Programme Manager Jobs in Newcastle Upon Tyne
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
THE ROLE
At a time of unprecedented demand for our services at NEA we have a fantastic opportunity for someone to join us in the position of Training and Assessment Officer to work on a full-time basis, 37 hours per week, the contract is a 2-year fixed term contract with the possibility of becoming permanent.
As part of NEA’s Development and Partnerships Directorate, you will report to NEA’s Training Programme Delivery Manager.
Acting as course tutor and examiner, the successful candidate will be responsible for delivering NEA’s training courses and qualifications to a wide range of organisations, including local authorities, housing associations, voluntary and community groups, and commercial organisations across England and the wider UK. Our courses cover key issues associated with fuel poverty, fuel debt, affordable warmth, low carbon technologies and practical energy efficiency advice.
Our Training and Assessment Officers assist in the development of future assessment-based qualifications and have the ability to recognise new areas of opportunity; designing, developing and producing engaging and innovative training presentations and material as appropriate, for face-to-face and online delivery of current and future training and assessment products.
This role requires a relevant training or education qualification and recent demonstrable experience of delivering adult training. Ideally, you will also have experience or knowledge of fuel poverty, community development, debt or money advice, consumer issues and/or housing.
The post requires an element of flexibility as Training and Assessment Officers will on occasion be required to work outside of normal office hours and away from home; driving will sometimes be required.
This post provides an exciting and rewarding opportunity to help the charity deliver its work programme as a major national provider of energy advice services whilst developing and working on projects that bring social benefits and improvements to the well-being of low income and vulnerable householders whilst also meeting environmental goals.
WHAT YOU WILL NEED TO SUCCEED
To be successful in this role, you will have demonstrable experience of adult training delivery, course design and development, and hold a relevant training or education qualification.
The right candidate will be engaging with excellent communication skills and the ability to effectively communicate with a diverse range of internal and external stakeholders. You will have sound presentation skills and a creative and structured approach to training delivery.
You will be highly organised, self-motivated and have the ability to work individually and collaboratively as part of a team.
It is important that the successful candidate shares NEA’s core values, and you should be able to demonstrate a commitment to the aims and objectives of NEA and the eradication of fuel poverty. Experience or knowledge of fuel poverty, community development, debt or money advice, consumer issues or housing is desirable.
It would be beneficial for the successful candidate to have experience of working with vulnerable householders, low-income and/or other disadvantaged groups however, this is not essential.
Home working and office-based locations are available depending on proximity to an NEA office. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
WE ARE OFFERING
- £31,068 – £35,836 per annum (Points 18-25) plus London weighting of £3,300 if applicable. New appointments are usually made at the starting point of the scale.
- 11½% non-contributory pension.
- 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus all local public holidays (within the region you are based) per annum.
- Flexible working arrangements including the opportunity for Hybrid working.
- Enhanced family friendly payments.
- Employee Assistance Programme.
The closing date for all applications is 12:00 noon Monday 10 March. We anticipate interviewing in the 2 weeks following Monday 17th March 2025. Full details of the posts and an application form are available on our website.
How to apply:
Apply online by clicking 'apply via website'.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post.Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
MOVE Against Cancer (MOVE) is a charitable organisation inspiring, supporting, and empowering people to move against cancer.
The Chief Executive Officer (CEO) will lead MOVE Against Cancer in its next phase of growth, ensuring that our programmes continue to make a meaningful impact in the lives of those living with and beyond cancer. The CEO will be responsible for the development and execution of a comprehensive strategy to ensure the organisation’s financial growth, programmatic excellence, and alignment with its mission. This role will require a visionary leader with experience in charity management, HR, fundraising, strategic planning, and navigating the dynamic landscape of cancer support.
CEO - KEY RESPONSIBILITIES
Income Generation & Financial Responsibility
Lead the development and execution of MOVE Against Cancer’s income generation strategy across a diverse range of funders, including trusts and foundations, business partnerships, individual and community fundraising. Create and manage a realistic, achievable annual budget, ensuring that all financial performance aligns with organisational goals. Monitor and report on the organisation’s financial performance, providing regular, accurate updates to the Trustees. Develop relationships with current and potential funders, reporting back on the impact of their donations and securing further financial support. Identify new opportunities to diversify and maximise income streams to support organisational growth, ensuring that the charity can meet its long-term goals. Oversee compliance with fundraising regulations, ensuring that all fundraising activities adhere to legal and ethical standards. Ensure monthly financial reporting and performance tracking, reviewing risks, and taking corrective actions as necessary.
