National Head Of Operations Jobs in Lambeth, Greater London

The Opportunity

We are seeking a motivated and highly organised national Quality Manager to join our expanding team. This is a new role that will lead on the quality assurance of IPS Grow delivery, responsible for implementing a robust quality management system and measuring our work against agreed standards. This includes quality assuring resources for the IPS Grow team and the IPS community, streamlining internal processes, and ensuring consistency of IPS Grow delivery across regions.

This is a national role that will work closely with the Head of Delivery and wider IPS Grow senior team, with a mix of remote and in person working from our London office.

The Team

IPS Grow is a national programme designed to support the expanison of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is led by Social Finance in partnership with the Centre for Mental Health. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

Responsibilities

1. Oversee internal and external quality across IPS Grow delivery

• Implement policies and processes that align fidelity reviews with international best practice.

• Oversee the IPS Grow Quality Mark, ensuring accurate and consistent application.  

• Establish systems for monitoring delivery against KPIs and contract requirements.  

• Maximise our focus on race equity across internal operations and external delivery.

• Identify and implement quality improvements based on internal and external stakeholder feedback.

• Work with the Workforce Manager to quality assure training materials for the IPS workforce.

2. Facilitate learning and development of IPS Grow delivery staff

• Drive high-quality recruitment and onboarding processes.

• Collaborate with Regional Managers to implement competency frameworks, performance plans, and a training programme that supports professional development.

• Embed staff development and reflective practice across team processes such as team meetings and staff 1:1s.

• Monitor and evaluate effectiveness of L&D initiatives and make necessary improvements.

 3. Streamline knowledge management

• Implement a robust system for version control and documentation procedures.

• Ensure a comprehensive range of high-quality resources is available for IPS services.

• Embed a race equity lens across new and existing resources.

• Work with key stakeholders to coproduce resources and ensure content is accessible and reflective of the communities IPS services work with.

• Work with senior colleagues to develop and maintain an internal knowledge management hub for delivery staff, ensuring all resources are up to date and relevant.

 4. Communication and collaboration:

• Work closely with the Head of Delivery, Regional Managers and other senior leadership staff to share best practices and coordinate efforts across regions.

• Build and maintain strong relationships with local and national stakeholders; attend and contribute to stakeholder meetings, sharing insights and updates on quality development initiatives.

• Contribute to internal and external communications, including newsletters, reports, and presentations.

• Support the implementation of data collection and analysis processes to ensure high-quality standards and drive continuous improvement across IPS Grow services.

• Collaborate with the Data Manager to ensure data accuracy and integrity, leveraging insights to enhance service delivery and operational efficiency.

• Continuously refine practice and skill by engaging with IPS experts and other stakeholders in the UK and internationally to bring the best and most up-to-date understanding of “what works” to programme delivery.

• Influence the strategy by working with the senior team to shape our strategy and roadmap for future projects.

About you

Skills and competencies

• Data driven: Strong analytical skills with the ability to interpret complex data and make informed decisions.

• Problem-solving: Excellent attention to detail and a methodical approach to problem-solving.

• Relationship management: Strong interpersonal and communication skills, with the ability to build and maintain relationships with a wide range of stakeholders.

• Organisational skills: Excellent organisational skills, with the ability to manage multiple priorities and requests, create project plans, and meet deadlines.

• Leadership: Delivery of performance expectations and supporting the team to translate research into effective on the ground practice.

• Adaptability and flexibility: Ability to adapt to changing project needs and work effectively in a dynamic environment and changing system with multiple stakeholders.

Experience

• Proven track record in managing quality systems and compliance within a complex organisation

• Experience in developing and delivering training programs related to quality assurance and compliance

• Experience delivering against project plans, timelines and deliverables that are results focused

• Experience of implementing quality improvement in an IPS or employability context would be advantageous though is not essential

Working at Social Finance

The fixed salary for this position is £56,500 per annum. Working for a mission driven organisation is more than just what we pay though, it’s about our culture, our approach and what else we offer.

About Social Finance

We are an ambitious not for profit organisation that partners with governments, service providers, the voluntary sector and the financial community. Together, we find better ways of tackling social problems in the UK and globally.

Since we started in 2007, Social Finance has helped to pioneer a series of programmes to improve outcomes for individuals with complex needs. Our innovations, including the social impact bond model, have mobilised more than £500 million globally. We have sister organisations in the US, Israel, the Netherlands and India and a network of partners across the world.

