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Closing in 2 days
Citizens Advice New Forest, Multiple Locations (Hybrid)
£31,000 - £33,000 per year
Are you a dynamic and motivated leader looking to make a real difference?
Posted 1 week ago Quick Apply
Closing in 6 days
Enrych, Coalville (Hybrid)
£50,000 - £55,000 per year
Posted 3 weeks ago Quick Apply
Aylesbury Women's Aid, Aylesbury (On-site)
£35,000 per year
Posted 2 weeks ago
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£40,000 per year
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National Energy Action, Remote
£28,163 - £33,205 per year (plus £3,300 London weighting if applicable)
Providing one to one advice to clients referred through the NEA’s Warm and Safe Homes helpline and delivering energy advice presentations.
Posted 5 days ago
Carers Trust, Multiple Locations (Hybrid)
£30,000 - £34,000 per year
Carers Trust is recruiting for a Senior Corporate Executive to create new partnerships and manage a selection of our current partners.
Posted 4 days ago
Closing in 5 days
Rethink Mental Illness, Rugby, Warwickshire (On-site)
£37,406 per year
We are looking for an experienced and passionate Registered Manager to lead and work as part of our Rugby Service team – Moultrie Road.
Posted 1 week ago
Closing tomorrow
Together Trust, Cheadle (On-site)
45,518.00 rising to £49,668.00
Posted 4 weeks ago Quick Apply
Aylesbury Women's Aid, Aylesbury (Hybrid)
£33,366 - £34,314 per year
Posted 2 weeks ago
Closing in 3 days
The Economist Educational Foundation, London (On-site)
£53,000 - £60,000 per year
Posted 1 week ago
Yorkshire Cancer Research, Hull (On-site)
£23,088 per annum (pro-rated to £18,720 based on 30 hours per week)
Posted 2 weeks ago Quick Apply
Page 32 of 63
Lymington, Hampshire (Hybrid)
Totton, Hampshire
£31,000 - £33,000 per year
Part-time (24 hours a week)
Permanent
Job description

Citizens Advice New Forest is seeking an Advice Operations Manager to lead our dedicated team of staff and volunteers in delivering exceptional, high-quality advice services to our community. This is a pivotal role, working closely with the Chief Executive to oversee the daily running and development of our advice operation, including face-to-face support for our most vulnerable clients to meet evolving community needs.

We are looking for someone with:

  • Proven leadership skills and the ability to inspire and support a diverse team.
  • Strong operational management experience, ideally in advice services or a similar environment.
  • A good understanding of welfare benefits, housing, employment, and debt advice.
  • A commitment to equality, diversity, and inclusion in all aspects of their work.
  • Excellent communication and collaboration skills to work effectively with stakeholders across the district.

Whether you’re experienced in advice services or have transferable skills from another sector, we’d love to hear from you. We welcome candidates who are proactive, adaptable, and passionate about making a difference, with the opportunity to grow professionally within our supportive and flexible workplace.

Key responsibilities include:

  • Ensuring the smooth and high-quality delivery of our Generalist Advice Service.
  • Overseeing staff and volunteer recruitment, training and performance.
  • Managing compliance with legal and regulatory requirements, including safeguarding and quality assurance.
  • Supporting advocacy efforts to address issues affecting our clients at local and national levels.

Citizens Advice New Forest is committed to equity, diversity, and inclusion and actively encourages applications from people underrepresented in our organization and sector, including people of colour, LGBTQ+ people, and disabled people.

To Apply:

Please send your CV and a cover letter (no more than 500 words).

Closing Date: Monday 6th January 2025,  but applications will be reviewed on a rolling basis.

Join us and help make a difference in our community. Together, we can solve problems, advocate for change, and create a better future for everyone.

Application resources
Posted by
Citizens Advice New Forest View profile Organisation type Registered Charity Company size 11 - 20
Refreshed on: 24 December 2024
Closing date: 06 January 2025 at 09:00
Tags: Advice / Information, Communications, Advocacy, Customer Service, Compliance / Quality, Customer support

The client requests no contact from agencies or media sales.