Marketing Manager Jobs

Job Title: Customer Service Executive

Reporting to: Customer Service Manager

Salary: £25,500 + generous non-contributory pension, 25 days annual leave (excluding bank holidays)

Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week

Flexible working hours offered after satisfactory completion of probationary period

Primary Responsibility

As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one.  You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation.

The Role

• Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. 
• To prioritise on answering incoming calls (with some outgoing calls where necessary).
• Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time.
• To prepare daily, weekly, monthly stats / sales reports as required
• To provide administrative holiday cover for Account Managers to ensure that client requests are actioned.
• Passing customer feedback on to the product, marketing, or sales team to improve CharityJob’s offerings and services.
• Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution.
• To be responsible for accurate cleansing and administration of our recruiter database.
• Stay up to date with CharityJob’s new Products & Features.
• To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task.
• To support other internal departments when needed and as agreed with the CSM.

The Person

• Passionate about delighting customers
• Friendly & outgoing telephone manner  
• Fantastic communication skills, both verbal and written
• Detail oriented
• Organised, proactive and a good problem solver 
• A great team player with a positive attitude

Does this sound like you? If yes, we would love to hear from you, so please submit your application now!

Please note, phone interviews will not begin until the week commencing the 18th November 2024.

The Company 

CharityJob is the UK’s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades’ worth of insight and personal experience, aligning passionate candidates with inspiring organisations.

We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.

Application Instructions

Please click on the ‘Quick Apply’ button to submit your application.

Regretfully we are only accepting applications for this role from applicants who live in the UK and live within a commutable distance to Norbiton, Kingston upon Thames.

Prospectus is excited to be supporting our client in their search for a Supporter CRM and Data Manager. The hospice’s mission is to provide the highest standards of individualised care for people with life-limiting conditions, palliative and end of life care needs, and their families, living in Basildon and Thurrock districts.

This is a full-time, permanent position paying a salary of £29,612.93 to £38,412.80 per annum depending on experience. The role is based at their site in Thurrock, Essex.

The Supporter CRM and Data Manager will be responsible for day-to-day management of the hospice’s supporter data and income operations strategy and developing annual delivery plans, including strategic planning and management of the Fundraising team’s supporter CRM, data insight and income operations function. You will develop, manage and review processes and procedures for all fundraising income and data across on and offline platforms and ensure all income and supporter data is processed accurately, in a timely manner and in line with Hospice policies and service level agreements.

The successful candidate will have proven experience of CRM database management and developing and maintaining database processes and procedures. You will have demonstrable experience of working with data for marketing purposes, including effective and compliant handling of communication preferences.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Rhys Barber at Prospectus.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Location: Hybrid working - Any UK Trust office

Interviews: 18/11

For more information or to apply, please click 'apply now' to be directed to our careers site.

We’re looking for an experienced Change Programme Manager to join our Programme Development team on a maternity cover basis. This is a great opportunity to join a dynamic and innovative team who are responsible for the delivery of key changes to our programmes. The team develop market-leading programmes that combine face-to-face and digital learning to support young people.

In this role you will be responsible for supporting the delivery of the Programme Development roadmap, ensuring that projects are effectively initiated, scoped and delivered successfully; on time, on budget and to requirements. You will work closely with colleagues across The Trust to successfully deliver these projects throughout the delivery life cycle from inception to launch, including proactively managing risks and issues and ensuring control of project timelines, budgets and deliverables.

This role is perfect for you if you have excellent communication skills, enjoy defining solutions to resolve challenges and are great at bringing people together and leading a team.

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We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Change Programme Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Change Programme Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3243 

The Job (in a Nutshell)

We are looking for someone to build and maintain partnerships with schools, colleges, and youth organisations. Your goal will be to offer these groups exciting outdoor learning residentials that inspire young people.

Your role involves managing a list of current customers, ensuring they keep coming back, and finding new business opportunities. You’ll be part of the Education team, working to meet performance goals and enhance customer experiences. Building strong, positive relationships with customers is key to ensuring their ongoing commitment to our programs.

Who We’re Looking For

You are a results-driven team player with a solid understanding of the education sector. Ideally, you have at least one year of experience in sales, such as an account manager or a similar role.

