Mental Health Advisor Jobs
Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives in Bristol?
This post is offered as fixed term contract for 12 months, or secondment for internal colleagues.
We have an exciting opportunity within the Bristol Street Outreach team as the Target Priority Group (TPG) Coordinator. The TPG is a cohort of clients with the most long-term and repeat periods of rough sleeping. Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore, we take a proactive and assertive approach to supporting people away from this activity. Our aim is to support people to recover from the effects of rough sleeping and move away from a street lifestyle permanently.
In the TPG Coordinator role you will provide focussed case coordination and management of this group, working creatively alongside partner agencies to provide clients with a viable long-term option of accommodation that will allow them to start their recovery from homelessness and journey to independence. You will:
- Oversee the case management of TPG Outreach Workers.
- Hold a small caseload of clients, delivering intensive casework to them.
- Build and maintain productive relationships with internal and external stakeholders including the Local Authority, other homeless services and housing providers.
- Raise the profile and awareness of the TPG to encourage a city-wide, multi-agency response to long-term and repeat rough sleeping.
- Have the opportunity to support the Service Manager in collating information for reporting to demonstrate the themes and issues the team and clients face.
About you
This exciting role will suit someone with experience of communicating, liaising and negotiating with internal and external stakeholders, we encourage you to apply if you have below skills and abilities:
- The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person-centred approach.
- Excellent communication skills and the ability to work with others whilst managing your own time.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
- A Full UK or equivalent driving license is required for this post.
- Flexibility is essential as you will be expected to work outside of your normal working hours when required, covering shifts that include early mornings, nights and weekends.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 21 April 2025
Interview and assessments on: 2 May 2025
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Join our team!
Crohn’s and Colitis UK are on the look out for a new Head of People role! With responsibility for ensuring the delivery of an effective and efficient HR function your remit will be to translate the charity’s strategic vision and objectives into actionable HR plans. If you have experience of working with senior leadership teams to enhance workforce effectiveness and develop a positive working environment where colleagues feel engaged and supported, then we’d be keen to hear from you!
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
The role
Starting between £55,000 to £60,000 per annum depending on experience
Hours: 35hrs per week
Permanent: Full-Time
Place of work: Hybrid
As a member of the Senior Executive Team, you will develop a positive, inclusive work environment where colleagues feel supported, engaged, and empowered to perform at their best to help. Working with the leadership team, you will foster strong employee relations and well-aligned policies to enhance the quality of services we provide. You will embed our values and behaviours, ensuring legal compliance, and by promoting inclusion and diversity, you will facilitate a workplace that better reflects the diverse communities we work with.
About you
You will be a senior HR practitioner, qualified to CIPD Level 5 (or equivalent experience), and have a proven track-record at leading a high-performing HR team. You’ll have plenty of experience in delivering strategic HR initiatives, excellent knowledge of employment law, an ability to communicate at all levels, and flex your approach according to the situation. We are looking for someone who has had experience of advising and delivering on organisational-wide HR change management initiatives, can work effectively to project deadlines, and will successfully balance the needs of employees with the operational and ambitious needs of the charity.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.
We have a hybrid approach to the way we work. Our Senior Executive Team meet with our Senior Leadership Team twice a month on a Monday. These meetings are face to face. One is in central London and one is at our Hatfield office. In addition, you will be required to attend at least four face to face organisational All Staff Together days which are predominantly in Hatfield, one directorate meeting a month in Hatfield, as well as attending the Hatfield office with the rest of the HR team one day a week. One to one’s will be face to face with direct line reports and your line manager once a quarter.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role. Please refer to the Recruitment Pack on our website for further information.
Closing date: Monday 28 April 2025, 9am.
First stage interviews will be taking place w/c 5 May 2025
Second stage interviews will be on Friday 16 May 202
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the project
The proposed service Kineara aims to provide is a Community-Based Housing Advice and Support Service for lone parents living in TA (Temporary Accommodation) and to provide a prevented service that advice and support lone parents living in PRS and social rented accommodation, where their tenancies is insecure.
This service will address urgent housing concerns, provide essential advice, and offer tailored, intensive support for those with complex needs. The project will focus on delivering maximum reach through our outreach while maintaining smaller 1:1 caseload for high-needs cases.
