People Team Administrator Jobs in South Kensington, Greater London

Main purpose of the role

The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.

The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.   

Location:   We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.

Duties and responsibilities

Communication

• Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
• Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Ability to meet and uphold SLAs.
• Ensure KPI’s are met to adhere to RCUK’s standards.
• Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
• Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
• Liaise with wider organisation to manage task at-hand.
• Respond to email queries from multiple inboxes.
• Speediness in responses to live chat queries 

Administration

• Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
• Monitor stock levels working with the current stock management system (ARK).
• Take accurate minutes of meetings.
• Meet operational targets set by the management team.

Courses

Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.

• Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
• Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
• Liaise with Course Centres, managing and approving courses in line with current course Regulations.
• Organise course materials and keep accurate records by:

                      o  liaising with suppliers to maintain adequate stock levels of course materials

                      o  organising the dispatching of course materials to Course Centres

                      o  liaising with Course Centres and the supplier to resolve issues - e.g. lost orders

                      o  liaising with Finance regarding invoicing and payment of accounts

• Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
• Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
• Provide absence cover within the coordinator team.
• Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.

How to apply

Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.

The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.

Interviews will be held w/c 9th December 2024

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Are you highly organised, resourceful, and passionate about making a difference? The Baobab Centre is seeking an Operations and Admin Assistant to support our vital work with young asylum seekers and refugees.

In this varied role, you’ll work closely with the Operations Manager and admin team to ensure the smooth running of our Centre by managing administrative tasks, assisting with IT and communications, and supporting operations and fundraising initiatives. You’ll also play a part in amplifying the voices of our community through social media and helping with community engagement activites.

If you’re a motivated individual with strong administrative and IT skills, a commitment to human rights, and an interest in supporting vulnerable young people, we’d love to hear from you.

This role is for 3 days per week depending on your preference. Working on Wednesdays is essential to provide reception cover.

ABOUT US:

The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.

Please read the additional information below alongside the full Job Description and Person Specification attached.

Mental Health:  All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being. 

Baobab’s Model: Please read the accompanying ‘Baobab Clinical Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).

Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.

Summary

Citizens Advice Kingston is an innovative, welcoming and friendly local Citizens Advice office, and we provide a high quality advice and information service to local people across a range of topics. 

We operate a hybrid model of working which is heavily reliant on digital elements. The post holder will work with the Chief Executive and other senior staff to lead the team in maintaining and developing effective models of administration. 

The ability to work remotely as required and also support and supervise others using remote systems is essential to this role. Remote working systems rely significantly on the use of IT over a range of applications so a positive and creative approach to digital services and systems is essential. 

Reporting directly to the Chief Executive and you will be responsible for the smooth running of the administration of the organisation. 

We are looking for someone with strong administrative skills and excellent computer skills, who is an effective communicator with experience of building relationships at all levels. You must also have experience of managing a diverse workload, and have strong planning and organisational skills.

Closing Date: 5pm on 4th December 2024        Interviews:  10th December 2024

We’re a community hub in south Islington providing services, activities and events for local residents of all ages. We run after-school clubs, employment support, gardening for older people and much more. Our large, modern community centre on Central Street is a great backdrop for our varied activities, and we have several outdoor spaces for visitors to enjoy.

We're looking for someone to provide effective and confident administrative support to the Business Engagement team, and ensure the smooth running of the Business Engagement Programmes. In particular the work of the PC Pals Digital Inclusion Programme and other ongoing corporate-led programmes. The Administrator will support the Business Engagement team to develop sustainable relationships with local businesses to establish long-term projects and ad hoc events utilising corporate volunteers that meet the local community's needs. 

Summary

• Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators.
• Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s).
• Assisting with the general running of the Department and carrying out other duties as may be required.
• Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise.
• Calculating benefits on leaving, retirement, death and transfer out/divorce
• Producing statements of contributions and annual benefit statements for scheme members.
• Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes.
• Line management of Pension Administrators, including training, development and performance reviews.

