Operations Jobs

Membership Specialist

Would you like to work in a dynamic forward-looking organisation as the Membership Specialist, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: Membership Specialist

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £30,324 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are looking for a Membership Specialist who is passionate about mental health service provision in the UK, to join a vibrant and thriving team. You will provide a frontline service for customer enquiries and help us to maintain our registers in the public interest. You will be pivotal in capturing essential data and processing associated transactions.

Key responsibilities include:

• Provide general enquiry services to members, non-members, and members of the public, including being part of a pool of staff responsible for dealing with enquiries by telephone, emails, social media, and postal enquiries.

• Develop and maintain a broad understanding of the administration and regulatory procedures relevant to the updating of member records, admission to a category of membership, and processing of subscription details. Such day-to-day activities require the ability to follow defined operations to a consistently high standard.

• Ensure accurate and timely processing of applications for our membership, following defined guidelines and processes. Produce reports from CRM systems as required.

• Be responsible for the administration of the renewal process for individual members, ensuring renewals, reminders, generating certificates, and lapsing are carried out accurately within specified timescales.

• Proactively identify and suggest feedback and ideas about new membership grades, member benefits, and new products and services to managers.

• Proactively market membership services, providing consultative advice on the range of services and benefits related to membership grades.

About You

This is a role for an individual who enjoys using technology and software applications, and has experience of working with databases, emails, documents and spreadsheets. You will have an opportunity to support an important cause where there is a growing demand in society for greater choices of high-quality mental health service provision. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Minimum of 1 years’ experience in a similar remote customer service role.

• Confident using technology and software applications, with experience of working with databases, emails, documents, spreadsheets, and videocalls.

• Strong communication skills, both written and verbal, with experience in working with remote team members and stakeholders.

• Demonstrated ability to work collaboratively with colleagues, share responsibilities, and support one another in achieving common goals.

• Demonstrated ability to consistently meet and exceed targets, in areas such as email and telephone quotas for example.

• Ability to work independently with minimal supervision, making well-informed decisions, and taking ownership of tasks and projects.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: Membership Assistant, Member Services, Membership Development Manager, Customer Service, Membership Marketing Manager, Membership Database Manager, Membership Engagement Manager, Membership Officer, Membership & Communications Manager,  etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Lead CMS Developer
£65,000 pa plus excellent benefits
London WC1 and home-based
35 hours per week

The Lead CMS Developer is an important role for the College as you will work collaboratively with our Content & Brand Team to further develop, expand, support and maintain our existing main Drupal website.

Reporting to the Executive Director of Digital, you will be a leader in the team and drive the innovative mindset necessary for the child health sector to leverage all potentially valuable technologies and digital approaches to truly transform UK and global child healthcare standards.

As CMS Developer, you will lead the review of Drupal and WordPress, supporting and transitioning into Drupal a number of internal WordPress Microsites, whilst acting as a catalyst for continual improvement across our entire web presence, always adopting existing best-practice usage of modern development toolsets and methodologies.

With a good standard of education, you should have demonstrable experience in developing for the web using CMS platforms along with a practical understanding of front-end languages (HTML, CSS, JavaScript) and the React.js framework.

A strong understanding of Object-Oriented programming approaches and familiarity with use of version control and source code management tools, along with a background in Agile Software Development Life Cycle and Scrum project methodology, are essential.

Knowledge of Python language and/or the Django and FastAPI frameworks, as well as experience of mobile app development, would be desirable.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 19 January 2025
​​​​​​​Interviews: w/c 27 January 2025

Job Summary: As the Payroll Administrator, you will be responsible for managing the monthly payroll processes for circa 400 employees in the organisation.

