Policy lead jobs in rossendale, lancashire

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team on a part time basis (17.5 hrs per week, covering a minimum of three days per week)

​​As a key part of our fundraising efforts, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year.​

​Key Responsibilities:​​

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  • Generate income across a range of community fundraising initiatives and events ​
  • Steward supporters to help drive the charity’s fundraising activities and growth 
  • ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
  • Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​​

Requirements:​​

• ​
  • At least one year of fundraising experience, with a proven track record in income generation​
  • ​Strong experience in supporter stewardship​
  • ​Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
  • Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure ​

This is a fantastic opportunity to make a tangible impact and help us to grow our supporter base across Suffolk and Norfolk. ​

​If you’re looking for a rewarding challenge, we would love to hear from you!

​​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

ARC Blackburn (ARC), an established local charity, has recently been commissioned by Blackburn with Darwen Borough Council to deliver an asylum seeker integration programme for newly arrived asylum seekers in the borough. The purpose of the role is to work with new and existing partner organisations as well as existing staff, volunteers, and service users to deliver the programme.

This role requires an experienced individual who will encourage clients’ engagement in the community by welcoming, supporting, signposting, running social activities, connecting communities and supporting organisations, organising events and trips, and engaging with clients who require additional social engagement support. The Partnerships and Engagement Coordinator will be responsible for measuring the impact and outcomes of all small activities and events using surveys, questionnaires and focus groups.

The other strand to the coordinator role will be to support local asylum seeker and refugee support hubs in the delivery of both formal and informal learning of English and Digital skills.  Enabling access to these learning opportunities is vital to our clients’ resettlement and integration in the UK and local environment.

To be successful in the role, you will have relevant experience in community engagement and/or building partnerships in the charity sector. You will have proven experience in delivering activities and events that focus on community connection and co-creation, thus improving community integration and reducing social isolation.  You will need to have excellent communication skills and be able to motivate and inspire diverse groups of people. You must also have excellent IT skills, with the ability to report on quantitative and qualitative data. Experience of using a case management system is preferred.

Fluency in an additional language would be beneficial. The post will be based in Blackburn, Lancashire, but with frequent visits to other locations in Blackburn and Darwen. 

Why work for us?

• We are an accredited Real Living Wage Employer. We are committed to paying our staff according to the real cost of living.
• 25 days holiday (pro-rata), plus Christmas and Eid
• 3% employer Pension contributions
• Be part of an amazing team that are committed to making a real difference to the lives of asylum seekers and refugees

Please download our recruitment pack including the person and job specification before applying. Please avoid the use of AI in your application - we are not assessing your application based on grammar or spelling, and we would love to read about your specific experience.

This role focusses on raising funds for Bowel Research UKs medical research projects and work that focuses on patient and public involvement. Funds raised will be a mix of restricted project funding and unrestricted funds that can support the organisations core operations.

You will need to work closely with colleagues in Research and Patient & Public Involvement to ensure you have a strong understanding of current funding needs and research successes. You will take the lead on seeking out new prospects and nurturing existing relationships to significantly grow income. You will achieve this by researching sources of funding, devising individually tailored applications, maintaining excellent communications with existing and potential donor trusts and foundations, delivering an agreed income target as well as growing funding from these sources.

The role will include researching relevant opportunities, identifying the most appropriate projects, writing and submitting applications and ensuring excellent donor management, development and reporting. Trusts and Foundations income is a cornerstone of Bowel Research UKs charitable income each year and is responsible for around a third of fundraised income. The organisation has assessed the trusts' function recently, the outcome of which shows that there is scope to significantly grow this area of activity. Full support will be given to the Trust Fundraising Manager to enable this growth to happen.

You will be a motivated self-starter able to write, budget and communicate effectively. You will develop relationships with ease and feel able to positively influence colleagues at all levels of an organisation. The position requires someone with a positive attitude who is determined and resilient. 

If you are someone who is or has operated at a senior trust fundraiser level, or someone who can demonstrate experience of developing a trust and grants pipeline, creating compelling applications and directly delivering income success, then this role might be for you.

