Product Jobs

Position: Digital Services Product Manager
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342* per annum plus excellent benefits 
Salary Band and Job Family: Band 3, Profession / Technical

*You will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We’re looking for a passionate and dedicated product manager to lead the strategic development of our digital services products. 

Our digital services provide support and information to thousands of people living with multiple sclerosis (MS). You’ll be joining us at an exciting stage of our digital programme as we transform the way we engage with people affected by MS. 

You’ll play a pivotal role in driving evolution and improvement. This will include working with our existing products including our forum, webchat, symptom management tools and logged-in area of our website.

But you’ll also be leading efforts to conceptualise, design, build and implement new digital products that cater to the ever-evolving needs of our community.

We’re looking for the successful candidate to have proven experience in areas such as:

• Using a clearly defined digital project management methodology.

• Developing and executing product strategies and roadmaps.

• Overseeing the product development lifecycle. 

• Maintaining the highest quality, compliance and accessibility standards. 

• Collaborative working with cross-organisational stakeholders 

You’ll have meticulous planning skills, be results and delivery focussed and bring a creative energy that nurtures innovation in those around you. 

This is a fantastic opportunity to be part of a supportive and vibrant team who are dedicated to making a difference for people with MS.

Closing date for applications: 9:00 on Monday 9 December 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Do you thrive in the digital space and enjoy creating outstanding online experiences?

We're looking for a Digital Products Officer to join our team on a 9-month Fixed Term Contract. You will be managing and improving digital products that support people living with and affected by MND. Based in Northampton with hybrid working options, this role supports a range of digital channels and products.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

You'll help shape our digital presence through:

• Supporting the hosting, management, and compliance of our digital products and services, including websites, microsites, online shop and forum.
• Conducting website content audits and reviews to ensure quality and consistency across all digital platforms.
• Collaborating with digital agencies to optimise website content and ensure best SEO practices.
• Managing the information architecture, structure and organisation of website and microsites content for clarity and usability.
• Improving user experiences through data analysis and usability testing.
• Delivering technical and SEO training for internal content editors, including creating training materials and hosting workshops.
• Ensuring our digital platforms meet accessibility standards and inclusive design principles.
• Providing technical support for digital products in collaboration with external agencies.
• Managing tools like Google Analytics (GA) and Google Tag Manager (GTM) across digital platforms.
• Supporting the development and optimisation of new and existing digital products, working with internal and external stakeholders.

About You:

You're someone who combines technical expertise with a strong focus on user needs and accessibility.

• Experienced with content management systems (CMS) like Drupal, WordPress, or similar.
• Skilled in SEO optimisation and understanding digital best practices.
• Knowledgeable about digital accessibility tools and standards.
• Familiar with user-centred design and testing approaches.
• Possess excellent attention to detail and proofreading skills, ensuring content is accurate and accessible.
• Organised, with strong time management and project management skills.
• Experienced in training and supporting others with digital tools.
• An effective communicator who enjoys working collaboratively with diverse teams and stakeholders.

This is a fantastic opportunity to join a team passionate about delivering exceptional digital experiences. If you're ready to bring your skills to a meaningful role, we'd love to hear from you!

The full job description is available in the candidate pack.

Salary: £31,000 per annum

Hours: 37 per week

Location: Northampton office

Contract: 9-month Fixed Term Contract

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

Interviews are currently scheduled for Tuesday 17 and Wednesday 18 December

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Professional experience using a content management system (CMS) such as Drupal, WordPress or similar.

• Experience of optimising website content with consideration of SEO and digital best practice.

• Knowledge of digital accessibility tools and principles.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

About the role

At Student Minds, digital is at the heart of what we do. From launching the Student Minds Hub to integrating a new CRM system, we’re on an exciting digital evolution journey. As our Digital Product Manager, you’ll lead the charge in ensuring our digital ecosystem supports our ambitious 10-year strategy and operational goals. You’ll have the opportunity to work on transformative projects like consolidating our websites with Northern Bear Agency and optimising the use of our CRM across the organisation.

This role offers variety, challenge, and the chance to make a tangible impact on student mental health. You’ll work collaboratively across teams, manage digital products end-to-end, and champion user-centred, data-driven solutions.