About the role
We are looking for an experienced, motivated and compassionate community -based housing advice and support worker. This role involves conducting community drop- in surgeries which will be delivered across Lambeth Schools, Children’s Centres, Community Groups, GP practices and
Housing Advice Surgeries offering face-to-face housing advice, legal support (where necessary), and signposting to additional service.
You will have experience of working with families and individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.
Strong partnerships will be essential to the project’s success. Building on relationships developed through the Homeward consortium, you will work closely with local schools, Lambeth Council, children’s centres, community organisations, and legal advisors to ensure meaningful signposting and wraparound support for families.
The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.
About Kineara
Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.
Breaking barriers to secure housing, education and employment

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to bring struggling children hope and a future. Building on the huge success of TLG Early Intervention Coaching, TLG Therapeutic Support will be a new way for TLG, with partner churches, to provide support in school for the increasing number of pupils struggling to cope due to their emotional, relational, and mental health experiences. This programme addresses the underlying issues children are facing, whilst also providing the option of direct support to their parents/carers and the school staff team.
In this role we are looking for individuals that thrive working with children and young people in a school context and are passionate about supporting pupils and their families struggling with emotional, relational, and mental health challenges. The ideal candidate will hold an accredited coaching qualification and have an aptitude for creativity whether this is music and drama, sport and outdoor recreation or other fields of kinaesthetic development. The TLG Therapeutic Coach will be present each week in the school, providing specialist trauma aware care for these children, whilst supporting staff and parents/carers too, so we're looking for an individual who can build and foster strong relationships.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Hours: 2.5 days per week (18.75 hours, term-time only)
Closing Date: Rolling Applications
For further information check out the job description attached to this page. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.
The client requests no contact from agencies or media sales.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Core IDVA
Salary: £26,000 - £32,000 depending on experience.
Location: Hammersmith
Hours: 35 Hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
We work within a coordinated partnership response to violence against women and girls as part of the Angelou Partnership. Within the partnership ADVANCE provides independent domestic abuse advocacy and support for women, children and young people who have experienced domestic abuse.
The IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process specialising in working with clients at high risk. They will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women from aged 13, focusing on working with those aged 18 and over who access the domestic abuse service. They will advise women on criminal justice and civil remedies and related matters, support women to attend court where necessary, and coordinate the provision of multi-agency support. Part of the role will to be to establish positive, proactive, and innovative working relationships with services providing services to clients and partner agencies within the Angelou Partnership. As a Core IDVA will work across the boroughs mentioned above, under the guidance of the team leaders and project manager.
To be successful as the Core IDVA you will need the below experience and skills:
To be successful as a Core IDVA, you’ll need to have an excellent understanding of domestic abuse and its effects on women and children and of best practice within the domestic abuse sector. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic abuse, of supporting women involved in mental health services, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.
We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.
How to apply: Via our careers site
- Interviews are taking place, week commencing on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
We are looking for a Regional Development Lead to join our award winning Rail team at Samaritans.
- Permanent contract
- Full time, 35 hours per week with flexible working practices
- £32,850 per annum
- Home based contract - this role is primarily worked from home with significant travel across the North West & Central rail route region.
- We are passionate about flexible working, talk to us about your preferences
As Regional Development Lead you’ll be helping to make a huge difference to the lives of those that work and use the railways in the region, as you support us in our life saving suicide prevention work. In this exciting role and working with our award winning rail programme, you’ll provide expert care and advice within the rail networks within the region.
In this role you’ll be an expert advisory support link for the rail industries and local community partners. You’ll have experience of stakeholder engagement and partnership working. Warm, personable and friendly, you’ll be able to build and maintain relationships with many different groups of people.
You’ll need compassion and resilience to work with exposure to incidents that may be upsetting.
Organised and methodical you’ll also be an effective Project manager with enthusiasm and a good understanding of mental health and suicide prevention.
The Region
Working alongside other Regional Development Leads, this role is responsible for the North West and Central route region (primarily covering the Network Rail routes on the rail infrastructure.
The successful candidate will be based within/adjacent to this region to enable them to fulfil the travel requirements of the role.
Working remotely, you’ll be a self-starter but also have the support of the wider rail team at Samaritans.
This is a brilliant opportunity to work with Samaritans at a critical time. As the country recovers from the pandemic, and the cost of living continues to increase, we must ensure we have the right measures in place to support mental health and prevent suicide.
A full outline of the role can be found in the Job description here.
