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38

Liaison Officer Jobs in Woodford Green, Greater London

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Top job
Age UK East London, Plaistow (On-site)
£28,840 - £31,930 per year
Seeking an experienced enthusiastic individual to join Age UK East London as Home and Settle Project Officer.
Posted 4 days ago
RCOG - Royal College of Obstetricians and Gynaecologists, Central London (Hybrid)
£34,775 - £37,624 per year
Posted 2 days ago
QCCA Ltd, NW5, London (On-site)
£50,000 - £55,000 pro-rata depending on experience, number of days worked + pension
Join QCCA, a key part of Camden since 1999, making a lasting impact. As COO, lead with the CEO & manage the Senior Management Team.
Posted 3 days ago Quick Apply
THE CENTRE FOR TRANSFORMING ACCESS AND STUDENT OUTCOMES IN HIGHER EDUCATION, London (Hybrid)
£36,383
Posted 5 days ago
Closing in 4 days
IKWRO - Women's Rights Organisation, Greater London (On-site)
£33,366 per year
Posted 1 week ago
IRIS Recruitment, London (Hybrid)
£40,619 - £44,010 per year
Posted 1 week ago
Closing in 5 days
Mothers' Union, SW1P, London (Hybrid)
£29,000 - £32,000 per year
The role of the Income Processing and Sales Ledger Officer is to support the day to day operation of the Finance and Fundraising functions
Posted 3 days ago Quick Apply
Closing tomorrow
SOS Children's Villages UK, Remote
£28,000 - £32,000 per year DOE
Join us to develop donor journeys, enhance supporter engagement, and drive retention to help change lives!
Posted 1 week ago Quick Apply
Closing in 5 days
brainstrust, Remote
£26,000 - £28,000 pro rata per annum
Posted 2 weeks ago
Closing today at 23:30
Global Leadership Foundation, London (On-site)
28,000
Seeking an enthusiastic and well organised individual to work across a range of business areas and support CEO from London office
Posted 2 weeks ago Quick Apply
Page 1 of 3
Plaistow, Greater London (On-site) 5.53 miles
£28,840 - £31,930 per year
Full-time or part-time (One role is 35 hours per week (Mon-Fri) and one role is 28 hours per week (Fri-Mon))
Permanent
Job description

Background to the role

We have teams embedded in four hospitals across East London where they are recognised for the warm, responsive and kind person-centred service they provide for patients. They work in close partnership with ward managers, discharge teams and social workers to ensure the safe and timely discharge of patients, connecting them back to their local communities and ensuring that their chances of a sustained and speedy recovery are maximised. Our model has proven success in reducing re-admissions.

Over the past 12 months we have worked to reorganise how our Home and Settle team works.  We have done this to reduce the pressure on individual staff members, increase the extent to which the teams work together and improve the consistency and sustainability of the services. The project officer role is key to this new model of delivery. 

The postholder will maintain good relationships between the hospital team and Age UK East London’s Home and Settle team and will oversee the smooth running of the service. This is an exciting time to join us as we build on our past learning and successes and increase the extent to which we integrate our services. 

Fast paced and with no two days the same, this work suits self-motivated team players who enjoy highly rewarding work that makes a difference to people and communities.

Job description

Job Purpose

To support the manager and deliver on the home and settle services across two hospitals, supporting the wider team, and provide leadership when necessary. You will work in collaboration with AUKEL, the hospitals, and other community health and social care colleagues.

The service supports people returning home after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and with the Manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home, as necessary. You will work collaboratively to lead and manage your team to support the smooth transition from hospital to home for service users.  The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes. 

Key Tasks

  • Act as the first point of contact for all referrals across the hospital they are attached to.
  • Meet with patients in the community and/or hospital and carrying out assessments and risk assessments
  • Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
  • Allocate referrals to Discharge and Settle workers using tech available (currently the Call Round App), training will be available.
  • Collecting feedback from service users and uploading to case management system.
  • Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
  • Deputise for the Manger at discharge planning and other meetings as directed.
  • Support the hospital to improve the patient’s experience of the discharge process
  • Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
  • Work collaboratively with other agencies providing support services.
  • Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
  • Plan and develop person centred interventions to provide short term support for people after hospital discharge.
  • Deliver the front-line services as required e.g. when there is high demand, sickness or staff shortages.
  • Provide occasional weekend cover for the A/L of other Project Officers
  • Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
  • Supervise, support and develop DSWs and volunteers in your service.
  • Liaise with the handyperson service about referrals and jobs for service users.
  • Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends.

Administration

  • Keep AUKEL case management system up-to-date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
  • Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
  • Ensure wards have good supply of service leaflets and referral forms.
  • Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
  • Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
  • Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner. 
  • Provide weekend cover as needed, i.e. annual leave and sickness, for the services you manage and other hospital settle services provided by AUKEL
  • Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners.

Quality

  • Be familiar with and to implement AUKEL policies and procedures.
  • Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
  • Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them. 
  • Respond to safeguarding or other concerns and make appropriate reports and management action.

 Liaison

  • Represent Age UK East London and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
  • Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
  • Liaise with other AUKEL home and settle services and work collaboratively to maintain effective services, including sharing staff where appropriate.
  • Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
  • Liaise with contractors to arrange deliveries and works to service user’s homes.

 General

  • Meet regularly with your line manager for support, supervision and appraisal.
  • Attend team and staff meetings, (and other meetings) as required.
  • Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
  • Undertake any training required to fulfil the post.
  • Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
  • Arranging access visits to service user’s homes
  • Work within AUKEL’s expectations of professional boundaries and confidentiality.

 Functional Links

  • The Home and Settle Project Officer is supervised directly by the Home and Settle Manager.
  • Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across east London.

Person Specification

Experience

Essential

  • Minimum of 2 years’ experience of working within a health or care setting.
  • Experience of using IT systems to record work done.
  • Experience of supporting colleagues (this could be in a non- managerial position)

Desirable

  • Experience of working within a hospital setting
  • Experience of managing and developing staff.
  • Experience of working with older people

Knowledge & Understanding

Essential

  • Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
  • Understanding of the needs of patients who may lack family or other support.
  • Understanding of the needs of lone workers whilst working in the community.
  • Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
  • Understand of and commitment to equity, diversity, inclusion and dignity.

Desirable

  • Knowledge of CQC fundamental standards
  • Understanding of NHS hospital discharge procedures
  • Experience of conducting assessments and risk assessments.

Skills/Attributes

Essential

  • Excellent interpersonal skills
  • Excellent verbal and written communication
  • Intermediate IT skills
  • Excellent planning and organisational skills
  • Ability to work calmly under pressure,.

Additional Requirements

  • This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
  • The role is required travel across East London
  • Flexibility in working hours to meet organisational needs.

Employment Details

Posts available

 We have two posts available:

  • one will be working within the Newham and the Whipps Cross Hospitals, 35 hours per week, Monday to Friday.
  • one will be providing weekend cover and providing cover and support to the team from Friday through to Monday across all four of the hospitals we provide services to (Newham, Whipps Cross, Homerton and the Royal London Hospital); 28 hours per week.

Location

The post holders will be mostly based within the Hospitals they oversee.

Posted by
Age UK East London View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 19 February 2025
Closing date: 06 March 2025 at 09:00
Tags: Social Care / Development, Safeguarding, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.