Operation Manager Jobs in Greater London

 Administrator (General & Clinical)

Salary: £25,000 p.a.

 Type: Full-time, Permanent

 Location: Remote (with occasional in-person meetings in London; transitioning to hybrid working within 18 months).

 Hours: 35 hours per week

Are you ready to make a real difference in the world of mental health? Do you thrive in a role where every detail matters and your work directly impacts the lives of others? If so, we’d love to hear from you!

About Us

At Help Counselling, we’ve been empowering individuals and communities for over 60 years. As a mental health charity, we provide training placements for aspiring counsellors and psychotherapists, enabling them to gain the experience they need to qualify and register with professional bodies like BACP and UKCP.

Our unique volunteer model allows us to offer low-cost, long-term therapy, making mental health support accessible to those who need it most.

Join us in our mission to meet the growing demand for mental health services with compassion, consistency, and care.

The Role

We’re looking for a passionate and organised Administrator (General & Clinical) to be the backbone of our operations. In this role, you’ll support our clients, trainee counsellors, and clinical team, ensuring that everything runs smoothly behind the scenes.

With 250–300 clients per month, a team of 90 counsellors, and a clinical network of 20 professionals, your work will have a meaningful impact on hundreds of lives.

What You’ll Do

· Be the first point of contact for clients, counsellors, and assessors via email and phone.

· Manage onboarding processes for trainee counsellors and process client referrals.

· Handle client allocation and reallocation with care and efficiency.

· Maintain and update records across systems like Medesk and SharePoint.

· Support reporting by updating weekly dashboard documentation.

· Research and share updates for the Online Counsellor Hub.

· Stay informed about and follow organisational policies and protocols.

This is a dynamic role that will evolve as you grow with us.

Person Specification - What We’re Looking For

We’re looking for someone who is as passionate about mental health as we are.

Education and Experience

· A degree or equivalent experience in a similar role.

· GCSEs in English and Maths (Grades 6–9 or equivalent) and two post-16 qualifications.

Skills and Qualities

· Proactive, self-motivated, and highly organised.

· Excellent attention to detail and problem-solving skills.

· A strong communicator with a proven track record in customer service.

· Tech-savvy and quick to learn new systems (experience with Microsoft Office Suite is a must).

· A team player who can also work independently.

· Compassionate and empathetic, with a genuine interest in mental health.

Why Join Us?

· Be part of a meaningful mission: Your work will directly impact the lives of people seeking mental health support.

· Grow with us: As we expand, your role will grow, giving you opportunities to develop professionally.

· Hybrid flexibility: Work remotely now, with plans to transition to a hybrid model that keeps you connected to a vibrant London community.

· Supportive culture: Join a team of dedicated professionals passionate about making a difference.

Don’t wait—apply today and take the first step towards a career where you can truly make an impact!

Marketing and Communications Assistant
One Year fixed term contract

Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause.

We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation.

We are excited to be recruiting a Marketing and Communications Assistant role, with hybrid working arrangements possible.  This key position will be within our Marketing Team.

Marketing and Communications Assistant

Are you ready to roll up your sleeves, dive in, and become the organisational lynchpin of our team? With an exciting future ahead, we are seeking a proactive and super-organised Marketing and Communications Assistant to join our dynamic, fast-paced team.

This is a junior role, but it’s not just about ticking boxes — it’s about making an impact. You’ll support a busy, collaborative team, learning and contributing across the full spectrum of marketing and communications. We’re looking for someone with a can-do approach who thrives on getting stuck into whatever needs doing and takes pride in being the glue that holds everything together.

This role offers a fantastic opportunity to gain hands-on experience while supporting impactful behaviour change campaigns and communications that align with our mission. From providing administrative support to contributing creatively, you’ll play a crucial role in helping our team achieve its goals.

Responsibilities include:

Administrative Support:

·Assist with financial reporting, budgeting, and invoicing.

·Provide general administrative support to ensure smooth day-to-day operations.

Marketing and Communications:

·Collaborate on the development of campaigns, ensuring timely delivery of content.

·Support internal and external communications.

·Contribute to creative projects, including design and scheduling tasks.