What You’ll Do:

• Deliver innovative digital solutions aligned with our digital roadmap.
• Oversee projects, including website consolidation, CRM onboarding, and digital content migration.
• Manage and maintain our digital platforms (Hub, CRM, and website) to ensure functionality and efficiency.
• Champion accessibility, ensuring our digital tools are inclusive and user-friendly.
• Use data and analytics to refine user experiences and drive decision-making.
• Lead external partnerships with agencies and contractors.
• Support and mentor the Content Manager.
• Contribute to strategic discussions, operational planning, and embedding cutting-edge tools like AI.

What We’re Looking For:

• Proven experience in digital product management, with a track record of delivering successful digital projects.
• Strong knowledge of CRM systems, website management, and content migration.
• Expertise in analytics platforms (Google Analytics, HotJar) and user testing.
• A commitment to accessibility, diversity, and inclusion in digital development.
• Excellent communication, leadership, and project management skills.
• Passion for mental health and making a positive societal impact.

How to Apply
If you’re ready to lead our digital evolution and make a meaningful impact, we’d love to hear from you!

1. Download the recruitment pack where you’ll find more information about the role including responsibilities and person specifications. 
2. Download and complete our application form -instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all. 
3. Upload your completed application form. 
4. Complete the Equality Monitoring Form.

Application deadline: 8th December
Interviews:  18th December

Circa £53,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Online Platforms Product Owner.

The Online Platforms Product Owner leads the development of UNICEF UK’s online platforms portfolio ensuing that it aligns to the digital strategy and keeps pace with business requirements. The role does this by establishing strong and effective relationships with business stakeholders. A strong commitment to the organisation's values and inclusive practices is essential.

The ideal candidate should have substantial experience of managing the online platforms product roadmap for a similar high-profile organisation. They should be able to partner effectively with business stakeholders to deliver to business requirements as well as with agencies.

Act now and visit the website via the apply button to apply online.

Closing date: 23.59pm, 16 December 2024.

Interview date: Wednesday 8 January 2025.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London (change to Scotland address if appropriate) and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Are you an an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

As part of our central digital function within our Campaigns, Policy and Communications department, you’ll be at the centre of a multidisciplinary product team, working with user-centred designers and developers. Together, you’ll manage products in line with our strategic goals, developing Shelter’s ability use data and insight to monitor and improve digital performance against both user and organisational needs.

About the role

For the first year of your career with Shelter, you’ll be leading a critical project to review and improve our online donation journeys, platforms and systems. This project supports Shelter’s aim to provide a seamless, efficient and accessible donation experience, thereby maximising revenue and ensuring sustainability in a competitive fundraising landscape. You will work closely with stakeholders from both our income generation and technology & data departments on business process optimisation and technology upgrades to help deliver Shelter’s mission and vision.

To succeed in this important role, you’ll need extensive experience of delivery with cross-functional teams and collaborating with experts. You’ll understand how to successfully bring together different technical specialists and business stakeholders and enable them to work together towards a common aim. You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking, and user insight can be translated into full-stack solutions.

We’re looking for someone who is a passionate champion of agile product design, but who is used to being flexible within a range of business settings and constraints. As an excellent communicator, you’ll have the ability to advocate for a particular approach while building constructive relationships. You’ll need to be able to balance dependencies and priorities to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you’ll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim.

You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions.

An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we’ll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We're looking for a Product Marketing Lead to cover for a period of maternity leave (anticipated to be for twelve months) and manage and effectively prioritise the work of Product Marketing Managers (and their teams) across squads to drive growth and engagement of all Oak products.

You would be part of an innovative organisation working to support teachers and improve pupils’ access to quality education.

WE RESERVE THE RIGHT TO CLOSE THE ROLE EARLY

Role responsibilities

• Manage and effectively prioritise the work of Product Marketing Managers (and their teams) across squads to drive growth and engagement of all Oak products
• Work closely with the Senior Digital Marketing Planner, data and research colleagues to identify and prioritise marketing and in-product initiatives and develop central messaging and positioning for priority segments
• Lead and oversee the planning, delivery and evaluation of product marketing campaigns to support the delivery of OKRs.
• Maintain specialist expertise in product marketing and be an authority across Oak (and more widely across the sector if required)

Knowledge, skills and experience

• 5+ years experience in product marketing management.
• Proven success in collecting, analysing and using qualitative and quantitative data to inform continuous improvement.
• Extensive knowledge of supporting a product’s users and driving growth.
• Experience of recruiting, developing and managing a high performing team

We’re actively looking for candidates from diverse backgrounds to work with us to shape Oak’s future. Apply for this role through Applied, a hiring platform we use that’s designed to remove bias from the recruitment process and create a fair experience for everyone.

