Office Administrator Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Garden Organic is looking for a Finance & Compliance Manager to support the Director of Finance & Corporate Resources as part of the small but experienced corporate resources team. The role will entail working with the wider team on financial accounts and all aspects of contractual and regulatory compliance.
Post: Finance & Compliance Manager
Location: Head Office, Ryton Organic Gardens, near Coventry (Hybrid)
Reporting to: Director of Finance & Corporate Resources
Contract Term: Permanent
Hours: Full time - 35 hours per week (although 4 days a week would be considered)
Salary: £34,000 to £38,000 per annum (pro rata if not full time)
Role subject to DBS Check: No
The charity:
Our organisation promotes the know-how and benefits of organic gardening to individual and community gardeners. Showing people how they can encourage ecosystems to flourish in their own growing space has never been more important to stem the decline of plant and insect species and aid nature’s recovery. Our work is set in the context of the Sustainable Development Goals (SDG) and we want to ensure Garden Organic is having demonstrable and measurable positive impact, in particular on SDG 15 – Life on Land.
Why it’s a great time to be joining Garden Organic:
Our charity was founded over 60 years ago, when organic growing was an ‘alternative’ way of life. Today, there is huge interest in how gardeners, consumers and businesses can follow sustainable practices, to do their bit to protect the environment and the biodiversity on their doorstep. With our unrivalled expertise, gained through decades of hands-on organic growing, we are in the best possible position to support people to follow the organic way.
Overall purpose of the role:
Garden Organic is looking for a Finance & Compliance Manager to support the Director of Finance & Corporate Resources as part of the small but experienced corporate resources team. The role will entail working with the wider team on financial accounts and all aspects of contractual and regulatory compliance.
What we are looking for:
Our ideal candidate will bring energy and enthusiasm to the role as well as proven experience in the fields of both finance and organizational compliance together with a willingness to learn. You will ideally be qualified in financial management or working towards qualification along with evidence of your Continued Professional Development and desire to stay abreast of financial practice and regulation. We will consider applicants who are qualified by (proven) experience.
Responsibilities & Main Duties:
Financial Management
- Act as an effective internal business partner to all colleagues across the charity, providing timely, accurate and relevant information to support the financial planning and performance of all services and functions.
- Day to day responsibility includes leading month end processes including reviewing and posting journals, purchase ledger, sales ledger, adjustments and balance sheet reconciliations to make sure month end reports are delivered within agreed timelines.
- Working with the team to produce the monthly management accounts pack including P&L, cashflow, balance sheet and other management reports with financial analysis and comments as required.
- Working with budget holders on the cycle of budgeting and reforecasting including working to an agreed timetable, setting up templates and working with budget holders to get them completed, plus finalizing them for senior management.
- Supporting the execution of all day-to-day financial operations and processes including management of payroll, gift aid, charity VAT, membership subscriptions, donations and other charitable income and expenditure.
- Assisting in managing external relationships with auditors, banks, pension providers, payroll partners and insurers.
- Managing relationships with stakeholders in relation to efficient issue of invoices, processing of payments, resolving queries etc
Risk Management and Compliance
- Assist in administrating the charity's risk register in timely manner.
- Assist the Director Finance & Corporate Resources in managing internal assurance and governance processes, including internal audit and compliance testing.
- Assist in compliance with contracts with suppliers and landlord as well as supporting compliance in the delivery of charitable service contracts
- Working closely with Director of Finance and Corporate Resources to ensure that Garden Organic is compliant with all regulatory requirements such as data protection, health and safety, the fundraising regulator etc.
• Take a key role in the Health & Safety working group
General
- It is the nature of the work of Garden Organic that tasks and responsibilities are, in some circumstances, unpredictable and varied. All employees are expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
- A valid UK driving license would be useful.
As part of the People team you’ll learn new and develop current skills in all aspects of HR and organisational development. You’ll support our People Business Partners, and work with the People Operations Lead to practise a range of HR generalist skills to support line managers and colleagues, and to ensure consistent best practice, and develop our recruitment profile and brand.
About the role
You’ll work with the wider People & Culture team to play a key role in building and delivering our people strategy, and contribute to the development and the continual development and improvement of policies and practices to ensure we are supportive of all communities in our work, and to the development of work that betters the experience of all employees at Parkinson’s UK.
