Operations Manager Jobs

We're seeking a skilled and dedicated individual to join our team as a Service Manager for a service working with 16 plus children and care leavers. In this role, you will play a vital role in providing effective leadership to an integrated and multi-functional team providing an assessment, support and move on to the young people we accommodate.

Your mission: to motivate and develop the staff team to consistently deliver a high quality and needs led responsive service to young people. Through this the overarching goal is to empower young people through the care system and in the development of lifelong tools they need to lead fulfilling lives outside the confines of traditional services. 

About the Role:

As the Service Manager, you will report to a Regional Service Manager and will be working closely to ensure the services meet our business objectives. You will actively direct the team in their day-to-day work to ensure your young people’s needs are at the centre of the support process and the support provided is personalised and of a high quality. 

You will be working within a strengths and recovery framework embedded within a trauma informed approach to meet the varying needs of young people experiencing a multitude of varying needs including offending behaviour and complex mental health. You will have responsibility of housing management and will work within the management team and internal SHP Central teams to ensure the service are delivered to the highest standard. 

About you:

• Experience managing staff working across multiple sites. 

• Experience managing accommodation based services with a variety of tenure and a knowledge of housing management and health and safety. 

• Your toolkit includes a track record in building positive stakeholder relationships and community networks. 

• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model. 

• You can creatively inspire opportunities for our young people to thrive and staff to develop to their highest potential. 

• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. 

• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms. 

About SHP:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community. 

Important Info:

Closing Date: Sunday 9th February at midnight 

Interview Date: Friday 21st January at SHP Head Office 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

As Volunteer Outreach and Partnerships Officer, you will be working closely with our Communities and Volunteering Manager and the wider north of England team to support the development and delivery of a plan for local volunteering and community engagement. You will explore and develop partnerships with local communities and identify volunteering opportunities that will enable us to reach more people and drive forward positive change. You will be an excellent communicator and be passionate about volunteering and supporting volunteers, local groups and communities to develop and grow. You will have a good understanding of how volunteers can support the work of charities and have a creative approach to creating accessible and workable volunteer opportunities that meet the needs of an organisation and the diverse populations we serve across our region.

Job Description

We are recruiting a Service Manager to lead the team at our Church Lane Day Centre in Tooting.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

About this post

We have a 1 Year Contract for a Service Manger (Wandsworth Day Opps) - 36 Hours Per week.  You will be a creative and independent thinker, with excellent management skills, who is able to support and empower the staff at our Wandsworth Day Centre to create a welcoming and supportive environment for adults living with learning disabilities. 

You are someone who:

• Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability.
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Critical Values in the delivery of this role

• To support the Head of Community Support Services with the general oversight, leadership and development of our Wandsworth Service offer.
• Managing the capacity and delivery or resources that underpin the independence, ability and knowledge of those using our services, their families and carers.
• Driving the business development, leadership and accountability for the Wandsworth operations and the multi-disciplinary team within it.
• To ensure compliance with our contractual obligations under the borough Framework, all legal responsibilities under the care act, mental capacity act and other relevant legislation pertaining to the care of vulnerable adults
• To uphold and model good practice and the charity’s values in all areas of social care with staff team, leading by example, setting standards, and providing supervision to staff, focusing on achieving high quality care for service-users.

Working Expectations

• The working day is usually between 9-4pm Monday to Friday and to be on call for the service when required.
• Flexibility on start time due to service needs.
• Attendance at training.  Additional Management training will be provided, including supervision, communication and eventually an NVQ Level 5 in Leadership and Management in adult social care.

Experience and Skills Required

• Ability to empower both our staff team and service users.
• Patience and understanding.
• Excellent IT and organisational skills and willingness to learn our electronic systems.

Kineara is looking for someone who can grow our fundraising potential and engage key stakeholders across the sector, while delivering engaging communications and outreach campaigns that demonstrate our social value and grow our support base. They will play a key role in helping Kineara develop our newly formed charitable arm, alongside our community interest company, to generate income through engaging fundraising campaigns, impact-driven communications and strategic relationship-building with existing and potential funders. 

