Media Manager Jobs in Penzance

Vacancy Reference: BfN2025/62

Job Title: Employee Relations Manager

Salary: £17.44 per hour (FTE Salary £34,008 – for 37.5 hours)

Number of Posts: 1

Type of Contract: Permanent

Start Date: January 2025

Hours of Work: 24 per week

Working Pattern: Hours to be worked over 4/5 days per week Monday to Friday during business hours. Days must include a Monday and Friday

Work Location: This role can work remotely Very occasional planned travel within the UK

Responsible to: HR Manager

Closing Date: 10/12/2024

Proposed Interview Date: Tuesday 17th and Wednesday 18th December by Teams

Job Information: We are seeking a highly motivated individual who shares our values to join The Breastfeeding Network’s busy HR team. The ER Manager will play a vital part in our organisation and in the management and support of our people processes. This is a new and exciting opportunity in a fast paced environment. The role of Employee Relations Manager is a generalist HR management role and will be responsible for ensuring effectiveness of HR process and driving improvement across all areas of the employment lifecycle, as well as providing expert HR knowledge and advice to our management and leadership teams. If you are interested in progressing your career within an organisation which makes a real difference, we’d love to hear from you. Please note for this role applications will not be anonymised

Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.

In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people. 

Job Summary 

The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets. 

Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role. 

Reports to: CEO 

Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team 

Job Type: 35 hours per week, salary £30k-£35k 

Key Responsibilities 

1. Service Management and Administration: 

• Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses. 

• Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively. 

• Monitor and respond to emails in designated inboxes related to training and services. 

• Manage freelance trainers and teachers to ensure the smooth delivery of all courses. 

• Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services. 

• Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery 

2. Promotion of Courses and Services: 

• Develop and implement strategies to promote training, courses and interpreting services to potential clients and students. 

• Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities. 

• Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses. 

• Meet or exceed sales targets for course enrolments and sales of training programmes. 

3. Client, Student, and Teacher Support: 

• Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support. 

• Assist with course registration, answer queries, and provide detailed information about training programs. 

• Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded. 

4. CRM and Invoicing: 

• Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information. 

• Generate and manage invoices for BSL and training courses. 

• Track payments and follow up on outstanding invoices to ensure timely payment. 

5. Feedback and Evaluation: 

• Capture feedback from students, clients, and teachers through surveys, or other appropriate methods. 

• Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery. 

• Prepare and present evaluation reports to senior management, highlighting key findings and recommendations. 

Qualifications and Skills 

Essential 

• Strong organisational and multitasking skills with a keen attention to detail. 

• Experience of managing staff/a small team 

• Excellent written and verbal communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proven track record of meeting sales targets and promoting services. 

• If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided). 

Desirable 

• Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3). 

• Proficiency in using CRM systems and other administrative software. 

• Experience in business outreach and building business relationships and partnerships. 

Personal Attributes 

• Proactive and resourceful with a problem-solving mindset. 

• Passionate about education, training, and supporting the Deaf community. 

• Committed to continuous improvement and excellence in service delivery. 

Application Process 

To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December. 

Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application. 

Reporting to: Services Manager

Location: Midlands Home Working, with significant travel across the region

 Hours: Full-Time (37.5 hours per week)

 Salary: £25,000 - £28,000

Purpose: This is a varied role which involves networking and engaging with a variety of communities and professionals specifically across the Midlands. This is a great time to join us as we work towards our 2024-26 strategy to ensure more people across the country have access to our information and resources. You will have the opportunity to work across a range of exciting projects to include online groups, reaching out to diverse audiences, community outreach and presentation delivery. We would like the person appointed to take up the post in January 2025.

Key Responsibilities – the role will include but not be restricted to:

· Support, nurture and facilitate Online Arthritis Action Groups and Events.

· Organise networking opportunities and presentations.

· Attend local and national events as required.

· Create and retain relationships with localised contacts including community organisations and healthcare professionals.

