Operations Jobs

Your new company
A fantastic opportunity is available to work for a growing membership organisation and not-for-profit, based in West London, for a dynamic Operations Manager to manage stakeholders and uphold the organisation's mission to help national and international regulators create standards and rules for deployment within the energy industry.
Your new role
Your new role is to be responsible for day-to-day operational aspects, including administrative support such as managing calenders, travel and email correspondence. You will have membership management responsibility including the whole lifecycle of membership, such as onboarding, responding to member's enquiries and converting prospective leads. You will assist in planning events and conferences, being the face of the organisation and conducting outreach to prospective members to promote the benefits of the association. You will work with the IT team to update and maintain the organisation's website, assist with the creation of marketing and work on various projects as required.
What you'll need to succeed
In order to be successful, you must have 2+ years experience within an administrative/operational role, ideally within a membership-based association or organisation, have the ability to sell products or services and have knowledge of data analysis. If you have knowledge of maritime or energy markets that would be highly desirable.
What you'll get in return
In return you will be offered a permanent contract with a competitive salary of between £50,000 - £65,000, hybrid working with 1-2 days working from home per week, 29 days holiday including bank increasing 1 day per year with service and standard working hours of Monday to Friday 8.30-5.30pm.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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ABOUT US:

Open for Business is a coalition of leading global businesses committed to advancing LGBTQ+ inclusion worldwide. Through data-driven research, we demonstrate the economic benefits of LGBTQ+ inclusion and leverage our network of partners and programs to foster positive change for LGBTQ+ communities.

Founded in 2015, Open for Business has rapidly expanded to include 38 global member organizations and four local programs in East Africa, the Caribbean, Southeast Asia, and Central and Eastern Europe, with additional programs set to launch next year. We take pride in harnessing the power and expertise of the private sector to support some of the most vulnerable members of our global community, ensuring that their advocacy is bolstered by some of the world’s largest and most influential organizations.

THE ROLE:

We are seeking a Finance and Operations Manager to lead and strengthen our financial and operational functions as we continue to grow. This role is critical in ensuring that Open for Business adheres to best practices in financial management and reporting, including compliance with the Charity SORP.

You will serve as the main point of contact for our external accountants and our Financial Advisory Committee, providing timely and accurate financial information to the CEO and Board of Trustees.

On the operations side, you will help build and execute the organizational infrastructure needed to support our expansion, which includes office management and collaborating with our HR team to create a robust induction system for new staff, as well operational management or oversight of core processes.

We are looking for candidates who are passionate about tackling LGBTQ+ inequalities on a global scale and are eager to contribute to a dynamic and fast-growing organization. This UK-based role offers a hybrid working model, with time split between our London office and remote work. Remote candidates within the UK are also welcome to apply. Part time considered. The position reports directly to the Chief Executive.

KEY RESPONSIBILITIES:

• Manage financial and operational systems, processes, administration, and internal controls.
• Ensure effective and efficient day-to-day business and financial operations.
• Oversee bank accounts, accounts payable and receivable functions, purchasing, financial reporting, and grants administration.
• Conduct bank and transaction reconciliations and manage expenses, bills, and payments using Xero.
• Produce or oversee production of monthly payroll.
• Produce quarterly management accounts and VAT returns.
• Collaborate with external accountants for annual audit and accounts.
• Liaise with other external advisors as needed.
• Prepare project-specific budgets and lead financial reporting for grants.
• Lead the induction process for new staff and consultants.
• Project manage the implementation of new systems, including coordination with consultants to deliver small-to-medium internal projects.

PERSON SPECIFICATION:

The ideal candidate will be experienced with charity finances and may have worked in a similar role previously. You should be able to demonstrate the following skills and experience:

• Direct experience in managing a charity finance or operations function.
• Experience liaising with third party providers, including accountants.
• Proficiency in budget preparation and financial reporting.
• Experience with Xero and other accounting software.
• Experience with project management and leading internal change management
• Experience of bookkeeping and (management) accounting.

OUR COMMITMENT TO DIVERSITY AND INCLUSION:

Open for Business is an equal-opportunity employer, dedicated to addressing inequality. We encourage applications from all qualified individuals, regardless of gender, race or ethnicity, age, religion, marital status, sexual orientation, gender identity or expression, disability, or socioeconomic background. All hiring decisions are based on merit.

HOW TO APPLY:

Click on the 'Apply via website' button below to visit out Jobs page and download an application pack.

The closing date for applications is Friday 22nd November 2024.

Job description: Head of Operations

Responsible to: Chief Executive Officer (CEO)

 Working hours: 30 hours per week, Monday – Friday, 10am – 4pm 

 Salary:Starting salary £28,080 - £31,200 (FTE £35,100 - £39,000)

Interview date:                    We expect to hold interviews week beginning 11/11/24

West Cornwall Women's Aid provides vital support to women and children who have faced any form of domestic abuse and/or sexual violence, at any stage of their life. The women we serve are at the heart of our mission, and their voices shape the direction of our services. We are committed to raising awareness about violence against women and girls and to educating our community on the gender-based nature of domestic abuse and sexual violence. As an inclusive organisation, we actively work to dismantle barriers that may prevent women from accessing the support they need. As a proudly feminist organisation, our values guide everything we do. 

