Parent Services Coordinator Jobs in Manchester
Location: Home based in the South West - Gloucestershire / Wiltshire / Dorset / Somerset / Cornwall / Devon / Bristol
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
Closing date: Midnight on 26 January 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 04 and 05 February 2025
As part of the selection process, you will be required to complete an IT assessment.
Thank you!
Introduction and background
The Maternal Mental Health Alliance (MMHA) was founded in 2011 by people with lived experience, healthcare professionals, and organisations who understood the impact of perinatal mental problems and shared a commitment to improving the lives of women and their families.
Today, the MMHA is a UK-wide charity and network of over 130 member organisations. We work with parents, families, clinicians, and academics to ensure all women, birthing people, babies, and families have access to high-quality, compassionate mental health care. We bring the perinatal mental health community together and make change happen by combining the power of real-life experience with clinical and professional expertise.
We actively contribute to significantly improving mental health outcomes for people who experience discrimination, trauma and deprivation during the perinatal period and tackle systemic inequity and injustice.
We are now seeking a Chief Executive to take over from our interim CEO and lead the MMHA in the next stage of our development.
We have recently been awarded a 5-year grant by the National Lottery Community Fund to tackle maternal mental health inequities through community action. This project, due to start in Spring 2025, will develop, test and replicate a model of community-based decision making, support and service provision that is led by women with lived experience. This project aims to achieve system change locally and nationally to improve the mental health of marginalised women and is the next phase of the MMHA’s programme to tackle maternal mental health inequities across the UK. This will be our biggest piece of work over the next five years and will dovetail with other activities aimed at achieving our mission, where funding allows.
For further information about the MMHA please visit our website.
Main responsibilities
Leadership and strategy
- To provide clear strategic and inspirational leadership to the MMHA To drive the MMHA forward into the next stage of its development
- To ensure MMHA tackles maternal mental health inequities across the UK
- To be responsible for the management and administration of the charity within the strategic and accountability frameworks laid down by the Board of Trustees
- To work with Chair and Trustees in shaping the MMHA’s strategic mission, policies, aims and objectives
- To ensure long term sustainability of the MMHA through effective governance, sound finance and implementation of operational plans.
People
- To take overall responsibility for all permanent and temporary staff, and other members of the MMHA team, including contractors, champions and ambassadors
- To promote diversity and equality of opportunity for all staff in accordance with the MMHA EDI policy and strategy and foster a workplace culture built on inclusion, respect and equality.
Governance, finance and compliance
- To support the Chair and Trustees to ensure that the governance of the charity is proportionate and effective, and that the charity fulfils its legal, statutory, regulatory and moral duties and responsibilities
- To be responsible overall for the financial sustainability of the charity, and ensure that there are effective mechanisms to ensure the robustness of external and internal controls (financial and non-financial), supported by the Consultant Finance Director
- To support the Consultant Finance Director to ensure the timely and complete preparation of key reports, information and activities, including management accounts, budgets, annual report and accounts, and payroll
- To ensure that the major risks to which the charity is exposed are reviewed regularly by the Board and the Executive team, systems have been established to mitigate these risks
- To work with the Chair and the Board Secretary to ensure that meetings of trustees are effective and that Trustees have appropriate information to perform their duties.
Income generation
- To take overall responsibility for the MMHA’s income generation activities, securing the future of the organisation and delivering its ambition for the mental health of women during the perinatal period
- To lead on all trust, foundation and lottery fundraising, establishing and maintaining relationships, including with the National Lottery Community Fund
- To support the Marketing & Partnerships Director to develop corporate partnerships, taking the lead on the relationship with Tommee Tippee
- To work with the Marketing & Partnerships Director to secure funding from individuals.
Communications and external affairs
- To support the Head of Engagement to maintain a relevant, diverse and effective range of members organisations, and ensure their ongoing contribution to achieving the goals of the charity 4
- To have oversight of the social, economic, clinical and policy context and how they impact on maternal mental health and MMHA strategy
- To ensure the Alliance is working effectively across the 4 UK nations and devolved administrations
- To act as a visible leader for the charity, representing the MMHA at external events and networking opportunities, and act as a spokesperson
- To oversee the development and delivery of marketing and communications strategies which effectively promote all aspects of the Alliance.