What you’ll do
You’ll provide high quality specialist advice, assisting managers on a variety of HR functions including recruitment and retention, employee relations, performance management, employee wellbeing support, and workforce planning and resourcing. With coaching from the People Operations Lead you’ll provide guidance, support and data to managers, enabling them to effectively lead and develop their teams.
What you’ll bring
- Proven experience of effectively managing a range of employee relations case work, and experience of managing a wide range of recruitment campaigns from start to finish
- Influencing and negotiation skills, with the ability to support managers to deliver effective and fair ER processes
- Ability to work as part of a team of subject matter experts and contribute to the development of consistent practices across the charity.
- An understanding of HR systems, reporting, data and metrics and how to use them effectively
- The ability to work to tight deadlines set by others and to support the team in achieving collaborative goals
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home two days a week. You’ll be required to cover your own travel expenses to the office.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We’re a people-powered movement on the verge of major breakthroughs in Parkinson’s. Together, we will find a cure.
Support Coordinator
We are seeking an exceptional communicator to provide effective information and advice to unpaid adult carers in Sheffield.
You will be working for a charity who provide a range of free services to unpaid adult carers in Sheffield, their vision is of a city where all carers are recognised, valued and effectively supported to enable them to continue caring in the way they choose and to have a life of their own!
Position: Support Coordinator (Internal title Carer Advisor)
Location: Sheffield S1 4UP, hybrid working options available after a successful probation period
Salary: £19,600 - £23,200 for 80% FTE (based on FTE of £24,500 - £29,000)
Hours: 28 hours per week or 80% FTE
Benefits: Pension company contribution 6.5%, Health Care Cash Plan, Annual Leave: 24 days plus 3 days between Christmas and New Year, plus 8 days bank holidays, plus an additional 5 days’ leave following 5 years continuous service (pro rata for part-time staff), Flexi Working Policy
Closing Date: 23:59 on 22 July 2024
About the Role
As a Support Coordinator, you will work to deliver high-quality services to carers within the Sheffield area. Your key responsibilities will include:
- Providing face-to-face and telephone advice, information, and support to carers.
- Conducting statutory Carers Assessments and developing appropriate support plans.
- Managing a caseload of carers across a range of complex caring situations.
- Co-producing individual support plans with agreed outcomes.
- Helping carers access additional support via external trusts and funding streams.
- Maintaining accurate, up-to-date records.
- Liaising with external organisations to deliver innovative support packages.
About You
To be successful in the role of Support Coordinator you will be passionate about making a difference to carers’ lives. You will need to bring with you the following essential experience, skills, and knowledge:
- Ability to work on your own initiative while knowing when to seek guidance or direction.
- Understanding of the needs of carers through either paid or unpaid work, or personal experience.
- Capability to manage a complex and demanding caseload, working to deadlines and targets.
- Experience in carrying out complex assessments and developing personalised support plans.
- Proficiency in providing personalised information and support using various methods.
- Excellent written and verbal communication skills adaptable to different situations.
- Ability to work effectively as part of a team and develop relationships for accessing support.
- Familiarity with standard Microsoft Office applications and a case management system.
Although not essential, the following skills would be beneficial for the role:
- Experience working in health, social care, or adult services.
- Knowledge of key social care legislation such as the Mental Capacity Act and Mental Health Act.
- Knowledge of community languages.
- Experience using outcome measurement tools
About the Organisation
The charity formed 30 years ago, is the city’s leading provider of services for adult unpaid carers. Part of a vibrant voluntary sector and a member of the national Carers Trust network, they deliver the contract for the city’s Carers Service on behalf of Sheffield City Council.
They have a modern, light, and airy office space in the city centre, with a spacious staff room and kitchen, secure bike parking, and limited onsite car parking and are committed to the personal and professional development of staff, offering career development pathways, supported learning, and access to accredited qualifications.
Other roles you may have experience of could include: Helpline Advisor, Carer Advisor, Advice, Helpline, Support Advice, Care & Support Advisor, Support Advice Case Manager, Carer Case Worker, Carer Advice Specialist, Clinical Advice, Benefits Advice. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Neighbourhood Housing Officer
Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?
