Programme Management Jobs

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
• Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
• Develop, implement, and maintain Supporter Care Policies and Guidelines.
• Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
• Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
• Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
• Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
• Work closely with Communications in responding to reputational or issues-based queries.
• Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
• Champion Supporter Care best practices across the organisation.
• Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
• Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
• Share supporter feedback with the wider team to promote a supporter focussed organisation.
• Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
• Lead and/or support on in-person and online events to deepen supporter care as required.
• Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
• Provide colleagues with Supporter Care training and resources.
• Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing or working with a fulfilment agency to deliver excellent customer service.
• Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
• Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

• Ability to prioritise multiple tasks within a collaborative team environment.
• Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
• Strong written and verbal communication and interpersonal skills.
• Demonstrates patience, empathy, and understanding.
• Attention to detail.
• An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Line management.
• Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

Peer Support Operations Manager

Grade & Salary: PO2 SP 37, £37,888 per annum
Hours: Full-Time: 37.5 hours per week
Contract Type: Two-Year Fixed Term
Location: Hybrid; based at Kensington & Chelsea hubs, Monck St, GWS, and other community spaces in Harrow and Hillingdon
Reports to: Head of Community Services

Are you passionate about the power of lived experience in transforming mental health services?

As an organisation, we’re dedicated to creating a culture where mental health challenges are met with understanding, compassion, and innovative solutions. As Peer Support Operations Manager, you will oversee and develop a range of peer support services, ensuring that they deliver meaningful outcomes for people with mental health conditions. This is a pivotal role, combining operational management, staff support, and strategic development. If you are ready to make a lasting impact in mental health, we would love to hear from you. As the Peer Support Operations Manager, you will lead a team of Senior Peer Support Workers and Peer Support Workers to deliver high-quality services across various settings, including community and inpatient environments. The ideal candidate will be able to manage dispersed teams, work with diverse partners, and ensure the successful delivery of impactful peer support programmes. You will manage multiple workstreams, build strong relationships with NHS and community partners, and ensure services meet key performance indicators (KPIs).
 
You will: 

• Lead the development and delivery of innovative peer support services for people with severe or enduring mental health conditions.
• Support staff to deliver impactful peer support sessions and manage safeguarding and risk.
• Use your own lived experience of mental health challenges to inform service delivery and foster empathy.
• Build strong partnerships with NHS trusts and local community organisations to ensure integrated and holistic support.
• Oversee service monitoring, evaluation, and reporting, ensuring accountability and continuous improvement.

Why join us? 

• Lead a service that values lived experience as a vital part of recovery.
• Be part of an organisation committed to mental health innovation and inclusivity.
• Work with a collaborative team dedicated to supporting mental health in the community.
• Access tailored training and development opportunities to grow your skills.
• Play a key role in shaping the future of mental health peer support across London.

 
Benefits: 

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

REF-218286

This is an exciting opportunity to join the Cornwall Community Foundation as Fundraising Manager, based in Cornwall and able to attend the CCF office in Bodmin weekly.

Salary: £31,000-£34,000 FTE depending on experience

At the Cornwall Community Foundation, we want Cornwall and the Isles of Scilly to be a great place to live for everyone. Our mission is to raise sustainable funds from individuals and businesses and distribute them to community and grassroots non-profit organisations who are changing people’s lives across the county.

As Fundraising Manager you will be responsible for managing relationships with trust funds, including bid-writing, and supporting the stewardship of donors, including through our membership schemes. The suitable candidate will undertake a wide variety of duties and must have the ability to work to tight deadlines.

If you have a strong customer relationship or client management background – possibly from major donor fundraising, we want to hear from you. We offer a friendly environment to work in and you'll be joining a team who really are making a difference in Cornwall.

To apply for this post please read the application pack on our website.

Closing date Thursday 5th December 2024.

Permanent

37 hours per week, over 7 days, to include Saturdays and Sundays

£27,061.32 per annum start with annual progression up to £27,822.70

Location: South Woodford

We offer many enhanced benefits including:

-28 days holiday a year, plus Bank Holidays

-Stakeholder pension scheme with matching contributions up to 8%

-Free confidential counselling service: available to all staff and volunteers

-Opportunity for all managers to join our Bespoke Management Development Programme - Compass

Full details about our benefits can be found on our website.

Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2024?

We are looking for a Shop Manager to lead our team in the South Woodford Shop , you will be working in a creative environment, working with donated goods to maximise sales and net contribution.

You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

As a Shop Manager you will manage 2 Assistant Shop Managers along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.

If you have what it takes to work hard but have some fun along the way then this is the place for you.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is at midnight on Thursday 12th December 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Thursday 28th November.

Interviews will be held on a date to be confirmed.

IN2

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

We are currently seeking a Corporate Partnership Fundraiser to join our passionate and dedicated fundraising team. In this vital role, you will focus on securing new and managing existing corporate partnerships in the Derbyshire and North Leicestershire area to generate essential income for Rainbows Children's Hospice, enabling us to continue providing outstanding care and support to babies, children, young people, and their families.

Hours of work: This role is 37.5 hours per week Monday to Friday with the very occasional evening or weekend for Events.

Location of work: Hybrid, home-based or hospice-based (an initial hospice-based period is required for onboarding and familiarisation with the team and our mission). You will be managing the North Leicester (including Loughborough) and Derbyshire areas.

About the role

Some of the key responsibilities include (but not limited to):

· Corporate Partnerships: Secure new partnerships and manage existing ones to generate vital income for the hospice.

· Account Management: Provide exceptional account management by designing and delivering bespoke communications and organising cultivation events to nurture partnerships.

· Networking: Actively network to build strong relationships within the business community.

· Sector Knowledge: Maintain and expand knowledge of the corporate sector to identify and maximise all fundraising opportunities.

· Proposals and Presentations: Develop high-quality proposals and presentations tailored to target companies, ensuring professional and compelling pitches.

· Further responsibilities in the role of a Corporate Partnership Fundraiser at Rainbows, can be found by downloading the Job Description.

Requirements

· Experience: Proven success in a sales, marketing, or fundraising role.

· Business Development: Demonstrated ability to identify and successfully develop new business projects, coupled with the capacity to build and sustain professional relationships.

· Presentation Skills: Ability to prepare and deliver compelling presentations, effectively engaging diverse audiences in both large group and individual face-to-face settings.

· Negotiation Skills: Strong negotiation abilities to achieve mutually beneficial outcomes.

· Organisational Skills: Proficient in planning and organising your own workload, identifying and prioritising conflicting demands to meet agreed objectives.

· Research Skills: Strong aptitude for conducting thorough research to support projects and initiatives.

· Further requirements can be found by downloading the Person Specification.

Our Benefits include:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.

• Hybrid, Home or Hospice working location (Need to be in the Hospice to start with).

• Eligibility to join blue light card discount scheme.

• Bupa Cashback plan.

• Life Assurance.

• 27 days holiday plus bank holidays.

• Access to occupational health.

• Contributory pension scheme or Salary Sacrifice Pension Scheme.

• Affordable meals at the Hospice, Lark Rise, Loughborough.

• Free Tea, Coffee and Fruit whilst at the Hospice

• Free access to Health Assured employee assistance programme

• Wellbeing support and access to Mental Health First Aiders

• Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

If you are passionate about making a difference and have the skills and experience to excel in this role, we’d love to hear from you!

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Events Fundraising Manager

Permanent
c.£40,000 per annum
Hybrid Working, Surrey Based, Full Time

The Talent Set is delighted to partner with a specialist charity based in Surrey in recruiting a dedicated and proactive Events Fundraising Manager. This pivotal role will lead the charity’s events programme, delivering high-impact events to drive supporter engagement, elevate the charity’s profile, and maximise income. The successful candidate will develop strategies for special events, manage event committees, and foster relationships with key supporters to strengthen engagement across the charity’s events portfolio.

