Operation Director Jobs

About ELBA
ELBA's mission is to bridge the gap between businesses and communities to drive social change and create opportunities for all. The organisation is dedicated to tackling the systemic issues of social mobility, poverty, and inequality, particularly in East London and surrounding areas. ELBA achieves this by mobilising the resources, skills, and expertise of the business sector to support over 36,000 beneficiaries each year.

At the core of ELBA's mission is the belief that everyone deserves the chance to thrive, regardless of their background or circumstances. By fostering partnerships between businesses and communities, ELBA aims to create sustainable change, improve access to services, education and employment, and build stronger, more inclusive communities. Through its programmes and interventions, ELBA works to ensure that economic growth benefits everyone and that barriers to opportunity are dismantled.

Each year, over 100 corporations and regional stakeholders channel their efforts, volunteers, resources, and social impact strategies through ELBA to achieve meaningful impact. The organisation is widely trusted and recognised for designing, managing, and measuring award-winning corporate-community investment partnerships. ELBA collaborates with leading organisations across financial services, law, insurance, professional services, real estate, and technology as well as with local charities, schools, universities, the NHS, and local authorities.

Job Purpose

The Operations Director is a strategic leader responsible for overseeing ELBA's operational functions to maximise community impact and strengthen corporate partnerships. This role is pivotal in ensuring that programme teams are empowered, supported, and held accountable for achieving their objectives. The Operations Director will work closely with the CEO and Partnership Directors to sustain ELBA’s position as a leader in Employee Supported Volunteering (ESV), social mobility, and place-based initiatives.

Working for ELBA

As well as a competitive salary we have a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active wellbeing and equalities programme led by staff; a varied and busy learning and development schedule; bicycle purchase scheme; and an Employee Assistance Helpline. In our staff survey our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and great agency in how they deliver their objectives.

ELBA is a very diverse organisation, representative of the community we serve in East London. 

Key Responsibilities:

1. Leadership and Team Management: Oversee Heads of Programmes, fostering a culture of collaboration, accountability, and innovation; provide resources, support, and professional development to ensure teams meet objectives.

2. Operational Strategy: Develop and improve systems, processes, and KPIs aligned with strategic goals; champion Salesforce adoption and digital transformation.

3. Cross-Functional Collaboration: Enhance internal efficiencies, reduce silos, and align operational and programme activities with community and corporate needs.

4. Impact Measurement: Strengthen impact reporting frameworks, promote data-driven programme management, and ensure transparent reporting on partnerships.

5. Resource Management: Oversee budget planning and resource allocation; ensure financial efficiency and support programme delivery.

6. Compliance and Risk: Ensure compliance with regulations, develop risk management processes, and conduct regular operational audits.

7. Sector Leadership: Support ELBA’s leadership in ESV, social mobility, and community impact by staying ahead of sector trends and driving operational excellence.

Key Competencies:

• Proven leadership and team management experience.

• Strategic planning and alignment with organisational goals.

• Operational excellence with a focus on systems, processes, and reporting.

• Stakeholder management and data-driven decision-making (Salesforce preferred).

• Strong focus on impact measurement and resource efficiency.

Person Specification:

• Extensive senior operations and line management experience.

• Expertise in ESV, community development, and corporate partnerships.

• Knowledge of compliance, risk management, and regulatory standards.

• Skilled in resource planning, budgeting, and cross-functional collaboration.

• Experience in digital transformation and CRM systems.

Desirable:

• Formal project management qualifications (e.g., PRINCE2, PMP).

• Understanding of social impact measurement and safeguarding policies.

ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications. 

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

About Us 

Hibiscus Initiatives is a passionate, women’s organisation, delivering high impact advocacy and advice services for more than 35 years to those at the intersection of the Criminal Justice and Immigration systems. As an organisation, we have distinct expertise in working with Black and minoritised women in prison, in the community and in immigration removals centres.

Our holistic and trauma informed approach makes a real and lasting impact on women's lives. We aim to make a difference within the criminal justice and immigration systems too by working with women and amplifying their own voices, so their experience is recognised by those making policy decisions

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or gender-based violence.

Hibiscus adopts anti-racist; anti-oppression, and feminist principles and believes in the importance of nurturing a diverse team who can embody these principles.

We are committed to the wellbeing and development of our staff. We provide regular training and other learning opportunities and offer wellbeing classes and activities, clinical supervision, an Employee Assistance Program and other benefits to support staff wellbeing.

This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.

About the Role

We are now recruiting for an experienced Director of Operations to play a crucial role in guiding our driven and committed team as we shift our culture and infrastructure, upholding our vision, mission, principles, and values.

The post holder will work with colleagues to develop, implement and review Hibiscus’s strategy and plans, particularly as they impact our operating and finance models. They will be responsible for developing and monitoring the annual business plan, reporting progress and providing reliable structural, financial and people management. They will support the CEO in building and instilling a sense of unity and purpose into the work of the organisation, and represent the operational work to the Board. They will be responsible for the efficient running of operations and central functions, conducting risk assessments, monitoring performance and reviewing procedures, with a particular focus on overseeing the effective financial management of the organisation.

The successful candidate will be responsible for financial planning and producing financial budgets for the organisation, alongside monitoring projects from start to finish, preparing costings for funding applications, agreeing contracts and grant terms, monitoring deliverables and co-ordinating timely reporting. They will oversee the production of quarterly management accounts and yearly finance audits, and communicate the financial landscape of the organisation to the Senior Leadership Team (SLT) and Board. The Director of Operations will play a key role in risk and compliance, with a focus on data, safeguarding, policies and procedures, and legal and statutory requirements. They will work to increase the effectiveness of our operations, whilst supporting and contributing to the fundraising efforts of the organisation. A key element of the role will be to work to integrate our workplace culture into HR processes and procedures, modelling a fair and open management approach that ensures trusted relationships are embedded throughout the organisation.