Strategy
Lead the sustainable growth of MOVE Against Cancer, ensuring that the organisation adapts to the evolving landscape of cancer support and related sectors. Work with the Board to regularly review and refine the organisation’s strategy, ensuring it remains responsive to external changes and opportunities.
HR, Compliance & Infrastructure Management
Ensure compliance with all relevant legislative, regulatory, and policy requirements, including health and safety, Charity Commission guidance, safeguarding, and fundraising regulations. Oversee data protection policies, ensuring that MOVE Against Cancer meets all General Data Protection Regulation (GDPR) and data privacy laws. Develop and review organisational policies and procedures at appropriate intervals to ensure best practices and compliance with regulations. Establish a continuous improvement framework, gathering feedback and data to guide the organisation’s strategic direction and operational excellence. Coordinate with senior leadership to ensure that all services meet or exceed the expectations of funders, partners, and beneficiaries.
Stakeholder Relationships
Protect and enhance the reputation of MOVE Against Cancer by acting as the organisation’s spokesperson Actively seek collaborations and partnerships with other charities, NHS Trusts, and relevant statutory bodies to strengthen MOVE Against Cancers impact.
PERSON SPECIFICATION
Qualifications & Experience
Significant experience in growing and leading a charitable (or similar) organisation, with a proven track record of success in expanding reach and impact. Previous experience leading a charitable (or similar) organisation, including strategic planning, governance, and financial management. Demonstrated experience in leading and executing a comprehensive fundraising strategy, including managing major donor relationships, grants, corporate partnerships, and community fundraising campaigns. In-depth knowledge and experience of cancer support services and the challenges faced by people living with and beyond cancer, including their families. Strong track record of working collaboratively with internal teams, partners, and stakeholders to achieve shared goals. Excellent communication, public speaking, and relationshipbuilding skills, with the ability to engage a variety of stakeholders including funders, healthcare professionals, and the public.
Personal Attributes
Visionary, strategic thinker with the ability to lead a diverse team and create long-term value for the charity. Strong commitment to the mission of MOVE Against Cancer and a passion for improving the lives of those living with and beyond cancer A passion for movement and physical activity, with the motivation to promote its importance Strong interpersonal skills, able to build trust and credibility with a wide range of stakeholders. Committed to diversity, equity, and inclusion, with the ability to create an inclusive environment within the organisation.
How To apply:
Produce a document no longer than 2 sides of A4, outlining why your skills, experience and personal motivation make you the right person for this role. Please also attach your CV. We discourage the use of AI to write your application. Please provide name and contact details of two referees that we would contact if shortlisted. Please use your name in the subject header of the email and the file name of the document. Please send these to recruitment email, which is in the job pack
Closing date to apply for this role is Wednesday 19th March If you would prefer to submit your application in an alternative format, please feel free to choose your own approach to convey the information requested.
Equal Opportunities and Diversity Statement: MOVE Against Cancer is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Key Application and interview information:
Interviews will take place in Manchester and will include a stakeholder meeting.
Data Protection Statement
For information about how we use your data, please contact us.
Safeguarding
Move Against Cancer is committed to ensuring the safety and wellbeing of all individuals who participate in our programmes and all staff and volunteers. Successful candidates will be required to carry out a disclosure and barring check.
The client requests no contact from agencies or media sales.
The NSPCC's mission is to end cruelty to children in the UK. In order to carry out its charitable work and achieve its strategic objectives, the NSPCC must communicate efficiently and effectively with the maximum possible impact, relevance and emotional resonance to engage all key audiences including supporters, professionals, service users, volunteers and the public across a variety of channels.
The prime purpose of the NSPCC's Marketing and Planning team is to deliver timely and effective best practice marketing and compelling strategic insight driven marketing priority campaigns and propositions, working in partnership with several teams including other teams in marketing and planning, brand and content, media and internal comms.
Could you be our next Associate Head of Communications Planning and Insight? We are looking for someone with strategic planning skills, strong leadership, project management and influencing skills are essential due to the need to engage a diverse range of key stakeholders, to work collaboratively across the organisation.
