Political Jobs
The Model of Care and Quality Improvement Officer role is all about making sure that the care and support models developed and implemented by the National Gambling Support Network (NGSN) are effective, efficient and of high quality. The post holder will support the work around the current and ongoing development of the model of care to make sure that the NGSN is delivering against best practice and evidence-based interventions, supporting quality improvement.
You'll be working with the Quality and Performance Manager and providers to:
- Develop and implement an NGSN model of care.
- Monitor quality and performance standards as part of the commissioning process.
- Support the tracking of the evaluation and delivery of related project milestones.
- Work with colleagues so that findings of good practice and/or lessons learnt are built into future service planning, delivery, and improvement.
- Work with colleagues to build capacity, quality and continuously improve performance standards within GambleAware and commissioned services.
- Provide quality and performance information of the peer review process, contributing to interim evaluation reports and outputs where appropriate.
We're looking for someone with good knowledge of healthcare delivery models, and experience in applying quality improvement methodologies to drive measurable improvements in healthcare outcomes. You'll need a track record of successfully supporting the development of quality improvement projects from conception to implementation. And you'll be a great communicator and know how to work with and engage people.
We're asking for a lot, and in return we're offering a range of benefits that support employee wellbeing and that make GambleAware a great place to work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Policy Officer
Harrogate, North Yorkshire
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Policy Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Policy Officer you will use the latest evidence and insight to drive the creation of policies and position statements and related key messages. The subject of these will be informed by the charity’s strategy as well as our priority setting processes but will largely be focused around:
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Prevention - Reducing smoking rates particularly focusing on people who are already interacting with the health system, as well as other messaging around reducing risk of cancer.
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Diagnosis - Improving the early diagnosis of cancer through promoting existing and new pathways for cancer diagnosis.
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Treatment - Improving treatments available to patients across Yorkshire and improving access to clinical trials.
Specifically, you will:
Policy development
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Work with the Policy and Public Affairs Manager to research and produce high quality, evidence-based cancer-related policies and position statements.
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Work with relevant internal teams to create key messages for a range of internal and external stakeholders, ensuring these are in line with the latest evidence.
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Ensure existing policies and position statements are kept up to date, taking ownership for these updates when new evidence is published.
Influencing
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Develop written policy materials and reports to aid influencing, considering priorities identified by PPI groups, the NHS, and coupled with insights from the latest data.
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Support the charity’s response to regional and national consultations relevant to cancer in Yorkshire, ensuring responses are clear, succinct and evidence-based.
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Represent the charity at external events and meetings, developing contacts, building relationships and increasing the charity’s profile.
External communications
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Work in collaboration with the Brand and Relationships team to support the delivery of public-facing brand and PR campaigns and messaging to ensure key policy messages are accurate and well-integrated.
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Support idea generation, development and delivery of future public health campaigns where the focus could be on topics like screening, stopping smoking or cancer symptom awareness.
About You
To be considered for this role, you will need:
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To have a degree in a relevant subject area, for example politics and government affairs, public policy etc.
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To have experience of researching and writing evidence-based policies, including by conducting literature reviews.
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To have experience of writing associated policy documentation such as briefings, letters, blogs and campaign materials.
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To have experience of working with others to integrate key messages into external communications, such as blogs, press releases or campaigns.
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To have a good understanding of a good understanding of local, regional, and national government, the current health policy landscape as well as knowledge of UK parliamentary processes.
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To have excellent verbal, written communication and presentation skills.
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To be a strategic thinker with strong analytical, judgement and decision-making skills.
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To be able to sift out the essential elements from a mass of complex information, integrate and synthesise ideas, and present information to others in an accessible way.
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To have excellent organisational and time management skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People before 14 July 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
About you
You’re passionate about music and want to play a key role in shaping and changing the future of the music industries. You're someone who thrives in community-led environments and enjoys collaborating with and supporting young people.
You’re someone who loves building new relationships and comfortable engaging and growing creative communities.
