Operations Manager Jobs

There are about 2,000 LGBTQI people claiming asylum in the UK every year because of their sexuality, gender identity or intersex status. When they come to the UK, they are still not safe. They are often abused in refugee accommodation by other refugees who come from the same or similar countries to the one they are escaping; they become homeless and depressed; and they are rejected by their ethnic community and live in poverty.

The job involves coordinating our online and offline activities, providing admin support to the team in running Micro Rainbow’s programmes and weekly events and administering day-to-day financial transactions.

The ideal candidate is passionate about equality, has excellent coordination, IT, attention to detail and administration skills.

We are seeking an experienced and dedicated CEO to lead the organisation to further growth, with the knowledge to help us build the right processes and structure as that growth is realised.  As a charity that has been serving the local area for nearly 40 years, we recognise how important maintaining a positive reputation is, and how building relationships with local businesses can support us.  Building those relationships and securing additional funding streams is a key part of this role.

Our service users are incredibly important to us, and it is essential the voices of our parents, children, and young adults are heard and incorporated into all aspects of planning, and that you advocate for them when working with local agencies and other partners.  With this in mind, the understanding of the difficulties faced by disabled people that comes with lived experience is highly desirable for the role.  Experience in children’s, family, or health services is also desirable.

Our Board of Trustees collectively have extensive experience in senior leadership, finance, marketing, and family health, and they will support you in your role.  The amazing staff at Umbrella are enthusiastic and repeatedly go above and beyond to deliver the best service possible.

Job Title: Chief Executive Officer (Maternity Cover)
Location: London Metropolitan University Students’ Union, London
Contract: 1 year fixed-term, Full-time (Maternity Cover)
Salary: £56,250

The Board is open to a flexible approach to this appointment. If you would like to discuss what you can offer LMSU, or discuss the role in more details please get in touch with us.

About Us:
London Met Students’ Union is a vibrant, student-led organisation committed to improving the student experience and representing the interests of over 13,000 students. We support students in every aspect of their university journey, from academic advice to social and extracurricular activities. As we move into the first year of our new strategic plan, we are seeking a dynamic and experienced leader to join our team for a maternity cover period.
 

Role Overview:
We are looking for a talented and experienced professional to step into the role of Chief Executive. You will be responsible for delivering the first year of our new strategy and ensuring that we effectively support and represent our diverse student body. You will oversee all operational activities, lead a dedicated team, and work closely with both the University and external stakeholders to advance the interests of our students.

Key Responsibilities:

• Lead and manage the day-to-day operations of the Students' Union.
• Provide strategic leadership and direction to the staff team, ensuring alignment with the union’s mission, values, and objectives.
• Oversee the development and delivery of key services and student-facing activities.
• Manage relationships with key internal and external stakeholders, including London Met University, student groups, and external partners.
• Ensure financial sustainability and governance compliance, working with the Board and senior management.
• Drive student engagement, ensuring that the voice of students is heard and represented at all levels of decision-making.
• Support the President and elected officers in fulfilling their leadership roles.
• Manage the implementation of student campaigns, events, and other initiatives to enrich the student experience.

About You:
We are looking for an individual who can step in and hit the ground running. Ideally, you will have experience in leadership within a student or member-led organisation, as well as a solid understanding of the challenges facing students today. You will be a strategic thinker with strong interpersonal skills and a passion for student advocacy.

The successful candidate will demonstrate:

• Proven experience in a Chief Executive or senior leadership role, ideally within a Students' Union or similar not-for-profit organisation.
• Excellent understanding of student issues and the ability to lead with empathy and vision.
• Strong organisational, communication, and relationship-building skills.
• A proactive and solutions-oriented approach to problem-solving.
• Experience in financial management and operational oversight.
• The ability to represent the Students’ Union in external forums and to advocate for students effectively. 

​What We Offer:

• A supportive and inclusive working environment.
• Opportunities for professional development and growth.
• The chance to lead a passionate and dedicated team.
• Hybrid & Flexible working opportunities.
• Cycle-to-work scheme, interest-free loans & more!

