Operation Jobs
User Voice exists to reduce reoffending and improve rehabilitation by working with those who are often not heard. One of the main ways that we do this is through our council model, which allows those currently in prison, or on licence, to have their say and contribute ideas and solutions to benefit everyone. We know that if people with convictions are motivated to give feedback on their experience of services, it fuels a culture of continuous improvement within the criminal justice system and gives people a sense of purpose.
The past year has been a period of change and reflection for User Voice. We have invested in our central operations and services, and we now have a solid platform for further growth and innovation for the coming years. We are now looking for a values-led individual who matches our ambition and who can lead our amazing organisation into the next phase of its journey.
As Chief Executive, you will have the opportunity to develop a new strategy that seeks to capitalise on the opportunities that are available to us, while ensuring that we have a diverse and sustainable, long-term funding model. When User Voice first began, lived experience was on the periphery of the criminal justice sector. Now, there are numerous organisations that utilise lived experience in their practice. However, they do not do so to the extent that we do. As our new Chief Executive, you must be energised to push User Voice to where it belongs – the forefront of the sector.
We are looking for a leader who has a genuine desire to see real change for individuals, institutions and the criminal justice system as a whole. You will bring sharp strategic thinking and an enterprising mindset, with the ability to spot new opportunities for us to have an even greater impact, combined with an authentic and inspiring management style that brings the whole team with you on that journey. A natural ambassador and external advocate, you will also be enthusiastic about partnerships and able to ensure that User Voice, as a small charity, has a powerful and credible voice externally.
The journey won’t always be easy, and so you will need to be resilient; though you will have an excellent team behind you that is rich with lived experience. And you will also be supported by a committed Board of Trustees, who are all passionate about what we do and who have the enthusiasm to be different and step outside our comfort zone.
We would welcome candidates with no previous experience of being a Chief Executive. More important is understanding the value of lived experience, a commitment to the objects of User Voice and a hunger to see meaningful improvements for those in the criminal justice system. We particularly encourage applications from candidates who bring personal lived experience of the criminal justice system.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please email Mark Crowley or Natalie Sanders at Tall Roots.
Westminster Almshouses Foundation
42 Rochester Row, Westminster, London SW1P 1BU
Clerk
Salary Pro rata 3 days per week of £70,000 + benefits
Founded in 1665 the Westminster Almshouses Foundation provides sheltered housing for those over sixty with limited means. It comprises of 41 one bed units all on one site. In addition, the charity provides grants to relieve hardship to individuals, and to local organisations supporting those who are vulnerable or in need.
The successful candidate will have:
- · Comparable experience and understanding of the problems/needs of the elderly, health and social services,
- · A working knowledge of welfare and other benefits
- · A working knowledge of safeguarding vulnerable adults
- · Knowledge and understanding of Grants Management
- · Evidence of previous relevant experience in a similar role preferably in a charity or related organisation
- · Demonstrable financial literacy
- · Evidence of effective team management
- · Excellent written and oral communication skills and a good eye for detail
- · Degree level equivalent or relevant professional qualification(s)
We are seeking to appoint to this position a person who:
- · Is a natural leader
- · Has the ability to build effective relationships at all levels
- · Can demonstrate empathy towards the elderly.
- · Has a positive “can do” attitude.
- · Is non-judgmental and supportive.
- · Understands confidentiality.
- · Is practical.
We look forward to your application.
Please download further details of the position from our website at Marylebone Executive Search
Apply online with a CV and personal statement addressing the person specification.
Closing date for applications: 12 August 2024
Long List interviews: 14 – 22 August – 2024
Final Panel Interviews & Candidate visits: 12 September 2024
Are you passionate about gender equality and women's rights? Do you have a knack for building vibrant communities and a strong understanding of fundraising? The Fawcett Society is looking for a dynamic Membership Lead to join our team!
Fawcett values equality and is committed to becoming an anti-racist organisation. We particularly welcome applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. Each applicant will be individually assessed regardless of age, gender, ethnicity, sexual orientation, disability, religion, or belief. In the case of a tie-break situation, we will use positive action on the basis of race and/or disability.