[Please note: Successful candidates will need to have been resident in the UK for a minimum of 3 years to ensure the clearance process is authorised.]

Salary
£60,000 – £65,000* per annum

*Salary negotiable up to the mid-point of the band, depending on experience

Team
Operations

Duration
Permanent 

Hours
Full-time (35 hours per week)

Location
Hibiscus’ main office in Islington, London, for between two and three days a week. Flexible working arrangements available for the remaining days.

Reporting to
CEO

About you

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or gender-based violence.

The successful candidate will have significant experience of strategic financial planning and managing organisational finances. The candidate will have a clear commitment to Hibiscus’ vision, mission and values, and a strong commitment to anti-racism. They will have a willingness to deepen their understanding of our work and show a commitment to personal growth.

The successful candidate will be able to demonstrate a strong understanding of safeguarding, health and safety, data protection, Charity Commission and Companies House requirements, alongside other major compliance areas. They will have highly effective communication and presentation skills, and will be confident liaising with Hibiscus’ teams, the board and a wide range of contractors and partners. This will include demonstrable skills around change management and a strong understanding of risk management. Experience of writing and contributing to fundraising bids is desirable, as is prior experience of the charity sector.

The successful candidate will demonstrate a commitment to Hibiscus's ethos aims and objectives, including having an intersectional and anti-racist approach to the work and a comprehensive understanding of one of more of Hibiscus’ key work areas.

VAS is looking for an experienced Director of Operations to join our leadership team. We’re looking for a collaborative leader who can develop and support teams across VAS to deliver our purpose for the sector and the city.

The Director of Operations will oversee the efficiency and impact of daily operations, ensuring that our programs, finances, people, and resources align with our purpose, priorities and values. The Director of Operations will play a key role in ensuring the viability of the organisation, specifically overseeing strategic finance, HR, operational systems, developing programme management and leading our priority 5 ambition

Associate Director of Finance & Operations

Job title: Associate Director of Finance & Operations 

Purpose: Provide leadership to ensure the efficient and effective management of operations, people, finance, security, and compliance, ensuring excellence across these areas. 

Responsible to: CEO 

Responsible for: HR Business Partner, Operations Officer, Finance Officer (Part-time), Finance Lead (Part-time) 

Working with: Senior management team, programmes team, colleagues in other departments and stakeholders as necessary. 

Grade and Salary: GBP 65,000 

Location:  London, UK (Hybrid with at least 2 days in the London office) 

Post: Full-time 

Period: Permanent 

REDR UK AND THE WORK WE DO   

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.    

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.   

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.   

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.   

ABOUT THE ROLE 

We are seeking a dynamic and experienced Associate Director to join RedR and its Senior Leadership Team (SLT) to oversee the efficient and effective functioning of our organisation's key operational areas, including Operations, People Management, Finance, Security and Compliance. The Associate Director will play a pivotal role as part of the SLT in ensuring the smooth implementation of our humanitarian programmes while upholding the highest standards of excellence, accountability, integrity, collaboration and lifelong learning.

You will have a deep understanding of how to deliver programmes in a humanitarian context in a safe, secure and compliant manner. You will enhance delivery through standard operating procedures across the organisation and lead by doing.

MAIN DUTIES AND RESPONSIBILITIES 

Financial Management 

You will lead a finance team of 2 (both part-time), responsible for excellent financial management, controls, reporting, budgeting, and auditing (both internal and external) including: 

• Maintaining up-to-date financial records, including processing invoices, payments, and managing accounts payable and receivable. 
• Month-end and year-end closing procedures.
• Ensure compliance with accounting standards and regulations. 
• Lead the budgeting and forecasting processes, managing cashflow. 
• Oversee payroll processing and reimbursement procedures. 
• Analysis of financial data and preparation of reports for leadership review. 
• Set standards for programme staff on financial budgeting and reporting 
• Stay informed about changes in accounting regulations and best practices. 
• Lead the improvement of finance and accounting processes and systems. 
• Prepare consolidated Financial Statements in accordance with Charity SORP FRS 102. 
• Lead on external audits to ensure that all external audit requirements are met in the UK and Jordan and associated statutory reporting (e.g. to HMRC). 
• Lead on regular internal audits and apply learnings in improving systems. 
• Lead on fraud and corruption prevention and response, and cyber security. 
• Work with SLT and business teams to prepare UK and overseas regulatory annual reporting. 
• Actively engage in the Finance, Audit and Risk Committee meetings, leading on behalf of the SLT. 

Operational Delivery

You will systematically enhance, streamline and optimise operational processes and systems to enhance delivery and security of people. You will lead on efficiency, quality, and scalability while availing technological advancement. This includes systems, IT, CRM, facilities and vendor management. You will be supported by an operations officer to deliver this role: 

• Provide administrative support to the Operations, IT functions of the organisation.
• Leading process improvement and renewals (e.g. insurance) across Operations, (e.g. IT, security).
• Enhancing adherence to organisational systems, e.g. Office 365, Sharepoint, Salesforce, ensuring the organisation becomes more efficient and effective in how it works. 
• Lead any country registration, reporting, resourcing requirements, ensuring compliance and adherence to RedR policies. 
• Lead on policy review, updates and roll out.
• Maintain RedR’s risk register and ensure its regular review throughout the organisation. 
• Leading a robust approach to data security. 
• Ensure the delivery of best practice security management through risk management, situational analysis, assessment, plan implementation, monitoring and evaluation, continuity and crisis planning and leadership. Lead the delivery of security management standard operating practice, protocols and procedures to support programmes and staff in the field. 
• Actively engage in the Senior Leadership Team. 
• Lead the preparation of monthly All Hands and Quarterly Team Meetings; and preparation for Board meetings. 

