Management Jobs
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
About Us
You will find no other law firm like Edward Connor Solicitors. Seeking to provide Christ-centred legal expertise to churches and Christian charities, we combine the skill and specialism of a high-quality law firm with the gospel aims of a Christian charity. Our team of Christian lawyers already serve diverse Christian organisations in a wide variety of unique work. But we need to grow our existing team to meet the increasing demands of the Christian market we love to serve.
We are looking for a qualified solicitor or legal executive (possible someone returning to work after a career break) with 1-3 years PQE. You will have experience in commercial property work, and ideally also some knowledge of residential conveyancing. This is an exciting opportunity to grow and develop as a solicitor as you use your gifts to serve the gospel.
This full-time role could be based in our offices, or at home. Salary will be commensurate to the role and experience of the candidate. There is an occupational requirement for this role that the job holder must be a Christian in full agreement with our Basis of Faith.
Do you have experience in managing data, within a fundraising or similar setting? Do you have experience having a strategic oversight of Data systems? This role will manage a team to implement better process's to improve efficiency and capture and record better data. Do you have strong knowledge of CRM systems?
TPP are recruiting a proactive Database Manager on behalf of our client, a respected global charity.
Benefits:
- 24 days' holiday per year with holiday increase based on length of service - up to a maximum of 5 additional days.
- 2 wellbeing closure days.
- Flexibility - i.e. condensed work hours (upon agreement from manager).
- Pension scheme with employer contribution up to 6%
- Special leave: Bereavement, Carers, Disability, Menstrual/Menopause, Pregnancy Loss, Fertility Treatment, and more!
The Role:
As the Database Manager, you will lead the strategic transformation of data architecture, ensuring seamless integration between CRM systems, data warehouses, and external platforms. You'll also lead automation and optimise platforms to support data-driven fundraising decisions and strategies, driving efficiency across the organisation. You will manage a team of 3.
Main responsibilities:
- Design and implement API-driven integrations between CRM systems (Raiser's Edge NXT), data warehouses, and external platforms.
- Identify opportunities to enhance efficiency through automation and optimised data processes.
- Collaborate with IT teams and external suppliers to develop integrated data solutions.
- Lead change management initiatives, including training and creating user guides for new processes.
- Oversee the transition from manual to automated data processes.
- Ensure compliance with data protection regulations and maintain high standards of data security.
- Establish performance monitoring mechanisms for data architecture and processes.
- Build strong relationships across teams to integrate data insights into fundraising strategies.
Essential requirements:
- Expertise in CRM platforms
- Experience with automating processes and managing system transitions.
- Strong leadership and change management skills, with a collaborative approach.
- Knowledge of GDPR and data security best practices.
- Ability to manage cross-functional teams and influence strategic decision-making.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
This role involves overseeing the performance and development of Service Leads and Community Support Workers, ensuring high-quality service provision, and driving continuous improvement. The Service Manager will manage resources, budget, and service delivery plans to meet the needs of the community and align with organisational objectives.
Role Specific Responsibilities:
· Oversee daily operations of community support services, ensuring service delivery meets organisational standards and regulatory requirements.
· Supervise and support Service Leads and Community Support Workers, fostering a collaborative and high-performing team environment.
· Provide oversight and support to Service Leads in managing contract meetings, ensuring accurate reporting, compliance with service agreements, and effective communication with stakeholders.
· Monitor service performance through data analysis and regular evaluations to ensure continuous improvement.
· Develop and implement service improvement plans based on feedback and evaluation findings.
· Manage resources and budgets effectively to ensure efficient service delivery.
· Build strong relationships with stakeholders, partners, and the community to enhance service delivery and engagement.
· Facilitate regular team meetings and training sessions to support staff development and service improvement.
· Ensure all team members adhere to organisational policies and procedures, including safeguarding and data protection.
· Participate in strategic planning and contribute to organisational development initiatives.
· Represent the organisation at external meetings and events as required.
Key objectives include:
· Ensure the delivery of high-quality community support services that meet the needs of service users.
· Achieve continuous improvement in service performance through regular monitoring and evaluation.
· Develop and maintain a skilled and motivated team of Service Leads and Community Support Workers.
· Manage resources and budgets to ensure efficient and effective service delivery.
· Enhance stakeholder and community engagement to support service delivery objectives.
Expectations
· Demonstrate strong leadership and team management skills.
· Exhibit excellent organisational and time-management abilities.
