Operations Management Jobs

Head of Operations 

The British Association of Plastic, Aesthetic and Reconstructive Surgeons (BAPRAS)

c£55,000 per annum

(depending on experience - pro rata for part time) 

+ excellent benefits including employer pension contribution

Full / part time - a minimum of 28 hours up to 35 hours per week

(Flexible - including working from home)

BAPRAS have an exciting opportunity for an experienced and enthusiastic candidate to manage and grow a small team that will help its members to raise an awareness of the breadth of plastic surgery as well as promote innovation in teaching, learning and research.

The Head of Operations will work collaboratively with other team members and the Officers and Trustees in all aspects of: 

• managing the day-to-day operations and project delivery of the organisation to ensure the effective coordination of events, communications, committees, governance and member support & services.

This job is for you if:

• you like to collaborate and manage across teams and with many stakeholders.
• you pay attention to details even when deadlines or priorities are imminent or shift.
• you can plan as well as you can firefight. 
• you can be flexible in how, when and where you work.  (When circumstances allow this could include attending events anywhere in the UK that may require overnight stays and / or weekend working).

We are for you if:

• you want to be part of a small, hands-on team dedicated to supporting the work of healthcare professionals.
• you want an opportunity to develop your experience in organisations committed to developing teams and the individuals in them.
• you want to receive a competitive salary and excellent benefits, including 23 days annual leave per year plus Bank Holidays (in addition the organisations are closed over the Christmas / New Year period), pension and private medical healthcare.

To apply please submit the following:

• A covering email that sets out what you can bring to the role.
• CV - no more than two A4 pages that highlight your skills and experience that will enable you to deliver what is required to do the job.

Applications must be received before the closing deadline of 11.00 am on Monday 29 July 2024. 

BAPRAS are committed to equality and creating an inclusive culture with a diverse team.  We welcome applications from everyone and will support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support.  Should you need any adjustments at any stage of the recruitment process, in respect of disability, longterm health or any other conditions, then please let us know.

People Operations & Systems Manager

Location: Stratford, London

Closing date: Monday 22nd July 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

For 40-years, School-Home Support has been working with children, families and schools to break the cycle of poor school attendance, low education attainment, anti-social behaviour, crime, low paid or no job, generation after generation. We are very proud of the work we do to support getting children and young people back into school, ready to learn, whatever it takes.

This is a new role in our People team and we are looking for an energetic and dependable People Operations & Systems Manager to work closely with our Head of People and Culture, to help implement best people strategies and practices to secure a sustainable organisational culture. You must possess significant HR management experience (3-years in similar role) to continuously track the department’s efforts and target its goals. This role reports into the Head of People & Culture and is a mixture of remote working and office based.

You will be liaising with all colleagues on HR practices and school and regional based practitioners; together with all Line Managers. Setting goals for people operations deliverables to track the department’s outputs and goals in line with our vision and values. Supervising and managing the people administrator and the L&D Advisor to manage the following:

•  Reviewing and approving necessary modifications to the people operations department’s efforts from time to time.
• Overseeing specific tasks such as the full recruitment procedure, together with the People administrator.
• Full responsibility for payroll management; together with Finance and outsourced payroll bureau.
• Responsible for all our People HR/Training/ATS systems to ensure they are managed effectively and fit for purpose.
• Responsible for employee engagement and retention, employee satisfaction, and performance management.
• Ensuring that there is a healthy environment for all our employees to work in and that the people department’s workflow is efficient and compliant, at all times.
• Ensuring that DBS management is up to date; liaising with the safeguarding teams with any updates on DBS processes.
• Updating and implementing people policies, and managing the full employee life cycle administrative requirements
• Managing all ER delivery to ensure dispute management is maintained.
• Maintaining disciplines such as legislative regulations and guidelines.
• Develop a positive working environment, encouraging a proactive approach to people's wellbeing and leading the local Wellbeing Forum initiatives
• Be responsible for and drive improvement in diversity, inclusion and engagement.
• Be accountable for talent planning, succession, assessments and HR processes that drive a high performing team
• Provide general day to day HR support on operational issues
• Supporting Group HR Projects/Initiatives

Experience & Skills:

•  CIPD qualified (desirable or equivalent experience)
• Experience in a charitable organisation would be beneficial, but not essential
• Proven experience in advising on complex ER matters
• Resilience, great influencing and communication skills
• Able to build trust, respect and openness

 
The Process 

If you have the skills and experience in the above areas and would like to be considered for the role of People Operations & Systems Manager, please click apply, enter your details and upload a CV and covering letter detailing your suitability for the role.

Interviews will be held on an ‘as and when basis’ so we encourage early applications to avoid disappointment.

All roles at SHS are subject to an DBS check

We are an equal opportunities employer and welcome all applications from all sections of the community.

If you have a disability or require reasonable adjustments during the recruitment process, please get in touch to discuss your requirements further.

