Operation Manager Jobs in Greater London

To apply for this role please use the following link: Director of Corporate Services - Refuge - Applied

Please note we will not accept applications if they have not been completed using the above link.

We are recruiting for a Director of Corporate Services to join our Senior Leadership team here at Refuge.

Job Title: Director of Corporate Services

Location: Flexible/Hybrid with the ability to attend the London Office (Vauxhall) at least once a week
Salary: £88,000 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent

Hours: 37.5 hours per week 

Refuge isthe largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.

Do you have significant experience leading corporate service functions and overseeing the management of physical and financial resources to ensure efficiency, effectiveness and quality of service? If so, this is an exciting opportunity to join oursenior leadership team, acting as trusted advisor to the CEO and Board on the formation, development and application of policy and strategic decisions.

To be successful in this role, you will be a qualified accountant with experience of managing multiple income streams including housing, voluntary, contract and trading income. You will have a comprehensive understanding of objective centric risk management, alongside the ability to lead strategic projects.

You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do. 

Closing Date: 9.00 am Monday 27 January 2025

First Round Interview Date: Wednesday 12 February 2025, remotely

Second Round Interview Date: Week commencing 17 February 2025, in person

To apply for this role please use the following link: Director of Corporate Services - Refuge - Applied

Please note we will not accept applications if they have not been completed using the above link.

Applications must be completed and submitted by 9.00am on Monday 27 January 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  For more information on our work, please visit 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Froebel Trust's Administrator is at the very heart of our charity's work - involved in governance, grants, events and more. Working with trustees, committees, members of the Executive Team as well as tutors and grant holders, this job is varied and sometimes fast-paced and pressurized. It involves a large degree of autonomy as well as lots of opportunities to collaborate with colleagues. 

At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people.

Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey. 

Responsibilities and Person Specification: 

This role at Independent Age is a brilliant opportunity to work on our grant funding programmes, involving support of grant management, applications, assessments, and funding administration. The postholder will foster positive connections with funded organisations, service partners and individual grant holders, contribute to the review and analysis of grant and partnership reporting and evaluations, and help communicate the impact of grants working with multiple stakeholders. You will support with creating value-adding opportunities for grantees, from organising engaging training to hosting networking events.

A strong understanding of grant making and experience in supporting partnerships, a project, or programme of work, your collaborative approach, outstanding interpersonal skills, and commitment to customer service will be important for this role. You should also have excellent administrative and organisational skills, a keen eye for detail and be experienced in data management. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.

What it’s like to work at Independent Age: 

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. 

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. 

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process: 

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format). 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role. 

Closing Date: 23:59 on Sunday 26th January 2025

Interview Dates:First Interviews will be held on 5th February 2025

Brent Food Bank can only function effectively with a core of volunteers and links with agencies in Brent.  As the Food Bank becomes busier and as its services grow the Development Lead will be responsible for promoting engagement and development of our referral agencies, enhancing the processes within the foodbank, leading one session per week and some fundraising working with the committee and other paid staff. This is a diverse role for someone with a hands on approach and will be supported by the manager and other team members.   

Why join the UK Sepsis Trust (UKST)? We’ve an exciting opportunity to work for a significant cause and help make a real difference by raising awareness of sepsis.

Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK and approximately 48,000 deaths – the charity’s overarching aim is to reduce preventable deaths from sepsis. We achieve this by:

• Raising awareness
• Supporting those affected by sepsis
• Educating health professionals
• Lobbying political organisations for better sepsis care

As the Executive Assistant you will provide comprehensive administrative and operational support to the CEO and other senior leadership members. You will be a highly organised, detail-orientated individual with exceptional communication skills and the ability to manage multiple tasks while maintaining confidentiality. You will play a key role in enabling the effective operation of the charity by assisting in strategic planning, project management, and general administrative duties. 

Executive Support:

• Provide administrative support to the CEO, ensuring smooth daily operations.
• Schedule and manage appointments, meetings, and travel arrangements for senior leadership.

• Prepare and organise meeting materials, including agendas, presentations, and reports.
• Draft, proofread, and edit correspondence, including emails, letters, and reports.

Communication & Coordination:

• Act as a liaison between the CEO and internal/external stakeholders.
• Handle sensitive and confidential information with discretion and professionalism.
• Coordinate communication between departments and external partners.
• Prepare briefings for the leadership team and follow up on action items.

Event Planning & Logistics:

• Assist in organising and coordinating events, fundraisers, and board meetings.
• Manage logistics for events, including venue selection, supplier coordination, and participant communication.
• Support fundraising efforts by assisting in donor communications and event planning.

