the Jack Petchey Achievement Award scheme.

 To ensure that accurate data is recorded on all JPF systems.

 To support programme growth, impact and reach by building stakeholder relationships in your assigned local area.

 To assess new applications and monitor the impact of the Achievement Award Grants we make in your assigned local area.

 To work with your colleagues in the Grants Team to deliver excellent grant making and relationships with Jack Petchey Foundation beneficiaries.

About You

This is an exciting time to join us as we grow our work as a Foundation. You will have an opportunity to use and develop a wide range of skills in a friendly, dynamic and supportive team that is committed to growing our positive impact on young people.

The role demands a wide range of skills and a high degree of autonomy, reliability and flexibility. We are seeking an efficient, highly organised team member with excellent database and communication skills and a passion for our work. You will need to be able to manage your own workload within agreed targets and maintain a programme of planned visits, while creating new development opportunities.

You will possess an excellent eye for detail, strong administration and database skills and the ability to communicate confidently and present a positive external profile for the charity. This is a busy and satisfying role, with each Grants Officer leading relationships with between 350-400 organisations. You will be someone with great organisational skills and the ability to deal efficiently with regular grant applications, and with busy grant reporting periods twice a year.

Evening and weekend work is a requirement to meet the demands of this role, which on occasion can require up to 2-3 out of hours events in one week, depending on the event schedule. These are seasonal events, primarily during term-time and time off in lieu will be granted for additional hours worked.

This is a perfect time to join the Foundation with a new organisational strategy to deliver – we are exploring how to streamline our processes, improve our support to our grantees, and review our grant-making criteria and guidance. This is your chance to make your mark within a motivated and ambitious team and help us to reach even more young people with our funding.

Main Areas of Responsibilities

The Grants Officer will support schools and youth organisations to operate the Jack Petchey Achievement Award scheme. 

The primary duties are:

1 To develop, manage and promote the Jack Petchey Achievement Award Scheme and other JPF opportunities.

1.1. Identify schools and youth organisations not currently running the scheme and proactively promote the Achievement Award (AA) scheme to them, following up as required.

1.2 Receive, assess and process all grant applications to join the AA scheme, in accordance with JPF policies and procedures.

1.3 Attend, participate and assist with delivery of Achievement Award celebration events (usually evenings with some weekends), including making a speech to congratulate the young people.

2 Quality Assurance for the Jack Petchey Achievement Award Scheme

2.1 Develop relationships with and support schools, alternative provision, and youth organisations on the Jack Petchey Achievement Award (AA) scheme to operate the scheme to the highest possible standard.

2.2 Provide timely support to such organisations to enable them to run the AA scheme effectively.

2.3 Implement a strategic approach to conducting face-to-face and digital assessment and monitoring visits to schools and youth organisations in your area on the Jack Petchey Achievement Award scheme, to ensure that JPF funding is well spent and to identify opportunities to improve delivery.

2.4 Organise and deliver digital and in-person training and/or sessions to support schools and youth organisations to operate the Jack Petchey Achievement Award scheme effectively.

3 Administer the Jack Petchey Foundation grant making process

3.1 Ensure accurate records are kept on the Foundation’s database (Salesforce), including up-to-date contact details and records of communication with groups in receipt of or applying for grants.

3.2 Approve/authorise payment of AA grants and related programmes in accordance with JPF policies.

3.3 Ensure appropriate grant reporting by schools and youth organisations and negotiate the return of funds where a grant has not been used in accordance with conditions.

3.4 Proactively manage risk, being alert to potential fraud.

3.5 Ensure that clubs and groups receive all necessary materials to operate the Achievement Award scheme effectively.

3.6 Assess and approve Leader Award Grant, Educational Visit Grant and Environmental Grant applications in accordance with JPF policy.

3.7 Assess applications for Leader Award Grants, Educational Visit Grants and Environmental Award Grants in accordance with JPF policy, with recommendations put forward to Grants Manager and Head of Grants team.

3.8 Provide regular updates on your work and Grants Officer patch to the Head of Grants team as required.

4 To promote the wider work of the Jack Petchey Foundation to schools and youth groups 

 4.1 Identify case studies and other stories and material that can be used for JPF communications, supporting communications team colleagues to raise awareness of our opportunities and impact.

4.2 Represent JPF at digital and physical events, local networks, funders’ fairs, and community or young people’s forums to help promote JPF’s small grant programmes and other opportunities.

4.3 Support and promote JPF’s partnership programmes to organisations on the Achievement Award Scheme, for example the Jack Petchey’s Speak Out Challenge, Step into Dance, Panathlon and First Give.