Bliss is the UK’s leading neonatal charity: our vision is that every baby born premature or sick has the best chance of survival and quality of life.

We now seek a new Director of Finance and Operations to join our passionate, collaborative and inspirational charity. You will join us as we embark on the process of developing plans for our next strategic period, which will build on our achievements to date in making the biggest difference possible for babies born premature or sick across the UK. As a key member of the Senior Management Team, you will work closely with other colleagues and the Board of Trustees to help deliver our strategy across the organisation.

Role Summary

• Title: Director of Finance & Operations
• Location: Hybrid (minimum 2 days/week in Bliss Head Office, London SE1)
• Salary: £75,000 FTE
• Terms: 28-35 hours a week, Permanent role

The successful candidate will lead all aspects of Bliss’ financial management, including our strategic approach to financial and business planning as well as supporting effective delivery of our day-to-day financial systems and processes. You will also have overall responsibility for Bliss’ core organisational support functions of HR, IT, and facilities.

We are looking for an exceptional candidate who:

• Is a CCAB qualified (or equivalent) team leader with outstanding communication and interpersonal skills

• Has significant accountancy experience, with knowledge and experience of charity finance

• Has a good understanding of the financial and governance aspects of a charity, particularly the application of Charity SORP

• Has a strong understanding of business functions including HR, contract management, IT systems, and office and administrative processes

• Will enjoy working collaboratively across an organisation to drive business planning and performance.

• Has the ability to motivate, manage performance and support professional development within the Finance and Operations team.

If you believe your skills and experience align with this position, and you are passionate about improving outcomes for sick and premature babies, then we would very much like to hear from you. We offer a generous package of benefits, including a positive approach to agile working, and are a vibrant organisation, dedicated to the cause but also to supporting each other and learning as we work. If you don’t meet all the requirements but feel that you have transferrable skills, please do apply and use your application to illustrate this.

Bliss recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.

For more details, please view the job description and person specification attached to this advert

How to Apply

Please email a covering letter explaining why you are interested in this role and what you could bring to it - with reference to the person specification in this job description - together with your CV 

Recruitment Timeline 

• The deadline for applications is 9am on Monday 22nd July
• First round interviews will be held virtually on Thursday 25th July
• Second round interviews will be in person at our London Bridge offices on Tuesday 30th July

We recognise that interviews are due to take place during summer holiday season. If you aren’t able to make the interview dates above, but are interested in the role, please do still apply and let us know your interview availability during this period.

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

The Operations Manager is responsible for overseeing the design, delivery, and evaluation of Lancashire Youth Challenge's three core programmes: RESTORE, Time to Breathe, and Rise to the Challenge. This role ensures the smooth and effective administrative and financial operations of the charity and acts as a deputy for the Chief Executive Officer when necessary.

Primary Duties and Responsibilities

Programme Management

·Lead and manage Project Coordinators & Facilitators, ensuring high standards and budget compliance.

·Ensure projects are properly documented and evaluated in line with contractual and funding requirements.

·Serve as the primary contact for partners, clients, referral agencies, parents, and guardians, ensuring effective communication.

·Collaborate on the recruitment of young participants for all programmes.

Line Management

·Facilitate regular supervision meetings with Project Coordinators & Facilitators.

·Manage and facilitate regular team meetings with core and freelance staff.

·Oversee the management of Volunteers and Work Placements.

·Hold contractual responsibility for freelancers and visiting practitioners.

Administrational

·Oversee daily administrative operations of the charity.

·Manage external communications, including website and social media.

·Act as the main liaison with the landlord and attend venue management meetings.

·Compile robust evaluation documents and impact reports.

Financial

·Support the CEO in preparing financial reports for Trustees, funders, and partners.

·Manage daily financial tasks, including reconciliation, invoicing, and liaison with accountants and the Treasurer.

·Help prepare budgets for funding applications and reports.

·Co-manage the Investor and Sponsor programme.

Governance

·Ensure systems and structures support the Board of Trustees in fulfilling their statutory responsibilities and effectively managing the charity's affairs.

·Prepare reports and papers for Trustee and annual general meetings.

·Work with the CEO and Chair of Trustees on the development and management of a Youth Board.

·Attend and present at Trustee meetings when required.

General

·Attend regular supervision meetings with the CEO.

·Complete required training in Safeguarding, Mental Health First Aid, and Emergency First Aid at Work.

·Abide by all company policies and procedures.

·Report safeguarding concerns immediately to the Designated Safeguarding Officer (CEO).

·Engage in Continuous Professional Development (CPD) opportunities.

·Work flexibly, including evenings and occasional Saturdays, to meet the charity’s needs.

·Assist in delivering other LYC projects and activities as needed.

·Act as deputy for the CEO when required.

Person Specification

Essential Criteria

A demonstrable passion for working with, supporting, and empowering young people.

A Level 5 or above qualification (ideally in a relevant subject) or significant work experience.

