Operations jobs

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy and are growing quickly including across our senior leadership team. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team and we think that work should be an exciting and satisfying place to be.

About the role 

Are you an organised, proactive individual with a passion for supporting a dynamic team? This exciting and important role offers the opportunity to contribute to the smooth operation of a growing charity while helping so shape its external communications and marketing strategy.

We are looking for a Communications and Marketing Assistant to support the Head of Communications and Marketing at ASC. In this role, you will help to create, support, and deliver the charity’s external communications and marketing strategy, working closely with ASC teams, including the Executive and Senior Leadership teams. You will gain valuable insights into our work and help deliver and evaluate activities that lead to the effective positioning and promotion of the charity.

Responsibilities

• Content Creation:
  • Drafting and editing engaging content for various channels (website, social media, email, print). 
  • Creating and updating website content.
  • Developing and creating a newsletter to engage an audience of followers.
  • Writing and broadcasting external emails.
  • Creating templates for ASC-wide use based on brand e.g. PPT templates.
• Stories Database
  • Managing a database of case studies that are gathered through ASC case work and through digital channels.
• Social Media Management:
  • Managing and monitoring social media channels, responding to enquiries, and engaging with supporters. 
  • Contributing to the development of social media strategies for specific projects. 
  • Sharing key messages and calls to action on social media accounts. 
• Campaign Support:
  • Assisting with the development and execution of marketing campaigns.
  • Tracking campaign performance and providing data analysis. 
  • Collaborating with the Exec and Leadership to identify comms opportunities.
• Podcast:
  • Recording and editing.
  • Graphic design using CANVA to accompany the above.
• Other Duties:
  • Responding to queries from the general public.
  • Attending meetings, events, and conferences. 
  • Liaising and building relationships with journalists and other key stakeholders where required.
  • Providing general administrative support to the marketing and communications team. 

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

Person Specification

All staff at ASC are expected to share and demonstrate our values. In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview: 

• Personal Attributes
  • ​Purpose driven with an commitment to our mission and values.
  • Commitment to working within the principles of equity, diversity and inclusion, with a particular interest in disability rights.
  • Willingness to support colleagues and contribute positively to team objectives.
  • Solution orientated, with the ability to anticipate needs and resolve issues independently.
• Experience
  • Experience in the field of External Communications & Marketing, preferably in the charity sector.
  • Experience in using various communication channels, including digital platforms and social media.
• Skills
  • ​Excellent written and verbal communication skills, with the ability to identify, simplify, and convey key messages clearly and effectively.
  • Ability to tailor messaging for different audiences.
  • Ability to assist with social media strategy planning and content scheduling, including researching trends and drafting engaging posts to support campaign goals.
  • Analytical with the ability to track and evaluate campaign performance to provide actionable insights.
  • Ability to organise and prioritise tasks in a changing environment.
  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge
  • Understanding of digital marketing including content creation, social media management and how digital platforms (e.g. social media, email, websites) can enhance engagement.

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form
• A supporting statement of no more than two pages, addressing:
  • The essential requirements of the person specification

If you want support applying, contact us using the email address above.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process

Closing date: 12:59pm on Wednesday 30th April 2025

Shortlisted candidates will be asked to complete a selection exercise prior to their interview

Interviews will take place on the 19th & 20th May

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

We are seeking an experienced and technically proficient Head of Financial Control to join our finance team and play a critical role in safeguarding the financial sustainability and integrity of our organisation.

At National Star, we are dedicated to enabling people with disabilities to realise their full potential. Over the past 15 years, our charity has grown significantly—from £15 million to over £40 million in annual income—and now operates a broad range of education, care and health services across Gloucestershire and beyond. We employ over 1,300 staff and are proud of our reputation as a leader in innovative and life-changing support.

About the Role

This senior role is responsible for ensuring strong financial control, regulatory compliance, and the accurate and timely reporting of financial information. You will lead on statutory financial reporting, audit, treasury management and tax compliance, supporting the organisation’s strategic and operational decision-making.

Working closely with the Director of Finance and key internal and external stakeholders, your work will ensure the charity's financial integrity, transparency, and efficiency and will directly support National Star’s ability to deliver high-quality services to those who need them most.

