Management Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
About Us
You will find no other law firm like Edward Connor Solicitors. Seeking to provide Christ-centred legal expertise to churches and Christian charities, we combine the skill and specialism of a high-quality law firm with the gospel aims of a Christian charity. Our team of Christian lawyers already serve diverse Christian organisations in a wide variety of unique work. But we need to grow our existing team to meet the increasing demands of the Christian market we love to serve.
We are looking for a qualified solicitor or legal executive (possible someone returning to work after a career break) with 1-3 years PQE. You will have experience in commercial property work, and ideally also some knowledge of residential conveyancing. This is an exciting opportunity to grow and develop as a solicitor as you use your gifts to serve the gospel.
This full-time role could be based in our offices, or at home. Salary will be commensurate to the role and experience of the candidate. There is an occupational requirement for this role that the job holder must be a Christian in full agreement with our Basis of Faith.
SV 2 has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire or Derby City who has experienced sexual abuse, assault or violence, including friends and family members. We support people irrespective of age, gender or when the abuse occurred.
We're looking for an enthusiastic and motivated Therapy Delivery Manager to join our friendly, professional and passionate team, working across Derbyshire remotely and in person. You'll manage our BACP accredited therapy service, which provides therapy for people of all ages, delivered by a team of employed therapists and a pool of self-employed counsellors.
You might be the right person for the role if you have:
- Management qualification minimum level 4
- A minimum 3 years’ experience in managing and supporting staff to deliver services effectively
- A proven track record working in a quality assurance role including data collection, analysis and problem solving
- Knowledge, experience and awareness of rape and sexual abuse and their effects
- Brilliant communication skills including an ability to provide effective feedback, negotiate well and work with others, including funders
- Full driving licence and ability to travel across the county on a regular basis
In exchange we offer a competitive salary, flexible working, 28 days annual leave plus bank holidays and a comprehensive employee wellbeing service. Our hybrid working policy is based on doing what's best for our clients, our services and our people, so we would expect you to based primarily from one of our offices to ensure that you can support your team effectively.
This role is subject to Enhanced DBS certification due to the nature of our services. You can find out more about our recruitment of ex offenders policy by contacting us.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join the Cornwall Community Foundation as Fundraising Manager, based in Cornwall and able to attend the CCF office in Bodmin weekly.
Salary: £31,000-£34,000 FTE depending on experience
At the Cornwall Community Foundation, we want Cornwall and the Isles of Scilly to be a great place to live for everyone. Our mission is to raise sustainable funds from individuals and businesses and distribute them to community and grassroots non-profit organisations who are changing people’s lives across the county.
As Fundraising Manager you will be responsible for managing relationships with trust funds, including bid-writing, and supporting the stewardship of donors, including through our membership schemes. The suitable candidate will undertake a wide variety of duties and must have the ability to work to tight deadlines.
If you have a strong customer relationship or client management background – possibly from major donor fundraising, we want to hear from you. We offer a friendly environment to work in and you'll be joining a team who really are making a difference in Cornwall.
To apply for this post please read the application pack on our website.
Closing date Thursday 5th December 2024.
The client requests no contact from agencies or media sales.
Purpose
This is an exciting time at CBM UK, as we continue to grow and develop our philanthropic
fundraising. To help us achieve our ambitious long-term goals this role requires an
experienced and passionate individual to be part of our Philanthropy Team.
This vital role will lead the programme to build and grow our relationships with High-Net-
Worth Individuals (Major Donors) over the next five years and beyond. Working alongside
the Head of Philanthropy, you will seek to build upon current relationships, as well as
identifying, researching and cultivating relationships with new and lapsed major donors to
increase income for CBM UK’s work.
CBM is a Christian charity, and as a key supporter facing role, the position holder will
represent CBM’s purpose and ethos to all external audiences and will be sympathetic and
embracing of Christian beliefs and values.
You will be part of a dynamic and highly skilled Fundraising and Communications team,
dedicated to inspiring people in the UK to help transform lives in some of the world’s
poorest places.