Are you energetic and passionate about enabling and supporting Carers?

We are a busy, ambitious charity operating at the heart of the Wandsworth community helping thousands of people across the borough in unpaid Caring roles.

We are looking for a enthusiastic and creative individual to join our busy team, providing support to Asian Carers.

Administration, Reception & Asian Carers Support

21 hours per week £17,635 incl. of Inner London Weighting.

The successful applicant will be required to provide a full range of administrative support services to our small busy Centre.  You will need excellent reception and first point of contact skills, as well as a friendly and efficient approach and experience of reception and office systems. Experience of using Microsoft Office 365 and experience of using a cloud-based CRM database (desirable). The successful candidate will require Asian language skills, Urdu, Hindi, Punjabi and the ability to facilitate a Carers Support Group.

West London Centre for Counselling is a well-established and successful charity which currently provides free counselling to the local community through NHS Talking Therapies in Hammersmith and Fulham. We are now looking for an efficient Administrator to play a key role in supporting the Centre and its staff. The position involves updating the secure database with appointments and clinical information, handling enquiries by email and telephone, providing receptionist duties, and contributing to the overall smooth running of the Centre.

The ideal candidate will have excellent attention to detail and exceptionally clear verbal and written communication skills.

This role could be EITHER a full time, 5-day-per-week position (35h pw), with at least one evening shift per week (until 9pm); OR it could be a 4-day-per-week position (28h pw), again with at least one evening shift per week (until 9pm).

The salary for this role is £28,000 for full time, or pro-rata for part time.

The job description and person specification are attached.

Please make your application in writing showing how your experience and knowledge meet the person specification.

WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application, please contact us.

Are you ready to help support the Church on its important journey of change?

The Church Life Review (CLR) is a significant and important journey of change to fully review all aspects of the life of the denomination. 

In this role you will work closely with the Programme Manager on all administrative aspects of the CLR, playing a vital role in seeing that they are properly supported in their busy schedule.

You will be educated to A level or equivalent with GCSE passes (grade A-C) in English and Maths. You already have experience of PA and administrative work in an office environment and are highly organised, with excellent communication and interpersonal skills and an ability to operate with discretion.

We can offer you a flexible and friendly working environment; working from Church House and from home.

If you are interested in working with us and can meet the job requirements, please visit our job page to download the application form. 

We DO NOT accept CVs. 

Closing date: 12 noon, Friday 3 January 2025
Interviews: Friday 10 January 2025

If you are an experienced administrator looking for a rewarding new role, Respond has an exciting opportunity for you. 

The Clinical Service Administrator supports the administrative and operational functions of the psychotherapy service. The role acts as the first point of contact for clients, families, external stakeholder and members of staff. It may also involve some administrative support for the wider team. Excellent administration abilities, strong IT skills, discretion and a warm, professional manner are essential.

Respond is entering its thirty third year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond     

An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.    

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.      

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.     

Note all of the above days per annum stated are pro rata’d for part time employees.   

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4. 

Deadline for applications – 11th December 2024 

Interviews  - From 12th December 2024 

Start date – January 2025 

About The Royal Institution of Great Britain

The Royal Institution (Ri) is an independent charity which has been connecting people with science for over 200 years. Founded in 1799 through the wonderful generosity of 58 patrons, to this day we remain based in our original, magnificent, Georgian home in central London. Thanks to the support of those early philanthropists, the Ri has inspired generations of scientists over the years whose discoveries have helped shape our modern world.

The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools outreach and social impact initiatives, and our global digital reach including over 1.5m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.

About you

We are now looking for a capable and experienced fundraising administrator to join our fundraising team at an exciting time in our history as we pursue ambitious targets to broaden our reach and impact. You will collaborate with colleagues and suppliers to effectively manage the day to day administration of donations, supporter care, records management and support for the team. 

