National Manager Contact Centre Jobs

Job Purpose

This is a senior management position, working closely with the joint CEOs and the Board to ensure Graeae prospers artistically and financially.

The Finance Director will be responsible for implementing Graeae’s vision as laid out in the company’s business plan and to achieve artistic excellence, effective development of the company and financial stability. The Finance Director has overall responsibility for the financial management of the company, in liaison with the CEO, and the development and maintenance of financial controls, systems and procedures.

Key Responsibilities

Financial management

1. Lead the financial management and the development and maintenance of financial controls, systems and procedures

1. Lead the preparation for annual budgets and project budgets in liaison with the joint CEOs
2. Establish and monitor key performance indicators in liaison with the joint CEOs
3. Manage the company's overall expenditure, ensuring it is in line with budgets
4. Monitor grants alongside the joint CEOs ensuring that all funds are received when due
5. Liaise with funders and service partners on the submission of reports on financial and other matters as required
6. Ensure Graeae fulfils its legal and funding agreement obligations, including writing and updating franchise applications and business plans.
7. Manage the company's payroll and pension scheme
8. Manage and review “Access to Work” claims in consultation with the Access Manager
9. Prepare papers for Finance Sub Committee and take minutes
10. Act as lead officer with the company's auditors, bankers and lawyers and HMRC
11. Act as Company Secretary to the Board of Directors and to service the Board and Finance Sub Committee in particular through the provision of clear and accurate financial information to ensure their informed policy and decision-making

Financial reporting

1. Prepare quarterly management accounts for presentation to the Finance Sub Committee and Board
2. Lead the preparation and filing of annual statutory accounts in consultation with the joint CEOs
3. Prepare monthly reconciliations including bank and control accounts, business charge cards and petty cash
4. Prepare quarterly VAT returns
5. Prepare monthly and annual PAYE/NI returns
6. Prepare annual cash flow forecasts and update quarterly.

Other duties

1. Line manage the Finance Assistant, delegating all appropriate areas of financial administration
2. Provide in-house training for non-financial staff members in budget preparation and monitoring

PERSON SPECIFICATION

Essential

1. Professional qualification or proven significant experience of financial management

2. Experience of software packages, including Word, Excel, Access and a computerised accounts package, preferably Sage 50 Accounts and Sage Payroll.

3. High level numeracy skills and attention to detail

4. Excellent communication skills, both verbal and written. (NB Graeae recognises that this can be achieved by various means, e.g. through a third party communicator)

5. Excellent time management and strong organisational skills

6. Line management skills

7. Ability to contribute as part of a small team

8. Experience of developing and maintaining financial systems and controls

9. Commitment to the implementation of Graeae’s Equal Opportunities & Diversity policies within the areas relevant to the post.

10.  Willingness to undertake training.

Desirable

1. Knowledge of current disability issues

2. Interest in/experience of theatre/Arts/Voluntary Sector

British Sign Language skills

We're looking for two kind, compassionate and resilient Support Workers to join our Learning Disabilities service in Hertfordshire.

£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, emotional and social support in a person centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The service is staffed 24/7 and all staff is required to cover at least one sleep in a week.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Head of Finance is a pivotal role for the Trust, providing leadership in financial management and planning. You’ll also play a leading role in strategy and policy setting as part of the Senior Management Team and will lead a small team of staff and volunteers. You will work closely with our Honorary Treasurer, leading the Trust’s Finance & Resources Committee for the executive team. Ideally you will have experience in charity financial management.

You will be responsible for delivering the accounting and controls and the budgeting, forecasting, planning and analysis for the business. This role will have significant interaction with non-finance staff providing support and guidance.

We are looking for a qualified accountant with 5+ years PQE, who will lead the Finance Team. You will combine this with a positive and innovative attitude, constantly looking to improve performance and support our teams across the Trust. This a perfect role for someone who is excited by an opportunity to have the autonomy and breadth of role and to work with a team of staff and volunteers committed to nature’s recovery.

