Product Management Jobs
JOB DESCRIPTION AND PERSON SPECIFICATION
We are looking to recruit an exceptional Area Manager to provide direction and leadership to support the continued modernization and growth our retail operations. The Area Manager will support a passionate and committed retail team to deliver profit, promote fundraising and support eye health and public awareness. They will ensure that the business is run in a robust, transparent, compliant and efficient way in line with our values – whilst contributing expertise and energy to the wider charity.
Responsible to
Director of Retail
Direct reports
15 Shop Managers (direct)
Working hours and contract
Full time/permanent
Salary
£35,000 - £45,000 plus full travel expenses
Location
Central & Greater London
Start date
September 2024
Role Responsibilities:
Strategy, planning and growth
· Track progress against plans and budgets, and support shop teams to adapt, phase and prioritise work where appropriate.
· Ensure that broad and long-term thinking is brought to decision making and avoid reactionary behaviour, whilst capitalising on arising opportunities.
· Support the delivery of a five-year Retail Strategy (2024 – 2028), to include:
o The professionalisation of our systems and processes to capitalise on all income opportunities.
o Putting a positive customer experience at the heart of our approach.
o Delivering income upwards of £2.5m per annum with year-on-year growth to £10.6m by 2028/29.
o Deliver Gift Aid targets across all shops.
o Assist the Retail Development Manager in launching new shops.
o Utilise digital and social media to drive footfall and stock donations.
o Support fundraising through the shops, including legacy and IG marketing.
o Tailor each shop in the portfolio to maximise the potential of its unique location and its role in the business – including exploration of clearance, vintage, furniture and books.
o Create a framework of retail standards of excellence and ensure shops are managed and maintained to those standards.
Sales and Profit
- Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the area financial performance
- Foster a creative and entrepreneurial environment where team members seek to maximise income in new and innovative ways both within their shops and through a variety of channels, such as community events
- Drive the team to maximise income from Gift Aid on donated products
- Ensure that all financial procedures are adhered to and executed in a timely fashion by the shop teams
Shop Floor
- Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop management and Retail Partnerships team
- Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and internal regulations regarding donated stock are adhered to
- Inspire the team to provide a great customer and donor experience, which enables us to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Director of Retail within the agreed timeframes
- Empower the team to work in partnership with the Visual Merchandising Manager to create original, appropriate and commercially successful visual merchandising displays, including shop windows
- Make sure that all procedures for the sale of new and donated corporate products are followed by the volunteer team
- Work with the Director of Retail to ensure our shops are in good condition, maximise their potential and are fit for purpose
- Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures, including waste management and customer safety
Leadership – Volunteers
- Support the Volunteer Manager and shop management teams to recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise income and profitability and guarantee the smooth running of the area.
- Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Define and develop our retail volunteer programme to ensure first rate volunteer experience, engagement, and great customer experience.
- Connect the volunteer team with our work and help them to understand the value of their contribution.
Leadership - Paid Staff
· Support members of the charity retail team to embed a high performing, motivated, collaborative, creative and dynamic culture – and seek opportunities to celebrate success
· Provide line management, leadership and growth opportunities to the Shop Management team.
· Support new starters with comprehensive induction and training.
- Ensure effective training, development and performance management of paid staff
· Support the annual appraisal and probation processes for all reports.
- Work within our policies and procedures when dealing with problems at work
Management - Being part of Vision Foundation
- Play active part in the charity, including attending and contributing to all-staff meetings
- Play a key role in enabling the shop to represent the charity and increase the knowledge of the local community about our mission and work
- Be accountable for the integration of each shop into the local community in collaboration with the shop teams
- Empower the team to respond to all appeals and fundraising opportunities.
- Adhere to and enforce our safeguarding policies
Other
- Required to adhere to our vision, mission and values
- Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Governance, finance and operations
· Understand and mitigate risk in the context of charity retail and multi-site working.
· Ensure timely and accurate performance reporting to Director of Retail.
· Support the Director of Retail in:
o Developing annual budgets, report variance and reforecast as appropriate.
o Developing and maintaining up to date policies and procedures and ensure these are embedded across the shops operation.
· Maintain up to date knowledge of charity law affecting retail and advice on emerging issues.
· Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/Charity Retail Association codes of practice.
· Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises, ensuring annual inspections and training of all staff and volunteers.
Impact
· Explore opportunities to deliver the wider impact of the charity through the “shop front” of our retail portfolio, including employment, volunteer and training placements for blind and partially sighted people.
· Support eye health messaging through the shops.
· Support public awareness and understanding about visual impairment and visually impaired people.
· Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.
Personal attributes
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
• Comfortable working in a small team both strategically and operationally
• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
• Able to provide positive, dynamic, tenacious and flexible leadership at all times.
• Results-driven, able to measure and quantify own outcomes.
• Adaptable to changing landscape and evolving organisation.
• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
• Excellent verbal and written communication skills
• Highly organised with ability to plan effectively and allocate resources appropriately.
