Operations And Business Development Lead Jobs

The Institute of Physics (IOP) is one of the world’s largest physical societies. It is both a membership body and a registered charity, representing Physicists and the learned society for Physics in the UK and Ireland, as well as providing a trusted voice for the global physics community.

The IOP promotes the health and wellbeing of the discipline and its many practical applications, reinforcing the links between education, research, industry, and economic and social value. It is investing in its new strategy to tackle the challenges facing skills, science and society. The new strategy also seeks to unlock the potential that the physics community has in tackling our greatest societal and economic challenges, and to engage the public more widely in this.

This post is a key appointment for the IOP, which consists of 140 staff, with offices in London, Dublin and Cardiff and staff spread across the UK and Ireland. With a £17 million turnover the IOP is a core part of the wider IOP Group, which along with IOP publishing has a total of 680 staff and income of £80 million. The IOP is overseen by an elected Council of 18 trustees. The Council delegates executive leadership to the CEO – who this post reports to and the Executive Team, which this post is a key member of, all work closely together in the delivery of the strategy. The IOP’s governance structures have recently been reviewed to ensure that they are fit for purpose for a modern, progressive organisation that encourages strong member engagement.

Following the launch of a new strategy and extensive restructure we are looking for an inspirational Director of People and Operations to lead this work for the IOP.

For the postholder to be successful, they must consult and work closely with IOP staff, the elected officers and Council, engage volunteers and members, and help the organisation to form strong links with key stakeholder and key delivery partners, particularly in key areas of people, workplace, IT and digital. This involves setting clear direction and priorities for the IOP team, delivering measurable impact, developing the assets and infrastructure IOP staff and members rely on.

Application

Alongside your CV, please ensure you include a 1 page cover letter stating how you meet the person specification.

To apply for this role please click the link below, best of luck with your applications!

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

*We request no contact from agencies or media sales.

Role Summary

The Head of Apprenticeship Operations and Delivery sits at the heart of Ada’s apprenticeship programmes. They are responsible for the operational delivery of Ada’a apprenticeships across all sites, leading a cross-regional team to manage and deliver the compliant systems and processes required for exceptional apprenticeships, and oversee communications and support functions. The role is centred on the apprentices’ and employers’ experience and works closely with Ada’s central operations team.

Key Responsibilities and Accountabilities

• Leadership of apprenticeship operations: Lead on all operational matters, including leading and line managing the delivery and compliance staff. This includes: recruiting and inducting team members; holding 1:1s; setting objectives; setting priorities; reporting on key metrics; and identifying and recommending improvements.
• Systems: Lead on ensuring the systems and processes necessary for degree apprenticeship delivery are in place, collaborating with the central data and impact teams to transition to a new CRM and learner record management system.
• Enrolment and onboarding: Manage the process for the admissions, enrolment and onboarding of apprentices, and work with the Apprenticeship Partnerships team on the onboarding of new employers.
• Delivery logistics: Enable effective delivery of apprenticeship training, working through the team to ensure the smooth running of induction and delivery weeks. This includes liaising with site staff, teaching colleagues and skills coaches, and managing logistics for in person delivery.
• Apprenticeship compliance: Work with the team to ensure that Ada’s programmes are compliant with the latest funding rules, including:
• The collection and storage of necessary documentation during enrolment
• Management of the online Apprenticeship Service
• Establishment and maintenance of compliant templates for training plans and apprenticeship agreements
• Quality Assurance of data collected for submission to the Individualised Learner Record (ILR)
• Monitoring of work output of other apprenticeship teams to ensure compliance E.g in setting training plans and establishing off the job hours.
• Apprenticeship funding: Work in partnership with the Finance Team on the planning and reconciliation of apprenticeship funding
• Apprentice enquiries: Deliver an efficient system to manage apprentice enquiries, allowing them to be dealt with in a timely manner and delivering excellent customer service.
• Communications to apprentices: Oversee cohort wide communication of programme information, ensuring apprentices are equipped with clear and timely details about their courses, including but not limited to apprentice handbooks, delivery dates, venue details and how to access support.
• Data and reporting: Ensure effective apprenticeship data management, and work closely with the Impact and Information team to ensure that all data reporting is integrated into Ada's core online systems wherever possible
• The apprentice experience: Place the apprentices’ experience at the heart of operational delivery, ensuring the delivery of excellent customer service, and taking into account the needs of Ada’s apprentices at each stage of their journey.
• Health, safety and wellbeing: The Apprenticeship Operations team has a shared responsibility with the other teams within apprenticeships to ensure the health, safety and wellbeing of apprentices. You will collaborate with other colleagues, in particular the central college operations team (including site managers), the college safeguarding team (Designated Safeguarding Lead (DSL) and deputy DLSs), and skills coach team, to ensure the highest standards of provision and support, in the areas of: first aid provision, risk assessment, safeguarding of learners, fire safety, and wellbeing support. 