What we are looking for:

·You’re not afraid to get your hands dirty and do what’s necessary to get the job done.

·You have excellent organisational and time management skills and thrive in a fast-moving environment.

·You’re a strong communicator who works well collaboratively.

·Proficiency in Microsoft Office (Teams, Word, Excel) is second nature to you.

·You’re eager to learn, grow, and take on new challenges with a proactive, can-do attitude.

Desirable Skills:

·Experience with multi-channel marketing campaigns.

·Experience of Monday or similar tool

·Knowledge of analytics, marketing tools, or content creation platforms.

·Familiarity with design tools like Canva or InDesign.

Why Join Us?
This is more than just a junior role — it’s an opportunity to learn skills across the full breadth of marketing and communications while making a real impact. You’ll support creative development, media campaigns, and internal communications, gaining invaluable experience in a collaborative and supportive environment.

If you’re ready to be at the heart of the action, support exciting projects, and grow alongside a dynamic team, we want to hear from you!

To apply

You should submit an up-to-date CV and a brief covering letter that outlines how you meet the requirements for this role and what you would bring to Drinkaware.

FINAL CLOSING DATE: 9am Wednesday 22 January

First interviews: w/c 27 January

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.

The Fundraising and Events Officer at Kids Operating Room (KidsOR) will play a pivotal role in supporting the organisation’s mission to provide safe surgery for children by managing the stewardship of mid-level donors, coordinating all administrative aspects of the Fundraising team, supporting the three Heads of Fundraising, managing fundraising events, overseeing fundraising pages, handling Raisers Edge database management, and ensuring appropriate donor recognition and thanking processes are in place.

Working across all income streams - Corporate, Trusts & Foundations, Philanthropy, Institutions, and Community fundraising - this role is key to fostering strong relationships with supporters and enhancing the impact of KidsOR’ s development initiatives.

This position will also involve collaboration with multiple internal stakeholders within the organisation to align efforts and maximise fundraising impact, and offers a great opportunity for someone interested in gaining a broad experience across fundraising income streams.

To support the Programme Finance Manager in running efficient and effective programme financial accounting, programme financial management and programme financial reporting processes in relation to AKF (UK)’s programmes and grants. To provide support to the full life cycle of grants: from donor concept notes/proposals to final reports. To maintain a close working relationship with AKF (UK) finance and programme teams and relevant staff from across the Aga Khan Development Network (AKDN) agencies and external donors as required.

Programme financial planning, management and reporting

In close consultation with the programmes/partnerships team:

• Support the design and implementation of effective quality controls to ensure compliance with donor requirements and to maintain appropriate donor stewardship, including through manuals, checklists, templates, and other tools

• Monitor spending and activity implementation and ensure regular scheduling of grants management meetings, alerting the Programme Finance Manager and Programmes/Partnerships team about significant under or overspend on a timely basis

• Maintain internal tools that track active grants, cost recoveries and cash balances and ensure they are kept up-to-date

• Maintain internal tools tracking pipeline and secured funding (Awards Information Management System -AIMS) and ensure they are kept up-to-date

• Prepare financial information for internal reporting purposes, including (but not limited to) the quarterly CEO report, monthly dashboard and quarterly cash balances (co-finance) report.

Grants management and compliance

• Maintain the grants management tracker so that grants are properly recorded and monitored, ensuring that input from the Programmes/Partnerships team and the Programme Finance Manager are incorporated on a timely basis

• Undertake administrative tasks related to grants, including setting up of grant codes (pipeline and secured), collecting and forwarding information to different units and executing follow up tasks as required

• Review budgets for concepts/proposals, ensuring the inclusion of AKF(UK) costs, make recommendations for improvements and liaise with the programme/partnerships team and field units to ensure these are complete, accurate, consistent with the narrative, compliant with donor requirements, and correctly formatted for presentation to donors

• Support the preparation, review and submission process for donor financial (and narrative as relevant, e.g. ECHO) reports to ensure compliance with donor requirements; ensure reports are produced on time to a high standard and are consistent with the narrative

• Ensure timely submission of cash requests as required by donor contracts and internal sub-grant agreements 

• Prepare donor and internal sub-grant agreements with AKDN agencies, field units, and implementing partners, including (but not limited to) those with co-financing