Key Responsibilities:

• Cultivate and maintain strong relationships with special event committee chairs and members, providing the necessary guidance and support from charity to achieve successful event outcomes.
• Lead and manage the annual programme of special events, including flagship dinners and auctions, delivering exceptional experiences that foster long-term, engaged donor relationships.
• Oversee the planning and execution of the annual events and challenges fundraising programme, ensuring high-quality supporter care that enhances engagement and maximises fundraising success.
• Collaborate with other fundraising managers to ensure events are aligned with broader organisational goals, tailoring each event to effectively reach target audiences and boost support.
• Facilitate and direct regular committee meetings and briefings, ensuring activities align with agreed Memorandums of Understanding.
• Proactively identify and explore new opportunities to grow and revitalise the special events and specialist programme, developing investment cases to drive future growth.

Person Specification:

• Demonstrable experience in managing income-generating events, including oversight of suppliers, venues, and logistics to ensure smooth delivery.
• Excellent relationship-building skills, with experience in collaborating with Special Events Committees, volunteers, and Senior Leadership Teams to meet shared objectives.
• Proficient in budget planning and financial management, ensuring events are delivered on budget and maximising income potential.
• Skilled in using events as a stewardship tool to foster long-term engagement, creating memorable experiences that strengthen supporter relationships.
• Strong communicator with clear, engaging written and verbal skills; proficient in MS Office and CRM databases, with a solid understanding of effective customer care.
• Highly organised and flexible, able to manage multiple tasks efficiently while maintaining enthusiasm and delivering excellent service to supporters and stakeholders.

The deadline for applications is Friday 22nd November 2024.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Are you a passionate, commercially astute and visitor focused operational leader? Do you possess an entrepreneurial spirit with a forward-thinking and growth orientated vision, keen to deliver quality within all areas of the visitor experience? Come and join our leadership team to help shape the future direction of our Charity and visitor attraction.

Job title: Chief Operating Officer (COO)

Hours: 37.5 per week. Flexibility will be considered working a minimum of 30 hours per week / 0.9 full time equivalent. Salary and pay will be adjusted accordingly.

Work pattern: 5 days per week. The majority of hours will be worked during office hours Monday to Friday, however Winchester Science Centre offers a 7 day a week experience with events on several evenings per week. To best support the team there will be occasional work, meetings and events in evenings, early mornings and at weekends which will be compensated by time off in lieu.

Salary: £60,000-£70,000 per annum depending on experience (pro rata if working fewer than 37.5 hours per week)

Contract: Permanent

Line manager: CEO

Responsible for: Head of Visitor Experiences, Head of Events, Head of Marketing and Head of Curiosity

Holiday: 27 days per annum plus bank holidays based on working 37.5 hours per week. Option to buy/sell some leave and gain additional days for continuous service after four years.

Location: Winchester and Eastleigh. Occasional travel within the UK will be required.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, free parking, pension contribution, inflationary pay rise and more.

Application deadline: 6th January 2025 09:00

About us

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

The Role

Are you a passionate, commercially astute and visitor focused operational leader? Do you possess an entrepreneurial spirit with a forward-thinking and growth orientated vision, keen to deliver quality within all areas of the visitor experience? Come and join our leadership team to help shape the future direction of our Charity and visitor attraction.

This is a key period of growth for our Charity, with the delivery of our new strategy and exciting capital and activity Masterplan in the pipeline. This will be the single largest development in our 38 year history, whereby we are investing over £6m in further expanding our base of operations in driving further financial resilience and reducing risks to the charity. The growth will enable our Charity to maximise its social impact: empowering thousands of children to develop the science skills and nature agency to act on the climate and biodiversity crises.

This newly-created role will play a vital part in enabling and shaping the very exciting future of Wonderseekers.

The post-holder will lead all of our of Charity operations at Winchester Science Centre including;

• Visitor experiences (including customer services, exhibition, retail and catering)
• Events (for families and adult audiences)
• Curiosity (education, planetarium, and live science engagement)
• Marketing

Working alongside the Chief Financial Officer, the post-holder will deputise for our CEO from time to time representing the charity to external stakeholders and partners.

The Chief Operations Officer (COO) will be a commercially astute and visitor focused operational leader who possesses an entrepreneurial spirit. Through their inspirational, values-based, and collaborative approach, they will always look for new opportunities to innovate and drive growth.

The post holder will bring their wealth of experience as an operational leader with a proven track record within a large visitor attraction to provide expert knowledge to lead a large and diverse team to success.

