Operation manager jobs

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy and are growing quickly including across our senior leadership team. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team and we think that work should be an exciting and satisfying place to be.

About the role 

Are you an organised, proactive individual with a passion for supporting a dynamic team? This exciting and important role offers the opportunity to contribute to the smooth operation of a growing charity while helping so shape its external communications and marketing strategy.

We are looking for a Communications and Marketing Assistant to support the Head of Communications and Marketing at ASC. In this role, you will help to create, support, and deliver the charity’s external communications and marketing strategy, working closely with ASC teams, including the Executive and Senior Leadership teams. You will gain valuable insights into our work and help deliver and evaluate activities that lead to the effective positioning and promotion of the charity.

Responsibilities

• Content Creation:
  • Drafting and editing engaging content for various channels (website, social media, email, print). 
  • Creating and updating website content.
  • Developing and creating a newsletter to engage an audience of followers.
  • Writing and broadcasting external emails.
  • Creating templates for ASC-wide use based on brand e.g. PPT templates.
• Stories Database
  • Managing a database of case studies that are gathered through ASC case work and through digital channels.
• Social Media Management:
  • Managing and monitoring social media channels, responding to enquiries, and engaging with supporters. 
  • Contributing to the development of social media strategies for specific projects. 
  • Sharing key messages and calls to action on social media accounts. 
• Campaign Support:
  • Assisting with the development and execution of marketing campaigns.
  • Tracking campaign performance and providing data analysis. 
  • Collaborating with the Exec and Leadership to identify comms opportunities.
• Podcast:
  • Recording and editing.
  • Graphic design using CANVA to accompany the above.
• Other Duties:
  • Responding to queries from the general public.
  • Attending meetings, events, and conferences. 
  • Liaising and building relationships with journalists and other key stakeholders where required.
  • Providing general administrative support to the marketing and communications team. 

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

Person Specification

All staff at ASC are expected to share and demonstrate our values. In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview: 

• Personal Attributes
  • ​Purpose driven with an commitment to our mission and values.
  • Commitment to working within the principles of equity, diversity and inclusion, with a particular interest in disability rights.
  • Willingness to support colleagues and contribute positively to team objectives.
  • Solution orientated, with the ability to anticipate needs and resolve issues independently.
• Experience
  • Experience in the field of External Communications & Marketing, preferably in the charity sector.
  • Experience in using various communication channels, including digital platforms and social media.
• Skills
  • ​Excellent written and verbal communication skills, with the ability to identify, simplify, and convey key messages clearly and effectively.
  • Ability to tailor messaging for different audiences.
  • Ability to assist with social media strategy planning and content scheduling, including researching trends and drafting engaging posts to support campaign goals.
  • Analytical with the ability to track and evaluate campaign performance to provide actionable insights.
  • Ability to organise and prioritise tasks in a changing environment.
  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge
  • Understanding of digital marketing including content creation, social media management and how digital platforms (e.g. social media, email, websites) can enhance engagement.

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form
• A supporting statement of no more than two pages, addressing:
  • The essential requirements of the person specification

If you want support applying, contact us using the email address above.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process

Closing date: 12:59pm on Wednesday 30th April 2025

Shortlisted candidates will be asked to complete a selection exercise prior to their interview

Interviews will take place on the 19th & 20th May

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

Are you a focused individual with an analytical mindset, seeking new challenges where you can showcase your expertise as an experienced Technical Business Analyst?

If so, we invite you to apply to this unique opportunity and become a vital part of our team. Make a difference in a growing healthcare organisation and help us enhance the client journey for over 110,000 clients annually.

�� Location:  Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £53,608.48 - £58,969.32 dependant on experience

What is a Technical Business Analyst?

As a Technical Business Analyst, you will lead the analysis, design, prioritisation, and implementation of process and technical changes to enhance business operations and services. Your role involves identifying improvement opportunities, leveraging technology (including automation), defining costs and benefits, and establishing success metrics. You will manage DDaT-enabled process improvements.