• Ensure that donor and AKDN rules are being adhered to regarding procurement, accounting, project expenditure, and implementation of activities through regular reporting, engagement with the field, and remote spot checks

• Carry out monitoring visits and audits on specific projects as necessary

• Assist in the preparation, support, and follow up of internal or external grant audits and expenditure verifications of AKDN field units, including direct liaison with auditors as required, and ensure that management (programmes and finance) is apprised, including through maintaining and updating the audit and disallowance summary

• Develop and deliver relevant training and reference material on grants management, including procurement, donor regulations, IATI, finance and reporting for Programme, Finance, and other field-based staff; act as a resource for agencies/field units on donor regulations and compliance

• Ensure all AKF (UK) direct grants are reflected on the IATI system, and update the required information on a quarterly basis

Audit, internal controls and risk

• Contribute on programme finance to all audits and statutory compliance in line with UK and AKF/AKDN regulations and compliance requirements

• In collaboration with field units, prepare due diligence assessments for potential new partners or donors and ensure these are refreshed periodically

• Troubleshoot financial, donor compliance and procurement-related queries identified through monitoring grants or as raised by management or field units

Carry out any other duties as assigned by the Programme Finance Manager or the Head of Finance and Operations.

The role will involve travel to countries in which we operate grants. Normally this could be 2 – 3 trips per year.

Qualifications

• CCAB qualified accountant (desirable).

Experience

• 3 years relevant experience in financial accounting and financial reporting

• Experience of designing and managing effective administrative systems and procedures

• Experience of budgeting, forecasting and cash-flow management

• Experience working in international organisations or donor agencies including field-level implementation highly desirable

• Experience working with EC, ECHO, DFID or equivalent and familiarity with the various compliance rules and regulations highly desirable

Skills

• Good interpersonal, customer care and liaison skills with a wide range of stakeholders

• First rate oral and written communication skills

• Ability to work under pressure and to manage competing priorities and deliver to tight deadlines

• Ability to problem solve, working with both internal and external stakeholders to deliver results

• Ability to work in a multi-institution network within a multi-cultural environment

• Fluent in oral and written English

• Proficient in all Microsoft Office applications, especially Excel

• Excellent numeracy, financial analysis, and financial presentation skills

• Ability to synthesise complex operational and financial details for reporting and presentation

Knowledge

• Broad understanding and experience of development issues and organisations

• Understanding of and appreciation for ADKN’s goals, values and ethics

• Knowledge of charity accounting 

Application Details:

• Must have right to work in the UK

• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

About the job

Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.

For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.

Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Nairobi, Kiev and Bangkok. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

General Function:

The Business Officer will work for the Europe & Eurasia Programme Management Unit (PMU) and will provide the highest standards of financial and administrative support to European funded Internews EE Programmes. We are looking for a responsible and professional individual to perform a variety of financial and administrative tasks. Duties of the Business Officer will include the financial administration of current projects, oversight of project budgets and partner spending, facilitation of payment requests, budgetary projections and other financial and administrative duties that may be required during this period.

The Business Officer will work closely with the Senior Programme Officer, the Senior Business Associate and the Programme Finance Business Partner to provide timely and quality support to programmes as required.

Key Responsibilities:

Financial administration of Internews’s projects:

• Review project expenditure and ensure accuracy of coding.
• Manage cash-flow to ensure the availability of project funds at Internews’ offices.
• Work with Programme Finance Business Partners (PFBPs) to prepare financial reports for donors, prepare notes for financial reports, and ensure that costs are reported in compliance with donor requirements.
• Monitor co-financing plans.
• Advise project teams on the correct application of HQ policies and processes, including on procurement, travel, etc.

Budget oversight:

• Review budget-versus-actuals and facilitate forecasting in line with project activities.
• Support partners with budget planning.
• Align internal templates to donor formats for effective monitoring and reporting.
• Sub-grants oversight and keeping SGA (Sub-Grant Agreements) tracker:
• Support Internews’ partners to prepare budgets under sub-grant agreements.
• Review financial reports from partners when required and coordinate corrections as required.

