Liaison Officer Jobs in Woodford Green, Greater London

Job Title: Technology, Workplace, and Business Support Officer
Salary: £32,015 per annum
Contract: Permanent, Full-Time
Location: Tottenham Hale, London, N17

About Outward

This year, Outward proudly celebrates 50 years of delivering high-quality support and care services to vulnerable people across London. For half a century, we have been dedicated to empowering individuals to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

Our journey has been defined by our commitment to engaging, enabling, and empowering the people we support. From supported living to activity centres and community outreach, we continue to evolve, innovate, and deliver services that reflect the unique needs and aspirations of those we serve.

As we mark this milestone, we remain as passionate as ever about creating inclusive environments where everyone has the opportunity to thrive.

About the Role

We are looking for a multi-skilled Technology, Workplace, and Business Support Officer to play a pivotal role in ensuring our facilities, health and safety, and Technology systems function seamlessly across our offices and service locations.

This dynamic role combines two key areas:

1. Facilities/Health & Safety Management: Overseeing office operations, ensuring compliance with Health and Safety standards, and managing facilities effectively.

2. IT Support: Providing first-line technical support, troubleshooting basic uncomplicated IT issues, and maintaining digital tools and asset registers.

If you have experience in facilities management, are naturally IT-savvy, and enjoy problem-solving, this role offers an exciting opportunity to make a meaningful impact in a values-driven organisation.

Key Responsibilities

· Manage and support technology equipment (e.g., laptops, mobile phones) for staff, ensuring systems are connected and operational, and assisting with initial setup and resolving basic issues.

• Manage organisational enquiries via phone and email, ensuring timely responses.

· Oversee the collection, management, and secure disposal of confidential waste, ensuring records are achieved properly.

· Maintain and update IT asset registers and assist in managing phone and mobile contracts.

· Conduct regular Health and Safety audits and ensure emergency procedures are implemented.

· Oversee vehicle fleet management, ensuring compliance with insurance and maintenance requirements.

• Act as the main liaison for building and parking arrangements, ensuring SLAs are met.

· Support office supply distribution and assist in improving internal communication systems.

Full JD is available on request.

Requirements

Essential

· Demonstrable knowledge of facilities or H&S management within an office environment

· Experience in uncomplicated IT support, including issuing equipment and assisting with setting up.

· Familiarity with managing and updating digital systems logs, such as asset registers or shared networks.

· Strong organisational and planning skills, with the ability to prioritise workloads.

· Proficiency in Microsoft Office and assisting in troubleshooting common IT issues.

· Excellent communication skills, with the ability to explain technical concepts to non-technical users.

· Willingness to travel between sites and work flexible hours, including evenings and weekends.

Desirable

· IT or digital support-related qualification.

· Experience in facilities management or overseeing contracts and supplier relationships.

· Knowledge of Health and Safety compliance and risk management.

Benefits

We value our staff and offer a comprehensive benefits package, including:

· 25 days annual leave (excluding Bank Holidays)

· Comprehensive Learning & Development Programme

· Cycle-to-Work Scheme

· Employee Assistance Programme (Health Assured)

· Pension Scheme and Death in Service Benefit

How to Apply

If you’re ready to make a difference and have the skills and experience for this role, please send your CV and a covering letter. In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is 31st January 2025, however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

A fantastic opportunity has arisen to play a leading role at Cure Parkinson’s, as our PR Manager (maternity cover). This role will be responsible for leading the charity’s media presence and PR activity, ensuring our voice and message are heard as a progressive research charity innovating on behalf of people living with Parkinson's, determined to urgently find a cure.

Joining us at an exciting time for the charity, you would be part of a small but dynamic team with the opportunity to develop and make your own mark.

The ideal candidate will have experience of working in a busy press office, of strategically planning and executing media campaigns and a demonstrable record of securing national and regional coverage with high engagement and reach. You will have a flair for writing and generating news stories, and exceptional people and communication skills.

This is a fixed-term maternity cover contract (min 12 months). 