Position: Membership Lead
Location: This is a hybrid role (Office in Angel, London) with applications from remote candidates welcome. Remote postholders would be expected to pay for their own travel to our office or alternate London venue. We anticipate this to be approx. once every two months for team meetings or for Fawcett events.
Salary: £32,000 per year (pro rata – full-time hours are 37.5 per week)
Hours: Part-time (25 hours per week)
Reports to: Head of Trusts and Membership
Why Join Us?
- Make an Impact: Help grow and engage our membership community.
- Collaborative Environment: Work with a passionate team dedicated to gender equality.
- Flexible Working: Choose remote or hybrid working to suit your lifestyle.
About The Role:
- Engage and Inspire: Create compelling content to engage our movement of members.
- Drive Growth: Develop strategies to increase membership retention and growth.
- Collaborate: Work closely with colleagues to align membership initiatives with our mission.
- Lead with Confidence: Champion our membership programme and contribute to strategic decisions.
What We're Looking For:
- Strong Organiser: Manage daily operations and multiple projects effectively.
- Great Communicator: Engage and inspire diverse audiences.
- Data-Savvy: Use data analysis to inform strategies and track success.
- Creative Thinker: Innovate to attract and retain members.
Application Process:
To apply, please view the recruitment pack on our website and follow the online application instructions. We particularly welcome applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. Each applicant will be individually assessed.
Closing Date: 11.59pm, Monday 29th July 2024
Interview Dates: Please keep time available on 1st and 2nd August when all interviews will be held.
Our vision is a society in which women and girls in all their diversity are equal and truly free to fulfill their potential
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Baytree Centre (registered charity no 1175145) is a women and girls social inclusion project based in the heart of Brixton, working to support local women and girls from some of the most deprived wards in Lambeth.
Inspired by Catholic Social Teaching and in response to local needs we offer programmes that include skills development (employability, language), 1-1 coaching & mentoring, welfare support and creative & academic activities that build confidence and self-esteem, promote aspirations, broaden horizons and opportunities. We aim to help our beneficiaries improve life chances for themselves, their families, and their communities.
Our Facilities and Reception Team is currently composed of an Operations & Facilities Manager, a Morning Receptionist and a Youth & Family Coordinator Receptionist. The mission of our team is to ensure that the Baytree Centre is a “Safe and Welcoming” place for all. We are looking for an afternoon receptionist to help us in our mission.
The Afternoon Receptionist is responsible for ensuring the security and identification of all girls, parents/guardians, and volunteers entering the premises during the after-school youth activities as well as efficiently managing reception and answering enquiries with the support of the Youth & Family Support coordinator.
Key Duties & Responsiblities:
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Manage reception
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Lock up centre every day during term time
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Provide some ad-hoc administrative support for facilities management and youth service (e.g. update facilities posters around the building etc.)
Knowledge & Experience:
The ideal candidate can demonstrate that they:
- Have experience working in a client-facing role
- Have experience working with and/or around children
- Understand and have experience of safeguarding and health & safety procedures and practices
- Have a good standard of English (written and spoken) for taking messages and dealing with visitors, callers and service-users
- Are IT Literate and comfortable using Microsoft Office Suite especially Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft Teams
- Can deal confidently with all visitors, students and staff and know how to be diplomatic and patient as well as assertive and firm as needed
- Can deal courteously with all visitors, students and staff and are friendly and helpful and always greet visitors with a smile
- Are efficient, practical, proactive and able to stay calm under pressure to ensure that the Baytree Centre is always “Safe & Welcoming” especially during busy afternoons
- Are careful, organised and pay good attention to detail
Please see the attached document for the full job description and person specification.
This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen at Hall Farm in Snetterton for an experienced maintenance supervisor to work closely with the Centre Manager to efficiently maintain the general buildings and pasture at our Rescue and Rehoming Centre in Snetterton, Norfolk.