People & Culture

• You will lead the People & Culture function at RedR and be supported in that coordination by a HR business partner. 
• Implement HR policies and procedures to support a diverse workforce including employees, consultants and Associate trainers and members. 
• Supporting a positive and healthy working culture across the organisation.
• Enshrine best practice people processes including in recruitment, onboarding, professional development and performance management. 
• Manage any organisational change management processes and ensure that RedR UK’s culture and values are embedded across the organisation. 
• Analyse resource requirements and utilisation across programmes, providing insights and recommendations; collaborate with programmes to develop strategies for optimising resource allocation and utilisation. Establish mechanisms for ongoing monitoring of resource allocation and utilisation across programmes. 
• Foster collaboration across teams for effectiveness and efficiency, to avoid duplication, achieve a consistent approach and to improve quality. 

RedR UK Leadership 

• Provide direction and leadership to the organisation's finance, operational and people functions, aligning them with the overall mission and objectives. 
• Collaborate with the Senior Leadership Team in delivering RedR UK’s 2025-27 strategy. 
• Lead on change management and strategic initiatives for RedR. 
• Manage a process of regular and effective communication and reporting across RedR, where lessons are learned, analysed, and applied. 
• Work with other RedR organisations to develop the RedR family as a global brand, investigating synergies and economies of scale between the organisations. 
• Foster a positive and resilient team culture that embraces and adapts to change, promoting innovation and continuous improvement. 

Key competencies 

Achieving Results: 

• Operationalises strategy decisions to make significant gains.  
• Leads major initiatives to streamline operations, enhance productivity, and ensure best practice. 
• Drives the adoption of best practices, constantly seeking ways to improve operational excellence. 
• Considers wider implications of decisions to ensure comprehensive results. 

Engaging with Stakeholders: 

• Cultivates strong relationships with internal and external stakeholders, to achieve shared goals and foster a culture of cooperation. 
• Manages stakeholder expectations effectively, resolving conflicts and building consensus around operational changes. 
• Senior representation of the organisation with stakeholders. 

Humanitarian Learning Principles and Practices: 

• Advocates for the importance of key humanitarian principles within the organisation and among stakeholders.  
• Promotes a culture of continuous learning and adaptation within the organisation. 
• Promotes a culture of well-being and duty of care. 

Managing Projects: 

• Thinks ahead to long-term goals while maintaining focus on present tasks. 
• Leads the planning, analyses, implementation, and evaluation of projects and initiatives. 
• Creates and supports flexibility through quick adaptation to change. 

Demonstrating Leadership: 

• Inspires and motivates staff to perform at their best, fostering a culture of collaboration, excellence, accountability, and integrity. 
• Leads by example, demonstrating ethical leadership and a commitment to the organisation's mission and values. 
• Provides mentorship, coaching, and professional development opportunities to staff, empowering them to grow and succeed. 

Technical Expertise: 

• Masters comprehensive technical expertise. 
• Directs integration of technical skills. 
• Applies rigorous technical standards ensuring exceptional quality. 

PERSON SPECIFICATION  

Essential  

• Demonstrated commitment to the mission and values of RedR UK and a deep understanding of key humanitarian principles. 
• Proven track record of senior management expertise in a humanitarian context specific to finance, operations, and people. 
• Proficiency in data analysis with a keen understanding of performance and operational metrics. 
• Extensive experience in and security management within the humanitarian sector across fragile and conflict affected states. 
• Experience with procurement, contracting and compliance requirements of key donors including USAID, FCDO and UN agencies. 
• Familiarity with systems including Salesforce, QuickBooks, Dext, Sharepoint, and Excel. 
• Ability to navigate and thrive within a dynamic environment, exhibiting flexibility and resilience within a small organisation.
• Exceptional people management skills in international contexts. 

What We Offer: Your well-being, our priority 

At RedR UK, we are dedicated to creating a supportive work environment that values and nurtures our team. Our benefits package is designed to foster a balanced and fulfilling career, supporting both your professional growth and personal well-being. Benefits include: 

• 23 days annual leave, increasing by one day each year up to 28 days (excluding public holidays). Plus, one day birthday leave. 

• 5% employer pension contribution involving dependants 
• 3 paid days annually to volunteer for causes you care about 
• 5 days of paid study leave 
• Employee Assistance Programme
• Enhanced Maternity/Paternity/Shared Parental Pay at 100% for 12 weeks for employees with over two years of service. 
• Life assurance coverage equalling four times your salary. 
• Up to 10 days compassionate leave for family emergencies, 5 days dependent leave. 

Our benefits are integral to RedR UK’s commitment to valuing, developing, and caring for our people as we work together to make an impact in the humanitarian sector. If you believe you can make difference, please join us. 

Could this be you?

Please send your CV and one-page cover letter. We will be hiring on rolling basis.

ABOUT LSESU

We are an independent, registered charity dedicated to helping LSE students make the most of their time at University. We are governed and managed separately from the University, but work closely with them to help deliver the best for our students.

We’ve been part of LSE since 1897, and all LSE students automatically become LSESU members when they enroll. Our total income is c.£4.2m per year, which comes partly from a block grant from the University, and partly from commercial activities which generate extra revenue.

Our main services include:

Student Voice – supporting our students with representation, campaigning, policy change, and elections Student

Communities – supporting over 300+ clubs and societies, and managing the SU gym Social – running our Union events and spaces, such as the student bar the Three Tuns, and the Denning Cafe

Student Advice – providing free, independent, and confidential advice to our students

Not For Profit
All proceeds from commercial activities go back into putting on amazing events, activities, and support for students and help us to reinvest into the things we do for our members.

JOB PURPOSE

The Director of Commercial and Union Operations is responsible for the strategic direction and effective operational management of the commercial services and facilities which includes venues, bars, catering, events, and the fitness centre.