Responsibilities and areas of work
This important role will seek to develop our Major Donor income stream, seeking to grow
both numbers of donors and income raised. At CBM, a Major Donor is considered to be
one who has the capacity to give £5,000+ per year and who relishes the opportunity to
have one-to-one, personalised interactions with CBM.
This role will seek to identify new high-level donors, as well as help to develop existing
relationships with our generous supporters.
Working closely with the Head of Philanthropy, CEO and Leadership Team, other team
members and (occasionally) external consultants, this role focusses on building and
consolidating our major donor portfolio, so increasing our donor base and thus our in-year
and pledged income.
Main Goal:
To successfully steward a portfolio of new and existing major donors through tailored
approaches, so securing repeat and multi-year gifts to achieve agreed income targets and
KPIs.
This will be achieved through:
1. New business acquisition:
a) Analysing our current supporter base to build a prospect list, using our database
(Salesforce) and external databases, to assess the potential to upgrade active,
lapsed and prospective major donors.
b) Researching, identifying and securing major donor prospects, through the
identification of high-net-worth individuals who may have an interest in CBM’s work,
and through proactive and effective networking, including working with our Trustees,
Patrons and Ambassadors.
c) Identifying next steps and determining tactics for engagement, including 1:1
working, giving group presentations and delivering pitches at various levels, and
leading on their facilitation.
d) Attending networking opportunities in Cambridge, London and the surrounding
areas to represent CBM and to engage potential major donors in our work
2. Stewardship and cultivation of current and active donors:
a) Developing and implementing tailored cultivation and stewardship plans, so that
individuals are engaged in a bespoke manner, ensuring that they feel a part of CBM
and that their generosity is recognised, through regular reporting, interactions,
updates and tailored approaches.
b) Developing donor-centric applications, proposals and initial approaches (by post,
email, phone and face-to-face) that are driven by insight on donors’ individual needs
and preferences and are tailored to their interests and requirements, following up as
required.
c) Reporting to donors in both formal and informal ways, as appropriate, to ensure
they are kept up to date with CBM, the impact of their grant and project
developments.
d) Hosting and facilitating face-to-face and online meetings with high-level donors,
including organising dates, venues and agendas/ talking points, and creating
Meeting Briefs for all attendees to ensure positive outcomes as far as possible.
e) Promoting the importance of legacies, and legacy income, where appropriate, and
to steward those who have pledged.
f) Organising and managing the successful delivery of at least one Major Donor Event
annually (cultivation, stewardship, thanking etc), to ensure positive relations and
potential new business, in collaboration with our Fundraising and Programme
colleagues.
g) Supporting the Head of Philanthropy and the Philanthropy Officer on the
identification, stewardship and cultivation of potential corporate partners.
3. Proposal and Report Writing
a) Crafting compelling proposals and reports that meet the bespoke needs of major
donors whilst meeting the needs of CBM and our Programme delivery colleagues,
within agreed deadlines.
b) Working with members of the Programmes Team to ensure the accuracy of major
donor proposals / reports, and with members of the Fundraising & Communications
Team to ensure consistency of messaging.
c) Working with the Philanthropy Team to develop new projects/ themes/ appeals for
potential projects.
d) Supporting the Head of Philanthropy on collating information and providing reports
to Foundation donors as needed.
4. Planning and Budgeting
a) Contributing to the development of an Income Generation and Engagement
strategy, led by the Director of Fundraising, Impact & Communications.
b) Closely monitoring income and expenditure, reporting to the Head of Philanthropy
where necessary, and contributing to the creation of yearly fundraising budgets and
plans and quarterly Board Reports.
c) Establishing, monitoring and reporting on key performance indicators, milestones
and targets to facilitate informed decisions and improved working practice.
