Programme Assistant Jobs

About the Investment team

The Investment team is responsible for selecting portfolio partners, managing our investments and supporting our portfolio partners to improve and scale their impact. 

The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles. 

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.   

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest. 

The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team. 

The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives.  We care deeply for our colleagues, our portfolio partners and the young people we serve.

Job description – Senior Impact & Performance Analyst (SIPA)

The Senior Impact & Performance Analyst (SIPA) is essential to advancing Impetus's mission through providing a clear picture of both the impact of our portfolio partners and the effectiveness of Impetus's support. In so doing, it ensures that strong data collection, rigorous analysis, and actionable insights are at the heart of Impetus’s efforts.

This role is ideal for a motivated, detail-oriented team player passionate about driving social impact. Collaborating closely with the Investment Director - Impact Lead, the SIPA will manage end-to-end data processes, from collection through to analysis and reporting, ensuring data remains accessible and actionable. This role then requires strong communication skills to engage with cross-functional teams and portfolio partners, presenting insights clearly to enable impactful, data-informed decisions.

The SIPA will additionally develop performance management tools, such as those within Salesforce, and champion organisation-wide data accessibility.

About this role

To make a real difference to the lives of young people, we believe it is essential that organisations have strong data on their programmes and performance, and a culture of using it with curiosity to deepen their impact.

The Senior Impact & Performance Analyst (SIPA) role at Impetus is integral to enabling us to do the same:

1. To understand how our portfolio partners are performing: the impact they are having, the growth they are achieving and the progress they are making on EDI commitments.
2. To understand how we are performing: how effective our support for portfolio partners is and the impact we’re having on them.
3. To use insights from this information to enable our team to continually improve our support to our portfolio partners to help them become stronger, better and bigger; to reduce the gap between young people from disadvantaged backgrounds and their better-off peers in school attainment, access to university and finding and keeping a job.

Key responsibilities

1.    Data collection and management

• Map annual performance reporting calendar for all relevant stakeholders.
• Maintain and develop templates and processes for i) collecting internal and external data and ii) generating key performance reports. 
• Manage and develop performance databases and knowledge, ensuring i) they meet the needs of different users within Impetus, ii) compliance with GDPR and data security. 
• Lead the collection of tri-annual performance and annual survey data from portfolio partners, Impetus teams and other stakeholders, including significant liaison with Investment Directors.
• Lead and document processes for auditing data quality and understanding nuances in data (e.g. the different outcomes our portfolio partners target, and the different groups of young people they work with).

2.    Performance reporting, analysis, and presentation

• Support definition of KPIs and measurement scales where relevant.  
• Produce regular performance reports vs. KPIs for key stakeholders: Investment Team, all staff, Investment Committee, SMT, Board, and Impetus’ donors and co-investors. 
• In collaboration with the Investment Director, run our tri-annual ‘portfolio review’ process, incl. data collection from portfolio partners, analyses on performance data, pulling-out key insights and risks, agenda-setting, session-planning, facilitation and follow-up.   
• On an annual basis run more detailed and comprehensive analyses on performance data, including portfolio partner outcomes vs. benchmarks, to inform the focus of our annual review. The Annual Review aims to give a full view of our impact and value for money in the year and seeks to improve our programme of capacity-building support.  
• Produce clear and insightful summary presentations in PowerPoint, for a range of audiences.
• Design and develop tools to help make information more accessible for a range of stakeholders, including external comms.
• Present and communicate data (incl. in ad-hoc reports) to help facilitate discussions, enhance our work, and influence internal and external stakeholders.
• Document and track progress against agreed actions from Annual Review and Portfolio Reviews, including for strategic planning and projects; implementing relevant actions where appropriate.