• Committed to equal opportunities and inclusion
• An understanding of and commitment to blind and vision impaired people.
Person specification:
Skills, knowledge & experience
Essential
· Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context
· Experience of developing and managing budgets
· Experience of EPOS systems and Gift Aid
· Experience of setting and managing income and expenditure budgets
· Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture
Personal attributes
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
• Comfortable working in a small team both strategically and operationally
• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
• Able to provide positive, dynamic, tenacious and flexible leadership at all times.
• Results-driven, able to measure and quantify own outcomes.
• Adaptable to changing landscape and evolving organisation.
• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
• Excellent verbal and written communication skills
• Highly organised with ability to plan effectively and allocate resources appropriately.
• Committed to equal opportunities and inclusion
• An understanding of and commitment to blind and vision impaired people.
Other benefits
We value our staff and volunteers and want to make sure that they are supported in their work. We also offer:
· A great team and a supportive culture
· Employer pension contributions matching up to 10%, and death in service cover
· Generous parental leave
· Study leave and financial support for training & development
· A cycle to work scheme, eye test vouchers, a staff loan scheme, and access to an Employee Assistance Program
· An active Social Committee and staff events
The interview process is planned as follows:
• First interview by teams
• Second in person interview and commercial presentation
• Meeting with the senior retail team:
o Area Manager
o Retail Development Manager
o Retail Partnerships & eCommerce Manager
We value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To date the vast majority of all marketing has been done by one person (our CEO) though increasingly we recognise the need for greater focus on a coherent look and feel, for a fresh voice and to respond to increased internal demand. This new role has been created to ensure continued cost and resource efficiency as we grow whilst meeting these needs.
This role encompasses four areas. In all instances this individual will work closely with respective internal teams to ensure a full understanding of the opportunity and any specific requirements. We will also ensure that over time, a comms calendar can be developed that minimises last minute requests and affords the longest planning window for all activity.
- Development of campaign materials
- Development and management of creative resources that are used ongoing
- Oversight and development of our wider comms platforms and key messaging
- Oversight and management of all creative assets
You should be a strong ‘all-rounder’. You will have excellent consumer and B2B copywriting skills, should have a creative mindset and an aptitude for campaign-oriented design (making use of software such as Canva). You should be well organised and able to ensure synergies across our various platforms, campaigns and audiences.
You will need to influence across the charity, should have good interpersonal and collaborative skills and be comfortable in working with individuals across the organisation and externally. You will benefit from very good prioritisation and decision making skills. Due to the broad scope of this role and the nature of our work you should be flexible, able to respond to needs as they arise, manage multiple tasks and manage priorities.
This role will be well supported by all members of the team but will need to support the marketing function end to end. You will need to be comfortable with concept development, taking this forward to final product and then on to production. Many of our marketing requirements rely on digital platforms and so an understanding of this medium and of social media messaging will be key.
The Children’s Book Project is a national grassroots charity on a mission to end book poverty.
![Children's Book Project logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/tlpuhwug1v8_2024_06_28_02_35_53_pm.jpg)
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Up to £38,000 basic depending on experience, plus £12 000 on target bonus (uncapped), non-contributory pension, 25 days annual leave
Hours 9am to 5.30pm reducing to 9am to 5pm during August & December
We offer working from home 3 days per week, with 2 days in the office minimum per week. Flexible working hours offered after satisfactory completion of probationary period
Our mission at Charityjob is to help charities find great people using great technology!
As an Account Manager you will...
- Provide innovative digital job board solutions to charities and not-for-proift organisations, helping them to reach and attract their ideal candidates. You will build relationships and sales pipeline with our large customer base as well as developing new business from qualified leads and incoming calls.
- Predominantly over the phone and through video conferencing you will be able to engage clients in needs based conversations and give online demonstrations of how CharityJob works, plus the options available to meet specific recruitment needs. You will then recommend and sell recruitment solutions that range from job board packages to content driven newsletter options and industry-leading premium products.
- Join a team of salespeople who are passionate about what they do, working hard and smart for their customers. So, if you’re looking for a rewarding opportunity amongst a close team of Account Managers, working in a fast-paced environment with superb technology, then please read on....
The person we are looking for...
- Is friendly and outgoing with a terrific phone manner
- Takes pride in providing excellent customer service to win, keep and grow relationships
- Is target and reward driven
- Is IT Literate and mentally agile
- Has an interest and knowledge in digital solutions
- Can demonstrate success in an outbound sales environment
The Company
From launch in 2000 CharityJob has grown quickly to become the UK’s largest and busiest job board for the not for profit sector. We are the trusted recruitment partner for thousands of charities, NGO's and agencies working within the sector. We're a small friendly team where the culture is entrepreneurial, practical, approachable and fun; all within a goal-oriented environment. Our salespeople are the best in the business.
We are only accepting applications for this role from applicants who live in the UK.
We help charities find people who share their purpose, faster, easier and fairly.