Employee Benefits
We offer some brilliant benefits including flexible working, family-friendly policies, and training to support your development. You'll have 28 days annual leave, plus bank holidays and we match your pension contribution up to 5%. You can claim money back via a Health Cash Plan and wellbeing options including a free subscription to Headspace and a PerkBox account.
Find out more about working for us in our recruitment brochure here.
Application
Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We warmly welcome applications from a diverse range of backgrounds and experiences. We are committed to making our recruitment processes accessible to everyone and are flexible in how we receive information. If you would like to apply via a different format or let us know how we can support you to be the best you can be, please contact the People team.
If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and a covering letter outlining your transferable skills and experience. You’ll also be asked to answer some application questions. This role will close for applications at midnight on 9th April, with interviews taking place in the week of the 28th April.
The client requests no contact from agencies or media sales.
Educational Psychologist
We are looking for an Educational Psychologist (term time + 3 weeks only) to join a team that provides educational support to children and young people, their families, and local schools.
Position: Educational Psychologist
Location: West London (office-based)
Salary: £57,072 - £64,623 per annum (£54,218 – £61,391 actual/pro-rata)
Hours: Full-Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Tuesday 22nd April 2025
The Role
The Educational Psychologist at the Education Hub will provide specialist psychological assessments and trauma-informed interventions to children and young people affected by the Grenfell Tragedy. The role focuses on helping students overcome barriers to learning, supporting emotional resilience, and working closely with families and schools to enhance their wellbeing.
You will:
• Conduct psychological assessments to evaluate cognitive, emotional, and behavioural development.
• Provide one-to-one and group interventions to support emotional regulation and resilience.
• Deliver trauma-informed approaches to schools, ensuring students receive the best educational support.
• Offer expert advice to teachers, parents, and other professionals on how to foster inclusive learning environments.
• Support students during key transitions, from early years to post-16 pathways, equipping them with lifelong learning strategies.
• Develop and lead training programmes for schools, families, and professionals on mental health, trauma recovery, and behaviour management.
About You
• Postgraduate qualification in Educational Psychology and registered with the HCPC (Health and Care Professions Council).
• Strong understanding of trauma-informed practices and experience working with children affected by adverse experiences.
• Expertise in conducting psychological assessments and developing Education, Health, and Care Plans (EHCPs) in line with UK SEND guidelines.
• Ability to provide strategic advice to schools on behaviour, learning support, and emotional wellbeing.
• Excellent communication and interpersonal skills, with a passion for working with diverse communities.
• Culturally competent, with an ability to tailor interventions to meet the needs of families from diverse backgrounds.
• A commitment to inclusive education, safeguarding children, and supporting long-term recovery.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (2 sides A4 maximum) outlining how you meet the role requirements. Please ensure this is submitted as one document.
About the organisation:
The Grenfell 'Education Hub' will open later this year to serve those most affected by the Grenfell Tower tragedy. The hub will provide educational support to children and young people, their families, and local schools.
A consultation process in 2023 and 2024 about the needs of the community and the bereaved and survivors led to proposals for an educational ‘hub’. This will comprise a wide range of professionals including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Coordinator, and a Family Support Worker. Their time will be divided between direct work with children and families in the ‘Hub’, and support for local schools. The activity of the hub aims to;
• Provide good quality educational support to as many children and young people as possible
• Build the skills and confidence of children and young people, their families, and education staff in local schools
• Develop strong relationships with those most affected by the Grenfell Tower fire
• Accurately assess its impact
Diversity & Inclusion: The Education Hub is committed to building a diverse and inclusive workforce and encourages applications from all backgrounds.
Other roles you may have experience in could include: Educational Psychologist, Child Psychologist, Clinical Psychologist, Trauma Psychologist, SEN Specialist, Learning Support Advisor, Behavioural Therapist, Mental Health Practitioner, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Role
This is a great chance to join a busy policy team to cover family leave. The team helps the Law Society shape public policy to deliver our corporate strategy for our members and the public interest.
You will lead our policy development and projects on immigration and asylum issues, and support colleagues in the public law team on other issues such as human rights, mental health law, criminal law and family law.
Keeping up to date with policy and legal developments, you will spot and respond to opportunities for positive reforms. You will research and analyse the impact of changes on our members, access to justice and the rule of law, and provide reliable and well-informed advice and leadership. Often you will prepare written briefings and guidance for internal and external audiences, and occasionally you will give oral presentations.