This role requires a detail-oriented individual with strong organisational skills and the ability to handle confidential information with discretion. You must possess a collaborative team spirit, positive attitude and the desire to build relationships with a range of people. With strong administration skills, you will understand the importance of good planning, organisation and execution in a fast paced environment

Payroll Management:

Key Tasks & Responsibilities:

Payroll:

• Collaborate with payroll bureau, Moore Pay and People Team to ensure efficient monthly payroll.
• Manage the working relationships with our payroll bureau and People Team colleagues on a daily basis ensuring that communication is clear and relevant information is being provided and collated in a timely manner so that payroll runs efficiently each month.
• Verify trial payroll data for accuracy before submission.
• Generate and distribute payroll reports, including agency and absence rates.
• Perform regular audits of payroll and pension systems.
• Resolve payroll issues and manage statutory payments (SSP, Maternity, Paternity).
• Ensure HR data is up-to-date through monthly audits.
• Maintain accurate pay records and systems in accordance with financial accounting requirements and HMRC guidelines.
• Collate and check trial payroll information such as absence data and employee information, prior to the submission of the monthly payroll to ensure accuracy and minimise pay related issues.
• Produce and distribute pay reports including use of resources such as agency and bank workers and absence rates.
• Provide checks and balances function for payroll and pensions processes through regular systems audits and checking source data with systems data.
• Be first point of contact for employees and resolve any issues in a timely manner.
• Manage the administration of statutory payments, SSP, Maternity and Paternity Pay ensuring that calculations are accurate and notified to payroll.
• Work with the People Team to ensure that HR Data and people records are maintained to high standard and up to date through a monthly audit process.
• Process P45s efficiently.

We have a new and exciting opportunity for an enthusiastic, efficient and organised Events Administrator to join us as a Professional Networks Events Administrator at The Royal College of Radiologists (RCR) - a medical charity focussing on supporting doctors to deliver medical imaging and cancer services.

The Professional Networks Events Administrator provides an organised, proactive service to members of the professional networks team. In particular, as the Events Administrator you will support the Professional Network Manager and Co-ordinators during the busiest time of the year to develop and deliver events that form part of the annual workplan to support for our faculties- clinical radiology and clinical oncology.

If you are a proficient and proactive Administrator who is seeking to develop their events career in an impactful role for an organisation with a meaningful mission, then this may be the role for you.

What you’ll do:

• Develop and deliver from start to finish a limited number of smaller-scale events annually for professional network audiences based in the UK.
• Work closely with the Professional Network Coordinators and Network leads to  identify and confirm inspiring and up to date programmes, speakers, clear learning outcomes, and event materials.
• Follow and contribute to the development of existing event project management templates and frameworks, to support consistency of approach and a learning culture across the Networks team.
• Where required, adapt and apply per-product budget templates for our repeatable, smaller-scale, products ensuring that are accurate, including direct and staff costs, as well as forecast delegate and sponsorship income.
• Proactively track and monitor event expenditure and income, reconciling budgets at the end of event periods to inform evaluation, and reporting on team and organisational targets.
• Monitor and respond to queries about the overall Networks programme (events, webinars, e- newsletters and resources) from stakeholders via telephone and email, triaging and redirecting to relevant colleagues.

What you’ll need:

• Experience of working in event administration across in person and/or online and hybrid formats, including working with external experts to deliver activities.
• Proven experience of providing high quality customer service to stakeholders
• Experience using Microsoft packages, and/or online event delivery platforms e.g., Zoom or MS Teams.
• Ability to work with budgets and track income and expenditure for a variety of activities simultaneously.
• Demonstrable organisational and administrative skills
• Good communication and interpersonal skills.

If the role sounds like the next exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Team: Retail

Location: Dalry Road, Edinburgh

Work pattern: 21 hours on a rota basis (to include weekends)

Salary: Up to £12,600 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th January 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

About us

The UCL Policy Lab brings together the most senior politicians and policy makers in the country, with leading academics, campaigners and those who have direct, lived experiences of issues on the front line.

The Lab is currently building a unique ecosystem to support those endeavouring to bring about social change, including those working in campaigns for environmental, social and economic justice. Together, the Lab and its partners aim to foster the skills, networks and ideas that social changemakers need to transform our politics and be influential in the highest levels of government.