5. Other
a) Ensuring all information, donor activity is recorded and kept up-to-date on our
database to fully-inform any approaches/meetings.
b) Providing proof-reading and copy-editing support to colleagues.
c) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of
CBM, and promoting positive working and innovation.
d) Ensuring that the values of CBM UK are understood by external partners and
always reflected in communications.
e) Carrying out any additional duties as required by the Head of Philanthropy and
Director of Fundraising, Impact and Communications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
- Delivering training to a variety of people from different sectors and backgrounds
- Designing, launching and maintaining eLearning modules
- Designing and organising trainings requested by clients and proactively launching new training programs
- Critically reviewing and improving our current processes for creating and delivering training internally
- Working across our Business Service team to support Business Engagement Managers with clients who have requested training
- Researching and proposing new training ideas based on events, market trends or client feedback
- Being the leader on training in Business Services, providing insights, support and ideas to the wider team
To apply:
- Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
Details:
- Salary: £30,900 per annum (pro-rated for part-time hours).
- Contract Type: Permanent
- Hours: Full-time – 37.5 hours per week (part-time may be considered).
- Location: Unseen’s head office in Bristol – Hybrid approach with some working from home days. A degree of flexibility will be required. Includes regular travel to Unseen’s Head Office in Bristol and to client offices across the UK.
The deadline for applications is 1 December 2024.
Interviews will likely be held during the week of the 9 December 2024.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
ABOUT US
School of Hard Knocks (SOHK) is a charity that exists to empower and support children who are struggling to thrive in their education. By fostering an environment of genuine acceptance and through the use of physical activity and group and one-to-one support sessions, SOHK enables people to find meaning and purpose to life. All of SOHK's activities are underpinned by an evidence based sport for development framework called the 5Cs.
OVERVIEW
School of Hard Knocks is embarking on an ambitious new 3-year fundraising strategy that will see us more than double our income and increase our audience reach so we can support more young people to complete their education and reach their potential. We have not yet proactively explored challenge events or community fundraising and yet we believe this could be an exciting growth area for the charity. We currently run one special event a year, but again, we see opportunity to grow our calendar of special and donor engagement events.
The purpose of this role is to build challenge and special event and community fundraising to support the delivery of our ambitious fundraising strategy. You will be an enthusiastic fundraiser, focused on building growth in our events portfolio and bringing creativity and events knowledge to the role. You will develop excellent relationships with our donors and corporate partners who engage in our events, supporting them to maximise their fundraising for the charity.
You will need to use your experience, creativity and proven event planning skills to ensure the success of our ambitious plans for achieving an effective events calendar for the charity.
This is a maternity cover contract with the potential to extend after the initial 12 months.
KEY RESPONSIBILITIES
Events Fundraising:
- Work to achieve the Fundraising strategy by effectively initiating and delivering a calendar of challenge and special events suitable for our audiences across the UK, that will drive audience reach and income, focusing on delivering a good return on investment and achieving set objectives.
- Develop excellent donor journeys for all participants and attendees, putting in place effective and efficient processes and procedures.
- Work with the Marketing and Communications Manager to design and implement appropriate marketing strategies to maximise participation for all events including pre-, during- and post-event publicity.
- With support from the Communications team, develop timely social media content and achieve local media coverage by gathering compelling supporter stories.
- Ensure all supporter records are kept up to date with all interactions and the highest quality data is captured.
- Effectively follow all appropriate protocols and policies for the handling and receipting of donations and sponsorship monies and accurate recording of supporter information. Ensure all information is recorded in line with data protection legislation (GDPR).
- Work with the wider Fundraising and Communications Team to ensure a seamless donor experience for all and optimise cross-selling opportunities where appropriate.
- Monitor progress against set KPIs, report analysis of challenge events to the Director of Fundraising and review performance to ensure effectiveness. Provide relevant data and insight to inform next steps and plans for future growth.
Community Fundraising:
- Work with the Director of Fundraising to devise and implement an annual fundraising plan for community fundraising.
- Work with the Regional Fundraising Managers to maximise opportunities for Community fundraising in the areas we work in.
- Steward all community fundraising activities in England, ensuring our supporters have all the information and materials they need to make their events a success.
- Proactively seek new community partnership opportunities. Liaise with relevant members of staff to attend new business meetings and write compelling cases for support to win local community partnerships.
Other:
- Deliver safe fundraising events and activities ensuring the charity always operates within legal requirements and best practice. Ensure risk assessments are completed on events.