PERSON SPECIFICATION

The ideal candidate will be a highly organised and experienced individual with a proven track record in learner management and a strong commitment to delivering exceptional learner experiences.

The full details of the Essential and Desirable Criteria are outlined in the accompanying Job Description

Safeguarding

Ada, National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

We are looking for a proactive, organised, and detail-oriented Finance & Operations Administrator to join our dedicated Operations Team.

This is a varied and hands-on role, responsible for ensuring the smooth running of our finance, office, and building management operations. You'll work closely with all departments, our outsourced partners, and key stakeholders to support the daily functioning of the Society.

Key Responsibilities

Finance Support

• Prepare weekly payment packs for review by our outsourced accountants.
• Process invoices, expenses, and bank credits, ensuring correct authorisation and coding.
• Manage credit card expenses and out-of-pocket expenses via our online platform.
• Assist with debtors, creditors, and quarterly reviews with outsourced partners.
• Support the annual financial audit and maintain organised financial filing systems.

Office Administration

• Oversee office cleanliness and liaise with Facilities Management Receptionist as needed.
• Coordinate room setup, catering, and staff meetings.
• Maintain office supplies, stationery, and consumables, ensuring they are stocked and within use-by dates.
• Manage the Business Trainline platform and liaise with suppliers to review pricing.

Health & Safety

• Assist with Health and Safety administration, ensuring compliance with regulations.
• Act as a Fire Marshal and First Aider, conducting regular checks and maintaining supplies.
• Conduct monthly building health and safety checks and manage risk assessments.
• Provide health and safety inductions for new staff and contribute to policy development.

Building Management Assistance

• Support facilities management projects and liaise with contractors to resolve issues.
• Maintain key logs, coordinate building access, and manage handyman requests.
• Prepare tenant rent and service charge invoices and provide building inductions for new staff.

Key Attributes

• Proven 3+ years of experience in an administrative role, ideally in a similar environment.
• Strong organisational skills with attention to detail and the ability to prioritise effectively.
• Proactive and self-motivated with excellent communication skills.
• Proficient in IT, especially Excel, and experience using online expense platforms.
• Flexible and able to manage tasks under pressure while maintaining a high standard of work.

What We Offer

• Competitive salary and benefits package.
• A friendly, supportive and collaborative work environment with room for personal and professional growth through our training opportunities.

The Physiological Society is an equal opportunity employer. We are committed to actively promoting equality, diversity and inclusivity, creating an inclusive environment for all employees.

How to Apply
If you're a proactive and organised individual with proven administrative skills, we'd love to hear from you. Please submit a cover letter outlining why you’re the ideal candidate for this role

Please do not apply  if you do not have the legal right to work in the UK.

The application deadline is 28 February but we reserve the right to interview strong candidates as they arise.

ClientEarth is partnering with Altum Consulting in its search for a new Chief Finance and Operations Officer (CFOO). ClientEarth is an innovative legal and environmental charity that uses the power of the law to fight against climate change and protect nature and the environment.

Over the last few years, ClientEarth has experienced a period of growth, strategy refresh and organisational development. There is a strong finance team in place and the previous Chief Finance Officer position has now been expanded to include wider operations.

Reporting directly to the CEO, Laura Clarke,, this critical role is responsible for leading ClientEarth’s international finance and operations teams, including Facilities, Procurement, IT, and Security – a global team, currently encompassing 55 colleagues. The role will work closely with the Board of Trustees, key funders, and the Director of Development, making significant contributions to organisational and programmatic strategy.