· Communicate effectively with service users, staff, and stakeholders.
· Apply a strategic approach to service development and improvement.
· Maintain a commitment to the organisation's values and mission.
Other
- Be willing to work outside normal working hours on occasion (advance notice will always be given).
- Willingness to travel for meetings and events as needed.
- Undertake other duties appropriate to the post as requested by the Director of Community Support Services.
**All Job Descriptions are subject to periodic review**
Our mission is to provide advice and support to empower anyone experiencing a mental health problem. We provide services, raise awareness and promote
The client requests no contact from agencies or media sales.
Deputy Manager
We have an exciting opportunity for a Deputy Manager, supporting young people and women experiencing homelessness in Exeter.
Position: Deputy Manager
Salary: £28,000 - £35,000 per annum plus benefits
Location: Exeter
Hours: Full-time, including shared on-call duties
About the Role:
As Deputy Manager, you will play a pivotal role in overseeing the daily operations of a supported housing project. Working closely with the Registered Manager, you’ll ensure residents receive high-quality, trauma-informed, and person-centred support to help them achieve independence. Your responsibilities will include managing support plans, supervising staff, liaising with external agencies, and fostering a safe and empowering environment. This is an opportunity to make a real difference in the lives of those overcoming homelessness.
Key Responsibilities:
- Assist in the administration and management of the housing project
- Supervise, train, and support staff, sharing on-call duties as required
- Develop and implement individualised support plans
- Liaise with families, healthcare professionals, and external agencies
- Conduct regular assessments of resident needs and adjust plans accordingly
About You:
You will need to be a compassionate and experienced leader with a background in supported housing. Your ability to manage support plans and lead teams effectively ensures residents receive the care and guidance they need to rebuild their lives. Strong organisational skills and a proactive approach to problem-solving are essential, as is your ability to communicate empathetically with residents, staff, and stakeholders.
Key Skills & Experience:
- Previous experience in a supported housing setting (essential)
- Knowledge of leadership practices and move-on procedures
- Proven ability to supervise and lead teams
- Strong organisational and communication skills
- Commitment to person-centred, trauma-informed care
About the Organisation:
You will be working for a Christian organisation providing exceptional care and support across nine sites in England. The charity focuses on empowering young people and women experiencing homelessness to achieve sustainable living. With a commitment to trauma-informed practices and personal development, they strive to make a lasting impact in our community.
Additional Benefits Include:
- Pension scheme and Employee Wellbeing Programme
- Generous annual leave and funded Blue Light Card
- Free ongoing training and development
- Recognition programmes and refer-a-friend bonus
Other Roles You May Have Experience Of Could Include: Supported Housing Manager, Team Leader, Supported Living, Housing Support Officer, Residential Care Deputy Manager, Community Support Manager, #INDSCP.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Prospectus are delighted to be working with a prestigious heritage site based in Essex. They are looking for a experienced and dynamic General Manager to oversee all aspects of day-to-day operations of the site. This role offers an exciting opportunity for an enthusiastic leader passionate about history, community engagement, and delivering memorable visitor experiences. As General Manager, you will be at the forefront of the site's mission to preserve and celebrate its legacy, while ensuring that visitors and community feel connected to its unique historical significance.
This particular heritage site is embarking on an exciting new phase in its history, under a refreshed trustee body and building on Stakeholder Engagement work completed last summer to reimagine its vision and move towards a mixed use business model. Working directly to the CEO, you will be responsible for the day-to-day management of the site, including its safety, maintenance, and presentation, to create a welcoming and secure environment for all.
The successful candidate will bring strong operational expertise, a strategic mindset, and the ability to manage a small but diverse team of staff and many volunteers. Financial oversight will be key, as you will monitor income and expenditure, explore new revenue-generating opportunities, and contribute to budget planning to support the charity’s mission. Experience in successfully managing organisational change, including through the use of IT, will also be useful.
We are looking for a leader with a background in site, operations or resource management, ideally in a historic or visitor-attraction setting. Your ability to engage with the local community and foster strong relationships will be essential, as will your dedication to creating a positive and inclusive team culture. You will play a crucial role in developing educational programs and events, ensuring that heritage site remains a valued community asset and a destination for learning and discovery. This role is ideal for a proactive and organised individual with a strong commitment to heritage preservation, public engagement, and team development.
