Operations Jobs

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Face to face fundraising is driving huge growth at Breast Cancer Now. This is a pivotal role that will really bind our activities and teams together, and support our ambitious targets. This role will support activity growth by implementing a consistent and standardised way of working across both our lottery and direct debit campaigns. This role will play a key part in monitoring performance, creating and implementing a face to face fundraising guide, and ensuring our teams are working to the highest standards.

About you

You’ll have experience of working with, and actively managing, face to face fundraising agencies. You’ll enjoy working as part of a busy and high performing team which works to demanding targets.  As well as being a well-organised person with excellent communication skills, you’ll be at ease liaising with key external suppliers and internal teams to support the delivery of campaigns. You’ll also be confident in monitoring activity and progress to help ensure teams are able to deliver against agreements and targets.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9am on 6 January 2025

Interview date: w/c 13 January 2025

Job title: Employment Adviser

Location: Hybrid, contracted to work at our Manchester office at least 2 days a week

Salary: £24,000-£26,500

Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)

Contract: 12 month fixed term contract

Language Requirements: Fluency in English and at least one target language is desirable e.g. Arabic, Cantonese, Amharic, Dari, Farsi, Kurdish, Pashto, or Tigrinya.

Overall purpose:

We are looking for candidates with experience of supporting individuals with barriers to work into paid employment. Within this role you will carry a significant responsibility, managing a caseload of clients from a refugee background and supporting them in securing meaningful employment, training, and education opportunities.

You will provide one-to-one personalised support, delivering quality Information Advice and Guidance (IAG), alongside ongoing support to ensure your clients have all the skills they need to get into work. This involves working with clients to produce individual action plans with clear goals and actions to overcome identified needs and barriers and provide a clear pathway towards the labour market.

You will work with clients online and by phone, as well as in person to monitor their progress towards their goals. Complementary support will be delivered through our volunteers who are trained in delivering employment advice, and you will book weekly appointments for clients, allocating time slots according to availability and the volunteer’s specialty.

You will also work with specialist referral partners to support clients to overcome complex barriers to employment.

We offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference to people’s lives. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 12th January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

We have a new and exciting opportunity for an enthusiastic, efficient and organised Events Administrator to join us as a Professional Networks Events Administrator at The Royal College of Radiologists (RCR) - a medical charity focussing on supporting doctors to deliver medical imaging and cancer services.

The Professional Networks Events Administrator provides an organised, proactive service to members of the professional networks team. In particular, as the Events Administrator you will support the Professional Network Manager and Co-ordinators during the busiest time of the year to develop and deliver events that form part of the annual workplan to support for our faculties- clinical radiology and clinical oncology.

If you are a proficient and proactive Administrator who is seeking to develop their events career in an impactful role for an organisation with a meaningful mission, then this may be the role for you.

What you’ll do:

• Develop and deliver from start to finish a limited number of smaller-scale events annually for professional network audiences based in the UK.
• Work closely with the Professional Network Coordinators and Network leads to  identify and confirm inspiring and up to date programmes, speakers, clear learning outcomes, and event materials.
• Follow and contribute to the development of existing event project management templates and frameworks, to support consistency of approach and a learning culture across the Networks team.
• Where required, adapt and apply per-product budget templates for our repeatable, smaller-scale, products ensuring that are accurate, including direct and staff costs, as well as forecast delegate and sponsorship income.
• Proactively track and monitor event expenditure and income, reconciling budgets at the end of event periods to inform evaluation, and reporting on team and organisational targets.
• Monitor and respond to queries about the overall Networks programme (events, webinars, e- newsletters and resources) from stakeholders via telephone and email, triaging and redirecting to relevant colleagues.

What you’ll need:

• Experience of working in event administration across in person and/or online and hybrid formats, including working with external experts to deliver activities.
• Proven experience of providing high quality customer service to stakeholders
• Experience using Microsoft packages, and/or online event delivery platforms e.g., Zoom or MS Teams.
• Ability to work with budgets and track income and expenditure for a variety of activities simultaneously.
• Demonstrable organisational and administrative skills
• Good communication and interpersonal skills.

If the role sounds like the next exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Data Officer

  JOB SUMMARY 

Job Title: Data Officer

Location: Staffordshire  Lichfield Office Based

Salary: £ 23,870  per annum  ( Pro Rata salary £14,322)

Hours of Work: 22  Hours per week  3 full days 

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability 

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

· 25 days paid leave plus statutory holidays (pro rata)

· A competitive pension scheme

· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their        families.

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About the role

This multifaceted role requires the ability to manage, interrogate and evaluate  data and compile accurate reports to enable crucial reporting to funders. This role enables the post holder to facilitate the end to end process ensuring the data input into the system allows for accuracy in reporting on funding contracts.  The postholder will have a keen eye for accuracy and be able to interrogate  case management systems to extract relevant data.