We offer flexible working where you can base yourself at home or in a co-working office of your choice; whichever works best for you. We work a 36-hour a week and most colleagues finish early on a Friday or take every other Friday back to ensure they keep a healthy work-life balance. We believe in continually getting better as an organisation and as individuals and so there are plenty of opportunities for growth and a generous Learning and Development policy. Our team is supported with generous maternity, paternity and adoption leave so that their families get a fantastic start.

Fundraising Products Executive

Cancer Charity

£14.01 - £15.38 PAYE, plus holiday pay per hour

Temporary, 3 months

Hybrid, 2 days per week in office

Full time, 35 hours per week, flexible

Interviews, 4^th December

Starting, w/c 9^th December

Charity People are excited to be recruiting for a top cancer related charity to find them a new Fundraising Products Executive. The role is to support the delivery of a range of fundraising products, including virtual events, to achieve net income targets, and providing excellent supporter care and stewardship, to drive engagement and retention of supporters.

The successful postholder will support the Fundraising Products Manager with the planning, delivery and development of products and virtual events, and work with wider teams such as digital, events and marketing teams to monitor and report on overall performance of investments and develop effective marketing engagement pieces. You will implement and deliver communication plans and content across variety of channels (email, SMS, social media channels, FAQ documents, website).

There are a few virtual events coming up early next year which they would like the successful person to assist with to help facilitate and put processes and plans in place. Tasks will include managing the sign-up process to the events, managing website forms. Supporter care, checking stock, developing templates and processes.

You will be experienced in fundraising (supporter care, products, community, or events fundraising) and a confident communicator, particularly skilled in writing, as there is a fair amount of work that requires strong writing skills, in terms of drafting templates and managing supporter stories. The role would suit someone who has been working in a fundraising role for a while who is looking to develop their careers in fundraising to a more senior level. You will be forward thinking, able to connect the dots and be proactive in cross team working and seeing the big picture for the upcoming events.

Please apply without delay if this role suits your experience and skill set.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Job Title:Technical Lead

Reporting To: Director of IT and Data Security 

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, 12 Month Fixed Term Contract 

Salary: Up To £65,000

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Closing date: 13th December 2024

Job Purpose

Create and operate MHI’s technical capability to create and manage products and services. Do so whilst balancing the needs of product, engineering, security and compliance.

Main Responsibilities

Primary

• Develop a set of appropriate methodologies and standard patterns for delivering new products and services. Ability to create quick mock-ups and prototypes.
• Employ aspects of product management, solutions architecture, technical design and testing practices. 
• Consider products and services with respect to their lifespan, expected change frequency, support and maintenance requirements.
• Know how to deliver value quickly without compromising security and data protection concerns. 
• Expert knowledge of a range of technologies and languages, with the ability to be hands on and lead a small team of engineers. 
• Ability to consider and select the most appropriate technologies by considering trade-offs, implications, constraints and the needs of the organisation.

Leadership and people

• Inspire technical members of staff, help them grow and follow best practices consistently.
• Manage the concerns of interested parties (internal and external).

• Align all activities to MHI objectives and short term priorities, develop work plans to ensure resource allocation to meet needs.
• Lead on solutions and drive initiatives, ensuring the team delivers on projects

Ways of working and team culture

• Work with the Director to embed the delivery methodologies across the team and organisation.
• Encourage better ways of working to aid ‘shift left’, compliance, automated change and release Where necessary, work to change the mindset and get team buy-in
• Challenge the status quo and manual processes, identifying initiatives to remove bottlenecks
• Ensure best practice followed for implementation, test and verification, change and release
• Apply a culture of continuous improvement based on cost and benefit

Service delivery

• Take on ownership of projects as required
• Define KPIs and metrics to improve observability and drive improvements

• Create a system that keeps the Director informed of progress and issues.
• Ensure service excellence across all MHI staff and data services
• Define project deliverables (definition of done, acceptance criteria) and overseeing delivery. 
• Manage internal and external stakeholders, and represent the Technology Team in partner/supplier meetings.
• Contribute to the selection and due diligence of supplier contracts