You are passionate about outdoor learning and share our values and ways of working.

Your Experience

• Communication Skills: You can communicate effectively and build strong relationships with both internal and external professionals.
• Organisation: You are highly organised, pay attention to detail, and maintain high standards of communication, both on the phone and in writing.
• Negotiation: You have good negotiation skills.
• Independence: You can work independently and take initiative.
• Technical Skills: You are confident using Microsoft systems.
• Presentation and Social Media: You have strong presentation skills and are adept at using social media, especially LinkedIn, for client engagement.

Areas of Responsibility

• Revenue and KPIs: Meet revenue targets and other key performance indicators for the education team, ensuring both individual and team goals are achieved.
• Customer Understanding: Develop a deep understanding of customer needs through effective questioning and research.
• Collaboration: Work with other teams to ensure the best fit for customer programs.
• Sales Proposals: Create compelling sales proposals to win new business.
• Customer Records: Maintain customer records using our Microsoft Dynamics CRM system.
• Relationship Management: Use sales techniques and relationship management skills to overcome challenges and retain business.
• Charitable Funding: Promote and allocate charitable funding to customers based on need.
• Liaison: Work with all areas of the organisation to maximise opportunities.
• Market Knowledge: Develop an in-depth knowledge of customers, the region, the education market, and sales techniques to drive success in your role.

Other

• Some evening, weekend, and overnight work will be required, including attending taster sessions, client visits, and centre visits.
• You’ll also need an enhanced DBS check.
• This role is perfect for someone who loves working with people, has a passion for outdoor education, and is driven to achieve results. If this sounds like you, we’d love to hear from you!

Salary and benefits

• Salary £26,000 - £30,000 per year + Bonus. Starting salary is dependent on experience

Benefits:

• Annual Leave of 24 days, plus bank holidays.  Annual leave increases by 1 day per year to a maximum of 30 days, plus bank holidays.
• Life Assurance: 3 x salary, covered from start date; includes Employee Assistance Helpline.
• 8 weeks’ sick pay at full salary in any 12 months. 
• Long-term Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date
• Employee assistance programme Unum: In the form of an app, with easy access to medical and mental health support. Ranging from instant GPs appointments to physio or counselling services.
• Personal Accident Insurance while at work or commuting.
• Health Cash Plan with Medicash: a taxable benefit
• Pension Scheme (currently Standard Life): Auto-enrolment of all staff after 3 months service
• Berghaus uniform items provided and the opportunity to purchase Berghaus products at discount
• Staff bursaries:  discounted course fees for family members

Plus!

• Personal Adventures – Outward Bound has a positive attitude to extended/unpaid leave (forward planning is required)

 Hours of work

• You’ll work an average of 37.5 hours per week.

Settling in period

There is a 3-month settling in period from contract start date.

How to apply  

If you are interested, please drop an email with an up-to-date CV and covering letter of no more than 500 words to Sarah Shutt. Speciying if you are interested in a permenant position or a 12 month contract.

The closing date is 8th November 2024. Interviews will take place on 18th November 2024

at Head Office in Hackthorpe, nr Penrith on (or via TEAMS / Zoom if appropriate).

Fundraising Supporter Development Coordinator

About the role

CUF equips people and churches to build just and flourishing communities where they live, so everyone across England can access support when they need it most.

Our fundraising team is a valued part of this, and as our supporter development coordinator, you will coordinate campaigns, direct marketing appeals and other supporter communications, using fundraising best practice, to maximise Church Urban Fund’s income for all components of individual and church giving. This role will report to the Head of Fundraising and Communications.

Job Description

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)

Contract: Permanent

Hours: 35 hours per week (flexible working arrangements considered)

Salary: £32,000 – £35,000 depending on experience.

Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.

Key Responsibilities

Instigate and undertake activities in the following key areas:

· Recruiting new individual supporters through on- and off-line channels, and by identifying prospects from within CUF’s connected audiences;

· Increasing lifetime support from existing individual givers through appeals, feedback pieces, and other engagement mechanisms;

· Being responsible for income and expenditure, including analysis of results and insight about data trends and ROI

How to apply:

For an informal chat about this role or for more information, please contact our Head of Fundraising and Communications, Kate Mulkern.

