Membership Operations Manager Jobs in East Molesey, England

Job Description: Fellowship Programme Assistant – Active Fellows

Line Manager: Team Leader (Active Fellows)

Objective: The programme assistant provides individualised support to Fellows and facilitates placements/extensions.

Experience: Bachelors’ degree or comparable experience

Duration: For an initial period of 12 months, subject to review.

Hours: Full-time. Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm.

Location: Hybrid working - in London office in Elephant and Castle SE1 (2/3 set days per week) and working from home on the remaining days.

Start: 27 January or shortly thereafter.

Salary: £30,910.

Number of posts: One.

Application deadline: 04/02/2025. Please note we will be reviewing applications on a rolling basis.

Organisational Background

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to rescue academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. A number of Cara’s founders and Council members also personally provided places and/or funds to help individual academics; and Cara, known in the 1930s as the AAC, later the SPSL, was closely involved in the successful effort in 1933 to bring to London the Warburg Institute art library, which had been prohibited by the Nazis, and six of its staff. The Fellowship Programme is the continuation of the rescue mission operation started in 1933.

Cara has been a lifeline to academics at risk for just over 90 years, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine. Cara support is typically framed as temporary sanctuary offered at times of heightened risk.

Cara Objectives ‘To assist academics who have been, or are, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’

This is a critical time to join our dedicated and friendly Fellowship Programme team as we expand our capacity to support at-risk academics from the Middle East, Myanmar, Afghanistan, Ukraine and Russia and many other countries.

Fellowship Programme Assistant Role & Responsibilities

Casework

- Provide support for a caseload of at-risk academics (Cara Fellows) carrying out research placements at UK or international universities

- Assess Fellows’ suitability for academic placements/extensions

- Assess, arrange or signpost additional support for Fellows

- Develop relationships with universities and other partner organisations

- Secure fee waivers, bursaries & in-kind support from universities, research institutes and other funding bodies.

- Provide logistical support for visa processes, travel, etc.

- Write and send official documents to Fellows

- Request relevant invoices and produce documentation needed to make payments

- Attend weekly case meetings with the team

Administration

- Provide support to the drafting of reports to funders

- Present and collect data

- Ensure Fellows have submitted their quarterly reports

- Ensure safekeeping of confidential information

- Maintain excellent detailed records of correspondence, documents, and activities

Managerial Support

- Contributing to Fellowship Programme policy changes and decision-making

- Provide advice and guidance to colleagues

Responsibilities also include related activities that might arise in relation to the Fellowship Programme

as required by the Executive Director or Deputy Director/Fellowship Programme Manager.

Benefits of Role

· Challenging but rewarding work, always life-changing, sometimes life-saving

· Competitive salary

· Team and individual training opportunities

· Weekly case review meetings with line manager, plus quarterly 1-1 sessions with manager to discuss role and to plan individual professional development

· Hybrid working, home and office (usually 2 days each week in the office)

· Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm

· 25 days plus Bank Holidays annual leave entitlement

· 8% employer pension contribution

· Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

Person Specification

Essential

- Bachelor's degree

- Proactive with a willingness to learn

- Great communication skills – internal and external stakeholders

- Ability to manage workload in a fast-paced environment

- Excellent record keeping and attention to detail

- Keen team player who is ready to support and help colleagues

- Ability to work independently and in a team

- Good time management with ability to prioritise and independently work to deadlines, and shift priorities when required

- Understanding of issues of confidentiality

- Interest in and commitment to the work of Cara

- Confident user of Microsoft package

- Ability to have difficult conversations

Desirable

- Confident user of Salesforce

- Experience in a supporting role with people with lived experience of forced migration

-Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered.

The Circuit Administrator must have good admin & communiocation skills, able to self-motivate and work effectively as part of the small Circuit Office Team supporting ministers, officers and 17 churches of the Harrow & Hillingdon Circuit of the Methodist Church.  Based at the Lighthouse Centre, South Ruislip. Office hours 9am to 2pm Monday to Wednesday (some flexibility allowed and required). The post is for 20 hours a week (with the potential for increased hours). 
More details provided in the application pack.