The key responsibilities of this role are to ensure an up to date, well-planned, effective preventative and reactive maintenance regime is in place. This role is responsible for a team of two maintenance assistants and is required to provide daily support and on-going training and development as required. You will be responsible for the critical systems such as drainage, water, lighting, heating and fire related alarm systems as well as ensuring compliance with all health and safety regulations. You will also be responsible for the pasture management and the use of all relevant chemicals and pesticides where necessary.
The ideal candidate will be experienced in general maintenance in relation to buildings, grassland/pasture management and have the ability to react swiftly to maintenance requests to meet strict timescales. You will possess excellent communication skills, highly organised with a sound understanding of the principles of H&S and Fire Safety in a similar environment. You will also be required to drive certain farm machinery such as tractors and transporters.
APPLY NOW
The client requests no contact from agencies or media sales.
Do you have a passion for supplying information, support and guidance to those facing a range of challenges?
Do you have experience working in a community-based hub setting with a range of individuals, groups and agencies?
We seek a community-focussed individual with good administrative and organisational skills and a desire to help others achieve their full potential. We have a vacancy for a Employment and Skills Advisor to join our team working in hub locations in Waltham Cross and Hertford.
Skills and Qualities
- Experience of working or volunteering in a community setting
- Ability to work independently and collaboratively within a team of paid staff and volunteers
- A keen interest in people, the local community and their needs
- Understanding of VCS local infrastructure organisations and their support role
- Up-to-date IT skills and a high standard of written English and Maths
- Excellent organisational skills paying close attention to detail
- Good communicator and interpersonal skills
- Ability to be flexible, plan, prioritise and manage workload and deadlines
- Ability to help individuals prioritise and action plan in order to successfully achieve their objectives.
- Ability to speak at meetings, make presentations, write reports and take minutes.
- Understanding of diversity issues and commitment to equal opportunities
- Access to public transport, ideally own transport and clean Driving Licence
- Flexible attitude to working hours
- Friendly and approachable personality with a sense of humour desirable
For more information and to apply for this post, please visit our website to complete an Application Form.
Please submit a completed Application Form by Thursday, 18th July 2024 at 12pm.
This post will be employed by Community Alliance Broxbourne and East Herts.
Company description:
Community Alliance Broxbourne and East Herts is a small charity based in Stanstead Abbotts. We provide a diverse range of services to develop, enhance and empower voluntary and community groups to effectively serve their communities across Broxbourne and East Herts.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What You'll Do:
Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. We are growing our counselling service, and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
Collaborative Leadership: Lead, inspire, and effectively manage a team of professionals to deliver exceptional mental health support and interventions.
Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Are you a skilled and experienced HR professional? Can you combine excellence in administration with great people skills? Do you enjoy working as part of a team towards shared goals? Then this role might be for you.
BMS World Mission is looking for a skilled and experienced HR Officer to join our People and Culture department. As part of the P&C team, you will contribute to creating a positive, engaging and professional work environment, where our people can thrive. You will have the opportunity to help strengthen our culture and uphold BMS core values.
As the HR Officer, you will play an important role in HR operations, providing administrative support for the key HR processes spanning the employee lifecycle, from recruitment and onboarding to leavers. This includes ensuring our policies and processes represent best practices, maintaining the staff handbook, and ensuring that the online HR software is used to its full potential.
You will have a good understanding of good HR practices, be familiar with data protection regulations and be a very competent administrator.
As the HR officer, you will:
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Be professional and confident.
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Be approachable, with effective interpersonal skills.
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Be discreet with confidential and sensitive HR matters.
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Be in full support of the vision and mission of BMS.
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Be flexible and able to manage competing demands within this broad and diverse role.
If you have a passion for HR and Shared Services and want to significantly contribute to our success, we encourage you to apply.
The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.
Location: Didcot, Oxfordshire / Flexible working.
This role can be office-based or hybrid. Coming into our office regularly in Didcot is preferred (for example one or two days a week on average). However, we are happy to appoint a candidate who lives too far from Didcot to attend the office regularly, if they are able to be flexible to come to Didcot as required. The cost of travel to BMS Didcot, whether on a regular basis or infrequently, would be borne by the employee.