• Job Title: Events & Courses Officer
• Job Type: Permanent
• Hours: 35 hours per week
• Salary: £29,557 - £31,362
• Location:Hybrid – FSRH Office (London Bridge) and home working. Weekly travel to the office is required as well as some UK travel

Can you help us?

Do you have a proven track record of delivering excellent learning events both online and in person? Are you organised, process driven and have a passion for delivering engaging activities? If so, we’d love to hear from you!

You’ll work closely with FSRH staff, subject matter experts, organisational partners and suppliers to help develop, deliver and evaluate conferences and other learning focussed events both online and in person.

Working as part of a small, dynamic team you will enjoy the pace of varied portfolio of activities that support the continuous professional development of healthcare professionals working in sexual and reproductive healthcare.

The role:

To work closely with the Events Manager and wider team on the operational delivery of all aspects of the learning events lifecycle, including:

• Planning, delivering and evaluating conferences and learning events including securing suitable suppliers such as speakers, venues etc. 

• Be a point of contact for those involved in events including content providers, presenters, participants and team.

• Communication: Handling member queries, emails, phone calls, and acting as a liaison between team members and other departments.

• Document management: Organising and maintaining digital and physical files, including educational materials and administrative documents.

• Supporting logistical arrangements: Booking transportation, accommodations, sourcing equipment etc.

• Administrative reports: Compiling and formatting reports for Senior Leadership Team and other senior stakeholders on progress and performance metrics. This includes monitoring & evaluation and reporting on a number of events including risk & issue mitigation and areas for improvement.

• Using digital solutions and platforms to support the event life-cycle such as our website, CRM, Oxford Abstracts etc.

• Using online platforms such as Zoom, MS Teams and other conference or virtual meeting platforms and tools.

• Manage video recordings and editing and uploading onto our video channels and learning managements system, so candidates and members can access them.

• Any other duties considered necessary for the role.

About You:

• You will be an experienced events professional who can demonstrate that they plan, deliver and evaluate work effectively within and across teams. 

• You’ll have previous experience of hosting online events and/or courses as well as in person activities.

• You’ll be an organised, efficient, multi-tasker who thrives on the challenge of delivering a quality, pacey portfolio.

• You will be confident working with a range of stakeholders, able to follow and improve processes, and comfortable with using a variety of digital systems.

• As an excellent communicator you will be effective within your team and wider including sharing your ideas to support continuous improvement.

• You will have the ability to adapt to changing priorities and work in a fast-paced environment.

• You will be willing and flexible to work some evenings and weekends, and travel in the UK.

Who we are:

The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. 

We will offer you:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• ­Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme:  10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• ­ Employee Assistance Programme (EAP)
• ­ Employee discounts portal
• ­ Free Lunch Thursday
• ­ Interest free season ticket travel loans
• ­ Enhanced maternity, paternity & adoption pay
• ­ Free eye tests
• ­ Training and development

­To Apply

Full details of how to apply can be found on our website

Please send your CV and covering letter 
Deadline for applications is 14 February 2025 at 9am

Interviews are likely to take place w/c 24 February 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds.

We reserve the right to close this role early depending on the volume of applications received and should we identify a suitable candidate before the application deadline.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Usher Kids UK is looking for a compassionate and enthusiastic Family Liaison Officer to provide emotional wellbeing support, guidance and information to our wonderful community of children, young people and their families living with Usher syndrome.

Job Title: Family Liaison Officer

Responsible to: CEO

Location: Remote, with requirement for in-person attendance at some meetings and events during the year (travel expenses covered)

Hours: 17.5 hours per week across a minimum of 3 days per week (flexible days, to be agreed with successful candidate) with some out of hours working required (e.g. our annual summer residential camp and twice-yearly family weekend events, with TOIL for out of hours working)

Salary: £31,000 per year pro rata, 2.5 days/week (£15,500 actual)

Term: 12-month fixed term contract with potential to continue in role as funding allows

Annual leave and benefits: 33 days leave pro rata (16.5 days actual).  Employer pension scheme with matched contributions of 5%

Closing Date:  9th February 2025

ABOUT USHER KIDS UK

At Usher Kids UK, we’re dedicated to empowering children, young people and their families living with Usher syndrome - a rare cause of progressive deafblindness.