You’ll have an ear for music and a strong understanding as to what engages young people in and out of music. You’ll have an entrepreneurial spirit that will develop our NextGen Programme through a new stage of growth. Behind the scenes, you’re organised, collaborative, efficient, self-motivated and can work well in a small team that has to punch above its weight.
You may have experience already working in music, working with artists' events, campaigns, or in community management. You may have worked on or with youth-led organisations or platforms engaging directly with young creatives.
About the role
The NextGen Community Producer will play an integral role at Youth Music shaping and developing our support for young adults, particularly helping them to close the gap between learning and earning in music.
You’ll join us at an exciting time as we look to scale up and enhance our community engagement efforts. Building on the foundations established in phase 1 between 2021-2024, your focus will be on increasing participation, and fostering a more cohesive and active community. Your innovative strategies and passion for supporting young creatives will be key to driving deeper connections among members, and creating a compelling offer for the community.
Day-to-day you’ll be programming national events, workshops and networking opportunities; brokering progression opportunities though Youth Music’s industry partners, and recruiting to paid freelance creative roles. The job will involve managing a variety of relationships with young people, playing a central role in developing and leading the NextGen community strategy, and supporting the development of a new brand and user journey for NextGen community members.
Key responsibilities
Programme Development
- Act as the day-to-day lead and point of contact for the Youth Music NextGen Community, representing their voice internally and externally.
- Devise and implement a clear strategy for the continued growth and development of the NextGen Community, with support from the Engagement team.
- Deliver impactful programmes of activities and support that will progress young people into creative careers, broaden their networks, increase their confidence and create access to new opportunities.
- Develop and grow the NextGen Community brand and visual identity, ensuring a clear offer and user journey for those taking part in Youth Music funded projects, and other potential new members.
- Increase the role the community plays in designing and delivering the NextGen programme, aligning with Youth Music’s wider aims and values around youth voice.
- Increase interaction between NextGen Community members.
Events
- Work with the events team to develop, grow and manage our programme of regular NextGen Community events across the country to bring the community together and showcase their talent.
- Develop and manage our programme of events in London in partnership with Young Guns Network (YGN), taking place in the offices of our music industry partners.
- Grow attendance at all NextGen events, working with our Comms and Marketing team to increase awareness and build the profile of the event series.
- Programme and manage all events within set budgets.
Partnerships
- Build and leverage relationships with partners and networks to enhance the offer for the NextGen Community (such as events, performance opportunities, workshops, studio time, content creation, and exclusive offers etc).
- Manage relationships with key corporate partners (such as Levi’s) to support delivery of the NextGen Community activities.
- Build and maintain a pipeline of potential partners to approach, and support wider fundraising efforts within the team.
Recruitment
- Lead on NextGen recruitment for NextGen Community Events and the Youth Music Awards, with support from the Engagement Coordinator. e.g. Create briefs for NextGen roles and be their main point of contact.
- Support recruitment for any other Youth Music or partner opportunities created for the NextGen Community. (e.g. gigs, festivals, activations, focus groups, etc).
- Develop the NextGen talent pool, finding new ways to promote and manage this.
- Create and source relevant national music-related opportunities for Youth Music’s ‘opportunities board’.
NextGen Fund
- Support the marketing and promotion of the NextGen Fund.
- Contribute and support NextGen Fund decision panels.
- Work with our Comms team to ensure that content created through the NextGen Fund is showcased on Youth Music’s social and digital channels. E.g. Sound of the Next Generation playlist.
Demonstrate Impact
- Work with the Insights Team to listen and act on feedback from the NextGen Community. This will be via monitoring, research and consultation that informs the ongoing development and design of the NextGen offer.
- Prepare and present reports on the plans, activities and impact of NextGen Community.
- Share our learning internally and externally at panels, conferences, and through written pieces.
Systems and processes
- Capture NextGen membership on Salesforce so that we have a clear understanding of who is in our community.
- Work with the Database Administrator to improve our systems, processes and user journeys.