![CharityJob logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/8_zimqdgis_2024_05_29_12_59_15_pm.jpg)
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The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re entering an ambitious new phase of growth. This expansion will enable us to deliver our vision – that by 2050, everyone with breast cancer will live and be supported to live well.
This growth phase means we are seeking to make new connections and attract new donors who can make transformative gifts. Gaining new business will be critical.
As our philanthropy manager, you’ll be integral to supporting income growth within our major gifts fundraising programme. This is a great opportunity if you are a talented major gift fundraiser who has comprehensive experience of successfully soliciting donations from high-net-worth individuals.
This is an externally focussed, relationship management role, concentrating on securing and maintaining long term relationships with high-net-worth donors. This will include identifying new opportunities to raise funds from prospective donors who could make significant financial commitments. You’ll then be responsible for engaging, cultivating, and stewarding these relationships.
The role will support a philosophy of proactive relationship building through cultivation and stewardship communications and activities. This will entail maintaining and maximising exiting donor relationships as well as attracting new business from a growing pool of new major supporters. You’ll ensure prospective donors are engaged with appropriate propositions, particularly from our extensive medical research portfolio.
This role will involve working closely with the head of philanthropy and associate director, philanthropy and special events. Developing good working relationships with the prospect researcher, research communications colleagues and other key internal stakeholders will also be vital.
This is an exciting opportunity for the right individual to join our ambitious team. It will offer the chance to use your skills, experience and enthusiasm to make a significant difference for all people affected by breast cancer.
About you
We’re looking for a highly self-motivated, innovative relationship manager who has well-developed understanding and knowledge of philanthropy. A natural and confident networker, you’ll be an exceptional communicator who thrives on making new business connections and building relationships with first time major donors. You’ll have demonstrable experience of soliciting at least 5 figure gifts from high-net-worth individuals and maintaining those relationships for repeat gifts. You’ll have a track record of meeting challenging income targets as well as experience of being part of high value asks alongside senior colleagues and/or senior volunteers
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9.00am on Friday 12 July 2024
1st Interview w/c Monday 22 July 2024
2nd Interview w/c Monday 29 July 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity Overview:
Headway Black Country (HBC) is a charity organisation dedicated to supporting individuals affected by acquired brain injury. With a focus on providing essential services and support, we aim to improve the quality of life for brain injury survivors and their families in the Black Country region.
Why Our Work is Needed
Acquired brain injuries can have profound and lasting impacts on individuals, often affecting their independence, cognitive abilities, and overall well-being. At Headway Black Country, we recognise the critical need for specialised support services to assist brain injury survivors in their recovery journey and help them rebuild their lives.
Vision
Our vision at HBC is to create a community where individuals affected by acquired brain injury receive comprehensive care, support, and opportunities for rehabilitation to lead fulfilling and meaningful lives.
Mission
Our mission is to empower brain injury survivors through tailored support services, advocacy, and awareness initiatives. We strive to be a beacon of hope and resilience for those navigating the challenges of acquired brain injury.
Values:
- Compassion: We approach our work with empathy, sensitivity, and understanding towards the needs of brain injury survivors.
- Collaboration: We believe in the power of teamwork and partnerships to create meaningful impact and positive outcomes.
- Empowerment: We are committed to empowering individuals to regain independence, confidence, and a sense of purpose.
- Innovation: We embrace innovation and continuous improvement to enhance our services and support for those we serve.
Job summary
The Business Development Manager (BDM) will work closely with the Chief Officer (CO) to grow the business activities of Headway Black Country (HBC).
The BDM's core purpose is to work with the CO, members of the Senior Management Team (SMT) and the Board of Trustees to identify and develop new business and funding opportunities, to enable HBC to meet our charitable objectives, specifically regarding the key themes of:
- Providing support: Offering practical advice, emotional support, and rehabilitation services to individuals who have experienced a brain injury, as well as their families and caregivers.
- Raising awareness: Increasing public understanding and awareness of brain injuries, their causes, and the impact they can have on individuals and their families.
- Promoting independence: Helping individuals with brain injuries to regain their independence, develop skills, and improve their quality of life through various programs and services.
You will provide support to the CO in the identification of opportunities, development, and submission of proposals, and managing the bid/tender processes from scoping through to implementation:
- To secure income from a range of sources to support the Strategic and Business Plans of Headway Black Country.
- To lead on the development of a range of new business opportunities.
- To build relationships with a range of key stakeholders to better position the organisation.
KEY TASKS
- Gain a full understanding of all areas of Headway Black Country to enable post-holder to identify and develop new opportunities.
- To undertake a market analysis to identify opportunities for growth, and to lead on the development of appropriate business products and services as agreed with the CO.
- To identify opportunities for service development through new funding streams, partnership, and commissioning opportunities.
- To lead on the management and preparation of funding bids, tenders, business proposals.
- Coordinate the implementation of agreed new projects and help to develop monitoring plans, and co-ordinating reporting arrangements.