At LMSU, we’re all about inclusivity and value diverse voices that reflect our student community. We’re committed to fair recruitment practices, including anonymous shortlisting to remove unconscious bias from the selection process. Our interview panels are trained in Unconscious Bias to ensure a level playing field for all candidates. We strongly encourage applications from underrepresented groups, including ethnic minorities, people with disabilities, LGBTQIA+ individuals, and those with dependents.

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can not only build resilience but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

Job Purpose

The postholder will be responsible for two key organisational areas:

- Practice Education to an allocation of student social workers: 80% of workload
- Support with induction planning and administrative tasks relevant to the student placement programme: 20% of workload

The postholder will be responsible for providing student social workers with effective, high-quality supervision and support throughout their practice placements and maintaining accurate records of student work undertaken to inform holistic assessments of students’ practice. This role will entail stakeholder engagement both with internal leaders and external partners. The role will involve maintaining close working relationships and crossover workstreams with the Business Support Team, Health & Safety systems, and compliance responsibilities.

Main Duties and Responsibilities

• Student Social Work Placements:
• Maintain relationships with key placement providers through provision of high-quality practice education,
• Practice Educate placements for their entirety at the charity,
• Write reports relating to the above.
• Support a continual and iterative induction process with support when inducting students to all relevant systems – utilising experts across the organisation to deliver elements of the package,
• Work in partnership with Business Support to implement appropriate systems relating to e-learning and hand over to line management during induction,
• Support the arranging of accounts, in partnership with the Business Support Team to enable new users access to the organisation’s systems.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared. It should be remembered, however, that it is inevitable that, over time, the nature of individual jobs will change; existing duties may be lost and other duties may be gained, without changing the general character of the duties, or the level of responsibility entailed. Consequently, this job description may be revised from time to time.

All staff are expected to work within all Gaddum policies and procedures.

An exciting opportunity has arisen for a Training Officer to join the Learning and Development team on a 6 months fixed term contract. The role is to provide a consistent and high level of both operational delivery and administrative support by updating training information and maintaining training systems and processes.

This role is not open to sponsorship.

Role Requirements

• Maintain effective administration systems to support and develop the training function
• Be first point of contact for enquiries into the Training team
• Maintain the team inbox and respond to enquiries, owning all queries
• Process & manage internal booking for training using Select HR (our HR System)
• Process applications for external training, organising payment and liaising with trainers where appropriate
• Manage administration for all in-house training sessions by producing delegate lists, preparing materials for facilitators as required, booking rooms, equipment & catering etc.
• Producing certificates
• Process external facilitator invoices including costings for departments
• Organise & coordinate the training calendar for the following year by liaising with facilitators and colleagues and working with CSET and Therapy teams
• Update schedules with changes/additions as they arise and inform training
• Monthly preparation of induction programme including production of training memos, induction folders, session materials, catering requests & induction evaluations. Deliver brief Training session to new starters and help with tours where necessary
• Deliver appraisee training via teams

Interview Date: 6th February 2025

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Role

To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Manage a patch of approximately 100 units. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation. 

Deputy Chief Executive Officer
Location: Hybrid (remote/South Kensington, London)*
Status: Permanent (flexible and part-time working options would be considered)
Salary: c.£100,000+ FTE per annum, depending on experience and qualifications

*We welcome requests for flexible working arrangements, including hybrid and part time working. This is looked at on a case-by-case basis, balancing the Society’s needs with the successful candidate’s other commitments, to support a good work-life balance.

As the Society approaches its 200th anniversary in 2030, with ambitious associated goals, we are looking to strengthen our executive team with an exceptional, entrepreneurial leader with proven ability to balance strategic and operational impact.

To mark our bicentenary, we want our building, which is at the heart of London’s Exhibition Road Cultural Quarter, to be a gathering point of global significance and influence for people intent on making a positive difference to the world.
In achieving this, we will be able to support many more people, from leading experts to the simply curious, as they develop their skills, share their knowledge, and travel with purpose.

This new role is a vital appointment during a critical period of opportunity and challenge for the Society.