Security and data governance

• Ensure development and run best practices are followed and aligned with our ISMS.
• Where required, contribute to cyber registers, documentation and audits (may include ownership and key deliverables strongly tied to IT domain).
• Contribute to data custodian responsibilities 

Person Specification

Essential 

• Knowledge of coding concepts and structures. 
• Experience in one or more of the following: 
  • Core cloud concepts, architectures and best practices (AWS preferred).
  • Ability to act as a data custodian for high-value data, awareness of security and compliance obligations, control options
  • Terraform and/or Cloudformation
  • Github, github actions
  • Docker, Kubernetes
  • Amplify
  • React, node.js, next.js
  • Python, exposure to other languages beneficial (e.g. Java/Kotlin)
  • DynamoDB, mongoDB, RDS
  • Working knowledge of systems lifecycle and the ability to work with key stakeholders
  • Knowledge of single sign on, federated identity and related protocols
  • OKTA
  • Monitoring and troubleshooting
  • Knowledge of high availability architectures
  • CRMs (we use Salesforce)
  • Google Workspace
  • Atlassian (JIRA, Confluence)
  • Mac/iOS and Chrome OS/Chrome Enterprise
  • Understanding of encryption technologies, symmetric/asymmetric, TLS
  • Understanding of RESTful APIs and LTI
• Project management and/or service creation experienced
• Excellent documentation skills
• Experience of supporting critical IT systems
• Excellent communicator both written and verbal
• High problem solving ability, ability to work independently and with ambiguity
• Discipline to stick to development and security best practices and hold ground, whilst remaining pragmatic
• Must have a drive for continuous learning, be committed to learning new skills and/or passing certifications. Must keep up with industry trends and technologies
• Comfortable performing a wide range of activities, including stretching to new skill/experience areas.
• Ability to manage own time, confirm priorities and expectations
• Independent worker, but knows when to ask questions, but comfortable working with the wider IT and Security Team whole organisation
• Creative thinker, but understands the importance of seeing a piece of work through to the end and on time.
• Decisive, proactive, knows when to check the boundaries. 

Desireable

• Good University Degree (thinking skills valued over subject)
• Exposure to ITIL (ITIL Foundation or higher preferred)
• Knowledge of ISO 27001 controls and CyberEssentials + 

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

House of Prayer Impact Lead

To ensure delivery of all operational requirements of the House of Prayer activities at Waverley Abbey, to see the house full of believers welcomed and re-ignited for the kingdom.

To ensure that Encounter with God is central to the heartbeat of the staff, student and guest experience.

Prioritise our mission to the Millennial generation and Gen Z driving significant increase in numbers of guests from this target market.

Work closely with the Waverley Abbey House of Prayer Community Leader who has full responsibility for: 
 
Regular Rhythms of prayer, 121 Spiritual direction, the larger HOP Community, outfacing to 24-7 Prayer and core writing for EDWJ

And Spiritual Oversight of: 

The residential Community and HOP team, retreats content, spiritual input and delivery, internship and worship. 

This role holds a Genuine Occupational Requirement under Schedule 9 of the Equality Act 2010 to be a practising Christian who assents to Waverley Abbey’s Statement of Faith. 

Key Responsibilities

• Deliver Encounter at the heart of the whole Waverley Abbey organisation 
• New Generation vision delivery into action 
• Excellent Prayer Spaces across the site and digitally 
• A world class, oversubscribed Retreats calendar 
• Internship oversight and Lectio Live management 
• For further detail on key responsibilities and person spec, please see the attached Job Description. 

If you’d like to apply, please provide your CV, and a cover letter that directly addresses the requirements of the job description, including why you are interested in the role.

Applications will close on 1st December 2024; we reserve the right to close applications early.

Please note, an appointment will be subject to:

• Evidence of Right to Work in the UK 
• Satisfactory references 
• Meeting the Occupational Requirement criteria 
• Satisfactory completion of a probationary period 

REF-217 969 

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians. Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question. You can find more information on our website, particularly on our Campaigns, and Media Release webpages.

ABOUT THE ROLE

We are looking for a Project Assistant to support INQUEST’s National Lottery Heritage Fund project, Unlocking the INQUEST archive: memorialising death and resistance. This project encourages engagement with the INQUEST archive and memorialises state-related death and resistance through creative outputs including: 12-month consultation, artist’s residency, banner making, small scale events, archival research, film screenings and a podcast series.

