Manager Of House Jobs

We are looking for someone with energy, vision and experience to make disciples for Christ among young people and their families.  We need someone who can

• Live in and love this community
• Build a team around work with children and families
• Resource work with families already in the church
• Work with our new Director of Music to build up prayerful participation through a children’s choir
• Work with schools and in the wider community on projects to help the youngsters of the parish live the Risen Life
• Help develop the vision for the long term

We offer

• The support of a small but growing congregation and a Vicar who wants to empower the right person to get on with the job
• Close connections with local schools
• A really interesting, big, mixed parish to work in
• A remarkable church building
• A salary of £23,750, and, in addition, for the better performance of your duties, rent free accommodation in a two bed flat in the parish
• The chance to make disciples of Christ, God being your helper, and change young lives for the better

To find out more, please get in touch with Joshua, the Vicar.  A detailed Role description with terms and conditions is here.  We are going to take the time needed to get the right person, so we haven’t set a tight schedule: ideally we will interview in October 2024 and make an appointment shortly thereafter.

Reed Finance are proud to be working exclusively with London Design & Engineering University Technical College in appointing a Chief Financial Officer (CFO) to oversee all financial aspects of their educational institutions, including the UTC, the 6th Form, and the Engineering Skills College. The CFO will be responsible for strategic financial planning, managing financial risks, financial reporting, and ensuring sustainable economic health.

This is an exciting time to be joining when significant and substantial growth is being planned, which you will be pivotal in supporting the delivery of. We are seeking an insightful and highly strategic individual who has the ability and appetite to influence at both micro and macro level. An engaging individual, comfortable with leading day-to-day operations and presenting to trustees and external organisations.

Key deliverables of the role:

• Advise the CEO and board on financial strategy and operations.
• Develop and implement the trust’s strategy, providing financial analysis and guidance on all activities.
• Conduct financial due diligence on potential new members of the trust and report recommendations.
• Manage the budget process, ensuring alignment with the trust’s strategic objectives.
• Develop and monitor the trust’s business plan using effective financial and budget modelling.
• Ensure robust financial management through the development and monitoring of financial policies and procedures.
• Manage internal and external audit procedures, ensuring compliance and addressing any recommendations.
• Oversee the trust’s commercial contracts and procurement procedures to achieve financial efficiencies.
• Complete and submit financial returns as required by regulatory bodies.
• Manage the central finance team, ensuring professional development and best practices.

Required Skills & Qualifications:

• Professional accounting qualification (ACA, ACCA, CIMA, or equivalent).
• Bachelor’s degree or higher in Finance, Accounting, Business Administration, or a related field.
• Proven experience in a senior financial leadership role within a similar sized organisation.
• Demonstrated success in financial planning, analysis, and strategy development.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively at all levels.
• Strategic thinker with strong project management skills.
• In-depth knowledge of financial regulations, standards, and best practices.

Benefits:

• Competitive salary package.
• Opportunities for professional development and growth.
• Dynamic and supportive work environment.
• Contribution to significant educational initiatives.
• Hybrid working available, typically one day per week working from home, though consideration for two working days from home will be given for the right individual.

The closing date for applications, which will require a tailored CV and supporting statement is midnight on Sunday November 3rd.

Vocations and Placements (18-30) Development Officer

Location: Hybrid (Cliff College Derbyshire or London) or Home-Based

Hybrid Working: Connexional Team staff based at Methodist Church House or Cliff College have a hybrid work pattern which is currently 2-3 days in the office.

The Vacancy

The Methodist Church is at an exciting point in the development of its ministry with young adults (18-30). We are seeking to appoint someone with enthusiasm and passion for seeing young adults connect with God and explore their calling as a follower of Christ.

This role is integral to the delivery of the Young Adult Ministry Development Plan, and will focus on the following priorities:

• The management, development and advocacy of a new Young Adult Mission Placement Scheme, which aims to provide opportunities for young adults to be employed (or volunteer) in mission-focused placements in local churches and circuits where they can explore their vocation.

• Advocating for, supporting and enabling creative and relevant young adult ministry to be started and embedded in circuits and districts by journeying with local circuits/districts, providing advice and mentoring as appropriate to pilot creative projects for young adults to engage with and grow in discipleship and vocation.

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by the Methodist Church.

This post holds a Genuine Occupational Requirement for the post holder to be a member in good standing of a church in association with Churches Together in Britain and Ireland (CBTI) or equivalent.

About You

Key requirements

• Degree/professional qualification in a relevant field, or substantial equivalent work experience
• Experience of working with youth/young adults and passionate about growing young adult ministries 
• Highly organised and proven ability to successfully develop and manage complex projects.
• Proven ability to work independently as well as collaboratively.
• Willing to travel and to work occasional weekends and evenings.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.  We also welcome applications from people living with disabilities.