- Be willing and flexible to work outside of office hours to attend events, when necessary. Must be willing to travel around the UK on occasions to attend fundraising events and activities.
- Foster effective and productive relationships with key stakeholders including Corporate Social Responsibility Managers, Chairs & Trusties, senior volunteers and event coordinators.
- Represent the Charity’s Mission by speaking passionately about the charity to donors, and delivering presentations and talks on occasions, inspiring them to join in our mission to make a difference.
- Proactively seek out new opportunities for the charity to grow our income.
- Always work to collaborate across teams to enhance fundraising efforts and strengthen donor engagement.
- Assist in developing fundraising strategies and contribute innovative ideas.
ABOUT YOU
Knowledge & Experience:
- Fundraising Expertise: A proven track record of achieving financial targets through fundraising activities, ideally in mass participation and/or special events.
- Relationship Management: Demonstrable experience in building and nurturing strong relationships with a wide variety of individuals – ranging from community fundraisers to senior volunteers or senior-level corporate executives - to drive engagement and income. Skilled in identifying, establishing, and retaining new supporters, with a focus on effective supporter care and stewardship.
- Digital Proficiency: Strong working knowledge of CRM systems and relevant digital platforms to manage supporter data, track engagement, and enhance communication strategies. Experience using digital tools to streamline processes and optimise fundraising outcomes.
- Fundraising legalities and health and safety. Demonstrable understanding of Fundraising legalities and requirements to hosting a safe fundraising event for all. Excellent understanding of GDPR and integrity in data handling and management.
Skills:
- Communication: Excellent written and verbal skills to recruit and retain supporters, with experience in creating engaging presentations and delivering public speeches to diverse audiences.
- Teamwork and Independence: Confident and self-motivated, able to work autonomously and as part of a multi-disciplinary team, with strong interpersonal skills.
- Strategic Thinking & Creativity: Able to translate strategic aims into plans, with strong research and problem-solving abilities. Quick to identify and act on new opportunities.
- Organisation: Strong planning and organisational skills, able to manage multiple priorities and maintain attention to detail.
TERMS OF APPOINTMENT
- This is an interim role, for 12 months from January 2025.
- The salary is £30,000 - 32,000 depending on experience.
- You will get 25 days annual leave per year plus UK National Holidays. Also, we give any normal working days between Christmas and New Year as additional holidays.
- Reasonable flexible working arrangement offered, but you must have the ability to work outside of core hours and travel across the UK when necessary.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have an excellent understanding of mental health issues, substantial experience of working in a housing and social care environment and the ability to lead a team by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Team Manager.
Princess Court is a 24-hour Mental Health Supported Housing Service that provides a person-centred holistic approach to promote the recovery of the people who live here and help them regain their independence. The individuals entering the service have high-level support and care needs that can include serious mental illness and/or a history of substance misuse.
Our role is to support them, identify and meet their diverse needs and help them on their personalised recovery journey.
This challenging front line role comes with responsibility for the day-to-day management of the service, contracts, staff and building maintenance. As well as ensuring the very best delivery and offering direct employment support to Service Users, you’ll be responsible for promoting the service and managing all referrals. Line managing and provide supervision to front-line staff, providing individual and group support sessions to Service Users, ensuring data entry to MI & reporting systems is accurate and timely, and taking responsibility for the service budget – these are just some aspects of this varied and vital leadership role.
To succeed, you’ll need a proven relevant background that includes experience of managing a caseload of individual with complex needs and experience of carrying out investigations and writing reports and recommendations and managing a budget. More important however, is your ability to lead, supervise and motivate staff and delegate work appropriately and managing conflicting demands and priorities in a timely manner. A flexible attitude to working hours are essential attributes too, as is tact and diplomacy and a firm but inclusive management style and open and encouraging demeanour.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Manager
We are seeking an experienced manager to provide volunteering expertise and insight to enable significant income growth across the team.
This is a full-time, permanent role offering home working and flexible hours.