3.    Leading on key organisational and ad hoc data/performance projects to deepen understanding of Impetus’ and our portfolio partners’ performance and impact

• Support in the development and ongoing review of Investment team and Impetus-wide impact strategy, plus the scoping and planning of projects within this.
• Play a leading role in ongoing efforts to benchmark portfolio partner outcomes and trace the impact of Impetus’ work on charity performance, including with a value for money lens.
• Lead efforts to transfer all portfolio partner performance data and collection onto Salesforce, including advising the Digital team, wireframing, setting up accessible dashboards and supporting change management efforts.
• Lead ad hoc data/performance projects, such as: i) cross-portfolio analyses of portfolio partner income, costs, staffing and EDI metrics, and ii) supporting portfolio partners to upskill data/ impact management capabilities.
• Work closely with Impetus’ Communications team to support efforts to ensure all staff have a strong understanding of our impact, and that of our portfolio partners, and are confident in speaking to it in their respective work (e.g. Philanthropy in pitching, Public Affairs in comms. on our impact/ use in policy work).  
• Be Impetus’ key point of contact for data and impact, providing support, advice and training on data management and analysis for the wider Impetus team where needed, including contributing to digital transformation efforts.

The SIPA may also be asked to support on other workstreams on an ad-hoc basis.

Person specification

Essential

• Passion for drawing insight from data to continually improve performance and impact, with a strong affinity to Impetus’ mission and EDI commitments.
• A background including data analysis, with the ability to produce high-quality outputs to clearly explain findings and tell a meaningful story.
• Highly analytical and numerate:
  • Experience manipulating, processing, and extracting value from sometimes large and nuanced data sets.
  • Advanced proficiency in MS Excel and PowerPoint.
  • Experience of working with CRM systems (experience with Salesforce a bonus).
• Highly attentive to detail, with a clear approach to auditing own work and analyses, and suggesting process improvements.
• Strong communication and relationship-building skills:
  • Able to form productive, trust-based relationships with colleagues and external partners.
  • Experience of tailoring communications and presentations to a range of different audiences (incl. non-technical ones).
  • Experience in facilitating team-wide discussions.
• Strong planning and time management:
  • Able to make right trade-offs or seek timely input from line manager to prioritise work.
  • Ability to lead on organisational projects, taking responsibility for planning, scheduling and monitoring own and others work to meet key deadlines and requirements.
• Displays tenacity and initiative, with a desire to seek out and act on feedback.

Desirable

• An understanding of education or youth employment sectors, and of the outcomes Impetus targets. 
• Experience in running training sessions to improve data literacy across teams.
• Experience of change management (i.e. digital transformation).
• Knowledge and experience of using data presentation tools e.g. Tableau, Power BI or Google Analytics.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form) 
• Upload a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 11.59pm Sunday 24 November 2024.

Interviews

First round interviews and an assessment task will take place on 2nd and 3rd December 2024. 

Second round interviews will take place on 10th December 2024. 

You will also be required to provide proof of your eligibility to work in the UK

Our commitment to equity, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need in order to be successful.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation or marital status. We value diversity and welcome applications from people of all backgrounds.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Candidates must have the right to work in the UK

Hours: 35 hours per week, term time only (Monday – Friday 9am- 4.30pm) 

Summary of the role

Our successful charity runs pathways which focus on employability and skills for everyday living to help young people, with SEN and learning disabilities to gain confidence and social support, alongside nationally recognised qualifications. Green Corridor requires the skills of an enthusiastic and reliable Teaching Assistant, who can work effectively with our learners who each have their own additional needs. The candidate we require should ideally have experience and/or affinity for working with young adults with Special Educational Needs. The role would involve supporting learners within their subject area, and functional skills, encouraging them to reach their full potential.

Specific duties and responsibilities of the role

Supporting Young People

• To work with the tutor to establish an appropriate learning environment.
• To work with the tutor on lesson planning, evaluating and adjusting lesson/work plans as appropriate.
• To monitor and evaluate learners’ responses to learning activities through observations and planned recording of achievement against learning objectives.
• To use specialist skills to support learners’ learning such as PECS, Makaton, symbols and iPads. 
• To assist with the development, implementation and evaluation of learning programmes and individual work plans.
• To prepare and assist in the preparation of the classroom, resources and equipment.
• To establish productive working relationships with learners acting as a role model and setting high expectations.
• Communicating with learners with varying degrees of speech and language difficulties, using communicative system/equipment where necessary.
• To promote inclusion and acceptance of all learners within the classroom and across Green Corridor.
• To support learners consistently whilst recognising and responding to their individual needs
• To encourage individual learners to interact and work co-operatively with others whilst engaging in activities.
• To promote independence and employ strategies to recognise and acknowledge achievement and self-reliance.
• To provide feedback to learners in relation to progress and achievement and to provide accurate, evidenced and objective feedback and reports to the tutor.
• To be responsible for keeping and updating records with the tutor and other staff, contributing to reviews as requested.
• To liaise with specialists (such as SALT, OT and Physio) and follow their advice for safety, learning and therapy programmes, as appropriate.