To apply, firstly please download and read our job pack on the careers page of our website. Then email an up-to-date CV and covering letter, outlining how your skills and experience fit the role profile’s responsibilities

Please note we will not consider CVs without a covering letter.

Closing date: 9:00am Monday 2nd December 2024 with interviews on Wednesday 11th December 2024 (in London)

Church Urban Fund is an equal opportunity employer and values diversity.

Leading heritage charity, The Landmark Trust is seeking a new member of a successful Development team that raises philanthropic funding in support of our award-winning heritage conservation projects throughout Britain.

Our charity saves historic buildings in danger of being lost forever. We are passionate about heritage conservation, crafts skills, and making precious places available for all to enjoy. You'll be working on a varied and ambitious pipeline of rescue projects which depend on the success of our fundraising - from a WW2 control tower in Hampshire to a 1720s Palladian villa near Edinburgh - and other projects.

You'll be making a difference in a programme of philanthropic giving from trusts, foundations and individuals supporting capital appeals and other areas of Landmark’s work including the island of Lundy. Managing your own portfolio of supporters and prospects you will bring high standards of donor care to grow income and sustain long-term relationships.The role reports to the Development Manager (Major Gifts). Includes trusts prospect identification and research, writing compelling proposals, case studies and updates to demonstrate our impact. 

Newcomers say we're a friendly bunch who work hard, where everyone has a clear purpose, and we all pull together towards a common goal. We are a flat, agile organisation, proud and passionate about the work we do.

Some travel will be required for site visits, meetings, and events to engage supporters and prospects face to face with the Landmark Trust’s varied work throughout the UK.

We are looking for a Supporter CRM and Data Manager for an incredible hospice, to be responsible for the day-to-day management of the Hospices supporter data and income operations strategy and developing annual delivery plans,

With hybrid working their policy is a max of 2 days per week of discretionary home working.

Please note they will look to appoint at the starting scale of the salary, there is flexibility to go to the next scale.

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You will be joining an organisation known for its supportive and inclusive working culture, offering fantastic benefits including generous annual leave entitlement which increases with length of service and a commitment to supporting staff in achieving a work-life balance.

The Role
Develop, manage and review processes and procedures for all fundraising income and data across on and offline platform.

Manage the Supporter Data teams expenditure budget and work with the HODAR to contribute to annual budgeting and regular reforecasting.

Be responsible for management and development of the Hospices supporter CRM, including regular review of the teams CRM needs.

Line manage, develop and provide professional support and guidance to the two Supporter Data Officers.

The Candidate
Experience of CRM database management and developing and maintaining database processes and procedures.

Experience of working with data for marketing purposes, including effective and compliant handling of communication preferences.

Experience of managing income processing and reconciliation.

Experience of undertaking data analysis and presenting this in appropriate formats to inform business decisions.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Membership Fundraising Area Manager

We are recruiting a Face-to-Face Membership Area Manager (F2FAM) role to cover Glasgow and the surrounding areas, leading a team of Membership Fundraisers who attend a variety of places, venues and events across the region to inspire the public to support the charity through gaining new members for the organisation.

Position: Face to Face Membership Area Manager

Ref: OCT20245775

Location: Glasgow/Remote (The role is primarily home based with weekly visits to teams across reserves and off-site venues in the local area)

Hours: Full-Time role for 37.5 hours per week

Salary: £29,200.00 - £31,347.00 per Annum

Contract: Permanent

Closing Date: Mon, 25th Nov 2024

Interview Date: Week commencing 9th December 2024

The Role

In your role as Area Manager for Glasgow you'll lead your dispersed team through in-person support visits, 1:1s, phone chats, team and individual communications, and virtual and in-person meetings.

During support visits, leading by example, you'll ensure Fundraisers uphold the charity’s standards, code of conduct, values and brand through their communication and display. You'll do at least one monthly recruiting shift with each team member, providing valuable feedback to Fundraisers and follow up individual action plans for all team members. Ultimately, you'll lead a culture of high standards, positive actions, and achievement of targets.