Key Responsibilities will include:

• Responsibility for lettings at the Lighthouse Centre (ensuring the Lighthouse is self-sustaining)
• Supporting and delivering circuit-wide training (one-to-one or larger groups)
• Safeguarding administration
• Act as secretary to meetings
• Provide admin support

Key Skills and Experience:

• Administrative experience, with excellent record-keeping and minute-taking skills
• Strong communication skills.
• Experience in delivering training would be advantageous.
• Attention to detail
• Proficiency in Microsoft Office
• Ability to work independently, meet deadlines, and adapt in a dynamic environment
• Experience supporting and working in a team
• Flexibility and willingness to accommodate occasional evening and weekend work
• Willingness to travel locally for occasional activities away from the normal place of work (meetings & training etc.)

We want you to have every opportunity to demonstrate and develop your skills, ability and potential.  This role has the potential to expand and develop over future years.

Appointment will be subject to satisfactory references and DBS check.

At Youth Action Alliance (YAA), our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future. We are ambitious to grow, to continue supporting more young people and influence positive change. To do this we are looking to appoint a Business Support Officer to provide a range of financial support duties and administer the organisation’s general ledger and finance system.

This post will provide high-quality support to the technology and operations of the organisation, to ensure the smooth running of the main site and enable YAA to meet and deliver on its core objectives and obligations. The post holder will provide administrative support to YAA, covering a wide range of tasks and activities including (but not limited to) procurement coordination, travel and logistics, department meetings and off-site activities, diary management, meeting coordination, and minute-taking for our board and meetings for staff, members and stakeholders.

General Requirements

● To support the delivery of Youth Action Alliance

● To ensure a friendly, professional and informative service to all visitors and stakeholders, ensuring that any enquiries are responded to sensitively and appropriately

● To maintain a diary and manage all incoming calls and all correspondence

● To develop good working relationships across all YAA teams and external partners

● To attend and support meetings including minuting (including evening, weekend and events as/when required)

● To collate and maintain all documentation relating to the business

● To act as a point of contact to all Board of trustees, staff, participants and stakeholders

● To deal with supplier queries in a timely and professional manner and follow up on any rejected or unprocessed payments

● To manage office maintenance including ordering equipment, stationery and products needed for the day-to-day running of YAA

● To be the appointed Fire Marshall of YAA and oversee all Fire Safety duties and training

● To be the appointed First Aid Officer on-site and to ensure all members of staff are First Aid trained

● To oversee the Health and Safety of YAA and ensure all aspects are attended to in line with the YAA Health and safety Policy and PPE in line with COVID-19 guidance.

● Maintaining risk assessment and action logs

● To ensure the main office is kept clean, tidy and presentable

● To maintain the Memberships master sheet and contracts

● To create and maintain the security of all sensitive data in accordance with YAA Data Protection Policy including filing system and database of shared drive and in-house hard copies

● To manage referrals in and out of YAA

● To closely work with and support the CEO to support in their work duties

● To add participants, staff and registers of all projects to inhouse software and run reports from the system as/when required

● To coordinate and deliver inductions to new starters, ensuring all staff are DBS checked and all training certificates are updated as required

● To liaise with the CEO to ensure all staff, facilitator and contractors' contracts/SLAs are up-to-date

● To process all organisational income and expenditure and maintain and update all financial documentation accurately

● To assist and support all staff with the smooth operation of all finance matters

● To provide accounts against budgets for the Board of Trustee meeting

● Data analysis, reporting and using the data that we collect to help YAA fulfil its aims and evidence impact

This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time that are broadly consistent with

Person Specification

Essential

● A college equivalent qualification

● Experience in developing and implementing administrative systems

● Able to work independently or as part of a team.

● Good Organisational and administrative skills and experience

● Database experience – experience in managing and administering databases, or a willingness to learn

● Excellent time-keeper and manages own time effectively to keep to deadlines

● Ability to work calmly and efficiently whilst managing complex workloads

● Attention to detail – being able to provide accurate and up-to-date information is critical.

● A positive, solution-focussed approach and a can-do attitude towards work

● Excellent IT skills – including MS Office and particularly Excel

● Excellent Literacy and Numeracy – You will have excellent communication skills, including writing skills. You will have good attention to detail and will be able to check and proofread for accuracy. You will be confident handling numbers.