Your objective is to enhance the client journey, from small pathway changes to large technical projects and process improvements. You’ll collaborate closely with Product Owners, Project Managers, Business Intelligence, IT, Digital teams, Governance, Contact Centre, Clinical colleagues, Clinical Safety, Learning & Development, Global Information Services, and other stakeholders, including board-level directors.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Identify and assess challenges or opportunities for improvement.
• Collaborate with healthcare colleagues to map workflows and ensure technology solutions meet clinical needs.
• Design systems that enhance client safety, experience, and satisfaction.
• Facilitate seamless integration of new solutions with existing clinical systems.
• Support staff in adopting new technologies through training and assistance.
• Define success metrics to track improvements in client pathways.
• Communicate between clinical staff, IT, and other teams to integrate new solutions.
• Collect and align business and user requirements for new systems.
• Document how new solutions will integrate with existing systems.
• Ensure new systems enhance patient experience and care delivery.
• Establish KPIs to measure the effectiveness of new systems.
• Evaluate risks and develop mitigation strategies.
• Use data-driven insights to prioritise features and deliver value.

What we’re looking for:

• An experienced Technical Business Analyst with a strong understanding of Agile principles and iterative approaches.
• Skilled in identifying, analysing, and communicating business problems.
• Utilise AI and automation for process enhancements.
• Lead process changes and support implementation.
• Strong risk management skills.
• Build and maintain effective stakeholder relationships.
• Apply strategic thinking with strong technical skills.
• Excellent communication and interpersonal abilities.
• Find simple solutions for complex issues.
• Expertise in all stages of the agile lifecycle.
• Present technical information clearly to non-IT staff.
• Understand digital trends, especially AI and automation.
• Willingness to work outside core hours (including weekends) and travel as needed.

At Youth Action Alliance (YAA), our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future. We are ambitious to grow, to continue supporting more young people and influence positive change. To do this we are looking to appoint a Business Support Officer to provide a range of financial support duties and administer the organisation’s general ledger and finance system.

This post will provide high-quality support to the technology and operations of the organisation, to ensure the smooth running of the main site and enable YAA to meet and deliver on its core objectives and obligations. The post holder will provide administrative support to YAA, covering a wide range of tasks and activities including (but not limited to) procurement coordination, travel and logistics, department meetings and off-site activities, diary management, meeting coordination, and minute-taking for our board and meetings for staff, members and stakeholders.

General Requirements

● To support the delivery of Youth Action Alliance

● To ensure a friendly, professional and informative service to all visitors and stakeholders, ensuring that any enquiries are responded to sensitively and appropriately

● To maintain a diary and manage all incoming calls and all correspondence

● To develop good working relationships across all YAA teams and external partners

● To attend and support meetings including minuting (including evening, weekend and events as/when required)

● To collate and maintain all documentation relating to the business

● To act as a point of contact to all Board of trustees, staff, participants and stakeholders

● To deal with supplier queries in a timely and professional manner and follow up on any rejected or unprocessed payments

● To manage office maintenance including ordering equipment, stationery and products needed for the day-to-day running of YAA

● To be the appointed Fire Marshall of YAA and oversee all Fire Safety duties and training

● To be the appointed First Aid Officer on-site and to ensure all members of staff are First Aid trained

● To oversee the Health and Safety of YAA and ensure all aspects are attended to in line with the YAA Health and safety Policy and PPE in line with COVID-19 guidance.

● Maintaining risk assessment and action logs

● To ensure the main office is kept clean, tidy and presentable

● To maintain the Memberships master sheet and contracts

● To create and maintain the security of all sensitive data in accordance with YAA Data Protection Policy including filing system and database of shared drive and in-house hard copies

● To manage referrals in and out of YAA

● To closely work with and support the CEO to support in their work duties

● To add participants, staff and registers of all projects to inhouse software and run reports from the system as/when required

● To coordinate and deliver inductions to new starters, ensuring all staff are DBS checked and all training certificates are updated as required

● To liaise with the CEO to ensure all staff, facilitator and contractors' contracts/SLAs are up-to-date

● To process all organisational income and expenditure and maintain and update all financial documentation accurately

● To assist and support all staff with the smooth operation of all finance matters

● To provide accounts against budgets for the Board of Trustee meeting

● Data analysis, reporting and using the data that we collect to help YAA fulfil its aims and evidence impact

This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time that are broadly consistent with

Person Specification

Essential

● A college equivalent qualification

● Experience in developing and implementing administrative systems

● Able to work independently or as part of a team.

● Good Organisational and administrative skills and experience

● Database experience – experience in managing and administering databases, or a willingness to learn

● Excellent time-keeper and manages own time effectively to keep to deadlines

● Ability to work calmly and efficiently whilst managing complex workloads

● Attention to detail – being able to provide accurate and up-to-date information is critical.