You will work closely with project managers and SLT (Senior Leadership Team) to identify how support services can reduce barriers to secure housing, work and school; prevent evictions and homelessness; and improve health and wellbeing of people facing challenges. You’ll use this understanding to motivate new stakeholders to invest in our work - whether charitable trusts, corporate foundations or individuals. 

You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow with an already impactful charity with a strong social mission and vision. You will be keen to understand how our work makes a difference to people and use our impact to demonstrate our social value.  This role crosscuts a range of key charitable specialisms, so you may have experience working in communications and be keen to widen your skillset; you may have a background in impact evaluation; or you may have worked in fundraising or development for a non-profit. We are keen to invite candidates with a range of experience from a variety of non-profit roles and are especially interested to meet candidates who have been part of – or are ready to be part of - the strategic growth of a charitable organisation.

Why us, now? Kineara is going through exciting changes this year: as a newly registered charity, we are opening up to new avenues of finance, engagement and growth. Our most recent projects have put us at the forefront of innovative ways of delivering support to private renters, working in partnership with housing services, private landlords, solicitors and health services to envision secure housing for all. We are also a team with lived experience and are a culturally diverse, spirited and mission-focused group that takes care of each other.

Why you? You are motivated by seeing vulnerable and marginalised people thriving and you have the drive to grow the reach of our organisation so that more people in need can access our support. You have a wide skillset and open attitude, ready to learn what you don’t already know and confident to lead on your projects but understand the value of listening, collaboration and working to joint and shared ambitions.

Communications   

• Develop, contribute to and implement impact-driven and strategic communications campaigns that build Kineara’s fundraising capacity and raise awareness of the issues
• Develop brand identity for Kineara’s new charitable arm, ensuring it is consistent across all activities in the organisation, while maintaining Kineara’s overall ‘look and feel’ to ensure coherence in branding, colours, messaging, style and approach.
• Manage the creation, development, distribution of compelling, impact-driven story-telling about Kineara’s work and beneficiaries using interviews, blogs, case studies, etc.
• Use a range of platforms to distribute print and electronic content including, but not limited to, newsletters, brochures, leaflets, posters reports, e-newsletters, and Kineara’s website
• Work closely with IT and business managers to ensure smooth running of internal communications

Fundraising

• Develop positive relationships with a range of stakeholders providing funding to charities, including in the third sector, public sector, and the business sector, to raise awareness and promote our         work
• Write grant and tender applications, and manage and coordinate work of external consultants supporting grant writing process where applicable
• Manage and administer online fundraising platforms, and develop accessible, persuasive campaigns for public donations
• Work with Finance Lead on finance strategy, costings, budgets, resource allocation

Impact

• Work closely with Operations Manager and practitioners to embed outcomes, create frameworks for monitoring and evaluate Kineara’s projects; and produce yearly evaluations and Impact Report of Kineara’s services
• Use learning from impact analysis to share with team and deliver impact-driven communications and to share our social value to funders and other stakeholders.

Business

• Contribute to development of business plans and strategic decision-making, working with the CEO, Finance Lead and Operations Lead (SLT)

Person Specification

Attributes

 With a strong alignment with Kineara’s values, you will be:

• An outstanding communicator who can engage, inspire and support colleagues, donors, trustees, volunteers and other stakeholders.
• Confident in promoting thought leadership to share our knowledge to develop external alliances and discuss topical issues online
• Passionate about addressing poverty and inequality, and commitment to equality and diversity
• A self-starter and a team player, with a flair for building relationships.
• Creative, enjoy innovative thinking and using your initiative.
• Adept at big picture thinking and project management, but also be able to engage with the detail to ensure projects are successfully completed.
• Comfortable with and skilled at change management and relish the strengths and challenges of a small and dynamic team in an evolving organisation
• Analytical and reflective, but with excellent time management and ability to work under pressure.