Wellbeing and Safeguarding

• Meet with parents and carers as part of maintaining positive relationships and the full implementation of the Green Corridor’s values and ethos.
• To promote Green Corridor’s values, positive attitudes and good learner behaviour, dealing promptly with conflicts and incidents in line with established policies and procedures, encouraging learners to take responsibility for their own behaviour.
• To supervise learners on visits, trips and out-of-school activities as required
• To support breaktime/lunches and lunchtime supervision within employed hours
• Administer first aid as appropriate
• To carry out Team Teach/MAPA if required

Professional Development 

• To participate in 30 hours CPD per year specific to the needs of learners and Green Corridor, including working towards appropriate qualifications needed to perform your role.
• To keep your own individual Professional Development Plan up to date. 

Other duties 

• Undertake any other task identified as being necessary to fulfil contract requirements or the requirements of an individual support.
• The post holder will be required to undertake other appropriate activities related to achieving the organisations objectives, as determined by the CEO or your line manager.

Essential person specification

• Level 2 Award in Education and Training or willingness to work towards.
• Excellent communication skills, both oral and written.
• Enhanced DBS clearance

Benefits:Company pension, subsidised lunches, healthcare, gym membership discounts and Employee Assistance Programme.

UKMT is a charity that exists to advance the education of children and young people in mathematics. We do this by working with hundreds of volunteers across the UK to organise Competitions and Challenges promoting problem solving and teamwork and other mathematical enrichment activities.

As Executive Assistant, you will operate at the heart of the organisation, providing crucial professional support to the Director and Officers of the Trust on various aspects of operational management. This will involve working closely with the Chair, Secretary, Treasurer, Chairs of Board Committees and Director, and playing a pivotal role in fulfilling the annual reporting commitments to external bodies. This role requires the ability to deal appropriately with sensitive and confidential information.

Position: Executive Assistant
Location: Leeds - Thorpe Park (Hybrid working)
Salary: UKMT Grade B10 - C15 (Salary range £31,670-£35,500 dependent on previous experience)
Post type: Full time
Contract: Permanent
Reports to: Director
Annual leave: 25 days plus 3 days to be taken between Christmas and New Year, when the trust is closed

How to apply: Submit a CV and a short statement (no more than 300 words) explaining what interests you about the role, and how you meet the essential criteria outlined in the person specification.

The deadline for applications is 17:00 on Friday 8 Nov. However, we will sift applications as they are received, and expect to conduct interviews from w/c Monday 4 Nov. The vacancy may close early if a suitable candidate is found.

Main duties:

• Board Administration: You will support the Secretary in planning and overseeing the running of Trustee elections; oversee the induction programme for new Trustees; maintain the website to ensure that it remains up to date with membership records and terms of office; assist with the servicing of Board Committees and act as Minute Secretary if required, producing accurate and timely minutes.
• Director: You will provide administrative support to the Director, calendar management including coordinating meetings, draft agendas, prepare minutes and arrange logistics e.g. venue selection, room bookings and refreshments. You will conduct research and analysis on topics as required. You will draft and revise correspondence, reports, presentations and letters, and support the Director in maintaining and enhancing relationships with volunteers, funders, and other external partners.
• Communications: You will assist the Director and Board with both internal and external communications and maintain up-to-date mailing lists and databases.
• You will develop and maintain a central monitoring log of statutory returns made by the organisation to various regulatory bodies, and liaise with the Risk & Compliance Committee in preparing the annual report. You will play a pivotal role in ensuring the fulfilment of annual reporting commitments to external bodies such as Charity Commission and Companies House. You will create and maintain a register and review cycle for organisational policies.
• You will provide oversight for the timely management of leases and contracts and ensure that insurance and contracts are in place to provide required cover.
• You will provide administrative support to the Director for routine HR operations, including recruitment processes.
• You will provide assistance with additional administrative duties as required.