About the role

This Project Manager will oversee the delivery of a series of key events and activities for this programme of work. The individual will help devise and coordinate a programme of high-level private workshops and events for changemakers - including think tank heads, senior campaigners, researchers and others - providing extensive service support to attendees. The successful candidate will also help changemakers to connect to a wide network of key stakeholders across the world of social change and at the very top levels of British politics.

The post-holder will work alongside an existing project manager and report directly to the Lab's Director. They will work closely with the Lab's Operations Manager and Head of Communication and Engagement, and be part of implementing the Lab's overall impact strategy.

The post holder must be able to work flexibility, independently and proactively and have a passion for the worlds of politics, policy making and social change.

About the process

Please note we will grade each application against the essential criteria, so please provide evidence of how you meet each of these in your cover letter.

Interviews are currently scheduled for the week commencing the 20th January.

About you

The post holder will report directly to the Lab's Director but work closely with the rest of the team. The following is an indicative list of duties:

1. Help design, develop and deliver engaging programmes of events, activities, and workshops for a wide range of social changemakers.
2. Draft briefs in advance of workshops for circulation at the event.
3. Build and maintain relationships with key stakeholders from British politics and further afield.
4. Contribute to the ongoing development of the Lab's approach to political engagement, including developing, testing and scaling new relationship building techniques and methodologies.
5. Support close collaborative working on joint projects with the This Day Foundation and with relevant stakeholders.
6. Track and report impact for internal purposes, marketing and various evaluation processes (e.g., writing a report at the end of the project).
7. Work with the UCL Policy Lab team to help deliver operational support for the activities of the project, including: contributing to shared infrastructure and tools; working with the Head of Communications and Engagement to deliver wider impact; working with the Team to co- ordinate delivering of world class policy events.
8. Manage PhD students or equivalent on short term placements who assist at events.
9. Follow and promote UCL policies, including Equality, Diversity and Inclusion (EDI), and maintain an awareness and observation of fire and health and safety regulations.

The above reflects the initial and longer-term requirements of the post, but are not exclusive and are subject to change following consultation.

In your application, please provide evidence for how you meet all of the essential criteria in the Person Specification.

Please also note, there is a two-stage selection process for this role.

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

• 41 Days of holiday (including 27 days annual leave, 8 bank holidays and 6 closure days)
• Hybrid Final Salary Pension Scheme
• Cycle to work scheme and season ticket loan
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

We encourage applications from those who are underrepresented in the sector and at UCL including but, not exclusive, to non-graduates, disabled, D/deaf and neurodiverse people, LGBTQ+ people, people from Black, Asian and ethnic minority backgrounds, especially women.

If you need reasonable adjustments or a more accessible format to apply for this job online or have any queries about the application process, please contact Phoebe at

For any queries about the role itself please contact Jake at

Background

The Maypole Project supports children and young people with complex medical needs and their families across the UK. Our vision is that all families with a child with complex medical needs will have access to our support from diagnosis, for as long as they need.

Our unique model provides emotional and wellbeing support through counselling and therapy services for parents/carers, siblings and other adults involved in caring for a young person with complex medical needs. 

The Maypole Project has been providing vital services to families for over 21 years and is in an exciting phase of development. We are expanding our management team to provide the capacity needed to grow and extend our provision to meet the needs of more families who would benefit from our unique model of support.

Role Purpose

As a member of the senior leadership team, the role will have strategic and operational oversight of all clinical and therapeutic services and activities, ensuring the Maypole Model of support is delivered effectively, to high-quality standards and is appropriately resourced. Working to the Maypole vision to provide access to support for everyone who needs it across the UK, through appropriate outreach, the role will work closely with colleagues and external partners to support the development and expansion of our service offer to meet the needs of families and grow our income.