Experience and Skills

We’d like to see a strong track record that is relevant to each of the key components of the role, although we recognise that you may have stronger experience in one or more areas. You will be able to demonstrate that you could deliver in:

• Planning, executing, achieving targets to grow income streams, including donor prospect research, developing new donor relationships, and grant writing.
• Working on effective online or offline fundraising campaigns that influence a range of stakeholders, with a reflective, creative and innovative approach.
• Using impact and outcomes to engage and promote services to funders, partners and other stakeholders. 
• Developing brands and brand awareness in line with organisational objectives
• Creating communications plans in support of strategic objectives, and executing these to a high standard, reflecting and improving these to achieve greater impact.
• Familiarity with social media channels such as LinkedIn, Twitter and Facebook and solid experience of content creation and website management
• Creating and executing community, outreach and fundraising events.
• Strong IT skills and familiarity with CRM databases, MS Office, Word Press.
• Ability to put together and manage project budgets.
• Creating, developing and adapting outcomes tools such as survey, questionnaires, and focus groups
• Planning, creating and executing evaluations of projects, including creating surveys, events, questionnaires and feedback tools
• Managing communications/fundraising officers and external consultants

The Unity Project (TUP) supports people who are facing poverty and homelessness because their immigration status allows them ‘no recourse to public funds’ (NRPF). We are seeking an experienced and qualified immigration advisor to manage our specialist casework service. 

We believe NRPF should not exist and we are working to end it. Until then, we seek to minimise its impact by supporting people to make the ‘change of conditions’ (CoC) application to access public funds. We are a small organisation which has achieved national systemic change through the clear strategic focus of our casework. As the number of people affected by NRPF continues to grow, we are looking to take our casework service to the next level so that we can support more individual applicants and deepen our impact.

As Legal Casework Manager, you will oversee the casework process from start to finish, prioritising compassionate and effective support to applicants and ensuring we meet all regulatory requirements, while also holding a limited personal caseload. You will supervise our dedicated team in London, overseeing their professional development and personal wellbeing.  You will also focus on the strategic impact of our project, identifying opportunities for improvement internally, and working closely with our Strategic Casework Lead and external partners to achieve systems change through litigation and other channels.

You can view the Job Description and Person Specification by clicking on the below link, or on our website if you don't yet have a Charity Job account.

The Role

CoppaFeel! is looking for a Volunteer Community Manager to lead the day-to-day delivery of our volunteer programmes, ensuring they are effective and impactful for both volunteers and the young people we exist to serve. This role will be integral to implementing CoppaFeel!’s volunteering strategy and helping the organisation deliver on its strategic objectives.

The Volunteer Community Manager will work closely with the Senior Programmes Manager, Volunteer Engagement Executive, and Volunteer Administration Executive to drive volunteer recruitment, retention, and development. Together, they will ensure that volunteer initiatives are well-managed, engaging, and aligned with organisational priorities and values.

The role will also be responsible for embedding monitoring and evaluation frameworks to ensure that volunteer programmes and activities are insight-driven and demonstrate measurable impact.

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings, and in-person training. We will provide plenty of notice for when you are required to be in for these purposes.

You will report to the Senior Programmes Manager and sit within the Education team.

Roles and Responsibilities

Line management

• Provide line management to the Volunteer Engagement Executive and Volunteer Administration Executive, ensuring the effective coordination and administration of volunteer programmes.
• Oversee the development of support, guidance, and resources for volunteers to ensure high-quality programme delivery.
• Foster a culture of collaboration, innovation, and continuous improvement within the volunteer team.

Volunteer Strategy and Programme Delivery

• Support the Senior Programmes Manager in delivering the volunteering strategy, ensuring it aligns with CoppaFeel!’s organisational strategy and objectives.
• Oversee the recruitment, induction, and onboarding processes for volunteers, ensuring a seamless and engaging experience.
• Lead on planning and executing volunteer training and community events, working closely with the Volunteer Engagement Executive and Volunteer Administration Executive.
• Develop and implement strategies to improve volunteer retention, satisfaction, engagement and participation

Volunteer Communication and Engagement

• Oversee effective communication with volunteers, including e-newsletters, social media content, and community management, in collaboration with the Volunteer Engagement Executive.
• Oversee the thanking and recognition of volunteers, including events, gifting, incentives, and post.
• Manage feedback mechanisms to monitor volunteer satisfaction and identify opportunities for programme improvements.