You’ll work closely with your line manager and report on progress with performance and how you're leading your team. You'll also work with your team of peers to support the wider regional and national team to share opportunities, resources, skills, knowledge, and actions.

Giving and receiving feedback regularly is paramount in the Area Manager role. It enables you to manage performance consistently across your team and creates successful working relationships.

Effective team support requires effective time management and organisation to give the appropriate support to everyone in the team. The nature of the work means there is often a last-minute need to amend plans and respond to changing circumstances. Working with flexibility and being able to react quickly to change, and to support others through change, is a necessity.

The role will build effective, collaborative working relationships with key stakeholders, including weekly reporting to your line manager and wider F2F Area Manager peers, the Membership Venues Team, Employee Recruitment Advisors, Employee Relations Advisors and local RSPB nature reserve staff.

Being responsible for recruiting and delivering best practice training to new Membership Fundraisers, you will recruit, select and induct new team members and build their capabilities through initiating buddy shifts and delivering support visits, using leadership models such as root cause analysis, setting SMART work objectives and implementing Situational Leadership to build capabilities.

Area Managers are expected to be role models and consistently demonstrate and uphold standards and values-led behaviours.

As part of this role, you will be expected to travel to different locations in the central belt of Scotland and on occasions more widely throughout the surrounding areas in order to support your team, for which a company van will be provided, and associated expenses covered. Please note that, as a result, a full driving licence that is valid in the UK is a requirement for this position.

About You

Essential skills, knowledge & experience:

· Good planning and organisation skills

· Effective communication and negotiation skills

· Good resilience, with a solutions focused approach

· Proven ability of consistently achieving KPIs

· Self-motivated; enthusiastic and determined to achieve

· Leading by example

· Demonstrate a good understanding of Fundraising Standards

· Understanding of leadership styles

· Confident in leading and managing a team to ensure targets are met

· Confident in giving & receiving regular feedback

· Able to embed and lead a positive team culture

· A full driving licence that is valid in the UK

If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.

Additional information

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.

You may have experience in areas such as Fundraising, Fundraiser, Fundraising Manger, Fundraising Area Manager, Area Fundraising, Area Fundraising Manger, Lead Fundraiser, Senior Fundraiser, Membership Fundraiser, Membership Fundraising Manger.

Please note: This role is being advertised by NFP People on behalf of the organisation #INDNFP

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review Date

17/11/2024

The Fundraising Operations Manager reports into the Head of Fundraising, their remit is to focus on the management of supporter/ donor data and care, including financial reconciliation. This position involves leading and motivating a team to ensure that fundraising administration is efficient and effective, maintaining accurate and compliant supporter data, and ensuring that all fundraising income and expenditure are appropriately recorded and reported.

The purpose of this role is not only to oversee the day-to-day operations but also to look to implement new ways of working in line with our organisational strategy to be sustainable and grow our income. Digitalisation will play a huge part in these changes.

The Fundraising Operations Manager provides the foundation for strong relationships with supporters/donors.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

This is an exciting opportunity to play an instrumental part in our fundraising team. Through your work, you will help us make sure Syrian communities have the education and medical care they need, every day, and when emergencies strike. Action Syria has over a decade of experience working with local partners in the Middle East region making a positive difference to over 25,000 people affected by conflict, displacement and natural disaster each year. We are looking for a motivated, highly efficient and fun Fundraising Executive to help us deliver ambitious plans for the next three years, including a series of spectacular fundraising events and initiatives in 2025 (from Gala dinners to carol services and supper clubs).

About the role

Working closely with the Head of Development and the Communications team, you will play a key role in delivering a diverse range of fundraising activities, including events, appeals, and campaigns. In addition, you'll contribute to enhancing the supporter journey and providing outstanding donor care. This role also offers the exciting opportunity to take the lead on specific initiatives, allowing you to drive projects from concept to completion and make a direct impact. We are a small team and seek a reliable multi-tasker, who is extremely organised, pro-active and inspiring. You will be equally comfortable organising guest lists for events or liaising with our high-net-worth donors. We are a proactive, creative and ‘hands-on’ team and hope you are too.