As a key member of the Senior Leadership team the Director of Commercial Union Operations will lead the development of commercial services to deliver exceptional services to our customers and members that maximises profitability.

More about this role can be found in the Candidate Information Packed attached.

Who are we looking for?

An experienced commercial leader, someone passionate about providing excellent commercial services, delivering outstanding customer care, who is outcome-focused and delivers results. You ’ll also become part of a great team and be invited to share in our successes and get to know the people behind the impact, making sure you feel valued for the important work that you do. If this sounds like you, then please do get in touch and apply.

 
Recruitment 
 

Our recruitment processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in three stages:

·Part 1 Supporting statement Personal statement and covering letter stating what skills and experience you must bring to the role and why you want to work for London School of Economics Students ’ Union. Please ensure that your personal statement is no longer than two pages. 
Please ensure that you pay particular attention in your application to detailing how you meet the requirements of the person specification. In addition, please answer the following questions in a cover note; 
1.Why do you want to work for London School of Economics Students’ Union and how do your values align with ours? 
2.What skills, experience and qualities can you bring to the role to develop our commercial services and facilities? 
3.Please can you tell us when you have turned around a failing service or business and increased profitability and improved service?
 

·Part 2 (CV) outlining your career history to date.
 

·Part 3 (Equal Opportunities Monitoring and Contact Form) is personal information. It helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting. Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. 

This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Please send us a CV, complete a supporting statement outlining how you meet the persons specification of the role along with equality monitoring form which will be seen by our human resources team.
 

·  Closing date: Sunday, 26th January 2025
 

·  Interview: Wednesday, 5th February 2025

 
Please note that you must be available for interview on the specified dates. 

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor. 

Operations Administrator 

Job titleOperations Administrator PurposeTo support the Operations, IT, HR and Security Management functions of the organisationResponsible toAssociate Director, Finance and Operations Responsible forN/A Working withAssociate Director, Finance and Operations, HR and other RedR UK Programmes staff, colleagues in other departments and stakeholders as necessary.
LocationLondon, UK, Hybrid with at least 2 days from officePostFull timePeriodPermanent, opportunities for career progression Grade1.1SalaryGBP 25,937

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

ABOUT THIS ROLE 

We are looking for a passionate and self-motivated individual to join our Operations Team. In this role, you will report directly to the Associate Director of Finance & Operations and contribute to the efficient oversight of our operational and administrative functions on a daily basis. Demonstrating exceptional time management and organisational capabilities, you will exhibit the capacity to produce high-quality work, even in demanding situations. Your attention to detail will be paramount, allowing you to navigate multiple priorities successfully while fostering clear communication within the team. 

JOB DESCRIPTION 

MAIN DUTIES, RESPONSIBILITIES and ACCOUNTABILITIES: 

• Provide administrative support to the Operations, IT, HR and Security Management functions of the organisation, supporting a positive and healthy working culture across the organisation.

• Identify opportunities for process improvement within the Operations, IT, HR and Security Management functions.

• Support our organisational systems, from Office 365 to Salesforce, ensuring the organisation becomes more efficient and effective in how it works.

• Maintain accurate operational records using organisational systems and support colleagues on maintaining clear and updated records, ensuring data integrity and accessibility. 

• Support the update, roll-out and dissemination of our organisational policies and procedures. 

• Support a range of office, legal and administrative tasks as necessary, coordinating suppliers, contracts and organisational subscriptions. 

• Act as first port of call for all external communications, including general email, post and telephone enquiries, as well as communication with external suppliers, in a timely and professional manner.   

• Leads the logistics & IT arrangements of internal meetings (All Hands Meetings, Quarterly Team meetings, Board meetings, and others) under guidance.

• Tracks and reports on operational & CEO-related expenditures under guidance.   

• Supports in any other task as required by their line manager, CEO or board members. 

PERSON SPECIFICATION 

ESSENTIAL 

• Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines with attention to detail to the highest quality and within deadlines, and track information and progress.  

• Prioritisation & Deadline Management: Proficiently prioritising tasks and managing deadlines to ensure timely completion of assigned responsibilities. 

• Use of technology – familiarity with Microsoft Office package, especially SharePoint, Teams, Word, Excel and Power Point;

• Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.   

• Team player – Experience of working successfully within a team environment and of building relationships with various teams. 

• Communication – Good interpersonal communication skills and self-awareness, able to communicate with colleagues and other stakeholders from diverse cultural backgrounds. Excellent writing skills. 

• Attention to Detail- Exceptional attention to detail encompassing meticulous oversight of documentation, compliance, and resource management to ensure operational precision, efficiency, and proactive problem-solving. 

DESIRABLE 

• Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.

• Analytical Skills – Analytical skills with the ability to accurately record and extract data. 

• Knowledge of Salesforce or similar CRM systems, knowledge of MS Planner or similar project management systems; 

• Experience in event planning and management. 

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (10th January 2025).

As Operations Director, you will deliver business-critical leadership, ensuring that our internal operations are robust, effective and support our 2025-2035 strategy. From leading on setting strategic budgets and financial reporting, organisational development, performance analysis, infrastructure systems to governance, you’ll provide best-in-class organisational assurance.

As part of our Senior Leadership Team, you’ll be an important part of our strategic planning, collaborating with our other Directors on a cross-functional basis. It’s a wide-ranging role that requires financial acumen, attention to detail, and project management skills.  You’ll use emotional intelligence to manage and inspire colleagues to achieve a high-performance and happy culture. A good grasp of how to navigate organisational and systems change is essential. Your wider professional toolkit – communications, relationship building, self-management, influencing, strategic business planning – must be excellent.

Crucially, you’ll want to be part of a supportive, inclusive and friendly team and contribute to Somerset Community Foundation (SCF) being a great place to work.