Project Management:

• Track key organisational projects and deadlines, providing updates to the CEO.
• Assist in the creation and implementation of strategic plans, ensuring timelines and milestones are met.
• Manage administrative tasks related to ongoing projects

General Administrative Support:

• Maintain filing systems and databases for organisational records and sensitive information.
• Assist with office management duties, such as supplies ordering, technology setup, and facility coordination.

Experience:

• Proven experience as an Executive Assistant or in a similar administrative role, preferably within the nonprofit or charity sector.
• Experience supporting senior leadership, including CEOs, Executive Directors, or board members.
• Demonstrated ability to handle complex, sensitive tasks and manage competing priorities.

Skills & Abilities:

• Exceptional organisational and time management skills with attention to detail.
• Strong written and verbal communication skills, including the ability to prepare reports and presentations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficiency in using CRM systems
• Ability to work independently, exercise initiative, and work effectively in a team environment.
• Knowledge of the nonprofit sector and an understanding of the specific challenges and opportunities in the charity space.

Personal Attributes:

• A passion for social change and the mission of the organisation.
• Discretion, professionalism, and a positive, proactive attitude.
• Ability to manage confidential information with integrity.
• Flexibility and adaptability in a fast-paced and changing environment.

To apply please provide a copy of your CV and cover letter outlining your experience and why you are suited for the role.

The United Kingdom Sepsis Trust is committed to promoting diversity and inclusion within our workforce. We encourage applications from all qualified individuals, regardless of background, gender, ethnicity, or disability.

Our client offers a range of quality, exciting and inclusive short break clubs across Surrey and West Sussex for children and young people with a disability and additional needs. They are now looking to recruit a dynamic Team Manager to lead their short break services, ensuring a high quality service for all beneficiaries.

As Team Manager you will oversee the operational management and delivery of short break clubs delivered across a range of schemes across Surrey and West Sussex. You will line manage a team of dedicated frontline workers and will lead the assessment of behavioural support plans and complex need support in order to ensure safe and inclusive practices. You will ensure the meaningful participation of children and young people in the design, delivery, and evaluation of services, and will work closely with local partners to enhance the range, reach and quality of services for children and young people.

To apply for this role, you must have demonstrable experience of working with children and young people with a range of disabilities or additional needs. You must have previous experience of managing frontline staff, and of working with a range of partner organisations in order to achieve positive outcomes for beneficiaries. You will be skilled at developing and implementing fun, varied and creative programmes of activities that allow for fun and informal learning. Overall, you will be a supportive manager, passionate about ensuring high quality services for children and young people with a range of disabilities or additional needs.

Benefits
Free Gym Membership: the post holder will be entitled to free use of our client’s fitness centre, and half price childcare for dependents.
Free Parking on-site
Pension Contribution

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client on an ongoing basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
 

Please note, this role will be 35 hours per week:

Term-Time: 9:00-17:00 Tuesday-Saturday (including 1 hour unpaid break)

(Flexible Mon-Sat pattern can also be considered with a minimum of 3 

 Saturdays per month in term-time only)

School Holidays: 9:00-17:00 Monday-Friday

Due to the requirements of the role needing to occasionally travel to schemes, please only apply if you have a full driving license.

The Role

To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

The Vacancy

This role provides an exciting opportunity to engage with Saferworld’s work funded through ‘commercial’ contracts, and to strengthen systems for their financial management and compliance.

Reporting to the Director of Finance and Operations, the Finance Business Partner will provide effective finance partnering to country offices to drive high quality financial performance. The post holder will support financial planning, budgeting and reporting, provide financial analysis and commercial insight, and informing strategic decision making for their assigned business area to maximise financial contribution and/or optimise impact.

The post-holder will work closely with budget holders including Directors, head of business and Country Directors/Managers, in-country finance managers and country teams, accompanying processes and delivering solutions to ensure processes are effective and appropriate – e.g. monthly and quarterly management accounts, annual budgeting, quarterly reforecasting and ad hoc analysis as necessary. The Finance Business Partner will also be tasked with supporting successful implementation of our fundraising strategies and targets for cost recovery.

For more information about the roles and responsibilities, person specification and any other requirements, please refer to the job document. 

Saferworld reserves the right to close this vacancy early given sufficient quality applicants. We therefore encourage early applications to avoid missing out. 

The Organisation

Saferworld is an international organisation dedicated to conflict prevention and peacebuilding programming, policy and practice. We collaborate with institutions and work directly with partners across Africa, Asia, the Middle East and Europe to tackle diverse factors that drive violent conflict, injustice and insecurity. We participate in major global policy debates on peace, justice and security to influence change.

For more information about Saferworld as an organisation, our commitment to diversity and inclusion, safeguarding, interview process or staff benefits, please refer to our website or jobs page.