Operations and Administration

• Work with other departments to integrate volunteering across CoppaFeel!’s initiatives.
• Oversee outreach efforts to promote volunteer recruitment and engagement opportunities, ensuring they reach diverse audiences.
• Build relationships with regional representatives and external organisations to expand CoppaFeel!’s volunteer reach.

Skills, Experience and Qualifications

Essential

• Three years experience in coordinating volunteer programmes, with a focus on recruitment, engagement, and retention.
• Proven ability to support team development, with line management experience.
• Strong interpersonal skills, with the ability to build and maintain relationships with volunteers and stakeholders.
• Experience contributing to the development and implementation of initiatives to enhance volunteer programmes.
• An understanding of monitoring and evaluation practices, with the ability to collect and use data and feedback to improve programmes.
• Commitment to promoting equality, diversity, and inclusion in volunteer activities.
• Excellent written and verbal communication skills, with the ability to engage and inspire volunteers.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• Ability to work collaboratively within a team and independently when required.

Desirable

• Some experience working in the voluntary or charity sector.
• Familiarity with volunteer management platforms or digital tools for volunteer programme coordination.
• Experience supporting events or training for volunteers.

Main benefits, Terms & Conditions

Annual Leave: 22 days pro rata (plus public holidays). Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.

Hybrid working pattern with 3 days working from home (pro rata). Flexible hours with core hours of 10am - 4pm.

Training: We have a budget each year for employees training and development plans.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

Job Title: Event Manager

Area of Support: GSG Impact Leadership Meeting

Duration: January - June 2025

Location: Remote

GSG Mission & Objectives

GSG Impact is a global not-for-profit organisation, established under the 2013 UK G8 presidency, with the goal to create the infrastructure and incentives for capital to flow for measurable, positive social and environmental impact.

We do this by creating, accrediting, and supporting national impact institutions - GSG National Partners. Today we are responsible for over 40 National Partners covering 60% of the global population. Over 50% of our National Partners are in emerging markets, with many more in development. Collectively GSG Impact and our National Partners work together as the GSG Impact Partnership.

We are a powerful global movement, developing innovative impact investment solutions and driving national and international policy and regulatory change to enable these solutions to be adopted at scale.

Our mission is to build impact economies across the globe, creating the infrastructure and incentives for capital to flow for the SDGs & climate goals.

Job Summary:

GSG Impact is looking for an Event Manager to support the organization of the annual Global Leadership Meeting (GLM), which will take place in Japan from May 20 to 22, 2025.

The GLM is a three-day, highly interactive international event designed as a workshop experience. It is organized in partnership with our local partner, the Japan National Partner. This invitation-only event has approximately 150 attendees from over 60 countries.

The Event Manager is responsible for the logistics planning and execution of this event, ensuring its success, on-budget, and alignment with GSG and Japan National Partner goals.

This role requires exceptional project management skills, attention to detail, and the ability to coordinate with stakeholders in different time zones to deliver a high-quality experience.

Key Responsibilities:

1. Event Planning, Coordination & Execution:

● Manage a comprehensive event plan, including budget and timeline.

● Create a simple mini website or online tool to communicate clear information about the event and manage registrations.

● Manage event communications with invitees: plan, draft and send out invitations and reminders to register for the event.

● Support attendees with Visa requirements

● Support GSG Impact team with travel requirements and accommodations

● Act as the primary point of contact for attendees’ requests regarding logistics (e.g., accommodations, travel, and food requirements).

● Communicate with the event venue to create the right setting for the event.

● Communicate with the event hotel to ensure a smooth booking process for attendees.

● Collaborate with local stakeholders to research and recommend venues and suppliers that align with event goals and budget.

● Manage event-day operations, including staff coordination, troubleshooting, and ensuring a smooth guest experience.

2. Stakeholder Communication

● Provide regular updates on event progress, challenges, and milestones to key stakeholders.

3. Budget Management

● Maintain a detailed event budget to ensure the event is delivered within the approved budget.

● Negotiate contracts with vendors and suppliers to ensure cost-effectiveness.

4. Post-Event Analysis

● Conduct post-event evaluations to gather feedback, measure success, and identify improvement opportunities.

Qualifications

Experience:

● Proven experience (5-8 years) in event planning and management, including large-scale events.

● Proven experience with international events and complex contexts.