A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.
Position: Housing Officer – Specialised Supported Housing
Location: Tankersley, Barnsley (with travel from Durham to Worcester)
Salary Range: Circa £30,000.00 per annum
Working Hours: 37.5 hours per week, Monday to Friday
About the role:
As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.
Key Responsibilities:
- Delivering housing management services, particularly for vulnerable tenants
- Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches
- Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
- Ensuring delivery of excellent customer service tailored to individual tenant needs
- Collaborating with colleagues and partners to achieve shared objectives effectively
About you:
To be successful in the role of Housing Officer you will need the following skills and experience:
- At least 3 years’ experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard
- Knowledge of regulatory standards relevant to the role
- Experience of delivering excellent customer services that meet individual needs.
- Strong IT skills, including proficiency in Microsoft Office
- Excellent communication skills, both verbal and written
- Ability to work independently and collaboratively to achieve objectives.
- Problem-solving skills with a focus on customer service and satisfaction.
- The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.
- CIH, IRPM, or equivalent qualification or degree (desirable).
If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team!
You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer #INDSCP.
PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
Location: Stokenchurch
Hours: 37.5 hours per week
Salary: £24,675 - £30,000 per annum
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.
We have launched our new ambitious three year organisational and fundraising strategy. As part of this strategy, we are looking to deliver a proactive, strategic approach to our corporate partnerships, and are expanding our corporate team.
The Role
In this role you will collaborate with the Corporate Partnerships Manager and Head of Philanthropy and Partnerships to develop and implement corporate fundraising initiatives for Thames Valley Air Ambulance. Your responsibilities will include day-to-day account management of corporate partnerships, pursuing new business development opportunities and the coordination and promotion of the payroll giving programme.
Additionally, you will contribute to projects within the Philanthropy and Partnership team, such as webinars, events, researching prospects and corporate foundations, and preparing charity of the year applications. Furthermore, you will co-ordinate with other fundraising teams to explore event and volunteering opportunities for corporate partners.
About you
As an effective communicator, both verbally and in writing, you will feel confident in engaging with supporters and delivering presentations.
Your role involves managing your own pipeline of donors, so you will need to take initiative, prioritise and organise your own work, with limited supervision to achieve deadlines across multiple tasks. Problem solving skills are essential.
You will have:
- Excellent customer service skills ideally with a background in fundraising or sales.
- Strong administrative, planning & prioritisation abilities with keen attention to detail.
- Experience in new business development including identifying, researching and reaching out to cold prospects.
- Proficiency with standard Microsoft office applications
This is a full-time role working 37.5 hours per week, part time working will be considered for minimum of 24 hours per week. Some anti-social working hours will be required.
We offer a competitive salary and great staff benefits such as:
- 25 Days holiday
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme
Successful appointment to this post will be subject to a DBS check
Closing Date: 24 July 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
You may have experience in the following: Corporate Fundraising Officer, Business Development Executive, Corporate Partnerships Coordinator, Corporate Relationships Manager, Corporate Sponsorship Executive, Corporate Giving Officer, Fundraising Executive, Corporate Engagement Officer, Charity Partnerships Executive, Corporate Development Manager, etc.
REF-215 060
Contract type: Permanent
Location: Stokenchurch
Hours: 37.5 hours per week
Salary: £29,121-£33,417 per annum
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need us most. Bringing hospital-level care by land and air.
We exist to give everybody in our community the best chance of surviving and recovering from an emergency. Our mission is to do everything in our power to protect, save and revive lives, with the best critical care at the scene and beyond.
We love what we do. Our charity is a place where people care for each other, provide support, and encourage everyone to be their best and we pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. We are driven to do the right thing for our patients, their families, our supporters, and community. All our staff live our values: passion, excellence, respect, and care.
The role
In this role you will be responsible for day-to-day management of Trust and Foundation fundraising. Your responsibilities will include building long-term partnerships with trusts and foundations, ensuring support through in-depth research, excellent stewardship, and timely and accurate reporting. You will work closely with the Head of Philanthropy and Partnerships and colleagues across the organisation to find creative and compelling projects to be funded.
Additionally, you will contribute to projects within the Philanthropy and Partnership team, such as webinars and events.