Hours: 35 hrs. per week/full time
Employment type: Permanent
Salary range: £25,855.00 to £30,678.00 per annum
Closing date: 9 am, Friday 05 July 2024
Interview date: Tuesday, 16 July 2024
If you would like to discuss this role further, please feel free to contact Sujit Varpe, HR Business Partner at BMS World Mission or visit our website for more information.
The client requests no contact from agencies or media sales.
Job Title: Services Co-ordinator
Reports to: Head of Services
Location: Hybrid (some UK travel)
Hours: 34 per week (consideration will be given to flexible working i.e. 4 days etc.)
Duration: Permanent
Salary: £28,000 - £33,000 depending on experience
Purpose of the role
To support the development and delivery of Lifelites services by co-ordinating the installation of new packages of technology, training and partner engagement.
To support the delivery of Lifelites’ ambitious expansion strategy as part of our 25th anniversary celebrations in 2025 and beyond.
About you
You are a dedicated, organised individual with experience of juggling multiple priorities and varied responsibilities. You are a people person, able to communicate effectively with a range of stakeholders and will be passionate about planning and detail. You will have experience from previous roles and looking to make a difference in the charity sector.
About Lifelites
Lifelites passionately believes that all children with life-limiting conditions and complex disabilities should enjoy a childhood filled with special moments of fun, happiness, and meaningful connections.
By harnessing innovative sensory and assistive technology, we empower children to play, learn, communicate, interact with the world, and create lasting memories with their families.
For nearly 25 years, we have provided cutting-edge technology, training, and ongoing technical support free of charge to children’s hospices in Britain and Ireland, impacting over 12,500 children and their families annually.
Despite advances in clinical care, many children we support are unlikely to recover and may live short, complicated lives. However, our mission is simple and crucial: to help these children live as well as possible, for as long as possible, even into their last days.
Our key aims are to improve health and wellbeing outcomes for the children and families we support by increasing independence, reducing isolation, and improving communication, emotional wellbeing, and family relationships.
Main duties and responsibilities
Technology provision
- To co-ordinate the application and consultation process for children’s palliative care services invited to apply for new packages of technology.
- To create documentation annually to capture all equipment requests, costings and associated partnership agreements.
- To co-ordinate technology installation schedules and liaise with Lifelites Champions to ensure efficient project delivery.
- To produce handouts and user guides for installation and ongoing training sessions aligned to Lifelites technology installation schedule.
- To attend and support the delivery of events, installations and Lifelites functions and represent Lifelites within children’s palliative care settings and forums.
- To provide administrative support for new technology pilots and other innovation activity.
- To support the development of Lifelites 25th anniversary activities, which are currently in development.
Learning and development
- To respond to training requests and co-ordinate installation and ongoing face-to-face training by liaising with Lifelites Champions, Lifelites Trainer and Head of Services to book dates and prepare training itineraries.
- To co-ordinate Lifelites Super User events including venue bookings, scheduling and training providers.
- To capture and monitor training feedback and prepare briefings for Head of Services and Trainer.
- To support the development and implementation of Lifelites e-learning platform, including course modules, interactive learning and activity ideas.
Partner engagement
- To support ongoing quality improvement by delivering regular account calls, responding to queries and maintaining up to date contact information for Lifelites Champions and other key stakeholders.
- To co-ordinate monitoring activity with partners including training feedback, annual surveys and case studies.
- To liaise with the Communications & Marketing Officer to create and publish information relating to services for newsletters and social media.
General
- To comply with Lifelites policies and procedures at all times.
- To contribute to and embody Lifelites’ values and workplace culture.
- To administer the departmental folders on the shared drive.
- To Provide support and complete minutes in quarterly committee meetings
- To perform any other duties as required.
The client requests no contact from agencies or media sales.
Are you passionate about using data to drive social change and improve outcomes for women who are in or at risk of contact with the criminal justice system?