You will liaise with key internal and external stakeholders including colleagues, members of the Law Society, government, parliament and civil society. Working with colleagues from the policy, media, public affairs and other teams, you will help to ensure that our policy positions have maximum influence and visibility, and report on their impact showing how they deliver our strategic goals.
This is an exciting and varied role where your expertise, knowledge and skills will be used to great effect to make a real difference for our members, the rule of law and access to justice.
What we're looking for
You will be an experienced policy professional with a proven track record of identifying opportunities for influence and making an impact. You will have either some expertise in immigration and/or asylum law or the ability to develop that quickly, alongside a good working knowledge of broad public law issues.
You will be skilled in researching and analysing complex issues and assessing their implications for the profession, the rule of law and access to justice. You will have excellent skills in drafting concise, clear and accurate policy papers, briefings and guidance for a range of audiences, and be comfortable giving persuasive oral presentations.
You will also be experienced in building and maintaining effective relationships with a wide range of stakeholders at all levels and be able to work both pro-actively and reactively, often with minimal supervision and to tight deadlines.
What's in it for you
This is an excellent opportunity to work in a progressive membership organisation dedicated to supporting solicitors, protecting access to justice and promoting the rule of law. We have a strong reputation for excellence and legal expertise, and are committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
We offer hybrid working (minimum eight days a month working on site), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
While this role is advertised as full time, we are willing to consider 80%-90% for the right candidate.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
If you would like to have an informal discussion about the role, please contact Arabella Lang on
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
Welfare Rights Adviser & Triage Officer
Salary £32,445 per annum ( £19,467 pro rata for part time) - subject to skills and experience
Hours of work 22.5 hours a week over three days (initially a 3 month temporary contract). Hybrid working for the foreseeable future with regular attendance to the office at least 2 days a week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub.
Our vision
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.
What we do
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care. Our volunteering, support hub, and complementary therapy teams enhance the hospital journey for all patients – whether they live locally or come from further away to access the trust’s specialist services. Our support of the RFL workforce enables staff to perform at their very best. Spanning individual professional development and training through to organisation-wide interventions, our initiatives bolster employee resilience and mental health so staff can achieve the best outcomes for patients. We fund ground-breaking research with the potential to change people’s lives, whether it’s through our grants programme or delivering major capital funding appeals.
Our approach
We are a solution-focused strategic partner to the RFL, helping our hospitals to go further and faster than the NHS could do alone. We believe funding decisions should be made based on strategic priority and impact, with a strong focus on co-production.
The Royal Free Charity (the charity) invests in:
- enhanced support for patients
- vital support for our staff
- ground-breaking research and innovation
- cutting-edge medical equipment
The generosity of our donors, fundraisers and volunteers enables us to do this.
The charity, which employs over 90 people, is working towards becoming an employer of choice.
The role
The welfare rights adviser & triage officer will report to the welfare rights supervisor.
Welfare and benefits casework (approximately 50% of the role) and Triage officer (approximately 50% of the role).
In this role, you will triage all referrals we get into the Support hub and take a small number on as casework.
You will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate.
The team
The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life.
We are here to transform patient experience and staff experience and change lives for the better.
We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.
Principal accountabilities / responsibilities: -
Welfare and benefits casework (approximately 50% of the role) and Triage officer (approximately 50% of the role)
Triaging:
· To provide an efficient and effective system to support referrals and enquiries into the support hub welfare rights advice service.
· To assess eligibility of referrals and enquiries, according to set criteria
· To triage referrals into the service (usually patients referred from Royal Free Hospital clinicians), assessing individual situation and level of need).
· Offering one-off advice based on circumstance, providing accurate, up to date information
· To allocate those with the highest level of need for ongoing case work to an adviser
· To develop and maintain effective working relationships and referral systems, with a broad range of service providers.
· To refer or signpost people to other services where required
· Establishing trust, effectively responding to clients going through challenging times.
· Making sense of information, using your skills as an adviser to establish where and how help is needed for each individual.
· Give value to the resources of the client who is accessing support, helping to focus on a positive client journey.
· A small number of those that you triage, you will take as casework.
Welfare and benefits casework
· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.
· To work two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity officer
· To provide advice and support on welfare benefits, housing matters (that do not require a solicitor), and non-FCA regulated debts.
· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.
· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.
· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.
· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.
· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.
· As part of this role, there may be some advice given to NHS staff.
· There may also be some involvement in new advice projects
Working with others
· To provide a combination of face-to-face and telephone appointments.
· To ensure that people accessing the service feel welcomed, valued, and understood.
· To provide first class customer service to all enquiries, including staff, patients, and carers of the Royal Free London
· To effectively support RFL hospital staff, feeding back to referrers, and focusing on building positive relationships across the Trust.
· To engage effectively with casework supervision, including by keeping accurate, up-to-date records on the case management system and following internal team processes
· To work with the support hub team members, offering peer support, sharing learnings, and participating in team meetings
· To build effective working relationships with staff in other departments of the Charity
· To build good working relationships with other relevant organisations, and to liaise and establish contact with relevant national and local agencies and services.
· To maintain up-to-date knowledge of external agencies and changes in legislation, policies and practices and adapt and share this information as appropriate.
· Safeguarding – to be aware of your duty to protect individuals to live free from abuse, harm and neglect, and to follow correct internal policies and procedures where you have concerns for an individual.
Administration
· To provide a high-quality service that is personal, responsive and sensitive, ensuring confidentiality and adhering to the Data Protection Act 2018 and GDPR.
· To maintain case records for all client contact, to enable the continuity of casework, ensuring an accurate and up to date case work system, using our case management system ‘Advice Pro’, following the advice team processes and keeping to the ‘terms of service’ we send to clients.
· To maintain the diary for booking appointments and follow-up actions, using the case management system.
· To respond to phone and email enquiries from clients and third parties, in a timely manner.
Person Specification
Qualifications
· CSE/GCSE in Maths and English or equivalent
Experience
- Extensive experience working in a welfare-rights related role and independently (Essential).
- Managing your own case load, supporting people with a range of welfare issues including benefits (applications, mandatory reconsiderations, appeals) and housing issues. (Essential).
- Experience of working with people affected by long term health conditions would be beneficial, as well as an understanding of the issues and challenges they face.
- To have experience using a case management system; proficiency with Advice Pro would be advantageous.
· Not for profit or NHS experience would be helpful.
Skills & knowledge
- Up-to-date knowledge of welfare benefits and rights, housing and debt (considering what matters must be referred on)
- To have excellent communication skills, including:
- Outstanding listening skills
- Effective verbal skills, while adapting your approach to different audiences
- Excellent written skills
- The ability to empathise and support people going through difficult times
- To be able to deliver a high quality of customer service to agreed timescales; and
- To be highly proficient in carrying out independent and varied case work
- Excellent IT skills, including a thorough knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
- To have an outstanding eye for detail and accuracy.
· The ability to prioritise, organise and manage workload effectively whilst dealing with unplanned interruptions.
- Awareness of other pathways and services available to signpost or refer people.
- To have excellent numeracy, literacy, and administrative skills.
- To be willing to continue updating own knowledge and skills, including learning of new systems where required.
- To be self-confident and willing to take responsibility.
- Gaining insight from your role to inform the RFC’s contribution to national conversations.
· Able to deal with sensitive information in a confidential and professional manner.
· Understanding of the role of health and social care services and pathways would be helpful
Benefits:
Core benefits
· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
· A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
· Expert financial advice from our financial partner, the London Credit Union
· Savings on purchases with the Blue Light Card
· Our Death in Service benefit
Support for your health and wellbeing
· Subsidised gym, pool and classes at our Rec Club in Hampstead
· Secure bicycle parking and shower facilities at our Hampstead site
· Fortnightly guided meditation
· Free massage therapy from our complementary therapy team
· Menopause peer support group
· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
The recruitment process
To apply for this post send your:
- CV (please include your last employer and dates of employment)
- Cover letter addressing how you meet the criteria set out in the job description and person specification.
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Thursday 10 April 2025, midnight
Interview date: Tuesday 22 April 2025/Wednesday 23 April 2025
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
- You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect
We accelerate improvement and innovation beyond what the NHS can provide





The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Employability Coach
London, Hybrid
Full time, Permanent
Are you passionate about helping people to turn their lives around? If so, you might be the person we’re looking for to join our small, friendly team at Working Chance.
We’re an award-winning national charity, the UK's only employment charity solely for women with convictions.