This new role will suit a proactive and organised self-starter with great interpersonal skills, customer service experience and determination to make a difference. 

As the ideal candidate you will be methodical, reliable, familiar with data management, CRM (Client Relationship Management) systems and have an eye for detail. You will help shape effective systems and processes to improve the efficiency of our fundraising operation and allow the fundraising managers to focus fully on fundraising, knowing that the essential administration is in safe hands. 

Do you have: 

• Experience of CRM systems and data management, ideally within a fundraising environment
• Experience in desk-based research, diary management and administrative tasks 
• The ability to prioritise and use your own initiative to identify problems and recommend solutions 
• Strong customer service & interpersonal skills
• Creativity and adaptability 
• Proficiency in fundraising software and tools would be desirable

Director of People

Are you innovative and people focused? Are you experienced in driving change, employee engagement and people development? Are you authentically values-driven? Do you share our belief in the power of good relationships, and the potential that is in all people to live good lives and put their past behind them?

Pact , the Prison Advice and Care Trust, the national charity for people affected by imprisonment, is seeking a new Director of People to join its Senior Leadership Team to ensure effective and efficient delivery of our people and learning and development goals and our strategic business plan, and to help shape our workplace culture, as we continue to grow and develop.

Reporting to the CEO, this role is critical in ensuring that our c400 colleagues and 500+ volunteers have the values, skills, and workplace culture, that will enable them to thrive, and deliver excellent services. In addition to acting as a strategic business partner and trusted advisor to senior leaders, you will have the professional business administration and leadership skills to help us build the right business processes, systems and structures, for maximum efficiency and cost effectiveness, so that our managers and frontline workers can focus fully on delivery. You will help us modernise, to keep our core costs as low as possible, so that even more of our resources can be spent to support people to cope with the impact of prison, and live good lives after release. But you will be more than your technical and business skills. You will be a people person too, and a role model and ambassador for
Pact’s ethos and values.

You will take a strategic leadership role in developing the capabilities of our managers, developing and implementing our business plan and people strategy, in alignment with the overall goals and values of the charity that have been developed over 125 years. You will lead initiatives that foster a sense of engagement and community and a ‘one team’ approach, for our dispersed workforce of small teams that deliver services in c70 prisons and a range of other locations across England and Wales. You will help build a culture of trust, collaboration and inclusion.

Key responsibilities include shaping our approach to talent management, and developing our recruitment and retention strategies, including embedding EDI into all aspects of the management and development of people to ensure we are able to attract, engage and retain a diverse and inclusive workforce. You will also share our passion and commitment to facilitating opportunities for people with lived experience of the criminal justice system to shape our thinking and be part of our workforce.

It is essential you are MCIPD qualified (or have evidence of working at this level) with senior HR and workforce development experience, including implementing your strong working knowledge of employment law and HR best practice and delivery of learning and development. You will also have experience of managing change, systems and business process improvement. As an experienced manager, you will have the skills to lead and inspire our People Team which includes the Training Manager, and Heads of HR and Volunteering as direct reports.

If this sounds like you, and you are committed to Pact’s mission, vision and values, then we would love to hear from you.

We offer:

• Hybrid working with expectation that up to 50% of time may be home-based with the rest based in a Pact London site or visiting other Pact sites in England and Wales.
• Permanent role
• This role is offered as full-time (37.5 hours per week) or may be offered part time (minimum of 30 hours)
• £80,000 per annum plus pension

Why Join Pact?

This role is more than a job; it’s a calling. You’ll be part of a growing organisation with ambitious goals and a compassionate mission. Pact offers a supportive environment where you can make a tangible difference, helping us achieve five strategic goals that include strengthening our impact, financial sustainability, workforce stability, and inclusivity.

