Programme Manager Jobs in Edinburgh

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.

Do you live in the south of England? (Please note that this role is remote but you should be based in the south of England and will be required to travel within that region).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in the South of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.

Do you live in the London or East of England region? (Please note that this role is remote but you should be based in London or the East of England and will be required to travel within those regions).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in London and the East of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.

Do you live in the North of England region? (Please note that this role is remote but you should be based in the North of England and will be required to travel within that region).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in the north of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

We want to hire a highly organised and proactive Business Support Officer to play a key role in our small but dynamic team. This role supports our CEO, manages key operational functions, and oversees financial and administrative processes, ensuring the smooth running of our organisation. You’ll be at the heart of our work, helping to strengthen youth services across the West Midlands.

This is a part-time (2 days/14 hours per week) permanent role. The role is remote, with equipment provided. We’re looking for someone with excellent digital literacy, strong relationship management skills, and experience in project coordination, governance, or financial oversight—ideally within the non-profit sector.

The successful candidate will maintain internal systems, support external relationships with funders and partners, and supervise the Training & Finance Administrator to ensure high-quality service delivery. Your role will involve financial oversight, including budgeting and reporting, as well as managing contracts, governance compliance, and organisational planning to support YFWM’s long-term stability and impact.

About us: Youth Focus West Midlands (YFWM) supports the development and delivery of high-quality youth work across the West Midlands. We work with youth workers, professionals, agencies, and policymakers to strengthen the sector, providing resources, training, and strategic support. As a registered charity, we help organisations and individuals develop youth work opportunities, advocate for best practices, and facilitate partnerships to ensure young people in the region benefit from impactful and inclusive services.

Location: Stockbridge Shelter shop

Salary: £24,570.00 per annum, pro-rated

Contract: Permanent

Hours: 15 hours per week

Closing date: Sunday the 16th of February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Stockbridge shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Key Responsibilities

To work closely with the Evidence & Advocacy Manager (EAM) to develop and implement a series of impactful evidence and research projects that support our advocacy messaging, as well as internal and external learning for inclusive programmes and advisory work. These projects will build on established workstreams alongside developing new ones to maintain and extend CBM UK’s evidence base.

Disability Evidence, Policy Research and Learning

With EAM support the ongoing CBM UK Research and Evidence workstream, through:

1. Translating evidence from our programming countries and projects to produce and contribute to a range of resources to influence FCDO and other stakeholders. Tasks to include managing and maintaining established outputs, such as the CBM UK Project Evidence Briefs and Disability Voices paper series, generating new thematic papers, as well as policy and position papers to enhance effective advocacy submissions, briefing notes, blogs and other messaging on key disability rights issues.

2. Working collaboratively within CBM UK and across CBM Global to help develop and to deliver new policy research, drawing on mixed methods and data sources including national and international databases, using qualitative approaches including participatory or citizen generated data, and new empirical work.

3. Supporting Programme staff to improve impact and learning practice in CBM UK funded projects, provide technical support for the implementation of programme related research and data collection, including MEAL.

4. Providing technical research support into the development of proposals for new grant funded projects, and, where successful, support the management of subsequent research projects.

5. Keeping abreast of new research and publications on key themes and priority concerns within the CBM UK Advocacy and Influencing Strategy, taking into consideration sector trends and developments, and ensure this is disseminated to relevant staff within the CBM UK Team.

6. Keeping watch on UK policy environment and conducting research and analysis to support CBM UK advocacy messaging on disability and human rights.

Dissemination and Communications

1. Maintaining and developing internal knowledge management systems for research and information on disability inclusion and rights, and related areas, to be used by Advocacy, Programmes and Fundraising & Communications teams.

2. Ensuring communication plans are developed with CBM UK and Global Federation colleagues for CBM UK evidence outputs.

3. Maintaining the Advocacy and Influencing pages of the CBM UK website ensuring rights-based communication and focus to support CBM UK and Global campaigns.

4. Liaison with Fundraising & Communications colleagues to amplify media stories, case studies and compelling evidence from country programming for advocacy purposes.

5. Participation in and building good relationships with UK-based disability and development networks, including relevant research networks and membership of the BOND Disability and Development Group.

6. Supporting the professional publication and printing of CBM UK outputs, for dissemination at advocacy engagements and public events.