If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Queer Britain is the UK’s first and only LGBTQ+ museum, and it’s for all. Our warm and collegiate team opened the museum in our beautiful space in Kings Cross two years ago. Since then, we are proud to have won the Museum Association’s Best Small Museum of the Year award and welcomed over 100,000 visitors
OUR VISION To progress Britain’s understanding of itself by giving queer stories and experiences their rightful place.
OUR MISSION Queer Britain works to Reclaim and Preserve queer people’s stories and objects and Inspire by celebrating and educating about LGBTQ+ lives, impact and culture.
OUR VALUES We are Open - everyone is welcome and respected. We are Courageous - we act with boldness and seek out the truth. We are Connected - we are collaborative and connected to culture
Your aim will be to support the Museum Director with raising around £500,000 per year from charitable sources.
Person Specification:
- An outstanding fundraiser, with a track record of securing four and five figure donation.
- A fundraising professional, experienced in working within at least one of the main areas of fundraising: membership, individual donors, grant-makers or corporates.
- Someone committed to providing outstanding, engaging and exciting donor & sponsor stewardship.
- Someone able to build positive relationships with internal and external stakeholders, including Museum staff, guest artists, visitors, volunteers and board members.
- Someone excited about the prospect of working a cultural organisation with inclusive storytelling at the heart of everything we do.
Role Description:
Research and Prospecting - Working alongside the Director, Development Committee and the Board, you will identify and research prospective people, companies and grant-makers that could support Queer Britain.
Pipeline Management - Using our CRM system, you will maintain our pipeline, ensuring records are up to date and accurate.
Cultivation - Using the full resources of Queer Britain, you will create cultivation plans that may include informal meetings, tours of the museum, meetings with key Museum staff, workshop visits and private dinners
Making the ask - You will be fearless in asking people to support the Museum, and will support the Museum Director with pitching to companies and writing grant applications.
Stewarding and Reporting - You will ensure that all Queer Britain supporters understand the impact of their donation with a stewardship programme that entertains, engages, and encourages renewal.
Queer Britain is the UK's first and only LGBTQ+ Museum, for all, and we opened in our beautiful heritage space in Kings Cross, London in 2022.
The client requests no contact from agencies or media sales.
SV 2 has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire or Derby City who has experienced sexual abuse, assault or violence, including friends and family members. We support people irrespective of age, gender or when the abuse occurred.
We're looking for an enthusiastic and motivated Therapy Delivery Manager to join our friendly, professional and passionate team, working across Derbyshire remotely and in person. You'll manage our BACP accredited therapy service, which provides therapy for people of all ages, delivered by a team of employed therapists and a pool of self-employed counsellors.
You might be the right person for the role if you have:
- Management qualification minimum level 4
- A minimum 3 years’ experience in managing and supporting staff to deliver services effectively
- A proven track record working in a quality assurance role including data collection, analysis and problem solving
- Knowledge, experience and awareness of rape and sexual abuse and their effects
- Brilliant communication skills including an ability to provide effective feedback, negotiate well and work with others, including funders
- Full driving licence and ability to travel across the county on a regular basis
In exchange we offer a competitive salary, flexible working, 28 days annual leave plus bank holidays and a comprehensive employee wellbeing service. Our hybrid working policy is based on doing what's best for our clients, our services and our people, so we would expect you to based primarily from one of our offices to ensure that you can support your team effectively.
This role is subject to Enhanced DBS certification due to the nature of our services. You can find out more about our recruitment of ex offenders policy by contacting us.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join the Cornwall Community Foundation as Fundraising Manager, based in Cornwall and able to attend the CCF office in Bodmin weekly.
Salary: £31,000-£34,000 FTE depending on experience
At the Cornwall Community Foundation, we want Cornwall and the Isles of Scilly to be a great place to live for everyone. Our mission is to raise sustainable funds from individuals and businesses and distribute them to community and grassroots non-profit organisations who are changing people’s lives across the county.
As Fundraising Manager you will be responsible for managing relationships with trust funds, including bid-writing, and supporting the stewardship of donors, including through our membership schemes. The suitable candidate will undertake a wide variety of duties and must have the ability to work to tight deadlines.
If you have a strong customer relationship or client management background – possibly from major donor fundraising, we want to hear from you. We offer a friendly environment to work in and you'll be joining a team who really are making a difference in Cornwall.
To apply for this post please read the application pack on our website.
Closing date Thursday 5th December 2024.
The client requests no contact from agencies or media sales.