- Work with the Comms and Marketing team to ensure the Youth Music website represents and serves the needs of the NextGen Community.
Other
- Ensure all activities are delivered in line with Youth Music’s values with inclusion, diversity, equity and accessibility at their core.
- Be a safeguarding champion, ensuring best practice Safeguarding is embedded throughout our work and all issues and concerns are escalated as appropriate.
- Represent NextGen at events or speaking opportunities and act as an ambassador for Youth Music.
- Ensure budgets are managed effectively, accurate records are kept and invoicing and payments are managed in a timely manner.
- Undertake other tasks that may be requested from time to time that may be consistent with the nature and scope of the role.
Person specification
Essential
- Experience in building and engaging communities in music, creativity or other youth-led spaces, platforms or organisations.
- Strong ability to build new relationships, engage with diverse creative communities, and foster meaningful connections.
- A passion for music and a strong understanding of the UK creative industries and current issues facing young creatives, coupled with a clear desire to create a more equitable industry for the next generation.
- Experience in developing, implementing and growing brands and programmes, particularly those that support young people.
- Experience of working directly with young people, including one-to-one and facilitating or leading groups.
- Proven track record of programming and managing events within budget constraints.
- Excellent organisational skills, with the ability to manage multiple projects simultaneously and deliver on KPIs.
- Experience working in a small, collaborative team environment, demonstrating efficiency and self-motivation.
- Excellent written and verbal communication skills, capable of representing Youth Music and the NextGen community internally and externally.
- Attention to detail and the ability to deal sensitively with confidential personal information.
- A strong commitment to equal opportunities, diversity and inclusion, alongside a working understanding of safeguarding best practices, ensuring a safe and inclusive environment for all participants.
Desirable
- Previous experience working in music, with artists, events, campaigns etc.
- Familiarity with charities and an understanding of how they operate within the music industries.
- Experience in developing a brand, with knowledge of digital and social media strategies to enhance programme visibility and engagement.
- Partnership development - experience in building and maintaining relationships with corporate partners and supporting fundraising efforts.
- Familiarity with Salesforce or similar CRM systems for managing community membership and engagement.
- Comfortable with public speaking and acting as an ambassador at events or conferences.
The client requests no contact from agencies or media sales.
We Are Survivors are looking for therapists to come and join our ever-growing Community Services team.
The organisation has an ambitious strategy to ensure that #NoMaleSurvivorsIsLeftBehind and is looking for several new members of staff to help us achieve this.
You will help us to provide key services across Greater Manchester. The Community Team is made of Therapists and Community Development Workers to support men and boys to access the services they need. The roles we are recruiting are to grow this from our central hub wider across Greater Manchester.
Trauma Informed Therapist (Part Time)
Role Purpose
To deliver quality assured trauma-informed therapeutic services to primary and secondary beneficiaries.
Main Duties and Responsibilities
• Deliver trauma-informed therapeutic services.
• Accurately record clinical interventions.
• Undertake specific therapeutic projects as directed by the Senior Management Team
Senior Trauma Informed Therapist (Full Time)
Role Purpose
To deliver quality assured trauma-informed therapeutic services to primary and secondary beneficiaries.
Main Duties and Responsibilities
• Lead peer-mentoring support to trauma-informed therapists.
• Deliver trauma-informed therapeutic services.
• Lead accurate clinical record keeping of therapeutic service interventions.
• Lead the supervision of therapeutic services waiting lists.
• Undertake specific therapeutic projects as directed by the Senior Management Team.
Do you feel you could support We Are Survivors in providing key services to male survivors and their loved ones? Then take a look at the role profile we have available below:
- 1 x Full-Time (37.5hrs) Senior Trauma Informed Therapist - £29,870
- 1 x Part-Time (22.5hrs) Trauma Informed Therapist - £27,810 (FTE)
The client requests no contact from agencies or media sales.