What we do

Our unique method combines financial analysis, data science, service design, and social issues research.

We focus this expertise on understanding the needs of service users and working with communities to create new responses to challenging social problems.

We develop models, products and services that are pragmatic and have the scope to drive systemic change to improve people’s lives. In the UK, we focus on issues such as homelessness, domestic abuse, mental health, learning difficulties, loneliness and vulnerable children on the edge of the care system. We also look to improve equity for marginalised communities in social services. Internationally, we design outcomes-based models for issues such as maternal and neonatal health, education and employment. 

Our Values

Everyone at Social Finance believes that change for communities is possible. To help us achieve it, we have three core values that guide everything we do. We are curious, empathetic and pioneering.

Equality, diversity and inclusion

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. We are an equal opportunities employer and support a range of flexible working options.

How to apply

Social Finance are using Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to four situational based questions which will allow you to express your ability.

Your answer to each question will be viewed in isolation. Please therefore ensure there is enough detail in that single response, without any references to your other responses

Closing date for applications: Monday 28th October 2024 at 9am

• 30-minute Zoom interviews will take place on Wednesday 6th November

• Face to face interviews will take place Thursday 21st November at our Social Finance office in London.

• Should you require any reasonable adjustments to allow you to attend, please highlight this when you are invited.

Location: Stratheden Parade, London SE3

Salary: Hospice Band 3 - £24,236.88 - £26,921.89

Hours per week: 35

We have a fantastic opportunity for a new team member to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.

We’re really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.

We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.

These roles are HANDS ON! A typical day will include sorting donations and preparing clothing for sale.

This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.

Senior Policy and Public Affairs Officer

Permanent

Salary: £31,000 - £34,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

Closing date: 5pm, 20th October 2024

Interviews: w/c 4th November 2024 

It's an exciting time to join World Cancer Research Fund International's policy team. In 2024, the organisation started undertaking proactive UK policy and public affairs to join our well-established international policy work. 

We are recruiting a Senior Policy and Public Affairs Officer to support the development of our policy and public affairs work in the UK and evidence-based policy for both our International and UK work. We will be developing a UK Policy and Public Affairs strategy for 2025 onwards, with several influencing opportunities in the pipeline.

World Cancer Research Fund International leads and unifies a network of cancer prevention charities based in Europe, the Americas and Asia and is responsible for cancer prevention science, policy, strategic and operational direction to the network charities.

We are looking for a candidate with a passion for delivering improvements to public health and cancer prevention through policy and public affairs, who has experience advising colleagues on political matter areas and the ability to maintain up to date knowledge on political issues. Experience of sourcing, scanning for, reviewing, assessing and analysing policy documents or legislation is also key. 

You will have significant professional experience in a UK policy and public affairs environment such as a charity or working in parliament - preferably in health - and a Bachelor degree (or Masters degree desirable) in public policy, public or global health, or health policy (e.g. policies on cancer, non-communicable diseases, food, obesity, physical activity) or other relevant subjects, or a Bachelor of Law.

Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role.Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

We are looking for Maternity Cover for a Safeguarding Advisor.  If you bring both a breadth of safeguarding experience and an understanding of faith contexts, we have a new opportunity for you to use your accrued knowledge and skills for a good cause.

Thirtyone:eight, the UK’s leading Independent Christian Safeguarding charity is looking for a dedicated and knowledgeable Safeguarding Advisor. You will provide an expert and professional service on behalf of thirtyone:eight; including the provision of consultancy and engagement services, maintenance of policy, procedure and best practice guidance and contribute to the operation of our safeguarding helpline. 

We are looking for a person with strong communication skills and experience of providing safeguarding support and advice as part of a multi-disciplinary or faith-based context to join our established team for maternity cover. 

With a demonstrated commitment to the safeguarding and wellbeing of children and adults, you will need a good working knowledge of safeguarding policy, practice and legislation across diverse contexts (including the UK four nations), as well as a solid understanding of implementing safeguarding at a grass-roots level with faith organisations. In return you’ll get to work in a supportive and rewarding environment and the opportunity to share and learn from fellow safeguarding professionals from a range of backgrounds and settings. 

Please note that this job could be home based, office based or hybrid.

The out of hours cover hours are: 7am-9am and 5pm-midnight weekdays; and 7am - midnight Sat & Sun. There are minimal calls coming through during this time so you would not be on the phone all these hours. 