We are not standing still and key to this role will be a drive for change, challenging existing systems and controls to ensure that the organisation is using best practice to minimise risk whilst shaping and strengthening our financial systems at a time of growth and innovation.

About You

We are looking for a highly capable, qualified finance professional who combines strong technical expertise with a values-driven approach to leadership.

You will have:

• Demonstrable experience in a senior financial control or financial reporting role, ideally within the charity, education, or care sectors.

• In-depth knowledge of financial compliance, VAT, and charity accounting standards.

• Excellent communication skills, with the confidence to advise senior stakeholders and influence decision-making.

• Strong leadership skills, with the ability to manage a team and collaborate across departments.

• A proactive and solutions-focused mindset, with a commitment to continuous improvement.

• A values-led mindset and genuine commitment to the mission and purpose of National Star.

Why Work with Us?

Joining National Star means becoming part of an organisation that is making a tangible difference in people’s lives every single day. You will be supported by a dedicated team and have the opportunity to shape and strengthen our financial systems at a time of growth and innovation.

We offer:

• £250 welcome bonus (on completion of probation)

• Flexible working arrangements

• Wider range of benefits and pension scheme.

• Ongoing professional development and training

• A friendly, inclusive and mission-led working culture

Join deafPLUS as a Finance Officer!

Salary: £37,000 FTE (£14,800 pro-rata for 2 days per week)
Hours: 2 days per week (15 hours)
Location: Hybrid – 1 day remote, 1 day in London
Reports to: CEO and external business accounting provider

deafPLUS is a dynamic and evolving organisation focused on improving the life chances of deaf and visually impaired individuals in certain regions, including Birmingham and West of England. Through partnerships, we raise awareness of their needs and provide essential information, advocacy, and advice to enable full participation in society. Our commitment extends to offering wellbeing support, and we are currently working on a new strategy taking us to 2027.

Established in 1971, deafPLUS has a rich history in providing exceptional support services to the deaf community. Recently, we unveiled a new logo in collaboration with our staff, service users and supporters.

We maintain a person-centred ethos and prioritise excellent customer service to our stakeholders.

Are you an experienced finance professional looking for a meaningful role in the charity sector? deafPLUS is seeking a Finance Officer to support our mission of empowering deaf people. This is a fantastic opportunity to join a leading deaf-led organisation and ensure the smooth financial running of our charity.

Are you the person for us?

Your Role:

As our Finance Officer, you’ll play a key role in maintaining accurate financial records, processing transactions, and supporting financial reporting. You’ll work closely with the CEO, external accounting provider, and managers to ensure financial efficiency across the organisation.

What You’ll Do:

✅ Process purchase invoices, staff expenses, and supplier payments
✅ Prepare and send invoices to funders and customers
✅ Manage credit control and track incoming funding
✅ Reconcile bank accounts and petty cash records
✅ Collate payroll information for our external provider
✅ Assist with budget preparation and financial reporting for funders and trustees
✅ Restart and manage the Gift Aid reclaim process
✅ Ensure compliance with financial policies and procedures

What We’re Looking For:

✔️ Experience: 3+ years in finance, accounting, or bookkeeping
✔️ Skills: Proficiency in Xero (or similar), strong numerical and analytical skills
✔️ Knowledge: Understanding of charity finance, financial regulations, and HMRC requirements (incl. Gift Aid)
✔️ Communication: Ability to explain finance matters clearly to non-financial staff
✔️ Work Ethic: Self-motivated, reliable, and detail-oriented

�� Desirable: AAT/part-qualified accountant, charity sector experience, familiarity with payroll & pension administration, and an understanding of deaf culture/BSL.

Why Join Us?

At deafPLUS, 97% of our staff are deaf, ensuring an authentic, empowering environment for the communities we serve. Be part of a team that makes a real difference, with our CEO, Reg Cobb, and the great team within.

�� Apply Now!
To apply, send your expression of interest to Deanna Roberts – [email protected], for us to send an application pack.

The closing date is Tuesday 22nd April.

Help us break language barriers and empower those deprived of a voice!

We are seeking a compassionate and dynamic leader to bring their experience and skills into the new role of Centre Manager/Charity Leader at St Christopher’s Community Centre, helping us build community, hope and opportunity.