4.4 Assist with digital and face-to-face monitoring and reporting in relation to groups that have received a JPF Project Grant or other JPF funding. To promote the wider work of the Jack Petchey Foundation to schools and youth groups

5 Other Responsibilities

5.1 Actively contribute to Grants Team and JPF Team meetings.

5.2 Take a lead on specific projects as agreed with Head of Grants Team.

5.3 Contribute to the assessment of other small grant programmes as requested by the Head of Grants Team.

5.4 Provide telephone/email support and advice about JPF funding streams to existing grantees or potential applicants.

5.5 Work at all times within the policies, procedures and values of the Jack Petchey Foundation, in particular safeguarding, health and safety, and data protection and consent policies.

Please note these are the normal duties which the charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by JPF.

The post holder will work as part of the wider team from the Jack Petchey Foundation headquarters in Canary Wharf with some home working possible within the framework of the JPF Hybrid Working Policy. You will be required to travel to attend visits, events and meetings, including at weekends and in the evenings. Some travel across London more widely may be required on occasion to support uniform youth groups in your portfolio who deliver their duties cross-borough around your assigned areas. 

The Contactless giving Fundraising Team sits within the wider F2F Fundraising and Individual Giving Team

This important role entails working with the Trusts regional teams as a Team Leader within the wider Face to Face (F2F) fundraising team In this particular instance this role will have a focus on championing our Contactless Giving Workstreams across the regions, with the support of their face to face fundraising colleagues.

They are responsible for delivery of our contactless giving programme and ensuring that they are able to setup a maintain a varied programme of workstreams by sourcing and providing key technology and tools to all of the Trusts regions. You will help drive delivery of the agreed Team and individual targets and KPI’s for the region(s) with a particular focus on Contactless Giving.

This role will work across the regions as a dedicated national support and will be required at times to provide hands on coaching, training and support regionally to drive ongoing engagement and enthusiasm for the programme. They will also support the Regional Face to Face Fundraising Managers to identify and business case potential future opportunities when required.

You will play a significant role in supporting the day to day management of our contactless giving income stream by supporting our F2F Fundraisers, regional colleagues and volunteers, ensuring our Values & Behaviours and performance excellence standards are met on a consistent basis. You will be recruiting a team of Contactless Fundraising Volunteers to support the Regions with their Contactless Giving targets.

Location & coverage
You will be working remotely and should expect to spend more than 50% of your week out on location meeting with your fundraising team across the East & West Midlands region.

There is an expectation of working some weekend days at our key regional events, spread over the year and being a part of the weekend Contactless Giving management rota, which denotes working at least one weekend per month.

As a remote worker you will be assigned one of our main hub spaces as as your formal base

Relevant hubs include:  Birmingham, Hatton & Ellesmere Port.

Working Hours: 37 hours Monday to Friday with occasional weekend & bank holiday working.

The regularity & flexibility of travel will be discussed further at interview stage. 

Knowledge, Skills/Qualifications & Experience

Key Accountabilities: 

• Work with the Contactless Giving Fundraising Manager to devise robust strategies to achieve weekly & monthly volume and quality based fundraising targets, particular focus on Contactless Giving within the regions, Museums and attractions and our F2F Fundraising teams.
• Develop contactless fundraising techniques with the Contactless Giving Fundraising Manager that improve income generation for the Trust.
• Support the Face to Face fundraising management team with reviews and business casing of future fundraising opportunities for the face to face & regional fundraising programme.
• Ensure management of key contactless giving channels including devices, signage, branded clothing and collateral all contain contactless donation touchpoints across the network.
• Recruit and manage a team of Contactless Giving Volunteers
• Adhere to the IOF and Fundraising Regulator Code of conduct.
• Handle all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
• Ensure regular Compliance checks and training sessions are delivered to the F2F team and Regional colleagues, particularly around Contactless Giving.
• Clear, regular and timely communication with the Team and all members of the senior management team.
• Nurture and maintain positive relationships with regional colleagues to support delivery of F2F fundraising priorities, engagement and training; particularly contactless giving programme.
• Coach and mentor team members in the region and support the maintenance of performance targets and improvements where needed.
• Ensure that all data input and insight reporting is maintained for the benefit of the team including key systems such as CRM, Evergiving and other fundraising platforms and technologies.
• Support operational processes for managing equipment, managing suppliers, regulatory compliance and complaints management.

Skills, knowledge & experience:

Practical: 

• Demonstrable communication and interpersonal skills, ability to motivate and inspire people.
• Customer service experience is desirable.
• Passion for the waterways, canals and blue spaces is desirable but in no way essential.
• Knowledge in fundraising is desirable but not essential
• Experience working with Volunteers is desirable
• Support for the Canal & River Trust’s aims and vision.
• Passion for the waterways, canals and blue spaces is desirable but in no way essential.
• Enthusiasm for keeping our local waterways attractive and safe for all to enjoy now and in the future. 
• Drivers license and access to vehicle with business insurance is essential.