Person specification:

The successful candidate will be a highly organised administrator, with a wide range of skills, who will be able to provide guidance to the Director and Officers across UKMT’s governance and executive activities. They will operate with confidence and agility in interactions with a range of stakeholders including staff, volunteers, Trustees, and sponsors. The role does not have line management responsibilities.

Essential

• Degree or professional qualification in business management, administration or any other relevant field OR significant experience in administration in lieu of a formal qualification.
• Exceptional interpersonal abilities, showcasing initiative, teamwork, and adaptability to manage competing priorities effectively. Demonstrable ability to prioritise and ensure key deadlines are met.
• Demonstrated capability to source information from a broad array of sources and networks, and summarise clearly and concisely in written or verbal briefings.
• Independent judgement and the autonomy to work without direct supervision in response to new and unfamiliar challenges or tasks.
• Proficient in the use of Microsoft Office suite, Google Drive, and various social media platforms, reflecting a strong understanding of electronic communication tools.
• Discretion and tact in handling sensitive and confidential information.

Desirable

• Proven experience in roles of similar nature, with a strong preference for candidates with experience of working in a field relating to the education of children.
• Flexibility to work occasional weekends and evenings to contribute to trust activities.

Please note, the successful candidate must pass an enhanced and barred list criminal record check from the Disclosure and Barring Service (DBS) as a condition of taking up this role.

Job Description

Title: Healthcare Assistant

Reports to:  Patient Services Manager  

Based at: Remote Worker – Remotely – however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday – Thursday 09:00 – 17.30, Friday 09.00 – 17.00

Key Responsibilities:

· Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related inquiries becomes second nature

· Co-ordinate and action messages in the Patient services Mailbox and distribute messages accordingly to the wider team where needed

· Maintain that Patient services documentation is updated with clear and concise details

· Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

· Frequently reviewing and assisting with update of content on Charity Websites and social media channels current and relevant Forums

· Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with ...Series etc

· Build a central database of case studies / Patient Stories whether written or recorded

· Contribute content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources to Patient Service Manager

· Propose titles and speakers for patient educational events and develop virtual educational videos

· Co-ordinate the day-to-day running of the Fundraising Service to include planning and organisation of the fundraising activities programme and deal with related telephone calls, emails, social media etc. Maintain effective communication with the fundraisers whilst adhering to GDPR

· Support Patient Services Manager with Administrative tasks/requests

Person specification:

- Full Driving Licence with access to a vehicle

- Healthcare knowledge advantageous but not essential

- Educated to GCSE level minimum

- Excellent verbal and written communication skills

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative as well as part of a team

- Excellent attention to detail and accuracy

- Professional, methodical and thorough approach to work with a Friendly and polite manner

We are recruiting a Team Lead (Horticultural Services) to lead the team at the Stud Nursery in Home Park, Hampton Court in providing a social enterprise and training resource for people to learn and develop skills, confidence and friendships.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.

About this post

We have a new role for a Team Lead (Horticultural Services). You will be creative and independent thinker, with excellent management skills, who is able to support and empower the staff and volunteers at the Stud Nursery to create a welcoming and supportive environment for adults living with learning disabilities.

You are someone:

• Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability
• Understands the value of volunteering and user participation in a building community based organisation
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme

Critical Values in the delivery of this role

• To assess, plan and develop the wider multi–disciplinary use of the Stud as a community garden and ecologically sustainable resource by using the value of sustainability.
• Work with the Service Development Manager to maximise the value of partnership and the opportunities on site guaranteeing its development as a social enterprise and local training resource for people with a range of disabilities and enduring mental health support needs.
• Employ the values of professionalism and staff recognition and support staff, volunteers and those working on site to diversify its working environment and increase its revenues through product development, sales, and corporate relationships.
• Work with the Service Development Manager, staff, clients and Stud volunteers to increase access to the site as a community and therapeutic space and encourage the values of empowerment and independence.