Please note that we reserve the right to close this vacancy early. If you are interested, we encourage you to send us your application as soon as possible.

Closing Date:  12 November 2024

Interview Date:  26 November 2024

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

Crisis Skylight Brent has recently moved to new offices in the centre of Harlesden, a thriving and multi-cultural high street community in Northwest London.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless. 

Location: Onsite at Crisis Skylight Brent, 1-2, Bank Buildings, High St, NW10 4LT

Contract: 12-month fixed term contract

About the role

As a receptionist, you will be part of Crisis Skylight Brent’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. You will be the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage both in person and on the telephone. This is an opportunity to be a key part in ending someone’s homelessness.

About you 

To be successful in this role you will have:

• Relevant experience of working within a reception/administrative support role
• Experience of providing customer service within a commitment to deliver the highest standard of customer care.
• Excellent communication skills with the ability to work successfully with disadvantaged or social excluded groups and individuals.
• Good organisational skills with ability to deal effectively with conflicting priorities in a busy environment.
• Ability to work cooperatively as part of a team.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

If you would like to know more about this role/ the service, you can attend an Open Evening at Crisis Skylight Brent 1-2 Bank Buildings, High Street, Harlesden, NW10 4LT on Thursday 17 October 17:30 – 19:00. 

Closing date: Sunday 27 October 2024 23:55

Interview date and location: Thursday 7 November 2024 at Crisis Skylight Brent, 1-2, Bank Buildings, High St, NW10 4LT

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Job Title: IDVA

Hours: 35 per week

Location: North London

Pay: £13.00 - £20.00 per hour - DOE

Assignment: 4 weeks (possibility of extension)

Working Hours: Monday to Friday - 09:00-17:00 - Hybrid working allowed

We are looking for a IDVA for our clients London based team. This amazing opportunity will grant the successful candidate the chance to work alongside vulnerable women fleeing domestic violence and ensure they are surrounded by a strong support network around housing options. You will be addressing the safety of the victims as well as working to keep their children safe too.

As an IDVA, you will be:

· Serving as a victims first point of contact providing them with the support they need emotionally.
· Assessing all referrals coming into the service and providing them with initial support should they need it.
· Completing admin tasks and multitasking.
· Completing risk assessments with each client.

To be successful, you will need to:

· Be experienced within dealing with vulnerable people specifically women and children and be responsive to crisis situations.
· Ability to multitask and thrive within a busy service.
· Have a strong knowledge around IT and Microsoft office 365.
· Showing a compassionate nature towards those in need.
· Have flexibility as you may be required to travel and meet clients.
· Have an enhanced adults and children's DBS check to apply for this post - if this is something you need to apply for, get in touch!

This position is a popular one amongst many so if it captures your eye, please do get in touch ASAP!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality support and safety planning to women and children in crisis. This includes enabling women to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call rota. An enhanced DBS will also be required for the successful applicant.

A driving license and access to a car is essential to the role.

About us

Mind in Tower Hamlets, Newham & Redbridge (Mind THNR) is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.

Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported. We provide an extensive range of support services- including for those in crisis, through our work in Tower Hamlets, Newham and Redbridge.

The Role

We have an exciting opportunity to join us in the brand new role of Governance and Executive Officer.

You will provide proactive and efficient secretariat and administrative support to the Executive and Non-Executive Teams, working closely with the Leadership Team to support the fulfilment of their day-to-day tasks and strategic objectives.

The role includes supporting and organising meetings and reports, and minuting of executive meetings. In addition to general PA and administrative duties, you will provide a cohesive secretariat function to support the smooth and efficient operation of the Mind THNR Board and its sub-committees.

You will work closely with the  Leadership Team to set agendas, monitor action logs, and provide a high level of support to the Board. You will share collective responsibility for supporting the delivery of business objectives, through active engagement and collaboration with colleagues at all levels in the organisation

This role is flexible in terms of days and hours, although you need to attend Board meetings in person, once a quarter in the evening and committee meetings, which are also in the evening, but on line, so three evening meetings a quarter. We are based in a beautiful office in Tower Hamlets, with lots of outside space and a café, so ideally you would be present in the office two or three days a week ( if full time).

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. The majority of our staff and trustees have live experienced of mental health.

How to apply

You will need to:

• Submit a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification. 