• To facilitate data collection, consolidate, analyse and organise reports  for funders and internal teams with precision and attention to detail.
• To support the COO  with daily operations by ensuring that data is accurately and appropriately recorded in the case management system to facilitate the reporting required.
• To aid in the administration and advancement of the online case management system.
• To generate reports and statistics to disseminate the results of the Pathway Project.
• To work with colleagues to include data impact in the storytelling and case studies within funding, trust or grant  applications to demonstrate the impact of the Pathway Project whilst maintaining the confidentiality of our clients.
• Support Pathway Project to maintain  excellent relationships with funders, grant makers or trust managers and  ensuring the data required for reporting is recorded accurately to facilitate that reporting.
• To attend and participate in both staff and stakeholder meetings, as and when required.
• To strictly adhere to the specified timeframes and milestones mandated by our funders and guarantee the prompt submission of bids, reports and returns.

This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role.

 Person Specification

Essential

• Experience in data collection, data analysis techniques & presentation of data whilst maintaining a high level of attention to detail.
• Strong analytical skills with the ability to present complex data in a simple format.
• A good understanding of Microsoft Office, particularly Outlook, Excel, with awareness of databases.
• Excellent written skills, with experience of writing reports, guidance or briefings.
• Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines.
• Demonstrable excellent customer service  delivery for all stakeholders, clients and partners.
• Strong commitment to team members, the work team and the wider organisation’s values and ethos.
• An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.
• An understanding of and a commitment to equal opportunities in employment and in-service delivery.

Desirable

• Experience of working in the charity sector and understanding how Charities are funded.ent with confidential data
• Experience of working in an environment with confidential data.
• A desire to be part of a process to develop better responses to domestic abuse and evidence of a commitment to this area.

Other information:

Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate.

Safeguarding Statement

Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts.

We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9.

The role is subject to a 6-month probationary period.

How to apply:

Closing date – 9am Monday 6th January

Shortlisting will be Tuesday 7th January and successful candidates notified and invited to interview

Interviews will be held at the Hope Centre Lichfield Thursday 16th January - (Invite Only)

Please complete an application form found here and enclose a CV together with a covering letter 

At The National Lottery Community Fund we are committed to making a bigger difference in the years ahead.  That’s why being ‘impact-focussed’ is one of our core values.  We want to transform how we use data in our organisation so that we can: identify the communities that most need our funding, demonstrate the difference we make and take an equity-based approach.  Our 2030 strategy ‘It starts with community’ sets stretching goals and puts data and insight at the heart of what we do. 

We’re recruiting for a Head of Business Intelligence (BI) in our newly formed Evidence and Impact team.  In this role you will design and deliver a new reporting and analytics service that inspires communities, colleagues and policy makers.  You’ll set the future direction for the Community Fund’s data practice and establish a simple and easy to use reporting suite that achieves widescale reach and engagement. 

You’ll lead work across the organisation to help us to grow our data maturity, so that reporting and insight becomes an integral part of every role. You’ll inspire your team to make it as easy as possible for everyone connected to the Community Fund’s work to get the day-to-day insight they need to make decisions and deliver projects.

The partnerships you develop externally will be equally important, as you work with other lottery distributors to better use data to connect those that play The National Lottery with the positive difference it makes across the UK.

Excellent leadership and people management skills will be required to excel in this role.  Your ability to inspire and engage a technical team to achieve high performance will be second to none.  You’ll also need to enjoy working across our organisation to help others to use data in pursuit of our 2030 ambitions and be a strong advocate for the role of automation and self-service. Every element of your day-to-day work will be guided by the needs of our users and your own strategic view of the data and BI architecture required to enable inspiring reporting and visualisation.  You will forge strong partnerships with a wide range of colleagues in the UK-wide Evidence and Impact function and play a key role in our leadership team as we strive for ‘One Fund’ ways of working.

The Evidence and Impact team is a UK-wide function, meaning this role can be based in any of our offices.  Some travel is expected to attend leadership meetings and connect with colleagues who are based in different locations of the country.

Interview Date: w/c 3rd February

Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

On application, please align your supporting statement to the criteria below

Essential criteria

• Passionate about data with demonstrable experience in delivering transformation in an organisation’s data maturity to drive business changes. 
• Demonstrable experience of presenting data in easily accessible formats that can be used by non-data specialists to tell stories and inform policy.
• Experience of technical leadership and management including in:
  • Data Warehousing that meets the needs of analysts.
  • Data Modelling to support applications and self-service analytics.
  • Dashboard, Reporting, and Visualisation development.

• Expert in more than one of the following with appropriate professional qualification or CPD: data modelling, end to end data architecture, BI and visualisation, enterprise reporting services, ETLs and data pipelines, data management and governance.
• Excellent people management experience with the ability to identify the skills the team needs now and in the future and to support our staff to continuously develop.