At least 3 years management experience, preferably within the youth charity sector.

Proven administrative skills and proficiency with Microsoft Office 365, CRM systems, and accounting tools like Xero.

Significant project and people management experience.

Experience in managing partnerships with diverse organisations.

Excellent communication skills, both verbal and written, and proficiency in online communication.

Financial management experience.

Understanding of safeguarding policies and procedures.

Willingness to be flexible and responsive to the evolving needs of the charity.

Desirable Criteria

Experience in the development and management of youth programmes.

Proven ability to compile evaluation and impact reports.

Marketing experience.

Familiarity with budget preparation and financial reporting for non-profits.

Experience in managing investor and sponsor relationships

Job description and person specification

Salary: £27,291 - £31,974 FTE (depending on skills and experience)

Contract: Permanent, Part-time (28 hours per week)

Reporting to: Head of Finance, Training, and Operations

Reports from: People and Culture Officer, IT and Data Officer

Location: Sevenoaks Wellbeing Centre, with flexible working options including part-time remote work.

About West Kent Mind
West Kent Mind enriches lives through better mental health by offering support to get well, stay well, and thrive. As an ambitious, award-winning organisation and a proud member of the Mind federation, we value collaboration, partnership, creativity, and growth. Working with us means engaging in projects that positively impact people's lives, fostering personal growth, and finding satisfaction in the work accomplished. You will be surrounded by supportive individuals committed to making a difference, which can instill a sense of purpose and determination.

About the Role
As our Operations Lead, you will work closely with the Head of Finance, Training, and Operations to ensure smooth daily operations. You will oversee the day-to-day operational flow of the office, ensuring West Kent Mind runs efficiently and effectively.

Who You Are
Your experience can be paid or voluntary, full or part-time, in the UK or overseas.

• Project Management: Demonstrable project management experience and transferable skills to support others.
• Data Presentation: Ability to understand and present data effectively through reports and presentations.
• Process-Driven: Committed to delivering efficiency, consistency, and quality, optimising our charity resources.
• Tech-Savvy: Adaptable and willing to learn new systems and software in a modern office environment.
• Operational Advocate: Passionate about the importance of effective and efficient operational support.

What You Will Offer Us

• Sector Experience: Experience in a small organisation, with a focus on developing and delivering impactful operational support.
• Operational Support: Familiarity with providing high-quality support in a busy and varied environment.
• Efficiency: A knack for creating order and being the first point of contact for colleagues.
• Proactive Attitude: Eager and ready to tackle any task with a willing attitude.
• Microsoft Office Proficiency: Competent in using Microsoft Office Suite, especially Word, PowerPoint, Outlook, and Excel.
• Communication Skills: Strong communicator, both face-to-face and in writing.
• Team Supervision: Some experience in supervising, coaching, and developing team members.

Key Responsibilities

• Operational Expertise: Serve as the go-to expert for building and internal processes, supporting colleagues in their daily work.
• Health and Safety Compliance: Oversee Health and Safety, including annual inspections, policy development, training, and risk assessments.
• Contingency Planning: Maintain plans and registers to address potential risks and safeguard assets.
• Team Supervision: Supervise the People and Culture Officer and IT and Data Officer, maintaining standard operating procedures.
• Administrative Support: Assist with operational administrative support, contract management, and developing ad hoc projects.

Adopting Our Fundraising Culture

West Kent Mind values a fundraising culture where all staff, volunteers, and trustees contribute to fundraising efforts. Whether securing funding for your area, writing thank-you notes to donors, or creating testimonials for grant applications, everyone is expected to embrace this ethos.

Benefits
Passionate Team: Work with a dedicated team making a positive impact.
Holidays: 23 days a year, increasing with service up to 30 days, plus bank holidays. Additional three days between Christmas and New Year (pro-rata for part-time).
Learning: Opportunities for coaching, training, and professional development, including free Mental Health First Aid training.
Pension: Auto-enrollment in our pension scheme with a 3% salary contribution.
Employee Assistance Programme: Access to confidential advice, counseling, and online tools.

Application Process
Please refer to our website and the attached documents for the job description and person specification.

For informal discussions, contact us via the website. Send a current CV and a statement (no more than 2 sides of A4) evidencing how you meet the points under ‘Who you are’ and ‘What you will offer us’.

Due to application volume, we may not acknowledge every application.

Please complete an Equality & Diversity monitoring form on our website. This information is processed anonymously.

Interviews are scheduled for 22 and 23 July 2024. Shortlisted candidates will be notified by 17 July 2024.

Please note: You must provide evidence of the right to live and work in the UK without restrictions for this role. We cannot sponsor visas.

We look forward to receiving your application.

We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

We are seeking a dynamic and adaptable individual for a hybrid role based in our Gloucester office with weekly travel expected to the Wiltshire & Swindon region. This position offers a unique blend of working environments supporting a healthy work-life balance, offering the flexibility to work from home on occasion.