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

Closing Date: Sunday 3  November

Interview date:  7 November  (likely to be in person)

You will also be required to provide proof of your eligibility to work in the UK.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Job title: Service Coordinator (Mental Health and Wellbeing)
Post no: 606
Working base: Bedford Wellbeing Centre, Woburn Rd, Bedford
Hours: 12 hrs per week
Working pattern: 2 days per week tbc (Monday – Friday), 6 hrs per day (10.00am – 4.00pm)
Contract: Fixed term until 31st August 2025
Salary: £24,720 per annum FTE (£8,017.30 per annum Actual)

About the Role

This role offers an exciting opportunity to join our Bedford Mental Health Prevention service for adults which aims to improve people’s mental wellbeing, raise aspirations and enhance confidence.

As Service Coordinator you will be responsible for implementing working recovery models and coordinating the operational plans for the service to ensure that people are able to manage their mental health, move through their recovery journeys and achieve positive outcomes.

Along with coordinating service delivery to meet its aims, objectives and Key Performance Indicators, you will also line manage the service Recovery Workers and lead on recruitment, onboarding and management of volunteers in the service.

Additionally you will conduct assessments of individual’s suitability for the service, leading on more complex cases and guiding people through the range of available interventions that can support them to achieve the outcomes that matter to them.

In addition to managing the day-to-day delivery of the service you will also contribute to the direct provision of the service by leading and facilitating group sessions where needed and by offering informal 1-2-1 mental health and wellbeing support that reduces the chance that people will fall through gaps, be isolated and ensuring the right support and the right time that manages a range of needs.

You will lead opportunities to support events in the community to raise awareness of our services and to build links with local organisations and agencies.

You will need to be empathetic and deliver a person-centred approach in a non-judgemental way, collaborating with people to empower and engage them. SUN facilitators will have regular supervision and support in this role along with appropriate training.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Wednesday 16 October 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Harris Hill are partnering with a fantastic charity, passionate about building better futures for people working in horticulture, in their search for a Caseworker based in the NorthWest.

The Casework Team deliver help services which include advice, information and support for people working across horticulture. The team provide generalist advice across areas such as social care, health, benefits, housing and employment, often having an area of speciality.

Skills, Knowledge and Experience:

• Experience undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
• Experience of measuring the impact of interventions delivered
• Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
• Experience in delivering a telephone helpline or advice service in the community or on occasion in service users homes
• Experience of scrutinising complex information to produce concise reports, comprehensive case records and high-quality casework and associated correspondence
• Highly developed communication skills including, discretion and capacity to deal efficiently, and effectively with people experiencing traumatic or difficult circumstances and/or from different cultural backgrounds
• Experience of using interpersonal skills, including active listening and questioning skills to understand the needs of others, causal issues to inform case management plans
• Ability to interact and network with line managers, colleagues, volunteers, partner organisations, external agencies and service users
• Ability to work flexibly across geographical regions as required

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you looking for a part time opportunity working in a role that supports vulnerable adults in Bristol?

We are looking for people to join us as part time peripatetic Project Workers, working over the weekends and bank holidays as part of the Bristol Out of Hours Service (BOOHSI). The service provides out of hours trauma informed support to 5 accommodation services across our mixed and Women’s pathway, aimed at strengthening the existing provision of support to clients with multiple needs and experiencing homelessness.

As an out of hours Project Worker, you will work across different accommodation services to provide weekend support to residents and deliver engaging activities which involve clients. Planning your time well, and taking instruction from managers, staff and on-call managers you will:

• Support lead workers, and work with clients to plan and deliver weekend activities for residents.  
• Provide vital support and assistance to clients and be available to listen and deal with people’s individual needs as they arise, providing practical and emotional support to clients in a way that is approachable, engaging and flexible.
• Develop a good knowledge of relevant protocols and safety precautions so that you can appropriately deal with emergency situations that arise during your shift.
• Carry out relevant building and welfare checks and carrying out relevant administrative tasks and incident reporting and handover notes.
• Be provided with training and development to ensure you feel confident to carry out your duties and provide person centred support to clients to meet individual needs, identifying personal aims and ambitions and helping to make plans to achieve them.  
• Work on the weekly shift rota with typical shifts on a Saturday and Sunday from 10am -3pm, and some additional bank holidays.

*For genuine occupational requirement reasons, we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).

About you

These roles will suit people who have the ability to empower individuals to make positive changes through active listening, understanding, and a client-centred approach. We encourage you to apply if you can demonstrate:

• Understanding of the issues that affect vulnerable adults and people experiencing homelessness, and a genuine interest in developing skills and knowledge in this support worker role.
• Some experience of helping people to identify personal goals and supporting them through a process of change.
• Good communication skills, and some experience of dealing with complex and difficult situations in relation to people.
• Planning and time management skills, and the ability to follow administrative procedures and maintain clear and accurate records.
• Be willing to lone work at times, when required by the service.