This role will offer a salary starting from £118,750 pa (London) / €125.240,69 pa gross / €8.997,18 pm gross (Brussels) (ClientEarth Executive Team band) plus benefits, including flexible working (a hybrid model combining home and office working), and a pension contribution with additional option of salary sacrifice.

Key duties will include:

• Strategic leadership of all financial and operational matters, ensuring the team’s objectives are aligned with organisational goals.
• Supporting the CEO in shaping the organisational business model and scaling global impact.
• Providing strategic financial planning to ensure resources meet desired impacts, including developing KPIs to monitor global financial strategy.
• Oversight of operational budgeting, forecasting, and performance monitoring.
• Ensuring financial compliance with UK Charity Commission regulations and across all international legal entities.
• Management of grant funding, including budgeting, tracking, reporting, and compliance with donor requirements.
• Leading the development and integration of financial and operational systems, streamlining processes, and driving efficiency.
• Overseeing investment management, treasury, and currency strategies to ensure financial resilience.
• Managing organisational risks and ensuring legal and regulatory compliance across all locations.
• Leading, empowering, and motivating the Finance and Operations teams, driving a collaborative and business-partnering approach.

The ideal candidate will:

• Be a qualified accountant (e.g., ACA/FCA, ACCA, CIMA or equivalent) with substantial senior leadership experience, ideally in an INGO or multinational organisation.
• Have expertise in finance, planning, and budgetary control in a complex, geographically diverse organisation.
• Possess strategic experience overseeing operations, including IT, facilities management, procurement, security, and risk management.
• Demonstrate knowledge of charity accounting regulations and managing financial controls and compliance.
• Have a proven track record of managing grant funding, sub-granting, and external partner relationships.
• Be experienced in change management, developing systems, processes, and culture for a global organisation.
• Exhibit excellent influencing, communication, and leadership skills, with the ability to inspire and collaborate across diverse teams and stakeholders,
• Align strongly with ClientEarth’s mission to create systemic change for a healthier planet.
• Have a strong alignment with ClientEarth’s values and commitment to our equity, diversity and inclusion strategy objectives,

To apply for this position or if you have any questions, please get in touch with Altum today. Clicking "apply" on this page will direct you to Altum's website where you can find further contact information.

Altum Consulting will be conducting first-stage interviews up until Friday, February 28th.

This position can be based in either the London or Brussels office (expectation of visible leadership in the office, 2-3 days per week).

One legal victory can change the system. Enough of them can change the future. At ClientEarth, we use the law to protect life on Earth. Learn more here.

Both Altum Group and ClientEarth value diversity and inclusion and the benefits these bring. We welcome applications from people of all backgrounds, particularly from under-represented groups.

Please note: ClientEarth is only able to employ those with the pre-existing legal right to work in the UK or Belgium.

ClientEarth is not a law firm and does not provide legal advice or services to third parties.

Choices is seeking an individual to support the smooth running of all the organisation’s services and operations, as well was managing our office and general administration, while our Operations Manager is on maternity leave.

We are looking for a highly organised and creative candidate, bringing relevant experience to the role including experience with people, project and database management, to help make a real difference in the lives of mums and their partners who might be marginalised and vulnerable.

Please note that in order to safeguard Choices’ Christian culture and ethos and in keeping with the Equality Act 2010 (Schedule 9 Para 3) Choices’ Trustees have applied an occupational requirement to this role whereby the post holder will be committed to upholding and modelling Choices’ Christian ethos.

If you’re interested or have any questions, please read the job description and get in touch.

Final Deadline: Friday 14th February 2025 at 12pm

Interviews: 25th and 26th February 2025 in the afternoon either online or in person in Islington

About The Murray Parish Trust

Children with a serious illness are three times more likely to struggle with their mental health. Their childhoods are overshadowed by coming to terms with diagnosis, hospital stays, treatment, feeling different from friends or managing how their illness affects daily life. Many of them struggle with severe anxiety and depression, experiencing isolation and trauma during their journey. These children are at much higher risk of long-term mental health difficulties that are more complex and difficult to treat, on top of living with often complex medical needs.