General:

• Excellent communication skills.
• Excellent interpersonal skills
• Highly self-motivated and hard working.
• Ability to work to and self-manage targets.
• Ability to adapt to working in varying locations and demonstrate flexibility.
• Confident with MS Office applications and quick learner at using a range of digital platforms.
• Understanding of GDPR and handling data sensitively

Salary: Starting from £20,444 per annum, depending on experience

Hours: 35 per week

Location: Worcestershire

Contract: Permanent

Job ref: 1168

At Cranstoun, we are always in search of talented and experienced individuals to join our team, we currently have a vacancy for a General Administrator in our Worcestershire service.

Cranstoun: Worcestershire provides a range of services for those affected by drugs and alcohol. Our skilled and compassionate people work closely with services users and their families to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

As the first point of contact, either by phone or in person, you will be expected to deal with our service users in a non-judgmental, open and honest manner, making them feel comfortable and welcome when using our service. You’ll need excellent communication skills as you’ll be providing a welcoming and informative front of house and telephone service to all of our customers. You will also be responsible for providing effective admin support to teams and colleagues across the service.

You’ll need to have good written and computing skills and be able to work confidently with all Microsoft programs and a case management system. You’ll also need to have excellent communication skills and the ability to work to strict deadlines. We need someone who’s organised and efficient to ensure the day to day workload is managed effectively. You’ll also need to be flexible and creative, with the ability to transfer your skills from one area of expertise to another.

Above all, you’ll be interested in becoming part of a challenging, dynamic and rewarding work environment that positively impacts on people’s lives.

The services operate core hours of Monday – Friday, 9am – 5pm. They also offer additional service hours on some days between 8am – 9am and 5 – 8pm. There will be a requirement to cover these hours on a rota basis.

All posts are subject to an enhanced DBS checks.

To download an application, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: 16 March 2025.

Interviews to take place week commencing 24 March 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No. 1061582

St John’s is a friendly, welcoming Anglican church in Bromley in southeast London. Our aim is to bring people of all ages into a personal relationship with God through Jesus Christ.

We are one of the largest churches in Bromley with a busy programme of services, groups, activities and events.  Our vicar, Rev Andrew McClellan is supported by an Associate Minister and a Families Worker plus a strong team of volunteers in various roles.

We are growing as a church and now need an administrator on the staff team to support our ministry.

The role is 10 hours a week, homeworking but with occasional visits to the church.

Please look at the full details in our job description and apply using the form.

Do you have an interest in providing support and care to those with life-limiting conditions from diagnosis to end of life? Are you looking to work whilst remaining flexible to support your family and/or work-life balance? We could have the opportunity you have been looking for. We have hours available in both the Adult Community service and our Inpatient Ward.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes and paid annual leave accrual based on hours worked.

Key Responsibilities of the role include:

• Ensure the highest possible standard of care for patients and supporting relatives during their care
• Participating in the assessment and provision of care needs for patients
• Ensuring all care is documented correctly electronically, in line with mandatory and legal requirements
• Delivering care as part of a team alongside our medical team

Essential requirements of the role include:

• NVQ level 2/3 in Health and Social care or equivalent
• Flexible approach to working hours, times and days of the week, including night shifts and weekends
• Willing to undertake further professional training/qualifications
• Full UK Driving Licence & access to a vehicle (Adult Community Service)

Please note posts are subject to Enhanced DBS clearance and full right to work in the UK.

Unfortunately, we are unable to provide sponsorship.

This exciting new role will be instrumental in supporting the provision and development of effective, efficient and optimized utilisation of data across the organisation, primarily using PowerBI.Working closely with the fundraising teams you will ensure they are receiving the correct insight to drive income and supporter growth.  Alongside the Insight Manager you will initially assist in moving MAF UK’s data model and reports to a Fabric data warehouse.  The data warehouse will become the single source of truth and the basis for all of MAF UK’s reporting needs.

In addition you will also have the opportunity to work on integration projects as MAF looks to bring data together in a unified way.

On the job training will be provided and there is potential for the job holder to undertake a data apprenticeship using the government funding scheme.