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact Jo to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

Closing date for applications: Midnight Wednesday 30th April 

Interviews are expected to be held on Thursday 8th May (virtually) 

Hours: Full time, 37.5 hours per week​

Location:​Home-based with frequent travel to projects across Newcastle, Gateshead, Sunderland, Middlesbrough and Hartlepool​

Contract:Permanent​

Do you want to work with multiple award-winning charity, FoodCycle? As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food.​

You will manage local relationships with supermarkets, volunteer recruitment channels and venues to enable this to happen. As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.​

You will have experience of programme planning and delivery, and working with volunteers. You will be experienced in building relationships with a range of stakeholders, and be passionate about food and cooking.​

There will be frequent travel to our projects in the North East, with some evening and weekend work needed to cover our projects. A full driving license and access to a vehicle for work purposes is essential for this rewarding role.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:11.59pm on Wednesday 30 April 2025.

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member. 

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.​

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Goodman Masson are excited to partner exclusively with Newground Together to recruit a Community Programme Coordinator for Youth & Community. Help us shape the future of youth and community work in East Lancashire. We're delighted to be recruiting a Community Programmes Coordinator for Youth & Community to join our passionate and growing team at Newground Together, at a truly exciting time in our journey. Very soon, we'll be launching the brand-new Shadsworth Youth Hub, a flagship, purpose-built space created with and for local young people and their families. This dynamic, inclusive hub will become a beating heart for the community, offering opportunities to learn, connect, grow, and thrive.

As Community Programmes Coordinator, you'll be at the heart of this. You'll lead the delivery of impactful youth and community programmes across three key sites: The Shadsworth Youth Hub (including your office base), The Shadsworth Community Hub, and the Greensleeves Community Allotment, a brilliant green space for sustainable activity and connection. This role offers the chance to leave a lasting legacy by building meaningful programmes, developing a strong team, and shaping how we engage with our community going forward.

Who We Are: Newground Together is a registered charity and part of the Together Housing Group. Our mission is to empower people to create connected, resilient, healthy, and prosperous communities. We do this by supporting jobs and training, engaging young people and families, providing memorable outdoor experiences, and promoting health and wellbeing through inclusive activity.

The application deadline for this role is 29/04/2025, with interviews scheduled for the following week. Please apply as soon as possible, as the application may close earlier.

What You'll Be Doing: You'll lead a dedicated delivery team and oversee the development of programmes that reflect local needs and aspirations. Key responsibilities include:

People Leadership & Team Development: Lead, support and develop a multidisciplinary team across multiple delivery sites. Champion a strong, inclusive team culture. Promote staff wellbeing and uphold safeguarding best practice

Programme Management & Delivery: Plan and oversee youth and community programmes across Shadsworth and East Lancashire. Ensure services are high-quality, inclusive, and responsive to local needs. Embed continuous improvement through reflection, evaluation, and feedback.

Partnerships & Community Engagement: Build collaborative partnerships with schools, community groups, funders, and local agencies. Represent Newground Together in networks and external forums. Support co-designed and co-delivered services with local partners.

Financial & Operational Oversight: Manage project budgets and reporting. Contribute to funding bids and business planning. Oversee premises, health and safety, and site logistics.

Performance Monitoring & Strategic Input: Lead on reporting, quality assurance, and outcome tracking. Contribute to strategic planning and service development. Identify gaps or under-performance and lead on solutions

We are seeking a confident and experienced individual who brings:

• A strong background in youth work, community development or a related field
• Demonstrable experience of team management and people development
• A commitment to equality, inclusion and strengths-based working with diverse communities
• The ability to lead, plan and deliver services within multi-agency settings
• Excellent communication skills and the ability to build and maintain collaborative partnerships
• Budget and contract management experience, with strong organisational and administrative skills
• A flexible and proactive approach, including willingness to work some evenings/weekends
• A full driving licence and access to a vehicle
• Relevant qualification

In return, we are offering the successful candidate in the Community Programme Coordinator for Youth & Community role

• Starting salary: £39,298 per year
• Annual Leave: 27 days rising to 32 with service, plus bank holidays
• Hybrid working model: Approx. 80% in-person, 20% home-based (depending on the needs of the service and your team)
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the

We reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team and increase our supporter base across Essex & London. ​

As a key part of our fundraising efforts in a high-performing region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year.​

​Key Responsibilities:​​

• ​
  • Generate income across a range of community fundraising initiatives and events 
  • ​​Steward supporters to help drive the charity’s fundraising activities and growth ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
  • Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

Requirements:​​

• ​
  • At least one year of fundraising experience, with a proven track record in income generation ​Strong experience in supporter stewardship
  • ​Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
  • Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure ​

​If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Role: Fundraising Manager

Salary: £30,000 - £35,000

Location: Remote, UK

Contract type: Permanent, full time (37 hours/week, with flexible working hours). Part time over 30 hours/week considered

About the charity

Tiyeni is a UK-Malawian NGO whose mission is to end food poverty and to improve water security. We achieve our mission by delivering training and support to smallholder farmers in our innovative form of climate-smart agriculture, Deep Bed Farming (DBF). Our low-cost, low-tech farming method dramatically increases crop yields from the first year of adoption while simultaneously regenerating the natural environment, empowering communities to become more climate-resilient.  