About Somerset Community Foundation

We’re a grant-making charity that provides simple, rewarding and impactful ways for donors to make a difference on their doorstep, guided by research and our unrivalled local knowledge, helping to build strong communities where everyone can thrive. We believe that real and lasting change can only be created when we put communities at the heart of that change. Hundreds of communities and thousands of people of all ages benefit from the work we fund, tackling needs and fulfilling their hopes, dreams and ambitions.

We award around £4 million of funding to local groups every year. Our turnover in 2024 was nearly £5 million, and we’re building an endowment, which is currently valued at about £11 million, to ensure we continue to support our communities for generations to come.  We are currently drafting our new, ambitious 10-year strategy that will see us increase our transformational long-term support for local communities facing the greatest challenges.

Our Values

We’re here for everyone: We embed diverse perspectives throughout everything we do and welcome and value the uniqueness in everyone.

We drive equity: We work to better understand the needs, challenges, dreams and aspirations of historically underfunded communities and take positive action to redress the balance.

We act with integrity: We’re transparent about how and why we do things and always do the best we can.

We lead with kindness: We’re supportive, compassionate and respectful to each other and everyone we serve.

We strive to be better: We seek and reflect on feedback and insight, foster collaboration, and share our learnings to get better results.

Key Relationships

· The Operations Director will report to the Chief Executive. 

· The Operations Director will be a member of the Senior Leadership Team (SLT), working alongside the Philanthropy Director and the Programmes Director.

· You will line manage the Senior Finance Manager and the Office and Marketing Administrator.

· The Finance Manager is also part of your team.

· You will provide secretariat support for and report to the Board of Trustees and to the Finance and Governance Committee.

Key Areas of Responsibility 

Finance

• Ensure SCF’s policies, systems and processes support robust and efficient management of our finances.
• Work with the CEO ensure SCF has the financial strategy required to thrive as an organisation, working alongside other members of the SLT on a medium to long term planning horizon for the organisation’s income and expenditure requirements.

•     Project manage the production of annual budget and cashflow forecasts and 3-year business plan forecasts.

• Ensure financial management policies and procedures are in place and that management and annual accounts (including Trustee Annual Report) are produced accurately and on time.
• Work closely with Philanthropy & Marketing and Programmes Teams to ensure the Foundation has accurate up to date financial information.
• Oversee the annual audit process and lead for the Executive on the appointment of auditors as necessary.
• Work with the Senior Finance Manger to keep under review the charity’s payroll, accounts, finance, and other systems to ensure they are fit for purpose and value for money.
• Responsible for overseeing the development and implementation of a procurement and contract management system and ensuring a regular process of review of contracts and licences across all departments.

Governance

• Ensure secretariat support is provided to the Board and Finance & Governance Committee, managing production and distribution of agendas and papers, overseeing the organisation of meeting rooms, and ensuring accurate minutes are taken and produced timely.
• Oversee production, review, and implementation of SCF policies and procedures
• Ensure the Board and subcommittees are appropriately resourced and supported and receive timely and relevant information including inductions for new trustees.
• Support the Board and CEO by coordinating governance effectiveness reviews, including assisting with commissioning and supervision of external consultants.
• Act as Company Secretary, ensuring compliance with statutory and regulatory requirements and ensuring that decisions of the board of directors are implemented.
• Coordinate the production of an annual business plan and report to the Board on its delivery, including the quarterly Performance Report.

Operations, Performance & Quality

•  Manage the recruitment and induction of new staff, liaising with SLT colleagues as necessary
• Responsible for ensuring effective line management processes and practices are in place and followed, and support line managers as necessary
• Responsible for ensuring professional development is prioritised across the organisation
•  Lead on creating a healthy and psychologically safe working environment with a positive culture that promotes staff wellbeing, satisfaction and retention
• Take lead responsibility for the Foundation’s technology systems and processes, including CRM database (Salesforce), use of Artificial Intelligence, MS Office 365, online giving platforms, cyber security, liaising with UKCF and external contractors as necessary.
• Ensure that SCF’s office and other staff support systems are cost-effective and fit for purpose, liaising with and managing external suppliers.
• Act as SCF’s Data Controller and ensure organisational compliance with legislation by undertaking regular reviews of the information held, regularly updating and cleansing paper and electronic information sources accordingly.
• Act as the SCF Health and Safety Officer, including maintaining the Health and Safety register and ensure the Foundation has adequate first aid cover.

 Person Specification - Skills, Knowledge and Experience

Required

· At least 2 years’ experience in a relevant senior management role

· Experience of contributing to senior decision making within an organisation

· Experience of setting and delivering strategies and operational workplans

· Knowledge of setting and managing organisational budgets

· Experience of using CRM systems (preferably Salesforce)

· Experience of leading systems change initiatives

· Excellent emotional intelligence

· Experience of team management and development, including line managing staff

·Knowledge of relevant statutory legislation and regulatory framework, including but not limited to data protection

· Strong written and verbal communications skills

· Strong digital skills and comfortable working with new systems

· Please note that our office is in a rural location and that access to a car and a clean UK driving licence are required.

Desirable

· Experience of Finance Systems (Sage, Xero, etc)

· Experience of procuring services and monitoring contracts to ensure best value for money

· Experience of working within a membership network 

More about working for us

 Diversity, equity and inclusion: Together we’re creating a culture where everyone, from any background, can do their best work and bring their whole self to work. We’re also working to ensure the voices of those we support inform everything we do. We would especially welcome applications from minority ethnic people, people with disabilities, younger people, LGBTQ+ people and people with ‘lived experience’ relevant to our work. 

Flexible working: Our work is really important to us, but so is the rest of your life. We offer flexible working that means you can choose hours that work for you and choose a blend of working in the office, at home, or out and about.

Pension: We’ll match your pension contributions up to 5% to help you save for your future.

Enhanced Family Leave policy: We offer an enhanced family leave policy for all employees, including Enhanced Maternity, Paternity, Shared Parental and Adoption Leave.