- To develop positive relationships with a range of stakeholders providing funding to charities to raise awareness and promote HBC within the Region.
- Build relationships and partnerships and pursue funding avenues to realise new service activity in line with HBC charitable objectives.
- Implement and lead HBC Fundraising Committee and developing the organisation's funding strategy with the Chief Officer and Board of Trustees.
- Input into the website/ marketing materials to include new and potential development ideas.
- Collaborate and work as part of the management team on agreeing what Business Development Plans progress/ track and communicate progress and recommendations.
To be successful in this role you will:
- Possess a proven track record (2 to 3 years or more) of leading successful applications to grant makers and charitable trusts.
- Have experience in corporate fundraising and donor stewardship.
- Have experience of a broad variety of business/ fundraising opportunities relevant to the charitable sector.
- Have proven experience of developing and maintaining excellent relationships with key stakeholders to deliver tangible results.
Other Duties
- To attend appropriate training sessions and meetings, as required.
- To contribute to monitoring and audit procedures to assess and review the effectiveness of all services and the benefits to clients.
- To actively promote Headway Black Country, the services provided by the organisation, its mission statement, aims and objectives.
- All Headway Black Country employees and volunteers are required to comply with relevant Health and Safety legislation and Headway Black Country policies relating to Health and Safety and Risk Management. In particular, they have a duty to:
- Take reasonable care of both their own and others’ health and safety
- Report any adverse incident (including near misses)
- any concerns regarding both general health and safety and the well-being of clients and staff
- Undertake or participate in risk assessment, as appropriate
- Comply with relevant legislation and/or directives from relevant external organisations, such as the Health and Safety Executive
- To use facilities and equipment provided in the interests of health and safety in an appropriate manner, in order to minimise risk and avoid compromising health and safety. This includes not intentionally or recklessly misusing facilities and equipment.
This job description sets out the main duties associated with this post. It is assumed that carrying out additional duties, which may be allocated from time to time by the Chief Officer, are not excluded simply because they are not listed.
Duties of the post could vary from time to time as a result of new legislation, changes in technology or policy. In this event, appropriate training will be provided.
Headway Black Country has a No Smoking Policy
Terms and conditions
Job Title: Business Development Manager
Hours: 30 hours per week (with occasional evening and weekend work)
Contract: Permanent
Reports To: Chief Officer
Direct Reports: No direct reports
Salary: £28,378 – £32,432 (FTE £35,000 - £40,000)
Pension: 3% employer contribution and 5% employee contribution
Holiday: 26 working days (plus bank and public holidays), rising to 27 working days after 2 years’ service; and to 28 working days after 5 years’ service (pro-rata for part-time hours)
Location: Headway Black Country, Martin Hill Street, Dudley (plus regular travel around the Black Country)
Headway Black Country is an equal opportunities employer. We value diversity and welcome applications from all sections of the community.
We are dedicated to encouraging a supportive and inclusive culture amongst the whole workforce. It is within our best interest to promote diversity and eliminate discrimination in the workplace.
Our mission is to empower brain injury survivors through tailored support services, advocacy, and awareness initiatives.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
The role and your key responsibilities
As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups. You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).
Your key responsibilities will include:
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Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
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Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.
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Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.
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Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.
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Listen to teachers and students about how we can improve our customer service and the Unifrog platform.
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Attend conferences and run CPD events on behalf of Unifrog.
What we’re looking for
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Strong communication skills – written, over the phone and on video calls.
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Track record of excellent relationship management.
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Extremely well organised.
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Keen attention to detail.
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Active listening and objection handling skills.
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A background and interest in education would be an advantage.
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Proactive attitude and willingness to get stuck in.
You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
Working together
You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager.
Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.
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Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£37,306 per annum (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. OTE £40,000.
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Full-time.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
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Full UK driving licence and access to a car is essential.
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All travel expenses covered.
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Candidate must be based in the East Midlands region.
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Home based with some travel to schools and colleges in the East Midlands, Norfolk and Sheffield
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Start date: as soon as possible, but no later than w/c 30th September 2024. .
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To discuss any details about the role before applying, please contact Mhairi (details on our website)
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We can only consider candidates who have the right to work in the UK.
Application process
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Deadline: 10:00AM (BST) on Monday 22nd July 2024.
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Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
i. Why do you want to work at Unifrog? (250 words)
ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)
iii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)
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Stage 2: Phone task (15 minutes)
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A short role play task over the phone. We will schedule these tasks throughout the application window.
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Stage 3: Video call interview (1 hour)
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Short demonstration of a Unifrog tool (resources will be provided) (20 mins)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
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Video call interviews will be held on w/c 29th July 2024.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
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Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position demonstrating your experience and skills in relation to the person specification for this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We have an exciting opportunity available to join our successful Innovation team.
The mission of the Innovation team at Alzheimer’s Society is to become the leaders in developing and accelerating new solutions that will increase choices, improve quality of life, and revolutionise care and support for people living with dementia.