● Have good interpersonal skills and some experience of engaging with a diverse group of people, including young people.

● Working in a small team with tight resources you will be flexible and enjoy helping out with getting things done.

● Be passionate about our vision to support children and young people, committed to supporting diversity and inclusion.

● Acts on own intiative and works effectively under own direction

● A willingness to learn and develop understanding of data protection, regulatory frameworks and charitable best practice and the related implications for an arts charity

Desirable

● Trained in accounting and finance software

● Proactive, detail-oriented, creative and passionate in designing and executing processes to enhance the organisation 

● Qualified or part-qualified in a recognised accounting qualification

● Experience working in a youth organisation

● Knowledge of the charity sector

● Experience of proactively contributing data to Views system with an understanding of GDPR and related policy. 

Job Types: Part-time, Fixed term contract

Contract length: 18 months

Pay: £25,459.20 per year

Expected hours: 28.8 per week

Schedule:

• 4 working days
• Evening and weekend availability (working flexibility desirable due to occasional organised events/meetings)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

After over 22 years at the helm, our CEO is retiring, and we are looking for his replacement. We are seeking someone with vision, passion, and enthusiasm for delivering stellar wellbeing outcomes, especially for older people. The person will provide strategic leadership and inspire staff, trustees, funders, and other stakeholders to achieve our ambitious goals.

About Us

Claremont is a community passionate about the arts and personal and community development. We have been a nationally progressive pioneer in our approach to services and we were the UK’s first Wellbeing Centre, long before the term was ubiquitous. We want to continue our history of innovation, alongside our culture of learning, our basis in genuine human relationships and the conviction that everybody matters. Underlying all of our services, and a key aspect of our culture, is a psychotherapeutically-informed approach which emphasises real listening, self awareness, and an awareness of how we are being in relation to other people.

About the Role

As the Job Description indicates, the role, which reports to our Board of Trustees, covers a wide range of responsibilities, including:

· Vision Leadership

· Partnerships

· Fundraising

· Financial Planning and Management

· Team Management and Coaching

· Charity Governance

· Clinical and Safeguarding Governance

· Legal Issues

· ITC

The ideal candidate will have experience and competence in all or as many as possible of these areas, as well as having a certain “Claremontiness” – aspirational and personal qualities which embody a genuine relational approach to life. 

About Us

“IPSO protects the public interest by promoting high quality journalism and defends the public when editorial standards fall short.”

Charlotte Dewar, IPSO Chief Executive

IPSO – the Independent Press Standards Organisation – is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture.

We are recruiting a Complaints Officer to join our committed, friendly, and dynamic Complaints team.

Reporting to the Heads of Complaints and working closely with the Systems department, the purpose of the Complaints Officer position is to handle complaints made to IPSO in a personal, authoritative and efficient manner and to assist in the operation of IPSO’s pre-publication and privacy notice services.

About the role

This is a role for someone who is articulate and efficient, with excellent communication and analytical skills, and an interest in news and how it is regulated.

IPSO has a strong commitment to staff development, and the role benefits from a well-structured and stimulating programme of progression. Starting with drafting responses to complainants whose complaints are not being taken forward, the successful candidate will progress to investigating complaints, drafting rulings for external publication, and mediating between complainants and publications.

You will also be trained to staff, on a rota basis, IPSO’s pre-publication and privacy notice services, which provide 24-hour confidential advice to editors and journalists on matters relating to the Editors’ Code and protect members of the public and public figures from potential intrusion and unwanted press attention.

The key role responsibilities include:

· Reviewing and investigating complaints to IPSO to determine whether they fall within its remit and raise a potential breach of the Editors’ Code of Practice;

· Drafting recommendations for the consideration of the Complaints Committee;

· Providing efficient, compassionate and effective pre-publication and privacy notice services.

Please see attached the full job description.

Skills and experience

Efficient, effective and empathetic, the right candidate will have a strong analytical ability that they can convey both verbally and in writing. You will have excellent writing skills, and experience of drafting important documents to a high level. You will also have experience of dealing sensitively and professionally with people from a range of backgrounds. Complaints Officers are trusted with a high level of autonomy in their work – so demonstrable time management and organisational skills are required.