About you
As an effective communicator, you will feel confident in writing high quality proposals and speaking to colleagues across the organisation to identify opportunities for funding.
Your role involves managing your own of trusts and foundations pipeline, you will need to take initiative, research, prioritise and organise your own work, with limited supervision to achieve deadlines across multiple tasks.
You will have:
- Experience in new identifying, researching, and reaching new prospects.
- Experience in writing bespoke proposals.
- Strong administrative, planning & prioritisation abilities with keen attention to detail.
- Proficiency with standard Microsoft office applications
If this role sounds like it is for you, we would love you to apply!
Vacancy Closing Date: 22 July 2024
You may have experience in the following roles: Grants Fundraiser, Trusts and Foundations Officer, Trusts Fundraising Manager, Philanthropy Manager, Charity Fundraiser, Fundraising Executive, Development Officer, Major Gifts Officer, Foundation Fundraiser, etc.
REF-215 317
The Dalgarno Trust is looking for an outstanding Project Manager who is passionate about health and wellbeing to manage our Community Champions project. You will be an effective and dynamic project manager with the right mix of both hands-on and management skills to recruit, lead and develop a team of local volunteers. Community Champions actively engage our local Dalgarno communities in identifying health needs and improving their health and well-being by delivering campaigns, events, activities, training and signposting to other services.
Community Champions are local people who volunteer their time to connect local communities and residents with local services. The Champions have success because they know and understand the culture and language of local communities and can tune into the communities’ needs and aspirations. The Dalgarno Community Champions project focuses on reaching residents living in the five social housing estates known as the Dalgarno Wedge.
The Champions reach out to the community in different ways from meeting people on the streets, knocking on doors and engaging people through various events and networks. Talking to residents regularly provides a rich insight into identifying challenges and learning what people need to influence commissioners, other professionals, and decision makers. The Champions also support residents in making informed choices about a range of issues linked to their health and wellbeing. Through the programme the Champions are supported in gaining vital skills, training, and experience to progress them in their own professional development.
Job Description:
· Recruit and coordinate Community/Maternity Champions volunteers to promote local health and wellbeing.
· Create engaging opportunities around local and national health campaigns for volunteer outreach in order to engage hard-to-reach communities
· Manage project delivery including community research, events, regular activities and public health campaigns
· Manage the work of the Community Champions Support Worker (working 16 hrs per week) and conduct regular supervision.
· Manage the work of the Community Champions Apprentice (working 30 hrs per week) and conduct regular supervision.
· Effectively manage and monitor project expenditure.
· Work with partner organisations to maximise the impact of Community/Maternity Champions and foster good working relationships between volunteers and local organisations
· Capture case studies and news and publicise to residents and stakeholders via the Community/Maternity Champions and the Dalgarno Trust website, newsletter and other social media outlets (Twitter, Facebook, Instagram, Next Door)
· Capture and record outputs on the online monitoring database and complete quarterly monitoring reports to the bi-borough Public Health Department
· Ensure that there is a diverse and equitable access to volunteering opportunities
· Liaise with GP surgeries and health and social care providers located in and/or serving the Dalgarno Ward residents to develop a thorough understanding of their services and create referral and access pathways
· Effectively manage and offer ongoing support and supervision to Community/Maternity Champions volunteers to include: regular supervision meetings and appraisals with volunteers; source & deliver continuous professional development, to enable them to undertake community research, signpost members of the community to appropriate services and support a range of volunteer-run activities e.g. information sessions and specialist training workshops on health and wellbeing themes designed to inform and build upon the knowledge of volunteers
· Ensure all staff and volunteers adhere to Dalgarno Trust’s policies and procedures.
· Undertake any other duties as directed.
· Be willing and able to work occasional evenings and weekends
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
1.Main purpose of role
To develop The Family Centre Deaf Children’s (FCDC) fundraising channels and secure income from grant funders and individual donors in order to sustain and develop the charity’s services and infrastructure, building strong relationships with key stakeholders and contributing to FCDC's overall strategic development, aims and operations.
The Development Officer is responsible for overseeing the development and implementation of our Fundraising Strategy 2024-2029 to support the charity’s continuous improvement, financial sustainability and future growth.
