Operation Manager Jobs in Greater London

We are looking for a Conference Organiser who is highly skilled and experienced in delivering large scale conferences, exhibitions, and events and who will be responsible for designing, planning, delivering, and evaluating several complex and high-end conference for the Royal College of Radiologists (RCR), a charity that that focusses on supporting doctors to deliver medical imaging and cancer services.

You will be required to work closely with the RCR Learning team and directly with the Events and Operations Manager, the Marketing Manager and the Corporate Partnerships Officer as well as working with a dedicated group of subject matter experts (SMEs) who will lead the clinical aspect of the programme creation. In addition to this you will also actively participate in an internal working group of key stakeholders and 3rd party providers to ensure the smooth running of the conference. 

During the term of the role, effective evaluation and review will be required at all stages of the project including future proofing for the next event and supporting the identification of venues. 
Strong financial knowledge and experience is essential, and we are seeking someone who has strong commercial acumen and negotiation skills to ensure our conferences are delivered on time, with in budget supporting the organisational goal of financial sustainability.

The post holder will join our dynamic team at a pivotal time as we develop new and existing learning products for our membership and allied healthcare professionals and drive forward our global ambitions by creating and delivering an exciting programme of annual events. 

The ideal candidate will be proactive, have strong verbal and written communication skills and bring expertise and market knowledge to advise on latest trends to support event delivery.

What you’ll do:

• Develop and deliver from conception to completion a high level, complex event for audiences based in the UK and globally. 
• Lead on all operational and logistical delivery of the event. 
• Work closely with subject matter experts to generate an inspiring and up-to-date programme, streams, and content.
• Manage end to end experience for our delegates, guest speakers, staff, volunteers, and VIPs to ensure relevant information is produced to support their attendance, pre-event, during the live event and post-event, which is clear, accurate and accessible.
• Produce an accurate budget for live products, including direct costs, as well as forecast delegate and sponsorship income.
• Design, deliver and co-ordinate a substantial exhibition, managing expectations and ensuring customers and partners experience a high-quality service. 
• Pro-actively contribute to the evaluation, feeding back on logistical and operational learning and recommending next steps. 
• Develop and deliver an abstract competition, which aims to provide a platform for those who wish to share their research.
• Support the team in event delivery throughout the year.

What you’ll need:

• Experience of delivering end to end event management across in-person, online and hybrid formats using interactive technologies and facilitation techniques.
• Experience collaborating closely with external stakeholders to develop and deliver content.
• Experience in data collection and analysis to evaluate activities, generating reports containing actionable recommendations.
• Experience creating and managing robust budgets for a variety of activities.
• Experience providing high-quality customer service to stakeholders.
• Experience in process development and improvement.
• Proficient user of Microsoft packages 
• Effective interpersonal skills 

If you are looking for an exciting and impactful role that supports doctors' learning and development, find out more in the Conference Organiser, the RCR and instructions on how to apply in the candidate pack. 

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Role: Warehouse Manager

Salary: £30,000 per annum (gross) FTE
Contract: Fixed term 1 year, 52 weeks per year
Hours: 35 hours per week, core hours 09.30-16.30
Location: Multiple Sites Lewisham & Greenwich
Reports to: Head of Operations
Direct Reports: None
DBS Check: Required

About MammaKind

MammaKind alleviates hardship for mums with young children living in poverty across Greenwich, Lewisham, Bromley, and Bexley. We gather new and pre-loved donations of clothing, toiletries, and equipment, distributing them through a network of over 100 referral partners, including NHS professionals, local councils, and charities. In 2023, we supported 2,677 individuals, including 1,519 children across 917 families with donations valued at £809,854.

Driven by a dedicated group of parent volunteers focused on reducing child poverty, MammaKind envisions a capital where every child has access to the essential items necessary for thriving.

Purpose of Role

Regifting pre-loved and new baby equipment, clothes, and toys to families in poverty is at the heart of what we do.