A personal interest in current affairs and the news industry is a must, but there is no need for a degree or qualification in this area.

What we can offer you

This role is highly engaging and interesting – with no two days being the same. It offers great development opportunities, alongside the opportunity to raise press standards by dealing with complaints made against a variety of newspapers and magazines.

There is a competitive starting salary of £40k, plus another £2k after 24 months of service. You’ll also receive an additional £1,075 on-call allowance after the relevant training has taken place, 25 days of paid annual leave, and excellent additional benefits including season ticket loan, cycle to work scheme, private GP service, and (once probation is completed) free fitness membership.

The role is full-time, and IPSO offers hybrid working to all staff. All staff work two core days (Tuesdays and Wednesdays) in our Central London office. New staff may be asked to come in for more days while they familiarise themselves with the organisation.

At IPSO, we want to create a culture which recognises, values, and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression.

We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio-economic background.

IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged. Please see attached the full job description below

Senior Finance Coordinator

Job title: Senior Finance Coordinator

Purpose: To manage the day-to-day accounting and financial tasks, ensuring accurate recording of financial transactions, and providing support in the preparation of project related financial reports. 

Responsible to: Associate Director of Finance & Operations 

Responsible for: N/A 

Working with: All the departments 
Location: London Office or Amman Office, Hybrid with at least 2 days from office

Post: Full time

Period: Permanent 

Grade: 4.1

Salary: GBP 41,938 for London or JOD 29,500 based on location 

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

About this role 

We are seeking a highly skilled and detail-oriented Senior Finance Coordinator to join our finance team. The Senior Finance Coordinator will be responsible for managing the day-to-day accounting and financial tasks, ensuring accurate recording of financial transactions, and providing support in the preparation of financial statements, restricted and unrestricted funds budgeting and reporting. The ideal candidate should have extensive experience in Project finance with USAID and other big donors, possess strong analytical skills, and have a solid understanding of charity accounting principles and regulations. If you possess the required qualifications and are ready to take on this challenging role, we encourage you to apply. 

Job Description 

Main Duties, Responsibilities and Accountabilities: 

• Maintain accurate and up-to-date financial records, including accounts payable, accounts receivable, general ledger, and bank reconciliations 

• Process and reconcile financial transactions, such as invoices, payments, and expense reports 

• Perform month-end and year-end closing procedures, including preparation and analysis of monthly management accounts

• Ensure compliance with accounting standards and regulations 

• With programme colleagues lead on budgeting and forecasting processes 

• Support programme teams with financial reporting 

• Monitor cash flow and provide management options Collaborate with external auditors during financial audits 

• With  Associate Director of Finance and Operations undertake internal programme audits 

• Provide support in payroll processing and employee expense reimbursements 

• Stay updated on changes in accounting regulations and best practices 

• Assist in implementing and improving accounting processes and systems 

Skills required:  

Essential skills  

• High level of experience in using QuickBooks, preferably QuickBooks Online and Excel 

• Posting journals and corrections of previous postings  

• Setting up recurring journals, both scheduled and unscheduled 

• Able to create / delete / close nominal account codes, classes and locations 

• Experience in project finance and ideally should have worked on USAID and other large-scale projects. 

• Able to input or amend budget information  

• Reconcile bank accounts and other nominal accounts  

• Make allocations including split allocations base on programme budgets 

• Download various reports from QuickBooks into Excel files  

• Able to analyse and present financial information to non-finance colleagues 

Accounting and Finance : 

• Ability to prepare up to Trial Balance Level (using Quick Books online)  

• Ability to provide all year-end financial reports to accountants/auditors to produce audited financial statements 

• Charity Accounting 

• Reconciliation of bank accounts and various nominal ledger accounts (e.g., payroll accounts including PAYE/NIC/Pensions, Accounts Payable/Receivable, depreciation, etc)  

• Understanding and ability to calculate and post journals relating to prepayments and accruals 

Other skills: 

• Excel, Word and Email. 