· Help us implement our Equality, Diversity, and Inclusion Strategy by reaching out to diverse communities including Ethnic Minorities and Low-Income areas across the Midlands region.

· Support the development of our younger adult projects through researching and contacting organisations to ensure 18-40s are aware of our resources and information.

Networking

· Research and reach out to local and national networking opportunities across multiple sectors (community organisations, healthcare professionals, underrepresented communities).

· Nurture local relationships through meeting with and presenting to organisations.

Groups

· To organise and facilitate Online Groups including administration and promotion activities.

· Report on any relevant feedback with aims to improve the service.

· To assist with finding speakers.

· To understand and follow the Charity’s rules on confidentiality.

Other Activities

· Work with the Communications Team to keep social media and the charity’s website up to date with Groups and Events.

· Ensure administration is undertaken for all Groups and Events.

· Ensure Key Performance Indicators are kept up to date on the charity’s database (e-tapestry).

· Other tasks relevant to the level of this post may be asked of you.

· Attend our EDI Working Group meetings.

Location

The post will be located in the Midlands, working from home. Extensive travel across the Midlands will be an essential part of the role, which may require driving or using public transport. Therefore, owning or having access to a vehicle is essential. Monthly visits to the London office are required. Travel expenses will be reimbursed.

We particularly encourage applications from underrepresented groups and those with lived experience.

PERSON SPECIFICATION

 EXPERIENCE & SKILLS

Track record of community engagement: Essential

Excellent project management and organisation skills: Essential

Excellent verbal and written communication skills (including Microsoft Office and video conferencing): Essential

Excellent facilitation and presentation skills: Essential

Experience in researching potential partners and building relationships: Esssential

Experience of maintaining a charity database: Desirable

Experience of delivering course/ educational materials: Desirable

Experience of working as part of a small team: Desirable

Fluency in a foreign language (for example, Urdu, Punjabi, or Bengali): Desiarabl     

ATTRIBUTES

Excellent customer service and inter-personal skills: Essential                                 

A self-starter, able to work on own initiative where required: Essential             

Enthusiastic team-player with a can-do attitude: Essential                                 

Able and willing to travel extensively within the region: Essential                                     

Benefits

 As a valued member of our team, you will get:

· 25 days annual leave, rising to 30 days after five years, plus Bank Holidays and 3 additional days for our Christmas office closure.

· 7.5% employer pension contribution/2.5% employee contribution.

· 24 hour, 365-day access to the Employee Assistance Programme.

· Cycle to Work Scheme.

· Annual Eye Tests.

 How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.

Applications should be received by 5.00 p.m. on Thursday 28th November 2024 at the latest. We may close the job prior to the closing date subject to receiving sufficient applications. Therefore, applicants are encouraged to make an application as soon as possible.

First round of interviews will take place on Zoom on 5th December 2024. The second round will take place on 11th December 2024 at the London office. Reasonable travel expenses will be reimbursed.

Arthritis Action is an equal opportunities employer. We treat employees and applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion, or belief.

Job Title: Head of Grants 

Reports to: CEO

Salary: £45,000 - £47,000 pa (dependent on experience)

Location.  Remote, home-based work and occasional attendance in Edinburgh office.  
 

Contract.  This will be a full-time, 35-hours post, but we may consider part-time arrangements to start with.  Some flexibility will be required to attend events and meetings away from Edinburgh. 