The warehouse manager plays a pivotal role managing the warehouse and volunteers to streamline the donation process, ensuring safety, compliance, and effective stock management from donation intake to distribution. Working towards our overall organisational goals of supporting as many children as possible.

Key Tasks and Accountabilities

Warehouse management:

· Warehouse layout and organisation, to ensure that the donation and referral process is as efficient as possible. 

· Keeping the warehouse clean and tidy and compliant with health & safety legislation.

· Responsible for adherence to agreed Health & Safety policy in the warehouse, including responsibility for volunteer health & safety induction and their safety whilst on site.

· Managing warehouse budget (cleaning, maintenance) and contractor liaison for maintenance issues.

· Responsible for facilities management and one of the designated key holders for the warehouse.

· Expected to be based in the warehouse 5 days per week between 09.30 and 16.30.

Stock management.

 

· Ownership of the lifecycle of MammaKind’s stock from start to finish.

· Directing strategy for donations and targeted donation drives/providing guidance to social media channels to ensure that we are trying to obtain the goods we need and not those we don’t.

· Managing incoming donations (which arrive in volatile quantities): checking donated equipment. Ensuring the quality and compliance of donations meets MammaKind’s high standard.

· Liaison with Referrals Manager to ensure that warehouse is appropriately stocked for forthcoming referrals.

· Keeping records of stock levels to ensure that stock of particular items does not fall too low or rise too high.

· Buying of stock to replenish essentials (including collection of stock from suppliers), managing to agreed budgets.

· Download and print manuals for items to be sent to clients, creating instructions where no instructions are available online.

• Driving a delivery van to and from multiple sites moving equipment and stock. Unload and loading delivery van, sorting and placing items on to racks, and shelves and using trollies to move kit around.
• On occasion delivering referrals to referral partners and emergency referrals.

 

Volunteer Management

 

· Weekly co-ordination of volunteers for warehouse sessions (sorting and creating bundles for clients).

· Planning and organisation of volunteer sessions in terms of task management (to ensure stock levels are optimally maintained).

· Manage volunteers, ensuring they understand tasks, work to the standard of their training and to MammaKind’s standards. Serve as the point of contact for volunteer queries during sessions.

· Manage volunteer drivers with loading and despatch schedules such as arranging collections of donations and refuse centre trips.

· Coordinate with the Referral Manager and Head of Operations to manage stock levels. Using Salesforce data to determine core stock levels.

Operational Support:

 

· Actively foster an inclusive and supportive workplace culture in line with MammaKind’s values.

· Provide reports of donations to the Head of Operations and collaborate closely to refine and enhance processes as needed.

· Work closely with the Referral Manager & Head of Operations to ensure the smooth running of weekly activities, to ensure any priorities for that week are completed and any outstanding tasks are communicated to the Head of Operations.

· Monthly reporting against budget to Head of Operations.

· Represent MammaKind at community events as needed, including occasional Saturday Big Sorts.

 

What we are looking for:

· We are looking for a highly motivated person to join our team, someone who has a proven track record of taking ownership

· Excellent at juggling multiple competing tasks and still deliver on time

· A strong eye for detail and a great team member

· Able to work autonomously and manage others but also work as part of an effective team

· A knowledge of and passion for our work

· A passion for tackling child poverty and the role we can play in that

· Honesty, integrity and a strong commitment to our values

 

Essential

· Warehouse management or logistics management or onsite retail management work experience

· Full driving licence

· Experience of inventory management software and systems

· Microsoft Office 365 skills (Outlook, Excel, Word)

· Excellent communication skills – both written and oral

Desirable but not essential

• Experience of working with volunteers or volunteering

• Experience setting up a warehouse or retail operation

• Experience (direct or indirect) of living in poverty

• Knowledge of Salesforce

 

What we can offer

 

· Salary and pension: The salary for this role is £30,000 per annum FTE (gross). If eligible, we will match your contributions by 4% on pensions

· Annual Leave: 25 days plus bank holidays

· Hours of Work: 35 hours per week, with core hours 09.30-16.30

· Location: Between Lewisham and Greenwich site

· Contract: This is a fixed term 12-month contract, starting as soon as possible. You will have a probation period of 3 months

Application Process

All applicants must have the right to work in the UK.