Interviews are likely to take place during the week beginning 27 January 2025 in person at our office on the Bath and West Showground.

In a newly created role, YMCA Robin Hood Group are seeking an Operations Director to oversee our residential service for children in care.

You will bring operational excellence to this role as you lead and manage our Operations Managers and Registered Managers of our current home portfolio with an ambitious plan to expand this service so we can support more children and young people recover from the trauma they have experienced in their lives so far.

As a not-for-profit operator, we put the needs of children and young people ahead of everything else. Our priority is to enable these young people to ‘discover who they are and what they can become’.

The Role

As a member of the Senior Leadership Team, this role will focus on providing an outstanding environment for children to thrive in whilst ensuring that we are compliant with OFSTED and other regulatory bodies.

Core Duties

• Ensure all aspects of service delivery in the residential homes comply with contractual, legislative and other necessary requirements.
• Create and implement robust policies and procedures for placements across all homes for looked after children, including oversight of quality assurance and ensuring all staff work in a way which prevents abuse and safeguards everyone. 
• Support and expand our children’s therapeutic care service, leading on contract negotiations for future placements, registration of new homes and supporting the Executive Director in introducing a continuum of care provision
• You will investigate any safeguarding concerns for the service area and to make informed, fair, and transparent decisions based on information obtained including the production of investigation reports with recommendations and outcomes.
• Maximise resources and overall occupation to ensure your budget is responsibly managed.
• Provide strong cause-centric leadership and management to Operations Managers, to provide the highest professional standards of care and support to children and young people in our services, ensuring that they thrive who in turn will manage Registered Managers across all regions.
• Work with Operational Managers within the service to develop strategies that support ongoing learning, staff engagement and alignment to the organisations culture
• By virtue of being part of a wider organisation with a wide range of other services, we would look for you to be a positive and active member of the organisation’s Senior Leadership Team, supporting and participating in YMCA initiatives, internal projects and community projects across the Group.

Your Background

With extensive experience in a children’s residential care setting in an Operational management role, you will bring to the role:

• Operational knowledge and expertise of working in and managing Children’s Residential / Children Leaving Care / Children Looked After sectors including experience of opening new residential homes
• Experience of the support of successfully implementing new services; involvement in sourcing funding streams; and some experience of writing funding bids and applications.
• Demonstrable experience of working with OFSTED and other regulatory bodies, quality assurance frameworks and assessment standards.
• Experience of managing a dispersed staff team including recruitment, training, sickness absence and managing performance – staff team size of 50+ staff members.
• Compassion, empathy and understanding for the work your teams do every day
• Passion for working within a home-setting, knowing the difference you are making to a young person’s life.
• Inspiration and motivation to ignite the passion for the work we do among your team.
• Your desire to disrupt and challenge the norm both within our organisation and across the wider Industry.
• Exceptional communication skills at all levels from child to Board member.
• Our North Star will speak to the very core of who you are; the relentless dedication that all children and young people have the developmental relationships that support them to connect with one another and their communities.     

Benefits

We offer the following benefits from day 1 of your employment with us:

• Equivalent of 27 days annual leave (plus bank holidays) increasing 1 day each year for your first 5 years!
• Workplace pension with Royal London (3% employer contribution, 5% employee contribution)4 x Life Insurance/Death in Service whilst in the pension scheme
• Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark10% off in our hospitality venues including the Malt Cross and the Café at our Activity Village in Newark.
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression
• Support for further study up to post-graduate level 7 courses to support your development£500 refer a friend scheme applicable across the Group
• Regular ongoing inhouse training
• Eligible to join the Blue Light Discount scheme
• Staff events and annual celebrations

On passing your probation, you can select from one of the following additional benefits:

• Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts
• £120 cash annual contribution towards either Travel costs or Childcare costs or Private gym membership

Closing Date – 22nd January 2025
Introductory Call – Ongoing to 22nd January 2025
1st Interviews – week commencing 27th January 2025
2nd interviews - week commencing 3rd February 2025

Location: Newark NG24 4FH
Contract Type: Permanent
Hours: Full time, 40 hours per week
Salary: £75,000

You may also have experience in the following: Operational Management, Head of Care, Residential Care Manager, Residential Childcare Manager, Head of Childcare, Care Manager, Case Manager, Support Worker, Charity, Charities, Third Sector, Case Management, Coaching, Mentoring, Social Worker, Case Worker, Engagement, Community Support, Rehabilitation, Resettlement, etc.

REF- 218 713

Warm Wales delivers a wide range of fuel poverty, sustainable energy and regeneration-based schemes.  The company was established by the National Grid in 2004 and became a Community Interest Company, the first in Wales, in early 2006.  Being a CIC means that our profits are reinvested in the communities in which we serve, making sure it’s those who require our help who benefit most.

We deliver a wide range of projects across Wales, working with partners in the public and private sectors to help provide homes with affordable warmth and to alleviate fuel poverty.

Regular dialogue with the Welsh Government allows us to provide challenge on plans and policies within the energy sector and position ourselves as leaders within the fields of energy efficiency and fuel poverty reduction across Wales.

Projects Director

Reports to CEO

Are you a dynamic collaborator with a passion for delivering impactful projects?  We are on the lookout for a Projects Director to oversee the management oof our projects and drive forward organisational improvement, prioritising efficiency.

As Projects Director, you will be responsible for multiple projects in different areas in Wales. Your role as a director may require regular travel to the North office to ensure support for managers and other employees and to maintain an understanding of each project's status.

Job Summary

The Projects Director is a pivotal leadership role responsible for overseeing the operational management of projects for the organisation.  

In this role, you will monitor project progress and outputs, ensuring high standards of delivery.

You will work to ensure organisational goals are met while fostering a positive and productive work environment.