● A positive, solution-focussed approach and a can-do attitude towards work

● Excellent IT skills – including MS Office and particularly Excel

● Excellent Literacy and Numeracy – You will have excellent communication skills, including writing skills. You will have good attention to detail and will be able to check and proofread for accuracy. You will be confident handling numbers.

● Have good interpersonal skills and some experience of engaging with a diverse group of people, including young people.

● Working in a small team with tight resources you will be flexible and enjoy helping out with getting things done.

● Be passionate about our vision to support children and young people, committed to supporting diversity and inclusion.

● Acts on own intiative and works effectively under own direction

● A willingness to learn and develop understanding of data protection, regulatory frameworks and charitable best practice and the related implications for an arts charity

Desirable

● Trained in accounting and finance software

● Proactive, detail-oriented, creative and passionate in designing and executing processes to enhance the organisation 

● Qualified or part-qualified in a recognised accounting qualification

● Experience working in a youth organisation

● Knowledge of the charity sector

● Experience of proactively contributing data to Views system with an understanding of GDPR and related policy. 

Job Types: Part-time, Fixed term contract

Contract length: 18 months

Pay: £25,459.20 per year

Expected hours: 28.8 per week

Schedule:

• 4 working days
• Evening and weekend availability (working flexibility desirable due to occasional organised events/meetings)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Make an impact as our new Head of People and Culture

We're looking for a dynamic leader to drive our people strategy, lead on HR projects and initiatives.

Why This Role is Exciting:

• Strategic Influence: Play a pivotal role in our senior leadership team, working on strategic projects and collaborating with colleagues across the organisation.
• Champion Best Practices: Lead across the entire employee lifecycle, including HR operations, talent management, leadership & colleague development, diversity, inclusivity and wellbeing.
• Drive Change: Implement new ideas and initiatives in a values driven organisation, where your voice truly matters.

What We're Looking For:

• Qualifications: CIPD qualification or demonstrable equivalent experience.
• Experience: Proven generalist HR experience at a senior level.
• Leadership Skills: Ability to lead and influence senior leadership, with experience in strategic planning and delivering people initiatives.

Key Attributes:

• Innovative: Bring fresh ideas and drive change with the energy and determination to continue to enhance our culture.
• Inclusive: Promote an inclusive and collaborative culture where everyone feels heard, and valued.
• Proactive: Take initiative and lead with confidence.

The role could be full time or part time (minimum of 30 hours per week), with hybrid working and some flexibility to meet with teams on evening shifts on occasion. 

Why Mid and North East Essex Mind?: You’ll have a unique opportunity to make a tangible impact through the delivery of various people initiatives.

We are a real living wage employer and offer our staff a range of health, wellbeing, lifestyle and financial benefits to ensure that we fully support our employees. 

This includes: 36 days holiday including 8 bank holidays (pro rata for part time); holiday purchase scheme; competitive pension; recruitment referral bonus, training and development, flexible working; annual wellbeing day; expert support, an extended lunch break each week; onsite parking at most locations; company sick pay based on length of service and a charity worker discount scheme.

We are committed to fostering a diverse and inclusive workforce, collaborating with our communities and partners to drive innovation and better decision-making. We welcome applications from individuals from all backgrounds to try to ensure we better represent our communities.

Join us in creating an environment where everyone feels supported, respected, and valued. Let’s build a community that thrives on inclusivity and mutual respect.

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement.  This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive.  We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for an established housing professional with at least 3 years’ tenancy management experience.  You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA.  The successful candidate will need to:

· have a positive outlook and approachable manner

· be customer focussed and able to solve problems

· be proactive, supportive and non-judgemental

· have strong experience of delivering proactive and holistic tenancy services

· be highly organised, with good admin and IT skills

· be resilient and able to stay calm under pressure

· be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

Our client are an independent charity based in East Lancashire and member of a national network. They provide free, confidential and impartial advice to everyone to help solve their problems and improve their lives – from consumer issues to problems at work and from benefit applications to debt relief and homelessness.

The charity's goal is to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

Chief Executive Officer
£60-65,000 per annum
Hybrid with a minimum of 3 days in the office
East Lancashire based in one of the 4 offices: Pendle, Rossendale, Burnley or Hyndburn

Our client are an ambitious charity providing essential services within their community, and this is an exciting time to join the organisation as their new Chief Executive. The scope of their work and demand for their services has grown considerably, answering the needs they have seen within their community.

