Operations Manager

 

 

The Operations Manager is responsible for overseeing the design, delivery, and evaluation of Lancashire Youth Challenge's three core programmes: RESTORE, Time to Breathe, and Rise to the Challenge. This role ensures the smooth and effective administrative and financial operations of the charity and acts as a deputy for the Chief Executive Officer when necessary.

 

Primary Duties and Responsibilities

Programme Management

·        Lead and manage Project Coordinators & Facilitators, ensuring high standards and budget compliance.

·        Ensure projects are properly documented and evaluated in line with contractual and funding requirements.

·        Serve as the primary contact for partners, clients, referral agencies, parents, and guardians, ensuring effective communication.

·        Collaborate on the recruitment of young participants for all programmes.

Line Management

·        Facilitate regular supervision meetings with Project Coordinators & Facilitators.

·        Manage and facilitate regular team meetings with core and freelance staff.

·        Oversee the management of Volunteers and Work Placements.

·        Hold contractual responsibility for freelancers and visiting practitioners.

Administrational

·        Oversee daily administrative operations of the charity.

·        Manage external communications, including website and social media.

·        Act as the main liaison with the landlord and attend venue management meetings.

·        Compile robust evaluation documents and impact reports.

 

Financial

·        Support the CEO in preparing financial reports for Trustees, funders, and partners.

·        Manage daily financial tasks, including reconciliation, invoicing, and liaison with accountants and the Treasurer.

·        Help prepare budgets for funding applications and reports.

·        Co-manage the Investor and Sponsor programme.

Governance

·        Ensure systems and structures support the Board of Trustees in fulfilling their statutory responsibilities and effectively managing the charity's affairs.

·        Prepare reports and papers for Trustee and annual general meetings.

·        Work with the CEO and Chair of Trustees on the development and management of a Youth Board.

·        Attend and present at Trustee meetings when required.

 

 

General

 

·        Attend regular supervision meetings with the CEO.

·        Complete required training in Safeguarding, Mental Health First Aid, and Emergency First Aid at Work.

·        Abide by all company policies and procedures.

·        Report safeguarding concerns immediately to the Designated Safeguarding Officer (CEO).

·        Engage in Continuous Professional Development (CPD) opportunities.

·        Work flexibly, including evenings and occasional Saturdays, to meet the charity’s needs.

·        Assist in delivering other LYC projects and activities as needed.

·        Act as deputy for the CEO when required.

 

Person Specification

 

Essential Criteria

A demonstrable passion for working with, supporting, and empowering young people.

A Level 5 or above qualification (ideally in a relevant subject) or significant work experience.

At least 3 years management experience, preferably within the youth charity sector.

Proven administrative skills and proficiency with Microsoft Office 365, CRM systems, and accounting tools like Xero.

Significant project and people management experience.

Experience in managing partnerships with diverse organisations.

Excellent communication skills, both verbal and written, and proficiency in online communication.

Financial management experience.

Understanding of safeguarding policies and procedures.

Willingness to be flexible and responsive to the evolving needs of the charity.

 

Desirable Criteria

Experience in the development and management of youth programmes.

Proven ability to compile evaluation and impact reports.

Marketing experience.

Familiarity with budget preparation and financial reporting for non-profits.

Experience in managing investor and sponsor relationships