Start date: Monday, 26th August 2024
Salary: £29,864 per annum (inclusive of £3,990 London/South East Weighting)
Working hours: 35 hours, full time
Location: South London (covering Lambeth, Merton, Sutton or Wandsworth) and working from home.
Contract: Permanent
F YOU HAVE APPLIED PREVIOUSLY, PLEASE DO NOT REAPPLY
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Description:
Job Purpose: Women in Prison’s Advocates deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons, which focuses on early intervention, and holistic provision as part of a ‘whole system’ multi-agency response that looks to address the root causes of women’s offending.
Duties and Key Responsibilities:
- Client Care: provide high-quality, trauma-responsive advocacy and emotional and practical support to women in contact with, or at risk of being in contact with the criminal justice system
- Monitoring and Evaluation: accurately document all client interaction on Women in Prison’s case management database, working in line with Women in Prison’s case management policy at all times
- Communication: develop and utilise a variety of strategies to communicate effectively with women using our services, colleagues, external organisations, stakeholders and the general public
Reports to: Hubs Manager
Department/Service: South London Women’s Hubs
The client requests no contact from agencies or media sales.
Maternity Cover Opportunity: Level 1 Youth Worker
Are you enthusiastic and passionate about making a difference in the lives of young people? Do you believe in empowering youth to shape their own services? If so, we have the perfect opportunity for you!
Benefits – Company Pension, free parking, reduced access to the Gym, C2W
We are seeking an experienced Level 1 Youth Worker to join our team. This role is ideal for someone with hands-on experience working with young people, primarily aged 11-19, up to 25 with disabilities, and from diverse backgrounds.
Key Responsibilities:
· Lead and deliver activities and events to support and engage young people.
· Understand and address the needs and challenges faced by youth.
· Positively engage with young people to improve behaviour, skills, and confidence.
· Plan and deliver sessions to a diverse group of young people.
· Ensure adherence to safeguarding practices and procedures.
Why Join Us?
· Make a real impact on the lives of young people.
· Work in a dynamic and supportive environment.
· Opportunity for further career development.
A Little Bit About Us!
Youth Moves is a youth work charity deeply committed to the transformative power of youth work relationships. We collaborate with young people, families, schools, and communities across South Bristol, focusing on those who need our help the most, particularly in the UK's most deprived areas. We empower young people to take responsibility for their actions, make positive choices, and achieve self-sufficiency.
We offer a range of services, including:
· Youth Club Provision
· One-to-One Mentoring
· Youth Participation Programmes
· Targeted Outreach and Group Work
· Positive Activities
· Social Action and Volunteering Opportunities
Our mission is to support young people in making a successful transition to adulthood by providing high-quality programs that foster long-term, positive changes in their lives.
We are dedicated to equality of opportunity for all staff. Applications are encouraged from individuals of all backgrounds.
Successful candidates will undergo an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.
If you are committed to youth work and want to be part of a team that values the voice of young people, apply now and be a part of something meaningful.
Apply Now and Join Us in Making a Difference!
The client requests no contact from agencies or media sales.
Just for Kids Law (JfKL) works with and for children and young people to hold those with power to account and fight for wider reform. They do this by providing legal representation and advice, strategic litigation, campaigning, and equipping others to work for children’s rights.
They’ve achieved some incredible reforms that make a big difference to the lives of children and young people, including changes to the law on criminal records, which resulted in thousands of young people not being held back from fulfilling their potential, and ensuring that 17-year-olds are always treated as children in police custody. Additionally, JfKL hosts The Children’s Rights Alliance for England (CRAE), which works with around 100 members to promote children’s rights and monitor government implementation of the UN Convention on the Rights of the Child.
"Just for Kids Law has recently refocussed to ensure we make an impact where it’s needed most: providing trauma-informed and anti-racist legal representation to children and young people in contact with the criminal justice system and using the evidence from this case work to fight for systematic change.