The Centre Manager/Charity Leader will be responsible for the day-to-day leadership of all aspects of St Christopher’s Community Centre. St Christopher’s Community Centre is the new name for the recently combined work of the Family Centre and the Good Neighbours Project at St Christopher’s. Located at the heart of the Holmewood estate, we operate throughout the week with a varied offer of activities and support services for older people, parents with babies and toddlers and youth and children’s work. With an average weekly footfall of over 400 local people and a history stretching back over 30 years, we are a well-respected organisation at the heart of our community. In the midst of a time of change, this new role is an exciting opportunity for someone to take the organisation forward into the future.

The Job Pack including the Job Description and Person Specification is available using the 'Apply now' link below. Application is by CV and Letter of Application - full details are within the Job pack

The closing date for applications is the 12 noon on Thursday 24 April 2025

Interviews will take place on Thursday 8th May

If you would like to have a conversation about the role and/or visit the project before applying, please use the contact details in the Job Pack to arrange this.

This is a unique opportunity to lead a globally respected organisation dedicated to preserving and enhancing the city's World Heritage Site while promoting its positive role in a dynamic, living city.

Reporting to the Board of Trustees, the Director will be responsible for providing visionary leadership, fostering a collaborative and inclusive organisational culture, ensuring financial sustainability, effective governance and the successful delivery of strategic objectives. They will serve as the primary spokesperson for the World Heritage Site, building strong relationships with key stakeholders.

The successful candidate will bring experience in the culture or heritage sectors, strong communication and interpersonal skills, financial and fundraising knowledge, and a passion for Edinburgh’s historic environment. 

This role presents a chance to make a lasting impact on one of the world's most celebrated World Heritage Sites. 

An exciting new opportunity to join Homeless Link's Consultancy Team, working with our network of expert consultants across the country to provide a range of tailored support to the Homelessness Sector.

Homeless Link is the national membership charity for frontline homeless agencies and the wider housing with health, care and support sector in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.   

As a Consultancy Manager, within our Sector Development Directorate, you will play a vital role in the management and delivery of high-quality consultancy projects for Homeless Link’s customers. We are looking for an individual with a passion for ending homelessness, along with an understanding of the world of social enterprise and how it can build financial resilience in our sector. 

The successful candidate will have experience of working at a management level within the homelessness sector, with an appetite to transfer their skills and knowledge by offering consultancy support. They will have an entrepreneurial spirit, knowledge of good practice and a drive to support organisations to develop.

We are actively seeking to increase our diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

For more details of the role and how to apply please follow the link to our website.

Summary

The Human Resources department provides a strategic and operational HR service to the seven National Church Institutions (NCIs) and the 42 Diocesan Bishops' offices. Our HR Operations team focusses on the entire employee lifecycle providing support, advice and guidance to senior leaders, line managers and staff. The Organisational Development team lead on culture, values, wellbeing, development and our belonging & inclusion strategy. Through our External Service team, we also offer HR support on a consultancy basis to other Church of England organisations including our dioceses and cathedrals.

We are a friendly, diverse, well respected and highly engaged HR team who are committed to actively sharing knowledge and learning across the team and beyond. We encourage flexible working within the team and meet together online weekly and in-person once a month for collaboration, knowledge-sharing and building relationships.

The NCIs comprises a wide variety of functions and professions to support the mission and ministries of the Church by working with those who serve in parishes, dioceses, schools and other ministries, and with partners at a national and international level.

• Reviewing risk assessments that have been completed by staff and line managers, requesting additional information, and advising on risk mitigation;
• Supporting requests for adjustments and additional equipment may be required, including requests for Access to Work funding, liaising with Facilities and Technology Services as required;
• Supporting the Head of Health & Safety in reviewing accidents and incidents that occur across NCI sites or involve colleagues in the course of their work;
• Advising staff travelling overseas on potential risks;
• Managing the lone worker safety devices used by the NCIs;
• Administering our Health Cash Plan scheme;
• Day to day administration of our Health & Safety reporting system;
• Assisting in the preparation of Health & Safety reports e.g., the Joint Staff Council and Health and Safety forum.

As an adviser within the HR Operations team, you will also get involved in responding to other types of HR queries via email, phone and Teams chat, and supporting colleagues in using our Oracle Employee and Manager self-service.

This is a hybrid working role which can be based in our offices in either York or London. We typically work from the office at least one day per week, and remote for the remainder of the time. Visits to other NCI work locations may also be required from time to time.

