Operation coordinator jobs

We are looking for an enthusiastic individual with a passion for working with people and experience in event coordination. 

About the National Pro Bono Centre:

The National Pro Bono Centre brings together charities dedicated to the providing pro bono legal services and improving access to justice.   We serve as a central resource for charities who help people seeking free legal advice and representation.  Our work fosters collaboration, coordination, and improved service delivery among stakeholders in the pro bono sector. Through our work, the Centre supports the wide range of pro bono projects and brokerage which charities provide; helping individuals and communities all over England and Wales get access to justice.

The role:

The ideal candidate will also demonstrate excellent operational and administrative skills and will be comfortable working regularly in a physical office setting. You will report to the Executive Director (who also works part time) and work alongside a small team consisting of the Project Director, the Head of Communications and Community Development, the Operations Manager and the Regional Pro Bono Support Officers.  You will also get to know our dedicated and friendly board of trustees and our freelance consultants.

Key Responsibilities:

Events Coordination:

• Assist in organising key London events for the National Pro Bono Centre, including:
  • The Commercial Litigators’ Forum (CLF) reception and other evening events and
  • Pro Bono Week events in early November.
• Collaborate with event leads and key stakeholders to define event objectives and support requirements.
• Serve as the main point of contact for speakers and attendees, providing logistical support leading up to and on the day of the events.

Justice Hub Management:

• Bring vision and energy to make the Hub an exciting, collaborative space for access to justice charities.
• Act as the key liaison point for the Founding Members and other organisations using the Justice Hub, managing desk and room bookings.
• Coordinate with the International Dispute Resolution Centre, where the Hub is based, in relation to the operational and administrative management of the Hub.
• Oversee booking systems, health and safety procedures, and office management for the Hub.

It is also anticipated that you will combine both aspects of this role in organising future events at the Justice Hub, bringing together key people from across the legal charity sector to collaborate and share ideas and best practice.

About you:

We are looking for someone with 2 to 4 years proven event management experience and strong office management knowledge. 

As part of the role, you will be required to work in the office at least 2 days per week, with the flexibility to travel to London for supplier and venue meetings when required.

The successful candidate will possess the following skills and qualities:

• Ability to build positive relationships with key stakeholders, charities, and both current and future users of the Hub. 
• Ability to work proactively and on your own initiative, identifying opportunities to streamline processes and improve efficiency, including for others. 
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Experience in setting up and improving administrative systems, particularly in relation to IT and office management.
• High level of accuracy and attention to detail with excellent written and oral communication skills.

Equal Opportunities Statement

We are committed to creating an inclusive environment for all who work with us and strongly encourage applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender identity, gender reassignment, marital and civil partnership status, neurodiversity, pregnancy, religion or belief, sexual orientation and socio-economic background.

Data Protection

By applying for this role and sending your covering letter and CV you consent to NPBC using and keeping information about you or by third parties, e.g. referees relating to your application or future employment. This information will be used solely in the recruitment process. For unsuccessful candidates, the information will be destroyed within 6 months unless you have consented to extend this period.

Could you be our new Volunteer Support Coordinator?

Who we’re looking for

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Service Manager, you will support them with managing our Remote services. You will provide support to volunteers and oversee the daily running of the service when on duty to ensure day-to-day operations run smoothly. 

We’re looking for an analytical, detail-oriented professional to join our senior management team as Finance and Operations Manager. You’ll ensure the smooth operation of our financial and legal aid reporting processes and manage office contracts across our three locations.

Salary: £38,700 per annum, plus 4% pension contributions
Reports to: CEO, Trustees, Finance Board of Trustees, and SMT
Term: Permanent, Full-time (35 hours per week)
Based at: SWLLC’s Croydon Office / Hybrid working available

For more details, please see our application pack. 

To apply, send us your CV and covering letter (no more than two pages of A4), clearly outlining how you meet the person specifications and why you would like to join South West London Law Centres.

Applications without a covering letter will not be considered.

Closing date: 5 pm on 02/05/2025

Volunteering Coordinator  

Reporting to: Volunteer Recruitment Manager 

Salary: £24,570 - £25,340 pro rata  

Hours: Flexible between 30-37.5 hours per week  

Terms: Permanent, 25 days Holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution  

Location: Bristol with occasional travel 

Closing Date:  9:00am 14th April with interviews being held on 21st, 23rd and 24th April, however applications will be reviewed as they are received and FSSW may close the role at an earlier date.

About FareShare South West 

FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity and routes out of poverty for people across the south west. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. 