The post holder will be responsible for inspiring individual donations to the charity through local giving initiatives and further developing the charity’s existing income channels including:
· Community and events fundraising
· Individual giving
· Grants from Trusts and Foundations and other relevant grant income sources.
2.Duties and Responsibilities
2.1 General
· To champion FCDC’s vision, mission, ethos and values (internally and externally).
· To comply with all relevant charity and other legislation.
· To uphold and contribute to the updating of FCDC’s internal policies and codes of conduct.
· To contribute towards the delivery of the charity’s strategic, operational, and departmental plans.
· To develop and maintain good working relationships with FCDC staff members, Trustees, service users, volunteers and other key internal and external stakeholders.
2.2 Income generation from individuals
· Sustain and grow FCDC’s individual donor base and community fundraising in line with agreed income targets.
· Research and identify potential major donors.
· Work alongside the Centre Manager and Board of Trustees to develop relationships with potential donors.
· Work alongside FCDC’s Fundraising Working Group, Centre Manager and Events and Family Development Officer to develop and coordinate an annual calendar of community fundraising events.
· Develop local individual giving campaigns and social media appeals to secure individual donations.
· Ensure all fundraising activity is in keeping with the Fundraising Regulator’s Code of Fundraising Practice and is compliant with fundraising regulations.
· Ensure all fundraising activity is in keeping with FCDC’s mission, values, ethos and objectives.
· Ensure Gift Aid is claimed on all eligible donations and appropriate Gift Aid records are kept.
· Ensure our email opt-in and supporter subscriber lists are kept up to date.
2.3 Income generation from Trusts, Foundations and Statutory Agencies
· Maximise income from grant-giving organisations to ensure sustainable growth of restricted and unrestricted income in line with agreed income targets.
· Build and manage relationships with Trusts and Foundations to secure grants of £5,000 or more.
· Research, contact, correspond and meet with funders (as and when required) to build relationships prior to submitting funding applications.
· Collaborate with the FCDC team across the organisation to create compelling fundraising proposals and produce high-quality applications, reports and budgets.
· To assume responsibility for a portfolio of current and potential grant funders to maintain, grow and/or revive their support for the charity.
· Develop a robust pipeline of charitable Trusts and Foundations to support FCDC’s services and activities.
· Maintain relationships with funders between applications to nurture positive relationships between them and FCDC.
· Work alongside the Centre Manager and Board of Trustees to develop partnerships and positive working relationships with current and potential grant funders.
2.4 Donor engagement and stewardship
· Working closely with FCDC’s Centre Manager and the Chair to develop a donor journey that encourages long term support from individuals.
· Process individual donations, including: recording donations, thanking supporters in a timely fashion and responding to ad hoc supporter queries.
· Contribute to and proofread fundraising appeals, marketing materials and FCDC digital content.
· Support existing and new supporters of the charity in their initiatives to raise funds for FCDC.
2.5 Funder and donor data management
· Ensure that all funders and individual donor contacts and activity are accurately recorded on our funder and donor database.
· Work alongside the Centre Manager to ensure that all personal data is gathered, held, and used in-line with relevant data protection regulations and FCDC’s Data Protection Policy.
· Accurately record Trusts, Foundations and other grant income data on FCDC’s financial ICT system.
· Compile and submit timely funder reports, working alongside the Centre Manager in checking monitoring data, proofreading reports and ensuring reports are uploaded to funder portals, as and when required.
2.6 Fundraising Strategy 2024-2029
· Oversee the development, implementation and monitoring of FCDC’s Fundraising Strategy 2024-2029, with specific focus on individual giving, community fundraising and Trusts and Foundations.
· Support the Chair and Centre Manager to set up a new Fundraising and Events Working Group (consisting of volunteers, service users, Trustees and staff), who will support and act as a sounding board for new fundraising initiatives and open doors to new income streams.
· Keep up-to-date with fundraising trends, opportunities and best practice and recommend changes in our funding strategies and annual fundraising action plans.
· Maximise income from new fundraising opportunities as and when they arise in the course of our work. For example: local sports group donations and company payroll giving.
2.7 Reporting
· Regularly report on fundraising outputs, outcomes and the impact of fundraising initiatives to staff, the Chair and the Board of Trustees.