You'll need previous experience of advising on and reviewing health and safety risks, including Display Screen Equipment, lone working and overseas travel with, or working towards, a recognised Health & Safety certificate (e.g. IOSH/NEBOSH or equivalent).

We're looking for someone who has:

• Excellent verbal and written communication skills, with accuracy and attention to detail including with numerical data. You will need to be able to communicate clearly to stakeholders at all levels within the organisation.
• An enthusiastic and highly organised approach to work, with the ability to understand and process high volumes of information. You will need to be able to work comfortably with competing priorities and show flexibility in your approach to customers to understand differing expectations.

An interest in and willingness to learn broader HR policies and processes. Experience in HR in addition to Health & Safety would be an advantage.

Closing date for applications is 27 April 2025.

• A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg

Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As our Project Coordinator, based in Wales, you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.

We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.

If you're self-motivated and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say:

"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role and hear from our Chief Executive about our charity's ambitions in our Applicant Information Pack.

Person specification 

WE ARE LOOKING FOR SOMEONE WHO:

• Has a passion for our cause.
• Is fully committed to equality, diversity, and inclusion.
• Is self-motivated.
• Has excellent attention to detail.
• Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
• Has a flair for developing great relationships, particularly with schools and colleges.
• Is proactive and tenacious, able to seek out new opportunities and remain resilient.
• Is creative and likes coming up with new ideas.
• Is ambitious for themselves and for the charity.
• Has high computer literacy.

DESIRABLE:

• Experience within educational settings or working with young people in Wales.
• The ability to communicate in the medium of Welsh.

ESSENTIAL:

• Based in Wales.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.

Are you a dynamic leader with a passion for delivering high-quality testing solutions? Join us as a Portfolio Delivery Test Lead and drive excellence in our testing processes!

�� Location: Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary:

• Starting from £46,434.55 - £51,078.01 for base locations outside of London, dependant on experience and location
• Starting from £51,078.01 - £56,185.81 for base locations inside of London, dependent on experience and location

What is a Portfolio Delivery Test Lead?

As Portfolio Delivery Test Lead (a new role to MSIUK) you will oversee testing and lead the UAT (User Acceptance Testing) for all new MSI UK system deployments, responsible for planning, executing, and overseeing UAT to ensure that the solution meets business requirements and is ready for deployment.

You will work closely with the Project Managers, Products team, Business Intelligence team, Digital, IT teams, Governance, Contact Centre, Clinical colleagues and Operations, Clinical Safety, UK Learning & Development team, Global Information Services and all colleagues across the business

The objective of this role is to ensure any DDaT deployment to the business is fit for purpose, fully tested and accepted by the business to improve the client journey with MSI UK, on small pathway changes to larger projects alongside process improvements to enhance the client experience and overall business.  The role will support other teams in DDaT such as test and release or regression testing with the Product team.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Design and implement fit-for-purpose UAT frameworks aligned with business goals.
• Create detailed test plans, cases, and criteria to reflect business requirements.
• Manage a test environment mirroring production, including representative test data.
• Define UAT timelines and milestones to keep projects on track.
• Collaborate with users to create actionable test scripts and scenarios.
• Lead testing, track progress, and manage defects with prioritisation and retesting.
• Ensure testing rigor, support methodology development, and oversee collection of test evidence.

What we’re looking for:

• Previous experience as a Test Lead, managing UAT processes, including test plans, cases, and scripts.
• Proven ability to use, manage, and suggest automated testing tools.
• Strong analytical and problem-solving skills, with the ability to simplify complex use cases.
• Excellent communication and interpersonal skills, capable of explaining technical concepts clearly to end-users and non-IT staff.
• Solid understanding of risk and issue mitigation, with the ability to escalate when necessary.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Strong technical and strategic thinking skills, able to work efficiently in a fast-paced environment.
• Deep understanding of the agile product development lifecycle, including product strategy, story writing, requirements definition, backlog prioritisation, development, QA, and launch.
• Familiarity with the current and emerging digital and technological landscape, and how it aligns with organisational goals.
• Willingness to work outside core hours (including weekends) and travel as needed.