This is a real opportunity for the right candidate to learn the nuts and bolts of fundraising as well as make your mark on inspiring others to give within a small and powerful charity. For those looking to advance their career, this role also offers a pathway to take the next step professionally, with increasing responsibility and ownership over key fundraising initiatives.

This role will ensure that Action Syria:

• Has the capacity to successfully deliver a number of fundraising initiatives per year (including events)
• Can continue providing education and medical care to Syrian communities affected by conflict and displacement. 

Responsibilities 

1. Support the fundraising function, including: 

• Event and campaign management: Assist with planning and coordination for our key fundraising initiatives, including gala dinners, carol concerts, appeals, comedy nights, and third-party fundraising events. Manage guest lists, liaise with suppliers  coordinate venues, and handle press and printing needs. 

• Corporate donor relations: Help build and maintain our corporate donor database, with a focus on managing commercial participators and related agreements to enhance sponsorships and collaborations. 

• Trust & Foundations: Work closely with the Head of Development on grant applications, reporting, and scheduling to secure and sustain funding. 

• Individual Giving: Lead on gathering content for our Regular Giving campaigns, including materials for the Action Syria Recipes, enhancing donor engagement and retention.  

• Marketing and communications collaboration: Ensure all fundraising initiatives are effectively marketed to the right audiences for maximum engagement and impact. 

• Supporter Care: Ensure donors are thanked promptly, appropriately, and placed on the correct support journey. Ensure data in CRM system is current and accurate.

​​2. Support the team on administrative and operational tasks as required including: 

• General support: Manage the general inbox, respond to queries, and forward messages to relevant team members. Scheduling meetings internally and externally as required. 

• CRM support: Ensure data in the CRM system (Donorfy) is current and accurate.

See Job Description (attached) for full person specification and how to apply. 

The Fundraising Assistant will be a key member of the fundraising team. Supporting the team to deliver a wider range of fundraising activities including events, challenges and campaigns as well as helping maximise the supporter journey and providing excellent donor care. You will enjoy collaborating with others and be an excellent communicator who can plan and prioritise efficiently, whilst delivering exceptional customer service.

You will be responsible for Database Management and keeping the CRM up to date and Management of donation Platforms and being the go-to person for fundraising enquiries.

Main Responsibilities:

•  Importing data in an efficient, timely and accurate manner.
• Construction of automated tasks in the CRM which are assigned to other members of the team to enable stewardship via the correct fundraising team member.
• To assist the fundraising team by providing administrative support for the charities events and campaigns to maximise income.
• To assist with the administration of event participants and ticket buyers, including responding to enquiries in a timely fashion, building relationships by phone and email and encouraging and motivating participants to meet and exceed targets
• To keep up to date records of all collection boxes and buckets in the community
• To be the first point of contact for phone face to face plus emails via the fundraising inbox for all fundraising enquiries, respond in a timely manner and recognise the opportunity to build relationships and encourage fundraising support.
• To run and analyse weekly financial reports to ensure donations are recorded correctly and the appropriate thank you has been sent.
• Support regular gift aid claim submissions to HMRC to take place monthly.
• Support the team to provide communications to the correct audiences for marketing activity.
• Assist in processing donations from mailing appeals.
• Work with the fundraising team to ensure data recording is kept up to date in a timely way
• Assist and support other members of the fundraising team e.g., sending out events/fundraising packs and ensuring all event participants are thanked within the scheduled time.
• Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency
• Keep up to date with new developments, legal requirements, codes of conduct and best practice including being GDPR compliant.
• Manage stock of event promotional items and ensure availability of items required at events, distribute and collect items for the team
• Attend and contribute to team meetings.
• Carry out any other duties as may be reasonably required.

Person specification

Knowledge and experience:

• Strong, demonstratable experience in administration
• Excellent verbal and written communication skills
• Experience and good working knowledge of using a CRM system (preferably Beacon)
• Competent in creating and maintaining spreadsheets
• Good attention to detail and accurate record keeping
• Experience of working in a customer service environment.
• Basic knowledge of Gift Aid regulations.
• Understanding of GDPR.