Key Responsibilities

Service Management

• Line Management of the Senior Counsellor, Senior Child Therapist, Activities Manager and Clinical Supervisors.
• Overall management of the Therapies team, fostering positive communications through regular team meetings/socials, and building a collaborative and collegiate working culture across the organisation.
• Ensure all staff receive appropriate training and have access to further professional development opportunities.
• Holding a counselling caseload of 3-4 clients, in line with postholders professional qualifications and experience.
• Oversight of all enquiries and referrals from initial contact, through assessment and end of support, with assistance from the team administrator.
• Facilitate the provision of a Clinical Supervision for the therapies team.
• Act as Designated Safeguarding Lead (DSL) for the organisation ensuring safeguarding cover is always available via nominated deputies in your absence.
• Contributing to case conferences as required and convening internal “Maypole Team around the family” meetings to discuss our work and ensure seamless working both within Maypole’s provision and with external providers as necessary.
• Contract management: act as the main point of contact for our contractors with which we have service level agreements for the provision of therapy services.
• Data: Manage the client database and associated systems for recording of clients in relation to appointments, payments and impact reporting.
• Ensure premises are fit for purpose for therapy services and activities programmes, ensuring adherence to health and safety regulations, accessibility and confidentiality policies, in liaison with Head of Developments, CEO and other responsible personnel.
• Business/Service Development
• Contribute to strategic and operational plans for business and service development including delivering the aims of our strategic plan for growth in the following areas:
  •  service uptake and expansion across a wider geographic area
  •  developing service provision, quality and resourcing
  • development of training and other consultancy services to external professionals
• Monitoring and Evaluation: ensuring standardised ways of recording data and disseminating the impact of our services in communications to a range of stakeholders including for contracts/grants as well as for key supporters and internally the Board and staff team.
• Support the CEO and Head of Development in developing external relationships and partnerships, instigating discussions regarding potential new contracts and partnerships and opportunities for collaborative working.
• Act as an Ambassador for The Maypole Project, advocating and promoting our work throughout relevant networks. Working with the Head of Development, seek opportunities to give talks and presentations to a range of audiences with the aim of building relationships with external contacts and potential partners.
• Reporting: provide written reports as required for the CEO, Board of Trustees, funders and contract clients.

Finance

• Contribute to setting the annual budget for therapies and activities.
• Monitor monthly income and expenditure accounts for therapy services, highlighting any discrepancies or potential for significant over or underspends.

General responsibilities

• Attend regular supervision, line management and whole team meetings.
• Adhere to the codes of ethics and practice adopted by The Maypole Project, in line with our service model and with other relevant Counselling Professional bodies.
• Comply with legal and statutory requirements including the Data Protection Act, Health and Safety at Work Act (always ensuring H&S of self and others).
• Comply with all organisational and departmental policies and procedures.
• Undertake the required CPD as identified in annual appraisals and line management processes.
• The postholder is expected to carry out additional duties commensurate with the role.

With a great reputation, a strong hard-working team and an expert supportive board of trustees, we are looking for a dynamic and visionary person to lead Community Impact Bucks and the charities and communities it supports.

We are a charity that enables people and organisations to get involved, helping to build strong and vibrant communities in Buckinghamshire. We support local communities directly through a range of services which help people to stay connected and live independently. We help Bucks charities and voluntary groups on all aspects of running their organisation, offering tailored support, guidance and training. We run 'Volunteer Bucks' which helps people find volunteering roles and organisations find volunteers.

The Chief Executive will lead Community Impact Bucks services and charitable activities, ensuring effective day-to-day management and development of services and income, while maintaining a positive stakeholder engagement that aligns with its strategy, and ensures future success, financial sustainability, and impact.

The Chief Executive will work with the Trustees and Leadership Team to develop and implement the mission and strategy for Community Impact Bucks:

- Empower and enable the county's voluntary, community, and charity sector to be sustainable and impactful
- To inspire, promote and develop voluntary and community action
- Connect, collaborate and create opportunities for the voluntary sector to influence change
- To provide relevant community based services in response to need
- Be a sustainable charity that leads, learns and shares

This full-time hybrid role will involve approximately 3 days per week at our office near Aylesbury, with the remaining time can be completed via remote working as well as occasional meetings across Buckinghamshire. We are committed to diversity and inclusion and positively encourage applications from under-represented communities and people with lived experience.