As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.

You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.

You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.

You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.

As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting new opportunity for an Operations Manager to join the management team of this well-known local charity. The successful person will be working alongside our Centre and Shop Managers, and together will work as a team with responsibility for the day to day running of the Charity. Volunteers are at the heart of our charity and are central to all we are able to achieve so previous experience of working with volunteer is desirable.

Romsey Cancer Support Centre (Jane Scarth House) is a registered charity that has been providing practical support since 1995 to anyone whose life is affected by cancer. For the last 10 years we have operated as a completely independent charity.

Jane Scarth House, in the centre of Romsey, is a walk-in centre providing emotional and practical support with all services provided free of charge. Only a couple of hundred yards from Jane Scarth House is Jane’s, the charity’s shop, whose profits are used solely to help fund the services from Jane Scarth House.

The Operations Manager will lead on the development and review of policies and procedures and the implementation and use of technology/systems to enhance our effectiveness. They will also ensure our processes are compliant with regulatory/financial controls and be able to oversee facilities and infrastructure.

This part-time (0.5) role is based in Jane Scarth House with some flexibility to work from home at times.

We are looking for someone who is a great team player, a good organiser, has experience of a multi-disciplinary operational role, can work on business/financial plans, can monitor a risk register, who likes variety, who can set their own schedule (and keep to it), is prepared to research topics and take advice on best practice and who more than anything wants to be part of the next stage of our charity’s development.

Please see the job description for more details. 

Our client is a Grant making foundation supported by an international corporation which funds work that directly or indirectly supports children and families living in deprivation, enabling them to escape cycles of poverty and reach their potential in life. They work all over the world in around 77 countries.

We are pleased to be working with the foundation to recruit an accomplished and capable Operations Manager to join its team.

This role will provide high quality administrative and operational support to the foundation leadership team, in order to support and improve operational efficiency and effectiveness. This role will also be responsible for engaging employees of the wider corporate group in the charitable activities of the foundation.      

The successful candidate will have substantial experience in operational management, ideally (but not essentially) in the charity or not-for-profit sector. Grant making experience and Salesforce database knowledge will be particularly advantageous. This person will be highly organised and adaptable with the ability to use logic and initiative in providing strategic solutions across the breadth of the work of the foundation. Experience of servicing committees and organising and minuting high level meetings will also be very important for success in this role. Finally, an appreciation of the charitable work of the organisation across the world will be very valuable.       

Job Description – Operations Manager
IcFEM Dreamland Mission is a Christian charity set up to help fund and support the work of IcFEM in
Kenya. We had been running for almost 20 years with volunteers
running a home-based UK office. Three years ago we employed staff in the UK for the first time. We
currently have income of £350k- £400k a year depending on the projects running. IcFEM Kenya is a
locally run organisation based at Kimilili in Western Kenya. IcFEM Kenya runs community projects as
well as a school and hospital. The past five years has seen our work grow significantly, including the
school and hospital which have developed into large institutions that are valued by the community
in Kimilili and fit well into the local government set up.
We are looking for an individual who is ambitious to see our ministry grow and is experienced at
blending trust in God with human endeavour.
We are seeking an Operations Manager who has experience of the charity sector and is prepared to
be flexible and adaptable to the needs of this small charity. There is the potential for flexibility within
this role and we would be willing to discuss a variation in hours worked. Some occasional evening or
weekend work will be needed, and occasional travel to Kenya is an important part of the role,
particularly to build relationships with the Kenyan team.

Operations manager
Full-Time: 37.5 hours a week or part time/job share considered.
Flexible working available
Work from home
Salary: £30,000-£40,000 PA (Based on experience)
Annual Leave: 25 days PA plus Bank holidays and your birthday if it falls on a weekday. The office
will shut 25th December -1st January and these days will not be counted as part of your leave
entitlement.
Accountable: Chair of Trustees, Treasurer and Secretary
Contract: Permanent (6-month probation)
Handover period: During the probation period some work currently undertaken by Trustees will be
handed over to the post holder. Upon successful completion of the probationary period the post
holder will report to the Chair of Trustees.
Job description

Governance and legal compliance
➢ Review and keep updated UK policy and procedure documentation, writing new policies
where necessary to encompass latest regulations
➢ Regularly review the Safeguarding policy, and risk assessment, with the Trustee who leads
on safeguarding
➢ Work with the Treasurer and Secretary to ensure compliance and deadlines for Charity
Commission
➢ Review “new volunteer” and “new staff member” packs to ensure they meet the legal
requirement of the Charity Commission and all data protection policies
➢ Ensure all staff and volunteers hold correct documentation such as DBS certificates
➢ Ensure compliance with all regulatory authorities and regularly report on these to the
Trustees
➢ Maintain up to date knowledge of Charity policy and procedures