This means getting new products to market, fostering a culture of innovation around dementia, and addressing major system challenges to help people living with dementia, keeping people with this lived experience at the centre of every aspect of our work.
The Innovation team works across a variety of exciting activity, including contributing to the delivery of the multi-million pound Longitude Prize on dementia and leading Alzheimer’s Society Innovation Accelerator Programme, which is designed to boost new dementia products and innovations to market, delivering help and hope to people living with dementia.
In the role of Innovation Product Portfolio Adviser you will support the Innovation Impact Investment Manager with the ongoing management and development of our innovation product investment portfolio. You will cultivate and maintain relationships with current and former Accelerator partners, reviewing business plans, supporting with negotiations and exploring mechanisms for a return on investment, developing and monitoring collaboration agreements whilst tracking the impact of our investments. You will support with product development, helping identify routes for commercialisation and scale in order to maximise and monitor the impact of the most exciting new products for people living with dementia.
You will work alongside a team of Senior Innovators, each of whom will be accountable for their respective programmes of work.
Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a great indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
We are looking for a creative, passionate and solution-driven individual to support the management of our innovation product investment portfolio with ambition and experience of accelerating products to market for maximum impact and benefit to people affected by dementia.
Ideally you will:
- Be confident in communicating, influencing, negotiating and managing internal and external stakeholders.
- Have an attention for detail, be self-motivated, organised and have the ability to work collaboratively in a fast paced and high performing team.
- Be entrepreneurial and commercially minded with experience of working in an innovative environment.
- Have experience of maintaining a portfolio of products/programme of activity.
- Have experience of identifying routes to market for products and an understanding of the opportunities/challenges associated with product commercialisation and scaling.
- Have an understanding and experience of investment strategies and models for generating a return on investment.
- Have experience of reviewing progress of partnerships, managing project plans, budgets and monitoring of contractual requirements.
- Have experience of developing impact metrics and the ability to produce impact investment reports.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the community we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Head of Fundraising
Location: Alton, Hampshire (flexible/hybrid working considered with a minimum of two days per week at Head Office)
Hours: Permanent (37.5 hours/week)
Salary: £37,500 to £40,000 per annum
This role is responsible for managing and developing the charity’s community fundraising and trade revenues (target of £266,000 in 2024) and building significant engagement with community supporters and fundraisers. You will manage a committed team of two people in the Community and Trade team.
You will be responsible for raising awareness of our community fundraising programme and developing a ‘best-in-class’ stewardship programme that builds new and develops existing relationships with supporters, volunteer groups, organisations and partners to maximise income and raise the charity’s profile. You will also lead on the development and delivery of our 50th anniversary celebrations in 2025.
Key responsibilities
- Design and implement a stewardship programme that converts interest into support and maximises fundraised income whilst developing lasting relationships.
- Introduce fundraising opportunities to our existing and potential supporters through a multi-channelled marketing strategy to grow levels of engagement and participation.
- Grow non-monetary donations as part of the community fundraising portfolio of events.
- Support the Head of Fundraising in designing new and developing existing community fundraising opportunities
- Work with the Head of Fundraising to ensure all recording, banking and stewardship processes are up to date and working across the fundraising team, wider charity (finance, data and marketing and communications) and in accordance with current laws and regulations.
- Record all community and trade income and thank community donors and supporters as per the agreed process.
- Support company and corporate partnerships that utilise community and trade fundraising.
- Work with the Fundraising Team and wider organisation to develop an engaging and rewarding volunteering strategy across the charity.
Join a passionate, dynamic and expert team, committed to unlocking the power of Black history to inspire and empower.
An experienced, driven and proactive Senior Funsraising Manager is wanted for the role at Black Cultural Archives, Brixton. You will secure funding for the preservation of the archives and celebration of Black history. Our ideal candidate is a talented, enthusiastic and experienced Fundraiser, with knowledge of corporate, trust and major giving. Don't just be a Fundraiser, be a changemaker and transform the appreciation of Black history for generations to come.
SALARY: £48,000 pro rata
Part-time: 4 days a week
Reporting to: Lisa Anderson, Managing Director
BASED AT: Black Cultural Archives (BCA) Headquarters, Brixton
Exciting leadership opportunity for a talented, passionate fundraiser!
Black Cultural Archives (BCA) is looking for a Fundraiser to join our team of inspirational change-makers. Reporting to the Managing Director and working alongside the Deputy Director, Marketing and Programme Managers, you will drive our ambitious fundraising plans.
This role will work towards the strategic aim of making BCA resilient, flexible and entrepreneurial. The role will oversee and manage all fundraising income streams, in particular, cultivating and securing income from our list of prospects, producing high-quality proposals and impact reports.
If you have a passion for the importance of cultural heritage, history and education, coupled with a track record of successful fundraising, we want to hear from you! Apply now to make your mark and play a pivotal role in the future of Black Cultural Archives.