Tiyeni means "Let's Go!" in Chichewa, Malawi's most widely-spoken language.

About the role

You will be responsible for developing and diversifying the base of supporters and achieving fundraising targets. You will help maintain our existing stable income but also develop other income streams, expand our supporter networks, and build our sustainability for the future. The successful candidate will develop and maintain relationships with trusts and foundations as well as corporate partners and individual givers. You will develop and deliver successful plans to diversify and optimize our income as well as maintaining and improving the tools, processes, and internal expertise to ensure sustainability. You will explore other forms of fundraising, such as crowdfunding, major donors, and events.

Skills and experience

You will have a proven track record of soliciting, managing, and securing income from diverse income streams. You will have experience of developing successful grant applications and proposals for support to trusts and foundations. You will have digital fundraising fluency such as using social media to build support and run crowdfunding campaigns.

You will be an outstanding written communicator with the ability to absorb and synthesize complex information and translate it into compelling written cases for support. You should have excellent interpersonal and relationship management skills with the ability to relate to, influence, and persuade internal and external stakeholders at all levels. You should be proactive, positive, and able to work on your own initiative, learn and test creative approaches, and remain resilient in the face of setbacks. For more information about responsibilities and person specification, please see the job description.

Other information

Please ensure you fully read the job description and that you meet the people specification in the ‘About you’ section.

Please note that you must have the right to work in the UK. We cannot sponsor visas for candidates.

To apply, please submit a CV and cover letter outlining your suitability for the role. Deadline for applications is 27th April at 23:59.

The Woodland Trust is looking for a Carbon and Natural Capital Surveyor to focus on identifying, progressing and managing natural capital opportunities across the UK, and deliver carbon projects that meet the Trust’s contractual commitments. 

The Role: 
•    Lead and manage natural capital opportunities, with a primary focus on carbon markets, supporting the Trust’s environmental ambitions.
•    Work closely with land managers to identify and progress carbon opportunities, collaborating with the woodland outreach team.
•    Conduct due diligence on property transactions, ensuring integrity and compliance.
•    Help to develop and maintain strategic partnerships to enhance natural capital opportunities and   secure external support.
•    Support the delivery of the planTREES 2024-27 work programme and other key initiatives related to carbon and woodland enhancement.
•    Oversee budgets, approvals, and internal reporting to ensure projects align with strategic goals.
•    Build strong relationships with landowners, agencies, legal teams, and internal stakeholders to drive land-based carbon solutions.

The Candidate: 
•    You are a qualified Chartered Surveyor (preferably rural practice) with expertise in UK land use policies and natural capital opportunities.
•    You have strong project leadership skills, managing complex, multi-disciplinary initiatives on time and within budget.
•    You are passionate about environmental impact, with proven experience in team leadership and development.
•    You are an excellent communicator and influencer, capable of engaging effectively with internal and external stakeholders.
•    Commercially aware, you are able to balance costs and benefits while delivering strategic goals.
•    Results-driven, proactive in identifying opportunities to advance the Trust’s tree planting and carbon objectives.
•    You will have a UK Driving Licence and the ability to travel frequently across the UK with overnight stays

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed.
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

First Stage Interviews will be held via Microsoft Teams on Thursday 8th May. 

Communications Specialist

We are looking for an enthusiastic Communications Specialist ready to work in a fast-paced and exciting work environment who can easily grasp and communicate impact to different audiences.

This is a remote working role.

Position: Communications Specialist

Location: Remote

Salary: £32 - £35k per annum 

Hours: Full Time

Contract: 2 years fixed term with likelihood of becoming permanent 

Closing Date: Monday 28 April 2025, 9am UTC

The Role

As Communications Specialist, you will draft compelling content for different audiences and support the Head of Communications and Membership and the Communications Lead to implement the communications and social media strategy.

Key areas of responsibility include:

· Coordination across the team and external stakeholders

· Content generation

· Drive efficiency and continuous improvement

· Use relationships for change 

· Visual identity

The role is currently fixed term with likelihood of becoming a permanent role.