We foresee the role to be a blend of three principal elements:

• (i) Deputising for the CEO - Partnering with the CEO, in a cross departmental brief, acting as his deputy, taking a lead role in the shaping, implementation and reporting of the Society’s wider strategy, and accepting such delegated responsibilities as the CEO may request. The focus will be on interdisciplinary activities and initiatives, e.g. those outlined below in points (ii) and (iii); deputising in specialist areas will remain the responsibility of the appropriate Senior Management Team (SMT) member.
• (ii) Optimising revenue - Leading the development of the Society’s fundraising and commercial capabilities, coordinating operations across current and potential income streams to ensure an optimised, diverse and sustainable body of revenue.
• (iii) Strategic programme delivery - Leading the delivery of complex programmes that ensure the Society’s future potential is fully realised, initially focussing on: The House Project, to reimagine how our building can most effectively work for all users; the Society’s programme of bicentenary activities; the Society’s sustainability performance; and developing effective strategic impact reporting.

Benefits

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am and 4.00pm.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Generous pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• 24-hour Employee Assistance helpline with available counselling support.

Closing date: 5.30pm on 14 February 2025. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society is committed to equal opportunities and values diversity in its workforce.

No agencies please.

The post-holder will work within Warwickshire Family Wraparound Service

Staff will be based within Family Help localities within Warwickshire - address to be discussed at interview or prior

Permanent with Funding until March 2027.

Salary: £32,839.52 Per Annum

The Children's Society is currently undertaking a pay and grading review - this review is intended to improve our current approach; we are currently consulting with our recognised trade union and any changes are due to be implemented in April 2025.

INFORMATION ABOUT THE ROLE

We are look for people who will work with families to ensure increased access to support for the whole family as part of a multidisciplinary team.

The role will require you to develop relationships with several professionals across organisations and other service providers to enhance the emotional, mental health and wellbeing offer with the aim to increase the family's personal resilience and empower them to manage their own mental health.

We are looking for dedicated professionals to join our team.

This post has the following special circumstances:

-Occasional evening and weekends work may be required as part of the role

-The post holder will be required to hold a full driving license and have use of a car for The Children's Society business.

In order to be considered for this post you will have to demonstrate that you already have:

Experience

-Experience in family support: Direct experience working with families facing complex social, emotional, and mental health (SEMH) challenges

-Multi-agency collaboration: Proven ability to collaborate with multidisciplinary teams (e.g., health, education, social care) and coordinate holistic care plans.

-Community outreach: Experience engaging hard-to-reach families and providing accessible support in community settings.

Skills

-Able to develop effective therapeutic relationships.

-Ability to effectively amplify the voices of children and families, ensuring their needs are heard and addressed in multidisciplinary settings.

-Ability to conduct full and robust assessments where required (including service-based and risk-based assessments).

Qualification

-Experience in working with children, young people and families in a similar setting, delivering support and structured interventions for the whole family.

-Relevant level 5 professional qualification in such as Social Work, Diploma in Counselling or Psychotherapy, Psychology, Youth Work or Nursing and or significant relevant experience.

-The post holder will be required to hold a full driving license and have use of a car for The Children's Society business.

INFORMATION ABOUT THE CHILDREN'S SOCIETY

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer. 

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. 

Benefits

Enhanced Annual leave 28 days length of service extra 2 after 2 5 and 7 goes up to 36 days plus bank holidays.

Free eye test claim back

Pension match contribution up to 8% can op out

Life Assurance death in service 4 x salary gets paid to nominated person.

Cycle to work 39% of bike costs can be spread across the year

770 retailers discounts offered with You Star App.

All people within diverse backgrounds are encouraged to apply, and particularly welcome applications from Black, Asian and Minority Ethnic communities  

The Children's Society is committed to safeguarding and protecting the children and young people that we work with.  As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.  

Therefore, candidates applying for work in our Youth Impact domain will be required to complete an “Employment history_template” document prior to interview. 

We anticipate to receive a high number of applications for this role and we reserve the right to close the role should we receive enough suitable applications.

Interviews will be held on only the following dates  TBC.

For an application pack please visit the web site

http://www.childrenssociety.org.uk/about-us/work-us

For an informal discussion please contact Lisa Millichamp Operations Manager [email protected].