The scope of this work includes: 

• Setting up and managing a physical storage unit in an appropriate location, and managing that facility for BGP on an ongoing basis 

• Liaising with the retailer to arrange deliveries to the unit

• Working with the existing BGP team to arrange efficient despatch to community partners, working from existing processes and recommending / making any changes as needed to ensure processes work for all stakeholders

• Stock taking and reporting

• Managing the logistics of postage/ delivery of period products to community partners

• Once logistics are well established, scoping out a potential project to establish a volunteer programme to help with despatch of products

Contract Details 

• Fixed term contract (FTC) whilst the partnership with the retailer is in place (2025)

• 2 days per week - with at least some availability on a Tuesday, which is our team ‘anchor day’ 

• Salary for 2 days per week - £13,600 (FTE salary £34,000)

• Reports into - Community & Education Manager

• Able to attend BGP office in Finsbury Park, London, and nearby storage location 

• Start date February 2025 

Person Specification

ESSENTIAL 

• Outstanding project management skills, able to manage this area of work to a high standard

• Experience of managing a physical space such as a storage unit

• Experience of managing logistics and stock control processes to manage a large amount of products safely and efficiently

• Interpersonal skills - this role will need to build great relationships with the existing BGP team, our retail partner, community partners and volunteers

• Able to understand and then adapt / build on existing processes 

• Volunteer recruitment and management experience 

• Strong analytical and Excel skills for logistics planning, reporting and data analysis

• Management of third parties, such as delivery companies

• Understanding of health and safety best practices (additional training will be available)

• Able to manage a defined, delegated budget e.g. for packaging and postage

DESIRABLE

• Qualification in project management 

• Experience of storage and despatch requirements specifically related to storage and transportation of period products and similar items

• Experience in recruiting and managing volunteers to assist in manual tasks, such as packing up products for despatch

Reporting to: Director of Casework and COO
Line reports: Casework team (12 caseworkers, 1 administrator)
Salary: £42,000
Location: Hybrid working policy with a minimum of two days per week from the London office
Key responsibilities: Responsible for the internal running of the casework service, focussed on delivery, management, and quality control. This includes delivering the casework process, leading the casework team, and ensuring the operation of casework is effective and efficient.

Job description

1.Management 

• Lead the casework team to deliver the core casework function.
• Directly line-managing and deliver all aspects of the HR function including recruitment, training, personal development and performance management. 
• Manage the core internal casework function of the charity.
• Ensuring the casework process is efficient and effective. 
• Answering day-to-day casework queries. 
• Work closely with the caseworkers to manage difficult calls and complaints. 

2.Statistics and Quality Management 

• Managing KPIs for the casework team. 
• Track metrics to analyse casework performance. 
• Oversee the production of casework statistics.
• Monitor the casework output and quality of the casework team. 
• First port of call for complaints. 
• Handling Subject Access Requests. 

3.Development 

• Identify areas of improvement and together with the Director of Casework and COO to develop.
• Oversee the execution of the reviewer strategy.

4.Generally 

Undertaking any other responsibilities as reasonably requested by the Director of Casework and COO. 

Person specification

Essential Criteria

1. Experience and Knowledge

• Experience in managing a team, including recruitment, training, and performance management.
• Demonstrated ability to oversee a casework or operational function, ensuring delivery of services to high standards.
• Experience handling complaints and managing challenging situations with professionalism.
• Knowledge of effective quality control processes and performance monitoring.
• Experience in delivering significant organisational change and continuous improvement across a service and to the benefit or service users and staff

 2. Skills and Abilities

• Excellent leadership and motivational skills, with the ability to guide a team.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
•  Strong problem-solving skills, with the ability to address operational issues and implement practical solutions.
• Experience in data analysis and reporting to inform decision-making and track team performance.
• Strong IT skills
• Strong communication skills (both verbal and written)
• Strategic and system thinking

3. Personal Attributes

• A passion for pro bono and access to justice.
• Attention to detail and a commitment to maintaining high standards.

Desirable Criteria

• Experience in a charity, legal, or casework-focused organisation.
• Experience working with vulnerable people or dealing with sensitive situations

This role profile is not exclusive or exhaustive. It is intended as an outline indication of the areas of responsibility and may be amended in light of the changing needs of the organisation.

Closing date: 19th January 2025

Advocate is an equal opportunities employer.

Da'aro Youth Project is looking for a dedicated Office Administrator to help us provide essential support to unaccompanied asylum seekers and refugees from the Horn of Africa. In this key role, you’ll be a vital part of our dynamic team, ensuring smooth operations, managing records, and contributing to the growth of our programmes that empower young people across London. This is a unique opportunity to provide essential administrative expertise to an organisation that advocates for change and creates a welcoming environment for young refugees and asylum seekers in London. 