Job purpose
- Leadership facilitation across all marketing and communication for the organisation to ensure external comms deliver against key goals: Brand Awareness and Consideration, Give Time, Give Money, Use our free and paid services. Ensuring external communication is audience led.
- Support teams from across the organisation to operationalise this plan within our organisational communications planning process.
- Manage the marketing and communication directorates business planning process to set the annual plan for the directorate and report back on the plan on a quarterly basis.
- Lead on the management of the supporter experience team, who deliver support journeys for the organisation. Play your part in the new supporter centricity programme.
- Oversee an organisation's marketing research and consumer insight strategy, and ensuring the application of insight to supporter engagement, marketing and communication strategies.'
About you
We are looking for someone with
- Evidence of a substantial track record of success in working in strategic marketing, insight and planning, dealing with a wide range of marketing disciplines including through the line campaigns, digital and social influence.
- Substantial experience of strategic marketing and communications planning and financial planning. Including the use of strategic frameworks to support the strategic communications planning.
- Excellent ability to plan, monitor, and implement major projects to agreed deadlines often with conflicting priorities.
- Oversee an organisation's marketing research and insight strategy, and ensuring the application of insight to supporter engagement, marketing and communication strategies..
Could this be you? You'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate and self-motivated? Do you have excellent written and verbal communication skills? If you would like to use your abilities to raise funds for charities, Chell Perkins Ltd's Grant Fundraising Traineeships will teach you everything you need to know and you’ll get the chance to join our team of trained consultants.
Chell Perkins Ltd are looking for FOUR people who are passionate about bringing positive change through fundraising. We want to nurture a new generation of fundraisers to provide charities with access to exceptional fundraising support.
We offer a four-month/16-week fully paid traineeship (approx £1,733pm gross) working with real clients in a fundraising consultancy and gaining a recognised certificate with education credits towards CFRE to give you a real headstart in working in the charity sector. There are a number of vacancies at Chell Perkins, and at the end of the course trainees will be eligible to apply for a permanent position.
This immersive programme starts on 1st September 2025 and is home-based, with high-quality training and plenty of support from our experienced fundraising team.
Why Chell Perkins?
At the end of our Grant Fundraising Traineeship, you will be a confident and capable grant fundraiser. But there’s much more to the scheme than that. The Chell Perkins team are a great bunch of people to work with. We really care about our partner charities and YOUR future. Our supportive and empowering work culture will enable you to realise your own potential.
“This programme is truly unique and rewarding. I recommend it to anyone thinking of beginning a fundraising career.” Junior Fundraiser, 2020
“The traineeship was an amazing opportunity, and I learnt so much about fundraising and the charity sector in such an engaging way. Everyone in the team is so friendly and supportive, you couldn't work with or learn from anyone better.” Class of 2023 and now a Fundraising Officer with Chell Perkins
“This traineeship has given me a headstart in my fundraising career and I couldn’t be more grateful! I left university with a love for charity work but little idea as to how I could use that passion in my everyday life, but this traineeship has helped me develop the skills and knowledge I need to make a real difference in the charity sector.” Class of 2023 and now a Fundraising Officer with Chell Perkins
Client mix
Candidates should be aware that at present 70% of our partner charities come from a Christian background (churches or Christian charities). While it is not a requirement to be Christian, candidates must be happy to write for a faith-based audience.
Further information
This role is home-based; however, we hold quarterly in-person team days, and you may occasionally be required to work from client sites (nationally, with a North West focus).
The traineeship will start on 1 September and will run until 19 December 2024. Candidates must be available to start on the first day of the traineeship. Interviews and offers will take place from March onwards.
For more details, download a copy of the Job Description and Person Specification document.
How to apply
If our Grant Fundraising Traineeship sounds like it could be a perfect fit for you, why not apply?
Email a completed application form, a recent CV and a covering letter to our Office Manager (see 'How to apply' below).
In your covering letter, we are looking for:
● Evidence of strong written communication skills, and ability to write persuasively
● Passion for the third sector, and in particular fundraising
● Evidence that you have carefully researched the role and our organisation.