We are looking for an exceptional colleague to co-lead the organisation with us and further strengthen Just for Kids Law’s fundraising and communications capacity. If you would relish the opportunity of working in a fast-paced, rights-based organisation that doesn’t shy away from the difficult issues, we would love to hear from you."
Aika Stephenson and Louise King, Co-Leads of Just For Kids Law
Currently, c.80% of income is from trusts and foundations. Other sources including legal aid income and individual giving, and HNWIs have previously donated gifts of up to £250,000. JfKL’s work and outstanding impact spans diverse activities including criminal law, human rights monitoring, youth justice, anti-racism, and campaigning for systemic change, providing ample scope to further develop trust and foundation income and shape compelling cases for support for HNWI gifts.
As Director of Development and Co-Lead, you will:
- Develop and implement a fundraising strategy focused initially on maximising trust and foundation support and subsequently on building a HNWI fundraising programme
- Lead on creating a communication strategy
- Oversee the finance and operations team of two people
- Lead the long-term diversification of the funding portfolio
Ideal skills and experience:
- Ability to contribute to organisational strategy development
- Creating and delivering successful high-value fundraising programmes
- Securing five- and six-figure income from trusts and HNWIs
- Financial and budget management and devising budgeted cases for support
- Working with boards of trustees
- Thrive in a small team environment, collaborating effectively with peers and senior stakeholders
Expert recruitment for fundraisers and charities.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Purpose:
You will be joining Women in Prison’s new fundraising team which secures funding from a range of sources including individual donors, corporate supporters, and charitable trusts and foundations. We are looking for someone who can work flexibly to support the administrative and operational needs across different areas in the team including major donor giving, individual giving, trusts and foundations and legacy giving.
Day to day tasks will include managing the fundraising team’s administration function, carrying out prospect research, thanking donors and donation tracking, and providing support for various fundraising activities such as supporter/cultivation events. You will also build productive relationships with individual supporters and organisations through the delivery of exceptional supporter care.
Key Responsibility Areas:
- Provide support across the Fundraising team
- Stewardship
- Information Management
- Financial
- General
The client requests no contact from agencies or media sales.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Purpose:
You will be joining Women in Prison’s new fundraising team which secures funding from a range of sources including individual donors, corporate supporters, and charitable trusts and foundations. This role will set the foundations for Women in Prison’s ambitious fundraising plans leading on securing gifts from trusts and foundations and ensuring that all secured grants are well managed and effectively reported on. The post holder will identify new funding opportunities and ensure these are assessed and responded to in collaboration with staff across the organisation.
Key Responsibility Areas:
- Develop a trusts and foundations strategy for Women in Prison and ensure its implementation
- Fundraising research, proposal writing and income generation
- Donor reporting and administration
- Build positive relationships with funders
The client requests no contact from agencies or media sales.
We Are Survivors are looking for a Service Manager to come and join its Community Services Team to cover Maternity Leave.
The organisation has an ambitious strategy to ensure that #NoMaleSurvivorsIsLeftBehind and is looking for a special member of staff to help us achieve this, on a temporary basis to cover Maternity Leave.
You will help us to provide key services across Greater Manchester. The Community Team is made of therapists and Community Development Workers to support men and boys to access the services they need.
Role Purpose To manage specific services and teams, ensuring the provision of quality assured support services to male survivors and their loved ones. This role will be up to 12 months providing Maternity Cover to the existing Service Manager.
Main Duties and Responsibilities
• To manage the operational and clinical duty of care for support services
• To maintain the safe and inclusive provision of spaces for all clients
• To provide Line Management, guidance and professional and pastoral support to all client facing services staff and volunteers
• To effectively lead and successfully manage the provision of client services, as designed, and governed by the organisation, including ensuring KPIs are met, and data handling and reporting is accurate.
• To ensure that all services managed, effectively recorded, and identify threats and trends that will result in responding effectively to meet client’s needs.
• To maintain and deliver relevant services to a small caseload of clients.
• Manage and deliver specific projects as directed and agreed by the Executive Team.
• To support the further development of the services that meet client’s needs.