Actors Jim Murray and Sarah Parish’s first daughter, Ella-Jayne, was born with Rubinstein-Taybi Syndrome in 2009 and spent half her short life in paediatric intensive care, Southampton Children’s Hospital. Ella-Jayne died, at home, just eight months old. After they recovered from the immediate horror, Jim and Sarah felt an overwhelming drive to help other children and families and founded The Murray Parish Trust in 2014. They were awarded MBE’s in the King’s New Years Honours 2025 for services to seriously ill children and their families.

Our charity delivers projects that support the mental health of seriously ill children and their families. We improve access to specialist, imaginative and empowering support, at the earliest possible moment, to prevent long-term mental health difficulties. We do this by delivering a vast range of projects in children’s hospitals, hospices and other health or community settings across the UK. These include drama, dance, art, nature and music therapy; bereavement and mortuary suites, distraction equipment that reduces anxiety, sanctuary and quiet rooms; sibling support; counselling and therapy rooms; and psychological support for children/family members.

The role - Head of Public Fundraising and Operations

This is an exciting new chapter for The Murray Parish Trust. Our new Head of Public Fundraising and Operations will work closely with the Board of Trustees and our Head of Philanthropy and Projects to scale our impact and expand reach nationwide. They will play a pivotal role in leading operations and shaping the charity’s future, as well as leading on growing income from community, corporate, individual fundraising, which have been identified as strategic fundraising priorities.

We anticipate time will be split roughly equally between leading public fundraising and operational management. There is some freelance support with marketing, corporate and community fundraising, and volunteer coordination, plus trustee support with events; there is scope to expand the team as income grows. This role will support their work as well as personally deliver public fundraising activity, taking sole responsibility for individual giving and legacies.

This is a job of variety, innovation and opportunity. We are looking for an experienced fundraiser, perhaps an aspiring charity CEO, who is looking to develop skills and knowledge in charity management and strategy. This is a job for someone who is ambitious, collaborative, proactive and who has a genuine passion for championing the mental health of seriously ill children and their families.

Key responsibilities

Fundraising: Work alongside with the Head of Philanthropy and Projects to implement the fundraising strategy, including:

• Delivery of the specific fundraising activity delegated to this role to grow income year on year (individuals, community, corporate, legacies, events), supported by the work of freelancers.
• Strategic oversight of all public fundraising including monitoring, evaluating and reporting to the Board.
• Ensure excellence in donor stewardship that helps retain, grow and diversify support from existing donors.
• Maintain a proactive focus on donor acquisition, across the UK, prioritising areas where we have projects.
• Effectively utilise the CRM to proactively and accurately capture donor information and consents.
• Strong focus on return on investment to ensure efficiency in working nationwide, carefully prioritising activity.

Charity management and operations

• Help to shape organisational strategy, using data insight to drive decision making.
• Data management lead; incl. CRM management, data protection, embedding a culture of data collection.
• Lead on setting and managing annual income and expenditure budgets.
• Ensure compliance with the latest regulatory requirements and sector best practice.
• Coordinate and manage policy, procedure, risk management and wider charity administration.
• Provide support for financial management; incl. outsourced book keeping/monthly management accounts; working with accountants to ensure timely production of the Annual Report and Financial Statements
• Work closely with Board members with specific lead responsibility, incl. with the Treasurer in the production of cashflow and other financial reports.
• Supported by the volunteer coordinator (freelance), manage and develop a network of volunteers and ambassadors (e.g. talks, photo calls, events, collection tins, admin, research).
• Act as Secretary to the Board; including statutory filing, coordinating quarterly meetings and taking minutes, compiling/circulating Board papers, diarising other meetings and communication as needed.
• Represent the charity externally with diverse stakeholders.
• Responsible for the effective management and leadership of the public fundraising and operations team.

Head of Operations
Duration of contract: Full-time, fixed term (until May 2026) 
Location: Burlington House, Piccadilly, London W1J 0BF
Reporting: This role reports into the CEO
Salary: £40,400 per annum

The Linnean Society 

As the UK’s premier society for natural history, we provide a unique and valued forum for nature enthusiasts to share diverse experiences and interests. We care for our beautiful collections housed within our historic building, so that they can be used as an inspiration for those new to nature as well as a rich resource for historical research to inform our knowledge about the world. Our journals publish cutting-edge research about the natural world. We value our focus on education to safeguard the understanding and protection of nature for generations to come.