After recently merging local branches, the new CEO will play a vital role in supporting staff and shaping the future, providing vision and strategic direction for the charity.

Working closely with the Board, you’ll be leading the development of the charity's services in line with need whilst also increasing their profile, acting as an ambassador for the organisation and cultivating positive relationships across a diverse range of stakeholders to ensure the profile and impact of the charity and its services. Effectively engaging staff, volunteers and external stakeholders, while continuing to secure new funding streams will be key to your success. You will be a natural advocate and champion for equality, diversity and inclusion for our clients, staff and volunteers.

The successful candidate will bring:

• Proven senior leadership experience and a passion for leading and enabling teams to thrive and develop.
• Experience of running and improving high-quality, value and volume client-facing services at a senior level in a multi-stakeholder environment.
• Excellent financial and business acumen with a track record of successful business development, income generation and income diversification.
• Comprehensive strategic business planning experience and ability to deliver on key targets both strategically and operationally.
• Strong relationship-building, networking and influencing of external stakeholders.

If you have the ability, drive and experience to manage this highly valued organisation, and have the strategic leadership skills to take it to the next stage, we would love to hear from you.

Our client values diversity, promote equality and challenge discrimination wherever they see it. They are committed to diversifying the background of our workforce and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability.

For further information, please view the Application Pack below. To apply for this role, please click 'Redirect to Recruiter'.

Deadline for applications: 4th May
Preliminary Interview with Prospectus: w/c 12th May
Panel Interviews with the Charity: 1st stage – Thursday 29th May

These dates may be subject to change and applicants will be advised in advance should this happen.

We are looking for a friendly and enthusiastic Grants Assistant with proven interpersonal skills and the ability to work as part of a small team. You will have the confidence to work independently, with the ability to manage and prioritise multiple tasks as well as contribute more widely to the team’s activities.

You will be hard-working, reliable and able to work collaboratively with a wide range of colleagues across both the Charity and with staff across different hospital departments, ensuring that the reputation of the Charity and the Charity Team remains high by always working in a professional manner.

This post provides a key supporting role in the administration of the Charity, and you will provide finance and administrative support to the grant management processes to ensure that applications, approvals and payments are up to date and accurate and comply with charity policy and legislation.

An important aspect of this role will be in supporting the Grants Manager to implement the Charity’s new Grants strategy and deliver a successful grant-funding programme across the Trust, working alongside colleagues to ensure positive outcomes and the wider sharing of good news stories about grant awards.

You will be a point of contact for all grant queries and may need to guide claimants to manage the process, requiring a “helping hand” approach where necessary.

The successful candidate will have experience in an administrative or financial role, which ideally will have involved using online financial systems or databases.

Experience in the charity sector and knowledge of grant award processes would be an advantage.

KEY JOB RESPONSIBILITES

• Processing grants-related payments, working alongside the Grants Manager and other finance teams in the Trust, to investigate and resolve any discrepancies.
   
• Exporting grant and payment information from the Grants system and assisting with the reconciliation of the grants and the accounts systems as required.
   
• Maintaining the grants database and other records as necessary, ensuring systems are kept up to date and correspondence for grant applicants and suppliers are filed and stored in accordance with appropriate Data Protection requirements.
   
• Assisting in the processing, monitoring and follow-up of charity grants, including corresponding with grant applicants to obtain appropriate information to support the grant making process.
   
• Produce monitoring reports for the Senior Management Team and Grants Manager.
   
• Provide support and guidance to NUH staff and to the Charity’s fund advisors, offering advice on appropriate charitable funds expenditure in line with Charity Guidelines and the Charity Commission’s donor intent guidelines and legislation.
   
• Liaison with hospital staff and charity fundraisers in relation to donor intent, including assisting with the fulfilment of Charity Grants and procurement of small items.
   
• Be the first point of contact for small grants, participating in Trust engagement and providing support to applicants and grantees as required. Deputising with the administration of the grant applications and awards process in the absence of the Grants Manager.
   
• Undertake other work in support of the Charity’s objectives and any other duties identified by the Charity Executives and/or Grants Manager.
  
   

 GENERAL DUTIES
 

• Providing effective day to day administrative support covering the Charity phone line and jointly monitor the Charity Grants inbox ensuring all emails are answered or distributed as required.
   