About You

You will be an excellent coordinator to help drive efficiency, input from across the team, and external stakeholders, helping to meet time-bound communications. You will be an exceptional writer across different platforms and a strategic thinker. You will love the opportunities that come with working in an entrepreneurial environment and across a friendly and busy team.

You will have experience of:

· Working in a communications role or another relevant field.

· Excellent project management, coordination and organisational skills.

· Creating compelling communications, particularly for digital (website, newsletter and social media).

· Communicating well with external suppliers and partners, including funders.  

· Designing and implementing communications plans which have delivered impact, which map relevant audiences and develop messages that resonate with them.

· Project managing high-profile moments for organisations (for events, research or campaigns). 

About the Organisation

Join a leading global membership organisation that brings together over 200 consumer organisations in more than 100 countries to empower and champion the rights of consumers.

Working with Members and partners from government, business and civil society across national borders, the organisation addresses systemic global issues that impact people in the marketplace – safeguarding rights amidst rapid digitalisation, driving consumer empowerment in the shift towards sustainable living, delivering a fair and safe financial system and more. Working here provides the opportunity to build solutions and partnerships to address the foremost marketplace issues and opportunities at global scale.

Employee Benefits

Employee salary and benefits are offered in line with the statutory requirements in effect for the regional location that the applicant resides in. This includes co-working spaces (up to 2 days at Regus offices) and an allowance for the pension scheme if the individual is hired through Globalization Partners, an international recruitment partner. Holiday entitlement will be specific to each location and will be dependent on the public holidays available in the location.

The role is with an equal opportunities employer with a policy to ensure that no job applicant or employee should receive less favourable treatment on any grounds not relevant to good employment practice.

Other roles you may have experience of could include Digital Communication Officer, Communications Officer, Marketing Specialist/Officer, Digital Communication Specialists, Marketing and Communications Specialist.  

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Ambitious, professional, committed and friendly.  That describes us.  If it also describes you and you have a passion for corporate fundraising, then we’re keen to hear from you.

We have 600 volunteers supporting unrepresented litigants in the civil and family courts in England and Wales, helping over 50,000 times last year.  At a time when legal support is increasingly limited, we have a vision that no one should have to go to court alone.  To make this vision a reality we have a focused fundraising strategy to ensure the charity has the resources it needs and our corporate partnerships are key.

We’re looking for a Corporate Partnerships Manager (Maternity Cover) to join our team, to steward existing partnerships and grow new connections, especially with those in the legal sector.  As well as running our Guardians’ network, you’ll arrange key supporter events and develop bespoke partnerships.

It’s a busy role and you’ll be supported by an assistant and a close working fundraising team. You’ll also be able to build on the firm foundations we already have in place. 

We’re open to applications from experienced corporate fundraisers, as well as corporate fundraisers ready to step up into managing the corporate income streams.

Interviews will be held on the 14th May 2025

Join Our Team!

The National Federation of Young Farmers' Clubs (NFYFC) is seeking a dynamic and experienced Fundraising Manager to develop and implement strategies for securing funding from trusts, grant-making bodies, and corporate partners. This role is crucial in ensuring NFYFC’s financial sustainability and growth, collaborating with team members and engaging with our vibrant community of young farmers.

Salary: Grade 3 - £31,133 per annum and excellent benefits

Manchester

Fixed term contract until 30th September 2025 with possibility of extension pending funding

Full time - 37.5 hours a week

Closing date: Sunday 4th May 2025 at 11.30 pm

 Interviews: Tuesday 13th May and Wednesday 14th May 2025

Do you have experience with trauma-informed and person-centred support? Based in Manchester, we are looking for two Navigators to help work between partner organisations and adults to provide positive collaborate outcomes. If you want to make a difference in your local community, this might be the role for you.

About the role

You will provide Early Help Support for Adults facing multiple disadvantages via the ‘Bringing Service Together for People in Places’ (BST PiP) programme for Manchester and the national Changing Futures programme.  Your role will be to work directly with adults liaising with linked agencies and services in the community to improve outcomes. Your will need a collaborative, trauma-responsive and person-centred approach to achieve this.  You will identify blocks and barriers within existing systems and find solutions to make wider and transformational change locally. We put the involvement of people with lived experience of multiple disadvantages at the heart of delivering this service and in co-production of future delivery.