Payments and administration:

• Coordinate payment requests to London, including reviews, confirmations, and follow-ups.
• Monitor donor income and prepare requests for disbursements to donors.
• Review and verify suppliers’ invoices to London HQ and Internews’ accounting department in California.
• Support Accounting field teams in terms of induction and refreshment training regarding Internews and donors’ procedures and policies.
• Budget development: work closely with Senior Programme Officer, Senior Business Associate and country offices to develop budgets for new proposals. Coordinate on the development of co-financing approaches and plans for opportunities with the European Commission and other European donors.
• Help set up business processes for new projects, including the preparation of requests for Personal Service Contracts.
• Support the process of staff contracting for projects.
• Help project teams with staff charges to relevant projects.
• Other tasks: participate in project audits carried out at the HQ as required by the London finance controls team.
• Other financial and administrative tasks may be assigned as required.

Requirements:

• Relevant degree (preferable) in Accounting, Business Administration or Financial management.
• Qualification in Accounting (Knowledge of ERP (Agresso) will be a plus)
• At least three years of experience working in a similar capacity.
• Experience with European funders (European Commission, SIDA, FCDO, GIZ etc.)
• Proficiency in MS Office. Advanced proficiency in MS Excel.
• Fluency in English and Russian (both written and spoken).
• Creative and a good team player.
• Excellent multitasking skills.
• Good prioritization skills and the ability to solve immediate problems.

Vacancy Timeframe:

Deadline for Applications: 22 January 2025

Hiring Process:

Candidates should submit a cover letter and resume through the Taleo application portal. The Cover Letter should be no longer than one page and explain why you'd be a great fit for this position and what drew you to it. The resume should be no longer than two pages. Candidates with the strongest cover letter and resume will advance to the test and interview process.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities.

and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be in the United Kingdom therefore a successful applicant must be able to demonstrate their right to work in the UK.

About the job

In this temporary position, the Program Officer will fill a unique, multi-faceted role that offers the opportunity to leverage their program management experience to help lead a complex global coalition at the intersection of human rights and technology. This is a temporary position, maternity leave cover, with an expected end date of April 15, 2026. This position will support a global Internet freedom initiative that will support local civil society, independent media, and human rights defenders to better prevent and respond to digital repression in their own contexts, particularly in repressive contexts. The activity focuses on building long-term, local resilience among civil society through a networked approach involving global, regional, and local actors. The activity provides technical assistance on digital security, digital governance advocacy and engagement, censorship circumvention, and holistic legal, psychosocial, and physical security support.

Under the guidance of the Deputy Chief of Party and in coordination with the larger project team (including the Advisors and Chief of Party), the Program Officer will oversee the implementation of activities, ensuring strong coordination with other project objectives, and compliance with USAID and Internews policies. The Program Officer will work closely with project partners, support internal coordination efforts, and be responsible for effectively sharing the impact and successes of the program. Further, the Program Officer will support, when needed, the business development, start up and oversight of related Associate Awards and Buy-Ins.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with other duties upon request:

Program/Project Management:

• Provide project management and program implementation oversight, strategic planning, analysis, personnel, grants, procurement and finance tasks as needed.
• Serve as primary point of contact for regional and local partners
• Assist in the development of team systems, norms and practices.
• Supervise at least one (1) full-time staff, including assigning work, approving timesheets and managing their workload (as needed).
• Cultivate and strengthen relationships with international, regional and local partner organizations and ensure that implementation is responsive to the needs of partners and beneficiaries.
• Support the MEL Specialist and the MEL Partner in developing and implementing strong MEL frameworks and activities, ensuring that all project partners understand MEL requirements.
• Support the development of Associate Award and Buy-In proposals, project start-up and ongoing coordination; ensuring (when needed) that project staff are onboarded, existing processes and approaches are shared, and regular communication occurs across all relevant teams.