As the Head of Operations, you will have oversight and management responsibility for all operational aspects of service delivery. You will understand the needs of women who have experienced abuse and will ensure the services are delivered through a trauma-informed lens, including trauma stabilisation and support. You will be committed to anti-oppressive and anti-discriminatory practice and understand the multiple and intersecting forms of oppression that our service users may face. 

We welcome applications from all women with appropriate and relevant experience, particularly women from minoritised backgrounds, as they are underrepresented in our team.

Key responsibilities: 

• To line manage and supervise operational managers including Refuge Manager, Community Services Manager, Counselling Services Manager and the Volunteer Coordinator

• To participate in the recruitment, induction and training of staff and volunteers. 

• To support the emotional welfare of staff and volunteers, with an awareness of vicarious trauma and appropriate interventions

• To support line managers to develop and embed organisation-wide cultural competency

• To lead on quality assurance and case management across the organisation for the delivery of support services

• To work with line managers, supported by the CEO, to annually review services, with an emphasis on accessibility and reaching minoritised women and communities. 

• Plan and deliver internal and external training

• To review and monitor organisational strategy achievements alongside the Chief Executive on a quarterly basis

• To organise and chair meetings
• To develop creative ideas and engaging ways to showcase and actively promote WCWAid services and outcomes, including creation of promotional content
• To work with the Development Manager to develop, write and submit proposals, bids, fundraising applications to support operations

• To coordinate, with the support of relevant managers, monthly, quarterly and annual internal and external reporting ensuring that all funder requirements are met 

• To liaise with, develop and maintain good working relationships with all appropriate agencies in both the voluntary and statutory sectors at local, regional and national level

• To attend all appropriate multi-agency meetings and forums

• To ensure strong, effective and coordinated working across all service areas within the organisation

• To ensure that services comply with all statutory, legal and contractual requirements with the support of the Services Coordinator 

• To ensure all staff work within the policies, procedures and ethos of WCWAid

• Undertake all the duties of Safeguarding Lead including reporting, reviewing cases and learning, ensuring staff are trained and confident to deal with a wide range of safeguarding issues

• To support the development of a communications strategy and plan and ensure this is effectively delivered

• Support line managers to effectively manage and monitor outcomes, quality and performance to enable the highest standard of service delivery

• Reviewing, updating and managing operational risks on the organisational Risk Register

• Responsibility for the organisations Business Continuity Plan including organising the annual walk through and ensuring all key personal have access to current and accurate plan

• To work closely with the relevant operational managers to ensure that all contract compliance requirements are fully met

• To ensure that all service developments and improvements are informed by women’s voices

• To produce and support tendering and grant requirements including bidding and reporting activities

• To deputise for the Chief Executive Officer in her absence

Benefits

· Competitive salary

· Five weeks annual leave (pro rata) per annum, plus bank holidays, increasing with length of service to six weeks

· Recognition day on birthday

· Sick pay leave increasing with length of service

· Staff well-being activities

· Clinical supervision for all support staff

· Access to additional one-to-one external supervision if needed

· Access to employee helpline

· Time off for family emergencies and public duties

· Compassionate leave

· Parental leave

· A qualifying salary sacrifice pension scheme which includes a 3% employer contribution

· Eye test scheme

· Opportunity for career progression and continued learning and development through in-house and external training

Special conditions:

This job description may be reviewed and amended, subject to the needs of clients, the

organisation and funders.

The duties of the role may involve travel on a regular basis. It is a condition of employment that you can exercise satisfactory travel mobility in order to fulfil the obligations of the role.

The duties of this role will require you to occasionally work outside core office hours (during evenings and weekends), and it is a condition of employment that you exercise satisfactory level of flexibility in order to fulfil the objectives of the role.

This post is subject to continuation funding.

WCWAid is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

If you're interested in applying, we'd love to hear from you! Please keep in mind that we'll only consider CVs that come with a supporting statement. This statement should explain how you meet the criteria listed in the job description and person specification.

Alternatively, you can apply via our application form. To get a copy of the job description, person specification, and application form, just click 'Apply now' 

About Reprieve

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

About the role:

The Head of Operations will oversee the day-to-day running of the global operations of Reprieve UK and Reprieve US and our work around the globe.

They will be responsible for assisting with planning, implementing, overseeing, and evaluating the systems, processes and relationships that enable caseworkers, fellows, and consultants to do the challenging work that they do as efficiently, safely and effectively as possible. They will help devise creative solutions to build a flexible and supportive environment in which staff can carry out their work.