Other/service delivery
- To embed MMHA’s values throughout the organisation
- To promote a culture of commitment, trust, mutual support and professional behaviour
- To run the charity efficiently and effectively by ensuring that it has an appropriate management structure and management systems in order to fulfil its strategic objectives and to carry out its work
- To take forward the MMHA EDI strategy and plan and be a champion for anti-racist and anti-discriminatory behaviour
- To develop an organisation that is constantly seeking ways to learn and to improve its performance
- To work with staff to ensure the views of the members, champions, and ambassadors shape the work of the MMHA and its members.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder may be asked to carry out any other delegated duty or task that is in line with their post, seniority, or the needs of the organisation. Whilst most of the work will be undertaken during standard working hours, some work will be required in the early morning, evenings, or weekends.
How to apply
Application is by CV and a cover letter of no more than two pages of A4 each. In the cover letter, please explain how you meet the list of essential experience detailed above.
We will be anonymising applications before shortlisting. To make this easier, please ensure that your cover letter includes your initials rather than a full name.
Applications should be sent to the email address provided in the attached job pack by 10am on Tuesday 28th January 2025. Applications received after this time, or which do not follow the requested process, will not be considered.
The first interviews are expected to take place in London in early February, provisionally on Wednesday 5th or Thursday 6th.
The MMHA is committed to increasing the diversity of our team. We would appreciate it if candidates could fill out our equal opportunities monitoring form. This is anonymous and will not be linked to applications.
We are keen to ensure that our recruitment process helps us find the best candidate for the role, not the candidate who is best at completing applications and carrying out job interviews. If there is anything we can do to assist you in the recruitment process, if you have any queries, or if you would like an informal conversation about the role with the interim Chief Executive, Justin Irwin, please contact us on the recruitment email address provided in the attached job pack.
The successful candidate will be appointed subject to satisfactory references and will need to undertake a DBS and other employment checks.
Registered Charity
6 - 10
The MMHA is dedicated to ensuring women and families affected by perinatal mental health problems have access to high-quality, compassionate care.
The client requests no contact from agencies or media sales.
Thank you!
About the Role
As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Glasgow and West areas (currently Inverclyde, West Dunbartonshire, Renfrewshire and South Lanarkshire) continues to thrive, which includes securing charitable donations from supporting partners. Your responsibilities for the area, will be as a team of two, alongside our other Regional Manager for Glasgow and West areas given this is our largest area in Scotland.
This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.
You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.
Regional Managers are responsible for leading our work which involves growing, developing and maintaining the employer and education partnerships that deliver the Career Ready programme. This includes the Local Advisory Board, local authorities (key stakeholders), schools (we have a member of staff in each school who coordinates), the Developing the Young Workforce Regional Group, and the many employer organisations and their people who volunteer as mentors, provide paid internships and deliver masterclasses.
By assimilating what, why, when and the how of our work, you will be able to:
- Lead, grow and develop our Career Ready partnership in Glasgow and the West, optimising the programme experience for all stakeholders and securing the engagement of employer support for the programme of approximately 300+ students each year who will participate in the 18-month long Career Ready programme annually.
- Support programme delivery, stakeholder engagement and business development by working closely with the Career Ready Glasgow & West Local Advisory Board, the other Career Ready Glasgow & West Regional Manager, the Head of Programme & Operations, Partnerships Manager and the Career Ready Regional Manager Scotland team all who are focused on quality, impact and sustainability underpinned by attention to detail via efficient and effective processes. You will be supported by and work with the Career Ready Scotland Operations Team to maintain thorough data and management information for the area.
Find out more
You can find out more about the role, and working at Career Ready, in our candidate pack.
- £34,000 – £37,500 DOE
- A working from home allowance of £300 pa is provided
- Annual leave: 25 days holiday plus bank/public holidays plus 2 additional days in the summer. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
- 6% of salary contribution to a private pension subject to an employee contribution of 3%
- Access to both our Reward Gateway Portal and an Employee Assistance Programme
- Interest-free season ticket or bicycle purchase loans
- Business expenses including mileage allowance for car usage
How to apply
Please visit our website for full details of how to apply.
Timetable
Closing date (early applications encouraged): 19 January 2025
Interviews will take place on 23 and 24 January 2025
The client requests no contact from agencies or media sales.