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15-18 women who have experienced homelessness and multiple disadvantage.  The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation.
• You will be responsible for providing line management to part of the team, alongside providing specialist support to residents, deputising for the Service Manager and taking an active part in providing a safe and psychologically informed environment.
• You will support the development of a team that is focused on building trust through relationships. You will have the personal credibility to build confidence in the wider community and with partnerships. You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embed coproduction.
• You undertake five 8-hour shifts per week, normally Monday to Sunday covering the hours 8am to 8pm (sometimes 2am to 10pm to meet with night staff) with 1 hour for lunch. There will be a requirement to work outside of these hours on an occasional basis to ensure effective line management of support staff who work nights and weekends.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Full job description can be found on our website

Salary: £40,309
Closing Date: Friday 31st January
Interview Date: Friday 7th February
 

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

XLP is a vibrant youth work charity dedicated to shaping bright futures for young people. Leading the charge against poverty and educational failure in inner London, we offer holistic, long-term support to 11 to 25 year olds in both schools and communities.

Our buses act as Mobile Youth Centres and provide a unique and rare platform to engage with young people on a weekly basis. They enable a team of experienced youth workers to provide a range of services for young people. Whether table tennis or trivial pursuit, cooking or competitions, games consoles or group discussions, FIFA or Forza, we use our buses to help London’s young people create their positive future. We pride ourselves on being able to provide a safe and consistent environment where young people can grow. We use mobile youth centres to offer them further opportunities to gain new experiences and develop their skills, helping them create their positive futures.

We’re looking for a youth worker who’ll also be responsible for driving one of our buses to and from projects. The role reports directly to the Youth Work Manager - Outreach and work closely with the area based Senior Youth Workers.

Applicants must be over 21 years of age and hold a clean driving licence for minimum of two years. Bus driver training will be provided.

Director - OneRichmond

Empowering Local Communities through Philanthropy

OneRichmond, an innovative place-based giving charity, is seeking a visionary Director to lead its mission of unlocking new funding and fostering local philanthropy across the London Borough of Richmond upon Thames. This is a rare opportunity to drive meaningful change in a community that values giving back, while addressing pressing hidden needs.

About OneRichmond:

With backing from City Bridge Fund and its parent charities, Richmond Foundation and Hampton Fund, OneRichmond connects individuals, businesses, and community organisations to jointly address inequalities within one of London's most vibrant boroughs. We raise and channel funds to create lasting impact for underserved groups, with a current focus on supporting unpaid carers. Operating as part of the London's Giving network, there is a clear commitment to fostering collaboration, innovation, and local engagement. We are currently a small charity, but with big ambitions.

About the Role:

The Director will lead the strategic development, operations, and fundraising efforts of OneRichmond. Reporting to the Board of Trustees, you will be the driving force behind establishing OneRichmond as a cornerstone of local philanthropy, engaging a wide array of stakeholders to create transformative change. You will bring an entrepreneurial outlook, coupled with the ability to thrive in a startup environment

Key Responsibilities:

• Fundraising: Develop and execute strategies to secure funding from corporates, high-net-worth individuals (HNWIs), trusts, and foundations.
• Strategic Leadership: Shape and implement the charity's medium- and long-term vision, in collaboration with the Board.
• Community Engagement: Build partnerships with residents, businesses, and local groups to embed the ethos of local giving.
• Governance and Operations: Oversee financial management, compliance, and operational excellence to ensure sustainable growth.
• External Relations: Represent OneRichmond at public events, campaigns, and in partnerships to raise awareness of local issues and opportunities for giving.

Who We're Looking For:
We are seeking an inspirational and tenacious leader, who combines strategic vision with hands-on implementation and can thrive in a start-up environment. An alignment of values and the motivation to make a meaningful difference for those living and working within the borough, and/or experience of place-based giving will enhance your application.

Skills and Experience:

• Exceptional communicator with proven success in fundraising across diverse income streams.
• Strong relationship-building skills with corporates, HNWIs, and local stakeholders.
• Experience in leading teams and managing start-up operations.
• Understanding of community engagement, grant-making, and charity governance.
• Financial management, planning, and budgeting expertise.

Terms and Benefits:

• Full-time, flexible role based in Richmond with hybrid working options.
• Salary: £60,000-£65,000 (with higher compensation for the right candidate).
• 5% employer pension contribution
• 28 days holiday

Initial two-year contract, extendable based on funding and performance

Timeline:
A Q&A webinar session will be hosted by OneRichmond Tuesday 4th February 6-7pm where they will share further insights and answer any additional questions you may have. Please register your interest in attending this webinar with your consultant to receive joining instructions.

Application deadline: Monday 17th February
Interview dates: TBC

How to Apply:
Charity People Ltd is acting as a recruitment agency advisor to OneRichmond on this appointment. Interested candidates are invited to submit a CV to Senior Appointments at Charity People and request a candidate pack. If you have further questions prior to applying, please contact Fabrice Yala at Charity People

We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.