· Contribute to funder monitoring activities and evaluation reports to ensure that FCDC meets its reporting obligations to funders.
2.8 Other
· Contribute to FCDC’s positive working culture, strategic direction and the future growth of FCDC by participating in team meetings, supporting other staff in their work and contributing ideas and feedback across the organisation.
· Ensure that key stakeholder enquiries, contact details and other relevant records are maintained and kept up-to-date.
· Undertake other reasonable duties and responsibilities which the Chair may request from time to time.
· Actively participate in the staff appraisal scheme and be committed to learning and development in line with the Charity’s aims and objectives.
· Manage and liaise with volunteers, service users and other stakeholders as necessary.
· In collaboration with the Centre Manager and other colleagues, you will help ensure our website is engaging and up-to-date.
PERSON SPECIFICATION
Experience
Essential
1. Experience of working in a fundraising role.
2. Experience of writing successful grant applications / proposals and reporting of successful bids.
3. Experience of developing and delivering successful online fundraising campaigns via social media or websites.
4. Experience of financial planning and budgeting.
5. Experience of using Microsoft Office.
Desirable
1. Experience of working with volunteers.
2. Experience of working for a small non-profit organisation.
3. Interest / experience of hearing loss and the D/deaf community.
Knowledge
Essential
1. Knowledge of where and how to access local and regional charity income streams, national fundraising opportunities, pathways, etc.
2. Knowledge of data protection and GDPR.
3. Knowledge of the Code of Fundraising Practice.
Desirable
1. Fundraising qualification.
2. Other relevant qualification that would be suitable for this role.
Skills and Abilities
Essential
1. Excellent communication, interpersonal, presentation and influencing skills, with the ability to build and maintain positive working relationships.
2. Excellent proposal writing, proofreading and editing skills.
3. Excellent organisational, prioritisation and administrative skills with the ability to work to strict deadlines.
4. Excellent attention to detail and accurate record keeping.
Personal Attributes and Other Requirements
Essential
1. Highly self-motivated and able to work on own initiative as well as part of a team.
2. Enthusiastic, pro-active and positive ‘can do’ attitude to work and willingness to learn new skills and support colleagues as needed.
The client requests no contact from agencies or media sales.
Team Leader (Leading Adult Social Care Support Workers), L'Arche Ipswich
ABOUT THE ROLE
Hours of work: 40 hours per week including evenings and weekends
Salary: £27,336 per annum
Place of work: L'Arche Ipswich Community Houses, Ipswich
Contract type: Permanent
Closing date: Friday 26 July 2024, 5pm
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:
- Joining shared meals since cooking and having a meal together is what we are all about
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme
Main purpose of the role:
As Team Leader you will line manage a team of adult social care Support Workers who support adults with learning disabilities, in a supported Living house.
The Team Leader supports the Registered Care Manager in creating and promoting community and a sense of home, leading the service delivery in line with L’Arche values, traditions and standards, and the requirements of the Care Quality Commission [CQC].
As our Team Leader, you will be responsible for the smooth and safe running of one of our supported living houses. This will include managing and creating the monthly rotas, updating and managing digital care plans and risk assessments, supporting and supervising assistants (including inducting new team members). Also, overseeing reporting such as medication records, health and safety, and quality assurance checks, implementing the planning and undertaking of meaningful activity, taking part in support reviews, ensuring training is relevant and up to date, and working as part of the senior leadership team to maintain a high quality of care.
Essential Criteria
- Experience of leadership in adult social care in a supported living or care home setting;
- A record of accomplishment of effectively leading and managing team performance, such as providing clear objectives, reviewing outcomes, putting in place develpment plans, and taking appropriate action to deal with poor performance;
- Ability to guide, support and teach the essential skills of supporting people with disabilities;
- Supportive of the identity, mission and values of L'Arche and enthusiastic about working within a community organisation rated Outstanding by the CQC;
- Level 3 Health & Social Care Diploma (adult care) or equivalent, or proven ability and equivalent experience combined with willingness to study at this level in accordance with community policy;
ABOUT L'ARCHE IPSWICH
L’Arche Ipswich is more than just a service provider; we are a diverse, inclusive community of 30+ people with and without learning disabilities who live, work and celebrate together. Our aim is to provide a place of belonging to help people with learning disabilities live independent yet connected lives.