Organised, motivated by logistics, system-orientated, able to react efficiently to pressure, change and multitasking, the ideal candidate will possess outstanding communications skills necessary to liaising with a varied audience, including bereaved families and other key project stakeholders. They will be experienced in handling telephone calls, email correspondence, administration systems, and key IT software packages. Working closely with the project manager and project staff, they will support all components of our heritage project, including organising events and travel, liaising with key stakeholders, project social media and general administration. The candidate must be committed to the values of INQUEST and to anti-racism and anti-discrimination.

Ivy Rock Partners is proud to be working with CILEX in recruiting a new Chief Financial Officer, which will suit any candidates looking for a predominantly remote/working from home model. ( also option of 4 days per week)

CILEX is the professional institute for specialist criminal, civil and family lawyers and for paralegals. With over 17,500 members we are the second largest professional body in England & Wales as well as being in many dimensions the most diverse of the legal professions.

CILEX earns its income from a combination of membership fees, qualification-based education, examination fees and income from training and other products and services to employers of legal professionals and higher and further education partners. In addition to its annual revenues of c.£11m the institute holds assets of c. £10m of which c. £7m is managed by Barclays Wealth. The finance directorate combines the finance, compliance, IT and HR functions.

Since 2018 CILEX has been following a radical strategic plan that aimed to transform the standing of the profession to cement its equivalence to solicitors that was granted in changes made in legal services legislation from 2007 – 2014 by:

• Working with government and regulators to remove the final legislative and regulatory barriers to genuine equivalence.

• Developing a new qualification and apprenticeship standards that deliver a product better aligned to market requirements.

• Expand the membership proposition.

• Grow the institute through a programme of acquisition and product development

• Changing the delegated regulatory arrangements that govern the profession

• Transform the operating model and supporting technology that delivers our products and services

As we near the end of this transformation programme we have been making significant changes to the leadership and organisation of the institute to both improve accountability and ownership of performance and to build a culture that empowers leaders to deliver against a clear set of strategic goals agreed by the Board.

We now look to appoint a Chief Financial Officer who will report to the Chief Executive with a very specific brief aimed at ensuring we can maximise the return from the very significant investments we have made in product and technology and the recent acquisition of the Institute of Paralegals.

Key Accountabilities:

• Enhancing the capability of the finance function to operate independently of direct supervision in the day-to-day execution of core activities, processes and reporting

• Ensuring that the supporting technology is fit for purpose and enables the minimum amount of ‘double handling’ or reprocessing in core finance processes

• Taking ownership of working capital and developing a programme of debt re[1]payment that strengthens our balance sheet and enables further investment in product and technology

• Ensuring that the IT department and the core systems it supports are fit for purpose and exploited to the maximum to deliver lowest cost technology support for products and services

• Maximising the return from our cash assets over the long-term

• Ensuring a successful annual audit and the preparation of the Annual Report & Accounts

• Ownership of the risk appetite, risk management process and internal audit

• Ownership of the annual plan and budget process and the reporting of performance to the executive and the Board.

Direct Reports:

• Head of Finance

• Head of IT

• Head of Compliance

• Head of HR

The CFO is a senior member of the Executive Team and attends Board and the finance and audit and risk committee. They have a dotted line reporting relationship with the Chairs of both these committees.

Personal Capabilities:

Essential:

• A strong commercial understanding and experience of being a finance leader in a commercial environment.

• Fully qualified status (ACCA, CIMA or equivalent)

• An appreciation of operating and reporting systems and how to exploit their full potential

• Collegiate, approachable and willing to get involved in order to get things done

• An effective team coach and leader, able to set standards and help teams embrace and achieve them

• Able to work with a remote team that gets together occasionally.

Desirable:

• Experience in professional services

• Experience integrating financial system

Application Timetable:

• Application Deadline: Tuesday 3rd December 2024
• Shortlisting: Friday 6th December 2024
• First Stage Interviews: Monday 9th and Tuesday 10th December 2024
• Final Stage Interviews: 16th and 17th December 2024

​For more information about the role, please contact Phil Southern at Ivy Rock Partners for a confidential conversation.

Diverse disciplines. Varied challenges. One unique opportunity.