Position: CE333 Volunteer Manager
Location: Home-based, UK, Nationwide. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: £42,628 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Tuesday 3 December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Dates: First interview Monday 9 December 2024, Second interview Monday 16 or Tuesday 17 December 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
This is an exciting role which will be crucial in driving our Regional Fundraising vision to be at the heart of our communities. We need an army of recognisable volunteers beside us in all our communities, empowered to drive lasting change for people affected by stroke and support our plans for income growth.
Your team will be proactively acquiring new volunteers through various products and propositions. Leading the design and delivery of a high value network of ‘business boards’ and testing new, innovative ways to enable our supporters to donate their time to us. To deliver this you will lead on specific projects, role and proposition design, reporting and planning, and work collaboratively with others across the team and wider Customer Experience directorate.
Reporting to the Relationships Lead you will lead your team (one direct report), coach members of the wider team and be a valuable member of the Regional Fundraising management team.
Key responsibilities will include:
· Develop and deliver new volunteer products and propositions
· Responsible for all volunteer experience across the Regional Fundraising Team including volunteer platforms and technology to support efficient and effective ways of working
· To ensure effective line management of the team.
· To provide coaching to support the development of volunteering with other members of the wider Regional Fundraising team
About You
We are looking for someone with a passion for volunteering and significant experience of project planning and problem solving. You will be driven to deliver excellent experiences for volunteers which support income delivery.
You will have experience of:
· Delivering targets with successful outcomes.
· Project planning and problem solving.
· Delivering formal presentations and public speaking.
· Budget development, planning and forecasting and an understanding of risk, mitigation and contingency planning.
· Achieving annual income and expenditure targets.
· Recruiting, managing, motivating, developing and training staff and/or volunteers.
· Analysing and interpreting data.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Volunteer, Volunteering, Volunteer Engagement, Volunteer Manager, Volunteering Manager, Volunteer Engagement Manager, Volunteer Coordinator, Volunteering Coordinator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Movember is the leading charity changing the face of men’s health globally, tackling mental health and suicide prevention, prostate cancer, and testicular cancer. In our mission to stop men dying too young, we’re seeking a Fundraising Manager to join our London based team.
About the role:
The Fundraising Manager is responsible for growing revenue in the UK, with a strong focus on the Movember campaign. You will focus on both acquisition and retention of Student Ambassadors and University Mo’s.
The role will be expected to deliver on annual revenue targets and will work collaboratively with other teams at Movember to do this.
You will also work on cross-team projects to create remarkable experiences for our supporters which keep them coming back to the charity.
You'll have the opportunity to:
- Develop the fundraising strategy for the University audience and delivers this to agreed timescales and revenue targets
- Provide reporting on opportunities and work in progress as required
- Identify and develop new opportunities within their assigned community portfolio
- Develop and manage a pipeline of high value fundraising prospects
- Actively build and maintain a portfolio of high value relationships
- Develop and execute a personalised, multi-channel supporter journey to your assigned contacts both in and outside of campaign
- Work with the global teams to ensure that the fundraising proposition is translated in to meaningful and effective ‘tools’ (online and offline) which drive great engagement and fundraising
- Manage the Student Ambassador Programme ensuring Ambassadors are empowered to fulfil their roles and have a remarkable experience
- Attend Fundraising events where we are required to provide a remarkable experience
- Support the Senior Community Fundraising Manager and team members to deliver growth and revenue targets for Fundraising
For this role, you’ll need:
- 3+ years’ experience in fundraising roles
- Proven track record in managing successful fundraising activities and meeting targets
- Experience of managing projects from start to finish
- Excellent relationship management skills
- Ability to effectively communicate with all levels of stakeholders
- Strong organisation skills, the ability to prioritise and meet deadlines
- Adept at team working, collaborating effectively with colleagues across the organisation
- Sound knowledge of fundraising law and best practice
Bonus points for:
- Experience in fundraising with universities
Why Movember?
Movember is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience and knowledge, ensuring all applicants are treated fairly.