The Society is often described as a ‘hidden gem’, with a small but highly valued audience. However, given the dangers facing the natural world today, our community of nature enthusiasts has never been more needed. We have aspirations to open up our building to new audiences, grow and diversify our membership, expand our activities, and so much more. Having recently secured our historic home in Burlington House for the next 999 years, launched a new strategy and revamped our governing documents, we have a strong and stable foundation upon which to build an ambitious programme of activity. 

This role is responsible for ensuring highly effective operational and business support for the Linnean Society. Sitting on the Senior Management Team, they play an active role in developing an exciting and vibrant future for the Linnean Society.

Job Description

The post-holder leads the team responsible for the operational ‘glue’ of the Linnean Society. They ensure all operational and buildings processes are in place in order to provide a happy, safe and efficient working environment for staff. With a commercial mindset, they are motivated by raising income through venue hire, merchandising and other innovative schemes. They are also the Society’s representative on the Burlington House Operating Committee, the group responsible for managing the operations and services of the whole Courtyard.

Primary responsibilities: 

• Managing a small team of talented staff who are highly committed to the work of the organisation 

• Ensuring the most effective operational systems, processes and resources are in place to support staff across the organisation

• Ensuring Health and Safety policies are frequently updated and regulations are followed

• Maximising income from the building through venue hire, room rental, merchandising and other innovative enterprising schemes

• Dealing with suppliers and other operational stakeholders in a courteous manner to ensure best value and efficiencies for the organisation

• Sitting on the Burlington House Operating Committee to ensure the operational obligations of the Headlease and Underlease are carried out

• Setting an annual premises and operational budget, and ensuring good cost control throughout the year

• Leading on plans to envision productive, safe and welcoming spaces that are suitable to support the delivery of the future plans of the organisation 

• Effectively maintaining the building to high safety standards, and ensuring the offices and internal spaces are conducive to a productive working environment for all staff, room hire clients, Fellows and guests

• Ensuring the Business Continuity Plan, and other relevant operational policies, are updated regularly, and all staff are aware of their contents

• Communicating relevant operational and building developments to staff and Council, and welcoming feedback to support improvements across the organisation

• Playing a role on the Senior Management Team including input into business planning, organisational strategy and decision making 

• Ensuring all relationships with relevant stakeholders are undertaken in ways that comply with GDPR and privacy policies

• Undertaking any other duties that are reasonable for a post of this nature

Experience and knowledge

• A minimum of five years’ experience in operational management within a similar organisation 

• Previous experience in managing people and budgets 

• Experience of dealing with suppliers, procurement and contract negotiations 

• Experience of buildings and premises management, ideally in a heritage setting 

• Proven experience in generating income from commercial enterprises such as venue hire or rental income 

• Experience in working with a data-driven approach using robust qualitative and qualitative evaluation and/or CRM systems 

• Experience of dealing with suppliers, negotiating best deals and scrutinising contractual arrangements 

The deadline for applications is midday on Friday 21 February 2025

TO APPLY AND FOR MORE INFORMATION:

If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.

No agencies please.

Our client is a leading independent funder. 

They aim to improve our natural world, secure a fairer future and strengthen the bonds in communities in the UK. 

The foundation provides c. £50million annually in grants to organisations and initiatives with brilliant ideas and share our goals.  They also provide social and impact investment to support organisations creating social and environmental impact.

We are pleased to be working with the foundation to recruit the new role of Operations Lead to join its busy team based in Kings Cross.

The role:  

Following the launch of a new strategy, the foundation has reviewed how it works.  Recognising the central role that process plays in the delivery of the strategy, the foundation is now looking to recruit to this new position to lead, manage and develop the organisation’s processes. This role will be central to the way in which the foundation delivers the strategy and also to future requirements that emerge over time.

The role is based in the Resources Team, reporting directly to the Chief Operating Officer, and managing the Funding Operations Manager.  The role will involve:

• Collaborating closely with other internal stakeholders, ensuring new developments and innovations in systems and process are implemented efficiently and thoroughly across the organisation.
• Enhancing operational efficiency and user experience with responsibility for coordinating requirements from stakeholders on day-to-day process delivery and on any change or special initiatives the organisation decides to run.
• Managing relevant contractors and supplier relationships, preparing detailed briefs and ensuring work is carried out diligently.