We are looking for a leader with a high technical knowledge and who is solutions-focussed and who has the desire and ability to inspire and guide colleagues across the Trust.

This role is for someone who wants to have a positive impact on the natural world and help drive the Trust forward.  If you feel you have the knowledge and experience we need and would like to be part of a team of staff and volunteers who care passionately about the future of wildlife, please do apply.

You can find a lot more information about the role in the Recruitment Pack, including details of our benefits package, and information on how to apply.

The deadline for applications is 9am on Friday 8 November.

Do you have considerable managerial and leadership experience? Do you have a passion for improving the lives of young people with a learning disability and / or autism? Would you like to join a values based charity that is unrivalled in its supportive culture? Then Head of Services at FiND may be the role for you!

Established in 2001, the charity was set up by parents who could not find the services they and their children with learning difficulties and or Autism required. Initially developed to provide fun activities during the school holidays for children with profound learning disabilities and or autism, over the years the charity has grown and developed to include day services for adults with learning disabilities and complex needs. Their vision is to improve the lives of people with learning disabilities and autism across Hull and the East Riding. 

FiND offers a warm, caring and welcoming environment and is driven by core values whilst being committed to a ‘person centred’ approach. Being a values driven charity they aim to support the individual needs of young people, adults and their families through the provision of high quality day services. FiND enables all users to improve their quality of life, achieve a greater level of independence, learn to manage their emotional health & well-being, engage in their community and access community resources.

The Role

As the Head of Services, you will be responsible for overseeing day-to-day operations, managing staff and resources, driving growth and ensuring the overall success of the organisation. Duties will include:

• Working collaboratively to proactively create transformative change within the organisation.
• Managing the effective recruitment, induction and training of the staff team.
• Working with the Leadership Team to develop and implement innovative ideas and solutions to promote the service to the wider community.
• Attending meetings and events to assist with and promote fundraising and income generation.
• Becoming an advocate for safeguarding within FiND.

The Person

The ideal candidate will have significant leadership and management experience and an understanding of the principles of high-quality person centred care.  The role requires outstanding organisational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries.

With experience of HR and employment practices, you should be up to date with current legislation and have the ability to plan, organise and prioritise work in an environment which may have conflicting pressures and demands.

We are looking for someone with a thorough knowledge and understanding of the challenges facing disabled people, and a demonstrable ability to bring your leadership skills to positively address these issues.

Why FiND?

This is an incredibly exciting time to join the supportive team at FiND and the charity’s values promote a culture that is respectful and caring to all. Not only is FiND incredibly committed to the families whose lives it changes every single day, but the charity also has a wonderful approach to supporting its staff team. The organisation offers a fantastic range of benefits including:

• Positive working environment
• Extra holiday allowance (33 days holiday per year including bank holidays)
• Company sick pay scheme
• Company pension (standard)
• Paid training and development
• Tea/coffee/refreshments
• Travel expenses
• Company equipment
• On-site parking (free)

The role is permanent and full-time and based across the services locations in Cottingham and Hessle, East Yorkshire. If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch!

To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.

Outdoor and Sustainability Education Specialists (OASES) are looking to recruit an Administration Officer, for a 30 hours per week post, working with the OASES team.

This is an exciting time to join the OASES Team as we grow and develop our work, reach and impact. We are a friendly team, passionate about sustainability and the benefits of engaging with the natural world. We are looking for an Administration Officer who shares our vision to ‘Creating a more sustainable world where all children can thrive’.

The post holder will be responsible for the day-to-day running of the OASES office, administration and equipment.

The successful candidate will be organised and proactive and will work well with the OASES team. They will have good ICT skills, specifically to help maintain OASES promotion, including website, social media and email accounts/mailouts. They will help the OASES team to get out, maintain and put away equipment and create/print/laminate and cut out resources.

The ideal candidate will provide excellent front of house service and will be friendly and welcoming to visitors and callers.