By joining us, you’ll be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet. 

FSSW is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people and many others. 

Purpose of the role:  

Volunteers are the backbone of our operation at FSSW, we recruit over 350 volunteers from a myriad of backgrounds, who make up around 90% of our team. The volunteers help with every aspect of the operation from driving our vans, picking orders to administrative duties.  They gift their time to FSSW for many reasons including wanting to be part of the solution to food waste, ensuring perfectly good in-date surplus reaches people in need, giving back to their local community or some are looking for professional and/or personal development.

We have built a volunteer programme which supports a wide demographic of people. This role will primarily lead on: 

Rota and Data Management 

• Work with the Warehouse Managers and the wider FSSW team to ensure the roles advertised reflect the needs of the operation 

• Work with the Volunteer Recruitment Manager to ensure the rota is filled and monitor patterns, themes or fluctuations.

• Attend any required meetings with the operations team around volunteer roles, rota, and retention.

• Ensure the CRM system (Salesforce) is kept up to date

• Maintain volunteer information and confidentiality, ensuring compliance with GDPR and safeguarding policies 

Recruitment and Retention Support 

• Support the Volunteer recruitment manager in aspects of the recruitment process including responding to enquiries, inductions and developing the volunteer retention and recruitment plan.

• Work with the wider FSSW team to support and develop volunteering opportunities for corporate supporters and food partners 

• Work with the Head of Department, volunteering team & employability teams to feed into volunteer and employability programmes 

• Analyse and monitor volunteer retention, noting positive reasons for moving on and be part of developing strategies to improve retention  

Communications

• Respond to/answer any enquiries/communications via telephone, email, in person or via inhouse IT/systems 

• Respond to volunteer no shows or gaps in the rota to solve any connected issues 

• Be part of delivering an ongoing internal communications plan to ensure staff and volunteers are up to date with plans, developments and activities involving volunteers

• Work with the communications and volunteering teams to actively engage and promote the volunteer programme across Bristol   

Volunteer experience and pastoral care

• Maintain a positive and supportive volunteer programme and experience 

• Lead on volunteer wellbeing throughout the shift and provide appropriate support where needed 

• Host corporate volunteering days across Bristol 

• Support and progress the volunteers FSSW journey and experience to create positive community impact and support volunteer retention 

• Work with the volunteer team to develop opportunities within the volunteer shift or events that enhance the volunteer experience, wellbeing, and retention.

• Ensure volunteer policies, procedures, and risk assessments are adhered to, including safeguarding with vulnerable adults 

Person specification – knowledge, skills, experience, and values:  

It is not expected that the successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged.

Essential 

• A working knowledge of the voluntary sector and/or experience of carrying out voluntary work 

• An understanding of what drives volunteers 

• Experience managing and supporting volunteers and/or teams 

• Ability to establish and develop positive relationships with volunteers as well as a range of external partnerships and beneficiaries 

• Excellent organisational and time management skills to prioritise work, handle conflicting demands and meet tight deadlines 

• Working knowledge of software packages and databases and good IT skills   

• Ability to contribute data to and write reports for internal management purposes 

• Ability to inspire and motivate volunteers across the organisation 

• Willingness of occasional travel and work outside of standard working hours for specific events/requirements.

• An interest in and commitment to FareShare South West’s mission and core values 

• Integrity and sensitivity to vulnerability issues and different support needs 

• Excellent communication, presentation, and interpersonal skills with volunteers 

Desirable 

• Ability to remain calm and solution-focused under pressure 

• Ability to follow processes with an attention to detail  

• Ability to analyse workforce requirements and targets 

• Administration experience, including database and record-keeping 

• Experience of supporting the pastoral care and professional development of others   

• Driving Licence 

Why work for FareShare South West? 

• Real Living Wage employer 

• Benchmarked pay scales 

• Employee Assistance Programme – free advice and counselling 

• Access to a free professional coach 

• Annual budget for personal development training for every staff member 

• Staff wellbeing group 

• Inclusive, welcoming culture 

• Rewarding roles with genuine positive impact on the environment and local people through food, volunteering and employability skills 

We actively encourage applications from people of all lived experiences, including but not limited to people from the global majority, LGBTQIA+ people, disabled people, a working-class background, not from a University-attending family. We value the positive impact that wide representation has on FareShare South West. 

We want to work with you to make sure that the recruitment process is accessible for you. If you have any questions about the post, please contact Samantha Robinson and Kate Meyler at 0117 954 2220 to let us know how we can support your access needs. 