Fundraising Performance Analyst

£35,000 - £40,000 plus

Reports to: Senior Performance Manager

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week or part time 28 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 08 December 2024 23:55

Recruitment process: Competency based interview via Teams + Task

At Cancer Research UK, we exist to beat cancer.

We are looking for a Fundraising Performance Analyst to support on the reporting and analysis for some of Cancer Research UK's most high-profile fundraising products. You will work closely with the Senior Performance Manager to analyse data, develop reports, and help form insight which will be key in shaping the future of activities such as our Facebook social challenges, DIY fundraising events and Stand Up to Cancer, raising ~£40m annually.

This role is not a traditional Performance Analyst role, as it sits within a Product Team. We are looking for someone who has strong data and Excel technical skills but wants to use them to improve the performance of products which are so vital to raising funds for our life saving research.

You will be a strong communicator who enjoys building relationships with a variety of stakeholders and has demonstrated strong business acumen in whatever sector you have experience in. You do not need previous fundraising or marketing experience, and this role would suit someone from an insight or quantitative market research background who is looking for a new role which makes a difference.

What will I be doing?

• Maintain and develop reports, dashboards and visualisations to track key fundraising metrics to monitor in campaign performance and longer-term trends, developing data-led recommendations for product optimisation

• Analyse campaign performance data to understand supporter behaviours and income trends and model campaign projections

• Be an active member of the product workstream meetings - updating on the performance of fundraising campaigns and using this to provide evidence-based recommendations to functional delivery teams.

• Support Product colleagues in making key decisions and develop longer-term product strategy by sharing insights gathered from stakeholders, market insights and in-flight testing

• Ensure that reports and insights are communicated to stakeholders in a way that drives impact and influence.

• Hold a thorough understanding of the relevant databases for each product area and oversee dashboard reporting, working closely with the Insight and Analysis team to facilitate accurate product performance

What are you looking for?

• Advanced knowledge of Excel (formulas, pivot tables etc.)

• Excellent attention to detail with an analytical approach to problem-solving and a broad range of complex challenges

• Proactive and uses own initiative to solve problems/complete tasks

• Good written and verbal communication skills

• Ability to plan effectively, manage multiple activities, deliver to deadlines, and manage and communicate to relevant stakeholders

• Confident and comfortable communicating with a wide range of people at all levels in the organisation

• Experience of using Power BI would be beneficial but isn't essential

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.

We are seeking a dynamic Supporter Retention Manager to take MAP’s retention programme to new heights and contribute significantly to sustainable income growth. In this pivotal role, you will develop and implement retention strategies and plans with a focus on regular giving and supporter journeys that deepen loyalty and grow life-time-value. You’ll lead multi-channel campaigns and innovate supporter journeys, ensuring MAP’s loyal supporters stay engaged and inspired. You’ll champion excellence in all aspects of campaign planning and execution, introducing  new products and propositions that align with MAP’s Individual Giving and Fundraising strategies. You’ll develop and manage annual budgets, including setting income and expenditure targets and providing regular forecasts and risk assessments. Beyond the role’s core responsibilities, You’ll have opportunities for professional growth and access to training and development to further enhance your direct marketing skills. 

About You

we’re looking for a motivated and pro-active individual with a strong background in fundraising or marketing. You’ll have a proven track record of planning and executing campaigns that build long-term supporter loyalty and grow sustainable income. Your ability to manage external partners and analyse campaign performance will be key in optimising results. Strong project management, leadership and communication skills, coupled with your pro-active and collaborative mindset, will set you up for success in this role. If you’re a results-orientated individual who takes a a supporter-centric approach and thrives on leading innovative campaigns, we’d love to hear from you. This is your opportunity to make a tangible difference for MAP supporters and contribute meaningfully to MAP’s vital mission.

 Duties and key responsibilities

Leadership and Strategy 

• Build and inspire a high-performing, results-oriented team focused on delivering sustainable income to maintain and build on recent growth.  

• Hire, performance manage, support and develop the Individual Giving Fundraising Officer.  

• Lead the development and delivery of Individual Giving strategies, leading on MAP’s Individual Giving retention strategy with a focus on loyalty, regular giving and lifetime value.   

• Work across and develop MAP’s retention products and journeys, including developing loyalty and regular giving appeals.

Planning and Management of Campaigns

• Collaborate with the Head of team and peers to develop team plans aligned with the Fundraising strategy.  