Responsibilities.  Head of Grants will have the following responsibilities: 

• Provide the lead for the Grants’ Department in the VF, managing relevant staff to best effect and shaping the Grant-Making Policy to suit the VF’s objects.
• Provide high quality policy, communications and strategic advice to the CEO and Trustees. 
• Liaise with other organisations (eg Cobseo, AFCFT, OVA, other charities) to formulate policy and to enable smooth and effective operation of the VF’s Grant-Making Policy.
• Deliver the Grant-Making Policy approved by the Trustees.
• Suggest changes to the Grant-Making Policy to the Trustees when necessary, having identified impact and backed by research where possible.
• Ensure the quarterly and annual grant-making schedules are maintained, including arranging meetings and providing briefing packs for Trustees.
• Manage workloads to match staff employment contracts.
• Provide effective grant-making processes and identify improvements when necessary.
• Oversee the grant management aspects of Salesforce.
• Provide good coordination between the Grants Department and other departments in VF and with contractors.
• Promote the VF culture:  cheerful, efficient and engaging effectiveness.
• Lead and manage the grants’ communications strategy.
• Overseeing the measurement of the impact of VF grants.
• Other duties and responsibilities as appropriate to the post and requested by the CEO. 
   

Experience and Qualifications.  Candidates should possess the following experiences, qualifications and skills: 

Experience

• Proven experience and success in a relevant Third Sector grants’ management role.
• Good understanding and knowledge of the Armed Forces’ elements in the Third Sector.
• Experience of conducting due diligence into grantees.

• Understanding of business functions such as HR, finance and information security.

• Demonstrable competency in planning.

• Working knowledge of IT and comms systems, including Salesforces and MS 365.

• Excellent organisational and leadership abilities.

• Excellent interpersonal skills.

• Aptitude in decision-making and problem-solving.

Qualifications

· Degree or equivalent (Must)

About Us

The Veterans’ Foundation (VF) is an independent grant-making charitable foundation. It has established a substantial grants’ programme to support charities and organisations in the UK that provide charitable support to those in need among serving armed forces personnel, veterans, operationally qualified seafarers and their immediate families.  The charity has grown rapidly since inception in July 2016 and has to date (Oct 24) given away more than £25M to good causes and handed out around £1.6M to good causes each quarter for the past year. 

The VF supports a broad range of charities and organisations that deliver a wide variety of projects to members of the armed forces’ community including those that reduce homelessness, increase employment, provide welfare and medical support, increase confidence and social integration, as well as reducing dependence on alcohol and drugs.  The VF gives priority to charities and organisations who can demonstrate that they are directly involved in the provision of support to those in need, and that are well-run organisations of low to medium wealth while also recognising innovation.

Since inception, income has come mainly from the Veterans’ Lottery, however, individual and corporate donations have grown significantly, and we now have staff focusing on this too. 

The VF’s office is based in New Town in Edinburgh’s city centre.  The VF’s staff consists of 13 employees:  Chief Executive Officer, Chief Operating Officer, 2 x staff in Finance, 3 x staff in Grants and 5 x staff in Fundraising.  We now seek someone to fill a new post as Head of Grants.

Job Title: Digital Marketing Executive

Responsible to: Marketing & Communications Manager

Job Type: Two-year FTC, Full-Time

Location: Fully Remote OR Hybrid Working (Travel to London office required less than, or no more than once a month for meetings)

Are you a proactive and growth-focused digital marketing professional ready to make a global impact? Charity People is excited to be partnering with a leading membership association that represents British international schools worldwide to recruit for an experienced Digital Marketing Executive to enhance their online presence and engage stakeholders worldwide.

In this key role, you will help shape the digital landscape for the British international education community, driving brand awareness and connecting with schools, partners, and educators across the globe. This is a newly-created role, in which you will report to the Marketing & Communications Manager.

Key Responsibilities:

• Growth-Focused Digital Marketing Strategy: Develop and execute a comprehensive digital marketing strategy to support membership growth and strengthen global brand recognition. Implement targeted lead-generation and nurture campaigns that engage new audiences and convert leads into members.
• Marketing of Services: Design and implement cross-channel campaigns to promote services, including professional development, student events, accreditation, and safeguarding. Lead targeted campaigns to raise awareness and drive engagement with accreditation and compliance services.
• Social Media and Community Engagement: Build and enhance the organisation's social media presence with engaging content that highlights the value of British international education. Support the Marketing & Communications Manager with paid social and PPC campaigns to boost reach and interaction with new audiences.
• Website Management and SEO: Oversee the website to ensure an optimal user experience, increasing organic traffic and conversions for memberships, events, and resources. Implement growth-focused SEO strategies to ensure top rankings in target regions, contributing to membership expansion.
• Content Marketing and Business Development: Create and distribute high-quality digital content (e.g., webinars, blogs, case studies, videos) that supports growth objectives and promotes member benefits. Collaborate with the Membership team to develop marketing collateral for events, presentations, and other business development initiatives.
• Data-Driven Marketing for Expansion: Analyse data across digital platforms to identify trends that inform and optimise strategies, boosting membership growth and event participation. Provide regular reports on campaign performance, using insights to improve ROI and support data-backed decision-making.
• Cross-Departmental Collaboration: Partner with the Marketing & Communications Manager, Membership team, and leadership to align digital marketing efforts with strategic objectives and growth goals. Work with external designers and agencies to ensure digital efforts are innovative, on-brand, and growth-driven.

Experience & Skills:

• At least 2 years of digital marketing experience focused on growth, ideally within the education or non-profit sectors.
• Strong proficiency in social media management, website management, SEO, and digital advertising platforms (Google Ads, GA4, PPC campaigns).
• Excellent copywriting skills with a knack for creating content that resonates with diverse global audiences.
• Analytical and data-driven, with the ability to measure campaign success and adapt strategies accordingly.
• Comfortable working with email marketing platforms and CRM systems to target and engage new audiences.

Desirable Qualifications:

• Prior experience in the education sector or membership-based organisations.
• Familiarity with video content creation and editing for digital platforms.
• Experience in supporting international growth and expansion efforts through digital marketing strategies.

If you are interested in hearing more about this opportunity, please send your CV to Cairo at Charity People in the first instance.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are seeking a Head of Communications and Marketing to lead on the charity's communications strategy.

The Head of Communications and Marketing is a strategically important post in the organisation with lead responsibility for overseeing communications, marketing and PR for the UK’s only national cleft lip and palate support charity. The role involves managing all aspects of internal and external communications including media relations, digital content and brand strategy. 

The role reports directly to the Chief Executive, is a member of the Senior Management Team and works closely with the CLAPA Board of Trustees to ensure that we maximise all opportunities to promote the work of the charity.  The post holder also has responsibility for the direct line management of the Communications and Marketing team.

How to Apply

Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.

Applications close: 9am on Monday 9th December 2024

Interviews – 1st stage: Thursday 12th December 2024

Interviews – 2nd stage: Tuesday 17th December 2024

Start date: As soon as possible – to be agreed

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Corporate Fundraiser to be an integral part of our Corporate Partnerships and Fundraising team.

The team comprises a Business Development Manager, Corporate Partnerships Manager and Corporate Partnerships Officer who are focussed on recruiting and supporting the 140 plus partners who provide volunteers and funding for the reading programme, and a Trusts & Foundations Fundraiser with a focus on raising funds from family trusts and foundations.

Reporting to our Chief Executive and working closely with the Corporate Partnerships team (CPT), Trusts & Foundations Fundraiser and Communications team, you’ll generate income from existing and new corporate trusts and foundations and develop and manage our fundraising plan for corporate fundraising, including charity of the year and employee fundraising/giving. You will generate income from these sources to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.

This is a new role within Chapter One and is an opportunity for you to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter, have high standards for yourself and others and will thrive in working with a range of funders and partners on a daily basis. 

For details of the key responsiblities of the role, and the kinds of expereince, skills and attributes we're looking for, you'll need to download and read the attached job description.

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.

You can learn more about our work by visiting our website, and looking at our videos and social media channels. Do also have a read of the About Chapter One recruitment pack that is posted with this ad.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

The Maternal Mental Health Alliance’s (MMHA) Everyone’s Business campaign calls for all women throughout the UK who experience a perinatal mental health problem to receive the care and support they and their families need, wherever and whenever they need it. This role will play a key part in supporting MMHA’s successful campaign and helping drive change for women, babies and families affected by mental health problems during pregnancy and after birth.