To apply please send your CV and a cover letter explaining why you would be a good fit for the role.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

We are looking for a Societies Development Coordinator to provide accurate, consistent and innovative support to the 400+ clubs and societies, committees and volunteers. They will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities.

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). 

Key Requirements

Do you have experience of organising and managing a variety of events; or enabling volunteers to deliver events? Do you have knowledge and understanding of student activities programmes including clubs, societies and volunteering? 

If the answer is yes, then we want to hear from you.

Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment.

SIGNPOSTING AND FOODBANK SESSION COORDINATOR

Lambeth & Croydon Foodbank (part of Oasis Hub Waterloo)

FULL-TIME or PART-TIME: 32-40 HOURS PER WEEK

FIXED-TERM CONTRACT: 12 months, although will be extended if funding continues

SALARY: £33,422 for 1FTE

We have an exciting opportunity for a Signposting and Collection Session Coordinator as part of our Foodbank team. This new role will provide dedicated 1-2-1 support to people accessing the Foodbank, delivering Foodbank collection sessions and developing our remote and in-person signposting and support for those accessing the Foodbank. This is a fast-faced, person-centered role, having a direct impact on the lives of local people experiencing hardship

Key responsibilities of this role will be:

• Providing operational support to Foodbank collection centres in host venues across Lambeth and Croydon
• Providing and developing wraparound support to those accessing the Foodbank
• Delivering and developing in-person and remote signposting
• Working with volunteers, partner organisations and host venues to provide effective and efficient support through collection sessions and beyond

The successful post holder must have:

• Proven experience of working or volunteering within a not-for-profit organisation/other food bank
• Experience working with people with multiple and complex needs
• Excellent communication skills

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution

· A generous holiday allowance

· Working as part of a friendly, community-minded team of professionals

If you are interested in being part of this fantastic project and want to know more or for an application pack, please visit the Oasis Charity Jobs Website.We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.

2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.

Completed applications should be returned by 9am Monday 28th April 2025

Interviews will take place in-person on Tuesday 6 May 3rd March,

 The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

London & the South East

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

We care about healthy communities. 

We’re looking for a Health Coordinator to help power our pre-treatment work.

Health Coordinator

Location: Woolwich Service Users Project (WSUP), Woolwich, SE18 6BJ
Salary: £33,000 per annum + benefits
Hours: Full-time (flexible working considered)
Contract: Fixed-term 12 months

Reporting to: CEO
Closing date: 28th April 2025

About Woolwich Service Users Project (WSUP)

WSUP is a grassroots charity providing holistic support for people experiencing homelessness, poverty, addiction, and mental health challenges. With a focus on lived experience and implementation of trauma-informed practice, we offer a range of essential services, from haircuts and healthcare screenings to wellbeing activities and community advocacy. 

In recognition of our impact, WSUP won the Best of Royal Greenwich Business Award 2024 in the Health and Wellbeing category, highlighting our commitment to tackling health inequalities and improving community wellbeing.

We are looking for a passionate Health Coordinator to lead our efforts in improving healthcare access, preventing homelessness, and supporting public health initiatives in the community.

The Health Coordinator will play a key role in connecting people to essential healthcare services, strengthening early intervention work, and supporting community-led public health initiatives. The role will also focus on homelessness prevention and ensuring that people face challenges with housing, mental health, and substance use receive the right support at the right time.

This role is ideal for someone with experience in public health, healthcare coordination, or homelessness support who is committed to addressing health inequalities in Greenwich.

Key Responsibilities

1. Access to healthcare and preventive support

• Implement a pre-treatment approach across all WSUP’s activities, ensuring that people who are not yet ready to engage with formal healthcare services receive support and information, including harm reduction, peer mentorship and stabilisation services.
• Link people to healthcare providers, mental health services and addiction recovery programs.
• Monitor preventative care initiatives, including TB and Hepatitis C screenings, to promote early detection and intervention.
• Lead public health campaigns to increase awareness, challenge stigma and promote access to healthcare.
• Develop partnerships with GPs, the Rough Sleeping Health Working Group and local health teams to coordinate care and share resources.
• Use data-driven insights to identify gaps in services and advocate for improved health provision.

2. Prevent homelessness

• Implement a casework framework to support people at risk of homelessness.
• Develop referral pathways with GP practices to ensure healthcare professionals can refer people at risk of housing instability.
• Collaborate with housing organisations and local authorities to secure rapid interventions for those facing homelessness.
• Monitor and evaluate outcomes using the In-Form Community Case Management System (CMS) to improve service effectiveness.

