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Page 37 of 38
Greater London (On-site)
£24,804 per year
Part-time
Permanent
Job description

The Woodland Trust is looking for a Visitor Centre Assistant based at our Hainault Forest Visitor Centre to deliver a welcoming and memorable experience for our visitors at Hainault Forest. 

The Role: 
•    Based at our Hainault Forest Visitor Centre,. this role is an important part of a small, friendly team delivering a welcoming and memorable experience for visitors to Hainault Forest. 
•    Working in the Woodland Trust’s visitor centre, the role will assist with retail operations, provide excellent customer service, help with visitor engagement activities, deal with enquiries and promote ways that visitors can support our cause - including Woodland Trust membership. It includes providing an important meet & greet function to visitors as well as signposting, dealing with enquiries, promoting membership and undertaking retail transactions. 
•    You’ll work collaboratively with colleagues, volunteers, and external partners to enhance the overall visitor experience at the forest; making a positive contribution to achieving our vision for the site.
•    You’ll contribute to engaging visitors with the forest in a way that inspires them to take action and connect with our cause. This role combines visitor engagement, occasional support in events delivery, and communications activity.
•    This role may require an enhanced DBS check as part of our pre-employment checks.
•    This role is part time, 11 hours per week, every Saturday and Sunday (5.5 hours each day). We would be open to a job share for this role, either one weekend day a week or every other weekend. Please specify your preference in the application form.
•    You will be expected to travel to and from Hainault Forest Visitor Centre, as your place of work. 

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
•    You’ll have previous experience working in a retail or customer facing environment. You’ll have a friendly and welcoming manner, ensuring all visitors feel valued and informed. 
•    You’ll be able to manage multiple tasks and prioritise effectively, with the ability to work independently as well as part of a team.
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively. 
•    You’ll know about the basics of health and safety as it relates to public engagement as well as what makes a successful visitor experience.
•    You’ll have great communication skills, both written and verbally, and will be able to adapt to different audiences. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Even if you don't meet every requirement of the role, we would encourage you to apply.  

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held in person week commencing 31st March.

Posted by
The Woodland Trust View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 27 February 2025
Closing date: 23 March 2025 at 23:30
Tags: Customer Service