The Head of Operations will work closely with and supervise the work of the HR Operations Manager and the Office and Executive Support Officer. Reporting to a member of the Senior Management Team, they will provide support to the Joint Executive Directors as well as broader staff team, Fellows and consultants.

About you:

You will be someone who is confident in overseeing a wide remit including:

• Human Resources
• Security Risk Management incl. Health and Safety and Duty of Care
• Insurance
• Office & Budget Management
• Information Technology & Cyber Security
• General Operations

This role also oversees accounts payable and the annual audit for our sister organisation Reprieve US (working with our US based US qualified accountant).

You are a positive person with a can-do attitude, extensive experience in operations management and security risk management, experience of managing or supervising individuals and teams, proven ability to manage conflicting priorities and a strong problem solver.

The Operations team is a small team that works collaboratively to ensure all areas are covered at all times. As such, you will be willing to chip in and take on tasks of other team members if urgent matters arise or when providing holiday cover.

Further information  

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% per week from the London office and the rest of the week from home. You will also be available outside of office hours in the event of an emergency and when required as part of the security risk management framework (for example to monitor extreme risk trips).

Applicants must have the right to work in the UK currently and for the duration of the contract, which will be checked prior to interview.

How to apply:

Please click on “Apply via website” to download our candidate pack for the full job description, person specification, and the application form. Only applications made by use of the application form can be accepted.

Application deadline: 23:59 GMT 03 November 2024.

Operations Manager

We have an exciting opportunity for an Operations Manager to join the team in this part-time, remote working role.

Position: Operations Manager

Location: Remote (travel to Edinburgh is required, up to 4 times per year)

Hours: Part time, 25-30 hours per week

Salary: £34,000 pro-rata

Contract: Fixed Term Contract - 18 Months

Closing Date: 5pm on Friday 8th November

Interviews: 18-19 November

The Role

The purpose of this role will be to manage and deliver administration services associated with operational areas including Technology and Data, Human Resources, Health and Safety, and Facilities. You will be responsible for supporting or leading business improvements to policies, processes and ways of working within these areas to ensure a more efficient and effective business as usual approach moving forwards.

Why join the team?

You will be offered on the job training and support for your development alongside other fantastic benefits:

• Opportunity to work your hours flexibly
• 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
• Employer pension contribution of up to 6%
• Employee assistance programme
• Enhanced Maternity Pay
• Budget for personal development and training
• Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
• Opportunity to help share live music with people who may not otherwise get to experience it. 

About You

With project management and change management knowledge and skills to support you in this role, you will have experience of:

• Coordinating and delivering administration services.
• Business improvement projects and reviews.
• Working with different stakeholders to explore policies, processes and ways of working.

This is a remote working role but you will be required to travel to the Edinburgh offices up to 4 times per year.

When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.

About the Organisation

The charity seeks to give joy through live music through the provision of live music sessions for people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.

Live music concerts are presented by individual or small groups of skilled musicians who have been carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.

The successful applicant will require a DBS (Disclosure and Barring Service) or equivalent check.

The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.

You may have experience in areas such as Operations, Operations Manager, Operations Lead, Operations Supervisor, Operations Team Leader, Finance and Operations, Operations Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Good design improves lives. We need your help to build a fairer world.

Architecture charity, AzuKo is working to end housing poverty in Bangladesh and the UK. We’re looking for an individual who has experience in a multidisciplinary hands-on leadership role, within the charity sector.

• Role: Head of Operations (maternity cover)
• Location: Remote, UK
• Time: Part-time (2 days per week) for 6 months, with possibility of extension to 1 year
• Pay: £32,400 pro-rata
• Start date: December 2024/January 2025

ROLE OVERVIEW
The right candidate will have a strong focus on charity administration and development, financial stability, thinking creatively about opportunities for income, and be a passionate advocate for housing justice.

RESPONSIBILITIES

• Ensure AzuKo’s operations and programme delivery are implemented efficiently and effectively.
• Be responsible for overall financial health and administration of AzuKo.
• Ensure AzuKo fulfils its legal, statutory, and regulatory responsibilities.
• Monitor progress towards strategic goals, plans and budgets.
• Inspire and lead an effective remote team, with a common sense of purpose, division of responsibility, transparency, and accountability.
• Work with the Development Officer to drive fundraising (trusts and foundations, and individual giving), innovating approaches towards existing and new supporters, with regular reviews of fundraising pipeline.
• Maintain accurate and transparent records, and filing systems.
• Consult with the Chair and Treasurer, providing regular updates on finance/fundraising, and progress against annual plan.
• Foster good communication internally within AzuKo, and externally.
• Contribute to AzuKo storytelling.