About you

You will need experience of delivering frontline services, supporting adults from diverse backgrounds with multiple and complex needs and/or multiple disadvantages. You will need to demonstrate a good understanding of Manchester based services and community assets, be able to represent Shelter externally and have an appreciation of the barriers and personal difficulties faced by people accessing local services. Proactive, creative, and collaborative in your approach, you will have great relationship building skills, a flair for leading change and the confidence to challenge the status quo.  You will also have demonstrable experience of working with volunteers and co-production to make decisions.

Benefits

In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

About the team

The team will be made up of six Navigators based across the City of Manchester, as well as a Peer Coordinator and Peer Mentors. You will hold your own caseload, supported by the Team Leader.  You will work alongside Navigators who are based within partner organisations at the Big Life Group and Back on Track, as well as a team of peer volunteers. The team is responsible for contributing to Shelter’s wider community priorities and work with internal colleagues to deliver our strategy.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the six bullet points in the About You section of the job description (download below) of no more than 350 words each. Please provide specific examples following the STAR format. Applications without both a CV and supporting statement will not be considered.

Please ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision making
• We create change and align behind our strategy

Digital Service Manager
mySociety

Remote
£45,000 – £55,000 per year
Full-time
Permanent

Job description

mySociety is a small, purposeful charity that uses digital tools to help people participate more fully in democracy, make governments and society more transparent, and work together to address big societal challenges. We’re looking for a Digital Service Manager to lead the day-to-day operations of our high-impact, high-volume online services – including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a vital and hands-on role, responsible for making sure these services run smoothly, are compliant with key legal frameworks like GDPR and the Online Safety Act, and that complex user support cases are handled with care and accuracy. You’ll lead on governance and risk management, support a volunteer team, and work closely with product and support staff to make sure our users’ needs are consistently met.

You'll be joining a nimble, digital-first, and entirely remote team – this post is fully remote, so you can work from anywhere in the UK! You’ll also have the opportunity to connect with colleagues face-to-face at our quarterly in-person team meetups.

We’re looking for someone with a strong background in managing digital services, who’s confident with complex support workflows and has a passion for improving services that make a difference. You’ll need excellent communication skills, strategic thinking, and a solid understanding of data protection and information rights.

No recruiters or agencies, please.

What does the role involve?

• Keep our services running smoothly, ensuring high-risk or complex support cases are identified and resolved quickly and effectively
• Lead and motivate our user support staff and expert volunteers, creating a productive and supportive environment
• Maintain our strong record of legal and governance compliance across services
• Contribute to the ongoing improvement and development of our services, helping them remain useful, impactful, and aligned with user needs

User support and operations

• Triage, prioritise and manage all incoming support queries across services
• Ensure time-sensitive and legally significant cases (e.g. GDPR requests, Online Safety Act reports) are tracked, escalated, and resolved appropriately
• Manage our support workflows and volunteer contributions to deliver timely, high-quality assistance
• Collaborate with product and service owners to share insights and identify areas for improvement
• Help improve help guides and user-facing support documentation

Governance

• Maintain and update service policies, processes, and risk management protocols
• Ensure compliance with relevant laws and standards (including GDPR and media law)
• Monitor risk and report issues to senior management
• Coordinate regular internal meetings, reporting on service performance and operational updates

Requirements

We think this position would suit you best if you have some or all of the following:

• Experience managing complex, high-traffic digital services
• Strategic thinker with strong judgement and ability to manage ambiguity
• Passion for quality and service improvement
• Excellent understanding of GDPR and experience handling rights-based requests
• Familiarity with Freedom of Information, media law, or moderating online communities
• Skilled in identifying and solving problems and improving systems
• Excellent communication and stakeholder management skills
• Comfortable working in a remote team and supporting volunteers

Not sure you meet every requirement? Please apply anyway! We support learning on the job and adapt roles to match the strengths of the right candidate.

Benefits

This is a permanent role with a salary in the range of £45,000 to £55,000 per year, plus pension (4% employer, 4% employee).

You must be based in the UK and have the right to work here – unfortunately, we can't provide visa sponsorship or relocation support.

We’re committed to supporting flexible working – wherever you are in the UK, we’ll help you find the working setup that suits you best.

Deadlines and dates

· Applications close: Thursday 15 May 2025

· Interviews: Mid to end of May (via video call)

· We aim to inform applicants about interview shortlisting by mid-May.

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We will anonymise all applications before shortlisting. Please don’t include names or contact details in your CV or cover letter. The application process will be through out workable system.

We especially welcome applications from candidates with Black, Asian, or other Minority Ethnic heritage, as part of our commitment to improving diversity within our team.

Please note: This role is being advertised by NFP People on behalf of our client.