#BCA #SeniorFundraiser#Fundraising #BlackBritishHistory #JobOpening #JobOpportunity #Culture #Education
About Black Cultural Archives (The BCA)
Inspired by Pan-African civil rights leader Queen Mother Moore, our founders established Black Cultural Archives in 1981 with a mission to create Britain's first archive-museum dedicated to representing the culture and history of Black people in Britain. Today we are a national institution dedicated to collecting, preserving, and celebrating the histories of Black people in Britain in order inspire and give strength to society. Our work falls into three areas: Collect and Activate - covering the work of our collections team to make our archive materials accessible for research and knowledge production, Educate and Inspire= covering the work of our learning team and workforce development projects to support Black history education and heritage skills development, and Celebrate and Champion - covering our exhibition and events programme that encourages engagement with the knowledge held within our archives.
What we need from you
As a talented fundraiser, developing new business across various income streams, you will possess fantastic written and verbal communication skills, and have a proven ability to successfully apply these to a range of products and audiences in order to increase income.
You will be able to balance the needs of the audience and organisation and ideally, you'll also have some experience of managing events, and genuinely care about giving outstanding support to your stakeholders in order to generate more money.
You will grow to understand our potential donor pool and hold a vital role in planning events and coordinating other activities to encourage donations and help us move toward our vision of being the home of Black British history. You will work with a close-knit, enthusiastic team under the Managing Director to meet and exceed fundraising goals.
You will have a proven track record of generating income by writing high-value trusts and foundation proposals and the ability to build and influence relationships at all levels. You will be a creative and emotive storyteller with the ability to work independently and proactively.
Want to join an award-winning organisation?
As a national institution we aim to reach as many people as we can! That means that our small and friendly team of dedicated professionals enjoy roles with a wide range of responsibilities, all aimed at making a difference. You will be at the forefront of representing one of the most respected and high-profile cultural heritage charities in the country. And that's not all! All our team benefit from:
- Continual development opportunities
- Attractive salary and benefits package
- A chance to join an organisation that makes a real difference
To apply, please send your CV and cover letter. Any questions relating to the role, please contact Kirsty.duffey@ hrdept .co .uk
Key Notes:
- We cannot sponsor visa applications. This role is only open to people who have the right to work in the UK.
- You will be expected to work some public holidays in line with the public programme, when time off in lieu will be given in return.
Closing date for applications: Friday 5th July.
Senior Fundraising Manager, Challenge Events (FTC – 1 Year)
Do you want to work alongside some of the biggest and best mass participation events in the world and manage an experienced team of fundraisers? Then the role of Senior Fundraising Manager, Challenge Events could be for you.
The salary for this position is £43,617 per annum.
Role Overview
You’ll be leading the Challenge Events team in the delivery of the charities third party event portfolio including the likes of the TCS London Marathon, London Landmarks Half Marathon and The Royal Parks Half Marathon. You’ll work across the wider Fundraising and Marcomms teams, and with external stakeholders and event organisers to lead a team to market and manage a diverse portfolio of third party sporting events across running, cycling, walking, trekking and other disciplines. You will work towards ambitious growth targets and provide an exceptional supporter experience to the 3,500+ supporters the team manage annually. This is a 1 year fixed term contract.
About You
- You’ll be a strong people manager and competent working with multiple stakeholders.
- You’ll also be an experienced fundraiser, used to working towards ambitious targets.
- You will have a passion for event delivery, project management, marketing and excellent supporter experience.
- You’ll have experience of managing third party event portfolios, and have a good understanding of marketing, stewardship and stakeholder liaison.
About The team
Challenge Events raise significant income and the team is a crucial part of the Mass Participation department, which sits within public fundraising. The Mass Participation department is also responsible for Owned Events & Products and Virtual Events, raising £6m per year overall.
What we can offer you
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
Please refer to the full job description below for more information.
How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application and should refer to the ‘Gosh Charity Pack’ on the careers page of our website before you apply.
Closing Date: Monday 15th July
About The Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.
Our commitment to Equality, Diversity and Inclusion
A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.
As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
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Do you have strong experience in product management within an awarding body or similar professional organisation? Are you used to developing regulated and/or non-regulated training or qualifications and managing a product portfolio across a full product lifecycle?
TPP are recruiting a Product Lead on behalf of our client, an organisation providing membership and solutions to ensure the sustained development of a skilled workforce.
Work setting: Hybrid - Monday and Thursdays in the office.
Salary: £40,000 per annum
Hours: Permanent, full-time (37 hours per week)
Location: Solihull
The Role:
As a Product Lead, you will support the Product Manager in the continuous improvement and management of the portfolio, from design and development through to ongoing monitoring and review.
Main responsibilities:
*Product Development: Design, develop, and review a portfolio of schemes, ensuring they remain valid and relevant.
*Stakeholder Management: Form and maintain strong relationships with key stakeholders, including employers, training providers, and industry groups.