 

Please note that this position will require a DBS check.

If you need additional support with your application or interview process, then please do let us know what you need and where we can help make this accessible.

To apply, we would like you to complete this online application form by 5pm on 31st  January 2025. Here, you’ll be able to attach a CV.

Key dates

· Submission of application: 9am on 31st January 2025

All applications will be assessed on the match to the experience and skills set out here.

· First round interview 11th February 2025

This will be a competency-based interview with two members of the MammaKind team. We will confirm who you’ll be meeting as well as the location when this interview is arranged.

· Second round interview: 24th February 2025

This will be a competency-based interview with two members of the MammaKind team. We will confirm who you’ll be meeting as well as the location when this interview is arranged.

The Information and Content Manager plays a crucial role within the Sarcoma UK team, leading this function within the organisation and bringing the ability, expertise and passion to achieve real impact for people affected by sarcoma. Access to high quality information is listed as the top priority for people affected by sarcoma, and therefore we place this work at the heart of our mission at Sarcoma UK.

The Information and Content Manager will be responsible for leading the development, maintenance, and promotion of a comprehensive range of high-quality print resources and digital content for sarcoma patients, their families/carers, healthcare professionals, and the general public. This includes creating new and innovative user-led content as well as reviewing, updating and redeveloping existing materials across various formats such as print publications, digital platforms, videos, and social media

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activites throughout the year
• Interest-free season ticket and bicycle loan

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and Key Responsibilities 

1. Content development:

• Work with the Information and Content Officer to research, write, edit and produce new information materials including print publications, web pages, videos, infographics and social media content.
• Work in line with Sarcoma UK’s information production process, including:
  • Liaise with clinical experts and lived experience reviewers throughout the content development process
  • Maintain formal systems within the information production process in line with the PIF tick quality mark
• Ensure all new content meets clinical standards, brand guidelines, plain English principles, and accessibility requirements.
• Be an advocate for best practice in content design and user experience.

2. Content updates & maintenance: 

• Maintain a schedule of review and updates to existing print and digital information resources to ensure accuracy and alignment with the PIF quality mark.
• Manage a comprehensive database to track all information resources and versions, and proactively manage stock levels.

3. Content promotion & distribution:

• Work with colleagues to create promotional content for Sarcoma UK's information resources across multiple channels.
• Utilise social media platforms to extend reach and engagement with target audiences.
• Collaborate with communications and digital teams on content publishing and marketing.

4. Administration & reporting:

• Manage the information and content production process in line with the PIF tick quality mark
• Undertake an annual audit of the performance of our printed information and manage the PIF assessment process
• Monitor and report on the impact of print and digital content to inform continuous improvement
• Manage budgets for content production, ensuring efficient use of resources
• Set and monitor KPIs for information resources, ensuring progress against organisational goals

5. External relationships:

• Work closely with healthcare professionals to ensure expert input and review is integrated into the development of new information and content.
• Work with our involvement network to co-create content and ensure it reflects diverse lived experiences
• Collaborate with external organisations to partner on our information and extend our reach.

6. Innovation and Evaluation:

• Explore new areas for improving and developing digital and print content, including improving web accessibility, incorporating more patient stories, and making our content more visual.
• Explore new models to evaluate impact of our resources on patients, families, carers, and healthcare professionals
• Explore and implement SEO strategies to improve the discoverability of digital content

7. Line Management:

• Provide line management, day-to-day supervision, and support the learning and development of the Information and Content Officer.

8. General:

• Gain and develop knowledge of sarcoma, keeping up to date with developments in the field
• Work collaboratively with teams across the organisation, developing effective working relationships and participating effectively in cross-organisational projects
• Attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
• Travel occasionally to meetings and events. Occasional weekend or evening work may also be required and time off in lieu will be given.
• Undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

We are looking for an experienced Regional Development Coordinator, to lead the coordination and management of all aspects of the StreetDoctors operations within the Northern Region (North West, North East and Yorkshire), and to ensure our programmes are fit for the future.