• Providing cover arrangements in relation to general charity administration including opening post, ordering stationery, credit card purchasers, receiving and counting donations (cheque and cash) from staff and other donors in accordance with charity procedure.
   
• Meet and greet donors and visitors as required, and ensuring that a customer-focused approach is adopted at all times to maximise the opportunities of encouraging donor giving.
   
• Assisting new members of staff and providing absence cover for other Finance team members as agreed from time-to-time.
   
• Participating in external and internal annual audits as required.
   
• Working within legal and charity guidelines.
   
• Participating in and contributing to own Personal Development Review.
   
• To carry out any other duties that may reasonably be required.

If you would like to chat more about the role, please contact Lisa Halsall at Nottingham Hospitals Charity.

Job Title: Billing Coordinator

Contract: One-year fixed term (initially, may become permanent if the post self-sustains with increased billing)

Contract Type: Employee (although alternative working arrangements will be considered)

Hours: To be agreed and negotiated according to availability, both part-time and full-time roles will be considered (based on 35 hour week)

Salary Range: £25,207 to £35,000 per annum (pro rata for part-time posts) depending on experience – both junior and experienced candidates are encouraged to apply

Responsible to: Head of Finance and Operations at Coram Children’s Legal Centre

Liaison with: Legal Director (JCWI), Director (North Kensington Law Centre) and Managing Director of Legal Practice (CCLC)

Location: Coram Children’s Legal Centre, Coram Campus, 41 Brunswick Square, London WC1N 1AZ and The Joint Council for the Welfare of Immigrants, 441 Caledonian Road, London, N7 9BG.         

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the members of the Coram group, Coram Children’s Legal Centre (CCLC) is a specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy.  The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation.  Our Legal Practice Unit provides advice and representation primarily under legal aid contract.  Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.

About JCWI

Since 1967, JCWI has been challenging laws, policies, and media narratives that lead to discrimination, destitution, and the denial of rights for people who move. It provides award-winning legal aid representation in all areas of asylum and immigration law, focusing on representing the most marginalised migrants. JCWI is building a community-driven and lived experience led movement for migrant justice.

JCWI is a member organisation; a member may be an individual, a corporate body, or an individual or corporate body representing an organisation which is not incorporated. It combines holistic, expert legal advice and representation with advocacy and campaigns that are led by and with those most impacted by experiences of migration, and which bring together groups, networks and individuals with a shared vision for a more just society.

About North Kensington Law Centre

North Kensington Law Centre is proud to be known as the first ever Law Centre to open its doors in England, dedicated to providing free and accessible legal advice to those who need it most. Established in 1970, it has a legacy of standing up for justice and empowering individuals and communities through expert legal support. The centre specializes in the areas of immigration, housing, employment and welfare benefits, with a strong commitment to social justice and equality.

About the role

The post is part of the Billing Project, an initiative by the London Legal Support Trust, funded by The Legal Education Foundation, aimed at providing specialist support to the free advice sector in London. The project focuses on improving legal aid billing practices to reduce the backlog of unbilled files, enhance cashflow, and maximise income from legal work under legal aid.

This is the fourth iteration of the project, building on the success of pilots launched in 2017.

This project is a collaborative effort between advice agencies. The Billing Coordinator(s) will be employed by the lead organisation and work across other host organisations, with the allocation of time between these organisations to be determined and agreed upon. The Billing Coordinator(s) will also collaborate with other billing professionals in the sector, some of whom have participated in previous pilot projects. Peer-to-peer support will be available to the postholder, and specialist training will be provided to anyone looking to grow within the role.

The purpose of the role is to develop systems that improve the efficiency of costing and billing legal aid files, and to provide a crucial coordination role within the organisations, supporting existing staff in ensuring files are billed promptly and accurately while maximising income from legal aid.

To apply for this role, please click on the 'apply now' button below to complete the application and please attach a covering letter and your CV.

Closing date: Tuesday 22nd April 2025 09.00am

Interview date: Week commencing Monday 28th April 2025 (most likely Wednesday 30th April or Thursday 1st May)

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

 

HOW TO APPLY:

WE ARE ONLY ACCEPTING APPLICATIONS SUBMITTED THROUGH OUR WEBSITE. 

APPLICATIONS SENT VIA EMAIL OR OTHER METHODS WILL NOT BE CONSIDERED.

PURPOSE OF ROLE

Leadership of the fundraising function at Caudwell Youth. You will be responsible for our fundraising strategy, working with the CEO. You will take a personal lead on high value giving from Corporate and Major Donors.