Desirable criteria

• Educated to undergraduate level, or equivalent level of experience in a relevant discipline.
• Experience in leading the provision of a managed services for reporting by building and strengthening user engagement with PowerBI across organisations.
• Familiarity with functional standards for analysis or competency frameworks to build digital skills and in how they apply to the work of data teams.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Grade: 3

Position type: Full time (37.5 hours per week) permanent - flexible hours considered

Responsible to: Regional Director – West and Central Africa

Key Interdependencies: Travel Team, Supply Chain, Programme Quality team, Emergency Team, Programme Funding Team, Finance and Legal teams.

Location: Truro, Cornwall (Hybrid) or Remote (UK based) with quarterly travel to our HQ in Truro

Travel: Work away from home, this may be UK or overseas training or in-country Programme support. You may be required to deploy for up to 40% of your time in any calendar year.

Role Purpose

ShelterBox is searching for an experienced humanitarian professional with previous programme management experience to join our agile and effective International Programmes Department. This is a transformational and impactful role. The successful candidate will manage urgent priority activities and international programmes/projects within a specific country, ensuring we deliver high quality, impactful outcomes at speed and scale for the people we support.

Reporting to the Regional Director, the Programme Manager will support the establishment and management of new and existing emergency and protracted ShelterBox programmes. Aligning with wider regional strategy, the Programme Manager will create and implement a longer-term strategic vision and direction for continuing support within their countries of responsibility. They will also lead on strategic humanitarian relationships within this area to help maximise ShelterBox’s programme impact and influence.

This role will also work closely with the Programme Quality team, to continue to measure the quality and impact of our work. The Programme Manager will also support a programme funding strategy for their designated area of responsibility, working closely with the Programme Funding team in developing sustainable programmatic funding opportunities.

The role is expected to have a strong focus on Burkina Faso, with other countries to be determined dependant on both existing portfolio and new emergencies. Regular travel is expected, and we expect the successful candidate to be willing and able to undertake this travel.

The role will also encompass high-level relationship building and advocacy with partner organisations to consolidate the reputation and position of ShelterBox within the humanitarian sector.

We look forward to welcoming candidates who share our passion and teamwork to achieve this.

Duties will include but not be limited to:

· Establish and manage programmes within assigned area in line with the organisational and regional strategy. Working closely with the Regional Director to ensure quality, timely, impactful, and on-budget programme/project implementation.

· Implementation of the strategic vision and direction. Work closely with the Programme Funding Team to build the appropriate Business Development strategy to secure the resources necessary for realisation.

· Ensure programme quality through consistent use throughout the area programmes of rigorous assessment, design, proposal development and review processes; comprehensive monitoring & evaluation, accountability and learning systems; staff development, and partner capacity strengthening

· Provide support, motivation and leadership to project teams, ensuring they complete tasks to a high standard and meet project delivery deadlines.

· Initiate and sustain strong, mutually beneficial, and authentic partnerships with local and international organisations.

· Work closely with the Travel Team to prioritise the safety of our teams and our deployments. Adapt to evolving issues that could adversely affect ShelterBox staff or programme delivery.

· Maintain effective and coordinated budget management, working closely with the Programme Funding team and International Programmes Finance Manager. Ensure monitoring processes are in place for grant funds/donor specific requirements.

· Provide the first point of contact for deployed teams and disaster monitoring on a 24/7 routine and emergency basis as part of a roster.

· Prioritise ‘do no harm’ principles. Ensure those who encounter ShelterBox as a result of our activities are safeguarded from deliberate or inadvertent actions and failings which place them at risk of abuse, sexual exploitation, injury, and any other harm.

· Maintain exacting standards in all aspects of ShelterBox’s activities so that the reputation of the organisation is protected in the view of donors, partners and the people we support.

· Lead a culture which actively promotes improvements in its practices, processes, and outcomes, across all aspects of its work, seeking feedback from all stakeholders.

· Provide timely updates to Regional Director/Deputy Director/International Programmes Director on programme/project delivery and impact.

· Work away from home, this may be UK or overseas training or deployment to your designated regions. You may be required to deploy for up to 40% of your time within your region, in any calendar year.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Come and be part of the 2024 Charity Times Award’s Fundraising Team of the Year!

In this busy role, you’ll assist in the delivery of legacy marketing campaigns across a range of channels, including digital, telemarketing, legacy events and direct mail, and help to promote gifts in wills to internal audiences too. You’ll be allocated your own campaigns to project manage and you’ll monitor income, expenditure and KPI’s for all activity. An important part of the role will be to provide support for the administration of gifts in wills, including managing both legacy enquiries and legacy notifications, ensuring these are handled efficiently and to agreed timescales. This is a great role within a growing legacy program that will build your legacy and direct marketing skills and give you plenty of opportunity for development.

With combined individual giving income growing strongly at over £21 million per annum, this is the perfect time to join an experienced and effective individual giving team.

