Marketing Assistant Jobs

We are looking to recruit a CEO (Director) to support us in an exciting period of growth. Over the next 5 years, we will double our reach and impact. The CEO (Director) will lead us through this transformative period. 

Since 2011 Disability Africa has developed a model using playschemes as hubs to deliver essential lifesaving services to extremely vulnerable disabled children and to end their exclusion in low-income African communities. Using this model, we have worked with project partners in Kenya, The Gambia, Sierra Leone and Zambia. 680 disabled children have now attended our projects more than 90,000 times since 2011. Now the charity is planning to grow and expand with our 5-year plan (‘DA2029’) to replicate the Disability Africa Model to reach more disabled children across Africa.

By 2029 we will: 
• Start work with at least 4 new partners in Africa (as well as expected growth at our existing projects). 
• Deliver 160,000 attendances by at least 1,500 disabled children in 7 African countries. 
• Grow and reach as many disabled children as possible - we know we can’t do it all by ourselves - so we will engage other international NGOs to adopt our model of inclusion. 

Disability Africa is a four-day week employer.

Looking for the next step in your fundraising career? Join our friendly team and help make things better for patients and their families at University Hospitals Coventry & Warwickshire.

UHCW Charity funds projects outside of the NHS budget, from tiny gel pillows to support premature babies' heads, to world-leading research into lung cancer. If you're ready to make a difference, UHCW Charity needs your expertise to join our expanding team.

Based in Coventry, you will coordinate and develop our community and events fundraising activity. This will include working with community groups, individuals, schools and more, as well as event management and working with teams across the Trust.

This is your chance to make a difference, whilst being fully supported as you develop your career with us.

Position: Community and Events Fundraiser

Responsible to: Fundraising Manager

Location: UHCW Charity, Main Reception, Coventry, CV2 2DX

Hours: 37.5 hours per week (full-time)

Salary: £27,000 - 34,000 (depending on experience)

Annual leave and pension:

• 35 days annual leave (including bank holidays)
• Company pension scheme with matched contributions of up to 7%

Closing date: 17:00 on Thursday 1st May 2025

Interviews: Date TBC

The Landscape Institute are looking to recruit a Branch & Membership Engagement Officer.

Reporting directly to the Membership Services Manager the key focus of this exciting new role will be to support and deliver the LI’s engagement with our members.  The role’s main objective is to maintain our members’ positive experience they get form the LI and make sure they are getting all that they can out of the LI’s products and services, whichever their grade of membership.

You will support and develop our regional Branches and help maintain mutually supportive links between their engagement activities and the Institute. The postholder will be the key point of contact for our volunteers, as well as help with the membership operations delivery. 

This is a truly diverse role that requires strong communications and relationship skills. If you have the skills, energy, and passion to join us on this exciting journey we would love to hear from you.

The British Heart Foundation (BHF) is looking for a dynamic and proactive Junior Buyer to join our new goods Furniture and Electrical team for BHF Home Stores. This is a fantastic opportunity to support our mission and contribute to the development of new goods within our retail portfolio.

Our award-winning retail division is the largest and most successful charity retailer in the UK with rewarding careers in buying.

As a Junior Buyer, you will play a crucial role in supporting the Buyer and wider team in managing the range life cycle, strategic planning, and product development. You will work closely with suppliers, ensuring product quality and optimising stock availability. 

As a Junior Buyer, your key responsibilities include:

• Strategically planning new goods furniture and electrical ranges for BHF Home stores in conjunction with Buyer, taking responsibility for a key area and presenting to senior retail management.
• Negotiating pricing, production, display, packaging and product detail 
• Maintaining relationships with existing suppliers and sourcing new suppliers 
• Communicating with suppliers to drive the critical path and optimise stock 
• Working closely with the merchandising team to interpret sales history and analysis to support the buying strategy
• Reducing costs and improving quality of supply
• Achieving budgeted sales and margin for specific product category 
• Maintaining the range plan and relevant documentation and systems
• Analysing consumer buying patterns and successfully predicting future trends
• Comparative shop reports, market research and identifying product trends
• Field liaison to gauge sales feedback and range balance alongside donated goods
• Communicating display guidelines and product information to the field teams
• Supporting the Buyer and wider team with administrative tasks 
• Training and mentoring junior staff
• Maintaining a high level of QA awareness specific to product category

In this position you'll collaborate closely with multiple internal and external stakeholders including UK suppliers, Marketing, Merchandising and store field teams.