● Experience working with multiple stakeholders.

Skills & Competencies:

● Strong organizational and multitasking abilities.

● Excellent interpersonal and communication skills, both written and verbal.

● Proficiency in event management software and online tools.

● Budgeting and financial management skills.

● Problem-solving skills and ability to work under pressure.

● Time adaptation and flexibility to collaborate effectively with stakeholders across different time zones.

Additional Requirements:

● Willingness to travel.

● Ability to lift and carry event materials as necessary.

Note: This job description outlines the general responsibilities and qualifications for the role. It is not exhaustive and may be modified as needed by the organization.

Work Environment:

Our work environment is inclusive and collaborative, designed to support a diverse, global team. Operating primarily online, we use digital tools and flexible communication strategies to stay connected across different time zones and locations. We foster respect, transparency, and teamwork to ensure everyone feels valued and empowered to contribute.

Payment Terms and Rate

We prefer candidates who operate as self-employed or through their own company and can invoice for services (equivalent to a freelance/contractor arrangement). The day rate for this role is £250, we estimate approximately 100 working days for this role.

GDWG has an exciting full-time opportunity to join our team working within the casework team, with responsibility of administrative duties and casework support.

We require blended working from home and from our office in Crawley with Thursday in the office and one other day a week to be agreed. This is a one-year fixed term contract with the likelihood of extension. The role requires an all-rounder who is comfortable giving calm telephone support to people in crisis and can demonstrate a high level of organisational skills including attention to detail and meticulous record-keeping in a fast-paced work environment. 

Trauma Foundation South West (TFSW) is seeking a half-time Director of Operations at an exciting period of growth for our small, but well-established and loved charity. 

Responsible to: Board of Trustees

Contract: Permanent Part Time, 6 months’ probation period

Working hours: 0.5 FTE/17.5 hours pw (occasional evening/weekend working)

Location: Flexible work from home with travel to Bristol as required (about 4 times a year)

Salary: Salary £38,850 (£19,425 pro rata)

Benefits: NEST pension, 25 days annual leave (pro rata) + bank holidays (pro rata); flexible working from home. Access to TFSW training programme.

About TFSW

We provide free, long-term psychotherapy to traumatised asylum seekers, refugees and trafficked people in Bristol; and professional training and supervision to individuals working with traumatised people in the Southwest and nationally.  

We are a warm, welcoming team with a strong commitment to staff wellbeing and personal development and core values of compassion, collaboration and courage.

TFSW are part of a healing, welcoming and supportive community for traumatised refugees across the Southwest and have an ambitious vision to be a centre of excellence in our areas of specialism so that people get the support they need. In the past few years, we have made a successful transition from being volunteer-led to being a professionally-led charity with increased funding, staff and clients and the foundations laid for the next stage of growth.

The Director of Operations is a critical role, ensuring the charity is effectively run while leading on the fundraising and development that will enable TFSW to further grow our reach. We are seeking an experienced leader to rise to this challenge, someone who will enjoy working across all aspects of the organisation, effectively balancing the day-to-day operations of the charity with a strategic and ambitious mindset. If you are enthusiastic about the work we do, share our values and would love to bring your experience to a charity looking to consolidate then expand our reach across the Southwest, we’d love to hear from you.

We believe that diversity is a strength, and the more perspectives, voices and experiences we can bring to our work the better. We particularly welcome applications from people with lived experience relevant to our work as well as people from all marginalised groups, communities and backgrounds. We are committed to supporting you in your application; if you do not meet all the requirements of the role and feel you have other relevant experience we would love to hear from you. If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process please do get in touch.

(For the full job description and person specification, please read the attached document). 

Worthy causes. Ambitious minds. Positive pursuits. 