About you

You’ll have some experience of working in a similar environment such as fundraising, marketing, sales or customer services, or have experience of managing your own projects.

You enjoy the variety of working on campaigns across a range of channels and seeing the results of your work. As a well-organised person with great communication skills, you’ll be at ease liaising with external suppliers and in-house stakeholders across the charity to support the delivery of legacy marketing campaigns. Your close attention to detail will ensure accuracy with campaign reports, record keeping and invoice processing. And you’ll be able to use your excellent writing skills to craft copy that inspires both internal and external audiences about gifts in wills.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9am on Monday 13 January 2025

We reserve the right to close this advert early due to the volume of applicants.

Interview date: Week commencing 20 January 2025 

Are you passionate about equality of access to education for people seeking asylum and refugees?

Access to education is transformative. The people we work with tell us that university is how they will rebuild their lives after being forced to flee conflict or persecution. Yet refugees and people seeking asylum in the UK face significant challenges in accessing higher education, including restrictive policies, limited financial support, difficulty navigating the complex university system, and a lack of adequate information and guidance. 

We are looking for a dedicated and skilled individual to lead our work on improving access to higher education for refugees and people seeking asylum. In this role, you will empower activists, collaborate with universities, and drive sector-wide change to ensure that more refugees can access life-changing opportunities at university.

You’ll need excellent knowledge of the challenges facing refugees in the UK, particularly around access to higher education, as well as experience working in or with the higher education sector. You’ll also bring excellent communication and relationship-building skills, ideally a proven track record in policy or campaign work. Highly organised and motivated, you’ll be comfortable working independently and collaborating flexibly within a small, dynamic team.

If you’re committed to breaking down barriers to education and making a tangible difference, we’d love to hear from you.

Other information:

• We will consider remote work or job share requests - if interested please include details in your application

• We are proud to be a member of the Experts by Experience Employment Network which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.

  
  
   

The purpose of your role

We are looking for a personal assistant with some previous experience, who is keen to support Police Now’s mission of community transformation and culture change in policing, and to undertake a meaningful role supporting the executive leadership team in a busy, agile and ambitious organisation. 

Police Now’s executive leadership team currently includes the Chief Executive Officer, Chief Operating Officer, Chief Marketing Officer and Programmes Director. Together, the Executive is responsible for the organisation’s overall health and success and is accountable to the board of trustees. 

This role will work both independently and collaboratively to ensure that the executive team works efficiently and effectively. This will primarily be achieved via swift and thoughtful diary management, meeting support (for example, taking minutes of formal meetings and actions from informal ones), management of email inboxes, drafting and responding to correspondence, and similar administrative and support duties. Over time, there are opportunities to develop and add additional activities and responsibilities to the role. 

Absolute discretion and trust is critical, as is strong and confident communication with a diverse range of people. You will need to be intrinsically motivated, trustworthy and prepared to take on exciting and varied challenges within Police Now.

Key responsibilities

• Board and board committee governance: be a point of contact for trustees, partners and other external stakeholders and plan and coordinate board meetings, sub-committees, and the senior leadership team meetings. This includes ensuring papers are circulated in advance, meeting room bookings, attending meetings and producing timely, concise and accurate minutes and actions. You will work with the Company Secretary to update our records on Companies House and the Charities Commission to ensure that Police Now is always compliant as well as manage and maintain databases and systems relating to governance.
• Executive team diary management: support the executive team with day-to-day diary management to help ensure that they are effectively utilising their time in the most impactful ways. This includes arranging and coordinating meetings, booking rooms in our London office, arranging travel and accommodation when required and in some cases, sourcing an external venue while being cost effective, all while ensuring that digital infrastructure is available to support hybrid working. 
• Financial processing: you will process invoices relating to the executive through our financial system and reconcile the executive teams monthly credit card statements and personal expenses in a timely manner as well as occasionally process expenses for trustees and committee members.
• Project support: assist and support the Executive team and Strategy, Stakeholders and Governance Manager as needed with strategic projects and other ad hoc tasks as required.
• Inbox management: manage the general enquiries inbox and some individual executive inboxes to effectively direct queries and escalate risks as appropriate.

Key Requirements 

• We are looking for someone with a good grounding as a personal assistant or with significant relevant experience within an administrative role. 
• An ability to handle confidential information with absolute discretion; a track record of integrity and good judgement. 
• Strong organisational skills with the ability to work at real pace, manage a varied workload, work to short deadlines and prioritise effectively.
• Excellent interpersonal skills, strong emotional intelligence and the ability to build positive relationships and trust with stakeholders, including staff and external partners.
• Excellent attention to detail, as well as the ability to select the most important information to note or share during meetings.
• Excellent written communication skills, particularly minute writing, report writing and correspondence.
• Good initiative, able to proactively suggest ways to streamline or improve processes to enhance efficiency.
• Ability to work independently with limited supervision; can proactively anticipate, respond and adapt to situations.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint), particularly report writing and slide packs; experience in Salesforce or CRM systems is an advantage but not essential. 
• A real passion for our mission and values. 
• Ability to attend the office for a minimum of three days per week (this may change depending on business needs) as well as national travel as and when required. 
   