If you’re ready to be a part of something greater and help us continue our important work, we’d love to hear from you. Join us in writing the next chapter of Pact’s story and make a difference that lasts.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the 'apply now' button

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Closing date: 9th December 2024 at 5pm
First Interviews will take place on 8th and 9th January 2025 in person in London

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment). You might also be required to undertake a Disclosure and Barring Service enhanced check, and a Counter-Terrorism Check (CTC). Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. The post holder will be expected to comply with any requirements of their registration/professional body to maintain their registration and good standing including continuing professional development, appraisal and revalidation where appropriate.

You may have experience of the following: Chief People Officer (CPO), Director of Human Resources and Development, Head of People and Culture, Director of Employee Experience, People and Operations Director, Senior Director of People Strategy, Director of Talent, Management and Workforce Development, Director of Workforce and Learning, Chief Talent Officer, People and Leadership Development Director, etc.

REF-218 209

Location (UK): Office Hybrid* - London / Chesterfield / Glasgow / Belfast / Cardiff
Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Travel will be required across the UK, approximately once to twice a month
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Are you passionate about improving the lives of people with arthritis?
Are you experienced in providing high quality administrative support?

The Health Development Team at Versus Arthritis are looking for an experienced administrator to support their new MSK (Muscular Skeletal) SKILLs (Skills, Knowledge, Information and Life Long Learning) programme of work supporting health and care professionals to provide better care for people with arthritis. 

About the role

The Health Development Team works across the UK, delivering education and training courses, attending health and care conferences, supporting service improvement projects and developing resources to help provide health and care professionals with the skills, knowledge and information they need to improve outcomes for people with arthritis.

As the MSK SKILLs Administrator you will support the team with the coordination of training sessions, carry out financial processes, collate service data and compile reports, support the recruitment of trainers and volunteers for the programme and provide general administrative support for team meetings and events. 

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of providing administrative support to a varied team.
• Excellent working knowledge and experience of using Microsoft Office Suite, digital working skills including experience of using databases.
• Excellent attention to detail and ability to plan and prioritise workload accordingly.
• Ability to use own initiative and also work proactively and independently as well as collaborate with a team.
• Strong communication skills both verbal and written.
• Ability to record and maintain accurate data, both financial and personal.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

You must be based, and hold the right to work, in the UK to apply for this position.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Interview

Interview date to be confirmed.

In 2017, we pioneered the UK's first interest-free loan programme specifically designed for refugees, offering a dignified and independent pathway to integration. This programme supports individuals by funding essential costs such as UK training, licensing, exams, certifications, housing, and family reunification. Our mission is to empower people to rebuild their lives and thrive in a safe environment.

Since 2017 we've lent over £2.5million with a repayment rate of over 98%. 

Now we're on a mission to scale our impactful loan programme, and we're looking for an exceptional Financial Administrator to be part of our journey.

• Are you detail-oriented and passionate about numbers?
• Do you love helping people and making a difference?
• Enjoy picking up the phone and talking to people?
• Want to work remotely in a small, dynamic team with a big impact?

About the Role:
As our Finance Administrator, you'll play a key role in managing loan applications and ensuring smooth financial processes. This full or part-time, flexible position allows for remote work, with very occasional meetings in London.

Key Responsibilities:

• Overseeing the full loan lifecycle, from initial application to repayment.
• Maintaining accurate records in our CRM and lending software.
• Providing clear communication and support to clients throughout the loan process.
• Collaborating across the team and with our partners, Moneyline, to ensure a seamless client journey.
• Keeping databases up to date and ensuring all documentation is organised.

What We're Looking For:

• Significant administration experience, ideally in finance or loan administration.
• Exceptional attention to detail, strong numeracy, and excellent communication skills.
• Proficiency in Microsoft Office; experience with Salesforce and HES programs is a plus.
• Self-motivated, highly organised, and capable of managing multiple tasks independently.

Why Join RefuAid?
Work in a supportive, inclusive environment where your efforts will have a tangible impact on the lives of refugees. We offer a flexible working schedule and the opportunity to contribute meaningfully to a cause you can be proud of.