Skills, attitudes, and behaviours:

• IT skills across a range of systems including MS office and SharePoint.
• Excellent interpersonal skills including the ability to deal with people at all levels, on telephone and by letter/email
• Ability to problem solve and think laterally to achieve a goal.
• Commitment to team-working but also the ability to work alone
• Committed to quality.
• Motivated, positive and proactive
• Ability to prioritise and organise work
• Demonstratable initiative and determination
• A flexible attitude and willingness to develop in the role
• Full UK driving license and car preferred

Responsible to:CEO

Location:This is a hybrid role, that will require some weekly attendance at our office at Headway Kent -                                      Kent and Canterbury Hospital – Canterbury

Hours:                        21 Hours

Annual Leave:17 days plus bank holidays 

 Pay Scale: £38,000 FTE (pro rata for 21 hours per week is £22,800)  

 Term: Permanent

At Headway Kent, we believe that every brain injury survivor in the region deserves access to the best possible social rehabilitation services. However, cuts in local authority social care funding have made delivering these services increasingly challenging. To ensure we can continue providing the support our clients need, we are establishing our first-ever fundraising department to diversify our income streams and enhance the range of services available to survivors and their families.

This is a pivotal moment to join our organisation as we embark on a new chapter with ambitious goals. We’ve are just launching a new a new website together with a new fundraising campaign to secure a new building at our current base, allowing us to expand and improve our services. It’s an exciting time of growth, and we’re seeking a passionate, experienced Trusts and Foundations Fundraiser to help us make a significant impact.

This role offers a unique opportunity to contribute to life-changing work while shaping the future of fundraising at Headway Kent. If you are driven to make a meaningful difference and have the skills and experience we’re looking for, we would love to hear from you.

Key Responsibilities:

• Manage and develop existing fundraising strategies while identifying new funding opportunities.

• Cultivate relationships with corporate partners and the wider community to drive sustainable growth.

• Oversee funding partnerships, ensuring excellent stewardship by engaging and updating relevant parties.

• Research and prioritise relevant trusts and foundations.

• Collaborate with the HWK team to compile fundraising proposals and applications for grants and prospective partners.

• Represent HWK at fundraising and networking events when necessary

Please see attachment for further responsibilities

We are seeking a highly motivated and self-driven individual to join our Fundraising Team as the Community and Events Fundraiser. You will lead, plan, cost and deliver an exciting and varied community fundraising programme to grow income and a strong return on investment. You will need to work closely with the Director of Fundraising to shape the plans and resources required for the future.

The post holder will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors, hospital staff and the local community to choose Southampton Hospitals Charity as their preferred charity.

Main Responsibilities

Hospital engagement and Community Relationships

• To create and increase awareness of fundraising for Southampton Hospitals Charity across all University Hospital Southampton sites working closely with the Marketing and Communications team
• To foster effective and productive relationships with key stakeholders including consultants, doctors, nurses, care group managers etc
• To ensure visibility of fundraising materials including poster sites and leaflet holders in the hospitals, community etc and ensure they are kept up to date and relevant
• To create a Fundraising Hub out of Unit 2 by driving supporters and stakeholders to the office to build a real sense of community spirit and a hive of fundraising activity
• To be proactive in seeking out new fundraising opportunities, relationships, and networks.
• To develop, support the delivery of and evaluate a strategic supporter journey and stewardship journey across the community fundraising programme focused on generating net return and supporter retention. 
• To lead on researching and developing trust and charity networks to acquire new supporters in the communities served by the Trust based on audience insight and analysis
• To build and maintain relationships with supporters through face to face, telephone, email, and written correspondence with the aim of securing financial and “in kind” support.
• To have an insight led approach to our activities, regularly analysing data and gathering supporter feedback.
• To Develop a comprehensive pipeline of fundraising opportunities such as adopted charity of the year for regional shows and events, mayors and golf captains.
• To be the first point of contact for groups and individuals organising community activities to raise money for SHC, motivating and encouraging them to raise as much money as possible
• To proactively research and identify influential individuals in schools and community groups to build and develop relationships and gather support for key campaigns
• To appropriately support all community fundraising activities- Thank and report on how money is spent and provide high levels of supporter relationship management which will result in long term support.
• To liaise and manage relationships with external suppliers such as 3rd party event organisers, event companies and venues.