Responsible as part of the Senior Leadership Team for the overall leadership of Caudwell Youth. Promoting the mission, vision and values of the charity, and the development and implementation of our strategic plan.

IN YOUR ROLE

• You are innovative and have a responsibility for developing and changing practice and services in varied levels of complexity;
• You are a leader with considerable responsibility and the ability to research, analyse complex challenges and create clear strategic responses;
• You are responsible in your area of specialism for service improvement and strategic development likely in conjunction with other leaders and influenced by the wider teams you are responsible for;
• You are accountable for the performance of the specialist areas you are responsible for and your own personal performance;
• Your work will have named legal responsibilities and accountabilities;
• You are accountable to the CEO.

CORPORATE LEADERSHIP

• As part of the Senior Leadership Team work with the Board of Trustees to: develop and progress the organisation’s strategy, set and manage the organisation’s budget and ensure risks are managed effectively
• Lead by example, instilling a values-led and inclusive culture
• As part of the SLT work with and for young people to ensure Caudwell Youth makes the greatest possible difference to their lives.

FUNDRAISING LEADERSHIP

• Lead the development of the fundraising strategy to grow and diversify the charity’s income, with support from the CEO.
• Evolve our fundraising function to maximise benefit to the charity; developing additional or existing income streams as set out in the fundraising strategy, with support from the CEO
• Lead the implementation of the fundraising strategy, setting annual plans, income targets and budgets
• Establish and grow an effective, high-performing fundraising function. Provide effective leadership for the team (Fundraising Manager and Fundraising Assistant). Nurture and develop colleagues to achieve their potential.
• Ensure systems and processes are in place for effective management and development of the fundraising function, including compliance with the Fundraising Regulator and our policies.
• Manage the fundraising budget, reforecasting income and expenditure throughout the year and reporting progress to the SLT and the Board of Trustees.
• Evaluate the effectiveness of fundraising activities and adapt plans where appropriate.
• Be an ambassador for Caudwell Youth and support the CEO in this role
• Involve young people in fundraising developments and activities as appropriate, championing a collaborative and participatory culture.

HIGH VALUE GIVING

• Responsible for leading the development, and managing the delivery, of our major donor and corporate fundraising strategies
• Identify and engage potential new donors
• Ensure effective stewardship is in place to develop relationships with donors
• Be the lead contact with John Caudwell’s Charity Pioneer, supporting the recruitment and engagement of Life Changer Circle members.
• Support the CEO to develop and maintain the charity’s relationship with our founder, John Caudwell.
• Carry out due diligence on new funder relationships; being mindful of any risks to John Caudwell’s reputation in the course of fundraising activities and the wider charity’s work.
• Deliver sustainable income growth through a focus on development of a varied range of corporate partnerships.
• Responsible for proposal and application development for potential Corporate donors, taking a lead in pitches and negotiations with potential partners, coordinating input from colleagues.
• Work with Operations team and wider colleagues to develop engagement opportunities for Corporate Partners which are of mutual benefit.

TRUSTS, FOUNDATIONS AND INDIVIDUAL GIVING

• Support the Grants Manager to develop strategy and plans to maximise ROI from Trusts and Foundations.
• Oversee the grants pipeline, application process and procedures to ensure quality and compliance with financial and legal requirements.
• Work with Marketing team to support positive fundraising messaging through CY communications
• Work with Marketing team to support active challenge and community fundraising, ensuring that all our fundraisers are thanked and have appropriate donor journeys
• Support the Operations Director to grow income from statutory sources

PERSON SPECIFICATION

Essential skills and experience

• A minimum of 5 years' experience in fundraising, including a track record of securing high-value gifts of six figures.
• Proven track record of successfully developing and delivering fundraising strategies, including corporate partnerships, major gifts, trusts, and foundations.
• Sound leadership and team management experience, with the ability to inspire and motivate teams to achieve targets. The Fundraising Director will manage a team of two within a wider organisation of 25 staff.
• Excellent relationship-building skills with donors, corporate sponsors, grant-making bodies, and stakeholders, including grassroots and volunteer-driven fundraising efforts.
• Strong financial acumen, including experience in budget management, financial forecasting, and reporting on fundraising performance, with a focus on KPIs and success metrics.
• Ability to set and achieve clear fundraising growth targets, ensuring alignment between current income portfolios and projected expansion.
• Excellent communication and presentation skills, with the ability to craft compelling fundraising proposals and cases for support.
• Knowledge of fundraising regulations, data protection laws (GDPR), and ethical fundraising best practices.
• Ability to work strategically and collaboratively with senior leadership teams to align fundraising activities with the charity’s mission and objectives.
• Knowledge of donor stewardship best practices, ensuring structured donor engagement journeys and retention initiatives.
• Experience of involving beneficiaries in fundraising strategy and activities