• Ensure the team create and optimize insight-driven, supporter-led campaigns, working with the Marketing Manager and Insights lead.

• Ensure processes and systems are in place to track and meet KPIs, including the development of robust testing plans to optimize campaigns based on insights.  

• Manage and motivate a range of agency partners and suppliers.  

• Ensure compliance with relevant fundraising legislation and stay updated on changes in relevant thinking and laws. 

Innovation 

• Lead the investigation, testing, and implementation of product innovations using agile methods to test and learn with efficiency. 

• Develop bespoke, audience-led supporter journeys, including ongoing journeys for UK and international supporters.   

• Proactively stay ahead of emerging trends, and thrive working in a fast-paced, agile manner, acting on learnings to optimize activity. 

Budget Management 

• Create annual budgets for the Individual Giving programme, setting income and expenditure targets, with support from the Head of team.  

• Manage the retention budget, including the regular giving budget, and report on management accounts, reforecast, and assess risk levels.  

PERSON SPECIFICATION

Education/training

• Relevant direct marketing/fundraising qualification and/or equivalent experience. 

Knowledge / Experience

• Relevant experience in fundraising and/or marketing, with experience of direct marketing and developing supporter/customer journeys and campaigns to build long-term loyalty, engagement and income growth. 

• Experience managing a regular giving or loyalty programme. 

• Confident with end-to-end project management, including managing multiple projects and priorities at once.   

• Experience leading multi-channel, data-led campaigns, including loyalty and cross/upsell/reactivation activity - with evidence of engagement and income growth across channels including mail, email, SMS and TM.

• Strong track record in developing direct marketing strategies.    

• Experience in strategic planning, project management, budgeting and forecasting.   

• Experience managing external stakeholders and agency partners – including creative/DM, print, SMS/TM and fulfilment agencies.    

• Experience in analysing and presenting data for informed decision-making, as well as leading others to develop testing plans and optimise campaigns. 

Skills

• Able to confidently analyse results, digest complex data, and extract insights to inform strategies and campaigns. This includes regular giving and audience analysis.

• Expertise in digital and written communication, with a supporter-centric approach.  

• Able to balance short and long-term priorities and manage opportunities and risks.  

• Effective management and leadership skills, with experience of line management.  

• Highly proactive - excellent at networking, communicating, and influencing.  

Personal attributes and other requirements

• Commitment to maintain high standards to promote trust and confidence in MAP’s fundraising initiatives.  

• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding. 

• Commitment to anti-discriminatory practice and equal opportunities.

• An ability to apply awareness of diversity issues to all areas of work

• Commitment to the aims, values and ethos of MAP.

• Ability and willingness to work weekends/evenings in emergencies, and to travel overseas where necessary.

• Support and promote diversity and equality of opportunity in the workplace

• Work collaboratively with others in all aspects of our work

• Abide by organisational policies, codes of conduct and practices

• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and MAP data.

Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification. 

This is an exciting time for Parkinson’s UK. We want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

The Parkinson’s UK Tech Guide connects people with Parkinson’s to devices and apps that could improve their quality of life, with the information and tools for people to choose the right solutions for them. 

As part of a small team and reporting to the Catalogue and Community Lead, you will support them in creating clear and comprehensive product reviews. You will also moderate contributions from our community of users and help create and maintain effective relationships inside and outside the charity. This means working with people inside Parkinson’s UK and from our community, as well as with the companies who make and sell the tech in our catalogue.

What you’ll do:

• Help the Catalogue and Community Lead to manage the catalogue of devices and apps, including compiling and editing listing pages.
• Help manage relationships with end users of the Tech Guide – people with Parkinson’s, their family and carers, and healthcare professionals – ensuring all stakeholders have the best possible experience.
• Provide user support, manage user-generated content, and enforce our code of conduct.
• Gain a deep understanding of the Parkinson’s community and of the organisations who supply and use tech to help them.
• Contribute your ideas and feedback to the development and growth of the Tech Guide itself.

What you’ll bring:

• Great organisational skills, able to make sure everything stays on track and is recorded and reported as needed.
• Excellent communication, negotiating and influencing skills, able to work effectively with people from a wide range of backgrounds.
• Ability to work independently as part of a close-knit team.
• Commitment to working with our user communities to co-create the right solutions for them.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home four days a week. You’ll be required to cover your own travel expenses to our central-London office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.