As the Data Analyst you will be responsible for

Enhancing PowerBI Reporting by:

• Maintaining the suite of self-service KPI reports for MAF UK via PowerBI and improve on this as required
• Owning the Quarterly Dashboard and ensure linked reports are fit for purpose
• Being proactive in delivering hands-on support to the Fundraising teams to help user adoption and understanding
• Gaining contextual knowledge of the Fundraising teams to be able to propose new reporting solutions to help campaign monitoring and drive increased income
• Ensuring the Fundraising teams are empowered to make strategic data-driven decisions and be prepared to respond to queries in a timely manner. This will include the use of third party data enrichment tools
• Building strong interpersonal relationships throughout the organisation to promote the confidence of the data team’s output
• Being proactive in setting up regular meetings with key stakeholders in discussing their reporting and analytical requirements
• Keeping up to date with PBI Product development
• Contribute to the design of data collection, criteria and maintenance aspects of new projects ensuring that data collected is adequate, of good quality, and matches what was sought
• Helping explain complex data processes to staff in a way that can be understood across the organisation and with the purpose of providing clarity

Supporting the Fabric Data Warehouse development by:

• Building knowledge of the MAF UK Fabric environment and assist the development as directed by the Insight Manager
• Being a confident deputy to the Insight Manager to troubleshoot and resolve issues as required
• Gathering requirements around a unified data model across MAF organisations and deliver a solution

Additional Tasks include:
 

• Develop and maintain a comprehensive knowledge and understanding of the existing D365 Configuration and system integrations within MAF UK.
• Monitor and maintain D365 usage, such as data cleansing and de-duplication, in collaboration with other team members
• Assist with data imports and be proactive in seeking data processing efficiencies across the organisation
• Working with other team members to ensure the Retention Policy is adhered to and is fit for purpose
• Other tasks as may reasonably be allocated from time to time by the MAF UK Senior Leadership Team
• Provide technical support for communal staff prayer and communications meetings
• Ensure that all information, utilised and disseminated by MAF UK is done according to all legislative and regulatory requirements (e.g. EU General Data Protection Regulation; Data Protection Act 2018).

 

Responsibilities common to all staff:

• Role modelling of organisational values and beliefs - to contribute to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in times of Biblical reflection and regular corporate prayer meetings.
• To participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader.
• To keep line manager informed of all relevant and timely information.
• At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner and ensure that good personal data handling practices are developed, reviewed and encouraged
• To abide at all times by the Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet.

Christian values, beliefs and ethos of MAF UK:

As a Christian mission, MAF UK is seeking those who share in the evangelical Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation.

Essential Requirements

Experience

• Role-linked degree or educated to A-level or equivalent with relevant experience as noted below
• Experience of using Microsoft applications, including PowerBI
• Experience of modelling data
• Experience of analysing data and presenting complex results in a way that can be understood by non-technical staff and volunteers.

Skills and Abilities

• Proactive in investigating, understanding and resolving issues
• Ability to develop and present clear and concise reports which can be understood by non-technical users.
• Build and maintain strong relationships with senior members of the fundraising teams
• Proactive in moving projects forward and setting up meetings with relevant parties
• Confidence in pushing back where demands are unreasonable yet being accommodating to all requests
• Ability to translate business needs into appropriate data solutions.
• Ability to work as part of a team to achieve identified objectives, and to work independently as required
• Excellent understanding of relevant concepts in information governance (e.g. Data Protection Act 2018, EU General Data Protection Regulation).
• Ability to build a positive, committed atmosphere among teams.

Personal Qualities

Committed and mature evangelical Christian, able to demonstrate understanding and acceptance of the Statement of Faith and willing to proactively take part in MAF events and meetings e.g. prayer meetings, away days etc. Able to describe these beliefs and values to others so as to represent MAF as a Christian mission organisation

Desirable Requirements

• Experience of work with Microsoft Fabric, Dynamics D365, ClickDimensions
• Experience of using coding languages such as Power Query M, DAX, SQL

Management Accountant

We are looking for Management Accountants to join the team, in this unique and vibrant workplace, nestled in the heart of London!

Salary: £43,542 - £51,663 per annum

Location: London/Hybrid (3 days in the office)

Contract Type: Permanent

Strengthen Financial Management & Enable Self-Service Budgeting

This central London Borough is embedding a modern, insight-driven approach to financial management, ensuring our services have the tools and information they need to make effective financial decisions. Our Management Accountants play a key role in supporting self-service budget monitoring, delivering robust financial reporting, and ensuring that financial processes run smoothly across the council. You’ll be joining the team at an exciting time, supporting the business to make the most of our new Oracle system and harness its capabilities to improve financial literacy and increase the use of data to impact decision-making

We have two roles available, working in Housing and Resources & Chief Executive’s finance teams. You’ll work closely with Finance Business Partners who will provide strategic guidance, while you focus on ensuring the accuracy and integrity of financial data.