What you'll get from us

• A bright, airy and modern office in Zone 1
• Competitive salary of £36,000 - £43,000, per annum (dependent on experience and inclusive of London weighting)
• Flexible working
• 27 days holiday each year, plus bank holidays 
• A range of hospitality discounts
• Sanctus coaching (private mental health coaching for the workplace)
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts
• Training opportunities for personal development
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions)

Please note the closing date for this role is Thursday 2nd January at 9am.

Applications will be screened as they are received and invited to interview accordingly. Police Now reserves the right to close the advert prior to the advertised date, early applications are therefore encouraged.

Do you have a passion for creating meaningful supporter experiences that drive lasting relationships? If so, we would like to hear from you!

Here at Rainbows Hospice for Children and Young People, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

This vital work would not be possible without our dedicated Fundraising Team! Rainbows receives just seven weeks of government funding annually, and it is through the relentless efforts of our fundraisers that we’re able to remain open for the remaining 45 weeks each year.

As part of the expansion of our Fundraising Team, we’re excited to announce an opportunity for a Head of Public Fundraising & Supporter Experience to join us!

Location: Hybrid, home-based or hospice-based working. (Initially, this role will require regular presence at the hospice in Loughborough.)

Hours: 37.5 hours per week between Monday and Friday with the occasional evenings/weekends for Rainbows events.

About the Role

As the Head of Public Fundraising & Supporter Experience, you will play a senior role in our Supporter Relations Management Team and act as deputy for the Director of Income Generation and Marketing. This pivotal position involves developing and leading strategies to grow our income, engage supporters, and deliver an outstanding supporter experience.

Key Responsibilities Include:

· Team Leadership: Develop and lead a high-performing, collaborative public fundraising team, delivering against ambitious growth targets

· Supporter Acquisition: Deliver on a dedicated Supporter Acquisition Strategy which delivers 5,000 new supporters over the next five years.

· Strategic Planning: Create and implement an effective public fundraising strategy, encompassing individual giving, lottery, in-memory giving, legacy marketing, and supporter journeys.

· Brand Collaboration: Ensure the integration of Rainbows’ brand and fundraising communications to maximise their impact, developing compelling content and case studies.

· Income Growth: Develop plans with the Income Generation and Lottery teams to grow support from regular givers, cash donors, lottery players, and new committed giving propositions.

· Legacy Fundraising: Maximise support from gifts in Wills through strategic planning and delivery.

· Supporter Experience: Act as the strategic lead for supporter experience across all teams, ensuring every supporter feels valued and engaged.

· Further responsibilities in the role of Head of Fundraising & Supporter Experience at Rainbows can be found by downloading the Job Description.

Requirements

· Significant recent experience in public fundraising that includes managing significant budgets

· Proven success in developing and delivering strategies and operational plans.

· A strong track record of leading, motivating, and developing high-performing teams.

· A deep understanding of individual giving, lottery, in-memory giving, legacy marketing, supporter care, and supporter experience.

· Experience using data-driven insights from CRM systems to inform strategy and audience engagement.

· A demonstrable track record of achieving income growth.

· Advanced knowledge of CRM databases and analytics.

· Further requirements can be found by downloading the Person Specification.

Our Benefits include:

· Free onsite parking at the Hospice, Lark Rise, Loughborough.

· Hybrid, and Hospice working location (Need to be in the Hospice to start with).

· Eligibility to join blue light card discount scheme and Company Shop.

· Healthcare Cashback plan.

· Life Assurance.

· 27 days holiday plus bank holidays.

· Contributory pension scheme or Salary Sacrifice Pension Scheme

· Affordable meals at the Hospice, Lark Rise, Loughborough.

· Free Tea, Coffee and Fruit whilst at the Hospice

· Free access to Health Assured employee assistance programme

· Wellbeing support and access to Mental Health First Aiders

· Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

Stewardship Manager Role

Salary £36,000 - £38,000 per annum (depending on experience, pro rata for part-time)

Hours of work 37.5 per week (we welcome flexible working requests)

Base Hybrid working for the foreseeable future, with attendance in the office two days a week, including                                          Thursdays, at our central office:                             

                                      - Pears Building, Pond Street, London, NW3 2PP

                                  Other office days may be worked from our other sites at:

                                    -  Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

                                     -  Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The stewardship manager will report to the senior philanthropy operations manager.

We are seeking a creative and driven stewardship manager to join our team on a permanent basis. Working alongside members of the wider team, you will lead on creating and delivering a gold-standard experience for major donors supporting the Royal Free Charity, showcasing the impact their support has across our hospital sites. Your efforts will play a key role in ensuring continued, uplifted support of the charity.