Christian Vision is partnering exclusively with Robertson Bell to recruit an Accountant on a permanent, full-time basis. Christian Vision (CV) is a global Christian charity founded in 1988 by British businessman Lord Robert Edmiston. Headquartered in the UK, CV operates in over 35 countries, with more than 350 staff members dedicated to its mission of introducing people to Jesus and encouraging them to become His true followers.

Christian Vision is now seeking a dedicated and driven Accountant who can join their passionate team as the organisation grows.

The key responsibilities will be:

• Over time, exposure will be provided to each area within Finance, with the role holder working closely with the Corporate Services Manager to add value throughout the organisation in all aspects of accounting including budgets, financial stewardship and reporting.
• Ensure that all financial statements and reports for the UK operations comply with relevant UK accounting standards, tax regulations, and industry best practices.
• Oversee the preparation and submission of statutory accounts, coordinate external audits, and address any compliance issues, ensuring that all legal and regulatory requirements are met.
• Act as a central point of contact for communication between the UK office and regional offices, facilitating the smooth exchange of financial information, ensuring alignment on financial policies and procedures, and providing support on any local financial matters or concerns.
• Collaborate with department heads and senior management to prepare the annual budget, review assumptions, and provide insights on financial trends.
• Play a key role in updating and maintaining accurate financial forecasts throughout the year, analysing any variances between forecasted and actual figures to provide recommendations for improvements.
• Implement and maintain robust internal control systems to safeguard the company’s assets, ensure the integrity of financial information, and reduce financial risk.
• Regularly review internal processes and work closely with internal and external auditors to ensure compliance with all policies and procedures.
• Manage the organisation’s cash position by preparing detailed cash flow forecasts to ensure that there is sufficient liquidity to meet operational needs.
• Lead the team in prayer or devotional times and engaging with other spiritual activities as required.

The organisation:

Christian Vision (CV) is a global Christian charity founded in 1988 by British businessman Lord Robert Edmiston. Headquartered in the UK, CV operates in over 35 countries, with more than 350 staff members dedicated to its mission of introducing people to Jesus and encouraging them to become His true followers. The organisation leverages modern technology and media to spread the gospel, creating and distributing digital content through social media, broadcast media, and emerging online platforms to reach a global audience.

Essential requirements:

• Qualified Accountant (CIMA/ACCA/ICAEW) or qualified by experience.
• Able to demonstrate fundamental knowledge of finance across a broad range of accounting issues.
• The ability to demonstrate experience of organisational strategy, management of change and leadership of multi-disciplinary functions in a professional environment.
• The ability to take responsibility and work autonomously, managing your time while staying accountable to the team.
• Strong proven track record in budgetary control and working with a broad base of stakeholders.

Christian Visions UK head office is based in Solihull and will require five days a week in the office. The closing date for applications is the 20^th April 2025. Applications will be under constant review before the closing date so please submit your application to our exclusive search agent Robertson Bell. Apply now to be considered!

Make a Change 

Make a Change is a community-wide, early response approach to people using abusive behaviours (or who are concerned that they might be) towards a current or ex-partner. The model has been developed by Respect in partnership with Women’s Aid Federation England, drawing inspiration from their Change that Lasts approach. It includes three strands: expert support programme for perpetrators with parallel support for survivors, workforce development and community outreach.

Improving the safety, freedom and wellbeing of adult and child survivors of domestic abuse is a key outcome for our work with perpetrators.  The Make a Change model is a multi-partner project offering local areas a framework for delivering perpetrator work. Where feasible, we aim to establish partnerships with local survivor domestic abuse service to deliver parallel support for survivors (referred to as Integrated Support Service) as part the expert support strand.

This is a new and exciting role within the Make a Change team. This exciting new role offers a unique opportunity to join our team at a pivotal moment.  As the first person to fill this position, you'll play a key role in shaping its development and collaborating with the team to define its future direction.  This is a fantastic time to join us as we grow, and you'll be an integral part of establishing this important function and contributing to our collective and continued success 

We are seeking a Make a Change Development Lead to drive the development and innovation plans for the model for 2025-28. This pivotal role will focus on enhancing the three core strands of Make a Change: Expert Support, Workforce Development, and Community Outreach.

This role requires innovation, leadership and collaboration with a range of stakeholders, ensuring these strands work seamlessly together to achieve meaningful, measurable outcomes for individuals and communities.