The COO will be an integral part of the SLT to support business planning by translating the vision, goals, and strategy for the Charity into operational and business plans. They will demonstrate strong financial leadership helping to provide best value and deliver on agreed targets.

Key accountabilities

• Delivery of Commercial Objectives – Drive the commercial performance of our visitor centre, growing revenue whilst managing costs.
• Strategic development - As a member of the leadership team, the COO will play a key role in supporting the CEO with the strategic development of the Charity, bringing a commercial and operational mindset. The COO will attend Board meetings and other Trustee committees.

Main responsibilities

• Drive continuous improvement initiatives within the commercial operations team to enhance business performance and standards whilst driving efficiency
• Deliver effective, empowering and engaging operational leadership across a large and diverse team of over 80 people
• Lead on the commercial operational strategy and translate strategy into actionable steps for growth and increased impact
• With the CFO manage all aspects of commercial operational risk including reporting and monitoring
• Manage and deliver transformational change through a period of significant growth
• Closely manage income and expenditure targets for a turnover of over £3.5m ensuring best value is delivered for the Charity.
• Represent the Charity at various offsite meetings including public speaking
• Collaborate with the senior leadership team to set and drive organisational vision and support the strategic direction of the Charity
• Ensure that the commercial operations teams activities are aligned to the Charity’s sustainability strategy and plans

Interview process:

Provisional interview dates are 14th or 23rd January (stage one), 27th, 28th or 29th Jan (stage two)

We look forward to getting to know you through our friendly and welcoming two-stage interview process. This will include panel interviews with Ben (CEO), Lizi (CFO) and some Trustees. There will also be a pre-interview task / presentation and the opportunity to informally meet the wider senior leadership team (SLT).

We can’t wait to hear from you! Please contact us if you’d like to arrange an informal chat, or have any questions about the role before applying.

Ready to Apply?

When you are ready to apply, please submit your application through our recruitment portal https://www.wonderseekers.charity/vacancies.

You will be asked to submit your contact details and answer a few questions so we can get to know you.

Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.

If you have any other questions or wish to arrange an informal phone call prior to applying, please do not hesitate to get in touch.

Need information in a different format or would like to apply in an alternative way? Just get in touch using the email address above, or call our office and book a call with HR.

No recruitment agencies, thank you.

This exciting new role is an opportunity to be a strategic leader at the forefront of social and economic research, developing IES’s research on employment, skills and education policy, to achieve tangible impact on employment policy and practice. 

Due to growth in our public policy research, we are recruiting to a new senior leadership role to support our Director of Public Policy and Research to co-lead our multi-million pound programme of research across employment policy collaboratively ensuring it is delivered effectively and to clients’ satisfaction. The postholder will be a credible and experienced researcher, motivated to support our team of policy researchers across the full breadth of our work and will play a critical leadership role in supporting and managing the policy research team. They will support and delegate for the Director of public policy in building, developing and managing a broad array of client and partner relationships across policy areas. They will be a representative and advocate for IES policy research, able to disseminate and influence across the themes we cover.

The postholder will also play a leadership role in developing the Institute more widely, leading strategic projects to build our capacity and capability, facilitating others to do likewise. They will be able to engage and motivate staff and capable of clear and transparent decision-making. Alongside, they will grow and develop their own programme of employment policy research.

In particular, the role involves:

Research development and thought leadership

■ Generating substantial, annual income for self and others;

■ Becoming a known thought leader for the IES portfolio, regularly disseminating and advising IES clients and policymakers, to increase IES’s profile;

■ Managing and directing significant projects consistently to an excellent standard, achieving client satisfaction and maintaining client relationships to build potential for further work;

■ Advocating for high quality research and evaluation to build the evidence for what works in improving employment outcomes;

■ Being a conduit for IES values within IES and in the external context;

■ Developing and maintaining effective links with existing and potential clients and partners, monitoring market trends, identifying new opportunities for IES, and proactively suggesting new lines of work for us;

■ Promoting evidence-based policy and practice to lead towards sustainable improvements in public policy.