Key Responsibilities for this role

• To support the Service Development Manager, Skills and Activities Coordinator, Support Staff and Volunteers in leading the development of the Stud Nursery as a viable social enterprise
• To ensure there is a weekly, monthly and seasonal horticulture plan in place (created in partnership with the Support Workers) which reflects the resources needed for client activities, product sales development and events
• To advise and support the Skills and Activities Coordinator in developing practical skills and/or qualification for people/groups using and supporting the sites development to encourage independence and empowerment
• To mentor and coach those using the sites services to lead and shape the sites programme of development as a sustainable community space and social enterprise.
• Work one Saturday per month, as agreed with the Service Development Manager, to open the nursery to volunteer project gardeners, and as a produce sale point to the local community
• In collaboration with the Skills and Activities Coordinator and Admin Support, to ensure all Health and Safety requirements are met, including site and individual risk assessments, and regularly reviewed to ensure a level of professionalism is being kept at all times
• To manage the Support Workers and Skills and Activities Coordinator, and support the charity’s drive toward values-based recruitment and leadership of its staff, volunteers and those using its services and to ensure staff recognition is held as a core value.

Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.

We are looking for a team player with excellent administrative skills, lots of enthusiasm and someone who will have a flexible and adaptable approach. They will be able to multi-task and work well under pressure using their initiative, ensuring the smooth operation company marketing.

Marketing Assistant is a new post at Open Clasp which will work closely with our producing team to deliver marketing campaign plans for our productions, community events & training programmes. They will schedule social media content, support in the creation of written, film & audio content for our audiences and monitor our website and social media analytics.

At Open Clasp our aim is to Change the World, One Play at a Time by placing theatre at the heart of transforming the lives of disadvantaged women and girls. We make truthful, risk taking, and award-winning theatre informed by the lived experiences of all women and girls. We are feminist. We fight for the rights of women and girls. We challenge injustice where we find it and stand as an ally with marginalised communities experiencing discrimination.

Founded in 1998, Open Clasp is part of the National Portfolio of Organisations funded by Arts Council England.  We take a special interest in women and girls from the North, shining a light on their experiences through our work. We make space for debate, encouraging our audiences to walk in the shoes of women excluded from society and the arts to address gender injustice.

Our transmedia approach shapes the work of researchers and leading policy experts. We contribute to regional and national discourse, performing Key Change at the Houses of Parliament in 2016 contributing to the Prison Safety and Reform White Paper, Lasagna was used in evidence as part of the Ministry of Justice Family Law Inquiry 2020 which recommended a root and branch overhaul and Rupture is the result of the Parental Rights in Prison partnership with NEPACS and Durham University. In 2021 during the pandemic, our play ‘Sugar’ was commissioned for BBC iPlayer and was programmed on Way Out TV directly into 54k prison cells.

Our Values:

• To collaborate with some of the country’s most marginalised women and young women, placing their lived experience at the centre of our creative processes
• Ensure the voices of those women are heard by audiences including policy makers
• Make space for discussion, debate and critical conversations
• Promote respect, equality and inclusion

Open Clasp is accredited as a living wage employer, Better Health at Work scheme and Investors in the Environment award for our environmental commitment.

About you

You will be passionate about campaigning for gender justice and building the power of women and girls for social & cultural change. You will have experience of marketing and PR, and an interest in working within the charity sector. We are a fast-paced company so you will need to have strong listening skills, an eagerness to learn and an open mind to develop and share ideas as part of a collaborative team. You will have a passion for the arts and its ability to bring about positive changes in people’s lives.

Our work involves creating spaces for women, inclusive of trans women, to be creative, to talk and discuss. To apply for this role you must be a woman. Open Clasp is exempt under the Equality Act 2010 Schedule 9, Part 1 due to the importance of this role working closely with members and participants, who are predominantly vulnerable women, and building relationships with these groups.

Are you looking for a great first role in fundraising? Are you passionate about making a difference in the health sector? Charity People are pleased to be partnering with Moorfields Eye Charity again to recruit for a part-time Fundraising Assistant.

Title: Fundraising Assistant
Hours: Part-time basis, working 22.5 hours per week.
Salary: £24,389 to £29,808 (pro-rata).
Location: Hybrid with at least 1 day a week at their City Road office, EC1.
Benefits: 27 days of annual leave, plus bank holidays, with increases based on your length of service.

About the role

As a Fundraising Assistant, you will collaborate closely with the Supporter Relations Officer and Fundraising Officer. Your contributions will be vital to supporter relations, volunteer, and events programmes. You will serve as the welcoming face for new contacts, ensuring that fundraisers and donors feel appreciated and engaged.