About you 

We are looking for someone with previous experience as junior buyer or assistant buyer in a Retail Head Office environment. 

You should have excellent negotiation and communication skills, a proven track record of success in buying goods, and a passion for retail, especially within the charity sector. 

To succeed in this role you will:

• Proven track record of success in buying, product development, range planning and margin enhancement in a retail environment.
• Excellent negotiation and communication skills
• Strong commercial acumen and a keen eye for product
• Ability to build strong relationships with internal and external stakeholders
• Great organisational skills, attention to detail and ability to prioritise a busy workload
• A proactive attitude with an ability to think on your feet and problem solve whilst meeting tight deadlines and achieving targets
• A passion for Retail, especially within the Charity sector
• Ability to manage, motivate and develop direct reports
• IT proficiency in MS Office (Word, Excel and PowerPoint & SharePoint

Line management experience and working in retail shops would be beneficial. In return you get the chance to join a talented team that works on exciting projects that really make a difference.

Working arrangements

This is a blended role, where your work will be dual located between your home and our Northampton office (NN1 2BN).

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below to be redirected ro our career site. 

Supporter Experience Officer

We are looking for a Supporter Experience Officer to ensure supporters have a fulfilling and enjoyable relationship with the charity. If you can deliver exceptional supporter journeys driving long-term loyalty… then we want to hear from you!

Position: Supporter Experience Officer

Location: Swindon/Hybrid (2 days a week or 8 days a month in the office on average)

Hours: Full-time, office based every Tuesday and for Fundraising team meetings

Salary: £30,000 to £32,058 per annum

Contract: 12 month fixed term

Closing Date: 22 April 2025

Interview Date: 29 April 2025, in person at the Swindon office

The Role

The Supporter Experience Officer is responsible for giving supporters a fulfilling and enjoyable relationship with the charity. They deepen supporter relationships and strengthen sources of income by working strategically across the whole supporter journey.

Main responsibilities include:

• Oversee programmes of regular giving and incorporate positive ‘wow’ moments into the supporter journey 

• Ensure a dynamic two-way engagement with supporters

• Manage and deliver a quality supporter thanking process, including reviewing and maintaining thank you letter copy and processes, in liaison with the Supporter Services department

• Create and develop effective welcome strategies for new supporters across different channels

• Implement effective processes to ensure supporters are developing in their giving relationship

• Manage and develop effective strategies for reducing the number of lapsing donors

• Report on supporter attrition and satisfaction overall

• Maintain a comprehensive knowledge base of supporters and their demographics

• Seek to develop ways to improve the supporter experience

About You

You will have a demonstrable understanding of what drives and motivates Christian supporters, as well as a deep understanding of retention fundraising principles. Delighting supporters with positive ‘wow’ moments will be a core part of your remit. Well-organised and self-motivated, you will be a strategic thinker and have proven experience in analysing and reporting on campaigns.

If you are passionate about research and eager to contribute to meaningful public debates, we encourage you to apply. Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed. 

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! 

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. 

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. 

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. 

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. 

Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee 

Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Supporter, Supporter Experience, Supporter Engagement, Supporter Care, Fundraising Supporter Experience, Fundraising Supporter Engagement, Fundraising Supporter Care, Fundraising, Fundraiser, Individual Giving, Individual Giving Fundraiser, Customer Service, Customer Service Officer, Customer Service Assistant. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Senior Partnerships & Philanthropy Manager

We are seeking a tenacious and results driven Senior Partnerships & Philanthropy Manager to support the development and delivery a brand new strategy for high-value giving.

Position: Senior Partnerships & Philanthropy Manager

Location: Hybrid with occasional travel to Warwick, London, Birmingham 

Salary: £50,000 - £55,000 per annum

Hours: Full Time 35 hours per week

Contract: Permanent

Closing Date: Monday 21st April

Interview: W/C 28th April

The Role

As Senior Partnerships & Philanthropy Manager you will role model first class relationship management, hold a portfolio of high profile relationships across partnerships and philanthropy.

You will work closely with the Assistant Director of Fundraising (Philanthropy & Partnerships) to drive high-value fundraising strategies, manage strategic partnerships, and lead a motivated team. You will oversee income generation, ensure best-in-class partnership management, and play a vital role in operational planning and stakeholder engagement.

Key Responsibilities

• Lead, mentor, and manage the Partnerships & Philanthropy team to achieve ambitious income targets.