*Project Management: Ensure all product milestones and deadlines are met through proactive project management, including the recruitment and management of third-party Associates.
*System Management: Manage scheme setups and amendments within online systems, including Quartz, XAMS, and Gencarda.
*Quality Assurance: Liaise with the Quality Assurance Team on the setting up of Endorsed Training Programmes.
*Innovation: Recommend and implement innovative training delivery approaches to improve existing schemes and programmes.
Essential requirements:
*Solid experience in product management within an awarding or similar professional body.
*Experience in managing a product portfolio across its lifecycle.
*Strong relationship development skills.
*Excellent verbal and written communication skills.
*Ability to write clear and concise specifications and materials.
*Excellent organisational and time management skills.
*Familiarity with computer-based learning and assessment systems.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
At Winston’s Wish we have been on a journey over the last few years – since Covid-19 we have transitioned to an online delivery, and we’re not going back. We are listening to the voices of the bereaved young people that we are here to support and designing services that are right for them.
We have raised the profile of data in all areas of our organisation and are always looking at ways to achieve ongoing improvements to our ways of working and our outcomes for the children that we are here to serve.
The Database Manager position is an exciting new opportunity to work alongside the Head of Salesforce to develop a solid foundation working with the world’s largest integrated CRM platform, Salesforce. Winston’s Wish is currently leveraging various Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Non-Profit Success Pack. Additionally, we are investing in Marketing Cloud and AI in the upcoming year as part of our strategic shift towards a 'digital first' approach.
We’re looking for someone with an ability to use their initiative to get things done, an enthusiasm for quality improvement with a keen eye for detail and someone with compassion and empathy for those affected by bereavement. Whether you’re already a certified Salesforce Administrator or have lots of experience maintaining Salesforce but are yet to obtain the certification, we’d like to hear from you.
Join us in this dynamic phase of growth and contribute to our mission of providing meaningful support to those navigating the challenges of loss.
Main Responsibilities
What you'll do:
- You’ll be our 'go-to’ person for Salesforce end users;
- Support the day-to-day platform administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards;
- Working on declarative development utilising Flows, custom objects, workflows, validation rules and security configuration;
- Support day-to-day user queries;
- Proactive system maintenance including keeping up with Salesforce releases, features and best practices;
- Data management to improve Salesforce data quality, implementing rules and automation as needed;
- Collaborate with Fundraising, Bereavement Services and Marketing & Communications to gather and analyse business requirements and translate into scalable solutions;
- Provide ongoing user training and create training materials/technical documentation as needed;
- Communication of any platform changes to end users and stakeholders;
- Implement and enforce security best practices to protect sensitive data;
- Ensure compliance with relevant data protection regulations and internal policies;
- Account manage our outsourced Salesforce & IT partner support companies.
All Staff
- Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
- Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
- Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
- Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
- Work to objectives, targets and work plans agreed with your line manager.
- Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
- Take an active part in the Quarterly review process and participate in training agreed with your line manager.
- Recognise and champion the lived experience of children and young people with bereavement within your work.
- Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
Person Specification
If you’re aligned with our values, excited about the opportunity and really good at what you do (even if you don’t tick all the boxes) apply anyway!
- Certified Salesforce Administrator with at least 1 years’ experience or someone with 1 years’ experience of working in Salesforce at an administrator level (but would like to achieve the Salesforce Administrator Certification);
- Confident using DataLoader to manage imports and exports of data;
- Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports;
- Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels;
- A proactive attitude to implementing best practice solutions;
- Demonstrates enthusiasm towards continued personal/professional development;
- Hands-on experience with either Service Cloud, Experience Cloud, Sales Cloud, NPSP and/or FormAssembly, don’t worry if you haven’t got experience of all of them;
- Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels.
Additional information, if you are yet to obtain the Salesforce Administrator Certification
- During the first 6 months, time will be allocated to self-learning/self-development via Salesforce’s Trailhead learning platform and other resources;
- After 6-12 months, Winston’s Wish will support you through the Salesforce Administrator Certification Examination.
Recruitment Timetable
Application deadline: 19th July at 5pm
Telephone conversation to take place: 24th and 25th July
Interview by Zoom to take place: 29th or 31st July
Interview location: Zoom
Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Winston’s Wish is a charity that helps children, teenagers and young adults find their feet when their worlds are turned upside down.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
Working across both Social Mind and Social Sync as a Customer Success Manager you will play a pivotal role in ensuring our non-profit clients succeed in their digital fundraising endeavours.
You will oversee the complete lifecycle of client engagement, from onboarding to support and retention, ensuring they fully leverage our platform's capabilities and agency expertise.
You will act as a strategic advisor, guiding clients through their journey with Social Mind and helping them optimise their campaigns for maximum impact.
Your role will involve proactive communication, strategic planning, and collaboration with internal teams to deliver exceptional client experiences building long term relationships.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.
We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys and we unlock the supporter’s potential with meaningful insights.