ABOUT US
School of Hard Knocks (SOHK) is a charity that exists to empower and support children who are struggling to thrive in their education. By fostering an environment of genuine acceptance and through the use of physical activity and group and one-to-one support sessions, SOHK enables people to find meaning and purpose to life. All of SOHK's activities are underpinned by an evidence based sport for development framework called the 5Cs.
OVERVIEW
School of Hard Knocks is embarking on an ambitious new 3-year fundraising strategy that will see us more than double our income and increase our audience reach so we can support more young people to complete their education and reach their potential. We have not yet proactively explored challenge events or community fundraising and yet we believe this could be an exciting growth area for the charity. We currently run one special event a year, but again, we see opportunity to grow our calendar of special and donor engagement events.
The purpose of this role is to build challenge and special event and community fundraising to support the delivery of our ambitious fundraising strategy. You will be an enthusiastic fundraiser, focused on building growth in our events portfolio and bringing creativity and events knowledge to the role. You will develop excellent relationships with our donors and corporate partners who engage in our events, supporting them to maximise their fundraising for the charity.
You will need to use your experience, creativity and proven event planning skills to ensure the success of our ambitious plans for achieving an effective events calendar for the charity.
This is a maternity cover contract with the potential to extend after the initial 12 months.
KEY RESPONSIBILITIES
Events Fundraising:
- Work to achieve the Fundraising strategy by effectively initiating and delivering a calendar of challenge and special events suitable for our audiences across the UK, that will drive audience reach and income, focusing on delivering a good return on investment and achieving set objectives.
- Develop excellent donor journeys for all participants and attendees, putting in place effective and efficient processes and procedures.
- Work with the Marketing and Communications Manager to design and implement appropriate marketing strategies to maximise participation for all events including pre-, during- and post-event publicity.
- With support from the Communications team, develop timely social media content and achieve local media coverage by gathering compelling supporter stories.
- Ensure all supporter records are kept up to date with all interactions and the highest quality data is captured.
- Effectively follow all appropriate protocols and policies for the handling and receipting of donations and sponsorship monies and accurate recording of supporter information. Ensure all information is recorded in line with data protection legislation (GDPR).
- Work with the wider Fundraising and Communications Team to ensure a seamless donor experience for all and optimise cross-selling opportunities where appropriate.
- Monitor progress against set KPIs, report analysis of challenge events to the Director of Fundraising and review performance to ensure effectiveness. Provide relevant data and insight to inform next steps and plans for future growth.
Community Fundraising:
- Work with the Director of Fundraising to devise and implement an annual fundraising plan for community fundraising.
- Work with the Regional Fundraising Managers to maximise opportunities for Community fundraising in the areas we work in.
- Steward all community fundraising activities in England, ensuring our supporters have all the information and materials they need to make their events a success.
- Proactively seek new community partnership opportunities. Liaise with relevant members of staff to attend new business meetings and write compelling cases for support to win local community partnerships.
Other:
- Deliver safe fundraising events and activities ensuring the charity always operates within legal requirements and best practice. Ensure risk assessments are completed on events.
- Be willing and flexible to work outside of office hours to attend events, when necessary. Must be willing to travel around the UK on occasions to attend fundraising events and activities.
- Foster effective and productive relationships with key stakeholders including Corporate Social Responsibility Managers, Chairs & Trusties, senior volunteers and event coordinators.
- Represent the Charity’s Mission by speaking passionately about the charity to donors, and delivering presentations and talks on occasions, inspiring them to join in our mission to make a difference.
- Proactively seek out new opportunities for the charity to grow our income.
- Always work to collaborate across teams to enhance fundraising efforts and strengthen donor engagement.
- Assist in developing fundraising strategies and contribute innovative ideas.
ABOUT YOU
Knowledge & Experience:
- Fundraising Expertise: A proven track record of achieving financial targets through fundraising activities, ideally in mass participation and/or special events.
- Relationship Management: Demonstrable experience in building and nurturing strong relationships with a wide variety of individuals – ranging from community fundraisers to senior volunteers or senior-level corporate executives - to drive engagement and income. Skilled in identifying, establishing, and retaining new supporters, with a focus on effective supporter care and stewardship.
- Digital Proficiency: Strong working knowledge of CRM systems and relevant digital platforms to manage supporter data, track engagement, and enhance communication strategies. Experience using digital tools to streamline processes and optimise fundraising outcomes.