Philanthropy Operations Senior Executive

*Internally this role is known as:

Gift Processing, Governance and Reporting Senior Executive

£35,000 - £40,000 plus

Reports to: Crick Operations Senior Manager

Directorate: Strategy & Philanthropy

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week (open to flexible working requests such as 4-day week)

Location: Francis Crick Institute, London, 1 Midland Road, NW1 1AT (4 days per week in the office)

Closing date: 19 January 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Competency based interview

Responsible to : Chief Executive Officer (CEO)

Responsible for : Client facing teams including domestic and sexual abuse support workers, helpline, counselling, safe accommodation and children’s teams. (Direct Reports: 6)

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. We believe in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the delivery of a compliant and effective operation, she will provide direct line management for the Pathway Project domestic and sexual violence support, outreach and helpline teams. She will be responsible for the delivery of high quality support within the safe accommodation sites and excellent quality of service within Pathway Projects counselling provision. She will have a focus on excellence and understand the drive for continual improvement and increased performance. She will collaborate with colleagues to drive the development and maintenance of networking and fundraising links within the local community. She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality services to service users, and creating a working culture where all are valued and encouraged.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To implement and deliver the strategic plan for the operation, adhering to regulatory and financial controls.

c. To ensure the Charity is operated to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

d. Ensure Pathway Project remains responsive to the needs of its service users, staff and trustees and can demonstrate the value of the services provided and the impact of its work.

e. Be an expert on matters relating to Domestic Abuse, and best practice in supporting end users.

2. FINANCIAL MANAGEMENT

a. To be accountable for the delivery of the operation, within defined financial criteria, including business plan & cash flow targets.

b. Support the CEO in providing oversight on the wider financial performance of the Charity.

c. To understand the income generation strategy and collaborate to develop it as required.

d. To support the CEO in the sourcing of funding opportunities and complete any required applications and any required data returns as per funding guidelines.

3. GOVERNANCE

a. To work with the CEO to lead and manage the Charity in accordance with the articles of association and in line with the obligations of the Charity Commission.

b. To support in the development of a best practice operating infrastructure, to allow the Trustee Board to fulfil its statutory responsibilities and exercise effective control.

c. To maintain up to date policies and procedures.

d. To provide support and guidance to the CEO in all aspects of the running of the charity.

e. To ensure accurate record keeping and data security

4. LEADERSHIP

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To ensure robust recruitment and training processes are in place.

c. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

d. To monitor and manage the quality of service delivery.

e. To work with the team, CEO and Board to provide a safe, and motivating work environment.

f. To provide line management to all staff who deliver client facing services including domestic and sexual abuse teams, safe accommodation team, counselling team and children’s services.

g. To recommend improvements in the management structure of the teams, including consideration of the overall delivery to budget.

h. To ensure all HR records and practices are maintained, utilising the support of external HR resource where required.

i. To ensure monthly supervisions are completed including assessment of case management on OnTrack.

j. To work with Head of enabling services to ensure volunteer contribution to the client based services is maximised.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To link into the Head of enabling services around income generation and the development of a Community Fundraising Group supported by volunteers.

c. To support Pathway Project CEO, managers and Community Engagement Worker with driving Pathway Projects social media agenda in order to build community support.

d. To be Pathway Projects front facing liaison for community fundraising and support.

e. To attend meetings, as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange outreach team/staff meetings which positively support the team.

b. To attend management meetings, and where required, Board or Sub Board meetings.

c. To take part in the equitable recruitment of new staff, to deploy existing staff effectively and to motivate and manage the activity of staff ensuring that they effectively contribute to the achievements of Pathway goals and to their own personal development .

d. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

e. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project.

f. To ensure the Pathway maintains strong links with local agencies and helps support the domestic abuse agenda through sharing of data and attendance at meetings.

g. To deputise for the CEO where required, alongside other management.

h. To lead on operational projects for the organisation as the main point of contact and oversee work that needs completing, e.g. maintenance of building, service contracts alongside the Finance Manager.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project.

f. Maintain effective networks with all principal supporters and stakeholders. To actively seek opportunities to expand and promote the role of Pathway within the local community.

g. Undertake any other duties that may reasonably be required from time to time.

Person Specification

Essential

• Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector 
• Experience in managing teams at a high level with strong team building and leadership skills 
• An understanding of compliance and continual service improvement to ensure quality assurance and service improvements 
• Experience of or a good understanding of Funders, reporting structures and the expectations placed on charities by funders 
• Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards. 
• Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines. 
• Experience of working in an environment with confidential data 
• The ability to lead teams to demonstrate excellent customer service delivery for all stakeholders, clients and partners. 
• Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting. 
• Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision 
• An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.
• An understanding of and a commitment to equal opportunities in employment and in-service delivery. 