You will support the delivery of our supporter engagement initiatives, crafting and editing communications across various channels, including letters, social media, and reports. Handling phone and email inquiries will be part of your role, ensuring timely follow-up on all communications. You will maintain accurate records on our CRM database, which facilitates effective communication and reporting. Additionally, you will assist in promoting events and managing community fundraisers while contributing to our volunteer programme by helping to onboard and support new volunteers.

About you

We are looking for someone who is eager to grow in the fundraising field and possesses excellent communication skills, along with the ability to build strong relationships. Ideally you will have experience in customer care and familiarity with charity operations will be beneficial. You will have brilliant communication skills and be able to write for a diverse audience.

If you are looking for a first job in a fundraising career the please get in touch with with a copy of your CV to Katharine at Charity People book in a meeting.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Position type: Permanent. Full time, 37.5 hours per week. Flexible working will be considered. 

Responsible to: Head of HR (with matrix management by Volunteer Development Manager & L&D Manager)

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall

Role purpose:

The role of the People Assistant will be to provide administrative support to the People Team. You will contribute to the efficient running of the department and assist in the delivery of a supportive, employee-oriented organisational culture that emphasises quality, continuous improvement, and high performance.

This is a busy generalist HR role and will give you a broad experience to many different elements of HR practice including recruitment, onboarding and induction, metrics and analytics, EDI, safeguarding, wellbeing, volunteers and learning and development within the humanitarian sector.

Who are we looking for? 

We are seeking a motivated and enthusiastic individual who is looking to start or develop their HR career. You will be a people person, committed to delivering excellent customer service who is able to work and communicate well with different individuals and teams, both internal and external to ShelterBox.

As the first point of contact for the HR Team the ability to manage different tasks and priorities simultaneously and have excellent attention to detail will be key.

This role will help generate and collate monthly and quarterly people metrics so excellent IT skills (particularly Microsoft Office and database reporting) are essential. As a member of the HR Team, you will be handling a wide range of data, including sensitive and personal information, as such you will work with discretion and adhere to confidentiality.

Achievement of, or study toward, your CIPD Level 3 is preferable but is not essential. Knowledge of basic employment law and HR practices would be advantageous for the role.

Main role and responsibilities

This role will primarily provide administrative support for the day-to-day running of the HR Team as well as delivering administrative tasks for the Learning & Development (L&D) Team and Volunteer Development Manager. This role will also support ongoing strategic work projects of the People Team. This role will also help support the diary management for the Director of People.

Duties will include but not be limited to:

· Administration of all recruitment campaigns including advertising, arranging interviews and candidate management.

· Administer all HR-related documentation in a timely manner. Documents will relate to starters, leavers, Maternity/Paternity, probation completions, etc.

· Generate and report on monthly and quarterly people metrics.

· Management of the HR inbox and timely response to queries.

· Assist with HR project and strategy work

· Information management of the HRIS ensuring electronic records are accurately maintained and updated in accordance with GDPR legislation including personal details, absence management and employment records.

· Monthly employee file auditing, ensuring records are accurately maintained including return to work, probation, and appraisal completions.

· Support internal communications including organisational updates, wellbeing, and staff newsletters.

· Diary management support for the Director of People

· Note-taking and meeting preparation

· Support office events and initiatives in person and online

· Assist with background checks – including references and DBS checks.

· Administration of H&S requirements (including DSE Assessments).

· Coordinate the logistics and administration for our residential programmes including venue booking, travel and accommodation booking, and sourcing volunteer support.

· Support the administration of the Learning Management System (LMS)

· Manage the incoming communication from the organisation to the shared inbox to ensure all requests are dealt with in a timely and professional manner.

· Support the administration of L&D solutions including participant management, scheduling and attendance tracking.

Other responsibilities

· Any other duties as required which are deemed appropriate to the level and grade of the post.

Interviews for the role are scheduled for 18th and 19th November. 

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £24,000 - £27,500 FTE depending on experience
Hours: Full time: 37.5 hours pw (would consider part time: minimum 30 hours pw)
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Closing date: Sunday 10 November 2024
Interviews will be held week commencing 18 November 2024 in Peterborough
 
No agencies please
 
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease. 
 
We are seeking an enthusiastic, organised and responsible addition to the Executive Team to provide additional support, working closely with the executive assistant to the chief executive. This is a new, key role to enable timely, effective and confidential administrative assistance to the chief executive and senior staff.