KNOWLEDGE, SKILLS & EXPERIENCE
Essential

• Demonstrable track record of operating at leadership level (CEO, or similar) within a small-medium size charity.
• Comprehensive understanding of UK charity administration, finance and regulatory responsibilities (e.g. Charity Commission).
• Experience of working strategically to source, secure and steward sustainable funding (grant income and individual giving) working within tight financial constraints.
• Knowledge of safeguarding legislation and processes, safety, and quality management.
• Comfortable with digital/remote working e.g. use of One Drive, Slack, Zoom.
• Proficient in Microsoft Office (e.g. Excel) and accounting software Xero.
• Excellent written and communication skills, able to articulate complex ideas in simple language.
• Passionate about the charity sector, and AzuKo’s cause.

Desirable

• Knowledge of housing issues/poverty, international development and/or women’s rights.
• Experience of securing and managing large multi-year grants for international development.
• Experience of Customer Relationship Management (CRM) software.

WHO ARE WE LOOKING FOR
An individual passionate about the work we do, and the impact we have. While you’re with AzuKo, every ounce of effort you put in will help us improve living conditions for vulnerable communities. All team members share our values.

No candidate will meet every single requirement. If your experience looks a little different, and you think you can bring value to the role, we’d love to hear from you.

THE IMPACT OF THIS ROLE
We’re a growing charity. The hands-on role supports AzuKo to achieve its ambitious aims and fundraising targets. Our work prioritises disadvantaged individuals, families and communities facing housing poverty. Ultimately you’ll be contributing to the positive change AzuKo seeks to make in the world.

WHY WORK WITH AZUKO
It’s an opportunity to develop your leadership skills at an innovative and empathic charity. You’ll gain an in-depth understanding of AzuKo, the charity sector, and nature of housing poverty globally.

AzuKo is committed to equal opportunities and welcomes applications from all suitably qualified persons. We value and respect all differences in people (seen and unseen).

AzuKo in not able to offer sponsorship. The successful candidate must, by the start of their employment, have the right to work in the UK.

Salary: £26,000 FTE (approx £18,571 pro rata)

Hours: Part time - 25 hours per week 

Days and times: Preferably worked across 5 days but to be discussed

Contract: Permanent

Responsible to: Business Improvement Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Monday 11th November 2024

Interviews: TBC

We are looking for an enthusiastic administrator to support our central Resources team. 

You will need to be comfortable talking to suppliers, contractors and customers whilst also enjoying setting up systems and analysing and sharing information. We are a small team that need to work flexibly to deliver the wide remit that we support.

The role is varied, can be demanding and involves some health and safety but it is enjoyable and fulfilling. The team is supportive and committed and work both independently and collaboratively to deliver simultaneous projects.

If you have strong admin skills, good common sense combined with a problem solving approach and are ready to make a difference, please get in touch!

Head of Development, Operations and Impact.

About the organisation 

CARAS is a dynamic and exciting charity offering holistic support to refugees and people seeking asylum. We pride ourselves on coupling the expertise of our staff team with strong values that mean we always place the voices, needs and wants of our group members at the heart of all that we do. We know that this is a transformative way of working and. Our Strategy, Theory of Change, Monitoring Framework and Values were all written with full participation from our group members. 

Our Values are: 

Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests. 

Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society. 

Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its community members at the heart of all that we do. 

CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. We are impactful across a range of measures that demonstrate the life-changing work we do, and are proud to receive testimonials from our group members that bring our impact to life.

The Head of Development and Impact will be our lead fundraiser, drawing in support and expertise from across the team. They will take ownership of identifying funding sources, creating a strategy, forecasting our fundraising income, and building strong relationships with donors, bringing the experiences of our group members to life in fundraising communications. They will line management a full-time fundraiser who specialises in individual giving while the Head of Developent, Operations and Impact will lead on grant writing. 

In the last 5 years, this role has achieved huge success in CARAS’ development, more than trebling our income and enabling us to expand our staff team and therefore our reach. We are a highly impactful organisation that is often looked to for our insight in the sector. We have an ambitious five-year strategy, co-produced with group members, staff, volunteers, trustees and partner organisations, that guides our current work. 

This is an exciting role that comes with many varied commitments, expectations and timescales. We are seeking applicants who want to be at the forefront of change, striving to improve the rights, entitlements and day-to-day experiences of refugees and people seeking asylum. You will need to be able to show how your skills and experiences fit the role, as well as possessing a drive for social change in support of under-served people. Within this role, you will have scope to shape and secure the future of CARAS.

You will be supported in a variety of ways, including by an expert team of staff around you who will collaborate with you and work together as needed; a highly professional Board of Trustees who you will work with at key points throughout the year and who are available for consultation and advice as needed; robust and effective systems; and a network of organisations and funders who share CARAS’ goals. Additionally, you will have regular and detailed supervision with your line manager, and you can access our Employee Assistance Programme at any time. 