Finance and administration
➢ Manage the charity income and donations, including processing of cheques, bank transfers
and donor management system to acknowledge donations
➢ Grow the number of individuals and churches in the UK who support this charity
➢ Develop and manage donor relationships.
➢ Maintain and develop appropriate financial policies
➢ Manage income from giving sites such as Just Giving, Virgin Giving and PayPal
➢ Manage designated project funds and other finance tasks
➢ Oversee the marketing and communication role to promote the charity
➢ Line manages the Operations Assistant
Project management
➢ Alongside the Operations Assistant, and working closely with the Kenya team, continue to
manage the school sponsorship scheme for IcFEM DEC primary school
➢ Alongside the Kenyan team grow and develop the secondary school sponsorship scheme
➢ Alongside the hospital staff, co-ordinate the UK funded DMH hospital projects including
reports and stories from Kenya
➢ Present own ideas for projects and start to take ownership of new projects
➢ Work with donors including churches to develop current and new projects
➢ Represent the charity externally and strengthen partnerships with all relevant stakeholders
➢ Manage the UK end of Community based projects (e.g. Tree Growing and Bee’s & Honey)
including communications, funding, donor and partner management
➢ Monitoring and evaluation
➢ Set up and manage a monitoring and evaluation system for all UK-funded projects
➢ Provide regular feedback to relevant Trustees or Volunteers who are partners on specific
projects and once a quarter feedback to Trustees meetings
General administration and IT
➢ Oversee regular updates to the website, and social media
➢ Manage enquires both on the telephone and via email
➢ Co-ordinate volunteers both in the UK and those wishing to visit Kenya
➢ Co-ordinate the office including annual leave and day to day planning
➢ Assist Trustees with other administrative matters
Person specification
We are seeking a servant-hearted, emotionally intelligent, self-aware and authentic individual who is
outward looking, a good communicator, level headed and tenacious.
Required experience
➢ Have had extensive experience of the charity sector
➢ Book-keeping, banking or other finance skills and/or experience
➢ Experience of managing teams including volunteers
➢ Proven track record of being a team player
➢ Proven track record of managing charity offices and projects
➢ Experience of working with the highest levels of discretion, integrity and honesty.
Desirable experience
➢ Experience of working in East Africa
➢ Experience of using Beacon Donor Manager, and Xero finance manager systems, and if not
willing to learn
➢ Experience of managing online donor platforms
➢ Experience of website management
➢ Educated to degree level in relevant area or relevant professional qualifications
➢ Fundraising experience
➢ Experience of marketing in a charity setting
➢ Experience of working with volunteers
Required skills and abilities
➢ Able to work with minimal supervision
➢ Good relationship management skills
➢ Have tact and diplomacy skills
➢ Excellent written and verbal communication, marketing and PR skills
➢ Have excellent IT skills including Excel and the ability to learn website management
➢ Highly organised, able to manage multiple tasks at once and under pressure, and adept at
building good relationships
➢ Able to foster a culture of innovation and initiative-taking, creating a ‘can do’ atmosphere
that values everyone’s contribution and coaches out the best in the team.

Desirable knowledge
➢ Be up to date with charity law and have experience of coordinating policy and procedures
➢ Educated at least to A level or equivalent with GCSE passes English and Maths
➢ Knowledge of charity governance and developing new policies for growing charities
Personal qualities
➢ An active Christian faith with an openness to engage in devotions in the office
➢ Willing to work with ethos of a Christian Mission including partaking in prayer meetings and
church meetings
➢ Model professionalism and a passion for excellence.
➢ Willing to be flexible and work some evenings
➢ Comfortable lone working or with only one colleague
➢ Be willing to travel to Kenya when required
This job has an occupational requirement under Schedule 9 of the Equality Act 2010 to be held by an
active, practising Christian who assents to our Statement of Faith. 

Operations Manager

Responsible to: CEO

Responsible for: Finance Officer

Location: Hybrid/Flexible (Travel to Manchester Office will be required)

Salary: £32,820 p.a. pro-rata (£13,128 actual)

Contract: Permanent 

Hours: 14 hours per week

DBS: The post is subject to an enhanced Disclosure and Barring check

Working hours and UK location are flexible. On occasion we may need responsiveness to organisational needs. This could mean working evenings and weekends, with prior notice. In addition to attending virtual and in-person team meetings, we may ask you to travel within the UK.

In summary, you are:

• Excited about the potential of a new generation of young working-class leaders.

• Eager to work for an organisation that isn’t afraid to take risks and places young people front and centre in its work.

• Passionate about building a country where working-class people are heard, celebrated for our strength and diversity and aren’t held back by our backgrounds.

About us: 

RECLAIM is a bold charity that is committed to building a fair and just world for and with all working-class young people. We build knowledge, power, community and solidarity to campaign on the issues that affect them the most. We do this in three ways:

Community - Creating spaces that grow a sense of belonging and solidarity.