Using AI
We recognise that many applicants use AI tools like ChatGPT for drafting applications. Whilst these tools can be helpful, we advise you to first write your application personally and then use AI to refine it. This approach ensures your application remains original and truly reflective of your unique experiences. Last year, we noticed a trend of AI-generated applications lacking individuality, which hindered our ability to connect with applicants. Remember, it's your personal story, passions and motivations that make you stand out. Let AI assist you, but let your own voice lead the way.
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
Are you a strategic thinker with a passion for building high-impact corporate partnerships? Our Marketing & Communications team is looking for a Corporate Partnership Marketing Manager to develop and execute powerful communication strategies that amplify our partnerships, extend our reach, and create meaningful engagement with key audiences.
As the Corporate Partnership Marketing Manager, you'll take the lead in shaping and delivering strategic marketing and communications plans for high-profile corporate partnerships, including Superdrug, SPAR UK, the Gas Distribution Networks, and the National Garden Scheme.
Reporting to the Senior Marketing Manager, Marketing Campaigns, you'll collaborate across internal teams and work directly with corporate partners to craft compelling narratives, drive impactful campaigns, and ensure seamless integration of partnership activities across all channels. Your work will not only strengthen brand alignment but also help us reach more people affected by dying, death, and bereavement.
Main responsibilities:
- Create and execute communication plans that maximize visibility and engagement for our corporate partnerships.
- Work closely with PR, social media, content, creative, and paid media teams to ensure seamless marketing integration.
- Develop engaging narratives and marketing materials to showcase the impact of our partnerships.
- Act as a trusted advisor to corporate partners, providing expert marketing and communications guidance.
- Drive media coverage and leverage key brand moments to enhance awareness and engagement.
- Track and report on key marketing KPIs to refine and optimize partnership strategies.
Key Criteria:
- Proven expertise in integrated marketing campaigns. Experience in corporate partnerships, charity partnerships, or commercial organizations would be preferred.
- Ability to build strong relationships at all levels and influence key decision-makers.
- Strong understanding of digital, media, and brand partnership strategies.
- Ability to develop compelling brand narratives and problem-solve complex challenges.
- Adept at managing multiple projects, priorities, and stakeholders simultaneously.
- Experience in tracking marketing effectiveness and adjusting strategies accordingly.
Please see the full job description .
Application & Interview Process:
- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Feb 23, 2025.
Salary: £35,530 - 39,474 per annum
Contract: Permanent, full-time (35 hours per week)
Location: Home-based with occasional travel. You can work from our offices in a hybrid model if preferred.
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Main function of job
This is a key role in the Bereavement Support Service. The team provides a wide range of services, including the Helpline, online enquiries, online community, Family Days, and online and printed resources.
The aim of this post is to provide consistent, high-quality emotional support to bereaved families who seek support from the Lullaby Trust.
1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.
To be the primary contact for the bereavement support services.
To cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.
Proactively engaging with bereaved families through social media and other online platforms.
Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy
Send materials to bereaved contacts, including bereavement packs and follow up e-cards, and ensure all paperwork and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.
Ensure any messages on Bereavement Support FB Groups are monitored and advice is given via befrienders where appropriate
To arrange face to face events for bereaved families including family days, York Carol Service and memorial events to an agreed programme.
Work with the Engagement Team around social media bereavement support posts.
2. Respond to all enquiries regarding the Care of the Next Infant (CONI) programme.
Respond to CONI enquiries from families and professionals and pass referrals to the CONI team in a timely way.
Update the CONI spreadsheet on enquiries progress and outcome.
Ensure families are offered Bereavement Support
3 Manage the Befriender programme with the Head of Support and Information and deliver training to befrienders and support befrienders in their role.
Support Befrienders in their work by maintaining regular contact and support, offering advice and guidance when required.
Keep Befriender records up to date
Allocate Befrienders when required, ensuring there is an even spread of work between the befrienders
To collate, finalise and send out the Befriender newsletter on a monthly basis in conjunction with other members of the Team
Plan and deliver befriender training to new and existing befrienders
Support befrienders in their role and deliver regular online catch up sessions.
Help with the organisation, administration of the Befriender Conference and other events, facialitaing sessions and presentations.
Support the administration and preparation of Befriender Training, attend and participate when required and assist with the new befriender digital documents.