Enhanced DBS disclosure will be required.

Closing Date: Wednesday 6th November 2024, 12 noon.

Interviews / Practical Task: Tuesday 12th November 2024

We are looking for an experienced and enthusiastic social researcher to join our fantastic Surrey Health Determinants Research Collaboration (HDRC) team.

Based with Good Company, a local anti-poverty charity, the Community Researcher role would design and conduct research on wider determinants of health (e.g., poverty, food insecurity) and their impacts on health inequalities, with a particular focus on co-production and other forms of participatory research. The wider determinants of health are a diverse range of social, economic and environmental factors which influence people’s mental and physical health. Systematic variation in these factors constitutes social inequality, an important driver of the health inequalities.

In addition, this role would seek to increase the capacity of local voluntary sector organisations to carry out their own participatory research, as well as supporting the HDRC programme team in promoting participatory research methods across Surrey and building the local evidence base on the wider determinants of health.

There will be a second Community Researcher post based with Reigate & Banstead Council which will focus on building the participatory research capacity within the local authority.

About Surrey Health Determinants Research Collaboration (HDRC):

This role would form part of the new and innovative Health Determinants Research Collaboration (HDRC) programme funded by the National Institute of Health and Care Research (NIHR). The Surrey HDRC programme is delivered by Surrey County Council,  University of Surrey (UoS), alongside local partners Reigate & Banstead Borough Council, Good Company and Surrey Minority Ethnic Forum (SMEF).

Surrey HDRC is designed to boost the capacity of Surrey County Council to do research, together with our communities, with the aim of improving health outcomes and reducing health inequalities in Surrey communities. Surrey HDRC will develop a sustainable research culture, build research capacity and capability, and increase our local evidence-base on wider determinants of health.

About this role:

The post holder will be based at Good Company and will work as part of the Surrey HDRC programme team, leading on participatory research and co-production. The role includes:

· Developing a programme of research on wider determinants of health inequalities, with a particular focus on co-production and other forms of participatory research.

· Strengthening the participatory and co-production research capacity across Surrey, with a particular focus on the Voluntary, Community, Faith, and Social Enterprise (VCFSE) sector.

· Actively supporting the wider Surrey HDRC team in promoting the value of participatory research and co-production across Surrey County Council and its partners and building the local evidence-base on the social and wider determinants of health.

The post holder should have demonstrable skills in qualitative research methods, including experience of conducting participatory research. Ideally, they will have an understanding of health inequalities and the social and wider determinants of health. Experience of working or volunteering within a community setting would also be desirable.

The AFRUCA Child Protection Family Support Service sits within AFRUCA as one of our most impactful programmes targeting families from a range of ethnic backgrounds across England and Wales. The service works closely with local authorities children’s services in cases involving families on child protection plans or in court proceedings. We provide direct one to one training and support for parents to aid their ability to provide appropriate parenting and ensure a safer, happier home environment for their children.

The AFRUCA Child Protection Service currently has a team of five qualified social workers and supports over 50 families each year. We also provide a therapeutic service where children are being reunified with their parents. We are establishing a child protection legal drop in service for families in contact with children’s services and an advocacy service for parents in the child protection system.

Most of our families are referred by local authorities children’s services as a result of cultural and religious practices which are deemed harmful to children’s well-being. We offer qualified social workers who do not wish to work in the statutory sector with an alternative approach to practising social work where empathy, kindness and support is key to our work with families. Our ultimate aim is a reduction of children in Black and Ethnic communities going into or remaining in foster care. We offer a non oppressive and non judgemental service that helps to promote the well-being of children in safe families.

We are looking to attract a qualified social worker who supports our ethos and is willing to contribute to our work with families to protect more children in our communities.

The role is open to applicants based on London Hackney or Manchester. The role will include office and remote working as well as allocated work for home arrangements.

We are interested in applicants who reflect our service users particularly those from marginalised or minority groups, and individuals who are bi-lingual and we are particularly interested in male social workers to support our families and children.