We’re led by our vision of a society where every woman with a conviction has the support and opportunities she needs to flourish. Our mission is to support these women to create independent, purposeful lives through helping them to build careers. We believe no woman should be held back by her past.
Our Employability Coaches play a vital role in helping women with convictions build the confidence, knowledge and skills needed to become ready for work. Through virtual and in-person one-to-one sessions, you will use a coaching approach to support women in setting career goals, developing their interview skills and CVs, and preparing to disclose their criminal record to employers.
The ideal candidate will have a strong background in supporting women facing complex challenges, such as involvement in the criminal justice system, financial hardship, domestic violence, homelessness, substance dependence, or experiences of trauma and mental health issues.
Strong emotional resilience is essential to manage the demands of working with women who have experienced trauma, while consistently maintaining a non-judgmental approach and clear professional boundaries. You will need to be highly empathetic, able to build trust and rapport effortlessly with individuals from diverse backgrounds, and confident in leading group sessions to deliver engaging and impactful support.
This role requires someone who is highly organised and capable of managing a varied workload. Solid written communication skills and proficiency in IT and MS Office (Word, Excel and PowerPoint) are essential. Experience with case management systems is advantageous, though a demonstrated ability to learn new technology quickly is also valuable.
The ideal candidate will bring a passion for the charity’s mission and demonstrate a strong teamwork ethic. You will join a friendly and supportive team who are passionate about what we do. Our frontline staff are a close-knit team who collaborate closely every day. Regular supervision and team meetings are a key part of how we work, ensuring staff are supported and able to deliver the best outcomes for the women we support. We're seeking someone who values this way of working and is committed to being an active part of the team.
You will join a friendly and supportive team who are passionate about what we do. In addition to a competitive salary, we offer benefits including flexibility, generous holiday allowance, time off for your birthday and wellbeing days.
For further information on Working Chance, please see our website.
Closing date: Midnight on Sunday 6th April 2025
Interview date: Thursday 17th April 2025
We welcome a broad range of candidates, particularly those who identify as Black, people of colour, people with lived experience and people from a range of ages as they are underrepresented in our organisation.
Please note that this requires a Basic DBS check and must pass HMPPS vetting because the role includes some work on contracts commissioned by probation services.
Due to requirements set out in these contracts, this position is open only to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.
Applications for this role are through the Charity Job website. We want you to have every opportunity to demonstrate your skills, ability and potential; if you require any assistance or adjustment, please contact us via email, so that we can help with making the application process work for you.
While we recognise the growing role of AI tools, we believe that your genuine insights and experiences are key to understanding who you are and the value you can bring to our organisation. Therefore, we strongly encourage applicants to provide personal answers that reflect their own thoughts and reflections. Your individuality matters most to us, and AI-generated answers may limit your opportunity to stand out.
If you believe you would add value to the organisation within this role but don’t meet all the criteria we have laid out in the advert and job description, we would still love to hear from you.
While we recognise the growing role of AI tools, we believe that your genuine insights and experiences are key to understanding who you are and the value you can bring to our organisation. Therefore, we strongly encourage applicants to provide personal answers that reflect their own thoughts and reflections. Your individuality matters most to us, and AI-generated answers may limit your opportunity to stand out.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a rewarding challenge?
Then join our experienced team supporting children and young people who have caring responsibilities for someone in their family due to disability, long-term illness, mental health, or drug or alcohol misuse. You’ll help deliver our Young Carers service across Southwark, so a car driver is preferred.
In this role, you will manage an existing caseload and new referrals, meeting with families and Young Carers to complete statutory assessments and create action plans. You‘ll provide support for Young Carers to reduce the impact of their caring role and improve their resilience, educational chances and wellbeing, through signposting to local services, in-school support, one-to-one sessions, and workshops.
There will be opportunities to work closely with schools, Children’s Services and other agencies to raise awareness, identify hidden Young Carers, and ensure Young Carer needs are understood and acted on.
You will need to be confident, approachable and self-motivated, with the ability to quickly establish rapport with children and young people. Applicants should have relevant experience of working or volunteering in education, health or social care, or be looking to start a career working with children or young people.
This is a part-time role, ideally working Tuesday, Wednesday, and Thursday (including occasional early evenings). The role is 9 months fixed-term with a potential 3 month extension.
Make a difference now and for the future.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note, outlining your current salary, or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London



The client requests no contact from agencies or media sales.