Internal leadership and development

■ Co-develop the policy business plan with the Director of Policy Research and support the delivery of the Institute’s annual business plan;

■ Play a leading role in operational management meetings and chairing other internal meetings, particularly related to effective project and programme delivery;

■ Be effective in directing and managing a programme of research, being a role model for excellent project delivery and client relationship management;

■ Leading researcher development through effective line management of senior and principal researchers and supporting the development of early careers researchers through project work and L&D sessions.

■ Strong capabilities in risk management and mitigation, identifying emergent issues and able to intervene early and effectively to control these;

■ Play a leading role in the development of the IES policy research programme, encouraging a culture of leadership and support across our team;

■ Lead continuous improvement activity, engaging staff to realise improvements in their own and the institute’s practice;

■ Be committed to equity, diversity and inclusion, encouraging all staff at IES to achieve their best;

■ Other duties as required by institute directors.

What we are looking for

The successful candidate will have leadership potential, be a highly skilled, credible researcher, known for subject expertise related to employment matters. They will have a strong understanding of high quality and robust programme delivery to time and budget and be able to mentor and coach others to achieve the same. In addition, successful candidates will possess the following:

■ Capability to co-lead and co-deliver a multi-million pound programme of research related to public policy research.

■ Commercial awareness and business acumen, with understanding of working styles within a small, charitable business.

■ Proven track record of generating substantial portfolio of income, to build work portfolio for self and others.

■ Experience in effectively managing and developing people for high performance and a focus on professional growth for self and others.

■ Exceptional self-organisational and presentational skills, with the ability to lead a programme of work, direct projects and support teams to work well with clients.

■ Excellent written and verbal communication skills, with the ability to represent a range of employment topics and convey complex concepts and findings accessibly to a variety of different audiences, including policymakers, the media and the wider public. 

■ The skills and expertise to develop new income, and/or to lead high quality bids, with aspects of innovation within commissioned briefs to ensure IES is a preferred supplier.

■ A track record of research related to a detailed understanding of UK employment and social policy.

■ Demonstrable research capability, and understanding of methods and implications for reliability of findings.

■ Excellent academic qualifications in social sciences or related field or evidence of equivalent experience.

Working at IES

We support flexible working and will consider applications from candidates seeking to work flexibly or part-time. The post will be based in our office in central Brighton, although we work in a hybrid way. We would expect the postholder to be prepared to travel to Brighton or London for group meetings on occasion.

Salary: will be within a range of £70,000-£72,000 (full time equivalent) based on skills and experience. 

To view our full range of benefits, please see the IES benefits guide.

IES offers a friendly workplace culture and has an active social committee. Brighton and the surrounding areas offer a superb location in which to live with easy access to the sea, countryside, and plenty of culture and nightlife. Brighton is close to Gatwick airport (30 mins), London (1 hour) and France (2.5 hours).

Our research and practice are guided by our values and our staff act in accordance with these. Our values centre on: respecting others, acting with integrity, collaboration, curiosity, excellence and compassion. You can learn more about what it’s like to work at IES by looking at our Glassdoor profile.

Because of the nature of our work, appointments will be subject to a report from the Disclosure and Barring Service (DBS) or Disclosure Scotland.

The Institute for Employment Studies is a registered charity (no. 258390). IES strives to be an equal opportunities employer.

Service Manager

This is an exciting opportunity for a Service Manager to join Depaul UK, where you will play a vital role in supporting and empowering vulnerable young people.

Position: Service Manager

Location: Durham

Contract: Permanent

Hours: Full-time, 37.5 per week

Salary: £34,380 per annum + pension and other benefits

Closing Date: Sunday 8th December 2024 

Candidate shortlisting: will commence on the 3rd December (on a rolling basis) with the interviews being held on the Tuesday 10th December 2024 

Start date: The appointed candidate will start by 17th February 2025 to set up the Service

About the Role

As the Durham Service Manager you will oversee the successful operation of supported accommodation providing an assessment, support and move on service to young people at risk of homelessness – creating a safe and engaging environment that individuals feel proud to call home. 

You will work across the Bishop Auckland Supported Accommodation service and the Dispersed Accommodation service based in Tow Law managing a team of Progression Coaches, Night Progression Coaches and Outreach Workers. You will support and guide the team in providing targeted support for clients and take responsibility for the safety and wellbeing of all young people, volunteers, staff and the building in the service. Additionally, you will ensure the service meets all the relevant regulatory and quality standards, including compliance with Ofsted requirements to maintain the highest level of care and support.