• Able to communicate effectively 

• Be collaborative and is a team player  

• Able to analyse to seek solutions for problems 

Preferred, but not essential skills:  

• Experience in foreign currency back accounts would be an advantage 

• Use of DEXT for automated input of purchases costs and expenses to QuickBooks 

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (20th January 2025).

Location: London Office or Amman Office, Hybrid with at least days from office

Contract: Full-time

Salary: GBP 41,938 for London or JOD 29,500 based on location

Closing date: 20/01/2025

Job Description: Fellowship Programme Assistant – Enquiries

Line Manager: Team Leader (Enquiries)

Objective: The programme assistant receives and assesses applications for support from at-risk academics.

Experience: Bachelors’ degree or comparable experience

Duration: For an initial period of 12 months, subject to review.

Hours: Full-time. Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm

Location: Hybrid working - in London office in Elephant and Castle SE1 (2/3 set days per week) and working from home on the remaining days.

Start: 27 January 2025 or shortly thereafter.

Salary: £30,910.

Number of posts: One.

Application deadline: 04/02/2025. Please note we will be reviewing applications on a rolling basis.

Organisational Background

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to rescue academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. A number of Cara’s founders and Council members also personally provided places and/or funds to help individual academics; and Cara, known in the 1930s as the AAC, later the SPSL, was closely involved in the successful effort in 1933 to bring to London the Warburg Institute art library, which had been prohibited by the Nazis, and six of its staff. The Fellowship Programme is the continuation of the rescue mission operation started in 1933.

Cara has been a lifeline to academics at risk for just over 90 years, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine. Cara support is typically framed as temporary sanctuary offered at times of heightened risk.

Cara Objectives ‘To assist academics who have been, or are, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’

This is a critical time to join our dedicated and friendly Fellowship Programme team as we expand our capacity to support at-risk academics from the Middle East, Sudan, Myanmar, Afghanistan, Ukraine and Russia and many other countries.

Fellowship Programme Assistant Role & Responsibilities

Casework

- Receiving and processing applications for support

- Working directly with academics facing immediate risk in their home countries to carry out due diligence

- Preparing cases for eligibility review, including arranging calls to speak with applicants, booking English language tests, and gathering all relevant documentation

- Identifying funding opportunities

- Researching potential hosts for academic placements and liaising with external stakeholders in relation to applicants

- Attend weekly case review meetings with the team

Administration

- Provide general administrative and logistical support, including answering telephones

- Answer general queries about the enquiries’ process and the Programme

- Provide support to the drafting of reports to funders

- Present and collect data

- Ensure safekeeping of confidential information

- Maintain excellent detailed records of correspondence, documents, and activities

Managerial Support

- Contributing to Fellowship Programme policy changes and decision-making

- Provide advice and guidance to colleagues

Responsibilities also include related activities that might arise in relation to the Fellowship Programme

as required by the Executive Director or Deputy Director/Fellowship Programme Manager.

Benefits of Role

· Challenging but rewarding work, always life-changing, sometimes life-saving

· Competitive salary

· Team and individual training opportunities

· Weekly case review meetings with line manager, plus quarterly 1-1 sessions with manager to discuss role and to plan individual professional development

· Hybrid working, home and office (usually 2 days each week in the office)

· Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm

· 25 days plus Bank Holidays annual leave entitlement

· 8% employer pension contribution

· Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

Person Specification

Essential

- Bachelor's degree

- Proactive with a willingness to learn

- Great communication skills – internal and external stakeholders

- Ability to manage workload in a fast-paced environment

- Excellent record keeping and attention to detail

- Keen team player who is ready to support and help colleagues

- Ability to work independently and in a team

- Good time management with ability to prioritise and independently work to deadlines, and shift priorities when required

- Understanding of issues of confidentiality

- Interest in and commitment to the work of Cara

- Confident user of Microsoft package

- Ability to have difficult conversations

Desirable

- Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered.

- Confident user of Salesforce

- Experience in a supporting role with people with lived experience of forced migration

Are you passionate about rebuilding lives and working towards a future without homelessness? Join C4WS Homeless Project, a dedicated charity providing year-round support for people experiencing homelessness. From our well-established winter night shelter in Camden to our Jobs Club, counselling, hosting scheme, and more, we are committed to helping individuals move towards independent living with dignity and care.