Join The JABBS Foundation as their new Database & Impact Manager and make a real difference!
Salary: £49,487.50
Team: Women and the Criminal Justice System
Location: Birmingham / London (Hybrid working model)
Duration: 2-year contract, with the possibility of extension
Hours: Full-time (35-hour week), flexible hours considered (minimum 28 hours)
Benefits: 11% pension scheme, 25 days annual leave and flexible working
The JABBS Foundation is dedicated to supporting women who are in or at risk of contact with the criminal justice system. They partner with women's centres across the UK to develop their capacity to use data to improve outcomes and drive their influencing work. They are passionate about justice, rights, and empowering women.
The Role:
As the Database & Impact Manager, you will play a crucial role in managing, customising, and optimising their case management software, Microsoft Dynamics. You will work closely with stakeholders, including Pragmatiq, the University of Birmingham, and Trust Impact, to enhance data capabilities and build data maturity across their network.
Key Responsibilities:
* Database Development & Management: Design, develop, and maintain Microsoft Dynamics for women's centres. Lead on requirements gathering and improvements to enhance functionality and user experience.
* Training & Support: Train team members and stakeholders on Microsoft Dynamics and Power BI, fostering a positive data culture.
* Compliance & Best Practices: Ensure compliance with GDPR and data retention policies. Lead the annual IT audit for Microsoft Dynamics.
* National Travel: Occasional travel to women's centres and other locations across the UK (estimated two days a month).
Who We're Looking For:
We are seeking a dynamic individual with extensive experience in database administration and development, particularly focusing on case management systems. You should demonstrate a strong passion for justice and rights, coupled with exceptional communication skills and a collaborative mindset.
This involves:
* Proven track record in successfully delivering complex projects.
* Experience in creating and delivering training materials for diverse stakeholders.
* Proficiency in Microsoft Dynamics and Power BI is highly desirable, but we can consider experience with similar software.
* Knowledge of GDPR and data protection requirements.
This role combines database administration with impact and learning. While extensive expertise in database administration is required, they welcome applicants who are committed to developing their skills in impact and learning. Ideally, you will have previous experience in the social sector, specifically within the charity and non-profit sector. However, individuals with similar backgrounds are encouraged to apply.
If you are committed to making a positive impact and meet these qualifications, we would be thrilled to hear from you. Please send a copy of your CV or profile to Priya Vencatasawmy and Neil Hogan at Charity People.
Closing date: 9am Friday the 19th of July
Due to the sensitive nature of the role, we are accepting applications on a rolling basis, if you are unable to meet the deadline, please let Neil know.
Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unexpectedly readvertised
We are looking to recruit an experienced Fundraising manager to take on the very well established fundraising of our organisation and further drive the growth of our donations and income base. The role will manage our communications, website and social media channels increasing engagement with key audience groups.
The successful candidate will be motivated, creative, highly organised and a confident and effective communicator and strong team player.
Our fundraising footprint and contacts are well established and very active and the successful candidate will benefit from intial support and induction of existing fundraiser.
The Welcome Centre is an independent charity providing crisis support in Huddersfield, West Yorkshire. We run a large food bank operation providing practical support. We also have an in-house Advice, Guidance & Support team who work with the people accessing our food bank to help improve their longer term circumstances. Each year we support thousands of people in crisis in our community. As Fundraising Manager, you will play a vital role in ensuring we can provide the resources required.
We have a small friendly and committed staff team working across two sites in Huddersfield, supported by more than 100 volunteers. We rely on the generosity of our community and partners to support our work.
Whilst we are advertising for a full time position - part time applications may be considered for experienced applicants.
Benefits of joining our team
- Hybrid working options available
- Town centre Location
- Enhanced contractual leave
- Enhanced sick pay
- Enhanced maternity/paternity/adoption/shared parental leave pay
- Ongoing professional development opportunities
- Access to Employee Assistance Programme
- Access to Mentoring Programme
- Potential to buy/sell contractual leave
Next steps
Please download an application pack for the role. Application packs include a full Job Description, Person Specification for the role, The Welcome Centre’s Strategic Plan and Annual Report. An optional equality, diversity and inclusion form is here for you to complete.