From the point of diagnosis onwards we provide information, support and resources tailored to the specific and unique challenges of the condition. We create opportunities for families to connect at virtual and in-person events, helping them build friendships, skills and confidence for the journey ahead.

Our services are already changing the experiences and outcomes of the next generation: "Our daughter came back from Usher Kids UK summer camp absolutely buzzing - she was confident, proud and talked with excitement about how she is unique."  Working at Usher Kids UK, you could help to ensure that every family living with Usher syndrome has access to this life-changing impact.

WORKING AT USHER KIDS UK

Our charity provides vital support to the Usher community.  In recent years, demand has grown for our services so this year we are very excited to be growing our staff team.  The new Family Liaison Officer will work alongside our CEO and Events and Communications Officer, playing a vital role in providing both emotional wellbeing and practical support to our young people and their families.

The role will be varied and offers the chance to be an important part of our small and friendly team.  We recognise the value that each person brings to our charity, encouraging innovation and development, and we support each other to provide the very best services for our community.

OVERVIEW OF THE ROLE

Family Support Lead

As Family Liaison Officer, a big part of your role will be providing tailored support, information and advice to families from diagnosis onwards.  This will include:

o Responding to enquiries from families

o Assessing support needs and signposting to external services as appropriate

o Providing follow-up remote support where required

o Providing face-to-face support at occasional clinics (normally based in London)

o Designing and maintaining support processes and systems

o Monitoring engagement and using insight gained to make recommendations for service improvement

Emotional Wellbeing Lead

As our lead emotional wellbeing practitioner, you will assist in the design and delivery of several of our projects and events.  These will include:

o Providing support and facilitating daily group sessions with young people aged 11-25 at our annual USHthis! summer camp (in 2025, the camp will take place from Friday 25th July - Friday 1st August and you will need to be available for these dates)

o Help to deliver our one-day events in the spring and autumn

o Co-create the Empowerment Programme for 17-25 year olds with Usher syndrome.  This is a pilot programme that aims to support our young adults in developing self-advocacy and identity alongside mentoring through the key milestones in young adult life

o Facilitate 1:1 and group sessions on the Empowerment Programme

o Facilitate monthly virtual USHchats for parents and carers (these take place one evening a month)

Across all aspects of the role, you will need to ensure the safeguarding of and promote the welfare of children and adults at risk who are engaging with Usher Kids UK.

PERSONAL SPECIFICATION

Experience and Knowledge:

o Over 2 years’ experience of providing emotional wellbeing support to:

- children and adolescents

- parents/carers and family members

o Experience of supporting families with additional needs

o Experience of supporting families with sensory or dual sensory needs (desirable)

o Experience of family support case management

o Experience of facilitating 1:1 and group sessions

o Minimum of Level 3 qualification in a relevant field (e.g. youth work, health, social care, education)

o Computer literate and confident using MS Office software and video conferencing tools

o Good standard of written English and Maths (GCSE grade 5 or above)

o Good knowledge of safeguarding processes and systems

o Ability to deliver out-of-hours work to accommodate Usher Kids UK events and meetings

Skills and Qualities:

o A strong desire to help young people and families with additional needs

o Excellent communication skills including active listening and a non-judgmental approach

o Resilience and ability to set and maintain boundaries

o Willing to work flexibly and deal with change

o Proactive collaborator and able to develop and maintain external relationships

o Drive, determination and self-motivation, with a positive attitude towards work

o Excellent interpersonal skills, comfortable in team settings and independent working

APPLICATION PROCESS

How to apply:

Please upload the following to Charity Jobs by 9th February 2025:

o An up-to-date CV

o A covering letter (no more than 2 pages) explaining why you think you are the right candidate for this role.  Please ensure you provide evidence and examples which demonstrate how your skills meet the criteria set out in the person specification.

Job Title: Complaints Officer

Salary: £11,505 (£26,845 FTE)

Hours: Part-time, 15 hours per week, worked over 4 or 5 days.  Minimum of 3 hours per day.  