Key responsibilities include:

• Build and maintain local relationships with commissioners, stakeholders, and delivery partners, ensuring effective collaboration.

• Oversee building safety through regular risk assessments, health and safety checks, and compliance with Depaul policies.

• Liaise with internal departments (Finance, HR, Fundraising, etc.) to ensure smooth service operations.

• Manage and monitor budgets in coordination with the finance team and Assistant Director.

• Deliver high standards of support for young people and ensure effective housing management practices, meeting KPI targets.

• Apply the Depaul Acceptance and Commitment Therapy model to help clients align with their values and long-term goals.

About You

To be successful in the role of Service Manager you will need to have the following skills and experience:

• Leadership: Proven ability to lead teams, set goals, and drive continuous improvement.

• Team Development: Skilled in mentoring, coaching, and motivating teams to deliver high-quality services.

• Problem Solving: Strong analytical skills to assess situations, manage risks, and implement solutions.

• Effective Communication: Excellent interpersonal skills, adaptable to diverse audiences, including clients, partners, and stakeholders.

• Collaboration: Ability to build and maintain internal and external relationships and advocate for clients and staff.

• Numerical Skills: Proficient in data analysis, budget management, and interpreting KPIs.

• Adaptability: Flexible and resilient in dynamic, challenging environments with a focus on positive outcomes.

At Depaul UK, we prioritise skills that can be applied and developed in this role. Please use your supporting statement to demonstrate your competencies in relation to each point listed in the person specification. Wherever possible, illustrate how your skills have driven positive results.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Commitment to continued professional development with internal mentoring.

• Flexible working model for suitable roles.

• Supportive flexitime and toil arrangements.

• 26 days annual leave rising to 30 after five years’ service.

• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Financial wellbeing offering interest free loans and advances

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Cycle to Work scheme and interest-free season ticket loans.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• International Accident Cover – accidental death, permanent disability

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

We have an exciting opportunity to join the Triangle Community Garden, as a Project Manager.

We want to hear from you if you have a passion for nature connection, horticulture and social enterprise, love working with people and have management skills and/or experience.

In this role you will be managing and developing all aspects of our greencare projects; supporting our staff and volunteers; and ensuring our services reach as many people as feasible.

Triangle Community Garden runs horticultural therapy sessions in our allotment sites and community garden in Hitchin, Hertfordshire working with people with learning disabilities, autism and mental health issues.

Ideally you’ll have some knowledge or experience of social therapeutic horticulture and working with people with additional needs. You’ll need to have experience of managing people and projects and it would be beneficial if you had experience of developing services and networks with other local organisations.​

Appointment is subject to a satisfactory DBS (Disclosure & Barring Service) check.

· Salary: £28-32K fte

· Hours: 3 days a week (22.5 hours) worked flexibly

If you don’t have experience in all the areas, we are looking for please do consider applying – no one is perfect! The most important thing we’re looking for is your passion for what we do and your ability to manage people and projects.

Closing date: 1st December

The Triangle Community Garden is a charity, based in Hitchin, Herts, helping people of all ages and abilities to ‘Connect, Grow, Enjoy’ through community gardening and contact with the natural world.

We do this through:

· Supporting physical and mental health through our social therapeutic horticulture, healthy living and wellbeing projects

· Providing volunteering opportunities for all ages in nature

· Community events, forest school activities, wildlife walks and nature-based workshops

· Cooking classes for men

· Improving our local environment for people and nature

Are you an experienced Project Manager with a background in managing projects in complex, data-driven environments? Have you worked for an organisation going through change and transformation?

We're thrilled to partner with a leading Charity in the medical research field, dedicated to advancing public health, to recruit a Senior Project Manager for an exciting 9-month fixed-term contract.

This is a unique opportunity to contribute to a high-impact organisation working in the Marketing Fundraising and Engagement Directorate. You'll be part of a supportive culture that values flexibility, personal development, and work-life balance.