5 Ensure the bereavement support services are promoted to bereaved families and professionals working with bereaved families
Assist with the facilitation of Bereaved Families’ Panel and running online sessions.
Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.
Attend events as required to represent the Lullaby Trust’s bereavement support services
6 Ensure the records and services of the department are kept up to date
Ensure bereaved contacts are added and updated on Excel and Raiser’s Edge
Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice
Collate statistics, as required on areas of work within the support services team.
Assist with the services’ evaluation and impact processes including self-evaluation feedback.
Provide other administrative support to the team as required.
Other:
Attend and participate with External Supervision sessions.
Safer sleep for babies, Support for families
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About the People’s Theatre
The People’s Theatre is a leading amateur theatre in England, one of the oldest and largest in the country. We produce 14 productions per year, attracting over 10,000 people to our building on the Coast Road.
The former cinema building has been our home since the 1960s and has been refurbished several times over the years. Most recently, we added a new studio space on the ground floor of the building, creating a fully accessible performance space with room for up to 100 audience members.
The project
We are ready for the next stage of our development, preparing to both ensure our long-term financial and environmental sustainability by embracing affordable, low-carbon technologies - both in terms of traditional theatre equipment and newer heating and energy generating technologies.
To save money, improve our financial resilience and building sustainability, the Theatre is looking to invest in three projects:
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Replacement of our stage manager’s desk, ensuring it is technologically suitable for productions for years to come;
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Replacement of all stage-lighting systems with LED units and new controllers, saving the theatre up to six households’ worth of electricity annually, therefore providing both a substantial cost and energy saving;
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Improving the theatre’s heating systems, including potential installation of air-handling units, heat pumps, upgrades to the fabric of the building, as well as possible energy generation and storage options. This work is guided by a full-scale feasibility study currently underway.
In order to deliver this project, we are embarking on a fundraising effort that will help us be able to pay for these upgrades to our building and performance spaces.
We seek to enlist the help of a professional fundraiser, who is experienced in working with small charities, preferably within the arts sector in the North East.
Job description
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Help the theatre shape the strategy for engagement with charitable and government funders of the arts sector for the purposes of the outlined programme;
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Develop a proposition for the programme that resonates with charities, funds and corporate sponsors;
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Identify and approach potential funders that align with the Theatre’s values and needs;
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Attend appropriate external networking events in order to develop relationships leading to donations;
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Write and prepare fundraising proposals, in collaboration with the theatre’s fundraising lead and management team;
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Secure funding by approaching trusts, local businesses and individuals;
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Undertake any reasonable duties, commensurate with the level of the post.
Appointment and fee
The position will be offered on a self-employed or consultancy basis for 12 months at a competitive market rate, commensurate to the candidate’s experience and existing rates. The post is subject to a three-month probationary period.
Application
Applicants are asked the submit their CV with a covering letter by 7 March 2025. Interviews are expected to take place in the week commencing 24 March.
The client requests no contact from agencies or media sales.
Reporting to Choose Love’s Co-Director of Programmes and working closely with the Project Co-ordinator – Refugee Youth Leadership Council, the MEL Consultant will be responsible for developing, managing, and continuously refining all MEL activities for the Council. The Consultant’s efforts will ensure that young refugees’ perspectives drive the measurement of success, that safeguarding principles are upheld, and that genuine learning informs the Council’s evolution and potential replication.
We are pioneering a new movement in humanitarian aid: fast, flexible, transparent and accountable.
The client requests no contact from agencies or media sales.
Remote (home-based), Leeds office, or hybrid
£26,000 – £28,000 (pro rata to hours worked)
Part-time, 3 days per week
About brainstrust:
At brainstrust, our mission is to support people living with a brain tumour and their caregivers through every stage of their journey. Our services include a robust programme of support and information, developed to ensure our beneficiaries feel more in control, better supported, more resourced, and less isolated. We are expanding our successful programme of regular events—online and in person— to strengthen our community, share valuable expert information, and empower people with a brain tumour, and those around them, with coaching.
Role Purpose:
As Beneficiary Events Officer, you will curate and promote brainstrust’s revered events programme, which includes regular online webinars and support groups delivered by diagnosis, a growing portfolio of volunteer-led face-to-face meet-ups across the UK, and an annual in-person conference. This role is pivotal in creating a safe, supportive, engaging, enabling and energising environment for the people that need to be better connected, better informed and more confident on their individual journeys.