What You’ll Be Doing:

Empowering Cost Centre Managers – Support budget holders to develop their financial confidence and capability, enabling them to take greater ownership of their budgets and produce accurate forecasts.

Budget Monitoring & Forecasting – Provide accurate and timely financial information, ensuring budget holders have the right data to make informed decisions.

Financial Reporting & Compliance – Maintain financial controls, ensure adherence to regulations and support the completion of statutory returns.

Process Improvement & Efficiency – Work with Finance Business Partners to streamline financial processes, enhance automation and reduce manual workloads.

Financial Planning & Year-End Processes – Play a key role in budget-setting, in-year monitoring, and financial year-end close, ensuring financial integrity across all processes.

Embedding a Data-Driven Approach – Ensure financial insights are well-structured and accessible, making it easier for managers to interpret financial performance information.

What We’re Looking For:

Essential - Qualified or part-qualified accountant (AAT) or equivalent experience, and evidence of continuing professional development.

Strong Financial & Analytical Skills – Ability to extract, interpret, and communicate complex financial data effectively.

Public Sector Finance Knowledge – Understanding of local government finance frameworks, budget cycles, and financial regulations.

Confidence with Financial Systems – Experience using general ledger and financial software (e.g., Excel, ERP systems) to manage and report financial data.

Collaboration & Problem-Solving – Ability to work alongside Finance Business Partners and budget holders, providing guidance and support as needed.

Why Join Us?

Impactful Role – Help shape how financial information is used to support decision-making across the council.

Opportunities for Growth – Develop your career in a dynamic and forward-thinking finance team.

Collaborative & Supportive Team – Work closely with Finance Business Partners and budget holders to embed best practice.

Generous Benefits Package including – 31 days annual leave (increasing with long service), Local Government Pension Scheme, family-friendly and flexible working, 24/7 Employee Assistance Programme, volunteering leave and season ticket loans. Further benefits after 12-months service include travel allowance (London Underground zones 1-2) and professional fees paid.

Ready to Make an Impact? Apply Now!  Submit your CV and a supporting statement (2-4 sides A4 maximum) setting out how you meet the role requirements.

Deadline: Sunday 9th March 2025

Diversity & Inclusion: This London Borough is committed to building an inclusive and diverse workforce. We welcome and encourage applications from people from all backgrounds.

Other roles you may have experience of could include Finance Business Partner, Management Accountant, Assistant Management Accountant, Business Accountant, Finance and Operations BP, Finance BP, Senior Finance Officer, Finance Officer, Accountant, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Main function of job

This is a key role in the Bereavement Support Service. The team provides a wide range of services, including the Helpline, online enquiries, online community, Family Days, and online and printed resources.

The aim of this post is to provide consistent, high-quality emotional support to bereaved families who seek support from the Lullaby Trust.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

To be the primary contact for the bereavement support services.

To cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

Proactively engaging with bereaved families through social media and other online platforms.

Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy

Send materials to bereaved contacts, including bereavement packs and follow up e-cards,  and ensure all paperwork and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

Ensure any messages on Bereavement Support FB Groups are monitored and advice is given via befrienders where appropriate

To arrange face to face events for bereaved families including family days, York Carol Service and memorial events to an agreed programme.

Work with the Engagement Team around social media bereavement support posts.

 2. Respond to all enquiries regarding the Care of the Next Infant (CONI) programme.

Respond to CONI enquiries from families and professionals and pass referrals to the CONI team in a timely way.

Update the CONI spreadsheet on enquiries progress and outcome.

Ensure families are offered Bereavement Support

3 Manage the Befriender programme with the Head of Support and Information and deliver training to befrienders and support befrienders in their role.  

Support Befrienders in their work by maintaining regular contact and support, offering advice and guidance when required.

Keep Befriender records up to date

Allocate Befrienders when required, ensuring there is an even spread of work between the befrienders

To collate, finalise and send out the Befriender newsletter on a monthly basis in conjunction with other members of the Team

Plan and deliver befriender training to new and existing befrienders

Support befrienders in their role and deliver regular online catch up sessions.

Help with the organisation, administration of the Befriender Conference and other events, facialitaing sessions and presentations.

Support the administration and preparation of Befriender Training, attend and participate when required and assist with the new befriender digital documents.

5 Ensure the bereavement support services are promoted to bereaved families and professionals working with bereaved families

Assist with the facilitation of Bereaved Families’ Panel and running online sessions.

Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

Attend events as required to represent the Lullaby Trust’s bereavement support services

6 Ensure the records and services of the department are kept up to date

Ensure bereaved contacts are added and updated on Excel and Raiser’s Edge

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes including self-evaluation feedback.

Provide other administrative support to the team as required.