- Fundraising legalities and health and safety. Demonstrable understanding of Fundraising legalities and requirements to hosting a safe fundraising event for all. Excellent understanding of GDPR and integrity in data handling and management.
Skills:
- Communication: Excellent written and verbal skills to recruit and retain supporters, with experience in creating engaging presentations and delivering public speeches to diverse audiences.
- Teamwork and Independence: Confident and self-motivated, able to work autonomously and as part of a multi-disciplinary team, with strong interpersonal skills.
- Strategic Thinking & Creativity: Able to translate strategic aims into plans, with strong research and problem-solving abilities. Quick to identify and act on new opportunities.
- Organisation: Strong planning and organisational skills, able to manage multiple priorities and maintain attention to detail.
TERMS OF APPOINTMENT
- This is an interim role, for 12 months from January 2025.
- The salary is £30,000 - 32,000 depending on experience.
- You will get 25 days annual leave per year plus UK National Holidays. Also, we give any normal working days between Christmas and New Year as additional holidays.
- Reasonable flexible working arrangement offered, but you must have the ability to work outside of core hours and travel across the UK when necessary.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
- Delivering training to a variety of people from different sectors and backgrounds
- Designing, launching and maintaining eLearning modules
- Designing and organising trainings requested by clients and proactively launching new training programs
- Critically reviewing and improving our current processes for creating and delivering training internally
- Working across our Business Service team to support Business Engagement Managers with clients who have requested training
- Researching and proposing new training ideas based on events, market trends or client feedback
- Being the leader on training in Business Services, providing insights, support and ideas to the wider team
To apply:
- Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
Details:
- Salary: £30,900 per annum (pro-rated for part-time hours).
- Contract Type: Permanent
- Hours: Full-time – 37.5 hours per week (part-time may be considered).
- Location: Unseen’s head office in Bristol – Hybrid approach with some working from home days. A degree of flexibility will be required. Includes regular travel to Unseen’s Head Office in Bristol and to client offices across the UK.
The deadline for applications is 1 December 2024.
Interviews will likely be held during the week of the 9 December 2024.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
About the role
Compassion UK is poised at a significant moment, and we need to achieve ambitious and urgent targets of growth in the number of children released from poverty. We need to develop more and deeper, mutually beneficial, relationships with multi-denominational UK Church leaders, significant event leaders and philanthropists. This will enable us to grow revenue which will increase the impact of Compassion’s child development programmes in the years to come.
As a Strategic Partnerships Manager, you’ll work within the Church Partnerships Team and play a key role to build on existing significant relationships. In addition, develop new larger Key Church Partner Relationships and be actively involved with our strategy to selected Church denominations, networks and events. You’ll be required to speak extensively within church and event settings with a call to action, asking people to consider supporting the work of Compassion. To maximise the opportunities from these partnerships and to achieve sponsorship objectives. Ideally, the successful candidate would be based in London (within the M25).
Key Responsibilities:
- Contribute to the development of the Partnerships Team strategy.
- Work collaboratively across Compassion UK to effectively meet objectives.
- Actively maintain and promote Compassion UK’s Christian ethos and values.
The successful candidate will be:
- Experienced Networker – You have a proven ability to build and maintain meaningful relationships within the Church and Christian events space, with a solid track record to show for it.
- Insight into Church Leadership – You understand and empathize with church leaders, with a genuine appreciation for their challenges and responsibilities.
- Confident Public Speaker – You’re a capable and compelling speaker with experience preaching in churches, comfortable delivering messages that resonate and inspire.
- Sales/Fundraising Expertise – You’ve successfully managed the full cycle of sales or fundraising efforts, from lead generation to closing deals, and have consistently met your targets.
- Weekend Availability – You’re flexible and willing to attend church services or events on weekends (up to 24 activities annually) as part of growing and sustaining partnerships.
- Self-Starter – You work well independently, managing your time and workload effectively while working remotely.
- Strong Administrative Skills – You’re proficient in English, both written and verbal, with solid numerical skills. You’re familiar with essential office tools like Microsoft Office.
Additional Skills That Would Be Beneficial:
- Familiarity with CRM systems or similar platforms.
- Experience in managing or supporting volunteers.
Key Requirements:
- Willingness to Travel – Regular travel across the UK is required, with some overseas trips as agreed upon with the Head of Church Partnerships.
- Full Driving License – You must have a full driving license and access to a car for work (mileage expenses will be reimbursed).