Contract: Permanent

Location: Home based

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank holidays (pro-rata).

About the role

Are you passionate about delivering excellent customer service and resolving issues with empathy and professionalism? Join NCT as a Complaints Officer, where you’ll play a pivotal role in ensuring that complaints are handled promptly and with care.

This role is key to improving our services and contributing to the positive experiences of parents, families, and communities we support.

In this dynamic position, you will be responsible for logging, investigating, and resolving complaints in line with our established policies. You’ll collaborate with various teams to ensure best practices and drive service improvements, all while embodying NCT’s values of being welcoming, collaborative, inclusive, bold, and trusted.

Key Responsibilities

· Handle complaints professionally, ensuring initial responses are delivered within 48 hours.

· Support investigators and ensure a thorough, fair resolution process.

· Produce outcome reports and collaborate with teams to implement improvements.

· Negotiate resolutions with complainants to achieve mutually satisfactory outcomes.

· Maintain accurate and confidential complaint records.

· Provide training to staff on complaint resolution and policy understanding.

· Act as a key point of contact for escalated complaints and appeals.

· Deliver quarterly reports on trends and recommendations for improvements.

You will have:

· Experience in a customer service or complaints handling role.

· Exceptional communication skills, both verbal and written.

· Strong organisational and time management skills.

· A high level of empathy and professionalism in handling sensitive situations.

· A proactive attitude and the ability to work independently as well as part of a team.

· Proficiency in Microsoft Office and a good understanding of data protection principles.

• A commitment to inclusivity, demonstrating respect for individuals of all backgrounds and fostering a non-judgemental, equitable approach in all interactions.

Why join us?

NCT is the UK’s leading charity for parents, supporting them through pregnancy, birth, and early parenthood. We are committed to equity, diversity, and inclusion, ensuring that everyone can thrive and feel empowered in their roles.

If you’re ready to make a difference and help shape the future of our services, we’d love to hear from you!

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: Thursday 30th January 

Interview date: Tuesday 4th or Wednesday 5th February.

We're looking for a kind, compassionate and resilient Senior Income & Housing Officer to join our Landlord Services team at our Head Office in Islington.

£38,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

This is a fixed term contract until November 2025.

Want to feel like you're making a difference? You'll feel at home here.

The Senior Housing Officer will be based at Look Ahead's head office in Islington but there will be regular travel across London and the south east . The Landlord Services team provides housing management across all of Look Ahead's owned and managed properties .

The main focus of the Senior Housing Officer's role is income collection, managing other breaches of tenancy such as anti-social behaviour ,working with compliance colleagues to follow up on fire risk assessment actions required , gas capping cases and any access issues for gas and electrical checks. You will be responsible for monitoring an on going programme of estate inspections, living standard checks and tenancy audits. You will also ensure that empty void properties and re-let within tight time frames and data systems kept up to date. Focusing on Look Ahead's unsupported properties- you will line manage 3 Housing Officers- 2 of which are based on site in our services in Southwark and Barking and Dagenham. You will also line manage 1 Estates Officer. You will act as the lead liaison manager between Look Ahead and the external Tenancy Sustainment Team which provides support to some of our customers.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Income Collection

Manage the performance and co-ordination of the Housing Officers, setting and monitoring their performance via KPIs
Lead the team of Housing Officers to reduce the overall level of current and former tenant arrears within organisational targets
Responsible for dealing with escalated cases of arrears for individuals and complicated cases.
Monitor and enforce compliance with Look Ahead's Income Collection policy and procedure, specifically with Income Officers and Operation colleagues
Responsible for championing and promoting the use of Income Collection policy and procedure with contract manager's, providing guidance and support where required
Ensure that all housing management systems are kept updated regarding Income related and customer profiling matters and that customer files are being maintained appropriately
Co-ordinate and design any training related to housing management systems, the Income Collection Procedure and income maximisation

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Well organised and highly motivated to ensure delivery to strict deadlines and standards
Strong interpersonal and leadership skills to influence and build credibility internally and externally
Professional manner and approach in all areas of delivery
Self-starter, forward thinking and results focused