Other:

Attend and participate with External Supervision sessions.

Recruitment & Engagement Manager (12 month FTC)

£45,000 - £50,000 per annum
12-month maternity cover, Monday – Friday 9am – 5pm
Much Hadham, Hertfordshire

About the role

Attracting, recruiting and retaining top talent is one of the core principles of our clients People Strategy. That’s why they are seeking an exceptional recruiter to join them on a fixed term basis for a 12-month period, to drive recruitment efforts across the organisation, sourcing individuals that bring the right skills, knowledge and values that support the fantastic work of the charity.

With experience of recruiting within the UK and internationally, you will ensure the seamless use of their applicant tracking system, compliance with employment law, and effective collaboration with internal teams and external partners, ensuring they are always seen as an ‘Employer of Choice’. You will lead on managing high volumes of vacancies with a particular focus on their care, education and health services. Playing a critical role in their HR team, you will lead improvements in recruitment processes, ensuring robust and efficient candidate assessments that contributes to the development of the recruitment service as a centre of excellence.

About you

The post holder will be an experienced recruiter, who ensures recruitment best practice at all times. Ideally having worked in the care or education sector previously and as an expert user of applicant tracking systems, you will deliver expert advice to hiring managers and the recruitment team on all aspects of recruitment functions, policies and processes. Your knowledge of domestic and international recruitment will see you effectively manage their UKVI account acting as a Level 1 user, and oversee the recruitment and compliance of sponsored employees in line with Home Office guidance.

Why work for them

Based across 60 acres of beautiful countryside, they are a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. In addition to excellent staff training, their employees are also rewarded with various other benefits offered as part of your employment:

- 25 days’ annual leave per annum
- Flexi-leave policy
- Eligible for Blue Light card – discounts on big brands!
- Disability Confident Employer
- Investors in People Accreditation
- Free on-site parking
- Discounted gym membership
- Based at our beautiful countryside location in Much Hadham
- terms and conditions apply

How to apply

Please complete an application form and upload an up to date CV on their website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note they are not on a public transport route. The salary range advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, they recommend that you apply sooner rather than later. They reserve the right to close an advert if they receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let them know as soon as possible.

Equality, Diversity & Inclusion

They embrace diversity and aspire to create a diverse and inclusive working culture. They are proud to be recognised as an Investor in People and to hold Disability Confident status. They are an equal opportunities employer welcoming all applications from across the community.

Safeguarding

They are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of the positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. their vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Over the past 120 years,they have grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24 hour health provision provided by specialist nurses and therapists.

REF-219629

Management Accountant

We are looking for Management Accountants to join the team, in this unique and vibrant workplace, nestled in the heart of London!

Salary: £43,542 - £51,663 per annum

Location: London/Hybrid (3 days in the office)

Contract Type: Permanent

Strengthen Financial Management & Enable Self-Service Budgeting

This central London Borough is embedding a modern, insight-driven approach to financial management, ensuring our services have the tools and information they need to make effective financial decisions. Our Management Accountants play a key role in supporting self-service budget monitoring, delivering robust financial reporting, and ensuring that financial processes run smoothly across the council. You’ll be joining the team at an exciting time, supporting the business to make the most of our new Oracle system and harness its capabilities to improve financial literacy and increase the use of data to impact decision-making

We have two roles available, working in Housing and Resources & Chief Executive’s finance teams. You’ll work closely with Finance Business Partners who will provide strategic guidance, while you focus on ensuring the accuracy and integrity of financial data.

What You’ll Be Doing:

Empowering Cost Centre Managers – Support budget holders to develop their financial confidence and capability, enabling them to take greater ownership of their budgets and produce accurate forecasts.

Budget Monitoring & Forecasting – Provide accurate and timely financial information, ensuring budget holders have the right data to make informed decisions.

Financial Reporting & Compliance – Maintain financial controls, ensure adherence to regulations and support the completion of statutory returns.

Process Improvement & Efficiency – Work with Finance Business Partners to streamline financial processes, enhance automation and reduce manual workloads.

Financial Planning & Year-End Processes – Play a key role in budget-setting, in-year monitoring, and financial year-end close, ensuring financial integrity across all processes.

Embedding a Data-Driven Approach – Ensure financial insights are well-structured and accessible, making it easier for managers to interpret financial performance information.

What We’re Looking For:

Essential - Qualified or part-qualified accountant (AAT) or equivalent experience, and evidence of continuing professional development.

Strong Financial & Analytical Skills – Ability to extract, interpret, and communicate complex financial data effectively.

Public Sector Finance Knowledge – Understanding of local government finance frameworks, budget cycles, and financial regulations.