We are an award-winning national charity which trains over 12,000 young people affected by street violence each year in emergency first-aid through a team of 350 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for the Region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.

The key areas of focus include:

● To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
● To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
● To ensure the quantity and quality of training sessions and projects meet the required targets and new opportunities are maximised.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

The Role

CoppaFeel! is looking for a Volunteer Community Manager to lead the day-to-day delivery of our volunteer programmes, ensuring they are effective and impactful for both volunteers and the young people we exist to serve. This role will be integral to implementing CoppaFeel!’s volunteering strategy and helping the organisation deliver on its strategic objectives.

The Volunteer Community Manager will work closely with the Senior Programmes Manager, Volunteer Engagement Executive, and Volunteer Administration Executive to drive volunteer recruitment, retention, and development. Together, they will ensure that volunteer initiatives are well-managed, engaging, and aligned with organisational priorities and values.

The role will also be responsible for embedding monitoring and evaluation frameworks to ensure that volunteer programmes and activities are insight-driven and demonstrate measurable impact.

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings, and in-person training. We will provide plenty of notice for when you are required to be in for these purposes.

You will report to the Senior Programmes Manager and sit within the Education team.

Roles and Responsibilities

Line management

• Provide line management to the Volunteer Engagement Executive and Volunteer Administration Executive, ensuring the effective coordination and administration of volunteer programmes.
• Oversee the development of support, guidance, and resources for volunteers to ensure high-quality programme delivery.
• Foster a culture of collaboration, innovation, and continuous improvement within the volunteer team.

Volunteer Strategy and Programme Delivery

• Support the Senior Programmes Manager in delivering the volunteering strategy, ensuring it aligns with CoppaFeel!’s organisational strategy and objectives.
• Oversee the recruitment, induction, and onboarding processes for volunteers, ensuring a seamless and engaging experience.
• Lead on planning and executing volunteer training and community events, working closely with the Volunteer Engagement Executive and Volunteer Administration Executive.
• Develop and implement strategies to improve volunteer retention, satisfaction, engagement and participation

Volunteer Communication and Engagement

• Oversee effective communication with volunteers, including e-newsletters, social media content, and community management, in collaboration with the Volunteer Engagement Executive.
• Oversee the thanking and recognition of volunteers, including events, gifting, incentives, and post.
• Manage feedback mechanisms to monitor volunteer satisfaction and identify opportunities for programme improvements.

Operations and Administration

• Work with other departments to integrate volunteering across CoppaFeel!’s initiatives.
• Oversee outreach efforts to promote volunteer recruitment and engagement opportunities, ensuring they reach diverse audiences.
• Build relationships with regional representatives and external organisations to expand CoppaFeel!’s volunteer reach.

Skills, Experience and Qualifications

Essential

• Three years experience in coordinating volunteer programmes, with a focus on recruitment, engagement, and retention.
• Proven ability to support team development, with line management experience.
• Strong interpersonal skills, with the ability to build and maintain relationships with volunteers and stakeholders.
• Experience contributing to the development and implementation of initiatives to enhance volunteer programmes.
• An understanding of monitoring and evaluation practices, with the ability to collect and use data and feedback to improve programmes.
• Commitment to promoting equality, diversity, and inclusion in volunteer activities.
• Excellent written and verbal communication skills, with the ability to engage and inspire volunteers.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• Ability to work collaboratively within a team and independently when required.

Desirable

• Some experience working in the voluntary or charity sector.
• Familiarity with volunteer management platforms or digital tools for volunteer programme coordination.
• Experience supporting events or training for volunteers.

Main benefits, Terms & Conditions

Annual Leave: 22 days pro rata (plus public holidays). Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.

Hybrid working pattern with 3 days working from home (pro rata). Flexible hours with core hours of 10am - 4pm.