Our employee benefits include:
- Hybrid/Flexible working – we offer our team a split of home and office working
- 13 weeks paid Parental Leave and 6 weeks annual leave
- Health Cash Plan – to support the costs of everyday healthcare needs (dental, optical, wellbeing)
- An Employee Assistance Programme offering face to face counselling, plus legal and financial support
- A fun stimulating and collaborating culture, with company events
- Service awards after 3, 5 and 10 years
- Bike to work scheme
- Half day Fridays for 9 months of the year
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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We are looking for a manager to lead our small team of dedicated and committed Community Sight Loss Advisors and the implementation of our technology support service.
The role will involve recruiting, training and supporting a team of tech volunteers, the planning and delivery of tech training events to groups and individuals, alongside line management of four Community Sight Loss Advisors to ensure our existing advice and peer support services continue to be delivered to a consistently high standard.
Prior experience of working with sight loss is not required, and comprehensive training will be provided.
Please ensure your cover letter includes your reasons for applying and how you feel your skills and experience make you a good candidate for the role.
Wiltshire Sight is committed to quality, equality and valuing diversity, and welcome applications from all backgrounds. As a sight loss charity, we particularly encourage applicants who are visually impaired to apply.
The client requests no contact from agencies or media sales.
About the role
We are looking for an exceptional individual who will lead a team of Senior Safeguarding Case Officers and Safeguarding Case Officers to deliver a case management and consultation function across the Society, ensuring that people at risk are supported to remain safe and have timely access to appropriate support and intervention, in line with legislative requirements and good safeguarding practice.
You will have substantial experience in case management and management of safeguarding risks, and will be able to confidently apply your knowledge, skills and experience to the work of a large organisation committed to supporting people with dementia and their families.
You will:
- Be responsible for ensuring that all allegations, concerns and incidents are correctly investigated, learning taken and shared, and supporting administration is accurate and records are maintained in a timely way.
- Be responsible for defining and implementing adequate safeguarding thresholds for risk assessment of safeguarding concerns and allegations managed by the team, including best case management practice standards.
- Be responsible for the delivery of a triage function ensuring that adequate risk levels are consistently implemented in the team’s case work.
- Be responsible for addressing escalated safeguarding concerns, allegations and incidents, working closely with local Safeguarding Partnerships across England, Wales and Northern Ireland nations. Identify issues and either investigate themselves or delegate where appropriate, taking personal responsibility for complex investigations.
- Hold a safeguarding caseload and participate in triage, as required, including participate in an out of hours duty rota as required.
Closing date: 4th December 2024
Interview date: TBC
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BACKGROUND
The Donor Conception Network is a charity offering support to families (and prospective families) who are using a donor (egg, sperm or embryo) to conceive their children.
This is a really exciting time for the charity and a great moment to join us as we build on our 30th Anniversary last year. We recently launched a new website that has upgraded our online presence, giving you a great new platform to utilise as part of raising awareness of our services and resources. You’ll be working with our excellent digital consultant who knows the charity very well and can support you in delivering your goals. We have great plans for the next few years as part of our strategy, aimed at growing and extending our services and reach. We’re keen to find someone looking to use their marketing skills and experience to be part of that growth and development as well as contribute creative ideas.
THE ROLE
We are looking for someone to lead our marketing and communications strategy which will enable Donor Conception Network to grow its membership base, raise its profile and develop its other income sources. As marketing manager, you will work to improve and extend our communications with our stakeholders to increase visibility and awareness of the Network’s unique offer and its value. This is a hands-on role, and you will have the support of our current digital consultant.
The marketing manager is responsible for creating and delivering a cohesive marketing and communications strategy that:
- Grows membership, book sales and event bookings;
- Improves communications with our stakeholders to increase visibility and awareness of the Network’s unique offer and value. This includes traditional offline channels but also across our digital platforms too, including Google, social media and email;
- Raises the profile of DCN, strengthens our brand and cements our position as the leading voice for the donor conception community;
CORE DUTIES
- Marketing and communications strategy: create and deliver a marketing and communications strategy including an annual plan and tactics delivery;
- Social media: develop a social media strategy that integrates with the overarching marketing plan.
- You will work with the digital consultant to execute this strategy, ensuring it aligns with our organisational goals and strengthens our brand presence.
- Website content management: ensure the DCN website is an effective and persuasive marketing tool. Assess options for additional functionality, and ensure content remains up to date.