You will find all information, specifications and requirements within our recruitment pack. Please note that all applications must be received by 09:00 on Monday 6th January 2025.

Role description

We are looking for two self-motivated individuals to lead our programme delivery. One Programme Manager will be based in London with potential travel required across different locations in England, most likely Reading and the South East of England. The other Programme Manager will be based in Birmingham with potential travel required across different locations in England, most likely Coventry, and the across the West Midlands.

At the forefront of the organisation, you will be responsible for delivering all programmes allocated to you. Working alongside the Programmes Team Leader, you will be responsible for leading conversations related to retention and expansion of partnerships to drive our mission.

Our programme delivery involves maintaining partnerships with schools and universities, supporting our volunteers to become highly effective coaches, and managing programmes end-to-end from initial planning through to impact evaluation.

As well as delivering programmes in schools, once qualified as a coach, you will have the opportunity to be a professional coach to young adults from disadvantaged backgrounds currently at university or in the early stages of their career. 

You will also be responsible for the retention and renewal of partnerships within the region. You won’t have responsibility for generating new partnerships, but will be expected to support the CEO and Director of Programmes with identifying new opportunities and partners where you can.

You will flourish in this role if you enjoy thinking quickly, responding to challenges!

Programme coordination and delivery: 

• Coordinate and run multiple in-school and online programmes (core and peer to peer) across the region. 

• Set timelines for programme start and finish dates. 

• Oversee programme quality and communicate with school staff  weekly to provide feedback after sessions. 

• Facilitate in-school or digital workshops for groups of pupils (KS1-5). 

• Plan and organise graduation trips to a local university for pupils on the programme.

• Coordinate and allocate coaches to school programmes, communicating with them weekly and when needed arranging transport for them to schools.

• Collect data for monitoring and evaluation purposes, such as pre and post programme questionnaires, attendance records, and pupil and coach feedback.

• Report regularly to the Director of Programmes on key performance indicators and  programme updates.

• Build and maintain relationships with coaches, pupils and teachers.

• Collect data and write impact reports and case studies.

• Once qualified Coach on our Lifecycle programmes.

Volunteer recruitment and management:

• Recruit and retain volunteer coaches (meeting minimum requirements set termly). 

• Manage volunteers and Head Coaches.

• Deliver coach training to volunteers in person and online. 

• Create a thriving community of social mobility advocates among university  students and young professionals. 

• Develop and maintain relationships with universities, corporate partners and others.

Contributing to the development of the region and wider organisation:

• Ensure retention of schools within the region by delivering high quality programmes, and leading retention, renewal, and expansion conversations with partners.

• Support a strong and supportive network of schools, Multi-Academy Trusts (MATs), universities, corporate partners and others.

• Ensure the retention of volunteer coaches (meeting minimum targets set termly).

• Maintain relationships with coaches, pupils and teachers.

• Contribute to programme design, take part in a working group and whole team meetings.

• Content generation  for social media and marketing materials. 

• Running pupil and school leader focus groups.

• Carry out other tasks that are within the scope and spirit of the role.

Person Specification

Essential characteristics and experience: 

• Passion for social mobility. We have big aims and are looking for those who share our desire to make education fairer in the UK so a person’s background does not determine their future.

• Ability to think on your feet. Volunteer management and working with young people can be unpredictable, so you will need to be comfortable working reactively to solve challenges at short notice.

• Programme or project management experience. 

• Experience with young people. Comfortable running a session or delivering a workshop with a group of young people from age 8-18.

• Relationship building and facilitating. This is a public-facing role so you will be involved in communicating and delivering workshops to groups as well as communicating our mission to a wide range of stakeholders (business leaders, senior members of MATs, universities etc.).