3. Strengthen volunteer and safeguarding capacity

• Recruit, train and mentor Peer Support Volunteers, ensuring they are equipped to provide outreach and advocacy.
• Ensure strong safeguarding practices across all health and homelessness prevention initiatives.
• Engage with the community to shape WSUP's health programs based on lived experiences and local needs.
• Build long-term capacity, embedding Trauma-Informed Care (TIC) and Psychologically Informed Environments (PIE) into WSUP’s services.

Person Specification

Essential skills & experience

• Experience working in healthcare (non-clinical), public health, social work, or homelessness services.
• Strong knowledge of health inequalities, mental health challenges and addiction recovery pathways.
• Experience implementing pre-treatment approaches or harm reduction models in community settings.
• Ability to develop and manage partnerships with healthcare providers and local services.
• Experience working with people experiencing homelessness, poverty, or addiction.
• Strong data management skills, ideally with experience using case management systems (e.g., In-Form CMS).
• Excellent communication skills, with the ability to engage and empower individuals with lived experience.
• Commitment to safeguarding and embedding Trauma-Informed Care (TIC) approaches.

Desirable skills & experience

• Lived experience of homelessness, addiction recovery, or mental health challenges.
• Knowledge of housing policy, benefits, and homelessness prevention strategies.
• Experience leading public health campaigns or community engagement initiatives.
• Training or experience in safeguarding.

What we offer

• A chance to make a real impact in tackling health inequalities and homelessness.
• A supportive and inclusive team environment, where lived experience is valued.
• Ongoing professional development and training opportunities.
• Flexible working arrangements.
• Access to WSUP's volunteer network and community support

How to apply 

To apply, please use Quick Apply and add your CV and a cover letter of no more than two A4 pages outlining your suitability for the role (in response to person specification).

WSUP is committed to being an inclusive and equal opportunities employer. We actively welcome applications from people of all backgrounds, and we particularly encourage individuals with lived experience of social exclusion to apply. 

The role is subject to a satisfactory Disclosure and Barring Service (DBS) check at the appropriate level, proof of the right to work in the UK, and receipt of two satisfactory references. 

Are you passionate about empowering young people to unlock their potential?

Do you have the skills to support our busy team of Educational Partnerships Managers to deliver impactful programmes within education? If so, we have an exciting opportunity for you to join our team as our Delivery and Volunteer Support Coordinator at Young Enterprise (YE).

About us

This is a fantastic opportunity to join a team of over 90 employees and over 2000 volunteers united by our goal to empower young people to discover, develop, and succeed by equipping them with the skills, knowledge, and confidence they need to thrive in work and life.

Through hands-on enterprise and financial education programmes, Young Enterprise helps young people build essential skills such as problem-solving, teamwork, leadership, and financial literacy—preparing them for the modern world.

Since we set up in 1962, we have ensured over 7 million young people had the opportunity to prepare for the world of work and over 1 million young people set up and run their own business.

Why Work for Us?

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. Here’s what you can expect from us:

• People-Focused Culture: A friendly and supportive workplace where we work together to achieve our mission.
• Commitment to Equality and Diversity: We actively promote an inclusive environment where everyone can thrive.
• Generous Benefits Package: Enjoy a generous holiday allowance, access to an NHS top-up scheme, Employee Assistance Programme, cycle-to-work scheme, and more.
• Mentorship Opportunities: Access to a mentoring scheme with a corporate partner to support your personal and professional development.
• Life Assurance: Group Life Assurance for added peace of mind.
• Pension scheme

About you:

• A Motivated Self-Starter: Someone who is proactive, driven, and able to take initiative.
• Strong Relationship Builder: Someone who enjoys building and nurturing strong relationships internally and externally, and values volunteers and the contribution they make.
• Excellent Organisational Skills: The ability to prioritise, manage multiple tasks, and problem-solve effectively under pressure.
• A passion for events: The ability to support the organisation of events – from inception to delivery and review.
• Enthusiastic about volunteering: Someone who understands the impact of volunteering, with the passion and drive to ensure that our volunteers have an excellent experience.

About the Role:

As the Delivery and Volunteer Support Coordinator, you will play a vital role in supporting the work of the Educational Partnerships team in London and the SE.  This means you'll be supporting our work with schools that serve young people from areas with the greatest barriers to social mobility. Your mission will be to ensure YE’s programmes in London and the SE are delivered effectively and ensure our volunteers feel well supported throughout their volunteer journey with YE.