Would you like to join a small but mighty charity, working as part of an inspirational team delivering real change for women and girls? Are you highly organised, and looking for a new challenge? If so, we are looking for a brilliant Data and Operations Officer who can support us to deliver our ambitious 3-year Strategy.

About the role

• You will provide a mix of data control and broader operational tasks, supporting the Senior Operations Manager in their day-to-day operational management of the Charity, enhancing the charity’s ability to grow and adapt.
• You will supports ongoing GDPR compliance and data security by maintaining and updating data policies, participating in reviews, supporting teams, and assisting with the effective management of data subject access requests and data breaches.
• You will provide administrative support to the training team, using Salesforce to follow up and report on enquiries.
• You will assist with the documentation and tracking of partnership agreements and deliverables, and onboarding requirements of clients and funders.
• You will provide ad hoc support to the wider team with administrative tasks to ensure smooth operational delivery

About you

• You will have proven experience in a busy operations support role; excellent organisational and time management skills, with attention to detail and the capacity to manage multiple priorities effectively and meet deadlines.
• You will have experience with data protection and privacy requirements, including implementing GDPR-compliant processes, managing sensitive data securely, and providing practical guidance and training to others. 
• You will have experience of using Salesforce or another similar CRM to manage and report on data.
• You will have exceptional written and verbal communication abilities, including the ability to present data insights visually and clearly.
• You will have experience in supporting operational processes, such as managing expenses, coordinating logistics, and contributing to process improvements.

About SEA

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free from abuse and exploitation. Economic abuse is a form of coercive and controlling behaviour. 4.1 million UK women experienced economic abuse from a current or former partner in the last year. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

What we offer

• 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays
• Flexible working
• Working from home
• 3% Employer Pension Contribution
• Reflective practice and Employee Assistance Programme
• Enhanced sick pay, family leave and carer’s leave
• The chance to be part of our highly professional, supportive team

To apply

If you are passionate about making a difference and think you have the right skills and enthusiasm for the job, please apply via our website. Interviews will be held online week commencing Monday 27th January 2024. 

Surviving Economic Abuse is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from black and minoritised women and disabled applicants who are under represented at SEA.

Assistant Head of Operations

We are seeking an Assistant Head of Operations to play a key role in delivering impactful mental health services and driving operational excellence.

Position: Assistant Head of Operations
Salary: £38,000 - £40,000 FTE (£30,400 - £32,000 pro rata)
Location: Rochdale, with some flexibility for hybrid working
Hours: 28 hours per week (4 days), with flexibility for meetings and service requirements
Closing Date: 7th February 2025
Interviews: 14th February 2025

About the Role

As the Assistant Head of Operations, you’ll support the Head of Operations in managing and developing mental health services across the organisation. You will provide leadership to service managers, ensuring operational efficiency, effective service delivery, and alignment with the organisation’s values and goals.

Key responsibilities include:

• Line managing service managers to ensure high-quality service delivery and operational efficiency.
• Collaborating on strategic planning and aligning operations with organisational goals.
• Supporting the development and retention of staff through training and professional development opportunities.
• Building and maintaining relationships with key stakeholders, including funders, commissioners, and community partners.
• Assisting with risk management, safeguarding, and compliance with GDPR and other legal standards.
• Representing the organisation externally to promote services and partnerships.
• Identifying and contributing to new funding opportunities and service improvements.

This is a unique opportunity to influence service delivery and operational strategy in a growing and dynamic mental health charity.

About You

To succeed in this role, you’ll be a proactive and experienced leader with a strong commitment to improving mental health services.

Essential skills and experience include:

• A Level 5 qualification or equivalent in a relevant field.
• Proven experience managing teams and delivering service outcomes in a mental health or charity sector.
• Strong organisational, communication, and problem-solving skills.
• Experience in safeguarding and promoting equality, diversity, and inclusion.
• A valid UK driving licence and access to a vehicle for work purposes.