Job purpose

• Support the planning, implementation, and evaluation of the MMHA campaigns.
• Contribute to researching and producing campaign materials.
• Maintain relationships with a range of stakeholders to support campaign objectives, including MMHA members, MPs, academics and lived experience champions.
• Support MMHA projects, contributing to the delivery of the MMHA’s strategy.
• Support the campaign team with administrative tasks, meetings and events.

Main responsibilities

• Work with the Head of Campaigns and Policy, Communications Manager, and senior leadership to develop and deliver campaigning activities to improve maternal mental health care in the UK.
• Support the production of campaign resources, including desk research, drafting copy, and proofreading.
• Reading and summarising policy information, such as reports.
• Lead political monitoring, tracking relevant policy developments, identifying opportunities for engagement with MPs and attending meetings.
• Support campaign communication activities, including press and social media support, website editing and copywriting for articles or newsletters.
• Lead monitoring of work with academic partners, maintaining records, liaising with partners and participating in projects, as requested.
• Support campaigning in the devolved nations, identifying cross-nation opportunities.
• Assist the Head of Campaigns and Policy and wider team with administrative and other tasks, including the organisation and facilitation of meetings and events and responding to routine enquiries.
• Help support MMHA projects, as required.
• Work with the team on campaign evaluation.
• Maintain a diary of key campaign dates and events.
• Represent the MMHA at events, as required.

Essential skills and experience

• Excellent interpersonal skills and ability to engage with wide and diverse groups.
• Good communication skills including verbal and written communications, familiar with representing information to external audiences, tailoring communication to be accessible and appropriate.
• Excellent organisational skills, including successful events and meetings, with an ability to plan, organise and prioritise work to deadlines and under pressure.
• Familiar with reading, summarising and writing complex documents in the policy arena.
• Experience working with civil servants, MPs, and decision-makers.
• Experience in office administration, including dealing with routine enquiries and database work.
• Experience working in contexts where high levels of empathy and sensitivity are required.
• Excellent teamwork skills.
• Ability to work on own initiative with minimum supervision.
• An interest in the work of MMHA and commitment to our values.

Desirable skills and experience

• Understanding of maternal mental health problems.
• Experience of working within a charity or campaigning environment.

HOW TO APPLY

Application is by CV and a cover letter of no more than two pages of A4. In your letter, please summarise how you meet the list of essential skills and experience detailed above.

We will be anonymising applications before shortlisting. To make this easier, please ensure that your cover letter includes your initials rather than a full name.

Applications should be sent to the recruitment email address provided in the attached Job Pack by 9am on Thursday 5th December.

We are looking for someone to start with us as soon as possible, ideally in January. As part of your application, please indicate your availability.

Interviews will take place virtually the week commencing 16th December. We will send all successful shortlisted candidates interview questions in advance.

We would appreciate it if candidates could fill out our equal opportunities monitoring form (see link in attached Job Pack). This will not be linked to your application and is anonymous.

We are keen to ensure that our recruitment process helps us find the best candidate for the role, not the candidate who is best at completing applications and carrying out job interviews. If there is anything we can do to assist you in the recruitment process, if you have any queries, or if you would like an informal conversation about the role, please don’t hesitate to email us on the details provided in the Job Pack. 

The ME Association is dedicated to supporting people affected by ME/ CFS (Myalgic encephalomyelitis/chronic fatigue syndrome). We fund biomedical research, campaign for change and provide a wide range of support services to help those with ME/CFS.

As Fundraising Officer, you’ll play a vital role in securing funding to help people with ME/ CFS.  You can make a positive difference to thousands of peoples lives.