Flexibility is required, as you’ll be working a rota that consists of weekends and public holidays. On occasions you will also be expected to come in during the week to attend mandatory trainings, participate in supervision, team meetings and other activities as required. Further details about shift rota’s can be provided further on in the recruitment process.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 28 October 2024

Interview and assessments on: 6-8 November 2024

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

•  Excellent Development and Growth Opportunities
•  A Diverse and Inclusive Workplace
• Great Pay and Other Benefits
•  

Project Coordinator

£29,269 - £31,364 per annum (full-time) plus 8% pension contribution. £1,290 pa pay rise pending.

Starting salary based on skills/experience

A fantastic opportunity for a community focused individual looking for an exciting and varied role at an established, flourishing and financially stable Oxford based charity.  Our culture of inclusion, focus on health & wellbeing, and flexible working models, help ensure that everyone – regardless of background – feels included and can run at their best. 

About My Life My Choice

My Life My Choice (MLMC) is a multi-award-winning self-advocacy charity uniquely run by and for people with learning disabilities, founded in 1998.  The charity delivers a diverse range of innovative user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire.  These established projects include a fee earning training and consultancy Professional Services team, the gig buddy and travel buddy schemes, a nightclub, campaigns and self-advocacy groups.

About the role

We are now looking for a committed individual who will enjoy a diverse and challenging role. The role holder will work across a variety of our projects. This includes working with the Travel Buddy Coordinator to ensure the delivery and growth of a high-quality programme of travel support for our membership.  Additionally, the successful individual will join the staff team in delivering self-advocacy groups, facilitate Quality Checks (peer inspections of local authority supported homes), and lead our crucial engagement with Oxfordshire County Council (OCC).  The work with OCC involves supporting and coordinating our members with a learning disability to effectively contribute and have their voices heard at high level meetings. 

This post calls for an individual with excellent project coordination, administration, and communication skills. We need a resilient individual who thrives on regular face-to-face interaction with beneficiaries and is as equally comfortable with professionals across the sector. We welcome applications from candidates with a background in coordinating projects in the charity sector or those who possess transferable skills. 

The successful candidate will need to show a passion for empowering and raising the voices of people with learning disabilities. 

MLMC not only says it values its staff but commits to them by offering an enhanced pension contribution, a Healthcare Plan (Claim up to £1,650 pa towards dental, optician, health consultations and therapy costs), Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, business mileage rate of 45p per mile, and working from home when appropriate. Free, dedicated staff parking is also available. 

Salary:  £29,269 - £31,364 pa, plus 8% pension contribution

Closing Date:  Monday 28th October 2024 (10am)

Interview Date:   Thursday 7th November 2024

Start Date: Monday 2nd December 2024 (but negotiable)

To Apply: Please send us your CV (max of two sides of A4) and a covering letter (max of two sides of A4) matching skills/experience to the Job Description and Person Specification. Job description can be downloaded from our website. 

The young people we support in this service are amazing, they are courageous, determined, and brave. These young people have often survived very difficult experiences and have often experienced high levels of violence in their lives. This can mean at times we have to work harder to secure their trust and build relationships with them. The experiences these young people have had in their lives means they can feel frustrated, angry, and upset. We need someone committed to showing care, respect, patience and understanding, someone who understands that challenging behaviour can be a demonstration of the impact of multiple traumas. This is a fixed-term role for 12 months

• Full time, 12 month fixed-term role in our Youth Justice Team
• Salary £31,200-£34,736
• Deadline: 9am, Thursday 24 October

Our Sales and Delivery teams aim to drive and develop new and existing business relationships to contribute to our impact and financial objectives and deliver customer satisfaction, advocacy and loyalty whilst delivering exemplary customer service to all our Clients and Instructor Members in Training. A critical aspect to this is ensuring all the administration required from point of enquiry through to delivery is carried out accurately whilst meeting key deadlines. 

You will support different aspects of the customer journey and support with relevant processes including distribution of enquiries, keeping our in-house systems updated and supporting with Associate and National Trainer (NT) matching, ensuring administration relating to these processes are completed effectively and within deadlines set. 

We're looking for kind, compassionate and resilient Bank Support Workers to join our Young People service in Hounslow. No personal care or experience is required, just the right values.

£13.15 per hour, working a zero hour contract.

Want to feel like you're making a difference? You'll feel at home here.

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities

- Building supportive, trusting relationships with customers

- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals

- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

- Proactively manage risk and safety both in and outside of their physical living environment

- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

- Report any observations relating to customers welfare

- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community

For the full job description please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:

Essential:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.