To apply, please submit your CV and cover letter demonstrating how you meet the criteria within the Person Specification to:
Closing date for applications: 14th July 2024 - We may choose to close the vacancy early should sufficient number of applicants apply. Do not delay in submitting your interest.
Interviews: successful candidates will be invited to interview late July.
The client requests no contact from agencies or media sales.
Can you be our next Director of Enterprise?
Liverpool Cathedral £55,000 - £60,000
Imagine yourself working for one of Liverpool’s famous landmarks. Iconic, impressive. Sir Giles Gilbert Scott’s masterpiece is treasured in the hearts and minds of so many in the city and beyond. However, we are more than a majestic building, Liverpool Cathedral is an active place of worship, visitor destination, arts and culture venue, place of service and outreach. We host an eclectic mix of dinners, concerts and recitals, handily having a magnificent choir and famous organ.
As Director of Enterprise you will be integral to our ongoing success. You will head a talented team responsible for retail, visitors, events, arts and cultural programming and catering. You will bring your experience, networks and ideas to help develop what we do, building on the work of our previous Director. You will connect to a wider, supportive team and be part of the executive decision making in the cathedral.
The client requests no contact from agencies or media sales.
Café Supervisor
Contract: Full time, Permanent
Salary: £26,000 per annum
Location: Modern Art Oxford, OX1 1BP
Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.
Our cafe is an important part of the gallery, and our Café Supervisor is responsible for providing a welcoming, friendly environment, serving a high quality menu with excellent customer service. This is an operational and hands-on role where the large majority of time is spent preparing the cafe food and drinks and interacting with the general public.
Person Specification
Essential Skills & Experience
- Excellent eye for detail and food presentation
- A flexible, innovative and proactive approach to sales strategies and solutions
- Experience of working in a similar café environment including exposure to the duties outlined above (specifically food preparation, cooking, stock ordering and management, cash handling and till usage)
- Barista experience, making a range of coffees and hot drinks
- Understanding of Allergens and dietary requirements
- A high regard for customer service and satisfaction
- Self-motivated and able to work on own initiative and without supervision
- You need to be enthusiastic, approachable and above all an absolute team player
Desirable Skills & Experience
- Rota management experience
- Flexibility to work some weekends & evenings
- An interest in contemporary art
Benefits
- 25 days annual leave plus eight public bank holidays.
- Employees are entitled to up to a 25% discount in Modern Art Oxford Shop and Café.
- Employee Assistance Programme through Gemelli.
- Cycle and Home & Tech schemes available via BHN extras.
- An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.
Applications must be received by 9.00am Monday 29 July 2024.
Initial interviews planned for w/c 5 August 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Modern Art Oxford is committed to creating equality of opportunity for all and we value diversity in our team. As part of our Anti-racism Action Plan, we welcome applications from people from the global majority who are under-represented in the workforce in our sector.
No agencies please.
The Café forms part of a central hub, housing a daytime café for the community and an after-school Youth Café that connects vulnerable young people to positive and inspiring role-models from their community, empowering and inspiring them to become active citizens in their community. The space is used for two similar, but distinct purposes and excellent working relationships between these are essential. This role is responsible for the daytime café and related income generating activities.
An initiative of the Matrix Trust, our café has built an excellent reputation, with the vision to provide a space for local people to retreat to, where they will find a friendly welcome and an opportunity to give back to the community. Key elements include: quality coffee, delicious healthy food, a calm but welcoming environment, and an eco-friendly, low waste ethos.
The Café is open 5 days a week, 8:30am to 3pm on Tuesday to Friday and 10am to 3pm on Saturdays.
Day-to-Day Responsibilities
● Oversee the efficient daily operation of the café, ensuring high standards and excellent customer service.
● Engage customers, take and serve orders, and drive sales.