In return for your time, experience, and commitment to the organisation, you will receive.
- A competitive salary.
- Annual leave package with incremental rises plus bank holidays.
- Company sick pay.
- Birthday annual leave.
- Monthly clinical supervision.
- Pension contribution.
- A range of discount and benefit programmes.
The client requests no contact from agencies or media sales.
Start date: TBC
Salary: £26,702 per annum (£10,608.80 pro-rata, inclusive of £3,990 South East Weighting)
Job Purpose:
We need a hands-on flexible administrator to provide general administrative support to WIP’s Core team; you will ensure the smooth running of WIPs London office in Shoreditch; you will also be providing administrative support to projects as and when required.
Administrative Support
• Act as a point of contact for Women in Prisons Core Team including monitoring and responding to communications in shared mailboxes
• To support with Women in Prisons telephone line and ensure any answer machine messages are passed on the relevant team
• Be a welcoming face for visitors to the Shoreditch office
• To be responsible for WIPs mail to and from the Office
• Administrative support as needed to Women in Prison’s Core team which could include booking meetings, note taking and support with paperwork
• Supporting the Shoreditch office in maintaining and ordering office supplies to include stationery, consumables and health and safety equipment
• Supporting our Executive Assistant with WIP events and/or large staff meetings
• To keep our asset management log updated and support allocation process of office equipment (e.g. phones and laptops)
General
• Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position.
• Abide by all organisational policies, codes of conduct and practices.
• Support and promote inclusion, diversity and equality of opportunity in the workplace.
• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and project data.
The client requests no contact from agencies or media sales.
The Live Fear Free Helpline is an award-winning, 24-hour helpline for survivors of domestic abuse, sexual violence, and all other forms of violence against women in Wales. We provide a listening and signposting service to survivors, family, friends, and professionals. In addition to our phone service, we also provide help and support via email, text message and web chat.
Closing date: 15th July 2024
Interviews: 24th & 25th July 2024. Interviews will be held in person at our office in Penygroes, near Caernarfon.
The successful candidate will be a member of the Helpline team, reporting to our Helpline Team Leader As part of the job, you will:
Respond to enquiries to the Live Fear Free Helpline received by phone, email, webchat or text to:
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Provide a confidential information and signposting service to anyone experiencing domestic abuse, sexual violence and/or any other form of violence against women, and to those
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contacting the service on their behalf.
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Evaluate and respond to need, and minimise risk to those experiencing domestic abuse, sexual violence, or other forms of violence against women.
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Refer service users to appropriate support services making use of the established referral pathways.
Full training will be provided.
As part of this role, you will be expected to work shifts on a 24-hour rota. Weekend and night shifts are a necessary part of the role.
Person Specification
This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1, this includes applicants with lived experience of being a woman.We value diversity and are committed to ensuring that our organisation is an inclusive place to work.
Do you have experience of:
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Working within a domestic abuse, sexual violence, or violence against women service or similar.
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Providing direct Helpline support services.
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Shift work, particularly night shift work.
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Safeguarding of adults and children.
Do you have knowledge of:
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An understanding of domestic abuse/sexual violence and the effects.
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Good understanding of the services available across statutory and voluntary sectors which could support survivors.
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Relevant knowledge of any, or all, of the following areas: Benefits, Legal issues, Housing, Safeguarding children and adults with additional support needs, Immigration
Are you:
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Able to communicate effectively in both Welsh and English, both orally and written with different individuals and organisations.
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An excellent listener – With an emphasis on tact, empathy, patience and kindness.
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Emotionally resilient with the ability to deal with emotive calls and contacts.
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Able to prioritise workloads and to multitask in a busy work environment.
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Organised, with the ability to record, report and respond to problems affecting the Helpline service.
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Able to build positive working relationships with colleagues across the organisation.
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Able to carry out own administration, demonstrating good IT skills and the ability to learn new software.
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Committed to your own learning and development, and able to take on new tasks with enthusiasm.