Deadline for applications is 5pm on 28th February 2025.
Download the recruitment pack to find out more and apply.
Support Administrator – Fuel Bank Foundation
Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.
Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.
At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.
As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.
Key Responsibilities:
- Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
- Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
- Escalation: Proactively escalate unresolved queries to the appropriate team members.
- Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
- Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
- Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
- Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
- Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
- Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.
What We’re Looking For:
- Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
- Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
- Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
- Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
- Problem Solving: A proactive problem solver with strong decision-making capabilities.
- Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
- Adaptability: Flexibility to adapt to changing priorities and support partner communications.
Desirable Skills:
- Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.
What You’ll Receive in Return:
- Team Support: Join a supportive and collaborative team committed to your success.
- Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
- Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
- Comprehensive Benefits:
- Enhanced pension contributions.
- Private healthcare and access to an Employee Assistance Programme.
- Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
- Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.
As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.
We are seeking a dynamic and highly motivated individual with excellent communication skills.
You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.
You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.
The role is predominantly home-based with regular travel to meetings and events.
We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme. HLP is committed to equality of opportunity.
Use your business leadership skills to nurture the spiritual growth, personal development & social responsibility of children & young people.
About us
We are a provider of creative digital content for Catholic schools throughout England and Wales, with an ambition to expand our work into new areas. We use story - drama, narration, personal testimony - to speak to the hearts and minds of children and young people about the issues that most matter to them and most impact their lives. Presented through a Catholic lens, our programmes help pupils to navigate the complexities they experience growing up.
Our vision is a world where children and young people, alongside their teachers and parents, discover ‘life to the full’. Our mission is to nurture spiritual growth, personal development and social responsibility by sharing inspiring creative content through a Catholic lens. And our values flow from respect for the innate dignity and worth of every person, made in God’s image.
The Role
We now seek a Director of Business and Finance to join our small Senior Leadership Team and provide business leadership to the next phase of our growth. We are fortunate to have a strong business model that is underpinned by a team of 12 fantastically talented staff. Your role will be to ensure that organisational decision-making and growth is guided by strong financial thinking, principles and planning, and strategic discipline.
The Person
You will bring business leadership experience in an organisation at least of similar size and complexity, ideally in a growth context. You'll enjoy working in a rigorous but vibrant, creative culture, and will have a clear and demonstrable appreciation for the Christian and/or Catholic tradition and what it offers. This will lead to a passion for bringing the depth and richness of the Catholic vision to our culture and for helping children, young people, teachers and parents discover how to 'live life to the full'.
If this sounds like you, please see the job pack attached and consider applying. Application deadline is 14th March 2025.
We nurture spiritual growth, personal development and social responsibility by sharing inspiring, creative media content through a Catholic lens.
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The client requests no contact from agencies or media sales.
Social Investment Officer
We’re looking for an enthusiastic individual with excellent analytical skills to join a Social Investment Cymru team.
This is an excellent opportunity for someone with great people skills to join the team in providing investment into communities across Wales. In this role you will get to see first-hand all the different business ideas for social good emerging and how they have a positive impact on those they serve.
Welsh Language Category: Desirable
Hours: Full time, 35 hours per week, flexibly
Salary: £32,372* increasing to £34,308* per annum following successful completion of a six- month probationary period. The post will attract a contribution of 9% of annual salary to the approved pension scheme.
* Salary reviews are taking place for April 2025
Location: Flexible: There are office hubs in Rhyl, Aberystwyth and Cardiff that staff can utilise.
About the role
As a Social Investment Officer, you get the opportunity to work with a wide variety of social enterprises across Wales looking to make a bigger difference with their business plans. You would be the first point of contact for organisations looking for repayable finance and manage relationships from when they first get in touch, through the loan process and become a sounding board on relevant matters within the sector.
Within the role, you would need to demonstrate excellent listening skills to ensure a high-quality service to all stakeholders and look for ways to continuously expand your knowledge of issues and opportunities within the voluntary sector in Wales.
Why work here:
Benefits include 25 days paid holiday plus 8 bank holidays and 5 additional discretionary days, Personal Pension Scheme, Employee Assistance Programme, enhanced Sick Pay Scheme, agile working and healthcare cash plan.