Confidence with Financial Systems – Experience using general ledger and financial software (e.g., Excel, ERP systems) to manage and report financial data.

Collaboration & Problem-Solving – Ability to work alongside Finance Business Partners and budget holders, providing guidance and support as needed.

Why Join Us?

Impactful Role – Help shape how financial information is used to support decision-making across the council.

Opportunities for Growth – Develop your career in a dynamic and forward-thinking finance team.

Collaborative & Supportive Team – Work closely with Finance Business Partners and budget holders to embed best practice.

Generous Benefits Package including – 31 days annual leave (increasing with long service), Local Government Pension Scheme, family-friendly and flexible working, 24/7 Employee Assistance Programme, volunteering leave and season ticket loans. Further benefits after 12-months service include travel allowance (London Underground zones 1-2) and professional fees paid.

Ready to Make an Impact? Apply Now!  Submit your CV and a supporting statement (2-4 sides A4 maximum) setting out how you meet the role requirements.

Deadline: Sunday 9th March 2025

Diversity & Inclusion: This London Borough is committed to building an inclusive and diverse workforce. We welcome and encourage applications from people from all backgrounds.

Other roles you may have experience of could include Finance Business Partner, Management Accountant, Assistant Management Accountant, Business Accountant, Finance and Operations BP, Finance BP, Senior Finance Officer, Finance Officer, Accountant, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join Our Team as a Data Compliance Lead at MSI UK!

Are you a dedicated professional with a passion for safeguarding data and driving operational excellence? If you thrive in a fast-paced, mission-driven environment, MSI Reproductive Choices UK has the perfect role for you!

⌚ Hours: 35 hours
�� Contract type: Permanent, hybrid
�� Salary: £42,213.23 to £51,078.01 (dependant on experience and skills)

What can we offer you?
 

• �� Improve your work/home life balance – enjoy remote working with travel at least once a month.
• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Your Role: Data Compliance Lead
As our Data Compliance Lead, you’ll play a vital role in embedding data protection best practices across our organisation. Reporting to the Senior Quality and Governance Partner, you’ll ensure compliance with UK data protection laws, safeguard client data, and contribute to continuous quality improvement. This is a pivotal role that combines technical expertise, stakeholder collaboration, and the opportunity to make a real impact.

Key Responsibilities:

• Lead the annual completion of the Data Security and Protection Toolkit.
• Manage Freedom of Information (FOI) and Subject Access Requests (SARs).
• Oversee data incidents and risks, escalating to the Information Commissioner’s Office when required.
• Conduct data compliance audits across services, ensuring GDPR and regulatory adherence.
• Develop and update policies, processes, and training for data governance and protection.
• Monitor industry and regulatory changes, ensuring MSI UK remains compliant and forward-thinking.
• Collaborate with IT and Cyber teams to maintain certifications like ISO27001 and Cyber Essentials Plus.

What We’re Looking For:

• Flexibility to travel regularly to satisfy audits and internal reporting at our clinics and hubs across the UK  
• Demonstrable experience with data compliance and governance, ideally in healthcare or not-for-profit sectors.
• Strong understanding of UK GDPR, Data Protection Act 2018, and related frameworks.
• Exceptional communication skills, with the ability to engage technical and non-technical stakeholders whilst taking initiative and show ability to work autonomously.
• Proficiency in tools like Office 365 and privacy tools and software (e.g., OneTrust).

Ready to Make a Difference?
If you’re passionate about data compliance and want to contribute to a mission that changes lives, we’d love to hear from you! Apply today and be part of a team that believes in choice, equality, and empowerment.

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

 

AVID exists to reduce the immediate suffering of people detained and work towards a future without detention. As part of a small and agile team, the Senior Network Coordinator is a central role at AVID. 

It is a crucial time to join AVID, as we embark on the implementation of an ambitious new strategic period and contend with detention expansion, increased enforcement, immigration deterrence and hostility. We welcome applicants from people who have lived experience of detention or of forced migration. You will be joining our small team of whom more than half have lived experience of detention. 

Please note: whilst this role is remote, it is UK-based with some travel required. We have a shared office in Brixton, London which is available for AVID team members to use on a flexible basis. We meet as a team in person once a quarter.

Summary

The Senior Network Coordinator is part of the AVID function (alongside the Senior Member Coordinator & Co-Director for Membership and Operations) to deliver AVID’s capacity building support to AVIDs membership network of visitor groups and drives collaboration.