We are looking for someone who

• has experience of fundraising ideally in community or challenge event fundraising
• has excellent written and verbal skills – with experience of building strong relationships
• Is an open and friendly person who takes pride in being a positive change in the world
• has excellent project management and time management skills
• has experience of delivering against targets
• has a sound understanding of the principles of fundraising including ethical fundraising and GDPR compliance
• has used Raisers Edge or equivalent fundraising database
• has a high level of competence using Microsoft Office software and is able to quickly adapt to new technologies

You will be responsible for:

• Providing a high standard of stewardship for supporters, nurturing existing supporters, thanking donors, and supporting charity events, such as our supporter reception.
• Developing our charity fundraising appeals
• Developing and promoting the challenge events portfolio.
• Keeping the fundraising pages updated, helping to design and produce fundraising materials (flyers and fundraising packs). 
• You will be working closely with the Fundraising and Development Manager and will be required to support the wider Communications team where needed with additional fundraising activities.

This position is home-based with occasional travel for fundraising events.

Initially a 12 month contract, but with the possibility of becoming a permanent position for the right candidate.

A driving license isn’t essential.  Occasional evening and weekend work may be required for events.

The successful candidate will be IT literate, an excellent communicator, highly organised with a strong attention to detail.

A background in fundraising is required, although this could be from voluntary work.  An understanding of ME/CFS is desirable.

A bit more about the role....

Stewardship

• Monitoring the fundraising inbox, acting as a first point of contact for a wide range of supporters and enquirers.
• Developing individual giving income through enhanced communications, great stewardship and supporting on fundraising appeals.
• Nurturing our regular givers and looking for ways to grow our regular-giving donor base.
• Completing thanking processes efficiently for donations.
• Developing and managing tools and resources to support fundraising events such as sending out t-shirts, posters, flyers, donation boxes and fundraising packs when requested.
• Liaising with the communications team to create promotional materials to advertise events through the website and social media channels to increase engagement.

Administration

• Keeping accurate records of all prospect and supporter interactions on our CRM system, Raisers Edge NXT.
• Optimising fundraising and donation opportunities at key charity events, researching and recording information.
• Supporting the Fundraising and Development Manager as and when needed.
• Working with colleagues across, communications and services teams to ensure a smooth flow of information to support fundraising promotion and engagement.

What happens next

If you are interested in applying, send your CV and a covering letter via Charity Job by 12 noon Monday 25th November.

Covering letters should be a maximum of two A4 sides and give examples of:

• experience of fundraising
• building strong relationships
• project management skills
• delivering against targets
• using CRM databases

Interviews with successful applicants will be held week commencing 9th December. These will be online.

This post and final appointment are subject to satisfactory references and an enhanced DBS check.

Good luck!

Jim Morrison

Fundraising and Development Manager

The ME Association

Purpose of the role

The Relationship Fundraiser will develop fundraising income through nurturing relationships with individuals, companies and groups.As a staff ambassador for Day One, championing our values and behaviours and being committed to the difference that Day One makes is essential.

The role sits within our Fundraising and Communications Department and will play a big role in delivering our Fundraising Strategy and supporting campaign activities.

This challenging new role requires a positive, proactive and resilient self-starter with the ability to drive innovation, change and growth. You will be able to demonstrate a proven track record of providing outstanding stewardship to every supporter, and building long-term, productive relationships focusing on an increase in supporter numbers and income to reach or exceed budget. 

You will work within the diverse public fundraising team, encompassing community, individual giving, corporate fundraising and events.  Our USP is providing exceptional personalised stewardship to every supporter.  We are all about building and maintaining brilliant relationships with supporters – be they individuals, corporates or groups. You need to absolutely love meeting and talking to people, be genuinely interested in them, why they want to support and how they might like to get involved.  You will be one of the public faces of Day One, attending regular events and networking opportunities.

Day One Trauma Support is now providing face to face services in Leeds, Liverpool, Sheffield, Middlesbrough, Newcastle and Manchester. Our preference is for this role to be based in the north-west to build and develop our supporter networks around Aintree Major Trauma Centre and the Greater Manchester Major Trauma Hospital (Salford), but if you’re amazing and live in the north or north-east, then we’d still love to hear from you.