Campaigns - Challenging institutions, systems and structures. 

Consultancy - Supporting organisations to become class-inclusive.

Our changemaking work includes:

• We supported young people to successfully campaign for free bus travel for all 16-18 year olds across Greater Manchester. A policy which now benefits 40,000 young people, making 250,000 free journeys per week and saving them and their families an average of over £500 per young person per year.

• We helped young people highlight and challenge the increasing use of violent and dehumanising language in politics. The campaign gained widespread media coverage and resulted in new commitments from the Speaker, Prime Minister and Leader of the Opposition.

• Young people we support were at the forefront of highlighting the impact of COVID19 on working-class communities and demanding better recognition of the essential workers keeping the country going during lockdown.

Role:

We are seeking a well-organised and resourceful Operations Manager to support and develop our infrastructure as we implement our exciting new organisational strategy. Working closely with our CEO and Head of Campaigns, this postholder will oversee the procurement, implementation and smooth running of our internal systems and processes, including HR and Finance. 

Responsibilities include:

• Oversee effective and efficient operations with support from the Leadership team​

• Manage organisational contracts such as phones, office space, internet etc. and ensure best value for money

• Lead on HR processes for staff and associates, which includes recruitment, contracts and inductions, and managing the staff handbook, policies and procedures​

• Oversee resource management and ensure that team members have the information, digital access and equipment they require

• Manage data and online filing systems, ensuring that we are fully compliant with UK data protection and privacy law​s

• Supervise finance function, which includes timely updating of accounts and payments, regular income/expenditure reports, liaising with accountants and Companies House, and supporting the leadership team with financial forecasting

• Organise internal events and meetings (e.g. team days, Board meetings)​

• Line management of our part-time Finance Officer

​

Person specification:

We are looking for someone with the following experience, skills and values:

Essential

A strong belief in the potential of working-class young people to be leaders of change.

2+ years of demonstrated experience of managing projects, including managing people and budgets

Natural problem-solver who is able to work both independently and collaboratively as part of a team

Great people skills and a strong commitment to social justice and inclusive workplaces

Excellent written and oral communication skills in English 

Takes initiative in bringing tasks or activities to the finish line with excellent attention to detail and project deadlines

Excellent IT skills and openness to learning new technologies (e.g. Google Drive, Xero, CRM systems)

Desirable

Experience leading operations, HR or finance

Experience in working in small charity environment

Willng to approach operations work flexibly and creatively

Understanding of GDPR and data protection legislation

Not familiar with the term working class?

No problem, lots of people aren't. It means different things to different people but for us at RECLAIM being working-class is characterised by a few key factors:

• You're on, or grew up on, a low income with limited access to wealth.

• You don't have many family connections to people with well paid, professional or powerful jobs.

• You find it harder to 'fit in' in middle-class spaces, interests and conversations.

• You're proud of your background and want people to see it as a strength, not a weakness

While working-class people have many of these things in common, we're a diverse bunch too. Working-class people are white, black and brown, LGBT+, disabled, recent migrants or refugees or from families who can trace their roots in the UK back generations, of various religions or none, women, men and non-binary. We're many things but we share the experience of growing up facing those four factors above.

​At RECLAIM we don't mind if people publicly identify as working-class or not, that's completely up to them.

You don’t need to be working-class to do this role or work at RECLAIM. Our work has always involved brilliant working-class allies. We do, though, especially encourage applications from people with direct experience of being marginalised by class and/or some other factor as we work to ensure our staff team is diverse as the young people we are here to support. 

To apply:

Please send a CV and cover letter outlining how you meet the person specification via Charity Job application link. 

The closing date for applications is Sunday 7th July 2024 at 10pm.

If you have questions or would like an informal conversation about the role, please contact us through our website.

First interviews (online) are scheduled to take place on Wednesday 10th July 2024.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Unfortunately due to being a very small team, we are unable to notify or offer feedback to unsuccessful applicants in the initial stages. If you have not heard from us by Tuesday 9th July then it is likely that your application has been unsuccessful. We thank you for your interest in working for RECLAIM.

This is an exciting opportunity to join the senior management of a respected charity in Leicester, working with an experienced team to deliver high quality services to young refugees.