Other

1. Work with other CBM UK teams to maximise cross fertilisation opportunities and integrated working.

2. Help develop a culture of enthusiasm and success, reflecting the ambitions of CBM. Play an active role across CBM, promoting positive working and innovation. Ensure that the values of CBM UK are understood by external partners and always reflected in communications.

3. Identify opportunities to initiate and contribute to new initiatives and events, both within CBM UK and externally.

4. Provide briefings and analysis for the CEO and other Leadership Team members where appropriate.

5. Carry out any other duties as required by the Evidence & Advocacy Manager, Director of Advocacy, and CEO.

Please download the recruitment pack for full details.

Location: Stockbridge Shelter shop

Salary: £24,570.00 per annum, pro-rated

Contract: Permanent

Hours: 30 hours per week

Closing date: Sunday the 16th of February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Stockbridge shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Remote (home-based), Leeds office, or hybrid

£26,000 – £28,000 (pro rata to hours worked)

Part-time, 3 days per week

About brainstrust:

At brainstrust, our mission is to support people living with a brain tumour and their caregivers through every stage of their journey. Our services include a robust programme of support and information, developed to ensure our beneficiaries feel more in control, better supported, more resourced, and less isolated. We are expanding our successful programme of regular events—online and in person— to strengthen our community, share valuable expert information, and empower people with a brain tumour, and those around them, with coaching.

Role Purpose:

As Beneficiary Events Officer, you will curate and promote brainstrust’s revered events programme, which includes regular online webinars and support groups delivered by diagnosis, a growing portfolio of volunteer-led face-to-face meet-ups across the UK, and an annual in-person conference. This role is pivotal in creating a safe, supportive, engaging, enabling and energising environment for the people that need to be better connected, better informed and more confident on their individual journeys.

Deadline for applications is 5pm on 28th February 2025.

Download the recruitment pack to find out more and apply.

At St John of God Foundation we are looking for a Campaign Coordinator. Now is an exciting time to join our small and friendly team. You will provide strong operational support to help drive income generation from various streams over the coming years.

As a Foundation we are dedicated to raising funds to enrich the lives of children and adults living with intellectual disabilities and mental health challenges, both across the island of Ireland and abroad.

A large percentage of the money we raise each year comes from individual supporters. You will support the delivery of a range of recruitment and retention campaigns across multiple channels to ensure we continue to provide our supporters with a first-class experience.

This is an exciting role for someone in the early stages of their fundraising career to join our ambitious and growing team.

If the successful candidate lives in the UK they will be working remotely with occasional travel to Ireland.

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

We are looking for an experienced and driven fundraiser to raise new income for our Charity.

The Empowerment Group supports individuals aged 14+ of Black heritage in the UK, facing mental health challenges through online therapy.

The Role:

You will hold lead responsibility for the charity’s new business opportunities and income generation, ensuring the development opportunities are effectively maximised.

As Fundraising Officer your responsibility would primarily be to identify and complete tenders for contracts suited to the work of our organisation both locally and nationally. Your responsibility would also include identifying and completing trust funding applications to Trust funders. You would be responsible for developing fundraising programs/products, recruiting individual and corporate sponsors and encouraging support through promotional activities.

Key duties include:

• Develop the business fundraising strategy to include methods on how to engage potential donors, including single events and detailed campaigns
• Identifying contracting opportunities and funders where our work aligns
• Develop and maintain relationships with potential bid partners and funders
• Writing contract tenders and bid proposals
• Develop, organise, and deliver fundraising events where applicable
• Research potential individual and corporate donors
• Assist in planning and coordinating events to raise income and coordinate activities of volunteers and interns related to event planning and execution
• Maintain complete records of funders and manage regular funder communications including project reports
• Support in completing new and existing monitoring and bi-monthly performance reporting to the CEO

About you:

You will be an experienced fundraiser who can demonstrate excellent written and verbal communication skills. You will have extensive experience in contracts and tendering with local councils and government where the majority of opportunities will arise.

Your knowledge, skills, and experience will include:

• Demonstrable track record as a successful fundraiser and business development professional in the charitable sector.
• Knowledge of the charitable sector, funders, council and government contracts.
• Understanding of the experiences of people who live with significant mental distress and the impact of trauma, racism and discrimination on mental health.
• Must work flexibly to meet the needs of the role (including evening/weekend if required to meet funding application deadlines)
• Knowledge and understanding of GDPR regulations.
• Attend team meetings and be a proactive member.
• Proven track record of generating income for a charity.
• Quick thinker and ability to make decisions under pressure.