We pride ourselves on being diverse and inclusive, with our service users being at the heart of all that we do in a safe, caring, dynamic and fun way.
Alongside our regulated person-centred support, we also have a strong spiritual ethos within the organisation, maintaining close meaningful working relationships with our service users, their families, and those living outside of the immediate L’Arche Ipswich community. Attendance to festivals, weekend breaks, community gatherings and birthday celebrations are a consistent tradition for all of us that brings everyone together on a regular basis.
A full job description and person specification can be found in the Recruitment Pack.
The closing date is 5pm on Friday 26 July 2024. Interviews will take place in person in the week beginning Monday 29 July.
To apply, please read the full job description and person specification and answer the questions on our online application form.
Please also read our privacy notice for job applicants.
The client requests no contact from agencies or media sales.
METRO are looking to recruit an enthusiastic and dynamic individual to oversee our Men’s Health peer mentoring programme. Together with our peer mentors, you will be responsible for co-producing a programme of workshops, groups and social activities across our local boroughs, working in partnership with a wide range of external organisations. You will also lead on the recruitment, training and management of a team of fantastic volunteer peer mentors who utilise their own lived experience to support others in the local community.
To meet the needs of the people we support you will need to be a proactive self-starter who is able to work some evenings, weekends and work from a number of our different offices. This position is only open to applicants who identify as male,
Equality Act 2010 Schedule 9 Part 1) as the role will involve working one-to-one with men and running peer led support groups around men’s health.
Role
This role will predominantly focus on health inequalities regarding sexual health, mental health and drug and alcohol misuse. The worker will predominantly work with men, but also LGBTQ+ communities, Black and Asian heritage communities, migrant communities, people living with HIV and sex workers.
This role will involve training peer mentors, as well as coordinating the mentoring and group work programme.
Our peer mentoring programme covers a wide range of areas including:
- Improving mental health
- STI and HIV prevention - testing and diagnosis support
- Living with HIV
- Healthy relationships
- Sexuality and gender
- Fertility, reproductive health and parenting
- Sex and pleasure
- Sex work
EDI Intern (Equality, Diversity and Inclusion)
Salary: £21,840 per annum
Location: Home-based (with travel to the Newark office and other Trusts as required)
Opportunity to work in the Newark office 3 days a week (Tuesdays, Wednesdays, Thursdays)
Full Time: 35 hours per week
Fixed-term contract: 1 Year Internship
Closing date for applications: 31 July 2024
First Interview: 22 August 2024
Second Interview: 29 August 2024
About our client
Our client is a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that they need nature and nature needs them. They have more than 900,000 members, over 39,000 volunteers, 3,600 staff and 600 trustees. There are 46 individual Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and communities, starting where they live, learn and work.
Our client are Wild About Inclusion! This means inspiring, facilitating, and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It means creating workspaces where difference is celebrated, everyone can be themselves and flourish, just like nature.
They are leading the way with EDI and published their first public Diversity Survey in January 2024. This report contains our demographic data for staff and trustees as well as 4 pay gap reports on gender, disability, ethnicity and sexual orientation. They also included the additional work they are doing to try and become a more diverse federation. Thery understand the need for inclusion in all aspects of their work and are working to see sustainable change and not tokenistic recruiting
They are proud of their diverse staff and work to support their growth and development. They have 6 staff networks open to all 47 Trusts. These are an amazing space where staff can express themselves, discuss any issues, topics, and hold awareness raising events as well as social events. their their networks cover LGBTQ+, mental health, disability, women, staff from minoritised ethnicities and young staff members.
Our client value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims they are not judgemental and are inclusive. They want their people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, which are currently those from minoritised ethnicities. They are committed to creating a movement that recognises and truly values individual differences and identities.
About You
Do you have a passion for equality, diversity and inclusion (EDI)? Do you want to be part of creating change in a major conservation charity by helping address the barriers many people within society can experience when trying to follow their passion for nature?
Our client have an opportunity to join and support the EDI team at a critical stage in The Trusts journey to becoming more inclusive. The Internship will provide the successful candidate with practical experience in a breadth of different aspects of EDI. Working at the heart of the leading network of environmental charities, this role supports individual Trusts, plus teams across Policy, Campaigning, Communities, Communications, Health, Education, and Human Resources.