This is very much a “doing” role and this person will be prepared to roll their sleeves up and get involved in all aspects of planning, delivering and coordinating developments, ensuring operations are working well and running smoothly for both internal and external users.

The person:

The successful candidate will have substantial experience of having taken ownership of the operational systems and process management - possibly of a small to medium size charity or business. An experienced projects and process manager, they will have excellent organisational skills and a subtle combination of solid technical, IT and database knowledge, with strong people skills and internal communications experience. Experience of Salesforce would be ideal but similar CMS database management would be fine, and a sound understanding of organisational systems change dynamics will be important. Highly organised and methodical, this person will be a real collaborator, be able mobilise and engage others in systems changes and able to synthesise sometimes quite complex information into easy to digest guidelines.

Enthusiastic about working as part of a team, they will be helpful and approachable in addition to having the confidence and decisiveness to lead on new initiatives and take people with them on that journey. They will be highly organised and persuasive in seeking out new ways of doing things, and will be a great listener, making sure that needs are understood and implemented efficiently. A natural problem solver with a “can-do” approach and someone who genuinely values the point of view of colleagues will excel in this role.

The organisation believes that a greater diversity of views, skills, and lived experience will help generate better ideas, and will lead to better decision making. The foundation wants to encourage applicants with a diverse range of backgrounds to apply. In particular, they welcome applications from those with lived experience of racial inequity, disability, or poverty.

The Destitution Project (DP) is a dynamic and well-respected charity at the forefront of refugee and asylum seeker support in Bolton, Greater Manchester.  Proud recipient of the 2020 Queen's Award for Voluntary Service!  As DP’s Operations and Development Manager, you will provide overall leadership and management for the drop in and casework operations, staff and volunteers. This will include attending and being responsible for oversight at the Wednesday Drop-in and liaising with service providers and partner organisations.

Our Wednesday Drop-in offers a safe, welcoming space for people to meet and mix.  We provide a hot meal; food parcels for asylum seekers; clothing and household goods and much more.  Our Casework Service provides information and support face to face at the Drop-in and remotely through the week to first time applicants; refugees newly granted Leave to Remain and refused asylum seekers.

Our service is delivered by a passionately committed team of three staff members (part-time) and a volunteer core of thirty including 6 trustees. A few of the Team have been with the Project since its foundation as an independent charity in 2015; others have joined along the way, some having initially come to DP as service users themselves.  People with lived experience are central to everything we do, not just as service users, but as staff, volunteers and trustees.

You will work closely with DP’s Trustees and the DP Coordinating Committee to ensure smooth service delivery; develop and implement DP’s long-term strategic plans and, via consultation and feedback, build resilient services and activities that meet service users’ needs and help enhance the local community.  This will include building relationships in the community and representing DP at events and via external networks.

You will have experience of:

• Managing and supervising the work of teams and individuals.

• Decision-making in a wide range of situations including where risk management and safeguarding are considerations.

• Managing competing interests within the workplace.

• Understanding the circumstances and needs of refugees, asylum-seekers and vulnerable migrants.

The skills and attributes you will bring to DP:

• A creative, flexible, problem-solving approach

• Good communication (with a sense of humour)

• Able to reflect and learn from experience,

• Respectful of staff and volunteer knowledge and experience

• Commitment to working in a manner, which promotes diversity and equity ensuring that everyone is treated with respect and dignity.

We are looking to recruit an experienced individual with a strong background in operations and office management, financial management, human resources, and some experience of communications to play a central role within our small but dynamic team. The role focuses on developing and overseeing the smooth running of our internal systems and processes, ensuring financial, legal and regulatory compliance, developing and managing a database to monitor the implementation of our strategic plan, and managing risk. 

ILP is a network of talented and passionate pro bono lawyers drawn from diverse countries and cultures across the globe. We mobilise teams of legal experts to support the policy and legal needs of marginalised communities, their governments, and their social movement organisations. Our partners are civil society organisations, governments, community groups and investigative journalists. 

The Operations Manager role combines governance, human resources, financial management and operational delivery, with some involvement in communications. Working closely with the Executive Director and external bookkeepers, you will be critical in ensuring that all legal, regulatory and statutory requirements of the charity are met, in addition to delivering accurate financial management, and carrying out key HR functions. You will lead on general office management, including IT systems, events and logistics, and be responsible for some communications functions, including managing ILP’s website and social media.  