About the Organisation

You will be working for an independent, local mental health charity who have been providing services to those within the Borough of Rochdale for 35 years! They are committed to promoting recovery and well-being, empowering individuals to lead meaningful lives, through a range of services and group sessions. Dedicated to empowering individuals with mental health needs to lead fulfilling lives. Their services prioritise lived experience, collaboration, and community integration, promoting hope and resilience at every level. As part of the team, you’ll contribute to an organisation committed to openness, responsiveness, and unstoppable support for those in need.

Other roles you may have experience of could include: Operations Manager, Mental Health Services Manager, Programme Manager, Service Delivery Lead, or Charity Development Manager. #INDNFP

Ready to make a difference? Apply today and contribute to transforming lives in your community. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Head of Operations (Maternity Cover - 12 months)

We have an exciting opportunity to work within the senior leadership team at Bristol City Robins Foundation, leading and managing our internal operations.

• Do you have experience working at a senior and strategic level?
• Can you use data to inform and implement effective and efficient internal business processes?
• Are you a forward-thinking leader committed to advancing the organisation’s strategic objectives through effective operations?

If so, we would like to talk to you…

Bristol City Robins Foundation is a registered charity that strives to make a positive difference through sports and learning. We recognise our positive impact on the community and continually seek to develop and expand our reach.

The Head of Operations is vital in shaping the organisation’s approach to internal operations, which includes data capture, governance, regulatory audits, policy, process, and risk management.

This position is designed to drive innovation and efficiency across the organisation to ensure we meet our charitable objectives.

Your Main Responsibilities:

• To play a key role in the Senior Leadership Team, specialising in internal operations.
• Lead on regulatory audits such as the PLCF/EFLITC Capability Code of Practice.
• Ensure the charity delivers best practices across the charity’s operations through policy, efficient processes and standards that align with the overall strategy.
• Ensure compliance with charity governance standards and legal requirements.
• Ensure the charity's monitoring and evaluation systems are in place and fit for purpose, and capture the data required to report against the foundation strategy.
• Line management of the HR & Office Manager, DSO, and Administrators.
• Oversee the implementation of technology solutions throughout the organisation.
• Report on operational performance, amending and adapting processes where improvements can be made to support a culture of continuous improvement
• Identify new operational risks and mitigations and report on their status and the existing operational risks as part of the charity’s wider risk management strategy and planning, including quality assurance.

You will have:

• The ability to inspire and lead a team towards achieving project and department-wide goals.
• The ability to identify good practices and have the capability to monitor and benchmark performance
• A creative mindset to solve problems and maximise efficiency
• The capability to analyse and understand information through qualitative and quantitative data/information.
• Strong interpersonal and communication skills to connect with the community, staff, and stakeholders/partners
• Flexibility to navigate the evolving landscape of the charity sector.

Safeguarding Statement:

Bristol City Robins Foundation is committed to safeguarding children's and young people's welfare and expects all staff and volunteers to endorse this commitment. This post requires Enhanced Criminal Records Checks and may include checks against the Barred Lists; as such, it is exempt from the Rehabilitation of Offenders Act (1974). Therefore, all convictions, including spent convictions that have not been subject to filtering by the DBS, should be declared.

Equality Statement:

The successful candidate must ensure a positive commitment to equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description. The candidate must also promote positive working relationships between all internal and external stakeholders.

Benefits

• 25 days annual leave, increasing to 28 days after 3 years of employment, increasing to 30 days after 5 years of employment (plus bank holidays and Christmas closure days)
• A flexible working environment with generous planning, preparation, and admin time in your timetable.
• Generous pension scheme.
• Generous continuous personal development budget.
• 2 x BCFC and Bristol Bears tickets to home league games
• Work equipment (BCFC clothing, laptop, phone)
• The opportunity to be part of an incredible journey.

Notes

Maternity cover 12 month fixed term contract

This position is full-time (37.5 hours per week).

The candidate must be willing to work occasional evenings and weekends. The successful candidate will be subject to an Enhanced DBS check.

To apply, You must complete the Application form (CVs alone will not be considered) found at the bottom of the vacancy and apply through Breathe

Closing date for applications: Sunday 19th January 2025.

We would be looking for the successful candidate to start in February 2025.