The successful candidate will enjoy working with a range of external partners and assisting our Board of dynamic and highly committed Trustees.

You will have excellent administrative and organisational skills and a commitment to high standards. With the ability to prioritise and plan your own workload, you will be a confident user of Microsoft Office applications. You will have experience of planning and coordinating meetings as well as taking minutes of meetings.
 
You will need to have a professional and sensitive approach in dealing with confidential information and have excellent written and oral communication skills to work with our external stakeholders and major supporters.
 
If you are interested in the position, please complete the online application form and submit together with your CV.
 
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £65 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

You may have experience in the following Executive Assistant, Personal Assistant, Office Administrator, Senior Office Administrator, Senior Administrative Coordinator, Board Secretary, Administrative Support Officer, Executive Secretary, PA to Directors, Administrative Coordinator, Charity, Charities, Third Sector, Not for Profit, NFP, etc.

REF-217 457

Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.

Title: Driver Admin Assistant

Location: Benin

Contract: 12-month fixed term contract

Salary: Local Terms and Conditions apply

About the role

We are looking for a Driver and Admin Assistant who will be responsible for transporting office staff, visiting Sightsavers personnel, and consultants as needed. The Driver will also ensure the maintenance and safety of all office vehicles. Additionally, the Driver will perform clerical duties to support the efficient operation of the office.

Responsibilities

• Drive safely within the laws of Benin at all times and with respect for other road users and pedestrians.
• Pick up Sightsavers staff to and from the airport where this service is not outsourced.

• Check fuel, oil, and water daily and fill up as necessary.
• Keep vehicles in a clean condition inside and outside.
• Undertake routine maintenance of vehicles, including simple repairs.
• Ensure vehicles are regularly serviced and advise the Finance & Administrative Assistant when servicing is required and/or when defects/problems arise.
• Make sure all vehicles have reflectors, fire extinguishers, first aid boxes, etc. First aid boxes for the vehicles must be checked regularly to ensure that items used are promptly replenished.
• Keep a maintenance record of vehicles

• Maintain liaison with officials of immigration and embassies for staff entry visas and renewal of passports and work permits.
• Assist in picking up invoices for procuring logistics.
• Perform other duties as required.

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

Skills and Experience

The Driver and Admin Assistant will be a responsible and experienced driver with a valid driving licence and a proven track record of driving safely within the laws of Benin. The Driver and Admin Assistant will be reliable, respectful of other road users and pedestrians, and committed to supporting the efficient operation of the office through their driving and clerical duties.

Jobholder Requirements

Essential:

• Valid driver’s license and successful completion of a driver’s test.
• Ability to complete and pass an eye test.
• Proven experience in driving safely within the laws of Benin and with respect for other road users and pedestrians.
• Experience in acting as a driver for staff to carry out official duties.
• Ability to pick up Sightsavers staff to and from the airport where this service is not outsourced.
• Experience in driving vehicles for official errands.

Desirable:

• Knowledge of keeping vehicles equipped with reflectors, fire extinguishers, first aid boxes, etc., and ensuring first aid boxes are regularly checked and replenished.
• Experience in test driving vehicles once a week to ensure they are in good condition.
• Ability to perform other clerical duties as required to support the efficient operation of the office.

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

Please ensure that all applications are completed in English to facilitate the review process.

Closing date: 4 November 2024

You will be responsible for ensuring accurate processing and recording in accounts and administrative matters, processing invoices and performing bank reconciliations. You will also work with colleagues in The King’s Foundation ensuring compliance with policies and procedures of The King’s Foundation.

This role offers the opportunity to grow and develop within The King’s Foundation. As you become more familiar with our financial processes and systems, there will be opportunities to take on greater responsibility, including involvement in more complex financial tasks and projects. You will have the chance to work closely with senior members of the finance team, gaining valuable experience and insights into the wider financial operations of the organization.

JOB DESCRIBTION

Job title: Executive Assistant to the CEO

Contract: Part time, 3 days/22.5 hours per week. Flexibility regarding working pattern: hours could be worked across 3 or 4 days in the week. Permanent contract.

Salary: £16,799 pro rata (£28,000 full time equivalent)

Manager: Gestalt Centre CEO

Location: Working in-person at the centre at London Kings Cross and remotely.