You’ll be a key member of YE’s Educational Partnerships Regional Team, collaborating closely with Educational Partnerships Managers, the Educational Partnerships Regional Manager, the Volunteering Team and National Fundraising to support the success of our enterprise and financial education programmes. These programmes are designed to help young people make positive contributions to their communities and society, while equipping them with the tools to shape their own future.

This is a dynamic and rewarding role where no two days are the same. There is a degree of manual handling and you may be required to work some evenings and weekends. You will engage directly with internal and external stakeholders and take responsibility for several reporting and administration processes.

Key Responsibilities:

• Develop and Nurture Relationships: Cultivate and expand internal and external relationships that facilitate the delivery of YE’s programmes and services effectively. 
• Volunteer Management: Identify, recruit and locally train event-based volunteers. This will include harnessing excellent relationships with volunteers, ensuring that our volunteers are supported on their journey with YE.
• Event support: Manage all the logistics for various events that occur as part of YE’s programmes over the course of an academic year.  Including, launches, training, trade fairs and showcases.
• Collaboration and Teamwork: Work alongside your regional team to achieve shared KPIs, contributing to the success of the region and the wider organisation.
• Safeguarding: Undertake training and ensure YE’s safeguarding policy is adhered to at all times.
• Tech-Savvy: Competence in using IT tools such as Microsoft Word, Excel, PowerPoint, and Teams.

Keeping Young People Safe:

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment.  In most cases a previous conviction will not prevent you from being great at this role - to find out more please refer to the job description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

How to Apply:

If you’re ready to make a real difference to the future of young people in London and SE, we want to hear from you! Please send your CV and a cover letter (no more than two pages) outlining why you are the ideal candidate for this role. Applications must be submitted by 23:30 on 17 April 2025. Please note that applications without a cover letter will not be considered.

Interviews will be conducted via Teams, and we may shortlist and invite candidates to interview before the closing date. While we aim to respond to all applicants, if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.

Join us and be part of an organisation that’s shaping the future of young people across the country. Apply today!

As a Procurement Coordinator, you will play a critical role in supporting the Procurement Manager in developing and optimising procurement processes across the charity.

The Procurement Team at Alzheimer’s Research UK ensures value and efficiency across key procurement activities. The team is responsible for developing procurement strategies, leading key sourcing projects, and ensuring cost-effective purchasing of goods and services, all while maintaining compliance with ethical and regulatory standards.

In this role, you will take on key responsibility in procurement operations, overseeing supplier management, compliance monitoring, and procurement data analysis. You will act as a key liaison between stakeholders, departments, and external suppliers, ensuring that procurement practices align with the charity’s objectives. You will also lead procurement initiatives, identifying risks, improving controls, and supporting strategic decision-making.

Main duties and responsibilities of the role:

Supplier and Contract Management

· Maintain and reviewing the Approved Supplier List, ensuring regular updates and compliance.

· Manage Supplier Approval processes, addressing supplier queries and ensuring timely assessments.

· Lead on procurement compliance monitoring, ensuring adherence to contractual obligations and procurement policies.

· Review and maintain the Contract Management System, ensuring up-to-date records of agreements and renewals.

Procurement Strategy & Value-for-Money Initiatives

· Collaborate with the Procurement Manager to drive value-for-money projects and cost-saving initiatives.

· Support the evaluation and selection of suppliers, ensuring alignment with procurement best practices.

· Conduct procurement data analysis to identify cost-saving opportunities, risks, and inefficiencies.

Process & Compliance Improvement

· Support the development and implementation of procurement policies and procedures.

· Monitor procurement activities, identifying risks, irregularities, and ineffective controls.

· Provide recommendations to improve procurement operations and mitigate risks.

· Assist in conducting audits and compliance checks to maintain high procurement standards.

Stakeholder Engagement & Training

· Act as a point of contact for procurement-related queries across the organisation.

· Promote procurement awareness initiatives

· Prepare reports, insights, and presentations to support decision-making.

What we are looking for:

· CIPS Qualification or equivalent (or willingness to work towards achieving it).

· Strong understanding of procurement principles, policies, and best practices.

· Significant experience in a procurement support or project coordination role.

· Experience managing procurement-related projects, ensuring effective planning, execution, and reporting.

· Proficiency in Microsoft Office, including advanced Excel skills (Pivot Tables, Formulas, and Data Analysis).

· Excellent attention to detail, accuracy, and numerical aptitude.

· Strong organisational and time management skills, with the ability to manage multiple projects and deadlines.

· Strong analytical skills with the ability to interpret procurement data and generate insights.