Key Responsibilities
- Client Relationship Management:
- Work closely with Growth team to deliver smooth and effective handover milestones to ensure ongoing client confidence.
- Build and nurture strong relationships with key stakeholders at non-profit organisations, understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
- Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback and identify opportunities to increase value and reduce churn across Social Mind and Social Sync.
- Explore different ways in which clients may benefit from new agency services as our offer diversifies in line with market trends and demands.
- Onboarding and Adoption:
- Ensure client satisfaction by keeping internal teams well briefed to successfully deliver agreed client requirements to a high standard and on time.
- Collaborate cross functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
- Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
- Success Planning and Outcomes:
- Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
- Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and agency offering.
- Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Development teams to drive enhancements that meet client needs.
- Identify potential risks and opportunities for upsell, working closely with internal teams to address concerns and explore growth possibilities.
Skills and Knowledge
- Strong knowledge and understanding of non-profit fundraising, particularly social and digital fundraising.
- Experience with managing multi-channel campaigns and understanding campaign lifecycle from planning to post-campaign analysis.
- Excellent communication and presentation skills, capable of managing complex stakeholder interactions and inspiring action through data and case studies.
- Tech-savvy, with a strong interest in learning about our platform and the ability to provide technical guidance to clients.
- Positive, enthusiastic team player with a collaborative approach and a drive for continuous improvement.
- Experience in the non-profit sector is desirable, with a passion for supporting charitable causes and driving meaningful change.
- Experience in a Customer Success or Account Management role is desirable, ideally within the non-profit sector or a B2B SaaS environment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us as the Group Social Value Manager at LHCPG, where you'll play a pivotal role in shaping and delivering our social impact strategy. Working closely with various teams, you'll integrate social value principles into our products and services, fostering innovation and partnerships to drive positive change across Great Britain.
What You'll Be Doing:
- Lead the integration of social value priorities into LHCPG's products and services.
- Establish LHCPG as a leading authority in social value, internally and externally.
- Build and nurture a network for innovation in social value approaches.
- Stay abreast of social value trends, best practices, and regulations.
- Align LHCPG's social value strategy with our mission, vision, and external influences.
- Support clients and suppliers to deliver their social impact priorities.
- Develop and implement social value measuring approaches and standards that enable social value data and information to be collected and recorded, across LHCPG’s operational activities.
- Support the delivery and impact reporting of the Community Benefit Fund.
- Provide guidance and training on social value principles and practices.
- Produce annual social value reports and coordinate impact case studies.
What You Need:
- Ideally, a relevant degree or professional qualification in CSR or social impact.
- Expertise in social value measurement frameworks used in the public sector.
- Understanding of technology's role in driving social innovation.
- Experience in managing complex projects and influencing outcomes with stakeholders.
- Familiarity with ESG frameworks and their application.
- Strong IT literacy, including proficiency in PowerPoint, Word, and Excel.
- Excellent organisational, interpersonal, and communication skills.
- Ability to work with confidential information and meet strict deadlines.
- Positive, supportive attitude with a collaborative and flexible approach.
- Previous experience in a social value role or not-for-profit organisation is desirable.
What You Get:
- Basic salary on POC starting at £62,886
- A non-contractual and discretionary annual bonus scheme is in place based on the achievement of personal and company targets.
- Local Government Pension Scheme (Defined Benefit).
- 34 days holiday plus bank holidays.
- 36-hour week.
- Personal training and development plan.
- Cycle to work scheme.
- Employee Discounts.
If you're passionate about driving positive social change and have the skills and experience we're looking for, apply quickly to join our team at LHCPG. We look forward to hearing from you!
Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified.
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
University of Oxford Development and Alumni Engagement
CRM Learning and Engagement Manager
(known internally as DARS Senior User Engagement Officer)
Location: Oxford – hybrid working may be an option
Salary: Grade 7: £36,024 - £44,263 per annum with possible extension to £48,350.
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support.
About the Role
As a member of the User Engagement team, your role will be integral to supporting and enhancing the University's CRM system for development and alumni engagement. Key responsibilities include:
- User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
- Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
- Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.
To Be Successful You’ll Need:
- Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations.
- Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement.
- Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
- Interpersonal Skills: Excellent interpersonal and customer service skills.
- Technical Proficiency:
- Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
- Proficient in learning management systems (LMS) and various e-learning platforms.
- Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edge, Microsoft Dynamics, Salesforce
- Project Management: Skills in managing projects, providing project support, and ensuring timely delivery of objectives.
- Training and Development: Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.
What We Offer:
Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:
- Flexible hybrid working
- An excellent contributory pension scheme
- days annual leave
- Membership to CASE
- Training and Development opportunities
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Membership to a variety of social and sports clubs
- Discounted bus travel and Season Ticket travel loans
Application process:
- Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal for Vacancy ID: 173358.
- Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
Only applications received before 12.00 noon on 4 July 2024 can be considered.
Interviews are currently scheduled to take on 19 July 2024, in person in Oxford.
Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.
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