Training: We have a budget each year for employees training and development plans.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.

Our Grants and Trusts Manager is responsible for managing and developing ReachOut’s income from Trusts and other Grant-making bodies. Working closely with the partnerships team and the Head of Programmes & Impact they will make evidence-informed decisions and collaborate across the organisation to meet our strategic aims. This role is currently reporting to the CEO for an interim period, but longterm will report to the Head of Marketing and Partnerships.

2025 is an exciting time to join ReachOut as we launch our new organisational strategy. You’ll be joining a friendly and supportive team, helping us make a real difference to the lives and futures of young people across London and Manchester. 

The Operations team is on a mission to make Parkinson’s UK fit for the future, and that starts with us; we need to ensure we’re set up for success, with an efficient structure that is focussed on high performance and delivery. 

About the role

You’ll be responsible for developing and implementing a comprehensive change management strategy, engaging stakeholders at all levels, and driving the successful transition to new processes, and ways of working to achieve enhanced performance and sustainability.

For this role, we are looking for candidates who can start within one to four weeks following the interview. 

What you’ll do:

• Develop and deliver a clear strategy based on the vision of the CFOO, that documents the need for change and details the future look of the directorate. Outline this in a detailed rationale document with the vision, including timelines, resources needed, and key milestones.
• Support the CFOO to develop function strategies for each of the operations functions and an accompanying transformation plan. Oversee the implementation of these change programmes, handing over to BAU leads by the end of the contact. There will be a particular focus on supporting establishing a Programme Management Office.
• Lead the development of an effective communication engagement plan covering all people and teams affected by the change, both directly and indirectly, and gather involvement from senior management and other affected parties
• Co-lead on developing a positive and dynamic culture during and post implementation of the transformation to ensure the success and support the building of new ways of working. 

What you’ll bring:

• Significant experience in delivering  organisational transformation programmes, and demonstrable experience of developing and writing change and transformation programme proposals that suit varying audiences
• Ability to present and disseminate messages to a wide ranging audience, with the experience of generating engagement  during a transformation programme and experience of navigating the people aspects 
• Willingness and ability to challenge senior leaders as a critical friend, to accelerate progress and transformative change. 
• Experience of modern, efficient, internal governance frameworks, ideally in a charity context. 
• Direct experience of setting up a Programme Management Office or similar function is desirable

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home three days a week. You’ll be required to cover your own travel expenses to the office.

Interviews for this role will be held on 22 January 2025. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

If you are an experienced finance manager looking to utilise your experience in the charity sector, this could be the role for you!

Canine Partners' mission is to transform the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.

To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a talented Finance Manager to join our dedicated Finance team.

This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.

What you will do:

Working alongside the Director of Finance and Resources you will ensure the charity's finances are utilised in line with our mission. Leading an established and dedicated team of two, you will oversee all the financial activities, reporting and analysis, whilst improving and maintaining tight financial controls. Undertaking a number of routine tasks, you will also manage monthly management accounts, journals, and year-end accounts.

It is an exciting time to join us, as the charity marks its 35th anniversary this year and we will be doing a lot to celebrate! We have recently launched our 5-year plan, which has been shaped in a large part by the finances and financial modelling; this work will continue to become more detailed and accurate as we move through the 5-year plan, which you will play a key part in supporting using honed modelling, projecting and problem-solving skills.

What we are looking for:

• Qualified accountant (CIPFA/CIMA/FCA/ACA/ACCA) with relevant senior financial experience.
• Strong ICT skills including database (Office 365, MS Excel in particular).
• Broad experience of budget management and strategic planning (ideally in charitable settings but not essential).
• Flexibility, adaptability and ability to use initiative.
• Strong organisation skills and ability to manage deadlines.
• Proven experience of working within a financial environment and use of sophisticated digital accounting software.
• Effective written and oral communication skills.

It may be advantageous, though not essential, to have experience working in a related field or knowledge of the Charities Statement of Recommended Practice (SORP).

Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

What can offer you:

• 33 days annual leave (inclusive of bank holidays)
• Salary exchange pension scheme (matched up to 5%)
• Charity (occupational) sick pay
• Life assurance
• Wellbeing portal
• Employee assistance programme
• Free on-site parking (visiting and site-based staff)
• Dog friendly offices
• Flexible working hours
• Claimable business/travel expenses

This role can be delivered remotely from home. We will provide a laptop, additional screen, and mobile phone for use in the role.

If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Closing date: 05 February 2025
First interviews will take place online (via MS teams): Date to be confirmed.
Second interviews will take place at our National Training Centre in Osgathorpe, Leicestershire: Date to be confirmed.

Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive a high volume of applications.

We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.

You may have experience of the following: Charity Finance Lead, Finance and Operations Manager, Financial Controller, Head of Charity Finance, Finance and Resources Manager, Senior Finance Officer, Accounting and Finance Manager, Finance and Compliance Manager, Finance Team Leader, Strategic Finance Manager, etc.

REF-218 932

People and Operations Co-Ordinator

Full Time 35 hours per week | Permanent | Hybrid | Closing Date 19th January 2025

Starting Salary: £28,632 per annum

Job Reference: POC01 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent People and Operations Co-Ordinator to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic newly created role working with a small team for a forward-thinking and ambitious charity.  The role of the People and Operations Co-Ordinator will be to provide timely, effective and professional HR and operations support to the organisation, supporting organisational development and compliance, working with the Head of People and Operations to deliver culture-change and ensuring that CILIP is an outstanding, positive and supportive employer. 

Reporting to the Head of People and Operations, the ideal candidate will have experience in delivering HR administrative tasks and supporting the smooth running of an organisation.  The main responsibilities of the role include:

• Provide timely and effective support on HR-related queries, including leave, pay, benefits, and employment conditions, while assisting the Head of People and Operations with employee relations cases and ensuring accurate recording of staff absences.
• Coordinate the HR management information system, support line managers with the recruitment processes in line with EDI guidelines, oversee onboarding and offboarding processes, and maintain accurate documentation.
• Coordinate employee training, manage learning and development requests, oversee the annual appraisal process, and organise employee engagement activities and events.
• Provide detailed monthly HR reports with data analysis, and make recommendations to support EDI ambitions.
• Support the Operations Team with administrative tasks, assist with operational projects, and provide cross-functional support to various teams within the CILIP as needed.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and use their transferable skills to succeed in this role.

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 27 days' annual leave plus public holidays (increasing after 3 years’ service)
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme through Vivup
• Perkbox employee discounts and wellbeing hub
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)
• Annual flu vaccination voucher
• Contribution to eye tests and glasses for DSE use

About the role

We are looking for an Engagement Manager to join our team while our Director of Development is on maternity leave. The person will be responsible for project managing the work of the engagement team, delivering key engagement priorities, and overseeing fundraising events/campaigns and communications.

Location: We operate a hybrid working policy and require a minimum of one day per week in our London office. 
Salary: £35,202 
Contract:   Until 28th February 2026 
Reporting to: Chief Executive
Start date: As soon as possible
Team: The role will deliver a number of engagement projects and provide day to day oversight of the work of the Engagement Team (Communications Officer and Fundraising and Events Coordinator). Line management of this team will be delivered by the CEO.  

Closing date:19th January 2025

Job description

Engagement

1.Oversee our engagement with Chambers

• Manage and administer The Chambers Pro Bono Framework
  • Recruiting chambers for 2025
  • Ensuring regular communication and responding to queries
  • Producing bespoke reports for each set of chambers
  • Manage and administer the Pro Bono Champions scheme
• Ensuring regular communication
• Keeping our records up to date and accurate
• Recruiting new Pro Bono Champions

2.Oversee our engagement with barristers

• Manage and administer the Bar’s involvement in the Pro Bono Recognition List of England and Wales
• Sign up, welcome and support our panel of volunteer barristers including mentors and reviewers