At AFRUCA Safeguarding Children, we pride ourselves on being more than just an employer. We view our workplace as more than just a place to perform tasks; we are a community where we grow together, collaborate, and support each other. A happy staff team has been crucial to the success of AFRUCA. We believe it is essential to foster an environment where all our staff feel valued and motivated.

As an employer, we strive to do the best for our team. As such, in addition to the basic salary on offer, we provide all our staff with additional benefits including:

• Financial Wellbeing Programmes: Supporting our staff to make the most of their finances by joining our voluntary, staff-led Money Management Club.
• We pay 5% Employer Contributions into our pension scheme with a mandatory employee contribution of 3%
• Work-Life Balance: Flexible working and work from home opportunities
• Opportunities to further your social work career through gaining in-depth, specialist experience of working with Black and Ethnic families, learning about different cultural and religious practices that influence child upbringing
• 28 days Annual Leave plus all bank holidays
• AFRUCA Staff Wellbeing Day: We provide an extra paid day off with funds for you to focus on your personal well-being.
• Annual Staff Retreat: Enjoy team-building and relaxation at our yearly staff residential programme.
• Employee Assistance Programme (EAP): Access professional support for your mental health, debt management, emotional support, GP Line and legal advice lines whenever you need it.
• Cash Health Plans: Benefit from our comprehensive cash health plans and claim money back on glasses, dentist treatments and massages.
• Store and Gym Discounts: Enjoy discounts at various gyms and high street shops and supermarkets.
• Paid end of year team activities
• Annual Social Work Registration fee covered

For Further information continue to our job pack. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Key Worker

Salary:   £26,000 - £32,000

Location:            Hammersmith

Contract: Fixed Term Contract – until 31st March 2026

Hours p/w           35 Hours per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

To be successful as the Community Key Worker you will need the below experience and skills.

You will need to hold a UK driving licence with access to car that can be used for work purposes. A creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder with have good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also, experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions within the North London.

How to apply:

Please submit your up to date CV along with a covering letter to the Talent email address  - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT* 

• Closing Date for Applications: 16th November 2024 @23:59
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email  the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

About The Role
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
We would love to hear about why you want to work with the Alzheimer's Society! Tell us a little more about yourself in a supporting statement when submitting your application. 

About the role

Location: Staffordshire and Stoke on Trent 
Contract: 12 months fixed term contract 
We have an exciting and rewarding opportunity available for 2 Community Development Co-ordinator’s to join our Community Diagnosis pathway service working within Staffordshire and Stoke on Trent. 

Working across the local footprint, the Community Development Co-ordinator will have a vital role in engaging with the Community Diagnosis Centres and the NHS leads, promoting Dementia awareness with a specific aim to highlight environmental or pathways barriers for people living with dementia and support the Community Diagnosis Centres in becoming more dementia inclusive. In addition, you will work with those individuals experiencing barriers to:
 
You will also:

- lead and engage communities to recognise dementia and understand how to navigate around health and social care system.
- have a flair for building trusted relationships and be flexible to attend events that happen at culturally important times for those communities we serve.
- demonstrate empathy and understanding of equity, diversity and inclusion, and what may be barriers to accessing a diagnosis of dementia, or health and social care systems.
- actively explore new possibilities for awareness raising.

About you

- Adaptable and flexible to the needs to different communities, as well as being confident representing the importance of community development to different stakeholders.
- Experience of making local contacts and networking with various services and providers to offer the widest range of opportunities to those we support and the ability to build relationships within communities and local community groups.
- A non-judgmental approach and outstanding communication skills.
- Adaptable and flexible to the needs to different communities, as well as being confident representing the importance of community development to different stakeholders.
- Strong organisational and time management skills.
- Experience and knowledge of working alongside volunteers and have the understanding to champion the valuable contribution volunteers bring to services.
- Able to travel independently across Staffordshire and Stoke on Trent, and further if required.