· Ability to work autonomously and take initiative in procurement-related activities.

· Strong written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.

· Ability to adapt to changing priorities and work proactively in a fast-paced environment.

· Passionate about continuous improvement and delivering value through procurement.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 21st April 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

 Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

Practical, helpful and supportive – you thrive working at a fast pace whilst maintaining accuracy and you work collaboratively with others to complete tasks, you are a confident MS Office user.

A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

Flexible working hours to balance home and working life

25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

Company car for front line care posts

Access to the Blue Light Card Scheme, and other rewards and discounts

Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

Pension scheme where we contribute 5% of your salary and you contribute at least 3%

The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place either on Teams or at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

On The Water Project Coordinator

Location: Homebased / Remote with regular travel to Birmingham, London and Edinburgh

Contract: Fixed term until 31st December 2025, full time 35hrs per week

Salary: £32,250 gross per annum

Closing Date: Monday 21 April 2025

Interview: Interviews to be held on Friday 2 April

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for an On The Water Project Coordinator to join our team.

About the role

This is an exciting opportunity to lead on an externally funded outreach project providing hard to reach young people with the opportunity to try free boating sessions over the summer holidays.

This is a very varied and rewarding role that requires someone who is self-motivated, organised, creative, tenacious, positive and IT competent with experience in project management.

You need to be able to motivate and inspire your project team, ensuring that the project is on target through continuous monitoring and evaluation. The On The Water Project Coordinator will be responsible for the line management of 3 fixed-term Project Assistants.

Whilst this role is homebased for the majority of the time, it requires the post holder to travel to each of the locations intensively throughout the 5 week delivery period, as well as regular travel for both the planning and evaluation periods. Travel expenses are covered as part of the role.

Responsibilities

Coordinate and ensure the delivery of the On the Water project.

• To manage the temporary Project Assistants at Royal Docks, Midlands and Port Edgar Boat Stations
• Work with the Project Assistants and Growth and Development Workers to enable the effective recruitment of young people, particularly those facing difficulties or disadvantage to the project through recruitment and referrals from local authorities, schools and other relevant bodies
• Devise, plan and implement systems to record and report on the project’s activity, progress and outcomes
• Manage the budget in accordance with the agreed expenditure targets, ensuring that accurate records are maintained
• Ensure the safe and smooth running of delivery in line with all internal policies
• Manage the evaluation, wrap up and future planning of the project
• Ensure the project meets it's targets and funders have timely and accurate reports
• Develop robust monitoring and booking systems and ensure they are rolled out, understood, and used across all 3 sites

Requirements

• Experience of working with young people or community development in a wide variety of community groups
• Experience of planning, delivering and evaluating projects and/or activities
• Proven leadership skills
• Building partnerships
• Excellent internal and external stakeholders skills
• Line management responsibility
• Full Driving Licence

Desirable

• Qualification in Project Management
• Line management of a remote team

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

If you are interested in this On The Water Project Coordinator vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

We are seeking a Support Network Coordinator to cover the Southeast region.

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

Support Network Coordinator - Southeast
Location: Home-based, must be based in the southeast
Contract: Permanent
Hours: Part Time, 28 hours per week (0.8 FTE)
Salary: £28,032 per annum (£35,040 FTE)

The post coordinates two vital parallel strands:

• In your region, to reach and support newly and long-term spinal cord injured people and their families:​
  • Developing a strong partnership with all available specialist services, charity and business partners; managing a dedicated team of volunteers as well as providing direct support to SCI people with more complex needs.
• Nationally, working to facilitate the link between SCI people and the network of services:
  • Referring SCI people and their families to our clinical/health expert support teams and advocacy services; working with the Digital Engagement team to build on-line links to regional partners in your area; supporting fundraising, campaigns and communications.

This is the role for you if you’re good at:

• Building strong relationships
• Identifying opportunities
• Engaging people
• Being organised
• Providing life-changing support
• Making the ask

Job Purpose

Each of the Support Network Coordinators have the responsibility for delivering, maintaining, and expanding the support services available to SCI people and their families in their region of the UK.