• Develop and implement high-value fundraising strategies to support both restricted and unrestricted income.

• Manage a portfolio of key relationships and strategic partnerships, ensuring exceptional stewardship.

• Oversee pipeline management, prospect research, and strategic fundraising priorities.

• Work closely with finance to manage VAT, Gift Aid, and GDPR compliance.

• Create compelling fundraising materials, reports, and engagement strategies.

• Collaborate with senior leadership and external stakeholders to advance strategic partnerships.

• Ensure all fundraising activities align with best practices, regulations, and data protection policies.

• Represent the organisation at key meetings and sector events, bringing insights to enhance fundraising efforts.

About You

As Senior Partnerships & Philanthropy Manager you will be a passionate and results-driven fundraising professional with a proven track record in securing and managing high-value partnerships. With deep knowledge of philanthropy and corporate giving, you excel at building strong relationships and delivering impactful fundraising strategies.

Essential skills and experience include: 

• Experienced fundraiser with expertise in partnerships and philanthropic giving.

• Proven success in securing and managing six-figure partnerships.

• Strong relationship manager with experience working with senior staff, volunteers, and stakeholders.

• Knowledgeable in philanthropy with insight into donor motivations, giving mechanisms, and trends, particularly in the health charity sector.

• Skilled project manager able to balance multiple priorities and collaborate across teams.

• Effective leader with line management experience, capable of motivating and supporting a busy team.

• Financially proficient with experience in budgeting, Excel, and CRM/database management.

• Excellent communicator with strong written and verbal skills.

• Highly organised and detail-oriented, committed to delivering results.

Benefits Include:

• 10% Employers Pension Contribution

• 28 days annual leave plus Bank Holidays as a minimum

• Flexible Working

• 2 hours per week Wellbeing time out for full time staff

• Apprenticeships, training and development opportunities

• Health Cash Plan

• Company Rewards

• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining your interest in the role, how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities, it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Head of Partnerships & Philanthropy, Senior Fundraising Manager, Strategic Partnerships & Philanthropy Lead, Corporate & Philanthropy Fundraising Manager, Senior Manager – Partnerships & Major Giving, Head of Corporate & Philanthropy Fundraising, Senior Relationship Manager, Major Gifts & Partnerships Manager, Senior Development Manager, Director of Partnerships & Philanthropy. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Impact and Evaluation Manager designs and leads the organisation's impact, evaluation and research programme, ensuring accountability, learning, and continuous improvement.

Description of role:

This post is responsible for delivering the Impact and Evaluation portfolio at Buttle UK. The role has a key strategic role to play in understanding the impact of our grants and leading a broad portfolio of evaluation work. The I&E Manager is responsible for monitoring and delivering evaluation reports, creating and analysing internal and research data, and building and maintaining relationships with key stakeholders and data partners. The role works closely with the internal fundraising and grants teams at Buttle UK to strengthen their work by providing data, insight, and support. Our Impact and Evaluation portfolio also includes commissioning and undertaking new research, supporting our aim to publish studies on issues that affect children and young people living in poverty. The role is supported by, and is line manager to, an Impact and Evaluation Officer.

To get a copy of the Job Pack please click through to apply. You will then be able to download the pack.

This all-round fundraising role will support a range of income-generating activities, working closely with the Head of Engagement to ensure the events programme and our challenge events programme expands and grows from strength to strength. 

The successful applicant will be proactive, enthusiastic and organised and is someone who thrives in busy environments and is passionate about engaging supporters. They will have experience in charity fundraising and challenge events, have great organisational skills and strong communication skills. 

Please read our full Recruitment Pack which contains full details and person specification. We do require a covering letter and a CV to consider your application.

About the project 

The proposed service Kineara aims to provide is a Community-Based Housing Advice and Support Service for lone parents living in TA (Temporary Accommodation) and to provide a prevented service that advice and support lone parents living in PRS and social rented accommodation, where their tenancies is insecure.

This service will address urgent housing concerns, provide essential advice, and offer tailored, intensive support for those with complex needs. The project will focus on delivering maximum reach through our outreach while maintaining smaller 1:1 caseload for high-needs cases.

About the role 

We are looking for an experienced, motivated and compassionate community -based housing advice and support worker. This role involves conducting community drop- in surgeries which will be delivered across Lambeth Schools, Children’s Centres, Community Groups, GP practices and

Housing Advice Surgeries offering face-to-face housing advice, legal support (where necessary), and signposting to additional service.