You will play an important role within our philanthropy & campaigns team, helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your skillset in a supportive, ambitious, and high-performing team.

Responsibilities

· Work with members of the philanthropy & campaigns team to create and deliver a gold-standard stewardship experience for major donors supporting the Royal Free Charity, being actively involved across the cycle of a relationship before, during and after a gift.

· Lead on the charity’s approach to thanking and recognition of our major donors.

· Develop high quality and bespoke impact reports, newsletters and communications for supporters to convey the impact of their support, bringing them closer to the cause.

· Develop other key stewardship touchpoints and engagement opportunities for supporters, while remaining aware of different levels of giving.

· Work proactively in identifying potential stewardship opportunities, sharing ideas and suggestions with members of the team.

· Develop a plan for stewarding corporate supporters.

· Support our special events manager with developing and implementing a high-quality events programme, tailored to the interests of our audiences.

· Act as a subject matter expert on all donor relations and stewardship delivery queries.

· Work collaboratively with colleagues across the organisation (particularly fundraising and communications colleagues) and hospital sites, to collate information and content to support stewardship activities.

· Monitor and evaluate the delivery and impact of stewardship activities, proactively seeking to improve our offer.

· Work with colleagues to ensure that relevant policies and activities are compliant and reflect sector best practice.

The team

Our dynamic fundraising department generated £4.5 million through donations in 2023/2024, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the Royal Free Hospital site.

We ride ourselves on being supporter focused and agile, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

· Our Philanthropy & Campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations, and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on the acquisition of a new surgical robot, our forthcoming cancer campaign, our essential volunteering, complementary therapy and support services, the charity’s first patrons’ programme, and special events to support these activities.

· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within public fundraising, with their work underpinning and supporting the entire department.

Building on our achievements, our board of trustees has agreed to invest in expanding the fundraising team to develop a sustainable infrastructure that will support our growth ambitions.

Our Vision

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 12,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals, and more than 30 NHS services.

What we do

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care. Our volunteering, support hub, and complementary therapy teams enhance the hospital journey for all patients – whether they live locally, or come from further away to access the trust’s specialist services.

Our support of the RFL workforce enables staff to perform at their very best. Spanning individual professional development and training through to organisation wide interventions, our initiatives bolster employee resilience and mental health so staff can achieve the best outcomes for patients.

We fund ground-breaking research with the potential to change people’s lives, whether it’s through our grant programmes, commissioned research, or delivering major capital funding appeals.

Our approach

We are a solution-focused strategic partner to the RFL, helping our hospitals to go further and faster than the NHS could do alone. We believe funding decisions should be made based on strategic priority and impact, with a strong focus on working closely with staff and patients to reach a shared outcome (coproduction).

The Royal Free Charity (the charity) invests in:

· enhanced support for patients

· vital support for our staff

· ground-breaking research and innovation

· cutting-edge medical equipment

The generosity of our donors, fundraisers and volunteers enables us to do this.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

PERSON SPECIFICATION

Qualifications

No specific qualifications are required for this role.

Experience, skills and knowledge

· Experience of providing excellent donor or partner stewardship within a fundraising environment or equivalent.

· Exceptional written communication, attention-to-detail and proofreading skills, as well as a talent for storytelling.

· To be able to communicate effectively with donors and colleagues.

· The ability to interpret technical language and convey it in an accessible way.

· Excellent interpersonal skills, with the ability to develop relationships with a range of individuals.

· Strong project management skills, with a proven ability to manage multiple projects and deadlines, as well as act flexibly.

· An understanding of fundraising and stewardship regulations and trends.

· Willingness to keep abreast of sector developments and to engage with peers across the sector to help inform our delivery.

All staff are expected to:

· Work to the charity’s vision and mission, and adhere to our values of

dedication, innovation, partnership, energy and respect. These underpin

everything that we do.

· Treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic.

· Be flexible and respond to business needs.

· Read and adhere to the Charity policies, and all relevant legislation and

ensure that any team members who report to you do the same.

· Be aware of and have a good understanding of Health and Safety at Work

and the Fire Procedure.

· Attend meetings and training as required, including one to ones with your

line manager

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential

advice and support on work and personal issues.

If you would like any accessibility amendments or support throughout the application and interview stage, please let us know. No question or request is too big or too small. We want this experience to be comfortable and enjoyable and a chance for you to bring your best self to the process.