This opportunity comes at a very exciting time. CARAS will be piloting a 4 day week from the 1st of January- 30th June 2025, meaning that all staff will be working 80% less time for 100% pay. Full time employees will reduce their hours to 4 days per week. We anticipate that this will be a huge boost to staff wellbeing and will become part of our commitment to care for staff as well as our community members.  

We are also creating our next Strategic Plan, preparing for a future in which CARAS is a highly respected, impactful organisation with a £1million income. 

Key info 

Role title: Head of Development and Impact 

Salary: £43,000 - £46,000 p/a 

Hours: 4 days per week at full pay (pilot)

Contract type: permanent, full time 

Annual leave: 28 days full-time equivalent, plus additional time off between Christmas and the New Year. Annual leave increases with length of service. 

Employee benefits: 

4 day week

7% employer pension contributions 

Other benefits include flexible working, enhanced parental leave and sick pay, a cycle scheme, tech scheme, interest-free loans, study leave and volunteering leave. All staff are offered access to an Employee Assistance Programme. 

Preferred Start date: 1st January 2025, but flexible for the right candidate. Earlier would be welcome!

Reports to CEO 

Location:  The role is based in Tooting with a significant portion of remote working if desired. You can choose to work from home or from our premises in Tooting.  You will need to be able to attend meetings and events in Tooting and in other London locations on occasion.

Equalities Statement. 

As an organisation who works with refugees, we especially encourage applications from people with lived experience of forced migration. You will be invited to say whether you have been an asylum seeker or a refugee in the UK on the application form. Applicants with lived experience who meet essential criteria are guaranteed an interview.  

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The role: 

The Head of Development, Operations and Impact is required to lead a wide range of activities. You will be expected to manage your own time, prioritising tasks and leading a small team of people who contribute to CARAS’ fundraising. You will inherit excellent systems and skilled, supportive and enthusiastic team players. You will work closely with the CEO, and the senior leadership team which draws together Heads of Service from each of our programme areas. You will collaborate with our Finance Manager to ensure smooth management of grants and donations, and will play a key role in budget setting with the Finance Manager and CEO. 

The role demands cross-departmental working, and regular contact with community members to enhance your ability to advocate for them. You will be at the forefront of developing new ideas and approaches, and ensuring that teams have the money and resources to have an impact. 

Key tasks and activities. 

General 

• Lead the Operations department, line-managing team members in fundraising and operations management.

• Secure diverse and sustainable income streams to secure the future of CARAS. 

• Be the main point of contact for grant-makers and donors, communicating clearly and effectively about our work and its impacts. 

• Participate in organisational strategic reviews, making decisions on how to prioritise where limited resources are focused across the different activities and projects. 

• Carry out other duties as necessary and commensurate with the role. 

Fundraising 

• Line-manage our Fundraising Officer and work together to generate income to meet CARAS’s budgetary targets through trusts and foundations, individual giving, community fundraising and other means at our disposal. 

• Develop and deliver a fundraising strategy which synchronises with the CARAS Strategic Plan.

• Maintain a real-time pipeline of fundraising opportunities and oversee delivery. Lead or allocate all income generation opportunities in good time so that appropriate co-design and decision-making processes are behind applications. 

• Ensure compliance with best practice in fundraising including use of data and confidentiality. 

• Work collaboratively with Heads of Service and CARAS’ Finance Manager to develop, deliver and iterate systems to ensure grants are accurately and effectively managed. 

• Lead on the development of programmatic and core budgets for diverse grant funders. 

• Identify and build corporate partnerships based on organisational needs, values and income targets. 

Operations  

• Line-manage our Operations Manager and work together to ensure our premises, IT infrastructure, data management and risk management systems are effective, efficient, and legally compliant.

• Oversee or directly manage service providers and ensure that all contractors represent value for money and are appointed in line with our policies. 

• Maintain and develop strong, effective partnerships with delivery stakeholders such as our landlords, Wandsworth Council officers etc.

• Support the team to monitor projects from start to finish, including preparing costing for applications/bids, agreeing contracts and grant terms, monitoring deliverables and finance, and co-ordinating timely reporting. 

Finance 

• Work collaboratively with the Finance Manager to ensure the rigorous financial management across all income and expenditure to ensure all grants and donations are accurately accounted for and spent. 

• Working collaboratively with the Finance Manager and CEO, develop the organisational annual budget and lead on income projections for the year ahead to ensure expenditure budgets are feasible and unlock multi-year growth. 

Monitoring, evaluation and impact 

• Leading CARAS’ annual outcomes evaluation, managing work across departments to collect, disaggregate and analyse outcomes data from our Learning, Casework and Social Programmes. 

• Develop CARAS’ outcomes report and donor report ensuring they are data rich and clearly demonstrate impact. 

• Monitoring the wealth of data CARAS collects through our frontline service to ensure we stay agile and adaptable within a changing policy context, supporting Heads of Service and other relevant stakeholders to deliver excellence. 

Governance 

• Contribute to the maintenance of up-to-date policies relevant to the role.