You will need to think long-term and understand how different components of the programme fit together. Strong leadership skills are necessary to guide teams, inspire collaboration, and make decisions that will influence both the direction of the programme and its day-to-day operations. You will have a passion for innovation and continuous improvement to develop and test new strategies, tools, and methodologies, ensuring that the programme remains dynamic and responsive to changing needs.

This is an exciting opportunity within a creative and proactive team, where members are encouraged to seek out and share learning. The role focuses on continuously developing our work with perpetrators, contributing to the growing evidence base on effective behaviour change and strategies to keep survivors safe. 

Purpose of the Role 

The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff. 

The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.

Main responsibilities 

• Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing. 

• Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up. 

• Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals. 

• Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer. 

• Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding. 

• Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role. 

Safeguarding 

• Implementing MWNUK Children and Adult Safeguarding policies and procedures. 

• Responding to safeguarding concerns in a timely manner and promoting good practice. 

• Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc. 

• Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews. 

• Having regular case reviews and making evidence-based decision-making. 

• Monitoring and evaluating safeguarding practices. 

• Liaising with external agencies as and when required. 

• Reviewing helpline cases before they are closed ensuring the data has been properly recorded. 

Managing cases 

• Triaging, managing, prioritizing and allocating helpline cases. 

• Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant. 

• Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times. 

• Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer. 

• Ensuring policies and procedures are followed. 

Other duties 

• When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner. 

• Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues. 

• Promoting the helpline’s services to a range of stakeholders. 

• The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule. 

• Carrying out duties to support the Operational Director and CEO. 

• Attending training for professional development, as required. 

• Undertaking outreach work, if required. 

Person Specification 

Professional Experience, Knowledge and Understanding 

• Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc. 

• Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc. 

• At least one year's experience in handling children and adult safeguarding. 

• Willingness to participate in further training and development opportunities. 

• Working in a trauma informed way by recognizing impact of trauma on women. 

• Experience of managing, supporting and supervising a small team. 

• Second language such as Arabic, Bangla, Punjabi or Urdu. 

• Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook). 

• Desirable line management experience. 

Abilities and Skills 

• Significant organisational and administrative skills, supported by a proficiency with ICT. 

• Able to build relationships with whilst maintaining professional boundaries. 

• Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role. 

• High level of professionalism when dealing with internal and external stakeholders. 

• Strong organisational and interpersonal skills with solid communication skills – written and verbal. 

• Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers. 

• Ability to work independently without supervision and being able to use initiative. 

• Communicating information from management to staff in an accessible way. 

• To be able to work under pressure, whilst keeping calm and levelheaded. 

• The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary. 

• Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries. 

• Understanding and knowledge of the voluntary / non-profit women’s rights sector. 

• Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights. 

Personal Qualities 

• Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties. 

• Adaptability to changing circumstances and new ideas. 

• Resilient and determined to achieve goals. 

• Committed to vision, mission and aim of MWNUK. 

Equal Opportunities Awareness 

• An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach. 

• A commitment to working in a flexible and collaborative manner with all members of the MWNUK team. 

Application Process 

If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link 

 Please note that this is not an interview and is strictly for informational purposes only. 

1st Stage 

• Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions: 

1. Why does this role appeal to you, and what experiences make you an ideal candidate? 

1. Why do you want to work in the women’s sector, and how do you believe you can make a difference? 

1. Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect? 

• We will only process completed applications and will not chase up missing CVs or cover letters. 

• Please note that feedback will not be provided at stage 1 of the application process. 

2nd Stage 

• Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025. 

Further Information 

• Basic DBS clearance is required. 

• Evidence of your right to work in the UK is required. 

• If successful, references will be requested. To help speed up the process please include references in your CV. 

• Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only. 

Position Title: Project Coordinator - Early Years and Stakeholder Engagement NI
Advertising Reference: 2423
Location: Hybrid working from Northern Ireland
Status: Fixed Term - 12 months with potential for extension, 35 hours per week (1 FTE)
Salary: (Band 3) £28,665 (National weighting) with generous benefits package including 30 days annual leave plus Bank holidays, and 3 days of Christmas closure.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

NCB have worked with and for the PHA and other key stakeholders in Northern Ireland for over 10 years to improve outcomes for children, young people and families.  As part of our contract with PHA we have supported the development of the Infant Mental Health Framework, the effective implementation of evidence-based programmes for children and families, and the emerging policy and practice space for early years and family support.