Administration & Finance:

• Manage the implementation, communication and programmatic oversight of all subgrants (PASS and HQ managed) issued under Civic DEFENDERS. This includes reviewing the prospective grantee applications, program and design, budget negotiations, payments and partner reporting.
• Ensure all funder approval request packages are complete and ready to be sent by the COP/DCOP.
• Oversee all administrative aspects of the Civic DEFENDERS digital governance activities, in coordination with the COP, DCOP and Business Management team.
• In coordination with the Business Management team, ensure program implementation complies with funder requirements and Internews’ policies and procedures.
• Oversee the implementation of personal service contracts, outside service contracts and simple service contracts.
• Support COP, DCOP and Advisors in ensuring that timelines are met, deliverables and approvals tracked.
• Support hiring efforts for project staff and consultants, including ensuring effective onboarding.

Writing & Research:

• Support the writing and compiling of program reporting, including quarterly reports and annual workplans, ensuring the final product sent for DCOP/COP review is complete and timely.
• Review and respond to work products from partners, as needed.
• Support internal and external communications, including website, 2-pagers, summaries, etc.
• Represent team and Internews at events, as needed.
• In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of belonging.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• University degree in relevant fields of study OR equivalent lived/professional experience.
• Minimum five years’ relevant prior work experience in Democracy, Human Rights and Governance programming, with a preference for previous experience in digital rights, governance or Internet freedom
• Up to five years’ experience in the thematic area.
• Strong writing skills and proven text-editing proficiency.
• Strong analytical skills; ability to define, communicate, and resolve complex problems. Strong interpersonal skills: diplomacy, tact, and the ability to negotiate.
• Strong time management and organizational skills; ability to effectively manage a dynamic workload and shifting priorities.
• Experience with project management, partnership management, and working with at-risk and marginalized populations.
• Advanced computer skills, including familiarity with Microsoft Office and Airtable (or similar project management software).
• Strong English language proficiency.
• Flexibility to work outside traditional office hours as required.

Preferred

• Note: Candidates who do not have these preferred qualifications, but are interested and willing to learn, are encouraged to apply.
• Previous experience implementing US Government (USG) funded programs, or other similar programs; USAID experience particularly preferred.
• Proficiency in languages others than English, such as Spanish, Portuguese, French, Russian, or Arabic.
• Experience using secure channels for communication.
• Knowledge of Internet freedom, including current debates, relevant actors and global trends.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include normal color perception and close vision for use of computer terminal and reading printed and electronic materials. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to the risk of radiation from regular exposure to computer VDTs.

Expected office hours are generally Monday through Friday from 8:30 am to 5:00 pm.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

* The annual salary range for this position is £34,200 - £42,700. Please note that this salary range applies to UK-based candidates only. Learn more about UK benefits on our Benefits page. For candidates based in the US, the engagement mechanism, benefits eligibility, and salary structure that apply will be based on multiple factors and will be reviewed during the hiring process.

Are you interested in the opportunity to build engaging corporate partnerships, as part of a highly motivated and successful team?  

An opportunity has become available for someone with experience of providing excellent account management to contribute to London’s Air Ambulance Charity’s life-saving work. This new role comes on the back of our successful £15 million Up Against Time Appeal, and our growing portfolio of partnerships that we are looking to strengthen.  

The experienced post-holder will manage their own portfolio, providing dedicated stewardship, excellent relationship management, and high-quality planning, to deliver engaging and impactful partnerships.  You will work collaboratively, and have excellent verbal and written communication skills to engage and motivate partners.  

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies.

About Us

“IPSO protects the public interest by promoting high quality journalism and defends the public when editorial standards fall short.”

Charlotte Dewar, IPSO Chief Executive

IPSO – the Independent Press Standards Organisation – is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture.

We are recruiting a Complaints Officer to join our committed, friendly, and dynamic Complaints team.

Reporting to the Heads of Complaints and working closely with the Systems department, the purpose of the Complaints Officer position is to handle complaints made to IPSO in a personal, authoritative and efficient manner and to assist in the operation of IPSO’s pre-publication and privacy notice services.

About the role

This is a role for someone who is articulate and efficient, with excellent communication and analytical skills, and an interest in news and how it is regulated.

IPSO has a strong commitment to staff development, and the role benefits from a well-structured and stimulating programme of progression. Starting with drafting responses to complainants whose complaints are not being taken forward, the successful candidate will progress to investigating complaints, drafting rulings for external publication, and mediating between complainants and publications.