Operations Manager
Hours: 28 hours per week (hours can be flexibly worked as agreed)
Salary: Actual £29,120 (£36,400 FTE)
Contract: Six months with extension subject to funding
Location: Hybrid (office in central Leicester)
Annual Leave: 28 days including Bank Holidays (pro rata for part-time positions)
Pension: Employer/employee scheme. Pension Contribution to the People’s Pension

About After18

After18 is a registered charity providing services in Leicester for unaccompanied children and young refugees. Our team of staff and volunteers works with over 200 young people each year, providing educational and wellbeing support through a range of activities including:

• Homework support/English classes
• Education orientation for new arrivals
• Young women’s support group
• Football
• Art and photography club
• Individual casework support to adjust to life in the UK

We’re looking for an Operations Manager to join our passionate and experienced team. The Operations Manager plays a key role in overseeing all aspects of After18’s operations, and includes leading and working alongside senior management in the following areas:

• Financial Management
• Service Management and Development
• Human Resources
• Governance and compliance
• Networking & Partnership Development

About you

After18 is seeking a values-led, professional and motivated individual to support us to deliver our objectives and thrive as an organisation. You will demonstrate a strong commitment to improving the lives of young refugees. We are looking for someone confident and competent to manage and improve our ways of working, foster a positive and reflective working environment and work closely with other senior management roles and Board of Trustees. You will have several years of relevant operational experience, particularly in finance and applying for grants, and an understanding of working with a values-driven team of people in the charity sector.

Application deadline: 18:00 Thursday 18 July
Interviews: Thursday 25 and Friday 26 July

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of our recruitment policy, After18 intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, sexual orientation, class, disability, age, religious belief, ethnicity, or political persuasion, or is disadvantaged by any condition or requirement that is not demonstrably justifiable.

All new staff will be required to show evidence of permission to work in the UK.

No agencies please.

Soul City Arts (SCA) is an arts organisation committed to developing creative programmes with a vision of ‘connecting communities and transforming society through creativity’. 

ABOUT US:

The organisation is founded and led by artist and curator Mohammed Ali MBE, who has built a strong team over the past two decades. We create events and programmes that explore commonalities and shared narratives of people across all faiths and those of differing perspectives. We seek to build hope, pride and confidence within communities enabling them to celebrate themselves and their narratives. We like to help tell the stories of everyday people in extraordinary form.

We are currently a small team of three employees and 3 more regular freelancers with ambitions to grow! 

We are now looking for our next hire - an experienced Operations Manager - to help us support our ambitious plans.

ABOUT THE ROLE:

This newly created role will be responsible for defining, shaping and implementing key processes and systems related to programme management, and overall business operations including finance. These processes will enable us to streamline our business and support the needs of our companies programmes and funding requirements.

In addition, this role will be responsible for overseeing our facilities management and internal operations to ensure we are compliant and have H&S at the heart of everything we do.

What you will be responsible for:

• Be responsible for all aspects of the management, development and maintenance of SCA Port Hope building, site and its external premises. 

• Ensure statutory inspections and routine checks on health and safety and security are scheduled, undertaken, accurately recorded and, where appropriate, and reported in a timely fashion. This includes fire and security alarm systems and equipment, any others that are relevant. 

• Liaise with relevant authorities in the management of the site and buildings eg the Environment Agency, Birmingham City Council etc as required. 

• Manage the provision of services eg insurance and utilities, working with the Executive Director to undertake due diligence and secure competitive quotes. 

• Oversee the company’s compliance with all legislative and contractual requirements. 

• Commission and manage relationships with all contractors working within the buildings and external premises, including maintenance as required.

• Plan the delivery of all capital works to the building with the production manager (funding pending) 

• Act as a key-holder and be on call should issues occur out of hours. 

• Ensure procedures and processes are followed to protect the security of the buildings and site. 

• Work with the freelance staff to ensure they have the appropriate training on Health and Safety, First Aid, Manual handling etc. 

• Prepare required reports and recommendations for Team, Board and funders as required. 

• Manage operational contracts such as refuse collection, etc.

• Lead on the organisation’s Health and Safety Strategy, including provision of adequate first aid and fire safety. 

• Oversee and ensure implementation and communication of site and operational risk assessments.

• Ensure compliance with all legal obligations and licensing requirements including: Public Entertainment, Health and Safety, PAT testing etc. 

• Take a lead on SCA environmental responsibility, ensuring SCA seeks to reduce its carbon footprint and we operate as efficiently as possible, including waste disposal, disposal of used areosols, recycling schemes and reporting of such to funders. 

• Advance planning of production schedules in conjunction with the Studio Assistant to ensure that events can be set up in good time.

• Ability to support a variety of configurations of our multi-purpose space with some basic technical knowledge.  Specialist training will be provided.  This will include audio visual display equipment, basic sound systems, setting up multi party Zooms, seating and desk configuration.

ABOUT YOU:

• Experience of managing the maintenance and operation of buildings. 

• Knowledge of safety and workplace legislation and experience of managing and delivering a policy and activity eg risk assessment writing and review. 

• Experience of setting and managing budgets and financial projections to ensure best use of resources through prioritisation and planning. 

• Strong organisational skills, with the ability to prioritise workload. 

• Self-motivated, practical and flexible with a positive outlook and can-do attitude. 

• IT literate, with experience in using Microsoft Excel, Word and Outlook. 

• Interest and/or experience in technical delivery 

• Willingness to be part of an on-call rota, and to work flexible hours including some evenings, weekends and Bank Holidays.

DESIRABLE SKILLS / EXPERIENCE:

• Health and Safety qualification (IOSH / NCRQ / NEBOSH). 