Other

• To be responsible for the input and maintenance of the fundraising database and ensure records are kept up to date in a timely, accurate and consistent manner
• Be aware of income and expenditure budgets working to ensure all activity achieves a return on investment of 3:1
• To be aware of the changing external environment to pick up on opportunities and keep abreast of current trends, circumstances or topical issues that will enhance the event or the charity.
• To keep up to date with guidance and best practice from the Fundraising Regulator and Chartered Institute of Fundraising

Person Specification:

Knowledge and experience

• Experience of increasing income through successful community, events, corporate or volunteer fundraising programmes or equivalent transferable experience from another sector
• Experience of successful project management including planning and delivering projects within budgets and on time to meet departmental, team and personal objectives and KPIs
• A proven track record of delivering an excellent customer/supporter stewardship experience
• Experience of managing multiple projects and budgets
• Demonstrable experience in using data insight and analysis to inform decision making
• Excellent IT skills including using Excel, Word, Outlook and Power Point as well as experience of administering and maintaining dedicated supporter CMS databases
• Knowledge of a Fundraising Database and knowledge of fundraising regulations e.g. GDPR

Skills, abilities, and behaviours

• Excellent interpersonal and negotiation skills with the ability to motivate and influence people
• Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors
• Ability to adapt quickly and be solutions focussed
• Ability to prioritise and manage a demanding workload and work on several priorities at once: ability and willingness to adapt to changing workloads and priorities
• Ability to work as part of team and to use own initiative 
• Knowledge and experience of using a CRM database (We use Beacon)
• Excellent communication skills with an ability to prepare and deliver compelling presentations and engage with a wide range of audiences
• Good written skills with the ability to communicate with different stakeholders
• Self-driven and results orientated with a positive outlook and clear focus on supporters.
• Willingness to work hard and attend, where necessary commitments outside normal office hours.
• A Full UK driving license and access to a car.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Peer Support Service Manager
Ref: 616
Salary: £27,500 per annum
Hours: 37.0 hours per week, Mon - Fri
Contract: Permanent
Working base: HQ, Flitwick
Area covered: Central Bedfordshire, Bedford and Milton Keynes.

Job Purpose

This role is an exciting opportunity to join, manage and support our Peer Support service which offers Peer Support group sessions in Central Bedfordshire, Bedford and Milton Keynes. This is a varied role where the post holder will be responsible for coordinating the day-to-day operations of the service and for the line management of Peer Support Coordinator, Peer Mentor Facilitator, Peer Support Workers and volunteers across BLMK.

The role will also involve the assessment and processing of new referrals and leading and supporting on more complex cases that may require intervention for suitability. The success candidate will work with the Lived Experience Operational Services Manager to ensure that the Peer Support service consistently provides quality support for service users and is managed effectively in line with KPI’s.

Key Responsibilities

• Operate a Peer Support service including peer support groups and mentoring across localities in Central Bedfordshire, Bedford Borough and Milton Keynes and ensure outcomes which supports individuals with mental health and wellbeing needs in line with Mind BLMK’s agreed Peer Support model and requirements as well as contract requirements.
• Carry out assessments on individuals’ suitability for Mind BLMK’s Peer Support service in line with the Access to Service procedure.
• Work with the Lived Experience Operational Services Manager to ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health strategies.
• Provide cover and support for Peer Support groups and mentor facilitator in line with service needs.
• Spend time regularly in each location, ensuring best practice is in place across all aspects of the service, from assessment & delivery to data input & reporting.
• Work with the Lived Experience Operational Services Manager to support a team who bring their Lived Experience of mental health to their roles, keeping an up to date understanding of working with and managing those with Lived Experience.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of Peer Support Coordinator, Workers, Mentor Facilitator and volunteers).
• Provide the infrastructure Peer Support Workers need to deliver the support safely and confidently, including identifying and implementing opportunities for upskilling, progression and training.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: Wednesday 23rd October 2024
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply

Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.