WHO WE ARE
Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.
Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky news, The Times, the Guardian, New York Times and many more.
Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.
We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected, and are no longer exploited for human consumption.
ABOUT THE ROLE
Remote working, in the UK (with travel to London team meet-ups once a month).
An experienced advocate with a sound understanding of the UK political system and legislative process, the Policy and Advocacy Specialist will be responsible for leading on Animal Equality’s life-saving legal advocacy campaigns on behalf of farmed animals.
Working as part of a highly effective team, within a fast-paced environment, the Policy and Advocacy Specialist will develop and implement advocacy strategies that influence public policy with a goal to advance Animal Equality UK’s mission: to end the exploitation of farmed animals.
An excellent communicator, with an ability to convey complex information in a digestible way, the Policy and Advocacy Specialist will be a professional with a proven track record of policy programme delivery. The role involves engaging with policymakers, building relationships with coalition partners, overseeing public affairs initiatives, and influencing Government policy to create meaningful changes for farmed animals.
BENEFITS
- Holiday entitlement equal to 33 days per year (including standard public holidays).
- Personalised Employee Assistance Program (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
- Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
- Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
- Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
- A free vegan lunch every month at the Animal Equality monthly meetups.
HOW TO APPLY
For more information and details of how to apply, please visit our website via the apply button.
Closing date: 5.00pm on 9 April 2025.
The interview process comprises a multiple-stage interview and skills test. The appointment process will run throughout April, with Animal Equality UK making an offer to the successful candidate that same month.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.
In partnership with HTB St. Francis in Spear North Kensington and Hope Church in Spear Islington, we are looking for coaches to work in the Spear centre to deliver the Spear Programme to 16-24 year olds, equipping and empowering them to overcome the barriers they face and turn their lives around.
Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic, one-year opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.
What will you do?
- Coach 16-24 year olds, bringing about powerful change in their lives
- Build great relationships with relevant professionals
- Form part of an intentional church community
What will you gain?
- Management skills and career progression
- Excellent coaching capability
- Social Impact Experience
- Christian Leadership Skills
Working requirements, salary & benefits
- Salary: from £25,300
- Full-time, Monday to Friday, 9.30am - 5.30pm. 28 days annual leave (including Christmas gift days)
- One year fixed term contract; we aim to support all Graduate coaches to progress to other roles with us after this initial year, with development towards management level within 3 years
- Occasional evening working required (for events such as termly Spear Celebration evenings)
- There is an exciting opportunity to get inolved with the local partner church, with the expectation to participate in church team events as well as wider Resurgo team events, including weekly staff prayer meetings and annual staff conferences in summer and winter (one residential)
- We offer an Employee Assistance Programme (a confidential support service for staff) as well as the option to take advantage of Give as you Earn (GAYE)
- A DBS check will be requested in the event of a job offer
- Upcoming Assessment Days: Thursday 3rd April
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
Job Title: Chief of Staff
Department: Executive
Responsible to: UWC International Executive Director
Location: London (UK) - hybrid working
Salary: £46,200 gross per annum
Working pattern: Full-time, 38.5 hours per week
Duration of contract: Permanent
Start Date: Ideally 1 May 2025 but flexible to accommodate candidate’s circumstances
Are you our new Chief of Staff?
We are searching for a Chief of Staff to play a pivotal role in supporting the Executive Director and driving forward strategic projects that are core to the operations of UWC International and the future of the UWC movement. As a trusted advisor, the Chief of Staff will enhance the effectiveness of the Executive Director by analysing complex issues, synthesising information, and preparing recommendations. They will oversee cross-functional initiatives, ensuring alignment with UWC’s 2030 strategy, and work closely with internal and external stakeholders to define success, establish momentum, and transition initiatives to the appropriate UWC International Office teams.
This role requires a strategic thinker with exceptional problem-solving and project management skills, as well as the ability to engage with senior stakeholders and influence across all levels of the organisation. The ideal candidate will bring experience in consulting or a similar strategic role, a proactive mindset, and a commitment to UWC’s mission of making education a force to unite people, nations, and cultures for peace and a sustainable future.
About us
Changing the world takes passion and dedication
UWC is a global family of schools and programmes with a powerful difference. With a shared goal of working towards global peace and sustainability, we bring together young people from around the world to study in one of our eighteen schools on four continents. There they don’t just learn how to be great at passing exams; they learn how to communicate across cultural boundaries. They develop the skills to be a changemaker. They design and engage in initiatives that transform their lives and the lives of those around them for the better.