3.Support the Director of Casework and regional caseworkers with engagement

Communication

1.Project manage the work of the Engagement Team

• Ensuring the business plan and engagement strategy is delivered
• Advising and supporting our Communications Officer with key stakeholders and the press, ensuring accuracy and timeliness.
• Advising and supporting the Fundraising and Events Officer
  • Ensuring events are delivered to an excellent standard and on budget. Of key importance are the annual Bar Pro Bono Awards.
  • Overseeing fundraising events/campaigns to ensure targets are met.
  • Overseeing the work of the part time administrator, to increase the Bar's engagement

2.Lead on our engagement with Pro Bono Week in November 2025

3.Overall coordination of our stakeholders’ communications calendar.

Other

1. This role requires the post holder to take full responsibility for organising their own work and handle administrative duties, ensuring smooth and efficient operations without reliance on administrative support. 

2. Undertake any other responsibilities as reasonably requested by the Chief Executive and the Director of Casework/Chief Operating Officer.

3. You may be required to work outside of your usual working hours from time to time to support the work of Advocate.

Person Specification

Essential

1.Experience of line managing staff

2.Experience of directing multiple projects, meeting deadlines and managing competing priorities

3.Experience of creating a wide range of communications for key stakeholders

4.Experience of managing social media or marketing campaigns

5.A highly organised, and thorough approach to work with meticulous attention to detail 

6.Experience of building and maintaining relationships with stakeholders at all levels

7.Experience in using Advanced Microsoft Office packages, particularly Excel, Word, Salesforce and SharePoint

Desirable

1.A good working knowledge of the Bar of England & Wales

2.Experience of line managing multiple staff members

3.Experience of working on fundraising projects and events

Other

1.Proactive, positive approach to developing the work of Advocate and a passion for access to justice

2.Commitment to promoting equality, diversity and inclusion.

3.Flexibility and willingness to learn new skills

This role profile is not exclusive or exhaustive. It is intended as an outline indication of the areas of responsibility and may be amended in light of the changing needs of the organisation.

Advocate is an equal opportunities employer.

We are seeking a talented Director of Programme Delivery and Operations, fully committed to our widening participation cause, to join the Senior Leadership Team in a pivotal role for a growing and ambitious charity. 

You will have responsibility for ensuring we are providing high quality programme delivery to young people across our centre network, that are centres are functioning effectively, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The Director of Programme Delivery and Operations is a Senior Leadership Team position within the charity and reports into the Chief Operating Officer. The role is responsible for oversight of all centre programme delivery and performance across our network of 44 local learning centres (and growing).

Contract
This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted  proportionally for part-time candidates.

Start date
May 2025 (or as otherwise agreed)

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member)
with 1 day working from home. 

Location
The role would be based at one of IntoUniversity centres in Birmingham, Bristol, Coventry, Leeds, Liverpool, London, Manchester or Nottingham, with regular travel across the network and to our Head Office in London.

Salary
£60,000. 
Plus additional London contribution of £2,600 for London-based candidates.Pro rata for part-time candidate. 

Annual leave
33 days (inc bank & public holidays)
+ 3 closure days (two in December and one in July)
+ additional length of service entitlement
(one day per year of service, up to 5 days)
 

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm 
• Employee Assistance Programme including access to medical and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 20th January 2025. 

Interview Day (in-person) - Wednesday 29th January 2025. Please ensure that you are available on this date.

We're looking for an experienced, dedicated and resilient Cluster Manager to join our Complex Learning Disabilities Services in Hertfordshire.

£46,350.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Cluster Manager will be responsible for the operations of a small group of specialist services, which support customers who are leaving restrictive environments to live in their own homes. The role will provide line management for Deputy Managers and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

The role will also require the individual to embed a Positive Behavioural Approach through coaching and leadership. Co-production and a person-centred approach are essential to this role.