● Ensure all health & safety and food safety standards are met.
● Maintain a clean, welcoming, and friendly environment for customers.
● Manage stock levels, place supply orders, and handle cash management, including cashing up and reporting till adjustments.
● Develop and maintain a visually inviting space with up-to-date menus and quality food offerings.
● Implement and follow food rotation and waste management procedures to minimise waste and maximise margins.
● Utilise and develop methods that encourage repeat business.
● Secure the café at the end of the shift.
● Ensure all food and drinks served are of the highest quality.
● Achieve and maintain an excellent food standards rating.
● Liaising with the Head of Operations, oversee maintenance and repair of café equipment, ensuring everything is in working order.
Customer Service
● Ensure customers have an efficient and enjoyable experience, consistently exceeding service and value expectations.
● Address customer complaints or refunds in a professional manner.
● Upsell products as appropriate and ensure the team is knowledgeable about the menu items.
● Foster a welcoming atmosphere for all customers, including regulars and first-time visitors.
Team Management
● Recruit, train, support, and lead a small team of paid staff, volunteers, and apprentices, including at-risk young people.
● Plan staff rotas, monitor performance, and conduct appraisals to recognise training needs and potential.
● Ensure the team maintains a clean, visually inviting space.
● Act as a positive role model for young apprentices, volunteers, and work experience students.
● Develop and implement staff development programmes, including team-building activities.
Café Development
● Develop seasonal menus and menu items to celebrate calendar events.
● Promote the vision of Matrix through the café.
● Be passionate about the vision of the café.
● Achieve café goals and targets set by the Board of Directors.
● Identify areas for development that will drive the business forward, keeping abreast of new concepts and ideas in the industry.
● Ensure that customers are given an efficient and enjoyable experience and that service and value expectations are consistently exceeded.
● Collaborate with marketing and business development to create promotional strategies, including social media campaigns.
Building and Event Management
● Liaise with the Head of Operations about any building maintenance issues.
● Promote the hireable spaces and arrange events that enhance the café’s offerings.
● Encourage use of the café by local groups such as creatives, book clubs, parents etc.
● Manage café events, ensuring the team sets up the space as required and that the hirers are properly looked after.
● Coordinate with local businesses and community organisations for partnerships and events.
General and Wider Charity Involvement
● Be a proactive part of the wider Matrix team, getting involved in projects that benefit the mission of Matrix, such as fundraising activities or team projects.
● Ensure knowledge of current Matrix projects and their impact.
● Participate in community outreach programmes and initiatives that align with the café’s social enterprise goals.
For further details, please see attached Job Pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a unique opportunity to support the effective coordination and future development of the Coastal Communities Network, Scotland, on a 2-year fixed term basis, at 80% FTE (30hrs/ week). The Coastal Communities Network Coordinator will work alongside Fauna & Flora’s team in Scotland to ensure dedicated support to the Coastal Communities Network and its constituent members, and undertake delivery of specific actions identified by the CCN Council.
The post holder will work closely with the Programme Manager, Scotland and the CCN Council, to support CCN’s wider governance and development, coordinate communication between members, and actively recruit new members. They will also have responsibility for managing CCN’s website, organising events, administration, communications, advocacy and representation of CCN. They will be responsible for liaising with and maintaining relationships with agreed stakeholders, taking forward actions on behalf of the CCN Council and development of policy outputs for CCN.
You will have excellent organisational skills, strong communication skills and the ability to coordinate communications across a large and disparate group. You will have good knowledge of the Scottish marine environment and current biodiversity & conservation issues, and an interest in community-based conservation.
In return, the role offers the opportunity to work within a vibrant and dynamic community network at an exciting stage of its development, with opportunity to apply your skills and expertise flexibly. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.
Please visit our website and download the job application pack for further details on how to apply
The closing date for applications is Sunday, 7 July 2024. Interviews are likely to take place during the week commencing Monday, 15 July 2024.
This role is not eligible for sponsorship for a Skilled Worker Visa.
The client requests no contact from agencies or media sales.