Who you’ll be working with 

You’ll work as a key member of our friendly, experienced and enthusiastic communications and fundraising team.  We're a small, dedicated team with big ambitions, and we prioritise time to work collaboratively and support each other.  You’ll be line-managed by our Fundraising Manager and work alongside our Senior Fundraiser and our Fundraising Assistant. You’ll be supported by our Fundraising and Communications Director, our Senior Leadership Team and Board of Trustees. 

We want Day One to be the charity that fundraisers want to work for: with creativity and autonomy in your role and the positive impact we can have on the lives of major trauma patients and their families. If you are self-motivated and want to be part of a compassionate and high performing fundraising team, we’d love to receive an application from you. 

Please refer to the attached recruitment pack for more information, the Job Description and Job Specifiation.

How to apply 

Please upload your CV, and a supporting statement (no more than 400 words) demonstrating how you meet the criteria and outlining why you’re interested in the role. We don’t need anything else from you at this stage. 

Closing date: Monday 25 November 2024 

Interview date: tbc - w/c 2 December 2024 

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £20 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Responding to all post and queries in under three hours

• Maximising registration conversions and fundraiser activation 

• Providing fundraising support to challenge participants

• Ensuring that the group is a safe, constructive and positive environment

• Going above and beyond at all times to provide participants with an incredible experience

Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and team catch ups. 

On a day to day basis you will:

• Work off your own initiative and have exceptional time management

• Be the charity representative for the event

• Maintain a safe and positive environment 

• Identify and solve/diffuse issues within the groups

• Bring your own personality to the role 

• Follow clear processes

• Engage with participants using a warm, friendly and informal tone

• Respond to posts and questions in a timely manner

• Respond to inbox messages from participants

• Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

• Encourage and motivate participants 

• Work on GivePanel to manage registrations 

• Post engaging content on a daily basis 

• Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

• At least three years’ professional fundraising experience

• Have own Facebook profile and strong understanding of the platform

• Be available for between 3 and 6 days per week (including one weekend day) 

• Excellent written communication skills 

• Ability to work off own initiative 

• Strong attention to detail

• Team player 

• Ability to multitask

• Problem solver 

• Creative and innovative 

• Exceptional time management skills

• Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

• Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

• Events and individual giving experience 

• An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges

• Experience in using GivePanel or similar platform 

• Experience in managing Facebook Groups 

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: 

- Growing and transforming our direct care and support 
- Delivering more practical information and support 
- Leading in shaping the end-of-life experience  

Your role in our mission…..

This role is a fantastic opportunity for someone looking to kickstart and develop their charity events career, joining a busy National Events Team.

Our Events Assistant will play a key role in delivering impactful fundraising projects for Marie Curie. You'll support a variety of activities, from initial planning to event-day execution. You'll provide administrative and event delivery support across our challenge events and supporter led portfolio, ensuring our supporters have an outstanding experience.

This role offers hands-on fundraising experience and the opportunity to be the welcoming first point of contact for many of our supporters. Help us make a real difference while developing your skills in a collaborative and rewarding environment!

Key Responsibilities:
- Provide administrative support for product planning, delivery, and team operations.
- Assist with participant communication processes, including enquiries, registrations, and thanking supporters.
- Collaborate with Product Officers and Leads to ensure efficient procedures.
- Attend and support meetings, events, and promotional activities.
- Help develop marketing materials to recruit supporters.
- Monitor and report on fundraising activity on various topics including social media and email results.
- Support the team to manage expenditure, process invoices, and track budgets.
- Thank supporters via social media and other channels.
- Maintain and update supporter data on the database.
- Conduct competitor research and respond promptly to queries.
- Serve as a first point of contact for supporters, handling written and verbal communications.
- Complete general administrative tasks as needed.
- Manage the events team kit ahead of event days.
- Attend fundraising events in person - this role will require some work outside of normal office hours (weekends) where fundraising events necessitate.