- Brand and reputation management: use marketing and communications tools and opportunities to ensure the DCN brand is well known and respected in the fertility space
- Media and PR: maximise relevant opportunities to promote the Network and raise awareness of, and interest in, our organisation.
- Metrics: put in place tools and metrics to help us quantify the success of the above marketing strategies.
- Assist in other areas as needed, including at our events.
PERSON SPECIFICATION
· Excellent written and communication skills
· A motivated self-starter, able to juggle a varied workload and see projects through to completion
· Ability to work independently
· At least 5 years in a relevant role
· Digital, social media and website skills and experience
· Attention to detail
· Interest in the subject of donor conception
· Comfortable working with a small team in a small office
DESIRABLE BUT NOT ESSENTIAL
· Educated to degree level or similar
· Having an understanding of infertility and/or families created with help of some kind (eg adoption/IVF/donor conception)
· Able to demonstrate a sensitive approach on sensitive issues
· Press/PR experience
WHAT WE CAN OFFER
We can offer flexibility in days and hours. The office is in a great location in central London, with lots of local amenities and good transport links. We offer hybrid working, although we’d need you to be in the office at least 1 day a week. We are a small, dedicated team and the office environment is really friendly and supportive. The work we do is always interesting and hugely valuable and rewarding. This is an exciting time for DC Network as we continue growing and evolving, building on the success of the last 30 years. Join us!
The client requests no contact from agencies or media sales.
Please note: this is an overview and not the full job description.
The Advice Service Manager is responsible for overseeing the delivery of the Advice Service and for managing and developing the team of Advice Workers, including the Senior Advice Worker who leads on delivery.
The service operates predominantly from our Ipswich office, but the Advice Service Manager is also responsible for organising outreach services for asylum seekers and refugees elsewhere in Suffolk. Along with the Senior Advice Worker, they provide expert guidance to the team, as well as to other professionals working with refugees and asylum seekers.
The Advice Service Manager is part of the Management Team and plays a role in overseeing the function of the organisation and its strategic development, especially in relation to SRS’s Advice Service. They are also responsible for developing the Advice Service according to client/organisational needs and strategy.
The successful applicant will be required to have an enhanced DBS check to be carried out upon commencement of employment. You must be eligible to work in the UK.
Suffolk Refugee Support exists to ensure that all asylum seekers and refugees in Suffolk, are enabled to live integrated, fulfilled and contributing
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Relate Mid & East Surrey, the leading provider of relationship support services across the region, is seeking an Operations and Services Manager who can run operations for an organisation that supports the local community with their relationships.
Healthy relationships between family members, partners, friends and colleagues are paramount to our wellbeing. Relate is here to develop and support relationships particularly by helping families, couples, individuals and young people make their relationships work better through counselling or mediation.
We are a thriving and successful charity with two centres, a charity shop and we operate within three local schools.
As part of the national federation of Relate, we are an independent local charity with a turnover of around £325k and deliver around 5000 hours of high-quality counselling per year. We offer face-to-face services as well as online webcam counselling services. Over the years we have established an exemplary team of supportive and conscientious individuals, made up of 2 clinical supervisors, 20 counsellors, 1 mediator, 9 Receptionists, 3 office staff and management and 4 volunteers.
We’re looking for an Operations and Services Manager who is passionate about supporting effective, high-quality service delivery within a charitable organisation. This is a senior role within our organisation so you will have a strong background in administrative and operational management, with experience in a client-focused environment. Your approach will be hands-on, and you’ll bring a positive attitude to overseeing day-to-day operations and managing a dedicated team of support staff and a small pool of reception volunteers.
We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.
This is a part-time role for 25 hours per week, working across both our Epsom and Reigate centres, and some home working.
Salary £22,857 - £25,000 per annum, depending on skills on experience (based on a full-time salary of £32,000 - £35,000)
This post is subject to a Standard DBS (Disclosure & Barring Service) Check.
Interviews will be conducted on a rolling basis and the role will be closed when we have successfully recruited.
The client requests no contact from agencies or media sales.