This role will work closely with the NI Programme Manager to coordinate project activities and provide high-level project support primarily for the work of the Early Childhood Unit in Northern Ireland. The post holder will also be responsible for coordination of the organisation-wide NI Community of Practice and will provide essential administrative and coordination support to the NI Director and Assistant Director on maintaining and growing our stakeholder engagement efforts in NI.

Applications close at 08:00AM on Monday 12th May 2025.

Please quote the job title and reference number 2423 in your application. CVs will not be accepted.

Assessment and interviews to be conducted on Thursday 22nd May 2025. Please note that only shortlisted candidates will be contacted.

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

NCB is an equal opportunities employer and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children.

No agencies please.

The Team:
 
The Global Safeguarding Team work together with business delivery units to manage and mitigate safeguarding risks across the organisation. 
 
This role is specifically focused to support the Cultural Engagement (CE) business unit and has a dotted line to the Cultural Engagement Operations team. CE brings together our work in arts, education, English & School Education and research. With a workforce of approximately 1000 globally and an income in 2023/24 of over £230 million, CE delivers impact through research and insight, sector engagement, policy dialogue and a mixed portfolio of commercial and non-commercial work globally.  

The purpose of the CE Operations function is to set and support an operating environment that enables CE to efficiently deliver the CE global business plan. It focuses on enabling teams to embed ways of working, good practice, continual improvement and to demonstrate compliance.
 
The Role:
 
As Safeguarding Manager, you will lead the implementation of the British Council safeguarding framework and resources across all Cultural Engagement programme delivery and ensure practice is aligned with the global Safeguarding policy and strategy. 
 
As part of this, you will lead the development of fit for purpose resources that can be practically and usefully embedded within the Cultural engagement project/programme lifecycle. 
 
The role is to provide proactive safeguarding advice, consultation and as required, direction and assistance across Cultural Engagement global delivery, ensuring that British Council Safeguarding policies, procedures, tools/resources and protocols are appropriately embedded and adhered to within all activities and programmes.
 
The role is to promote a positive and proactive organisational safeguarding culture which creates a safe environment for children and adults who come into contact with the British Council.   You will ensure the management control and data system is effectively managed and data shared and used intelligently to manage risk. 

 
Accountabilities:
As part of promoting safeguarding the role holder will be required to:

• Embed and manage the overall framework and resources which provide guidance and support for CE programme managers so that they can confidently use them across the programme lifecycle 
• Ensure safeguarding due diligence as per requirements of the FCDO – with special referenced to PSEAH – Prevention of Sexual Exploitation, Abuse and Harassment
•  Embed safeguarding into programme design and bids to clients.
•  Initiate and deliver programmes safely by reducing risk and assisting with the management of any incidents in a professional way linked to agreed global safeguarding risk thresholds.
• Close programmes and conduct lessons learnt to inform new programme design.
• Manage and lead a safeguarding community of practice of experienced programme managers who support the development and maintenance of the safeguarding framework and resources to ensure it responds to the various needs of different sectors, clients and geographies.
• Provide support and advice to a wide range of Cultural Engagement stakeholders, including regional/country portfolio and program and safeguarding leads, as required in relation to British Council  activity and risk management, ensuring Safeguarding requirements are understood, measure compliance, share best practice; ensure alignment of approaches and where appropriate co-ordinate messaging in line with the wider corporate and global safeguarding team. 
• Based on the British Council global safeguarding case management policy, provide support and guidance to global cultural engagement staff to report and manage incident-based risks. 

 
There will also be collaboration with an extended team consisting of Cultural Engagement teams covering Risk, Internal Communications, Media, Employee Relations and Reward, Contract Management and Legal.

Requirements of the role:
•    Experience of working in an international development context and in an international (matrix) organization
•    A sound knowledge of international safeguarding standards and service delivery within statutory and non-statutory settings 
•    Experience of creating, managing and implementing safeguarding frameworks and tools for project and programme management 
•  Delivering effective safeguarding engagement and learning initiatives

Closing Date:   Applications will close at 23:59 on Tuesday 22nd April 2025 UK Time.

Interviews will be held around the first week of May.  

You must have the legal right to work in the UK at the time of application.