You will also be trained to staff, on a rota basis, IPSO’s pre-publication and privacy notice services, which provide 24-hour confidential advice to editors and journalists on matters relating to the Editors’ Code and protect members of the public and public figures from potential intrusion and unwanted press attention.

The key role responsibilities include:

· Reviewing and investigating complaints to IPSO to determine whether they fall within its remit and raise a potential breach of the Editors’ Code of Practice;

· Drafting recommendations for the consideration of the Complaints Committee;

· Providing efficient, compassionate and effective pre-publication and privacy notice services.

Please see attached the full job description.

Skills and experience

Efficient, effective and empathetic, the right candidate will have a strong analytical ability that they can convey both verbally and in writing. You will have excellent writing skills, and experience of drafting important documents to a high level. You will also have experience of dealing sensitively and professionally with people from a range of backgrounds. Complaints Officers are trusted with a high level of autonomy in their work – so demonstrable time management and organisational skills are required.

A personal interest in current affairs and the news industry is a must, but there is no need for a degree or qualification in this area.

What we can offer you

This role is highly engaging and interesting – with no two days being the same. It offers great development opportunities, alongside the opportunity to raise press standards by dealing with complaints made against a variety of newspapers and magazines.

There is a competitive starting salary of £40k, plus another £2k after 24 months of service. You’ll also receive an additional £1,075 on-call allowance after the relevant training has taken place, 25 days of paid annual leave, and excellent additional benefits including season ticket loan, cycle to work scheme, private GP service, and (once probation is completed) free fitness membership.

The role is full-time, and IPSO offers hybrid working to all staff. All staff work two core days (Tuesdays and Wednesdays) in our Central London office. New staff may be asked to come in for more days while they familiarise themselves with the organisation.

At IPSO, we want to create a culture which recognises, values, and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression.

We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio-economic background.

IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged. Please see attached the full job description below

As the Executive Director of Osmani Trust, you will lead our organisation in supporting young people and the community to do extraordinary things. Your responsibilities will include:

Strategic leadership

• Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes. 
• Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability. 
• Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees. 

Governance and organisational management

• Working closely with trustees to direct and deliver Osmani Trust’s objectives according to the charity's strategy. 
• Leading and supporting the OT team to fulfil objectives, emphasising service user needs, monitoring outcomes, and integrating learning into operations. 
• Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting. 

Financial management and human resources

• Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget. 
• Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards. 
• Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity. 

Fundraising

• Developing and executing OT’s fundraising strategy, exploring new avenues to diversify funding sources. 
• Collaborating with OT’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting. 
• Focus on growing unrestricted funds to reduce reliance on grants. 

Advocacy and influencing

• Cultivating strong relationships with stakeholders to amplify the impact of OT’s work. 
• Advocating for the needs of our service users to local authorities, GLA, Government, healthcare providers, and other relevant agencies. 
• Maintaining an effective advice and advocacy service, meeting quality standards and regulatory requirements. 

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. 

Our values

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence.  As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes.

We are looking for a Scheme Coordinator (6 months FTC) to deliver enhanced care needs for our older residents through the effective coordination of all resident support services and ensuring the smooth operation of their assigned housing scheme.

Working closely with residents, their families, care providers, and external agencies, the post holder creates a safe, supportive, and engaging living environment to enable the independence and wellbeing of our older residents.

Your accountabilities will include but not limited to:

· Resident support e,g,

o Residents needs assessment, viewings and tenancy sign up

o Assistance in claiming housing benefits, other welfare benefits, budgeting and debt management support services

· Scheme Operations e.g.

o Effective compliance in all matters of tenancy lettings and management

o Safety and security across assigned schemes

o Liaising with other departments and suppliers on building maintenance and safety, building and fire safety.

· Multi agency Care Coordination across external care providers

· Ensuring Safeguarding of residents and adherence to GHA policy and procedures

· Ensuring Health and Safety protocols to ensure the wellbeing and security of residents

· Social Engagement of residents through scheme based decisions that reflect resident involvement and resident voice

· Complaint Resolution

· Accurate documentation and ensuring compliance with data protection protocols

Please refer to the attached job description for more details.