The scope of this work includes: 

• Setting up and managing a physical storage unit in an appropriate location, and managing that facility for BGP on an ongoing basis 

• Liaising with the retailer to arrange deliveries to the unit

• Working with the existing BGP team to arrange efficient despatch to community partners, working from existing processes and recommending / making any changes as needed to ensure processes work for all stakeholders

• Stock taking and reporting

• Managing the logistics of postage/ delivery of period products to community partners

• Once logistics are well established, scoping out a potential project to establish a volunteer programme to help with despatch of products

Contract Details 

• Fixed term contract (FTC) whilst the partnership with the retailer is in place (2025)

• 2 days per week - with at least some availability on a Tuesday, which is our team ‘anchor day’ 

• Salary for 2 days per week - £13,600 (FTE salary £34,000)

• Reports into - Community & Education Manager

• Able to attend BGP office in Finsbury Park, London, and nearby storage location 

• Start date February 2025 

Person Specification

ESSENTIAL 

• Outstanding project management skills, able to manage this area of work to a high standard

• Experience of managing a physical space such as a storage unit

• Experience of managing logistics and stock control processes to manage a large amount of products safely and efficiently

• Interpersonal skills - this role will need to build great relationships with the existing BGP team, our retail partner, community partners and volunteers

• Able to understand and then adapt / build on existing processes 

• Volunteer recruitment and management experience 

• Strong analytical and Excel skills for logistics planning, reporting and data analysis

• Management of third parties, such as delivery companies

• Understanding of health and safety best practices (additional training will be available)

• Able to manage a defined, delegated budget e.g. for packaging and postage

DESIRABLE

• Qualification in project management 

• Experience of storage and despatch requirements specifically related to storage and transportation of period products and similar items

• Experience in recruiting and managing volunteers to assist in manual tasks, such as packing up products for despatch

As a Charity Director you will have overall management of the business, grasp opportunities and secure resources to ensure our long-term sustainability whilst maintaining high quality cost-effective mental health services for the LGBTQ+ community.

The Charity Director is responsible for overall management and leadership for the organisation, supporting a small staff team. They will implement our strategic vision, and deliver on short and long term aspirations. Working alongside the Board of Trustees they will ensure the charity has the infrastructure, governance and resources in place to secure long-term sustainable funding and resilience of the charity. They will lead our culture and set the tone in everything they do, upholding MindOut’s values and creating space for everyone to bring their true authentic selves to work.

Role description 

You will have the skills, experience, sensitivity and personal confidence to oversee all the activities of the charity but will have specific responsibility for: 

Governance 

• Reporting the charities outputs to the board of trustees, identifying opportunities for improvement and making recommendations of how to address these. 

• To work with the Trustees to recruit and onboard new trustees. 

• Ensure governance structures and processes are in place, ensuring the charity fulfils statutory obligations 

• Ensure risk management processes are in place and implemented effectively to identify and monitor strategic and operational, with escalation to the board as necessary 

• Ensure the necessary policies, procedures, training, and monitoring are in place to comply with various Health and Safety, legal, financial and HR responsibilities

• To undertake duties as Company Secretary for the board. 

Stakeholder Management 

• To ensure that local and national LGBTQ+ community partnerships are developed and maintained. 

• Owning the relationship with the Charity commissioners office and associated organisations. 

• Develop and maintain strong relationships with charity funders 

• Ensure the board have access to all the information and timely updates required to undertake their duties

• To maintain and enhance the good reputation of MindOut, to ensure all external communications, publicity and promotion reflects this. 

Evaluation and Quality Assurance 

• To establish standards of excellence that ensure the highest quality service possible 

• Ensure the frameworks are in place to demonstrate impact of services and can be communicated effectively 

• To ensure that service users inform the work of the organisation 

• Continue to promote and encourage Diversity and Inclusion across the organisation, by strengthening our equality, diversity and inclusion policy and practices challenging systemic injustice and discrimination where we identify it. 

Finance and Fundraising 

• To own the income generation strategy and oversee its implementation. 

• To develop and maintain financial systems which ensure that Trustees are up to date with the organisation’s financial position. 

• To establish and maintain systems for accounting, budgets and day to day financial affairs.

• Write persuasive and successful proposals and funding applications to a diverse portfolio of funders 

Strategy 

• Own and develop the short and long term charity strategy with the Board. 

• Continually assess the organisation against the current strategic priorities. 

Horizon scan to identify new opportunities and ensure the work of MindOut is able to respond to and meet the current and  emerging needs of the LGBTQ+ community 

• Keep up to date with new developments in the field of mental health and any related government policies, reviewing in line with charitable objectives and strategic direction. 

Strategic leadership of the organisation  

• Lead, empower and inspire the staff and volunteers creating a collaborative, transparent and safe working environment. 

• Ability to lead change and implement business initiatives. 

• Role modelling our values and leading an inclusive culture. 

• Lead the development, communication, and implementation of our strategic direction in partnership with Trustees and staff. 

• Maintain the charity’s commitment to its vision and mission, ethos and values. 

• Lead, motivate and support a skilled, geographically diverse staff team. 

Location:London or Edinburgh, or flexible for remote UK base 

Position Status: Full Time Regular

Starting Salary Range: The starting salary range for this position is 44,320 GBP - based on local benchmarking and commensurate with professional experience.

Closing date: Please submit CV and cover letter at earliest convenience as applications will be reviewed on a rolling basis. 