About C4WS Homeless Project

Each winter, we collaborate with churches across Camden to run a rotating night shelter accommodating up to 16 guests each evening. Guests receive a warm evening meal, a camp bed for the night, and a hearty breakfast in the morning. During the day, we offer tailored advice, advocacy, and access to essential services, including our weekly Friday Club where former guests can continue receiving support.

The Role

We are seeking a Senior Caseworker to lead on delivering holistic welfare support to our guests and ensure long-term stability in their lives. You will work with a small, dedicated team, providing advice and practical assistance both during and after guests’ time in the night shelter.

In this role, you will also support the night shelter for up to two evenings a week during the winter season (November–April), occasionally including weekends. This involves leading volunteers to ensure the safe and compassionate running of the shelter.

As part of C4WS, you will join a passionate network of referral partners, volunteers, and faith-based communities who have supported our mission for over 20 years.

Key Responsibilities

• Provide direct welfare support to shelter guests and service users.
• Lead on assessing risks and putting safety measures in place.
• Oversee case management, ensuring guests transition to stability and independence.
• Be present at the shelter for up to two evenings a week during the shelter season.
• Collaborate with volunteers, staff, trustees, and partner agencies to maintain excellent service delivery.
• Support and manage challenging behavior, incidents, and emergencies when necessary.

Essential Criteria

• Experience working with homeless people or similarly vulnerable/disadvantaged groups.
• Highly organised with the ability to prioritise and meet deadlines.
• Strong interpersonal skills, including the ability to work effectively with guests, volunteers, staff, and partners.
• Proven experience assessing risks and implementing appropriate measures.
• Experience managing challenging situations and emergencies.
• Excellent oral and written communication skills.
• Punctual, reliable, and capable of working unsupervised.
• Proficient in office administration and computer literacy.
• Flexible and collaborative approach.
• Willingness to undertake relevant training.

Desirable Criteria

• Knowledge of welfare benefits processes.
• Experience representing an organisation publicly (e.g., at events or in the media).
• Familiarity with homelessness issues in Camden.

Salary and Contract

• Salary: £40,000 per annum.
• Contract: Permanent

Interviews: Will take place during the week of 3rd February 2025.

C4WS Homeless Project is an equal opportunities employer. We particularly welcome applications from individuals who understand Christian compassion for those without a home and are committed to social justice.

We're looking for a kind, compassionate and resilient Team Leader to join our Young People service in Tower Hamlets.

£32000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
- Educated to degree level or equivalent

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Employment Support Advisor - 21.6 hours per week (£29,023.00 per year pro rata)

Your role will contribute to the Employment Services department by providing the Southwark Works contract working with the 50+, parents and unpaid carer and economically inactive clients in Southwark, from meeting with clients and supporting them along their journey to employment to ensuring all the relevant administration and compliance has been completed in line with this programme.

Employment Support Advisor - 28.8 hours per week (£30,183.92 per year pro rata) 

Your role will contribute to the Employment Services department by providing the Southwark Works contract working with the 50+clients in Southwark, from meeting with clients and supporting them along their journey to employment to ensuring all the relevant administration and compliance has been completed in line with this programme.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Complete needs assessments.
• Help clients to find work opportunities and assist them with getting work ready including support with training and education.
• Help clients to access other services appropriate to their needs. 
• Host stalls and information events at partner organisations. 

Key Requirements (specific skills, qualifications required):

• Experience of working with vulnerable or disadvantaged people/groups. 
• Good IT skills, with a working knowledge of MS Office application and other sage.
• Excellent communication skills, written, verbal and interpersonal. 
• An ability to work under pressure and meet deadlines. 

Desirable knowledge/expertise

• Good faciliation, presenting, influencing, and negotiation skills
• NVQ in IAG
• Experience of the voluntary and community sector.

Please read the Recruitment Pack containing the Job Description for more information. To apply please submit the following:

• CV
• Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.

Closing Date: Sunday 2nd February 2025, 23:30

Interview Date: Week commencing Monday 10th February 2025, Details TBC.

Start Date: ASAP

Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.