Key Skills, Knowledge and Experience:

· Strong interpersonal and communication skills

· Empathy and compassion when working with older people and individuals with diverse care needs

· Excellent organization and time management skills

· Problem-solving skills and the ability to make sound decisions in complex situations.

· Proficiency in using computer applications, including Microsoft Office suite and relevant software

· Understanding of tenancy management in a similar setting

· Knowledge of health and social care services for older adults, including relevant legislation and regulatory requirements

· Understanding of safeguarding principles and the ability to promote a safe and respectful environment for residents

· Proven experience in coordinating and supporting older people's housing schemes or residential care settings, with an emphasis on enhanced support needs

If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.

Our benefits package includes:

· Annual Leave: starting at 28 days, plus Bank Holidays

· Subsidised Health and Wellbeing Membership 

· Simply Health – help towards the costs of dentist, optician, and private medical appointments. 

· Employee Assistance Programme – including free legal, financial and counselling advice

· Pension – up to 10% employer contribution

Please note only shortlisted candidates will be contacted.

CLOSING DATE:  Friday 24th January 2025

INTERVIEWS: TBC

Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community

Richmond Borough Mind | Journey Recovery Hub

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you!

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.
 

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

 •  Lead and coordinate the daily operations of two Crisis Café sites.

 •  Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.

 •  Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.

 •  Build strong partnerships with local services, promoting the Café and its impact.

 •  Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation, and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

 •  Proven ability to support individuals in crisis, helping them develop self-management strategies.

 •  Experience managing small teams and volunteers.

 •  Strong understanding of mental health services and the recovery approach.

 •  Excellent communication and administrative skills.

Desirable Skills:

 •  Mental Health First Aid or Suicide Prevention training.

 •  Knowledge of national suicide prevention strategies.

What We Offer

 •  A supportive and collaborative work environment.

 •  Opportunities for professional development, including training and supervision.

 •  The chance to make a tangible difference in the lives of individuals experiencing mental health crises.

Key Details

 •  Salary: £31,000 – £33,000 per annum (FTE, dependent on experience). Pro-rata £23,914.29 – £25,457.14 for 27 hours/week.

 •  Hours: 27 hours/week on a rolling 2-week rota. Shifts include evenings and weekends.

 •  Locations:

 •  32 Hampton Road, Twickenham, TW2 5QB

 •  Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB

 •  Contract: Permanent, subject to funding.

Apply Now

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!

We are actively interviewing for this role. 

Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.

Let’s build a stronger, healthier community together.

Location: Home based in the South West - Gloucestershire / Wiltshire / Dorset / Somerset / Cornwall / Devon / Bristol

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

Closing date: Midnight on 26 January 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 04 and 05 February 2025

As part of the selection process, you will be required to complete an IT assessment.

We are a Museum with ambition.  Our collection and our cause are based around clean water and the innovation and engineering involved in supplying it to everyone, equitably, across a growing city.  But this is a global story, not just a local one - water connects every single person in the world and the technology and energy needed to make it available is still a big challenge.  Our story has never been more relevant and so the impact our Museum can have is significant in the fight for our planet.Your financial skills are critical in this mission.  We can't deliver on these ambitions without strong management and understanding of our finances.  If you'd like to join a close-knit and fun team looking to make a difference, you'll need a finance related qualification and at least two years' experience working in the sector.  Key deliverables are the monthly and annual reconcillations and management accounts, monthly payroll for all staff and day to day accounting using Xero software.  Working with the Director we'll find new ways of working that meet our needs and grow the financial savvy of the organisation.  If this sounds like the challenge for you, we would really like to hear from you.

We are currently looking for a professionally qualified and experienced Head of Assets and Repairs.

Head of Assets & Repairs
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: C.£85,701
Contract: Permanent

Requirements

You will have a successful track record of working in property management with a housing provider, experience of procurement, contract management, budgets and staff, and project management skills. You will also have significant experience of delivering planned/cyclical maintenance services and major works programmes at a senior level. If you have commitment to residents being at the heart of service improvements and value for money and feel that you have the necessary skills, we would love to hear from you

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Deadline: 9:00am 23 January 2025
Interview: In person on 29 January 2025

Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.

Interested?

If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please.