 

Desirable skills & experience

• Knowledge of individual giving, community fundraising and legacy fundraising
• A network of contacts within the philanthropic, corporate, or grant-making sectors.
• Experience in securing statutory funding or government grants.
• Experience in marketing, PR, or communications to enhance fundraising efforts, particularly in digital innovation and outreach strategies.
• Familiarity with impact measurement and reporting
• Experience of managing external partners or agencies to deliver fundraising initiatives
• Experience of working with young people
• Lived experience that aligns with the young people we support

WHY WORK FOR US

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• WPA Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

About Us

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

This is an exciting opportunity to join Dementia UK in a newly created, high-impact role as Head of Facilities, where you will lead the strategic and operational management of our working environments and help shape the future of how we work.

You will be responsible for overseeing all aspects of building maintenance, security, contract management, health and safety, and office services - ensuring our facilities are safe, sustainable, and support a high-performing, inclusive workforce. Based at our central office in One Aldgate, you’ll ensure the building runs smoothly, efficiently, and in line with the evolving needs of a growing charity.

This role also extends beyond the office walls. You will ensure our home-based and hybrid staff have the right support, including conducting Display Screen Equipment (DSE) assessments, and working closely with IT and HR to provide appropriate equipment and guidance for safe and effective remote working.

You’ll manage the facilities budget, drive cost efficiencies, monitor utility usage, and identify opportunities to improve environmental sustainability. You’ll also lead and develop a small but dedicated Facilities Team, fostering a culture of service excellence and continuous improvement.

About You

To succeed in this role, you will bring:

• Significant experience leading a Facilities Management function in a comparable setting
• Strong working knowledge of health and safety legislation and experience managing compliance, audits, and risk assessments
• A proactive, solutions-focused approach to building maintenance, security, office operations, and supplier management
• The ability to develop and implement practical and strategic facilities plans to support a dynamic, growing organisation
• A collaborative leadership style with a commitment to staff wellbeing, accessibility, and inclusivity

This is your chance to make a meaningful difference. You’ll play a vital role in supporting our people, infrastructure, and culture - enabling us to deliver more for families facing dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

We are seeking an experienced and technically proficient Head of Financial Control to join our finance team and play a critical role in safeguarding the financial sustainability and integrity of our organisation.

At National Star, we are dedicated to enabling people with disabilities to realise their full potential. Over the past 15 years, our charity has grown significantly—from £15 million to over £40 million in annual income—and now operates a broad range of education, care and health services across Gloucestershire and beyond. We employ over 1,300 staff and are proud of our reputation as a leader in innovative and life-changing support.

About the Role

This senior role is responsible for ensuring strong financial control, regulatory compliance, and the accurate and timely reporting of financial information. You will lead on statutory financial reporting, audit, treasury management and tax compliance, supporting the organisation’s strategic and operational decision-making.

Working closely with the Director of Finance and key internal and external stakeholders, your work will ensure the charity's financial integrity, transparency, and efficiency and will directly support National Star’s ability to deliver high-quality services to those who need them most.

We are not standing still and key to this role will be a drive for change, challenging existing systems and controls to ensure that the organisation is using best practice to minimise risk whilst shaping and strengthening our financial systems at a time of growth and innovation.

About You

We are looking for a highly capable, qualified finance professional who combines strong technical expertise with a values-driven approach to leadership.

You will have:

• Demonstrable experience in a senior financial control or financial reporting role, ideally within the charity, education, or care sectors.

• In-depth knowledge of financial compliance, VAT, and charity accounting standards.

• Excellent communication skills, with the confidence to advise senior stakeholders and influence decision-making.

• Strong leadership skills, with the ability to manage a team and collaborate across departments.

• A proactive and solutions-focused mindset, with a commitment to continuous improvement.

• A values-led mindset and genuine commitment to the mission and purpose of National Star.

Why Work with Us?