• Experience of coaching or willing to complete a Level 1 Coaching Qualification.

• Experience of sales or partnership management/development.

• Excellent communication skills – written and verbal - and experience of making presentations to diverse audiences.

• Ability to think and plan strategically to achieve successful organisational outcomes.

• Clear analytical skills, and ability to plan ahead and supervise and support operations.

• Ability to make quick and clear decisions.

• Excellent planning skills to ensure effective use of resources and budget.

• Carry out other tasks that are within the scope and spirit of the role.

Desired characteristics and experience: 

Volunteer recruitment and management:

• Understanding of the specific barriers to social mobility and the context for pupils we work with. 

• Experience of sales or partnership management/development.

• Experience of working in education settings.

• Experience of working with and empowering people who have faced challenges in their lives.

Key details

Benefits:

• An opportunity to contribute to a young, exciting charity with scope to input widely and take on new responsibilities.

• Starting salary of £30,579 pro-rata (plus £2,500 London weighting where applicable).

• 28 annual leave days (pro-rata).

• Fridays off during non-term-time.

• The opportunity to become a certified coach.

• Access to a £100 individual annual CPD budget in addition to CoachBright’s standard training offer which includes safeguarding, health and safety and diversity, equity and inclusion training).

• Access to a 24-hour employee assisted helpline facilitated independently by Health Assured.

• Access to BrightHR perks which includes an array of discounts in various areas such as retail and technology. 

Key Information:

• Permanent contract.

• Remote role with travel to schools across England. 

• Full-Time/part time position, 35 hours per week pro-rata (with some weekend/evening hours required during volunteer recruitment and training periods which will be acknowledged in TOIL). 

• Reporting to the Programmes Team Leader.

• Start date as soon as possible.

Role Overview

The Talent Set are thrilled to be working with a leading organisation as they seek a Senior Press Manager to lead innovative press and PR campaigns that enhance public awareness, strengthen brand reputation, and align with long-term strategic goals.

As part of the marketing and communications team, this role involves designing impactful media strategies, fostering relationships with stakeholders, and driving audience engagement. The position includes line management of two direct reports and works closely with leadership to ensure the success of all communications initiatives.

Key Responsibilities

• Develop and implement strategic press and PR campaigns to increase brand visibility and support audience growth and sales objectives.
• Work with leadership to design detailed media plans, setting clear KPIs and objectives for success.
• Identify and explore new media opportunities, engaging diverse channels and audiences to expand the organisation’s reach.
• Tailor media strategies to specific areas such as performances, outreach programs, and events.
• Collaborate on crisis communication strategies, ensuring readiness to address emerging challenges effectively.
• Monitor industry trends and competitor activity, presenting actionable insights to senior management.
• Manage sensitive or high-profile stories with professionalism, safeguarding the organisation’s brand and reputation.
• Build and maintain strong relationships with a wide range of media contacts, from national and international outlets to specialist and digital influencers.
• Oversee a responsive press office, ensuring all media enquiries are addressed promptly and accurately.
• Create and distribute compelling media materials such as press releases, articles, and briefings.
• Lead proactive media pitching, ensuring alignment with strategic objectives, and organise press events to foster media engagement.
• Develop and implement robust processes to monitor and evaluate press campaign performance.
• Analyse media coverage, generating insights to refine future strategies.
• Keep up-to-date with the latest tools and practices in media monitoring and integrate them into department operations.
• Mentor and support the development of junior team members, fostering a collaborative and high-performing team culture.
• Act as a key liaison between marketing, digital media, and audience insight teams to ensure a cohesive approach.
• Provide additional support to senior leadership when needed, including representing the team in meetings and projects.
•  

Person Specification

• Demonstrated experience in designing and implementing successful press and PR campaigns, preferably within arts and culture.
• Strong knowledge of the media landscape, with an established network of contacts.
• Exceptional written and verbal communication skills, including copywriting expertise.
• Proven ability to influence and work effectively with stakeholders at all levels.
• Strong relationship management skills and experience managing external partnerships.
• Excellent organisational and project management skills, with the ability to meet tight deadlines.
• Familiarity with campaign evaluation methods and data-driven reporting.
• Experience managing and developing team members.