We are looking for someone on a 2 year fixed term contract to support CCT, as we engage in a programme of significant digital change, with our core information management systems under active review and development. The complaint processing of personal data is fundamental to delivering our business objectives and will be a crucial deliverable for our Digital Transformation Programme.

The Compliance officer will be instrumental in ensuring CCT complies with best practice in relation to the storage and use of people’s personal information, ensuring compliance with the relevant GDPR regulations and will also be responsible for ensuring that the CCT’s policies and procedures are compliant with the relevant Government Functional Standards as well as following good practice in relation to its governance policies and procedures.

The post holder will work with every team, at all levels across CCT, to help embed a risk-based approach to data protection and decision-making, championing both the intent of data protection law and effective operational outcomes; adopting best recommended practice where there is ambiguity about minimal compliance requirements.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 8th November 2024.

The interviews will take place in Northampton on 18th November 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Seeking a purposeful career change? Embark on a transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to pivot their professional journey towards creating a sustainable, equitable and just future.

Programme summary:

• Make a real impact: Through two 6-month work placements with leading organisations, you'll gain hands-on experience tackling pressing social and environmental issues. Our partners, including Triodos, Better Society Capital, Save the Children, Oddbox, and Sustainable Ventures, provide unparalleled opportunities to contribute to meaningful change.

• Expert-led learning: Immerse yourself in an intensive Learning & Development programme, with weekly in-person sessions led by experts from across sectors. This blend of professional training and academic rigour equips you with the leadership skills, knowledge and mindset to drive systemic change. 

• 1-2-1 mentoring & coaching: Receive personalised support through fortnightly mentoring sessions and quarterly executive coaching, fostering both personal and professional growth.

• Join a supportive community: You'll be welcomed into a tight-knit cohort of ~20 like-minded and ambitious Associates. Together, you'll share ideas, challenges, and successes, creating a sense of belonging and mutual support that extends far beyond the programme's duration. You’ll also join the expansive On Purpose community, connecting with a global network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.

Why join us?

• Earn while you learn: A competitive gross salary of £25,645 per annum, supporting your full-time commitment to creating change.

• Have a transformative impact: Join nearly 1000 purpose-driven alumni who are leading change worldwide in all parts of the system, with 92% working in the impact sector.

• Access diverse career opportunities: Our Associates have moved into sustainability jobs and social impact roles ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Managing Director of Divine Chocolate, and a former Marketer at Google now Head of Europe for Terra.do.

Who we’re looking for:

This programme is ideal for individuals seeking a career change into the environment and social impact sector, or for those already in the impact sector who want to develop new skills, have the opportunity to work in more commercial organisations, or to join an engaged network of people who share your values and are working toward the same goal. 

Specific sector/industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:

• A minimum of three years full-time professional experience

• The right to work in the UK

• Fluency in English 

• Office environment experience 

• Excitement towards building a career that helps transform our economy from profit to purpose

• Skills in project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.

Diversity and Inclusion:

We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.

How to apply:

• Register your interest via our website to receive a link to your online application form.

• Closing date for applications [Extended deadline]: Monday 28 October, 9:00 am (GMT).

• Interviews scheduled for mid-late November with the programme starting in April 2025.

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

They bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And they won’t stop until we are all equal.

This role will be a key member of the major partnerships team, as it will lead on the delivery and development of the AstraZeneca partnership. Together, Plan Intl UK and AstraZeneca deliver the Young Health Programme across 8 countries, including here in the UK.

This is an exciting opportunity as the partnership is at a critical stage of future development.

As Corporate Partnerships Manager (AstraZeneca – Global and UK), you will:

• Seek to renew Plan’s partnership with AstraZeneca post-2025, aligning the company’s ESG Strategy with Plan International UK’s values on (health) equity and gender transformative outcomes
• Lead ways of working with the Programme Management Team and Grants Finance to ensure the partnership is highly impactful in its delivery, is on time and within budget
• Build a strong, multi-faceted relationship with contacts across AstraZeneca and internally at Plan International
• Support the leadership of the Corporate Partnerships Team, role modelling and demonstrating excellence in account management

Ideal skills and experience: 

• Experience of managing high value corporate partnerships involving multiple external partners
• Ability to collaborate across and between organisations on complex, fast-paced projects
• Strong interpersonal and communication skills
• A team player with a collaborative approach
• Able to manage projects and budgets successfully

This is an exciting and varied post as Deputy Director of Global Relationships within our Global Relationships Team, whose role will be to support our vision to equip the Methodist Church in Britain to be a growing, evangelistic, inclusive, justice-seeking and globally connected Church for the 21st century. This might suit someone seeking to move into a director level role.