Previous applicants need not apply.

Summary

• 1,200 rental properties located throughout England
• Community Living (sheltered housing type accommodation with additional facilities) homes in 7 schemes across England
• Relationships with other housing providers

• Technical and contract management
• Programme development
• Resident support
• Compliance and quality assurance
• Data Management and reporting
• Customer Service and complaint resolution
• Safeguarding and compliance

• We are looking to appoint four Surveyors, each assigned to a specific region. However, there may be instances where you will be allocated projects outside your primary region. Please indicate your preferred region(s) in your application. Our 4 regions are:
  • North including - Newcastle, Carlisle, Durham, Leeds, Blackburn, Liverpool, Manchester, Sheffield and York Diocese
  • Mid including - Chester, Derby, Southwell & Nottingham, Lincoln, Litchfield, Hereford, Worchester, Birmingham, Leicester, Peterborough, Ely, Norwich and St Edmundsbury & Ipswich Diocese and North Wales
  • South West - Truro, Exeter, Bath and Wells, Sailsbury, Bristol, Gloucester, Winchester Diocese and South Wales
  • South East - Portsmouth, Guildford, Chichester, Canterbury, Rochester, Southwark, London, Oxford, St Albans, Chelmsford Diocese.
• As our properties are located throughout England, with a few in Wales, you will be required to visit residents in their homes, and supervise the works of contractors and consultants will require meetings on-site. This means you will be required to work flexibly and on occasion, may require overnight stays away from home, whilst making the best use of remote working technology.
• Our main office is in central London and you will need to attend the office for in-person meetings, training courses and other events on around a monthly basis.
• A basic DBS check will be required as part of our pre-employment checks.

• A strong technical knowledge of residential maintenance, construction works and asset management and the ability to make informed decisions based upon specialist information provided by others.
• An understanding of construction contracts and roles within such contracts.
• A good understanding of Health and Safety and Compliance regulations within a construction and housing setting including an understanding of the Housing Health and Safety Rating System (HHSRS).
• A construction-related qualification (e.g. HND in construction, or degree) with relevant construction-related experience.
• A valid full UK driving licence.

• First round of interviews will be online: Tuesday 4^th and Wed 5^th March 2025
• In person second round interviews and assessment: Tuesday 18th, Wednesday 19th and Thursday 20th March 2025

• A salary of £48,557 per annum (including an essential car user allowance of £3,600 per annum), plus age-related pension contributions between 8-15% of your salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

AVID exists to reduce the immediate suffering of people detained and work towards a future without detention. As part of a small and agile team, the Senior Network Coordinator is a central role at AVID. 

It is a crucial time to join AVID, as we embark on the implementation of an ambitious new strategic period and contend with detention expansion, increased enforcement, immigration deterrence and hostility. We welcome applicants from people who have lived experience of detention or of forced migration. You will be joining our small team of whom more than half have lived experience of detention. 

Please note: whilst this role is remote, it is UK-based with some travel required. We have a shared office in Brixton, London which is available for AVID team members to use on a flexible basis. We meet as a team in person once a quarter.

Summary

The Senior Network Coordinator is part of the AVID function (alongside the Senior Member Coordinator & Co-Director for Membership and Operations) to deliver AVID’s capacity building support to AVIDs membership network of visitor groups and drives collaboration.

The Senior Network Coordinator leads on the coordination and cultivation of the network infrastructure support to visitor groupsand network collaboration. The Senior Network Coordinator fosters collaboration between members and strengthens best practice for visiting, utilising AVID’s Members Charter as a central point of reference. As a small network, relationship building is central to this role and the post holder will provide 1:1 guidance alongside a programme of capacity building support based on membership needs. The role includes responsibility for the ongoing development of AVID’s Members Charter; coordinating and delivering AVID’s membership support programme of network calls, trainings, and skill sharing sessions; and the development of resources on the AVID members’ space.

This is a varied role, working directly with our diverse range of members across the UK, with a focus on the more established groups in the AVID network. The Senior Network Coordinator works closely with the Senior Member Coordinator who has a focus on smaller, grassroot groups and new visitor groups in the AVID network and visitor engagement.