Responsibilities:

Knowledge and understanding

• develop and maintain an awareness of rules and regulations e.g. Welsh Government, regulatory bodies and third sector organisations to ensure Warm Wales is delivering grant schemes effectively.

Project oversight

drive success across multiple projects at the same time, in different geographic locations involving a variety of employees and managers

• implement strategic plans that meet the organisation's goals and objectives using given resources.
• develop considered implementation plans for new projects
• track and manage project implementation, conducting regular reviews to ensure projects are accountable, accurate, and meet financial deliverables and obligations.
• analyse performance figures and forecast future activity levels and volumes accurately
• work with the Exec team to manage financial planning, budgeting, and resource allocation to ensure sustainability
• lead the team of 4 Project Managers, identifying opportunities for improvement and development
• provide comprehensive final reports and project closure when required.

Change management

• recommend changes as necessary to ensure projects are on schedule and producing satisfactory results
• develop effective ways to overcome challenges

Stakeholder management

• prepare presentations and reports as required for funders and the Board and Exec team
• cultivate relationships with key stakeholders including funding partners
• update stakeholders on project progress, changes from original plans, and existing or emerging risks
• produce appropriate and relevant documentation for all stakeholders
• represent Warm Wales at public events, meetings, and conferences to enhance the organisation’s visibility and reputation

Quality and Risk management

• compliance with contractual obligations, funder regulations, legal and regulatory requirements and internal policies
• ensure adherence to quality standards, working with the Quality Manager
• improve processes where feasible to drive best practice
• identify and manage risks to avoid delays or reputational damage

Requirements

In this role, you will demonstrate your ability to direct projects and understand expectations from all stakeholders. You will have:

• Proven experience in a senior leadership role within a non-profit or similar organisation.
• Ability to provide strong leadership and direction with a collaborative management style
• Relevant qualifications in project management, business administration, or a related field
• Excellent computer skills and ability to measure project performance using appropriate tools, systems, and techniques
• Ability to make strategic decisions based on comprehension of the context and impact
• Strong attention to detail in all aspects of project management

The Economist Educational Foundation is looking for a hands-on, experienced leader you will ensure operations and finances are robust, efficient, and aligned with ambitious vision for growth and impact

Reports to: Chief Executive Officer
Hours: Full time (40 hours) with flexible working. Core hours are 10am to 4pm, Monday to Friday
Location: Hybrid. Central London on Wednesdays and Thursdays, remote working on other days
Salary: £53,000- £60,000 per annum, depending on experience
Closing date: Tuesday 7th January 2025 (23:59 GMT)

We will contact all applicants after the closing date. The first round interviews will take place during the week of 13th January 2025. The second round will take place on 22nd or 23rd January 2025. Please ensure you will be available to travel to our London office for interviews on these dates.

ABOUT US

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues. Topical Talk, our programme, has already reached over 10,000 teachers and 400,000 children in over 124 countries. Our income will exceed £1million for the first time this year. Our goal is to reach over 1 million school children by the end of 2026, with ambitious plans to expand in the UK, USA and globally.

ABOUT THE ROLE

The Director of Operations and Finance will be a crucial member of our Senior Leadership Team, overseeing financial management, operations, and strategic growth. You’ll play a pivotal role in leading financial planning, supporting the charity’s global expansion, and driving digital transformation to improve efficiency and impact. You will also manage risk and compliance, ensuring robust operational foundations as we scale. This hands-on role requires a leader with proven experience in financial management, operational leadership, and people management. By joining us, you’ll be at the heart of shaping our future, helping us reach more children, and making a lasting difference on a global scale.

We are seeking a talented Director of Programme Delivery and Operations, fully committed to our widening participation cause, to join the Senior Leadership Team in a pivotal role for a growing and ambitious charity. 

You will have responsibility for ensuring we are providing high quality programme delivery to young people across our centre network, that are centres are functioning effectively, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The Director of Programme Delivery and Operations is a Senior Leadership Team position within the charity and reports into the Chief Operating Officer. The role is responsible for oversight of all centre programme delivery and performance across our network of 44 local learning centres (and growing).

Contract
This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted  proportionally for part-time candidates.

Start date
May 2025 (or as otherwise agreed)

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member)
with 1 day working from home. 

Location
The role would be based at one of IntoUniversity centres in Birmingham, Bristol, Coventry, Leeds, Liverpool, London, Manchester or Nottingham, with regular travel across the network and to our Head Office in London.

Salary
£60,000. 
Plus additional London contribution of £2,600 for London-based candidates.Pro rata for part-time candidate. 

Annual leave
33 days (inc bank & public holidays)
+ 3 closure days (two in December and one in July)
+ additional length of service entitlement
(one day per year of service, up to 5 days)
 

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm 
• Employee Assistance Programme including access to medical and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 20th January 2025. 

Interview Day (in-person) - Wednesday 29th January 2025. Please ensure that you are available on this date.

The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make.

We are looking for an experienced Operations Manager - a well organised individual who enjoys interacting with others and supporting them in their roles. You will be approachable, outgoing, responsive to problems as they arise and keen to solve them, and keen to see work completed effectively and efficiently with excellent communications skills. You may have a background or some qualifications in HR.

This crucial and hands on role will be responsible for the smooth running of the organisation. Working closely with the whole team, you will be exposed to all areas of our work, playing a critical role in our delivery of impact, and supporting staff across the organisation. You will report to Senior Finance Manager and line manage the Operations Assistant.

This is a part time role from 20-25 hours per week. This is a hybrid role requiring at least 2 days per week in our office in
Brixton.

For further information please view our full job pack which you can find attached. 

Our client is a family of 25 independent girls’ schools including two academies across England and Wales. Since forming in 1872, the organisation continues to be at the forefront of education for girls providing transformational bursary awards to help even more girls learn without limits, now and into the future. Right now, they are seeking a Head of Philanthropy Operations to join on a 12-month maternity cover contract. 