This is a broad and varied role of critical importance to the smooth and effective running of the charity.

Please download our application pack for more details including the full role description and candidate profile.

ILP is an equal opportunities employer. The current Operations Manager is available to answer any questions about the role.

Head of Operations - Women's Housing Action Group (WHAG)

An excellent operations leadership opportunity in an accomplished Northwest homelessness and domestic abuse support charity

About us

WHAG is a leading Northwest based charity with 45 years’ experience of delivering quality support services to those vulnerable homeless women, young parents, women, men and their families who are affected by domestic abuse.

We support people to overcome the experiences they have had and improve their safety and life opportunities. We give them the information they need to make positive choices about their futures and then build up the skills and resources needed to take control of their own lives, to secure their own tenancy and maintain a quality of life in the long term.

We are also skilled in delivering relationship training to employers, colleges and schools as part of our mission to end domestic abuse, homelessness, and the breakdown of relationships.

WHAG owns 20 properties and manages an additional 80 through lease and letting arrangements, supporting and housing people in Rochdale, Wigan, Cheshire West and Chester. Our front line teams who number some 45 dedicated staff working across communities and in 5 locations take pride in our values-driven approach and commitment to providing person-led support.

About the Role

By embodying our values of Empowerment, Choice, Change, Strength, you will be an inclusive leader of innovative, trusted and person-centred, trauma-informed services.

Reporting to the Chief Executive, you will build on strong foundations to deliver on our mission and develop our capabilities for the future across a diverse range of services and projects.

You will guide and support staff in the effective support of clients and ensure timely and robust processes for monitoring, evaluating and reporting on outcomes. You will coach and innovate our services delivery, identifying and shaping new opportunities to achieve our mission.

You will build strong relationships with commissioners and key stakeholders including contract managers, agencies and other bodies offering support to clients to identify new opportunities for contract and grant based delivery.

A key member of the senior leadership team you will be help shape and implement WHAG’s business and operational strategy and deputise for the Chief Executive when required.

Essential Requirements:

• Proven management experience in delivering impact across similar person-centred services
• Excellent leadership and management skills
• Understanding of safeguarding and how to assure its effectiveness
• Experience of strategic and operational risk reporting, budgeting, planning and management
• Strong problem-solving and decision-making skills.
• Strong communication, relationship-building, influencing and negotiation skills
• Strong analytical, monitoring and reporting skills and attention to detail.
• Skilled in Microsoft Office and other use of database programmes for Operations
• Passionate about WHAG’s aims and ethos
• Have a high degree of integrity, tact, diplomacy and organisational spirit.
• Have a hands on approach and be a team player

WHAG is fully committed to equality of opportunity and diversity to ensure that we reflect the full breadth of the people and communities we support, and we warmly welcome applications from all suitably qualified candidates.

How to apply

Eastside People is supporting WHAG in the recruitment of this role.

Please apply by submitting your CV and a cover letter, which should indicate why you are interested in applying for the role including the following:

• Why are you interested in the Head of Operations role at WHAG and how it fits with your skills and management approach?
• How your application matches to the essential skills and experience specified in the job description and person specification. Please give examples where possible

The closing date for applications is February 14th 2025.

Shortlisting interviews will take place shortly after and shortlisted candidates will have an interview with WHAG on March 3rd 2025.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Location: Rochdale (With flexible working)

Contract Type: Permanent

Salary: Starting Salary £49,000 plus benefits

Hours: Full time, 36 hrs with the potential to work flexible hours and one day a week from home

Benefits: Health Plan, cycle, Computer, Pension & Savings Schemes. Annual Leave: 23 days per annum rising to 28, 5 hours per year to attend hospital appointments.

You may also have experience in the following: Director of Operations, Operations Manager, Service Manager, Service Lead, Head of Service, Deputy CEO, Deputy Director, Operations and Service Manager, Director of Operations and Service, Head of Operations and HR, Operations Lead, Deputy Operations Manager, Senior Operations Manager.

REF- 219 313

Outreach Operations Manager (Full-Time, Permanent Contract)
Twickenham, Greater London
37.5 Hours per week

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Outreach Operations Manager to join our team on a full-time, permanent basis.