You will be working for an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and the culture is to nurture staff through effective leadership and excellent team working. They are proud to be a Disability Confident employer.
The organisation invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, they have been awarded Investors in People accreditation.
Closing date: 27 February 2025 - midday
Interview date: 13 & 14 March 2025
Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English.
Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Team Leader to join our team.
Do you have a range of excellent communication skills?
Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?
Do you have the skills to lead a team?
Do you have experience and skills of producing analytical reports. This will relate to information gathered regarding both insight and experiences of individuals and groups of people with protected characteristics.
Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?
Are you able to be home based and have the ability to travel occasionally?
Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?
Then this is the role you’ve been looking for!
What we are looking for:
· Leadership ability with proven skills in leading and supporting a staff team
· Experience of producing analytical reports
· Excellent communication skills, people skills, enthusiasm and a positive attitude
· A good working knowledge of the health and social care infrastructure including regulation.
· An ability to manage and prioritise a demanding workload.
· Proven administrative skills, use of IT software and programs.
What you’ll receive in return:
· A supportive and collaborative team
· Training and development
· Attendance bonus
· 25 days annual leave plus bank holidays
· Life assurance
· Discounted shopping vouchers
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary (UK): £23,589 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate).
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of more than 2.6 million children who receive Mary’s Meals every school day. We offer more than just a job, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development and flexible working.
The role:
Our Digital Content Library (DCL) is a key global resource for Mary’s Meals and an online record of all of our best stories, photography, videography and case study content. This role will give you the opportunity to work closely with this content and ensure that it is used effectively across the whole global family.
As Content Coordinator, you will have responsibility for ensuring the highest quality content is uploaded, carefully catalogued and easily searchable. You should be confident and comfortable working with a wide range of staff and volunteers, providing training and resources, answering enquiries and proactively seeking opportunities for development of this key resource. You will also be responsible for the development of your own regular communication activity including our monthly newsletter for regular donors, The Next Chapter. Another key area of responsibility is the coordination of essential content reporting for our flagship campaign Sponsor A School and our Philanthropy reporting needs.
Working as a key member of our Communications team and reporting to our Senior Content Manager, your key duties will include:
- Review photography from our programme, identifying what content should be added to DCL, in consultation with Senior Content Manager (SCM)
- Uploading, tagging and cataloguing resources (inc. photography, videos, case studies and other copy) on DCL
- Administration of DCL, sorting content into relevant collections, ongoing maintenance and proactively seeking opportunities for development of existing structure and search functions
- Support international teams with their own content requirements, making recommendations from existing material
- Provide ongoing training for DCL users e.g. written resources, video tutorials and online workshops
- Management of relationship with DCL platform provider, Montala
- Regular analytics reporting on DCL and online content use and engagement, utilising this to inform future DCL development
- Support Marketing department with campaigns, using the DCL to share content effectively and to tight deadlines
- Work with Mary’s Meals’ international communications teams to coordinate monthly reporting schedule and content requirements for Sponsor A School and all Philanthropic reports
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Managing our monthly newsletter for regular donors – sourcing stories, coordinating content, copy editing written pieces and communicating this with relevant international communications teams across Mary’s Meals family
With strong IT skills, relevant cataloguing experience and a deep understanding of the impact of great imagery, you will be self-motivated individual who enjoys working independently when required and brings a positive organised approach to managing a varied workload.
About us:
Mary’s Meals is a values driven organisation, we believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding.
If you are passionate about communications and storytelling and want to use your talents to make a real difference in the lives of children all over the world, we would love to hear from you. Please click APPLY and send your CV and a covering letter to tell us why Mary’s Meals and this role is a great fit for you.
Please note this is a 12 month fixed term position only
Benefits (UK Based):
- 34 days annual leave (pro-rated for part time working patterns) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
- Flexible working
- Employee Assistance Programme
- Life assurance
- Medical insurance for candidates located in Kenya, Liberia, Malawi and Zambia
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Pension - depending on the location of the candidate. Any pension contribution paid as part of salary will be subject to normal statutory deductions/ taxation
Closing date for applications is Friday 7th March 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
Our vision is that every child receives one daily meal in their place of education.
The client requests no contact from agencies or media sales.