Joining National Star means becoming part of an organisation that is making a tangible difference in people’s lives every single day. You will be supported by a dedicated team and have the opportunity to shape and strengthen our financial systems at a time of growth and innovation.

We offer:

• £250 welcome bonus (on completion of probation)

• Flexible working arrangements

• Wider range of benefits and pension scheme.

• Ongoing professional development and training

• A friendly, inclusive and mission-led working culture

Work setting: Hybrid, 1 day in the office a week, flexible working
Salary: £85,000 plus bonus
Contract: permanent, full-time
Location: London
 
An established charity that has been making a real impact for vulnerable people and households in poverty, have a unique opportunity to join their next chapter of growth. 
 
Do you consider yourself to be naturally commercially minded?  Have you provided leadership to large teams?  Do you have a background in innovating services for the charity sector?
 
TPP are recruiting a Director of Client Partnerships (Business Development and Service Ops improvement)
 
The Role:
 
As the Director of Client Partnerships (Business Development and Service Ops improvement), you will play a key role in providing strategic leadership for driving commercial growth and ensuring effective delivery of operational services to partners. 
 
You will be developing and executing strategies to drive commercial growth, which in turn will include maximizing business opportunities within existing client partnerships. Oversee the efficient and effective execution of operational processes, ensuring all client services are delivered to the highest standard. Work closely with internal teams to streamline operations and improve service delivery.  Work across the organisation on innovation projects that help you achieve your strategic goals. 
 
Requirements:
 

• Proven track record in senior leadership and commercial strategy implementation
• Experience leading large teams and managing Heads of
• Good understanding of Charity operations
• Experience working with a variety of delivery partners and developing key relationships
• Natural change manager and influencer
• Experience being involved in a variety of innovation projects across an organisation
• Demonstrable business development wins

 
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Head of Programmes

We are seeking a strategic and dynamic leader to oversee the delivery and expansion of programmes across England, driving impact and fostering strong partnerships.

Position: Head of Programmes – England

Salary: £37,000 - £40,000 FTE pro rata
Location: Lancashire/Northwest
Hours: Part time, 0.6 FTE
Contract: Permanent
 

Closing Date: 22nd April 2025

Interviews: 29th & 30th April

About the Role

As Head of Programmes, you will lead the strategic delivery of the organisation’s Time Credit programmes, ensuring high-quality impact while developing strong relationships with stakeholders, funders, and community partners. Key responsibilities include:

• Leading programme delivery and ensuring all projects meet their objectives.
• Managing and developing regional teams to achieve programme success.
• Overseeing stakeholder engagement and strengthening partnerships.
• Driving business development, identifying funding opportunities, and supporting the expansion of services.
• Developing and implementing strategies that align with the charity’s mission and values.
• Managing budgets, reporting on progress, and contributing to organisational strategy.

About You

As Head of Programmes you will be an experienced and motivated leader with a passion for delivering impactful programmes that empower communities. You thrive in a fast-paced environment, balancing strategic oversight with hands-on management to ensure projects achieve meaningful results. Essential skills include:

• Experience in programme management, stakeholder engagement, or business development.
• A strong track record in community development or public sector partnerships.
• Excellent leadership and strategic planning skills.
• The ability to oversee multiple projects and teams effectively.
• Strong communication skills with the ability to engage with funders and commissioners.
• A passion for driving social impact and community engagement.

About the organisation

A leading UK-based community development organisation, creating connected, fair, and healthier societies. Empowering communities by recognising and valuing volunteering through an innovative Time Credits model. With a network of over 1,500 charities, 15,000+ active volunteers, and 750+ business partners, they are committed to driving social impact and policy change.

Other roles you may have experience of could include: Programme Manager, Head of Partnerships, Community Development Manager, Director of Programmes, Social Impact Manager, Business Development Lead, Head of Operations.

Apply now to lead impactful programmes and shape the future of community engagement!

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Project Accountant role will ensure that Wilton Park events remain competitively priced and that all resources are utilised efficiently.

The role will be responsible for ensuring that all events are managed effectively from a financial perspective – including pricing of events, grant applications, regular liaison with the project teams, timesheet management, financial reconciliations of events and post event analysis.

The role will monitor the key performance indicators for Wilton Park to measure against our effectiveness regarding the strategic direction.

The role will ensure that the priorities of the FCDO are met through the accurate allocation of funds from the various funding sources received via FCDO – ODA, grant funding, ISF and new grants available.