You will have experience of working with families and individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively. 

Strong partnerships will be essential to the project’s success. Building on relationships developed through the Homeward consortium, you will work closely with local schools, Lambeth Council, children’s centres, community organisations, and legal advisors to ensure meaningful signposting and wraparound support for families.

The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About Kineara 

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first. 

Permanent and Fixed term (9 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for two Events and Community Coordinators to join our Events and Community Team, one permanent role and a second fixed term contract for 9 months covering a secondment. We are a results-driven team focused on maximising opportunities, reaching ambitious goals, and delivering an outstanding experience for our supporters

Our team raise funds through a range of activities including:

· our own events (e.g. March for Men)

· virtual products (e.g. The Month Series)

· third party events (e.g. London Marathon)

· Golf Days

· helping community fundraisers who organise their own activity

You’ll be our first point of contact for our fundraisers. You'll provide admin and support through telephone, email, and social media channels. You’ll build and manage relationships with existing and new supporters. From registration to the end of their supporter journey you'll help motivate during challenges, offer fundraising advice and ensure thanks at the end of a first-class experience.

Whilst each Coordinator has a primary area of responsibility across different types of events, you’ll also work across teams to support where needed during busy periods of activity.

You’ll also work with our Communications teams. This supports the planning and delivery of our activity. You'll help engage with our digital adverts and identify compelling supporter stories. This helps to raise the profile of our fundraising products, as well as prostate cancer and Prostate Cancer UK.

What we want from you

You’ll have the drive and eagerness to provide crucial support to our sector-leading programme of events which generated over £11.5m of gross income in 2024-25. This is a fantastic opportunity for someone early in their fundraising career to grow, develop and gain valuable skills and experience in a fundraising role within a progressive and innovative organisation. You’ll be part of a passionate and high energy team working hard to create a world where no man dies from prostate cancer.

You’ll make a positive and valuable contribution to the success of the Events and Community Fundraising team through excellent communication skills and being proactive in supporting our event participants. You’ll have a strong eye for detail, customer-centric mindset and will be able to prioritise a busy workload to ensure we are able to consistently deliver excellent supporter care. You’ll be self-motivated, well organised and have a ‘can-do’ approach to the role.

Please indicate in your application if you would be interested in both roles or if you have a preference over permanent or fixed term.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 6th April 2025. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 14th April 2025.

People & Recruitment Advisor

As People & Recruitment Advisor, working to the People and Culture Lead, you will be responsible for administering the day-to-day HR/People activities, including being the first point of contact for queries and advice. You will also lead on recruitment across the organisation, providing expert guidance to hiring managers and managing the recruitment process at each stage.

You will have the ability to quickly build strong relationships with colleagues at all levels. Your warmth and confidence will make people feel comfortable and welcome so they feel able to come to you with people-related questions.

As part of the People and Culture team, you will work to ensure that we can recruit, retain, develop, support and deeply engage the people we rely on to deliver our vital work for forests, nature and human rights. You will be efficient, straightforward, and kind, modelling the behaviours and values we aspire to as a team.

This is a great role for an experienced HR/People generalist who has a people-first approach and is also passionate about creating clear processes and following best-practice. You will be able to work effectively in the context of a fast-growing and dynamic non-profit delivering on complex and impactful projects around the world.

Finally – as we ask of all colleagues – you will contribute to a culture of kindness, collaboration, rigour and accountability in equal measure. You will come to work with a sense of urgent mission, but one balanced by emotional intelligence in all you do. You will share our conviction that it is not just what we do that matters in our working life, but how we do it too.

General HR/People

• Building relationships with all managers and stakeholders across the organisation
• Providing an efficient People and Recruitment advisory service across the organisation; offering expert HR/People advice and supporting managers and employees in understanding and implementing policies and procedures
• Working with the People & Culture Lead to ensure excellent onboarding and induction of new staff
• Administering and monitoring probation periods for staff
• Supporting the People & Culture Lead with any case work
• General HR/People administration - including updating relevant HR information systems with employee information, pulling data reports, tracking key dates such as end of visa dats, sending letters, creating templates
• Identifying where processes could be improved for efficiency and effectiveness and implementing accordingly
• Training - ensuring that mandatory training is up to date
• Support with People and Culture development projects as required