The successful candidate will be a collaborative and professional leader within the Global Relationships (GR) team, part of the Mission Team as it fulfils its strategy in response to Our Calling and a Methodist Way of Life.

In this post, you will focus on the following priorities:

• Providing leadership for the development and delivery of our People to People programmes.
• Leading the delivery and engagement with Partner Church leaders at the Methodist Conference and Pre-conference Consultations.
• Engaging with global partners in developing the work of global topic network consultations.
• Leading on telling the story of our global connections across a variety of media to develop awareness and excitement for global aspects of mission in the 21st Century.
• Working closely with the Director of Global Relationships in the innovation of new programmes, representing Global Relationships within the church and with partners, and deputising for the Director as required.

About You

You will need to have the following:

• Graduate qualification in theology, missiology or equivalent, together with relevant experience
• Excellent understanding of the global mission context in the 21st Century
• Proven ability to work cross culturally and to relate to persons within different globally based organisations  
• A leader skilled in collaborative working
• Confident and fluent presenter to a wide range of audiences

It is a requirement that applicants have the right to work in the UK.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We particularly welcome applications from people of Black, Asian and other Minority Ethnic groups.  We also welcome applications from people living with disabilities.

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by the Methodist Church.

For an informal discussion about this role please see our website for contact details. 

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please see our website for contact details for the HR team. 

Closing Date: Monday, 4 November 2024

Interview Date: Tuesday, 26 November 2024 in London

Job Purpose and Key Responsibilities

This is an excellent opportunity to take on an exciting role within the Humanitarian Team of the Programme & Policy Department/Programme Management Team.

We are looking for someone with a good understanding of policies and practices managing projects with the FCDO and DEC. A good grasp of programme and financial management combined with an ability to provide distance support to Country Offices and partners.

The Humanitarian Programme Manager is responsible for the overall management for a portfolio of programmes across the programme management lifecycle from the contracting stage to close out. The successful candidate leads the relationship with donors, working with country offices and technical teams to ensure programmes are delivered in line with CARE International strategies and procedures, and in compliance with donor requirements. Specific areas of responsibilities include programme quality, accountability, relationship management, impact reporting and knowledge management, compliance and risk management. In addition, he/she will be an effective team member and committed to tackling discrimination and structural inequality and promoting CARE International’s Protection from Sexual Exploitation and Abuse (PSEA) and Child Protection policy with team members and in day-to-day practice.

Why work for us?

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The team is looking for a talented individual to support our portfolio projects through excellent contract and finance management.  You will have knowledge of donor compliance and donor reporting and will provide integrated programme delivery, contract, and compliance expertise throughout the project cycle: from implementation plan set up to reporting and close out. You will have experience with managing multiple stakeholders across a single project. Ability to work in French or Arabic, as well as some overseas experience in a development context, would also be highly desirable.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles.

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates.

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact the HR team. 

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

Closing date for applications: 20th October 2024

Interview date: 28-31st October 2024

The young people we support in this service are amazing, they are courageous, determined, and brave. These young people have often survived very difficult experiences and have often experienced high levels of violence in their lives. This can mean at times we have to work harder to secure their trust and build relationships with them. The experiences these young people have had in their lives means they can feel frustrated, angry, and upset. We need someone committed to showing care, respect, patience and understanding, someone who understands that challenging behaviour can be a demonstration of the impact of multiple traumas. This is a fixed-term role for 12 months

• Full time, 12 month fixed-term role in our Youth Justice Team
• Salary £31,200-£34,736
• Deadline: 9am, Thursday 24 October

New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. This will include a team of Housing Caseworkers who will carry out assessments and advocacy work with young people under 25 who are fleeing violence and exploitation, in order to move them on successfully into both emergency and long-term housing options. You should be passionate about working with this client group, able to manage a fast-moving caseload, and committed to working collaboratively with a team across multiple services.

*Please note, previous applicants for this role need not reapply.

• Full time, permanent role in the Youth Justice Team
• Salary £31,200-£34,736
• Deadline: 9am, Monday 21 October