This role provides a great opportunity to gain a wide-ranging knowledge of the different facets within conservation charities while making a positive difference in addressing barriers to nature.
No previous experience is necessary. However, they ask that you are passionate and eager to learn and support their work. A desire to take people on the EDI journey with a critical friend approach, rather than one that is combative or exclusive. You will have good administrative skills and excellent customer service. You will support the Strategic Lead for EDI and the EDI Trainer and Advisor in their work. This will range from data collection to opportunities to work on internal awareness raising campaigns and initiatives, as well as being part of developing toolkits and maintaining their EDI section of their intranet. In return they will offer you the opportunity to complete the CMI Level 4 qualification ‘Promoting Equality, Diversity and Inclusion’.
The Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, they are not judgemental and are inclusive. They want their people to be as diverse as nature, so they particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities.
Our client take Safeguarding responsibilities extremely seriously. Please check their commitment statement to find out more.
As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible.
Our client are committed to increasing diversity of their staff through its Levelling the field recruitment pledge and will offer an interview to any ethnic minority applicants that meets all the essential criteria for the post.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping vulnerable people? You may be who we are looking for!
We are looking for an advisor to join the team linking vulnerable Islington residents to the services that can support them, providing advocacy and support with form filling. We bring services and support right to people's doorstep. You will be resilient, and able to work flexibly across the borough providing advice to people in a variety of settings including food banks, community centres, on their doorstep and on the phone.
We work at the heart of the voluntary sector and have a long-established network of partners that we work alongside to deliver support to residents in Islington. Our work with partners is all about building relationships and linking vulnerable Islington residents to specialist organisations and ensuring they get the support they need when they most need it.
If you have a passion to support and empower people experiencing challenges in Islington, then this Connect Advisor role at Help on Your Doorstep could be the role for you!
We are actively recruiting and reserve the right to close the recruitment process before the deadline date. Early application is encouraged.
To apply please click on the 'apply button' and submit a CV and covering letter which demonstrates your suitability for the role against the criteria, in the attached JD and Person Specification
The client requests no contact from agencies or media sales.
Please ensure you clearly state whether you will be applying for the Part Time or Full Time role in your application.
This is a new and exciting role in Refuge, the post holder will be embedded within district borough housing teams to facilitate dual working that will ensure that survivors’ safety and housing needs are met. The housing advocate will be collocated within the council offices of their designated area to help facilitate:
- Close working relationships with Housing colleagues
- Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on
- Specialist support for survivors at the moment of crisis
- Provision of advocacy; supporting survivors to access safe accommodation
- Joint working with the IDVA or Domestic Abuse Outreach services to ensure all the survivors’ needs are met.
This recognizes that many survivors will approach Housing at moments of crisis, when they are either considering fleeing, or have already fled.
The housing advocate will carry a caseload of survivors that require additional support. They will work closely with survivors of domestic abuse from the point of crisis, to provide high quality independent advocacy around housing needs.They will empower survivors by providing them with emotional, practical and individual safety support. They will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.
Co-located housing advocacy is another form of community-based specialist domestic abuse advocacy support that focuses on victim/survivors’ self-identified needs, rather than needs defined by the service and any pre-defined actions the agency thinks victim/survivors should take. The work is undertaken with the victim/survivor around their individual needs and for a period dictated by need, not targets.
The client requests no contact from agencies or media sales.
They’re looking for a Complaints Resolution Team Leader to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
As a Complaints Resolution Team Leader, you will create an environment where colleagues feel empowered to put the customer first and consistently deliver a high-quality complaints service. You’ll role model their values and behaviours, supporting the team through coaching, dealing with any escalations, and instilling a high-performance culture. This is a great opportunity to make a positive impact on their customers in a new service. You’ll set team priorities and embed a performance and continuous improvement culture.
What skills/behaviours do you need to be a Complaints Resolution Team Leader?
- Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
- Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
- Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
- Excellent verbal and written communication skills with the ability to understand and explain technical information.
- A passion for problem-solving and seeing issues through to resolution within set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £38,128 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Team Leader, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Team Leader, etc.
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