• Previous experience of managing building management systems. 

• Experience of managing small scale capital projects including financial, operational and health and safety requirements. 

• An understanding of fire safety. 

• An understanding of accident and incident management reporting.

WHAT YOU CAN EXPECT FROM US:

• Opportunity to shape and build our internal processes.

• Opportunity to work for an organisation that is committed to serving our community.

• Multiple opportunities to connect, grow, and develop.

• Enhanced annual leave.

• Opportunity to work flexibly.

We’re All About Equal Opportunities:

We know that a successful team is made up of diverse people, able to be their authentic selves. 

Interviews will be guaranteed for all candidates meeting the basic criteria linked to the person specification provided in relevant job description. SCA aims to reflect all of the city of Birmingham’s communities in our workforce and in particular those from a diverse background.

If you believe that you meet the minimum requirements of the role, you are warmly encouraged to apply. In addition, SCA is committed to meeting your access, inclusion, and support needs. Please share with us any access and support needs and reasonable adjustments that will support you during this process and we will work with you to ensure that your support needs are met.

To support us with our monitoring processes, please complete the anonymous equal opportunities form available via our website. 

How to apply:

To apply please submit your CV.

We would also love to find out more about you and why you have applied so please also write (up to 1 page) your answers to the following questions (select 3 questions max):

• Tell us what excites you the most about Soul City Arts?

• Tell us more about you and your interest in this specific role?

• Please provide up to three examples of your experience which you believe best demonstrates your ability to deliver the role for which you have applied?

• Tell us about a recent creative experience that you really enjoyed?

• What does community and inclusion mean to you?

If you prefer, you can record your answers to your selected questions on a video of no more than 4 minutes.

Timescales

Deadline: Monday 15th July 2024.

Interviews: We will conduct informal telephone interviews with you first. In person interviews for shortlisted candidates taking place week commencing Monday 15th July.

Role Commencement: As soon as possible after the offer is made.

We are recruiting a Finance and Operations Manager to lead on all aspects of financial planning, management and reporting to First Story, to support the processing of all day-to-day financial transactions, and to ensure that the finance function is carried out effectively and efficiently. The successful candidate will have experience of SORPs and will have both a strategic and operational 'hands on' approach. You will work closely with SLT colleagues to ensure that operations run effectively across the organisation.

The role would suit an experienced finance manager who is able to work both strategically and operationally across a small, distributed team with a central office in London. You will work closely with the CEO, reporting to the board on a quarterly basis.

As a key member of the senior leadership team, you will work closely with the Head of Programmes, Head of Development and CEO to deliver and monitor our ambitious strategy, Reach and Impact, effectively. The post holder will contribute to the strategic development of First Story over the next period, presenting to the board.

Key info

• FTE salary £40,000 to £42,000
• 0.6 FTE (21 hours a week)
• FTE 25 days annual leave + public holidays
• Hybrid working
• Interviews will be held in 15/16 July 2024.

Application closing date: 10am, 8 July 2024.

We are an open-access charity, funded by the generosity of our supporters, and here to help alleviate the pain and confusion caused by the death of a parent or sibling. Bereavement is devastating at any age, but for a child it is life-changing. Get in touch with us if you need support.

Our Vision:A world where no child grieves alone.

Our Mission: To help bereaved children, young people and their families find hope and healing

Our Values are very important to us and, as a member of the Grief Encounter team, you would be expected to hold these in your day-to-day work:

• Belonging - Through times of grief we deeply understand the profound influence of community. We honour heritage, diversity and important bonds that nurture our sense of self and our collective contributions to provide hope, healing and fulfilling lives.
• Courage - We’re not afraid to face grief head on and tackle difficult conversations openly and honestly with others. This gives everyone the courage to freely express their emotions and actively participate in making a difference
• Dedication - We dedicate ourselves to the lives of bereaved children and families. With unwavering resolve , we champion the needs of every child to shape hopeful futures with care, warmth and positivity, nurturing the past, present and future lives.

JOB SUMMARY

The post holder will managing and lead the effective high quality delivery of the Grief Encounter therapeutic services, including online services, through a team of Therapists, Clinical Supervisors, placement students and volunteers.

They will assist the Director of Clinical Services (DCS) in implementing and developing the therapeutic element including intensive therapeutic support, projects, budgets and service planning. This will include:

• Leading, implementing and developing therapeutic projects and service planning.
• Managing Grief Encounter therapists, supervisors, volunteers and placement students.
• Conducting assessments with families, supporting practitioners with complex cases in liaison with supervisors and delivering training.
• Ensuring appropriate safeguarding policies and guidance are being adhered to across all services, responding to safeguarding concerns and ensuring practitioners understand their safeguarding responsibilities.
• Working with the Bereavement Support Team to ensure the efficient and appropriate management of referral pathways.

Please see Job Description for more information