What you'll bring:

Experience of delivering housing management services including possession proceedings in the county court.
A proven track record of managing the delivery of outstanding customer focused services
Practical experience of line managing, leading, motivating and mentoring staff .
Experience of working with other stakeholders to deliver demonstrable business outcomes
Good standard of overall education, such as 5 GCSEs or equivalent (level C or above) including English and Maths
Excellent knowledge and understanding of housing legislation, regulation and best practice
An up to date and continually developing housing knowledge inclusive of national, regional, local agendas and operational best practice

For the full list, please see our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for an experienced Learning Events and Courses Officer to join our Learning team. This is a great opportunity for a creative and innovative events professional looking for their next defining role to join the Royal College of Radiologists (RCR), a charity that focusses on supporting doctors to deliver medical imaging and cancer services.

The Learning Events and Courses Officer will be joining our dynamic team at a pivotal time as we redesign and develop new and existing learning products and drive forward our global ambitions by creating and delivering an exciting programme of annual events. 

The postholder will be responsible for developing and delivering new and complex products (events and courses delivered in the UK, globally, online and in person) which are part of the wider RCR Learning Offer for RCR members and Fellows at all stages of their careers as well as delivering complex events and courses that feature as part of our annual programme. 

This role is also vital in enabling and facilitating collaborative working with our learning faculity groups and Strategic Board as we continue to establish and evolve working relationships with key stakeholders, subject matter experts and clinicians. 
The ideal candidate will be proactive, having strong verbal and written communication skills and bring expertise and market knowledge to advise on latest trends to support event delivery.

What you’ll do:

• Develop and deliver from start to finish several complex events and courses annually. 
• Lead the delivery of pilot products and events end to end. 
• Work closely with subject matter experts to generate inspiring and up to date programmes.
• Produce accurate budgets for live products, including direct costs, as well as forecast delegate and sponsorship income.
• Pro-actively contribute to evaluation of pilot products, feeding back on logistical and operational learning and recommending next steps. 
• Lead secretariat responsibilities.
• Monitor and respond to queries about the overall RCR Learning activities via telephone and email.

What you’ll need:

• Experience of delivering end to end event management across in person, online and hybrid formats using interactive technologies and facilitation techniques.
• Experience collaborating closely with external stakeholders to develop and deliver content.
• Experience in data collection and analysis to evaluate activities, generating reports containing actionable recommendations.
• Experience creating and managing robust budgets for a variety of activities.
• Experience providing high quality customer service to stakeholders.
• Experience in process development and improvement.
• Proficient user of Microsoft packages 
• Effective interpersonal skills 

If you are looking for an exciting and impactful role that supports doctors' learning and development, find out more in the Learning Events and Courses Officer candidate pack. 

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

To support the Programme Finance Manager in running efficient and effective programme financial accounting, programme financial management and programme financial reporting processes in relation to AKF (UK)’s programmes and grants. To provide support to the full life cycle of grants: from donor concept notes/proposals to final reports. To maintain a close working relationship with AKF (UK) finance and programme teams and relevant staff from across the Aga Khan Development Network (AKDN) agencies and external donors as required.

Programme financial planning, management and reporting

In close consultation with the programmes/partnerships team:

• Support the design and implementation of effective quality controls to ensure compliance with donor requirements and to maintain appropriate donor stewardship, including through manuals, checklists, templates, and other tools

• Monitor spending and activity implementation and ensure regular scheduling of grants management meetings, alerting the Programme Finance Manager and Programmes/Partnerships team about significant under or overspend on a timely basis

• Maintain internal tools that track active grants, cost recoveries and cash balances and ensure they are kept up-to-date

• Maintain internal tools tracking pipeline and secured funding (Awards Information Management System -AIMS) and ensure they are kept up-to-date

• Prepare financial information for internal reporting purposes, including (but not limited to) the quarterly CEO report, monthly dashboard and quarterly cash balances (co-finance) report.