IN1

Salary: ££31,918 (London) or £29,016 (Chesterfield/Glasgow/Belfast or Cardiff office)
Contract: Permanent, full-time
Location: Hybrid (London/Chesterfield/Glasgow/Belfast or Cardiff, with 2 days in the office per week)
Closing Date: ASAP
Benefits: 34 days annual leave (inc. bank holidays) with option to buy or sell 5 additional days, 6% employee pension contribution, health plan scheme

We have a superb new opportunity for a Digital Product Officer to join the incredible team at Versus Arthritis, an amazing charity delivering world class research & services and campaigning on issues that matter most to people with arthritis.

The Digital Product Officer is a new role which reports into the Insight and Analytics Manager and is part of the new Innovation, Performance & Trading team. Working alongside your Manager, you will help ensure that digital fundraising and engagement platforms are optimised and will assist with a programme of continuous improvement across these platforms. This will include running A/B tests, developing and maintaining dashboards, and providing front-end support and expertise.

To be a successful as the Digital Product Officer you will need:

• Relevant experience in digital or marketing, working with online platforms and analytics tools
• Strong analytical skills and the ability to work with complex data sets
• Excellent interpersonal skills and the confidence to teach and train others

If you would like to have an informal discussion, please call Olivia on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.
 

Location: Home-Based (with occasional travel across the UK)
Contract: Full-time, Permanent (flexible hours considered)
Salary: £90,000 per annum (Band E – Senior Leadership Team)
Hours: 35 hours per week (part-time / flexible hours considered)

About Magic Breakfast
Magic Breakfast is a dynamic and purpose-driven charity with a bold mission: to ensure no child in the UK starts their school day hungry. The charity provides over 300,000 children with healthy breakfasts every morning, enabling them to focus on their learning. Working with schools in disadvantaged areas, Magic Breakfast is committed to removing hunger as a barrier to education, while also leading research and campaigns for long-term solutions to end child morning hunger. As Magic Breakfast looks to expand its impact, it has ambitious plans for growth in the coming years, making this an exciting time to join the organisation and help scale its operations.

The Role
Magic Breakfast is seeking a visionary Director of Finance and Technology to join its Senior Leadership Team at a pivotal time. With plans for substantial growth, the charity is looking for a leader to help drive both its financial strategy and technological transformation. This role will oversee the charity’s financial operations, ensuring long-term sustainability while driving operational efficiency through innovative technology solutions. The Director will also play a key role in shaping the strategic direction of Magic Outcomes, the charity’s trading subsidiary. Working closely with the CEO and Trustees, this is an opportunity to contribute to Magic Breakfast’s mission on a significant scale.

Key Responsibilities

• Lead the development and delivery of financial and technology strategies to ensure sustainability and support the charity’s growth.
• Oversee financial operations, including budgeting, forecasting, and compliance.
• Provide strategic insights to the Senior Leadership Team and Trustees to inform key decisions.
• Lead and inspire a multidisciplinary team focused on innovation and operational excellence.
• Implement technology solutions to enhance operational efficiency and user experience.
• Ensure robust risk management processes and compliance with financial and regulatory standards.
• Guide the financial and strategic planning of Magic Outcomes, ensuring alignment with the charity’s mission.

About the Ideal Candidate
The successful candidate will bring:

• Proven senior finance leadership experience, ideally within the charity sector.
• A strong background in financial planning, forecasting, and compliance.
• Experience managing complex transformation projects and organisational change.
• Expertise in technology implementation and data governance.
• A professional accountancy qualification (e.g., ICAEW, ACCA, CIMA, CIPFA).
• A passion for Magic Breakfast’s mission to end hunger as a barrier to learning.

 

Why Join Magic Breakfast?
This is an exciting opportunity to join a charity at a moment of growth and transformation. With plans to scale its operations and reach even more children, the Director of Finance and Technology will play a central role in shaping the future of Magic Breakfast. The role offers a competitive salary, flexible working options, and the chance to contribute to meaningful, long-lasting change in the fight against child hunger.

 

To Apply
Candidates are invited to submit their CV and a covering letter outlining their qualifications and suitability for the role. 

Magic Breakfast is excited to hear from individuals who are committed to creating lasting social impact.

Timeline

Closing Date: 16th February

First Stage Interview: 5th and 6th March

Second stage Interviews: 17th March

About the job role

Our Retail team is expanding! We are looking for a flexible person with experience in retail sales to join our friendly team. Ideally, the successful applicant will also have sales experience in clothing or fashion within a charity environment.