Recruitment

• Own and lead on recruitment, spending time focussing on the candidate journey, ensuring that candidates are given a great experience and happy with the journey regardless of the outcome
• Provide professional advice on recruitment and selection
• Support hiring managers through the recruitment process, from requirements gathering through to offer and onboarding

To be successful in this role, these are the things that will matter the most:

• A people-first and positive approach to HR/People
• An excellent understanding of HR/People procedures and legislation in the UK with methods in place to keep up to date with changes
• A deep alignment with our values and our mission, and a passion for collaboratively contributing to a positive organisational culture in which people thrive

Essential behavioural competencies

• Able to quickly build strong working relationships
• A calm and warm manner
• Credibility as both systematic and effective as well as emotionally intelligent
• Able to handle situations sensitively and confidentially
• Initiative and ability to manage and prioritise a varied workload in a busy environment
• Flexible with a can-do approach

Skills and experience

• Experience in all aspects of the employee lifecycle
• CIPD qualified
• Sound understanding and working knowledge of UK employment law and best practice
• Experience of all stages of recruitment - confident to advise managers as needed
• Experience of working across different departments / functions
• Experience of improving processes in order to make them more efficient and to create a better user experience
• Experience and / or understanding of the context for a charity / not for profit organisation (desirable)
• Experience and / or understanding of DEI principles and practices (desirable)
• Experience and / or understanding of hybrid working and making this work effectively (desirable)

To apply for the position, please submit an up-to date CV and covering letter. The covering letter should explain your motivation for the role, and how your skills and experience fit the person specification. (Please no more than 1 side of A4).

The closing date for applications is 9 April at 9am GMT. Early applications are encouraged. We may close applications early if suitable candidates are identified.

Screening calls are planned for w/c 14 April with interviews to be held w/c 21 April.

Are you an experienced and dynamic Customer & User Experience (CX/UX) Manager? Do you have strong knowledge of design principles and user-centred design methodologies? Do you have experience in translating customer data into actionable insight and driving customer experience initiatives?
 
TPP are recruiting a Customer & User Experience (CX/UX) Manager on behalf of our client, a well-established membership organisation. This opportunity is a 12 month contract. They offer hybrid working. 1-2 days in the office the rest of the time from home.   
 
 
The Role:
 
As the CX/UX Manager, you'll play a crucial role in embedding customer experience across the organisation, ensuring a holistic and consistent view of customers. You’ll also be responsible for user experience strategy and design, customer insights, and journey mapping as well as continuous improvement and innovation in customer experience.
 
 
Main responsibilities:
 

• Develop and execute forward-thinking user experience strategies.
• Collaborate with cross-functional teams to create market-leading designs and user interfaces.
• Conduct research and testing to understand user needs and improve solutions.
• Provide insights to inform strategic and operational decision-making.
• Map out customer journeys and interactions, both online and offline.
• Identify and address customer pain points to enhance overall experience.
• Work with various teams to implement new technologies and improve productivity.

 
 
Requirements:
 

• Strong knowledge of digital best practices and design principles.
• Experience in driving customer experience change and leading UX teams.
• Excellent communication and relationship management skills.
• Ability to translate customer data into actionable insights.
• Proficiency in design and prototyping tools like Sketch, Figma, or Adobe XD.
• Effective decision-making based on data analysis.
• Innovative problem-solving and creative thinking.
• Strong organisational and time management abilities.
• Ability to build solid working relationships across the business.

 
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out o and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Head of Commercial Services

Hours: Full-time (37.5 hours a week)

Accountable to: Deputy Director

Responsible for: Conferencing and Events, Catering Services (including Café management), Retail Purchasing.

Salary: £38,380 per annum

Summary

The purpose of this role is to ensure that MK gallery has a diverse range of commercial services that contribute to the financial security of the Gallery and its charitable activities.

Main Duties and Responsibilities

Strategic development

• Work collaboratively at a senior level to ensure the delivery of an exceptional, first-class visitor experience.
• Work alongside the Deputy Director in the development of a commercial growth strategy and improvement initiatives, updating when appropriate.
• Use trends in the feedback to inform operational changes and staff and volunteer training.

Leadership and team management

• Lead, motivate, communicate, and develop the Catering and Events Team to ensure that they are fully engaged to achieve best performance to meet the needs of the Gallery.
• To be accountable for delivery against agreed financial and service targets and for the effectiveness and efficiency of commercial services.
• Evaluate the performance of each of the departments within commercial service, feedback to the Deputy Director and supporting with evidence for Executive reporting.
• Establish external and internal benchmarks and appropriate KPIs as the basis for demonstrating the quality of commercial services provided.