The Contract

• Role: Senior Project Manager - Data, Insight & Performance
• Location: Stratford, London, with flexible options (1-2 days per week in-office)
• Contract: 9-month FTC
• Salary: £55,000 - £60,000 FTE

Benefits

• Flexible Working: Extensive remote options, reduced hours, compressed weeks, and job share opportunities.
• Annual Leave: 25 days + bank holidays, with the flexibility to observe alternative holidays or buy additional leave.
• Mental Health Support: Access to wellbeing services, counselling, and mental health resources for you and your family.
• Pension: Generous contributions, up to 12% depending on your level.
• Employer-paid life insurance and long-term illness cover.
• Family Insurance: Leave: Comprehensive parental support for various leave types.
• Employee Assistance Programme: Mental and physical health resources, including free counselling.
• Discounts & Savings: Access to discount portals for a range of retailers and services.
• Cycle to Work Scheme: Save on commuting costs with our environmentally friendly cycle scheme.
• Learning & Development: A suite of resources to support career progression.

About The Role

As the Senior Project Manager, you will play a critical role within the Data, Insight & Performance team, ensuring effective project planning and resource management to meet evolving business needs. This role will involve managing complex workloads and establishing new ways of working to optimise team performance.

Key Responsibilities

• Project Planning & Capacity Management: Lead planning and prioritisation processes to enable effective management of research and analysis needs.
• Progress Reporting: Track and report on team progress against the project plan.
• Stakeholder Coordination: Set up efficient workflows with internal teams and external stakeholders.
• Risk Management: Identify and mitigate project risks and resolve blockers.
• Team Upskilling: Support leadership in planning and roll out of a training programme to meet future business needs.
• Long-Term Planning: Oversee quarterly and annual planning for data and reporting needs.
• Communication: Coordinate communications and manage the communications plan for the team.
• Administrative Support: Schedule and coordinate meetings, workshops, and other team activities.

About you

• Project Management: Qualified in APM, Prince 2, Agile, or similar, with experience in project management, ideally within an Agile setting.
• Experience or familiarity with transformation programmes and projects.
• Experience in business process design and implementation.
• Background in collaborating with data and analytics teams preferred.
• Stakeholder Management: Skilled in engaging and influencing across complex, matrix-managed structures.
• Organisational Skills: Strong planning and prioritisation capabilities, adept at managing multiple tasks to meet challenging targets and deadlines.

If you're a proactive project manager with a background in large, complex organisations and a passion for data and insights, we'd love to hear from you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About SHARe KNOWSLEY:
We are a vibrant and impactful charity dedicated to supporting people seeking asylum and refugees in Knowsley, Merseyside. Our mission is: ‘to help refugees thrive not just survive’ by empowering those who have faced unimaginable hardship in providing them with the tools, resources, and opportunities to rebuild their lives with dignity and hope. Through a range of vital services, we work tirelessly to ensure that the rights of refugees and people seeking asylum are protected, they get the necessary support, their voices are heard, and that their contributions are valued in society.

We are seeking a dynamic, compassionate, and visionary CEO who possesses a strong blend of strategic leadership and operational expertise to guide SHARe Knowsley into its next phase of growth. The ideal candidate will not only inspire and motivate teams but also bring proven managerial skills to effectively oversee day-to-day operations, ensure efficiency, and drive sustainable development.

If you:

• Believe everyone has the right to live their best life.
• Are passionate about supporting refugees and people seeking asylum to rebuild their lives.
• Have the commitment, the passion, and the management and leadership skills to lead an organisation that is making a real and lasting impact to the lives of some of the most vulnerable people in society.

Then we have an exciting opportunity for you to lead SHARe Knowsley through the next phase of our development and be at the heart of an organisation that truly makes a difference to the lives of some of the most vulnerable people in our community.

As Chief Executive Officer, you will have the chance to shape the future of SHARe Knowsley, expanding our reach and enhancing the support we provide to some of the most marginalised members of society. If you are a strategic leader with good managerial skills and a commitment to social change, we would love to hear from you.