The Senior Network Coordinator leads on the coordination and cultivation of the network infrastructure support to visitor groupsand network collaboration. The Senior Network Coordinator fosters collaboration between members and strengthens best practice for visiting, utilising AVID’s Members Charter as a central point of reference. As a small network, relationship building is central to this role and the post holder will provide 1:1 guidance alongside a programme of capacity building support based on membership needs. The role includes responsibility for the ongoing development of AVID’s Members Charter; coordinating and delivering AVID’s membership support programme of network calls, trainings, and skill sharing sessions; and the development of resources on the AVID members’ space.

This is a varied role, working directly with our diverse range of members across the UK, with a focus on the more established groups in the AVID network. The Senior Network Coordinator works closely with the Senior Member Coordinator who has a focus on smaller, grassroot groups and new visitor groups in the AVID network and visitor engagement.

Main duties and responsibilities

Relationship building and providing tailored 1:1 support to visitor group coordinators in the AVID network:

• Building relationships with AVID members across the UK with a focus on more-established groups in the AVID network.
• Providing 1:1 support, outreach and mentoring for group coordinators.
• Identifying, developing and collectively shaping good practice standards in visiting throughout the network.
• Responding to members’ queries and maintaining ongoing communication.
• Working with the Senior Member Development Co-ordinator to induct new groups to the AVID network and involve smaller grassroot groups in AVID’s programme of support.

Work alongside visitor groups to build their capacity, resilience and strengthen best practice for visiting in detention through:

• Delivering AVID’s core training modules on immigration detention and visiting to visitors groups, ensuring materials are relevant and up to date.
• Leading on a programme of training (both in-house and external), education and skill-sharing that addresses the needs of members and group coordinators.
• Building sustainable practices and collective care amongst visitor groups which respond to the adverse impacts of working in detention and vicarious trauma.
• Co-ordinating the AVID Annual Coordinators Network Gathering alongside the Senior Member Development Coordinator, jointly overseeing all aspects of administration and coordination of this event.
• Developing, updating and increasing use of AVID resources through oversight and development of AVID’s Members Area and resources/policies/guidance for visitor groups and coordinators as well as supporting the development of AVIDs volunteer visiting handbook.
• Working alongside people with lived experience of detention in the AVID community to facilitate meaningful opportunities for leadership in network activities.

Develop network collaboration, facilitated peer-support and alignment of groups around shared network values, strategies and goals through:

• Co-ordinating and facilitating AVID member calls and skill shares to provide structured peer-support and ensure that information is effectively shared in the AVID network.
• Working with AVID members to establish processes and activities for collaborative development and ongoing revision of the members’ charter.
• Embedding charter values across AVID’s network support and capacity building work with a priority focus on anti-racism & anti-oppression and lived-experience leadership in line with our strategic objectives.

Maintaining and monitoring the activity of the AVID network and identifying emerging areas for development through:

• Developing and improving access to AVID’s membership offer, administering the annual membership renewals and keeping up to date records of AVID members.
• Designing and implementing annual members survey.
• Keeping an up-to-date record of member activities, meetings, participation and feedback.
• Keeping abreast of the development and support needs of the AVID members as well as changes in detention policy and practice.
• Identifying and building relationships with external partners to strengthen collaboration and partnerships with the wider movement.

Other tasks:

• Supporting AVID’s strategic development through our strategic objectives.
• Working alongside other members of the AVID team to ensure that membership support and network development is connected to our overall mission of ending detention and advocacy efforts.
• Representing AVID at external meetings and events.
• Contributing to funder and board reporting.
• Tracking, monitoring and evaluating impact using AVIDs internal databases.
• Responding to general enquiries by phone, email or post.

Person Specification

We are interested in skills and experience developed in a range of environments, whether through formal workplaces or voluntary. We recognise the great value of lived experience of immigration detention and/or of hostile environment policies and would be very interested to hear from applicants with this experience.

Experience

• Experience of delivering and designing training to meet specific objectives with an understanding of the different needs for in person and online training.
• Experience of recruiting, supporting, and advising volunteers.
• Experience of delivering workshops and/or coordinating events (online and in-person).
• Experience of working with marginalised communities.
• Experience of monitoring, reporting and evaluation.

Desirable:

• Experience of developing support systems, identifying priorities for change and strengthening the infrastructure of voluntary groups.
• Experience of working with refugee, migrant and/or detained communities.
• Experience of working in the immigration and/or criminal justice sector.
• Experience of working in a membership organisation.

Knowledge and understanding

• Knowledge of good practice in volunteer management.
• Knowledge and understanding of migration, human rights, asylum, criminal justice and immigration detention in the UK.

Skills

• Communication skills, written and oral.
• Facilitation skills and inclusive approach to managing online and offline spaces.
• People skills and ability to build relationships with diverse groups of people.
• Solid administration skills and working knowledge of information systems.
• Ability to work well in a team.
• Ability to manage multiple priorities.