Catering

• Manage all aspects of MK Café ensuring it is open to the public with a dynamic food offer during opening times.
• The café and catering services achieve 5* food hygiene standards.
• Effectively manage the catering supply chain to ensure quality and cost management of supplies.
• Rota management

Event Hire

• Oversee the Gallery’s room booking system and coordinate all internal and external events safeguarding the best use of spaces in and out of opening hours in cooperation with other departments.
• Ensure front of house/events staff have comprehensive events schedules that enable them to organise appropriate resources and staffing.
• Support the Events Co-ordinator in generating private hires (Conferences, private events, weddings, room hires, community hire) to ensure maximum profitability.
• Work alongside the Deputy Director in developing private hires into Corporate Memberships and Sponsorship opportunities.

Retail

• Develop new product lines to include exhibition merchandise, MK Gallery specific merchandise, unique gifts and children’s arts and crafts materials.
• Work with local makers to produce a line of artist products on a sale or return basis.

Operational

• Lead on the recruitment and training of new staff and volunteers across the Commercial Teams in accordance with the organisational policy and procedures.
• Work with the Marketing and Audience Development Team to ensure that all commercial activities are accurately represented and advertised.
• Ensure Risk Assessments, Standard Operating Procedures and Safety Management Systems are in place across all Commercial areas with a focus on safety first and food and hygiene safe working practice.
• Ensure stock management and POS systems are in place and managed accordingly and work with the Finance Manager to ensure robust systems and processes are in place in accordance with the Gallery’s policies and procedures.
• Work with the Finance Manager to establish and maintain budget setting and management across commercial activity.

General

• Undertake any other duties as may be reasonably required by the Head of Catering and Events.
• Carry out responsibilities with due regard to all MK Gallery policies and procedures including Security, Health and Safety, Child Protection and Equality & Diversity.

Person Specification:

Experience

• Experience of event management at a senior level with demonstrated experience of delivery, administration and evaluation of large-scale complex events.
• Experience of developing and a corporate events programme to engage local business.
• Experience of project co-ordination involving multiple stakeholders, visitors, staff, and suppliers.
• Experience of managing sales targets and being responsible for driving income.
• Experience of managing venue hire on behalf of external clients.

Skills and abilities

• Excellent organisational skills with ability to work to tight deadlines and multi-task when under pressure.
• Excellent business and finance acumen – confident with budget project with budget management, budget projections and financial processes.
• An entrepreneurial outlook – an enthusiasm for generating income through innovation.
• Strong communication skills with a wide range of people – in person, in writing, and on the phone.
• Well developed negotiation and relationship management skills.

Knowledge

• Knowledge of Health and Safety, Food Hygiene, licencing and other licencing and legal/statutory requirements.
• Good technical knowledge including AV, PA systems and lighting.

Personal

• Flexible team member with the ability to cooperate and support other colleagues.
• Excellent interpersonal skills.

General

The role will involve some evening and weekend working, as well as occasional early morning and late evenings, depending on the event requirements for which time of in lieu will be given.

REF-220517

About Us 

At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families. 

We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.

Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week. 

About the role

Data underpins everything we do. We’re looking for a Senior Database Officer with exceptional data management and analytical skills to ensure our data is structured, maintained, and utilised effectively across the organisation.

In this key role, you’ll work closely with teams across fundraising and communications, using your expertise in data analysis, segmentation, and reporting to drive strategic decision-making. Your insights will help optimise engagement, retention, and stewardship across our supporter base.

To succeed in this role, you’ll need a deep understanding of CRM systems, data integrity, and reporting tools, along with a keen analytical mindset to translate data into meaningful actions. Your work will directly contribute to our mission to keep babies safe and grieving families supported.

If you’re an analytical thinker with a passion for using data to make a real impact, we’d love to hear from you!

The main functions of your role will be:

1. To be responsible for the management and enhancement of our Raiser’s Edge (RE) database including new and  complex data requests and selections, and integrations with external platforms

2. To provide training in Raiser’s Edge to the organisation

3. To be The Lullaby Trust’s Data Protection Officer

This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.

It is a key time to be joining The Lullaby Trust as we have just launched our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone. 

If this excites you, we would love to hear from you. For more information on the role and how to apply, please have a look at our job pack and apply through Charity Job. 

For every baby. For every family. Forever. Together, we can keep babies safe.

Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.