Role Overview:
Reporting directly to the Trustee Board, as CEO, you will be responsible for providing strategic leadership, managing operations, and overseeing the overall development of SHARe Knowsley’s services. You will lead fundraising efforts and oversee the charity’s budget to ensure the long-term financial sustainability of SHARe Knowsley. You will lead a passionate and dedicated team of staff and volunteers, ensuring that our programmes are effective, sustainable, and aligned with our mission. You will also play a key role in building relationships with local partners, stakeholders, and funders, as well as advocating for the rights and needs of asylum seekers and refugees, promoting a positive and inclusive organisational culture.

Person Specification:
The ideal candidate will be an experienced leader with a passion for social justice and human rights. You will have a proven track record in a management and leadership role, preferably within the charitable or not-for-profit sector. Ideally, you will have experience of working within the refugee, asylum, or social care sectors. You should be a strategic thinker with strong financial acumen, excellent communication skills, and the ability to build partnerships and influence at all levels. A compassionate and values-driven approach to leadership, with a commitment to social justice and equality.

Job Details:

• Position: Chief Executive officer
• Location: Based in Huyton, and at times, at the drop-ins located in other parts of Knowsley; with an opportunity for hybrid working
• Hours: Full-time (37.5 hours weekly)
• Annual Leave: 25 days plus Bank Holidays and gratuity days over Christmas period

Position: Digital Services Product Manager
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342* per annum plus excellent benefits 
Salary Band and Job Family: Band 3, Profession / Technical

*You will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We’re looking for a passionate and dedicated product manager to lead the strategic development of our digital services products. 

Our digital services provide support and information to thousands of people living with multiple sclerosis (MS). You’ll be joining us at an exciting stage of our digital programme as we transform the way we engage with people affected by MS. 

You’ll play a pivotal role in driving evolution and improvement. This will include working with our existing products including our forum, webchat, symptom management tools and logged-in area of our website.

But you’ll also be leading efforts to conceptualise, design, build and implement new digital products that cater to the ever-evolving needs of our community.

We’re looking for the successful candidate to have proven experience in areas such as:

• Using a clearly defined digital project management methodology.

• Developing and executing product strategies and roadmaps.

• Overseeing the product development lifecycle. 

• Maintaining the highest quality, compliance and accessibility standards. 

• Collaborative working with cross-organisational stakeholders 

You’ll have meticulous planning skills, be results and delivery focussed and bring a creative energy that nurtures innovation in those around you. 

This is a fantastic opportunity to be part of a supportive and vibrant team who are dedicated to making a difference for people with MS.

Closing date for applications: 9:00 on Monday 9 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Background

The Royal Scottish Forestry Society, formed in 1854, is an educational charity focussing on promoting the understanding of trees, woods and forestry. 

Every year RSFS puts on what we believe to be the most extensive programme of practical forestry events across Scotland.  The Society has published a semi-academic journal, Scottish Forestry, since 1858 promoting all aspects of good practice in forestry.

Having agreed a refreshed strategy in 2023, RSFS is now looking to increase its delivery resource. We are looking for someone who shares our passion for Scotland’s trees and forests to develop closer links with members, partners and stakeholders. Your experience in operational delivery will allow us to improve our practices and professionalise our delivery to secure a sustainable future for the RSFS.

Who we are looking for

You will be a personable, dynamic self-starter, used to being the first point of contact within the organisation.  As RSFS is a virtual organisation, you must be highly-organised and able to work independently contributing to the overall team outcomes.

The principal functions of the role will be to support the Board in advancing its mission and representing RSFS to members and the community:

• Support our five Regions in planning and delivery of Regional Field Days and the Annual Study Tour;
• Manage the definition, planning and delivery of paid training events;
• Maintain links with members, partners, stakeholders and sector organisations;
• Develop and promote membership of the Society to a broad and relevant constituency;
• Evaluate and implement procedures for RSFS, and as appropriate for Cashel Forest Trust;
• Ensure, in conjunction with our Secretariat, that RSFS remains in compliance with prevailing laws and regulations; and
• Other duties as required by the role.

Outline terms and conditions

• The role is for 21 hours per week;
• A full-time equivalent salary of £45,000 to £55,000, pro rated for the contracted hours, to be agreed depending on experience;
• 28 days paid holiday pro rated for the contracted hours;
• Access to our employee well-being assistance programme.