Head of Philanthropy Operations 

Up to £74,000 FTE   

12-month contract 

Full time / 0.8 working week 

Location: Hybrid, London 

The Head of Philanthropy Operations will lead a team of five with three direct reports and will work closely with the Deputy Director of Philanthropy and Partnerships to ensure the successful delivery of the strategy. The position will lead all philanthropy operations, focusing on overseeing the budget, reporting on the finances and managing the database including the fundraising pipeline. Whilst there is no income target attached to the role, the Head of Philanthropy Operations will have a crucial part to play in the achievements of the Philanthropy and Partnerships team.  

The selected candidate will be an experienced leader in fundraising operations, including experience managing budgets, leading reporting processes and overseeing the fundraising database, ideally within a multifaceted organisation. In addition, the successful candidate will have line management experience and crucially, they will be passionate about social mobility. You will need to have the right to work in the UK in order to be eligible for this role.     

To apply    

Our client is a Disability Confident Employer so you will guarantee you an interview if you are disabled and meet the essential skills in the person specification.

Prospectus encourage applications from all individuals, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity status. If you meet some of the criteria but not all, you are still encouraged to inquire and learn more, as Prospectus can guide you through each aspect of the role and support your application. 

Prospectus is dedicated to supporting candidates throughout the application process. To apply, please submit your CV initially. If your experience is suitable, you will receive the full job description, and a call or meeting will be arranged to brief you on the role, ensuring you have all the information needed to formally apply. We look forward to connecting with you soon. 

Responsible to : Chief Executive Officer (CEO)

Responsible for : Client facing teams including domestic and sexual abuse support workers, helpline, counselling, safe accommodation and children’s teams. (Direct Reports: 6)

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. We believe in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the delivery of a compliant and effective operation, she will provide direct line management for the Pathway Project domestic and sexual violence support, outreach and helpline teams. She will be responsible for the delivery of high quality support within the safe accommodation sites and excellent quality of service within Pathway Projects counselling provision. She will have a focus on excellence and understand the drive for continual improvement and increased performance. She will collaborate with colleagues to drive the development and maintenance of networking and fundraising links within the local community. She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality services to service users, and creating a working culture where all are valued and encouraged.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To implement and deliver the strategic plan for the operation, adhering to regulatory and financial controls.

c. To ensure the Charity is operated to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

d. Ensure Pathway Project remains responsive to the needs of its service users, staff and trustees and can demonstrate the value of the services provided and the impact of its work.

e. Be an expert on matters relating to Domestic Abuse, and best practice in supporting end users.

2. FINANCIAL MANAGEMENT

a. To be accountable for the delivery of the operation, within defined financial criteria, including business plan & cash flow targets.

b. Support the CEO in providing oversight on the wider financial performance of the Charity.

c. To understand the income generation strategy and collaborate to develop it as required.

d. To support the CEO in the sourcing of funding opportunities and complete any required applications and any required data returns as per funding guidelines.

3. GOVERNANCE

a. To work with the CEO to lead and manage the Charity in accordance with the articles of association and in line with the obligations of the Charity Commission.

b. To support in the development of a best practice operating infrastructure, to allow the Trustee Board to fulfil its statutory responsibilities and exercise effective control.

c. To maintain up to date policies and procedures.

d. To provide support and guidance to the CEO in all aspects of the running of the charity.

e. To ensure accurate record keeping and data security

4. LEADERSHIP

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To ensure robust recruitment and training processes are in place.

c. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

d. To monitor and manage the quality of service delivery.

e. To work with the team, CEO and Board to provide a safe, and motivating work environment.

f. To provide line management to all staff who deliver client facing services including domestic and sexual abuse teams, safe accommodation team, counselling team and children’s services.

g. To recommend improvements in the management structure of the teams, including consideration of the overall delivery to budget.

h. To ensure all HR records and practices are maintained, utilising the support of external HR resource where required.

i. To ensure monthly supervisions are completed including assessment of case management on OnTrack.

j. To work with Head of enabling services to ensure volunteer contribution to the client based services is maximised.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To link into the Head of enabling services around income generation and the development of a Community Fundraising Group supported by volunteers.

c. To support Pathway Project CEO, managers and Community Engagement Worker with driving Pathway Projects social media agenda in order to build community support.

d. To be Pathway Projects front facing liaison for community fundraising and support.

e. To attend meetings, as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange outreach team/staff meetings which positively support the team.

b. To attend management meetings, and where required, Board or Sub Board meetings.

c. To take part in the equitable recruitment of new staff, to deploy existing staff effectively and to motivate and manage the activity of staff ensuring that they effectively contribute to the achievements of Pathway goals and to their own personal development .

d. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

e. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project.

f. To ensure the Pathway maintains strong links with local agencies and helps support the domestic abuse agenda through sharing of data and attendance at meetings.

g. To deputise for the CEO where required, alongside other management.

h. To lead on operational projects for the organisation as the main point of contact and oversee work that needs completing, e.g. maintenance of building, service contracts alongside the Finance Manager.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project.

f. Maintain effective networks with all principal supporters and stakeholders. To actively seek opportunities to expand and promote the role of Pathway within the local community.

g. Undertake any other duties that may reasonably be required from time to time.

Person Specification

Essential

• Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector 
• Experience in managing teams at a high level with strong team building and leadership skills 
• An understanding of compliance and continual service improvement to ensure quality assurance and service improvements 
• Experience of or a good understanding of Funders, reporting structures and the expectations placed on charities by funders 
• Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards. 
• Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines. 
• Experience of working in an environment with confidential data 
• The ability to lead teams to demonstrate excellent customer service delivery for all stakeholders, clients and partners. 
• Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting. 
• Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision 
• An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.
• An understanding of and a commitment to equal opportunities in employment and in-service delivery.