What’s on Offer:

• Competitive salary of circa £40,000 for the successful candidate.
• An immediate start in a fantastic organisation that harbours creativity and learning.
• A hybrid working pattern with 4-days per-week in the organisation’s East Sussex location.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We have an exciting opportunity for a Senior Administrator to join the national groupwork team focusing on our Victim Awareness Course (VAC) service, working from home 37.5 hours. There is a need to be flexible with some later evenings and some weekend availability required at times.

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is home based (with Homeworking allowance and London weighting if applicable) with some travel requirements for meetings if required.

Our Victim Awareness Course is a rehabilitative course designed to reduce offending through increasing victim empathy and improving attitudes to crime. Like the driving awareness course, it is not designed to humiliate or hold offenders to account but is intended to educate them to understand the impact that their actions and choices have on victims, their loved ones, themselves and the community.

As a Senior Administrator you will:

• Need good leadership skills in order to provide support to the VAC administrators and the wider team of trainers delivering the course
• Manage referrals coming into the project using case work management systems and work towards improving compliance
• Provide a high-quality administrative service whilst also being compassionate and non-judgmental, responding to queries effectively and efficiently
• Book venues for courses, raising invoices and requisitions
• Support the Operations manager with monthly and quarterly reporting and attending meetings

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Head of Residential Childcare

HEAD OF RESIDENTIAL CHILDCARE SERVICES

UP TO £70,000 PER ANNUM

LOCATION: MUCH HADHAM, HERTFORDSHIRE

Do you have experience of leading and managing Residential Children’s Homes?

Are you experienced in Ofsted inspections and Children’s Home compliance and are seeking a new challenge, where you do not hold registration for a service? 

About the role 

St Elizabeth’s specialises in providing high quality care and education to children and young people with epilepsy and other complex medical conditions. We are offering an exciting opportunity for a Head of Residential Childcare Services to lead, develop and oversee seven children’s homes, ensuring the highest standard of bespoke care and support is provided for each young person. We are underway with registering our seven homes individually with Ofsted and the post holder will play a pivotal role in leading on the registrations and ensuring its success. This role will not hold registration for the services. 

About you

This opportunity will allow you to use your existing knowledge and expertise in the management of Children’s Homes, to implement new ideas, support and develop our Registered Managers, whilst ensuring best practice and compliance with Ofsted regulations. 

You’ll be working in collaboration with multi-disciplinary teams across St Elizabeth’s, so well developed interpersonal skills are essential. You will be someone that thinks outside the box; taking service expansion and admissions into consideration, alongside managing the day-today operations of the service. You will be creative and strategic in your approach allowing you to effectively bring the Children’s Services strategic plan to realisation. 

We would love to hear from you if you have: 

- Substantial experience working with children with learning disabilities in a residential care setting
- previous experience working as a Registered Manager (or similar) 
- experience in Ofsted inspections, compliance and regulations 
- a Level 5 Diploma Leadership and Management in Children’s and Young People’s Workforce or relevant degree or equivalent professional qualification 

This role will work 5 days out of 7 days, usually Monday to Friday 9.00am - 5.00pm but with flexibility to meet service need. 
 
Our Benefits 

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

- 27 days’ annual leave 
- Fully paid for DBS
- Life Insurance 
- Eligible for discounts via “Blue Light Card”
- Free on-site parking 
- High street retail/leisure discounts
- Discounted gym membership
- Recommend a friend payment of up to £500 (T&Cs apply)
- Confidential Employee Assistance Programme
- Access to contributory pension scheme 

How can you find out more?

All applications should be made on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. Salary is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close this advert if we receive sufficient applications ahead of the deadline. 

If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible.

Diversity, Equality and Inclusion 

At St Elizabeth’s we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. 