- Location – Ideally, you’re based in London or within M25 commuter belt.
Compassion UK’s Cultural Alignment:
- Commitment to the Christian Faith – As part of our team, you’ll need to be a practicing Christian, passionate about promoting our faith-driven mission. (For more information, see our Policy on Posts to be Held by Christians.)
- Passionate About Our Cause – You share our commitment to supporting children suffering from the injustices of poverty, and you’ll prioritize child protection in everything you do.
- Aligned with Our Culture – Compassion UK values passion, collaboration, innovation, effectiveness, and grace. We’ll expect you to demonstrate and grow in these attributes, with one interview focusing on your active personal commitment to the Christian faith.
Location, hours and benefits:
Home-based
*Ideally, the successful candidate is based in London or within the M25 commuter belt.
Hours
35 hours per week | Over a flexible working pattern with an estimated 24 weekend activities per annum.
In return, you will get
- Flexible and sociable working environment
- Free parking at the office in Fleet
- Access to Compassion House gym with shower facilities
- Time in Lieu offered
- Pension scheme with 10% employer contribution
- Income Protection & Group Life cover
- Private Medical & Dental cover
- Celebrating life milestones such as birthdays, newcomers, weddings, babies, etc.
- Weekly team prayers and devotionals
- Compassion updates and worship events
Apply by
10am on 29 November 2024
Interviews are expected to be held week commencing 9 December
Assessment Tasks
As part of our recruitment process, candidates are required to complete an assessment task. Should you progress to the interview stage, we will provide further details to help you prepare.
We work in 29 countries partnering with 8,600 local churches within communities experiencing poverty.
The client requests no contact from agencies or media sales.
Purpose
This is an exciting time at CBM UK, as we continue to grow and develop our philanthropic
fundraising. To help us achieve our ambitious long-term goals this role requires an
experienced and passionate individual to be part of our Philanthropy Team.
This vital role will lead the programme to build and grow our relationships with High-Net-
Worth Individuals (Major Donors) over the next five years and beyond. Working alongside
the Head of Philanthropy, you will seek to build upon current relationships, as well as
identifying, researching and cultivating relationships with new and lapsed major donors to
increase income for CBM UK’s work.
CBM is a Christian charity, and as a key supporter facing role, the position holder will
represent CBM’s purpose and ethos to all external audiences and will be sympathetic and
embracing of Christian beliefs and values.
You will be part of a dynamic and highly skilled Fundraising and Communications team,
dedicated to inspiring people in the UK to help transform lives in some of the world’s
poorest places.
Responsibilities and areas of work
This important role will seek to develop our Major Donor income stream, seeking to grow
both numbers of donors and income raised. At CBM, a Major Donor is considered to be
one who has the capacity to give £5,000+ per year and who relishes the opportunity to
have one-to-one, personalised interactions with CBM.
This role will seek to identify new high-level donors, as well as help to develop existing
relationships with our generous supporters.
Working closely with the Head of Philanthropy, CEO and Leadership Team, other team
members and (occasionally) external consultants, this role focusses on building and
consolidating our major donor portfolio, so increasing our donor base and thus our in-year
and pledged income.
Main Goal:
To successfully steward a portfolio of new and existing major donors through tailored
approaches, so securing repeat and multi-year gifts to achieve agreed income targets and
KPIs.
This will be achieved through:
1. New business acquisition:
a) Analysing our current supporter base to build a prospect list, using our database
(Salesforce) and external databases, to assess the potential to upgrade active,
lapsed and prospective major donors.
b) Researching, identifying and securing major donor prospects, through the
identification of high-net-worth individuals who may have an interest in CBM’s work,
and through proactive and effective networking, including working with our Trustees,
Patrons and Ambassadors.
c) Identifying next steps and determining tactics for engagement, including 1:1
working, giving group presentations and delivering pitches at various levels, and
leading on their facilitation.
d) Attending networking opportunities in Cambridge, London and the surrounding
areas to represent CBM and to engage potential major donors in our work
2. Stewardship and cultivation of current and active donors:
a) Developing and implementing tailored cultivation and stewardship plans, so that
individuals are engaged in a bespoke manner, ensuring that they feel a part of CBM
and that their generosity is recognised, through regular reporting, interactions,
updates and tailored approaches.
b) Developing donor-centric applications, proposals and initial approaches (by post,
email, phone and face-to-face) that are driven by insight on donors’ individual needs
and preferences and are tailored to their interests and requirements, following up as
required.