The Benefits

– Salary of £46,314.00 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You’ll discover a passionate, supportive environment where the entire team is working toward the same goals and is dedicated to making positive change and producing great results.

The Role

As Outreach Operation Manager you will be responsible for the successful delivery of SPEAR Integrated Outreach services, ensuring that all of the service models are delivered to contract requirements, working with commissioners and stakeholders to develop and deliver rough sleeper services in the region. Ensuring that all rough sleeper outreach services deliver good quality services that meet the needs of people rough sleeping in the region.

You will be delivering the service in line with national and local policy objectives, working with best practice to deliver holistic outreach based rough sleeper services. The role will develop the services to meet all contract requirements and also meet the objectives of the organisation’s business plan.

You will manage our outreach service leads to deliver excellent services to people sleeping on the street and to deliver a model of staff development and support to sustain a high quality of service delivery, working to achieve the best outcomes for all service users.

We have a huge vision and have begun an exciting renewal at the Guild Church for Workers at St Katharine Cree (SKC) . We are looking for an Operations Manager/Director to join our team.

We are a ‘start up’ church: we try new things, listen and look for the Holy Spirit, and get stuck in. We need our operations to respond to that – and to catch up! We are looking for someone who could confidently set up good operational processes and can problem solve – and is excited about doing this with us in a new, fascinating, and strategic context for mission in the heart of the City of London. You will bring drive, wisdom, and capability to the team in ways which release the creativity of our community and God’s work amongst us.

You'll have a committed and close-knit team alongside you, including our brilliant Administrator, and we don't work on Sundays. If you're at all interested in this opportunity, please get in touch.

Operations Manager

We are seeking an experienced Operations Manager with knowledge and expertise in the Safeguarding of vulnerable people.

Position: Operations Manager

Location: Harrow

Hours: Full-time, Monday to Friday 9am to 5pm

Salary: £40k negotiable

Contract: Permanent

Benefits: 3% pension, 26 days holiday per year plus Bank Holidays, free parking, hybrid working, Employee assistance programme, great public transport links

Closing Date: 13th February 2025

The Role

You will be operationally responsible for the effective, efficient and safe management of the Carers centre and activities. This includes the management of staff, buildings, projects and systems ensuring the mission of the charity (i.e. supporting unpaid carers) is fulfilled.

Key responsibilities include:

• Deputising for the CEO

• Managing and mentoring the team of Project Managers 

• Ensuring the recruitment, training and personal development processes are correctly adhered to 

• Providing support and advice with regards to HR matters within the organisation

• Co-ordinating the set-up of new projects and services 

• Writing and contributing to new funding applications 

• Monitoring and evaluating outcomes in line with contracts & KPIs 

• Monthly audit and review of our quality management system ISO9001 2015 

• Carrying out audits and tracking of policy, procedure essential for the organisation 

• Liaising with others on contracts and consortium-based projects 

• Overseeing the recruitment and management of volunteers 

• Maintaining health & safety in the workplace in line with legal responsibilities 

• Maintaining facilities and premises in good working order and a high-quality state

About You

You will be an experienced leader with the ability to manage and develop a team of people. With natural empathy and compassion, you will have a high level of emotional intelligence and a positive and a solution focussed working style.

You will have:

• Knowledge and expertise in the Safeguarding of vulnerable people 

• Experience of effective management of budgets 

• Excellent communication and interpersonal skills

• Creativity in achieving results with limited resources 

• Ability to use, analyse and improve organisational procedures including those using IT systems 

• Ability to interpret basic data and write coherent, concise reports 

• Excellent self-administration skills and understanding the necessity of monitoring procedures

About the Organisation

Join a growing charity supporting and empowering unpaid carers across Harrow, with an annual turnover of £2M. The mission is to improve the quality of life for unpaid carers by providing essential support, guidance, and resources. By working collaboratively with local and national partners, the team ensures carers receive the recognition and support they deserve.

You may also have experience in areas such as Operations Manager, Care Operations Manager, Care Manager, Vulnerable Adults, Social Care, Deputy Operations Manager, Operations Lead, Operations Support, Operations Officer, Operational Manager, HR Manager, HR and Operations Manager, Finance and Operations Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.