Safeguarding 

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Registered Charity 1176777            
 
 #IND001  

REF-218 767

Are you passionate about putting your coordination skills to use to support people in their professional development and make a difference for the planet? Join ClientEarth, a leading environmental law charity, as our Learning Coordinator. This excellent opportunity places you at the heart of our mission, equipping our global team with the information and skills they need to thrive while contributing to positive environmental change.

About the role  

As a Learning Coordinator, you’ll support our onboarding experience, ensuring new starters feel welcomed and ready for success. You’ll coordinate training and development activities for colleagues across our international offices, working with internal and external stakeholders to provide the administration that underpins successful workshops and events. From maintaining training schedules to supporting with invoices, SharePoint updates, and internal communications, your work will contribute to a vibrant learning culture at ClientEarth.  
You’ll also play a critical role in ensuring our training records are up to date, managing mandatory compliance training, and scheduling regular leadership calls for new joiners. By connecting new starters and promoting skill-sharing initiatives, you’ll help create an inclusive and collaborative work environment that reflects our values.  

Meet your Manager  

You’ll report to the Internal Communications Lead, part of the People, Culture, and Communications unit within our Global People team. Day-to-day, you’ll collaborate closely with our wider People team, from operations managers to our training and development, and internal communications advisors. Your manager, Anne, brings over a decade of experience in communications, education, and the environment, alongside a master’s degree in Science Communication.  

What we're looking for:  

• A natural organiser with excellent attention to detail and communication skills.  
• Interest in learning & development or human resources, with experience in project or event administration.  
• Confidence working independently and as part of a diverse and international team.  
• Familiarity with tools like MS Office and SharePoint, with a knack for adapting processes across cultures.  
• Fluency in English (C2 level); additional language skills (e.g. German, French, Spanish, or Polish) are a plus.  

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.  

Why join us?

At ClientEarth, you’ll work with experts across climate, health, nature, and justice to protect people and the planet. We value diversity and inclusion and are committed to creating a supportive workplace where everyone can grow. You’ll have opportunities to expand your skill set and make meaningful contributions in the civil society sector.  

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.  

Flexible working: We are proud to be a Flexa-accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our Benefits page for more.  

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK or Germany.  

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties

About The Role
Contract: This is a fixed-term contract until February 2026.
We have an exciting opportunity for a motivated and inquisitive individual to join our Innovation and Integrated Appeals team as an Integrated Appeals Officer. Your focus will be supporting cross-organisational fundraising appeals, helping to maximise all opportunities for the Society so we can reach our ambitious income targets.
You will be working with teams across Alzheimer’s Society to support the delivery of the Forget Me Not and Christmas Appeals. You’ll be responsible for leading on critical project areas across these appeals, including marketing, stewardship, and operations.  You will also work closely with the Fundraising Innovation team to innovate and test to find opportunities and improve efficiencies.
This is an exciting time to join the team as we grow our appeals!
You will:

- Contribute to the planning and development of each appeal cycle.
- Build and nurture relationships, working closely with internal stakeholders to deliver key elements of the appeals.
- Lead project working groups for Forget Me Not Appeal collections.
- Be responsible for recruiting and stewarding collections volunteers, including paid and warm marketing and supporter journeys.
- Ensure all communications and materials are in line with the overall concept and messaging across appeals.
- Support on evaluations, providing recommendations for future appeals.

Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction.  This is a wonderful achievement and we're incredibly proud, as this is a fantastic testament to all the people who make up Alzheimer’s Society.
About you
The successful candidate will work with teams across the organisation, so we are looking for a great communicator who can build and develop relationships. You will be inquisitive and enjoy making improvements and efficiencies in processes and ways of working.

- You have excellent project management skills.
- You have experience in developing and delivering excellent communications to supporters.
- You are a team player who can build and maintain strong relationships.
- You can monitor, collect, and analyse data to produce recommendations.
- You are an excellent communicator.
- You are a creative thinker, keen to test and learn.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.