• Attend board meetings as requested to share reports with the Board on fundraising.

• Work closely with the Treasurer and the Finance Committee on fundraising strategy. 

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Person Specification 

Essential  

Direct experience of the following: 

Proven experience in a leadership role. 

Proven experience of fundraising or business development successfully raising income from a range of sources. 

Proven experience in line management, supporting teams to deliver excellence and creating clear CPD plans to ensure staff are happy and motivated. 

Outstanding written communication with demonstrable experience of creating compelling cases for support and experience of successfully securing funds from large foundations. 

Confidence working with numbers and developing programmatic and organisational budgets. 

Experience collecting and analysing data. 

Committed to reflecting, refining and iterating practice to ensure learning is embedded throughout your work. 

Works collaboratively across teams and isn’t afraid to ask for help, recognising the diverse expertise held across the organisation.  

Proven experience in creating budgets, forecasting income, analysing and extracting data for reports. 

Ability to understand and clearly convey financial information to others for a wide range of purposes, ranging from grant applications and reporting, budget preparation and scrutiny with the Board of Trustees, and transparent communication with programme staff and participants. 

Proven experience building or delivering a fundraising strategy to increase corporate and individual funding streams. 

A confident and charismatic communicator. 

Commitment to upholding CARAS’s values in all your work. 

Desirable  

Experience in co-designing services or ideas with a community. 

Experience or knowledge of issues affecting refugees and asylum-seekers. 

Knowledge of the fundraising opportunities in the migration sector. 

Experience of working with accountancy software such as Quickbooks or Sage. 

An interest in keeping up to date with, and including, best practice within workplace culture. 

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To apply. 

Please complete our application form and return it by email.

We do not accept CVs or covering letters. You must include all details within the form.

Deadline: 9am, Friday 22nd November 2024. 

We offer a guaranteed interview to applicants who meet all essential criteria and who have lived experience of forced migration. 

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review Date

17/11/2024

The Fundraising Operations Manager reports into the Head of Fundraising, their remit is to focus on the management of supporter/ donor data and care, including financial reconciliation. This position involves leading and motivating a team to ensure that fundraising administration is efficient and effective, maintaining accurate and compliant supporter data, and ensuring that all fundraising income and expenditure are appropriately recorded and reported.

The purpose of this role is not only to oversee the day-to-day operations but also to look to implement new ways of working in line with our organisational strategy to be sustainable and grow our income. Digitalisation will play a huge part in these changes.

The Fundraising Operations Manager provides the foundation for strong relationships with supporters/donors.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

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This is an exciting opportunity for an Operational or Service Manager with significant experience in the mental health charity/sector to play a key role in leading services in a thriving women`s mental health charity.

The Head of Operations, is a new role taking responsibility for clinical and volunteer support services, including group therapy and counselling, along with our helpline and befriending services, overseeing the work of a small, but highly effective team. You will bring leadership and management skills to identify and deliver on strategic priorities, along with an ability to use data and information to improve and extend our services. Extensive experience in safeguarding is required for this role.

This role would suit an experienced operational manager aspiring to a Chief Executive post, with opportunities to deputise for the Womankind CEO. 

Background

Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We have just finalised our new Global Strategy for 2024-30, which will guide us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.

Job Context

It is an exciting time to be coming into Lepra as we currently celebrate our organisation’s Centenary year this year. In 2023 we underwent a strategic review and developed our new 6-year global strategy to re-establish our work into the future. We are using our Centenary year in 2024 as a springboard to launch our new strategic period. Our new strategy will guide us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from disability and discrimination.

Our Finance and Operations team plays a critical role in supporting the wider Lepra UK team with our finance and HR function delivering and supporting on all finance management processes and HR related support at all levels.  The Finance and Operations team has experienced staffing changes this year and with some staff looking to work part-time, an assistant position has become available to support both the Finance & Administration Lead and the HR and Executive Support Assistant Manager as well as the need for support with our office move.

Job Purpose

To support the Finance and Operations team which includes the HR function as well as coordinating the upcoming office move and facilities operations.

Working Relationships

→ For the initial six months you will report into the Director of Finance and Operations.

→ Working with all of Lepra UK on all matters regarding HR, Operations and Finance.

→ Close working links and collaboration with the Finance & Operations team consisting of Finance & Operations Director, Finance Manager, HR & Executive Support Assistant Manager and Finance & Administration lead.

Key Responsibilities

Premises and Facilities Management

→ Point of contact for office queries from tenants and Octagon Management company and co-ordinate any necessary contractors (stock kitchen, keep shredding bins filled for collection).