Skills:
- Strong interpersonal skills for building relationships with diverse stakeholders.
- Proactive and able to work independently.
- Highly organized with excellent multitasking and administrative abilities.
- Detail-oriented with a high level of accuracy.
- Confident, resilient, and calm under pressure with a positive "can-do" attitude.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and experienced in accurate database management.

Please see the full job description here

Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

Close date for applications: 1st December 2024
Salary: £ 20,821 - £ 22,088
Contract: Full time, Permanent role
Based: Homebased Travel to London Office on Monthly basis

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services.

We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

At Bipolar UK we are passionate about improving understanding of mental health and empowering people affected by bipolar to lead their best lives.

Every month we empower 1,000 people to stay well and we plan to support many more. We offer specialist information and resources through our website, host over 80 peer support groups monthly and offer a 1-1 peer support line and moderated eCommunity. We also work with research organistions and campaign to ensure bipolar voices are heard.

The Senior Marketing Officer will work closely with the communications team, stakeholders and an external agency to develop strategic, audience-driven campaign assets and deliver an impactful and integrated awareness campaign. This role offers an exciting opportunity to make a lasting impact in mental health and improve lives across the UK.

The ideal candidate will have proven experience of developing, delivering and evaluating high-profile integrated marketing campaigns, working to tight deadlines, prioritising a high workload, together with excellent written and verbal communications skills and experience of developing a range of emotionally engaging content for multi-media channels is essential. 

Knowledge of current digital marketing trends, an understanding of SEO best practices and experience of managing complex relationships with agencies, external suppliers, funders and a wide range of internal stakeholders is also essential.

An understanding of bipolar is desirable and we welcome applications from those with lived experience of bipolar either themselves or through family and friends.

About the Organisation
Civitas Recruitment is proud to partner with a dynamic legal charity committed to promoting access to justice, upholding the rule of law, and ensuring fair systems for all. This charity plays a pivotal role in ensuring that state decision-making is fair and lawful, giving individuals the power to hold public bodies accountable. It supports and represents people who are marginalised through poverty, discrimination, or disadvantage and have been affected by unlawful state decisions.

Role Overview
An exciting opportunity has arisen for a Communications and Engagement Director to join the team. In this role, you will be responsible for developing and overseeing the charity's communications strategy, focusing on brand-building and media outreach. You will also lead external communications efforts, including overseeing grant fundraising initiatives. This is a permanent, full-time or part-time (minimum 4 days per week) role with flexible working options.

Key Responsibilities

• Develop and implement a comprehensive communications plan to promote the charity’s work.
• Lead media outreach efforts, increasing the charity's visibility and profile.
• Oversee communications across all platforms, including digital, print, and events.
• Lead and support the fundraising communications efforts, with a focus on grant fundraising.
• Work closely with internal teams to align communications strategy with the charity's mission and objectives.
• Provide empowering leadership to the communications team.

Who Are We Looking For?
We are looking for candidates with the following qualifications and skills:

• Proven experience in developing and executing communications strategies.
• Strong leadership and team management skills, with the ability to inspire and empower your team.
• Solid understanding of the voluntary giving sector, ethical giving practices, and the Fundraising Code of Practice.
• Knowledge of key communication tools across mainstream media, digital, print, and events.
• An understanding of the UK legal system is beneficial but not essential.
• Passionate about access to justice and the charity’s mission.

Why Join Us?
This is an opportunity to work with a purpose-driven organisation and lead communications efforts that have a real impact on individuals and communities. The charity offers a flexible working environment with the option for full-time or part-time roles, making it a great fit for individuals seeking balance while contributing to a meaningful cause.

How to Apply
If you’re interested in applying or would like more information about the role, please send your application immediately or contact Syed at Civitas Recruitment for a full job description and informal discussion. Early applications are encouraged.