Main duties and responsibilities

Relationship building and providing tailored 1:1 support to visitor group coordinators in the AVID network:

• Building relationships with AVID members across the UK with a focus on more-established groups in the AVID network.
• Providing 1:1 support, outreach and mentoring for group coordinators.
• Identifying, developing and collectively shaping good practice standards in visiting throughout the network.
• Responding to members’ queries and maintaining ongoing communication.
• Working with the Senior Member Development Co-ordinator to induct new groups to the AVID network and involve smaller grassroot groups in AVID’s programme of support.

Work alongside visitor groups to build their capacity, resilience and strengthen best practice for visiting in detention through:

• Delivering AVID’s core training modules on immigration detention and visiting to visitors groups, ensuring materials are relevant and up to date.
• Leading on a programme of training (both in-house and external), education and skill-sharing that addresses the needs of members and group coordinators.
• Building sustainable practices and collective care amongst visitor groups which respond to the adverse impacts of working in detention and vicarious trauma.
• Co-ordinating the AVID Annual Coordinators Network Gathering alongside the Senior Member Development Coordinator, jointly overseeing all aspects of administration and coordination of this event.
• Developing, updating and increasing use of AVID resources through oversight and development of AVID’s Members Area and resources/policies/guidance for visitor groups and coordinators as well as supporting the development of AVIDs volunteer visiting handbook.
• Working alongside people with lived experience of detention in the AVID community to facilitate meaningful opportunities for leadership in network activities.

Develop network collaboration, facilitated peer-support and alignment of groups around shared network values, strategies and goals through:

• Co-ordinating and facilitating AVID member calls and skill shares to provide structured peer-support and ensure that information is effectively shared in the AVID network.
• Working with AVID members to establish processes and activities for collaborative development and ongoing revision of the members’ charter.
• Embedding charter values across AVID’s network support and capacity building work with a priority focus on anti-racism & anti-oppression and lived-experience leadership in line with our strategic objectives.

Maintaining and monitoring the activity of the AVID network and identifying emerging areas for development through:

• Developing and improving access to AVID’s membership offer, administering the annual membership renewals and keeping up to date records of AVID members.
• Designing and implementing annual members survey.
• Keeping an up-to-date record of member activities, meetings, participation and feedback.
• Keeping abreast of the development and support needs of the AVID members as well as changes in detention policy and practice.
• Identifying and building relationships with external partners to strengthen collaboration and partnerships with the wider movement.

Other tasks:

• Supporting AVID’s strategic development through our strategic objectives.
• Working alongside other members of the AVID team to ensure that membership support and network development is connected to our overall mission of ending detention and advocacy efforts.
• Representing AVID at external meetings and events.
• Contributing to funder and board reporting.
• Tracking, monitoring and evaluating impact using AVIDs internal databases.
• Responding to general enquiries by phone, email or post.

Person Specification

We are interested in skills and experience developed in a range of environments, whether through formal workplaces or voluntary. We recognise the great value of lived experience of immigration detention and/or of hostile environment policies and would be very interested to hear from applicants with this experience.

Experience

• Experience of delivering and designing training to meet specific objectives with an understanding of the different needs for in person and online training.
• Experience of recruiting, supporting, and advising volunteers.
• Experience of delivering workshops and/or coordinating events (online and in-person).
• Experience of working with marginalised communities.
• Experience of monitoring, reporting and evaluation.

Desirable:

• Experience of developing support systems, identifying priorities for change and strengthening the infrastructure of voluntary groups.
• Experience of working with refugee, migrant and/or detained communities.
• Experience of working in the immigration and/or criminal justice sector.
• Experience of working in a membership organisation.

Knowledge and understanding

• Knowledge of good practice in volunteer management.
• Knowledge and understanding of migration, human rights, asylum, criminal justice and immigration detention in the UK.

Skills

• Communication skills, written and oral.
• Facilitation skills and inclusive approach to managing online and offline spaces.
• People skills and ability to build relationships with diverse groups of people.
• Solid administration skills and working knowledge of information systems.
• Ability to work well in a team.
• Ability to manage multiple priorities.

Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.

As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

We are seeking a dynamic and highly motivated individual with excellent communication skills.

You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.