ABOUT THE JOB

Job Purpose 

We are looking for a people-oriented senior level administrator to provide administrative support to the Gestalt Centre CEO and the workstreams she manages. An important role in the organisation, working with senior leadership and across teams, in a welcoming and supportive environment with opportunities to learn and grow on the job.

ABOUT US: THE GESTALT CENTRE

We are the Gestalt Centre, an established therapy not-for-profit organisation, supporting the mental and psychological well-being of individuals, groups, and organisations. We are a dynamic charity that runs, accommodates, and supports a number of counselling, psychotherapy, personal and professional development courses, and a range of therapeutic practices that enhance mental and psychological wellbeing.

As Gestalt Centre, our relationship with people who work for the centre starts from a place of trust. We see our structure as an organisational shape that we use to organise ourselves. What matters for us is how we all work together. We prioritise collaboration and ‘horizontal’ consultative decision making with individual and collective responsibility and accountability.

OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.

OUR PURPOSE is to promote the mental and psychological well-being of individuals, groups and organisations through Gestalt education, training and practice.

Gestalt is a life-changing approach to life, counselling, and psychotherapy. It enables people to develop meaningful relationships, navigate change and lead fulfilling lives by creatively utilising their own resources, skills and strengths.

Secretarial Assistant – Better Futures

Are you experienced in working in a public facing role? Do you want a role where you can make a difference to the lives of children, young people and families?

This is an exciting opportunity for a highly motivated individual to join a well- established Barnardo's Service as a Secretarial Assistant. Many of the children and families we support have faced challenges and adversity in life. In this role you will be the initial contact with other professionals supporting them as well as welcoming the children and families into the service for assessment by our specially trained workforce.

About Better Futures Service

Better Futures Cymru is a specialist service which provides assessments and longer-term therapeutic interventions for children and young people who display problematic or Harmful Sexual Behaviour; and young people who are at risk of or who are abused through Child Sexual Exploitation.

The Service has worked in partnership with 6 local authorities across the South Wales area for the last 20 years and has close working relationships with Social Services and Youth Justice Teams across the partnership.

Our work is informed by current research and guidance and uses a range of therapeutic approaches including the trauma recovery model.

Location: The post will be based in Barnardo's Better Futures Offices, in Pyle, Bridgend.

Job role

You will assist the Service Administrator in the provision of general administrative and secretarial support to the Service Practitioner and Management Teams, whilst also providing ad-hoc administrative support to our Partnership and Regional/National offices.

Your duties will also include:

• Maintaining appropriate, confidential record systems (e.g. children's case files, family files, volunteer files, management, and administrative records).
• Maintaining the Procedure Guide, Staff Directory and Staff Notes as
• Assisting in the production of regular statistics/returns/forms on a range of topics and resources.
• The provision of telephone and reception arrangements which will include welcoming to service users/members of the public and visitors; which may involve applying sensitive listening skills and providing a calm influence, particularly where users are agitated, possibly angry and confused - and will require accurate feedback of any remarks or actions to appropriate, more senior staff members where the post holder has cause for concern.
• Assisting in the processing of invoices and Imprest petty cash claims for goods and services.
• Keyholding duties; ensuring that all windows and doors are secured, including use of the building security alarm system.

Essential criteria

• Experience of Microsoft Office 365, including Outlook, Excel, Word, Teams and PowerPoint.
• Excellent computer skills
• Attention to detail and previous experience of data input/analysis.
• An excellent telephone manner and the ability to communicate information clearly and accurately, and in a timely manner.
• Be able to work as part of a team, or independently according to Service
• Be adaptable, flexible, and able to work well under
• Previous experience of working within a busy office
• Previous experience of handling highly confidential and sensitive information and knowledge of GDPR.
• Previous experience of diarising calendar appointments and arranging
• Previous experience of minute

Desirable Criteria

• Previous experience of working within a Children's Service
• Cash handling
• Some knowledge of Health and Safety

What we can offer you

• A supportive working environment which includes monthly Supervision from your line manager.
• Opportunity to work within a specialist Children's Service

Need more information?

If you require any further information about this opportunity, please contact Service Administrator Hannah John or Sharron Wareham, Service Manager, (email can be found on our website via link).

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application.