For a full job description, please visit our website jobs.lookahead.org.uk and search REQ005983

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

About you:

Proven experience of managing more than one service across a geographical area.
The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
Previous experience of working with management contracts and agreements
Previous experience of delivering regulatory compliance
Excellent prioritisation and organisational skills
Experience of conducting investigations for serious incidents
Ability to coach and develop staff
Excellent relationship building skills at all levels
Experience of successfully developing teams across a wide geographical spread
High levels of written and verbal communication
Flexibility to move within any of our specialisms
Ability to turn organisational vision into reality for front line employees
Resilience and able to manage self and effective delivery
Ability to cope with change in a fast paced and challenging environment

What you'll bring:

Have operational management experience in social care.
Have supported people who require bespoke, specialist support.
Hold a relevant RMA/NVQ Level 4 or other business/management qualification.
Have relevant professional memberships and/or specialist qualifications. (Internal applicants not holding these qualifications will not be automatically disqualified but, dependent on assessment of performance in current role, potential, skills, knowledge, abilities & general competence, may be required to undertake to study for them

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Position: Retail Manager
Salary and Hours: £21,803.60 per annum + London Allowance if applicable, 35 Hours per week
Contract: Permanent, Full time
Based: Edmonton, Marie Curie Shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested.
Interview process: If your application is deemed successful, you will be invited into the store for an interview.
Marie Curie is one of the UK's most loved charities and the leader in end-of-life care and support. We're fighting for a better end of life for all because we believe that every day of your life matters - from the first to the last. You may have seen our recent TV advert here.
Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.
No week is the same and you'll have bags of variety in your role.
Marie Curie Benefits Package:
- Season ticket loan -for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance: - England & Wales = 25 days plus 8 public holidays (pro rata)

- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS
What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day.
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop.
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.
You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives
Click here to view full job description.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
For more information or an informal chat please contact Nicola Hyder by email at [email protected]
Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role will be subject to receiving a satisfactory disclosure check.
We reserve the right to close this vacancy early. Agencies need not apply.

Would you like to join a small but mighty charity, working as part of an inspirational team delivering real change for women and girls? Are you highly organised, and looking for a new challenge? If so, we are looking for a brilliant Data and Operations Officer who can support us to deliver our ambitious 3-year Strategy.

About the role

• You will provide a mix of data control and broader operational tasks, supporting the Senior Operations Manager in their day-to-day operational management of the Charity, enhancing the charity’s ability to grow and adapt.
• You will supports ongoing GDPR compliance and data security by maintaining and updating data policies, participating in reviews, supporting teams, and assisting with the effective management of data subject access requests and data breaches.
• You will provide administrative support to the training team, using Salesforce to follow up and report on enquiries.
• You will assist with the documentation and tracking of partnership agreements and deliverables, and onboarding requirements of clients and funders.
• You will provide ad hoc support to the wider team with administrative tasks to ensure smooth operational delivery

About you

• You will have proven experience in a busy operations support role; excellent organisational and time management skills, with attention to detail and the capacity to manage multiple priorities effectively and meet deadlines.
• You will have experience with data protection and privacy requirements, including implementing GDPR-compliant processes, managing sensitive data securely, and providing practical guidance and training to others. 
• You will have experience of using Salesforce or another similar CRM to manage and report on data.
• You will have exceptional written and verbal communication abilities, including the ability to present data insights visually and clearly.
• You will have experience in supporting operational processes, such as managing expenses, coordinating logistics, and contributing to process improvements.

About SEA

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free from abuse and exploitation. Economic abuse is a form of coercive and controlling behaviour. 4.1 million UK women experienced economic abuse from a current or former partner in the last year. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

What we offer

• 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays
• Flexible working
• Working from home
• 3% Employer Pension Contribution
• Reflective practice and Employee Assistance Programme
• Enhanced sick pay, family leave and carer’s leave
• The chance to be part of our highly professional, supportive team

To apply

If you are passionate about making a difference and think you have the right skills and enthusiasm for the job, please apply via our website. Interviews will be held online week commencing Monday 27th January 2024. 

Surviving Economic Abuse is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from black and minoritised women and disabled applicants who are under represented at SEA.