About you

You will need:

• Previous retail sales experience.
• To be willing and able to work flexibly, Tuesday to Saturday (37.5 hours per week).
• Excellent organisational skills, with the ability to juggle competing priorities in a fast-paced environment.
• Effective communication and interpersonal skills.

Where you will work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity, and as such, it has a rich, Catholic heritage which informs our work today: to support and welcome those in need from all different cultures, religions and backgrounds.

We provide high-quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days’ holiday plus public holidays, increasing up to 33 days with service.
• Subsidised café and early access to retail sale events.
• Season ticket/welfare loans.
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle-to-work scheme.
• Health Cash Plan and access to the EAP services.

Join St Joseph’s team and find out more!

To apply, please visit our website via the Apply button.

Closing date: 14 February 2025.
Interview date: 25 February 2025. 

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

English National Opera
Financial Controller 
Salary: £60,000 - £65,000 
Permanent, Full-time
Hybrid working, 1-2 days a week in the office
Closest stations: Covent Garden or Charing Cross

The English National Opera (ENO) is a key part of London’s cultural scene, known for delivering opera that is accessible to everyone. With a strong commitment to quality and inclusivity, ENO continues to bring opera to a broad audience while supporting creativity and education.

We are looking for an experienced finance professional to join our team as a Financial Controller. This role will lead on external financial reporting, VAT and corporation tax compliance, and treasury management. Working closely with colleagues across finance and operations, you will play an important part in maintaining and improving ENO’s financial accounting and compliance processes.

This hands-on role involves preparing financial statements, working with auditors, and managing the financial aspects of capital projects to ensure budgets are followed. This is an excellent opportunity to contribute your financial expertise to an organisation that values cultural and artistic achievement.

About the Role
Reporting to the CFO, the Financial Controller’s main responsibilities include:

• As a member of the Executive Plus team, contribute to the leadership and implementation of the strategic direction of ENO. 
• Provide leadership and direction to the Financial accounting team, to achieve departmental and organisational objectives.
• Manage the preparation of all financial reporting and tax compliance.
• Ensure that risk and compliance management is embedded and operational across the Division.
• Coordinate monthly review of the Balance sheet and undertake reconciliations where relevant.
• Work with the CFO/CEO, Director of Strategy & HFBP to prepare and present funding requests, including NPO submissions. 
• Oversee preparation of financial statements, management of statutory audit and disclosures in accordance with accounting principles, regulatory requirements, and internal policies.
• Preparation of Theatre Tax Relief claims, working with external advisors to ensure the accuracy of the return and advising the business on actions to maximise eligibility of spend. 
• Coordinate and liaise with external auditors, tax authorities, and regulatory agencies to ensure compliance with financial reporting and tax obligations . 
• Prepare/ supervise preparation of the quarterly Vat return ensuring that partial recovery methodology is operating correctly and remains appropriate to changes in the business model . Review the returns annually and undertake the annual adjustment. 

Who are we looking for?
We’re seeking a qualified and experienced finance professional who is confident working in a busy and varied environment. The ideal candidate will have:

• A formal accounting qualification (e.g., ACA, ACCA, CIMA).
• Strong technical finance experience, ideally in a complex organisation.
• Clear and effective communication skills, with the ability to work well with people at all levels.
• A proactive approach to managing priorities and solving problems.
• Experience in the arts, higher education, or charity sectors (desirable but not essential).

We welcome applications from candidates with experience in a range of sectors, including industry, charity, and professional practice

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

We are looking for a resourceful  and professional Finance Officer to support the maintenance of financial and administrative services working closely with the Director of Finance and Resources, and our external finance/payroll providers, in order to meet legislative requirements and to support the operations of Tavistock Relationships (TR).

Key aspects of this role will include:

• Invoice, expenses and payment processing 
• First line support for all finance queries 
• Assist budget holders with financial reporting to funders and other financial or budget enquiries
• Maintain financial records 

About us

Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.

We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.

About you

The ideal candidate for this role will have:

• Some level of accounting qualification, or actively study towards it

• Experience of accounting systems

• Previous experience of working in a similar role

• Ability to handle sensitive and confidential information

• Confidence in using Microsoft Office software