Your typical week will involve:

• Working within a network of healthcare settings across a specific region. Building relationships with key healthcare professionals to ensure awareness of SIA services
• Working with a team of volunteers to locate, identify and build support plans for people within SCA and their families
• Developing and engaging a portfolio of high-quality service-providers, support groups, charities and supporters
• Establishing links with health care professionals and maintaining regular contact

Please note, for this role it is essential that an applicant has a personal lived experience of a SCI or CES, and lives in the southeast region.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Access to discounted gym membership
• Free car parking at Milton Keynes, Head Office
• Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

Closing date: 14 April 2025, 9am
Interview dates: 30 April 2025 or 1 May 2025 at SIA House, Milton Keynes.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Role: Case and Progress Coordinator(s)

Reports to: Service Manager

Hours: 25 – 37 hours a week with weekend availability required

Salary: Band 6: £23,569 - £25,974 (pro rata) + benefits.

Salary is based on FT (37 hours) and will be dependent on hours worked.

Contract: Permanent subject to ongoing funding

Purpose

The purpose of this post is to support the delivery of our Homeless Hub, Community Hub and Community Outreach. You will work across our Homeless Hub and Community Hub as part of an integrated team supporting people who are in Hunger, Hardship and Homelessness

You will support front line staff in the delivery of a person centered, trauma informed approach. You will oversee the operational policies within the service and support with general operational delivery.

You will work as a member of a small, dedicated staff team. You will work in close partnership with our student placements and volunteer team members who, alongside our staff team, provide ongoing support to homeless and community-based individuals with the aim of moving them into permanent accommodation wherever possible.

You will engage/re-engage, refer, and support dependent alcohol and drug users to access evidence-based harm reduction, treatment, and recovery support programs to initiate recovery, build/or utilize recovery to move into long term sustained recovery and social (re)integration.

This role involves extensive work with clients with multiple complex needs, so if you have experience of working independently or delivering therapeutic groups in a Substance or Alcohol Misuse setting, we would especially like to hear from you.

We work with multiple partners, and often our role is identifying the challenges individuals may be facing or have previously faced, so we can facilitate other partners’ support based on the needs identified.

This role is an important role within the charity, ensuring all our teams work together to deliver high quality and successful services to those in need.

Responsibilities

Case and Progress Coordination

· To oversee the delivery of effective, trauma informed, person centred support across all our homeless services. You will have a casework portfolio; be directly responsible for meeting regularly and identifying support required.

· To contribute to effective case management and coordination covering areas of risk, problematic behavior, housing, social functioning, employability, psychological and physical health of our service users.

· To engage with and actively listen to clients’ views and to be able to use this to improve the service delivery where possible.

· To provide education and raise awareness to help service users manage factors which affect their mental health, substance misuse and physical wellbeing.

· To listen to service users and encourage positive steps towards their personal development.

· To provide advice, information and practical and emotional support to service users regarding support they require.

· To develop, alongside service users, flexible and realistic person-centred plans with agreed guidelines.

· To signpost and make appropriate onwards referrals, with consent, to meet needs not addressed by our integrated service.

· To advocate for service users, where necessary with external services.

· To support clients by prompting and helping them to attend appointments.

· To encourage service users’ involvement in personal progression in the form of education, training, employment activity or volunteering, if appropriate.

· To work closely and collaboratively with the Council’s single Homelessness Team ensuring a joined-up support offer, avoiding any unnecessary duplication of work.

· To work with clients to improve their skills and overcome barriers so they are able to successfully move on to independent housing.

· To ensure service users engage in the support on offer.

· To effectively liaise with a range of service providers and agencies, in order to establish, or improve, services for clients.

· To report daily on operational outcomes, highlighting positive changes in users of the service.

· To Complete weekly reports on service users’ progression, highlighting positive changes in users of the service.

· To champion recovery within the project through promoting Peer led activities.

· To train and progress ‘Lived Experienced Volunteers’ in leading and supporting groups.

Drug and Alcohol Support:

· To be part of an integrated rough sleeper’s substance misuse service, specifically for alcohol and drug dependence and complex needs within a range of treatment and recovery pathways.

· To promote and support individuals into both abstinences based and medically assisted forms of recovery.

· To contribute to the overall performance of the integrated service to ensure that contractual output targets are achieved. To support the delivery of leading therapeutic group work with service users related to substance misuse.

· To support the delivery of overdose prevention training.

· To provide harm reduction advice, information and support to reduce drug and alcohol related deaths and blood-borne virus infections, with an emphasis on safer drug and alcohol use.

· To engage with dependent alcohol users, high-risk drinkers with complex needs, and drug users, and facilitate access to assessment, treatment, and recovery options.

· To conduct assessments, risk assessments and co-produce care plans and reviews with clients.

· To proactively re-engage service users who are at risk, have dropped out of treatment and recovery activities by engaging at access point, and using motivational techniques to bring people back into treatment.