.

About Mercy Corps

Mercy Corps is a leading global organisation powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Mercy Corps Europe (MCE) has grown rapidly in terms of volume of activity and complexity. We are now looking for an experienced Digital Fundraising Officer to join us. The Fundraising team plays a key role in Mercy Corps, generating income and raising our profile. The team is based across our European offices in Edinburgh, Geneva, London and The Hague.

The Role

The Senior Individual Giving Officer will act as a source of fundraising expertise in the Direct Marketing and wider development team, as well as the global Development and Marketing teams. Lead on devising a digital strategy that will maximise supporter engagement and acquisition, and thus grow individual giving income, with the input of the Direct Marketing Manager

Mercy Corps Europe's fundraising team is in a growth phase and there are many opportunities to innovate. Creative freedom is very much encouraged and the diversity of the organisation's programmes makes our fundraising work truly varied. There is huge potential in this role to deliver initiatives that will have a significant impact in growing our donor base, including testing new ways of engaging with audiences, integrating marketing across new channels, expanding use of online advertising, SEO and AdWords, harnessing data to create more effective campaigns, engaging thought-leaders and influencers online, and investigating new innovative ways of reaching key audiences.

The ideal candidate will have experience of the latest trends in fundraising and will have both the creative and technical skills to deliver key elements of the direct marketing strategy. They will have demonstrable knowledge of the UK fundraising market, with experience of working across multiple online channels, including Facebook, Twitter and Instagram. Our stewardship programme is underpinned by our emails and so experience devising communications plans and writing for email is a must. Candidates should possess excellent communication skills, with the ability to thrive in a fast-paced, changing work environment.

Essential Job Responsibilities

Supporter development

●Lead on integrating online and offline fundraising, offering supporters a cross-platform experience

●Lead on innovating our digital offering - taking ideas from conception through to testing and beyond

●Work with the Individual Giving Officer to innovate our fundraising offerings and find new ways of acquiring supporters

●Ensure that Mercy Corps grows the number of engaged supporters and income across channels to meet targets

●Responsible for day-to-day implementation of digital campaigns and activity (including email, PPC, social, programmatic and display), to deliver against set targets

●With support from the rest of the team, develop and edit digital fundraising content suitable for target audiences, such as prospective online donors or re-engaging lapsed donors, ensuring consistency with Mercy Corps branding and style guidelines 

●Review and analyse results of fundraising activities and make changes to future work based on this

●Regularly obtain feedback from the audiences that we are contacting to ensure that we are optimising the way we communicate

●Identify new platforms and channels, and keep abreast of current fundraising trends and comparator organisations to ensure that Mercy Corps in Europe is relevant with supporters

●Work alongside Fundraising Operations to inform campaigns, and with the Media and Communications team to ensure that fundraising integrates appropriately with media and communications strategy and activities.

●Manage Google Adwords account effectively to maximise engagements and income. Optimise balancing grants with paid account

●Become the charity knowledge lead on  digital platforms such as Actionkit to upskill colleagues and support cross-team working

●Assist with internal training as required in regards to digital initiatives.

●In conjunction with the Direct Marketing Manager, responsible for ensuring that all fundraising activities are legal and adhere to industry best practice.

Supervisory Responsibility

The position has supervisory responsibility over interns and/or volunteers.

Accountability

Reports Directly To: Direct Marketing Manager

Works Directly With: Individual Giving Officer 

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Qualifications and Transferable Skills

●At least five years of experience in a fundraising/marketing role, with proven experience in digital fundraising, including planning and delivering campaigns.

●Demonstrable knowledge of a range of digital fundraising channels.

●Experience of writing and editing engaging content for online donor audiences.

●Experience of setting digital KPIs and developing in-house digital fundraising capabilities.

●Proven ability to use analytics/metrics and user testing to inform and improve online campaigns.

●Ability to work to brand and style guidelines.

●Ideally prior experience of working with external digital agencies.

●A working knowledge of UK and European charity law and data protection.

●Some knowledge of Canva would be beneficial.

●Relevant professional certifications or equivalent experience.

Success Factors

●Detail-oriented multi-tasker, with excellent organisation skills.

●Strong process management skills.

●Excellent communication skills (both written and verbal).

●Able to build and maintain effective internal and external relationships.

●Able to cope with changing priorities, often at short notice, and work well under pressure.

●Proactive and solutions-based attitude.

●Cooperates and works well with colleagues to maximise opportunities and solve problems.

●High levels of motivation, professionalism and resilience.

●Skilled in anticipating and solving problems and communicating issues, involving others as needed.

●An exposure to and interest in international development is important, along with a demonstrable understanding of digital fundraising trends for international non-profits based in the UK.

Living Condition

The position is based in London, Edinburgh or remote and may require some national or international travel.

MCE team members represent the agency both during and outside work hours when deployed in a field posting or on a short term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.