Closing date: 5th November 2024
Interview date: Tbc

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Are you an able Administrator with a heart to see positive change in the lives of people who are trying to make a new start in the community after prison? Do you have good all-round IT and communication skills, and enjoy working in a team?

South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people as they leave prison and re-integrate back into their local area, within the counties of Devon, Cornwall and western Somerset.  This incudes mentoring, practical support and signposting to assist the integration of ex-prisoners into their communities, in collaboration with other professionals.

We are seeking a part-time Project Support Administrator (up to 15 hours per week).  The post-holder will be based at our Exeter office, although there is some scope for partial homeworking, subject to agreement.

We are looking for someone who is self-motivated, with previous administrative experience and good IT skills (Microsoft Word, Excel Outlook etc.), including a sound grasp of data entry (Microsoft Azure, Teams).  Excellent interpersonal skills are essential, as is the ability to be an effective communicator, conveying information efficiently in writing, face-to-face and by phone. 

The post-holder will have a pastoral heart and concern for the wellbeing of people, will be in sympathy with the faith ethos and values of the charity, and be able to promote an inclusive environment where people of all faiths, and people of none, can work together for the transformation of lives and communities.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Based onsite either Crisis Skylight Merseyside, 96 Kent Street, L1 5BD and partner agencies on a rota basis.

Hours: 35 per week between the hours of 8.30am – 5pm Monday to Friday on a rota basis

About the role 

As an Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will: 

• Welcome them to the service on site and at partner agencies,

• Listen carefully and non-judgementally to their story,

• Complete thorough Crisis and Mainstay assessments using a trauma informed approach,

• Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness.

• Help them formulate a holistic plan and help them take the initial steps, where necessary. 

• Hold a caseload of members who require short term intervention to end their homelessness. 

About you 

To be successful in this role you will have: 

• Experience of working successfully with disadvantaged/or socially excluded groups and individuals, utilising a psychologically informed approach. 

• Ability to deliver excellent customer service, ensuring accessible, welcoming, and safe ‘front of house’ environment in a busy service. 

• Experience of assessing presenting needs, and an understanding of strengths-based assessments. You will have empathy and understanding of the barriers to accessing services. 

• Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf. 

• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases. 

• Excellent organisation and prioritisation skills, with the ability to successfully manage a busy and diverse workload. 

• The ability to use your own initiative to contribute to the effective running of the service and to work flexibly as part of a team. 

You may have experience in:

• Homelessness, housing, mental health, harm reduction services. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 3 November 2024 23:55

Interview date and location: Friday 15 November 2024 at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD 

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Job Title: Volunteer Admissions and Recruitment Coordinator
Reporting to: Volunteer Admissions Lead
Contract: Permanent, Full Time
Salary: £26k FTE
Base: Hybrid, home and London office
Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Remote and flexible working;
• Company Health Insurance;
• Excellent opportunities for training and career progression.

Please click apply to visit our careers portal and see our candidate pack for this role. 

About Mental Health Innovations (MHI)

Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.

Job Purpose:

To support the recruitment and admission of new volunteers, promoting volunteering opportunities and completing background checks.

Key Responsibilities 

• Ask for and check references for new volunteers
• Coordinate and attend volunteer recruitment events, such as Universities; organise volunteers and staff to support
• Follow up with prospective volunteers to encourage them to apply
• Work with the Communications team to promote volunteering opportunities online
• Coordinate and run regular information sessions for prospective volunteers to explain the volunteering opportunities
• Initiate contact with volunteers and trainees to process DBS/PVG/police vetting checks as required
• Check the status of volunteers who are part of the relevant Update Service
• Proactively monitor and follow up on the progress of checks to keep on top of weekly targets
• Coordinate video calls to verify ID documents, checking documents with utmost attention to detail
• Handle queries on checks, and troubleshoot cases such as missing documentation or anything outside the accepted DBS/PVG/police vetting procedure
• Liaise with our selected external provider for any queries 
• Escalate disclosures to a panel for review, if required
• Accurately update outcome information for each volunteer
• Ensure the confidentiality of volunteer information is maintained and securely discard volunteer documentation once checks are complete 
• Utilise tools such as Jira, Salesforce and effectively
• Provide regular progress reports to the Volunteer Admissions Lead and Head of Volunteers
• Undertake other ad-hoc tasks commensurate with the role as necessary