Service Coordination:

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all users are registered and assessed and understand the expectations on them accessing the Homeless Hub and Community Hub.

· To complete registration forms with clients who are new to the service.

· To complete registration forms and risk assessments with clients who are new to service.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manager.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other organisations within and out of the homeless sector, pulling in their resources and expertise.

· To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.

· To ensure a collaborative approach is used, with effective communication links developed with external professional partner agencies who are involved in the provision of support to individuals.

· To promote anti-discriminatory practices, and challenge prejudice and stigma associated with substance and alcohol use, homelessness, and poverty in a professional manner.

· To co-facilitate other treatment groups with Hope Centre and project staff.

· To actively promote and support peer recovery and activities.

· To support volunteers and students working within the Homeless Hub and Community Hub in accordance with Hope Centre’s policies and procedures to maintain order, safety and security.

· To provide supervision and reflective practice of client cases and pathways where appropriate to ensure effective and efficient service delivery.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

· To undertake, as required, any duties relevant to the nature and level of the role.

· To understand, implement and evaluate aims, objectives, policies, procedures, guidelines and principles of good practice.

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manage.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other relevant organisation’s to support to set up sessions and activities within the Community.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

Service delivery:

· To ensure the functional operation of the Homeless Hub service during its operational hours which includes:

o Ensuring stock levels of service paperwork are sufficient for the day.

o Ensuring the service is set up for the day (laundry, toilets, showers).

o Ensuring the Support Hub is cleaned and mopped at the end of service.

o Ensuring the toilets are cleaned, and laundry completed at the end of service.

o To support the clothes store processing and sorting clothes with specific volunteers.

· To ensure all facilities and equipment of the Homeless Hub are operational and functioning including washing machines, showers and toilets, reporting repairs in a timely manner to the Service Manager.

· To ensure the smooth running of the Community Hub (@Ash Street), this includes:

o Assisting with floor support where and when required.

o Ensuring the community café is running smoothly- the cafe itself will be run by volunteers, but the Hope in the Community Team will support volunteers with training and supervision.

o Ensuring the Hub is cleaned and mopped at the end of-service.

o Ensuring the toilets are cleaned, and laundry completed at the end of-service.

· Support the delivery of activities and groups within the Community Hub/ Outreach

· Prepare workspaces and equipment in advance of session start times, as well as ensuring the workspace is kept tidy at all times.

· Implement and comply with health and safety procedures, in relation to the equipment used and activities undertaken.

· Maintain session equipment to a high standard and in form the Service Manager of any repairs or replacement of items.

· Work in accordance with food hygiene regulations and mandatory training.

Policy and administration:

· To complete full, detailed, and accurate records on the database.

· To keep casework records up to date, and to enable the Service Manager(s) to monitor and assess their efficiency and effectiveness.

· To carry out all necessary administration in relation to case work, or the role.

· To always work within Hope Centre’s policies and procedures.

· To promote and uphold The Hope Centre’s Equality, Diversity, Equity and Inclusion policy at all times.

· To support the team and organisation with any additional duties as required.

Safeguarding of Vulnerable Adults / Mental Capacity Act:

· To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures.

· To report all safeguarding concerns to the Safeguarding Lead (Head of Service Delivery and Operational Partnerships) or, where the Safeguarding Lead is unavailable, to the CEO.

 General:

· To be an active and effective team member.

· To work some hours outside of normal office hours (including evenings and weekends) - this will especially be expected in Winter months when services are often open longer.

· To carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures at all times.

· To ensure Northampton Hope Centre’s values are embedded in your service delivery.

· To always maintain a professional level of communication.

· To keep clear records and plans of all contacts with clients, professionals, and meetings with external agencies. To participate in regular supervision and annual appraisal and help identify your own job-related development and training needs.

· To record, monitor and report on service user progress and outcomes.

· To attend staff meetings as and when required.

· To attend relevant training sessions and courses.

· To carry out other reasonable tasks as requested by the Senior Leadership Team.

Other Characteristics:

· Commitment to the values underpinning Hope:

o Person-centred:

§  focus our support on the needs of individuals.

o Empowerment:

§  enable service users, staff and volunteers to take responsibility with the ability to act upon their own initiative.

o Collaboration

§  work positively, effectively, and productively with others both internally and externally.

o Honesty

§  be truthful and transparent in all actions and interactions.

o Personal development

§  encourage the development of skills and knowledge in order to maximise the support of our staff, volunteers and service users.

o Non-judgmental

§  adopt a non-judgmental, non-biased attitude where everyone counts.