→ Clear and sort any items in the loft storage area as required

→ Act as Fire Marshall

→ Collect and sort post

→ Point of contact for all Lepra UK staff regarding office bookings and office use

Finance

→ Logging all donations on CRM system including gift aid administration

→ Running any required reports

→ Payroll support

HR and Administration

→ Sending out appropriate induction email template to all new starters

→ Ordering any IT equipment or arranging current IT equipment for new starters to be configured and for IT to be couriered to new starter/ liaise with IT provider as required

→ Setting up induction training on our online training portal

→ Assisting in arranging induction meetings for new starters

→ Assist with travel and accommodation for colleagues and any visitors / Trustees

→ Arrange for printing and sending on any mailings to staff members

→ IT starters and leavers administration

Recruitment

→ Assisting in the formatting of job descriptions

→ Arranging for job advertisements to be sent to various recruitment advertisers and Lepra website

→ Liaising with Universities regarding intern/volunteer recruitment

General

→ This role sits within a busy finance and operations team which deals with Finance, Human Resources, IT, Governance and premises/facilities. In period of team staff absences, you will be expected to cover work tasks as appropriate

→ If you have spare capacity you will be expected to undertake any reasonable tasks within the team

Person Specification

Qualifications

Essential

· Graduate level or up to A’ Level with relevant work experience

Desirable

· CIPD or Finance qualification

Knowledge & Experience

Essential

· At least two years’ experience of Finance, HR administration or both

Desirable

· Experience in the charity sector

· Experience of working in a diverse and multicultural environment

· Experience of bias-free recruitment

Skills, Attitudes and Personal Qualities

Essential

· Strong desire to work in the charity sector

· Share Lepra’s values

· Highly organised

· Confident user of IT systems, including an aptitude for learning new skills

· Proactive and can multitask

Living in Oundle, Thrapston and the surrounding villages of North East Northamptonshire is very special. Volunteer Action is a local charity supporting local residents who may be elderly, unwell, disadvantaged or have disabilities. By providing services to these valuable members of the community, our aim is to maintain independence and improve the quality of their lives.

We are hiring an Operations Manager at Volunteer Action - 30 hours per week - £30k FTE.

If you are Interested in this role, some general criteria are:

General Operations Management experience (desired)

Strong communication skills

An understanding of budgetary management to support the development of the charity.

Confidence in using software packages such as the Microsoft suite.

Ability to use social media for promotion and marketing

A positive 'can do' attitude.

Job Title: Operations Manager

Accountable to: Chief Executive and Charity Manager (CE)

Job Purpose

This is a hands-on role, the purpose of which is to work with the staff to ensure that the Volunteer Action (VA) services are fully operational and delivering customer service excellence.

To co-ordinate and develop the volunteering programme to meet the demands of the services provided by VA to meet the Charity’s aims.

To support the development and management of all external communications, marketing and fundraising activities.

To work closely with the CE and deputise as and when required.

Key Responsibilities

Operations

a) Day to day supervision of office volunteers, including rota production

b) Ensure the databases are used accurately, kept up to date and maintained within GDPR guidelines

c) Ensure that day to day activities are executed professionally and economically

d) Ensure all administrative functions are completed effectively and in a timely fashion

e) Ensure all mandatory documentation is completed and accurate records are maintained

f) Identify and introduce continuous improvements to working procedures

g) Identify, develop and deliver training for staff and office volunteers as required

h) Ensure the office is manned optimally to meet the changing demands of the service including providing cover for holidays etc as required

i) Work with the team to ensure a co-ordinated message and optimise growth of all the Charity’s services, stepping in to assist where necessary

Volunteers

a) Actively source new volunteers, ensuring volunteering opportunities are available in line with VA’s aims and objectives

b) Ensure all information and application packs are up to date and accessible

c) Support the recruitment and training of all volunteers, actively maintain good relationships, monitor performance, obtain feedback and ensure appropriate recognition

d) Ensure compliance with Disclosure and Barring Service regulations, GDPR, Equality and Diversity policies

Information, Communication and Marketing

a) Support the production of content and assist in the distribution of the monthly communication to volunteers and the annual VA Newsletter arranging mail-outs to clients as required

b) Encourage use of our other services when communicating with members

c) Provide presentations as required to other organisations about volunteering programme

d) Attend or arrange events to promote the volunteering programme in the local communities (These meetings may be out of office hours)

e) Manage external communications, including website and social media

Deputising for the Chief Executive and Charity Manager

a) Work with, and send information to, other organisations who work with our client group on an ongoing planned basis, ensuring that the referral pathways are open and accessible

b) Represent VA at relevant meetings, including developing partnership working with organisations that have a common purpose or work with the client group

c) Support the CE in the preparation of evaluation documents and impact reports

d) Monitor and identify gaps in service and seek ways to bridge the gaps

e) Understand the funding mechanisms and support the CE in bids and fundraising events

f) Undertake any other tasks and duties that may reasonably be required in relation to the service

Role Title: Temporary Operations Manager (Maternity Cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK

Deadline for applications: Sunday 19th January 2025
Shortlisting / Interviews: second half of January 2025
Start Date: March 2025

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.

Responsibilities:

Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.