Our students go on to become leaders in politics, NGOs, social enterprises, community movements, charities, and business. For life, they remain dedicated to the UWC mission and many of them remain in close contact with us, their school, and their peers, becoming part of a global community of over 85,000 changemakers transforming the lives of others.
About UWC International
The UWC International Office serves as the operational arm of UWC International, a UK-registered and Germany-registered charity, and stands as a pivotal entity within the UWC movement. Positioned in central London and Berlin, it collaborates extensively with stakeholders across the UWC spectrum, actively engages a robust alumni community comprising more than 85,000 members, and fulfils essential functions for UWC International's governance bodies. Our primary duties encompass global fundraising initiatives, comprehensive communications strategies, promotional endeavours, support for the network of over 150 UWC national committees, global strategy development and implementation, and support services to the UWC schools.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London and Berlin
- Generous holiday allowance – 28 days per year plus eight public holidays (pro rata for part-time or fixed-term contracts).
- The standard working hours are 38.5 per week. We operate hybrid working arrangements, with at least 20% of the week worked in the office and up to 80% worked from home. We support flexible working and are happy to discuss different working patterns.
- We offer up to two paid days per year for volunteering and up to two paid days per year for study leave.
UWC International London
- We offer a health and well-being support package, which includes income protection, an employee assistance programme, advice and legal support helpline, remote GPs access, medical second opinions, mental health support, physiotherapy and a well-being calendar featuring podcasts and webinars.
- Cycle to Work scheme
- Perks/discounts portal, which provides a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers.
- Enhanced Maternity Pay and enhanced Paternity Pay
- Contributory pension scheme, UWC International currently contributes up to 8% of the employee’s gross salary, and the employee must match the percentage of up to 8% of their gross salary. The minimum contribution rate is 4%. This applies to everyone aged 22 and above but under state retirement age, earning at least £10,000 p.a. and classed as working in the UK.
Visa requirements
Anyone who applies to work at UWC International in London must have a valid work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up-to-date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Your cover letter must:
- Outline your experience, skills and competencies against the Person specification section in the attached Job Description
- Explain why you want to join UWC International
- Provide confirmation of your eligibility to work or reside in the UK
- Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 23.59 (UK time) on Sunday, 6 April 2025
Interview and/or assessment dates:
First round interviews on 10 and 11 April 2025 (remote)
Second round interviews on week beginning 14 April 2025 (remote/in-person)
For further information on this opportunity, please see the detailed job description attached.
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
The client requests no contact from agencies or media sales.
The Domestic Abuse Service provides professional specialist, practical and emotional support to individuals from the Armed Forces community who are surviving domestic abuse. This includes support with housing applications enabling beneficiaries to secure a place of safety for themself and their children, access to counselling sessions, and application to military assistance providers who can provide financial support to meet specific beneficiary needs.
The Outreach Worker will respond to contact made to the service, which could be via the Stepping Stone Home, and provide personalised support to eligible clients with the aim of empowering them to lead independent lives.
About the role
We are looking for someone to manage a caseload from initial contact to case closure, providing direct support, advice, and guidance while ensuring appropriate onward referrals to relevant agencies.
Providing bespoke listening and emotional support, you will assess and respond to the needs of clients in real time. You will deliver personalised and appropriate support with a high degree of emotional intelligence, demonstrating compassion and sensitivity to those experiencing domestic abuse, mental health difficulties, suicidal thoughts, or other vulnerabilities.
Working in partnership with internal teams, statutory bodies, and voluntary services, you will collaborate to enhance the support available to clients.
You will assess client eligibility for SSAFA support using a detailed knowledge of SSAFA Regulations, conducting regular reviews to ensure desired outcomes are achieved.
About the team
You will work with a small team; Domestic Abuse Advisor, Housing Manager and Family Support worker who are both experienced and skilled.
The team are trained in Safeguarding, Domestic Abuse, Housing, Benefits and other associated topics. As a team they learn and support one another.
About you
You will have had experience in delivering domestic abuse and welfare support to others. You will also need to be technically competent as you will be required to use varied digital platforms and software.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Our vision A society in which the Armed Forces, veterans and their families can thrive.