c) Reporting to donors in both formal and informal ways, as appropriate, to ensure
they are kept up to date with CBM, the impact of their grant and project
developments.
d) Hosting and facilitating face-to-face and online meetings with high-level donors,
including organising dates, venues and agendas/ talking points, and creating
Meeting Briefs for all attendees to ensure positive outcomes as far as possible.
e) Promoting the importance of legacies, and legacy income, where appropriate, and
to steward those who have pledged.
f) Organising and managing the successful delivery of at least one Major Donor Event
annually (cultivation, stewardship, thanking etc), to ensure positive relations and
potential new business, in collaboration with our Fundraising and Programme
colleagues.
g) Supporting the Head of Philanthropy and the Philanthropy Officer on the
identification, stewardship and cultivation of potential corporate partners.
3. Proposal and Report Writing
a) Crafting compelling proposals and reports that meet the bespoke needs of major
donors whilst meeting the needs of CBM and our Programme delivery colleagues,
within agreed deadlines.
b) Working with members of the Programmes Team to ensure the accuracy of major
donor proposals / reports, and with members of the Fundraising & Communications
Team to ensure consistency of messaging.
c) Working with the Philanthropy Team to develop new projects/ themes/ appeals for
potential projects.
d) Supporting the Head of Philanthropy on collating information and providing reports
to Foundation donors as needed.
4. Planning and Budgeting
a) Contributing to the development of an Income Generation and Engagement
strategy, led by the Director of Fundraising, Impact & Communications.
b) Closely monitoring income and expenditure, reporting to the Head of Philanthropy
where necessary, and contributing to the creation of yearly fundraising budgets and
plans and quarterly Board Reports.
c) Establishing, monitoring and reporting on key performance indicators, milestones
and targets to facilitate informed decisions and improved working practice.
5. Other
a) Ensuring all information, donor activity is recorded and kept up-to-date on our
database to fully-inform any approaches/meetings.
b) Providing proof-reading and copy-editing support to colleagues.
c) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of
CBM, and promoting positive working and innovation.
d) Ensuring that the values of CBM UK are understood by external partners and
always reflected in communications.
e) Carrying out any additional duties as required by the Head of Philanthropy and
Director of Fundraising, Impact and Communications.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking for a manager to lead our small team of dedicated and committed Community Sight Loss Advisors and the implementation of our technology support service.
The role will involve recruiting, training and supporting a team of tech volunteers, the planning and delivery of tech training events to groups and individuals, alongside line management of four Community Sight Loss Advisors to ensure our existing advice and peer support services continue to be delivered to a consistently high standard.
Prior experience of working with sight loss is not required, and comprehensive training will be provided.
Please ensure your cover letter includes your reasons for applying and how you feel your skills and experience make you a good candidate for the role.
Wiltshire Sight is committed to quality, equality and valuing diversity, and welcome applications from all backgrounds. As a sight loss charity, we particularly encourage applicants who are visually impaired to apply.
The client requests no contact from agencies or media sales.
About the role
We are looking for an exceptional individual who will lead a team of Senior Safeguarding Case Officers and Safeguarding Case Officers to deliver a case management and consultation function across the Society, ensuring that people at risk are supported to remain safe and have timely access to appropriate support and intervention, in line with legislative requirements and good safeguarding practice.
You will have substantial experience in case management and management of safeguarding risks, and will be able to confidently apply your knowledge, skills and experience to the work of a large organisation committed to supporting people with dementia and their families.
You will:
- Be responsible for ensuring that all allegations, concerns and incidents are correctly investigated, learning taken and shared, and supporting administration is accurate and records are maintained in a timely way.
- Be responsible for defining and implementing adequate safeguarding thresholds for risk assessment of safeguarding concerns and allegations managed by the team, including best case management practice standards.
- Be responsible for the delivery of a triage function ensuring that adequate risk levels are consistently implemented in the team’s case work.
- Be responsible for addressing escalated safeguarding concerns, allegations and incidents, working closely with local Safeguarding Partnerships across England, Wales and Northern Ireland nations. Identify issues and either investigate themselves or delegate where appropriate, taking personal responsibility for complex investigations.
- Hold a safeguarding caseload and participate in triage, as required, including participate in an out of hours duty rota as required.
Closing date: 4th December 2024
Interview date: TBC
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.