Essential Criteria

• High levels of patience, and willingness to carry out repetitive tasks
• Good all round computer skills
• Highly organised and meticulous attention to detail
• Ability to maintain confidentiality and exercise discretion 
• Troubleshooting skills and a logical approach to problem-solving
• Excellent communicator, both written and verbal, to a wide range of audiences
• Experience of recruiting, supporting and working with volunteers 
• Flexible approach to work, with a willingness to work occasional evenings
• A team player

Desirable Criteria 

• Ability to manage own time effectively, prioritising work demands and meet deadlines with minimum supervision
• Be creative and an innovative thinker 
• Working knowledge of one or more of these tools/products:

• • Salesforce
  • JIRA
  • G-suite

• Knowledge of GDPR (main concepts and principles)

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

The Conservative Party are exclusively partnering with Robertson Bell to search for a permanent Accounts Receivable Assistant position.

Reporting into the Financial Controller, the main objective of the Accounts Receivable Assistant is to reinforce strong financial controls and careful management of the Party’s income. This role is ideally suited to someone with some experience in finance or accounts looking to step up or someone who has worked within a conference and events environment in a similar administrative role looking to transition into finance.

Duties will include:

• Coordinating and processing the day-to-day funds raised by the Treasurer’s team in our accounts package Access Financials and donor CRM (Raisers Edge).
• Coordinating and accounting for transactions processed through digital payment solutions.
• Support direct mail fundraising, coordinating the processing of responses and receipts.
• Work closely with these teams to process charges generated from their databases and ensure invoices are raised accurately and in a timely fashion.
• Ensure cash receipts are posted to the appropriate accounts and the appropriate VAT treatment applied.
• Support the account management of key clients; to ensure the booking and billing process is smooth and their commercial experience is seamless.
• Preparation of daily Treasurer’s cash report and weekly income reports for distribution to stakeholders.
• Manage aged debtor balances and the receivables ledger, ensuring that strict procedures are followed to mitigate bad debt through structured debt collection procedures.
• Complete month-end/year-end closure procedures including monthly bank reconciliations.

This position will be based at the Conservative Party’s central Leeds office and requires four days per week of working from their office. Applications will be reviewed on a daily basis, with first stage interviews being held on the 6^th and 7^th of November. You will join a supportive and friendly team and benefit from generous employee benefits including study support!

Essential Criteria:

• A commitment to gaining CIMA / ACCA or a similar finance qualification is essential for this role – study support will be provided!
• Previous experience in accounts and/or finance team or equivalent income generation administrative role within an operations team (ideally having completed the Foundation Stage of a formal finance qualification but this is not essential)
• Excellent interpersonal and communications skills, both oral and written
• Exceptional organisational and administrative skills with the ability to work to strict deadlines
• A strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Detail orientated, great numeracy skills and experience using Excel

Please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

We're looking for an experienced, creative, and passionate Senior Youth Worker to join our amazing team at Peer Power Youth. You'll be responsible for leading, delivering and evaluating young people’s involvement in our creative ‘voice and influence’ projects, where you will co-create and work alongside young people in secure settings and the community. You will also have the chance to lead on a specialist area of work within the team.

You’ll be working alongside Youth Worker colleagues to develop strong, trusted and caring relationships with a cohort of young people, and you will ensure that activities are co-created, creative, safe, inclusive, and develop the skills and expertise of the young people involved. This is an exciting role where you'll be out and about working right alongside young people and colleagues to make real change both on an individual and system level!