Finance and Fundraising:

• Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.

• Support budgeting, financial reporting, and planning with the Director.

• Monitor charity management accounts, project income, and expenditure.

• Manage year-end accounts, filing with the Charity Commission, and Company House.

• Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.

• Ensure provisional figures are submitted to various funders and entities

• Write narrative report to go alongside financial report for year end accounts

Board and Senior Management Team:

• Support the Director in preparing Board papers

• Support SMT meetings and assist the Board with reminders and actions

• Update the Risk Register every 6 months according to updates agreed at Board meetings

​HR and Policy:

• Lead on HR activities, annual leave, TOIL, pensions, and contract administration.

• Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.

• Manage temporary staff and freelancers, and update HR policies as needed.

• Lead on the annual team training programme and supporting team with individual

  training ambitions

• Support all staff with wellbeing needs and help address issues with individual wellbeing.

• Organise team training, away days, and foster a positive team culture.

• Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote

  inclusive work practices.

• Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents

• Support with Activity Planning

• Support with any placements/internships

• Organise annual DBS checks for all staff

IT:

• Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.

• Oversee CA website management including updates and resolving issues as needed with the web developers

• Communicate any server or IT issues promptly with the team

• Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise Compliance and Governance:

• Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.

Office Management:

• Manage office logistics, filing, GDPR compliance, and health and safety.

• Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed

• Manage insurance renewal and any issues with insurance throughout the year, including

  additional insurance premiums / cover and any claims

Required Experience:

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.

• Strong financial literacy and experience managing budgets.

• Excellent attention to detail: Highly organised with a focus on accuracy, best practice and compliance.

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture

• Ability to handle sensitive and confidential staff and organisational information

• Excellent organisational and project/task management skills.

• Strong written and verbal communication skills.

• Highly literate in IT: experienced with Word, Excel, Google Workspace, Slack, and other organisational software.

• Proactive and adaptable: able to take initiative, prioritise tasks, and adapt quickly to changing circumstances.

• Collaborative with excellent interpersonal skills, capable of working with a range of colleagues, stakeholders, suppliers and partners across the sector.

• Passionate about organisational planning and supporting teams to operate at their best.

Desirable Experience includes:

• Lived experience of displacement

• An interest in/passion for arts and migration

Values and Beliefs underpinning our work

Our work is organised around a set of core values and beliefs that guide our work and inform our decisions.

Our working culture, created through the interactions of our staff, volunteers, trustees, artists, partners and wider network, is based around the principles of mutual respect, collaboration, trust, care, generosity, transparency, accountability and deep commitment to our work.

We are dedicated to ensuring fairness and equity for all staff, regardless of their position, gender, age, race, religion, or background.

How To Apply

Please note that applicants must have a current legal right to work in the UK (this job does not qualify for the UK Skilled Worker Visa).

Please send the following documents to us by email with ‘Operations Manager (maternity cover)’ as the subject, by Sunday 19th January 2025:

• An up-to-date, comprehensive CV

• Covering letter (max one page) outlining how you meet the role and person specification criteria

• A completed Equality Diversity Form. Please download, complete and attach to your application form.

  We encourage applicants to apply even if you don’t feel like you meet every criteria, and please contact us if you have any questions or would like to arrange an informal chat about the role.

  We will review all applications and hold interviews in the second half of January 2025 with the successful candidate starting in March 2025.

We are seeking a skilled and detail-oriented Senior Finance and Operations Manager to join our small but dynamic team at a critical stage of our work. With a refreshed strategy, expanded team and extended life we are looking for someone to manage the day-to-day delivery of an effective and efficient finance and operations function and provide vital support to the Director of Finance and Operations and Business Support Officer.

The successful candidate will become an integral part of the Access team, working in a collaborative and supportive environment with opportunities for growth and development. 

Key Responsibilities:

· Day to day management of the finance and operations functions

· Financial reporting

· Treasury management

· Line management and development of the Business Support Officer

· HR and IT support to colleagues

· Governance support to trustees

If this opportunity aligns with your career goals, please review our job pack, which includes the job description and person specification. We encourage you to familiarise yourself with the requirements before applying. If you feel this is this the right role for you, do not hesitate to apply, we would love to hear from you.

We are committed to being an inclusive organisation and actively promote equality of opportunity for all. We believe in the value of a diverse workforce and encourage applications from individuals with a wide range of backgrounds, experiences, and perspectives. Selection for roles is based solely on individual merit, talent, skills, and potential.

As a charity, we are dedicated to reflecting the communities and individuals we aim to support. We particularly welcome applications from candidates who share lived experiences or come from backgrounds that align with those we serve. Diversity strengthens our ability to make a meaningful impact, and we encourage all who feel passionate about our mission to apply.

First round of interviews (via Zoom) will be held on Thursday, 7th November 2024.

Second round of interviews (in person) will be held on Tuesday, 12th November 2024.