Grants management and compliance

• Maintain the grants management tracker so that grants are properly recorded and monitored, ensuring that input from the Programmes/Partnerships team and the Programme Finance Manager are incorporated on a timely basis

• Undertake administrative tasks related to grants, including setting up of grant codes (pipeline and secured), collecting and forwarding information to different units and executing follow up tasks as required

• Review budgets for concepts/proposals, ensuring the inclusion of AKF(UK) costs, make recommendations for improvements and liaise with the programme/partnerships team and field units to ensure these are complete, accurate, consistent with the narrative, compliant with donor requirements, and correctly formatted for presentation to donors

• Support the preparation, review and submission process for donor financial (and narrative as relevant, e.g. ECHO) reports to ensure compliance with donor requirements; ensure reports are produced on time to a high standard and are consistent with the narrative

• Ensure timely submission of cash requests as required by donor contracts and internal sub-grant agreements 

• Prepare donor and internal sub-grant agreements with AKDN agencies, field units, and implementing partners, including (but not limited to) those with co-financing

• Ensure that donor and AKDN rules are being adhered to regarding procurement, accounting, project expenditure, and implementation of activities through regular reporting, engagement with the field, and remote spot checks

• Carry out monitoring visits and audits on specific projects as necessary

• Assist in the preparation, support, and follow up of internal or external grant audits and expenditure verifications of AKDN field units, including direct liaison with auditors as required, and ensure that management (programmes and finance) is apprised, including through maintaining and updating the audit and disallowance summary

• Develop and deliver relevant training and reference material on grants management, including procurement, donor regulations, IATI, finance and reporting for Programme, Finance, and other field-based staff; act as a resource for agencies/field units on donor regulations and compliance

• Ensure all AKF (UK) direct grants are reflected on the IATI system, and update the required information on a quarterly basis

Audit, internal controls and risk

• Contribute on programme finance to all audits and statutory compliance in line with UK and AKF/AKDN regulations and compliance requirements

• In collaboration with field units, prepare due diligence assessments for potential new partners or donors and ensure these are refreshed periodically

• Troubleshoot financial, donor compliance and procurement-related queries identified through monitoring grants or as raised by management or field units

Carry out any other duties as assigned by the Programme Finance Manager or the Head of Finance and Operations.

The role will involve travel to countries in which we operate grants. Normally this could be 2 – 3 trips per year.

Qualifications

• CCAB qualified accountant (desirable).

Experience

• 3 years relevant experience in financial accounting and financial reporting

• Experience of designing and managing effective administrative systems and procedures

• Experience of budgeting, forecasting and cash-flow management

• Experience working in international organisations or donor agencies including field-level implementation highly desirable

• Experience working with EC, ECHO, DFID or equivalent and familiarity with the various compliance rules and regulations highly desirable

Skills

• Good interpersonal, customer care and liaison skills with a wide range of stakeholders

• First rate oral and written communication skills

• Ability to work under pressure and to manage competing priorities and deliver to tight deadlines

• Ability to problem solve, working with both internal and external stakeholders to deliver results

• Ability to work in a multi-institution network within a multi-cultural environment

• Fluent in oral and written English

• Proficient in all Microsoft Office applications, especially Excel

• Excellent numeracy, financial analysis, and financial presentation skills

• Ability to synthesise complex operational and financial details for reporting and presentation

Knowledge

• Broad understanding and experience of development issues and organisations

• Understanding of and appreciation for ADKN’s goals, values and ethics

• Knowledge of charity accounting 

Application Details:

• Must have right to work in the UK

• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

Job Title:             Enhanced Housing Officer

Location/s:       EGH, DGH and Providence House - London Borough of Tower Hamlets

Salary:       £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:           1 post - Permanent

PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.

Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Main areas of responsibility

For further details, please refer to the attached Job Description

We're looking for a dynamic individual who can support Medair UK’s interactions with trusts and foundations, churches and it's wider alumni network. As an integral part of the team you will help enable support for Medair's life-saving work responding to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope.

As a good communicator with excellent writing and people skills, you will be well organised and have well-developed project management and administration skills. You will be IT literate with experience of using databases and CRM systems. Creative, with an understanding of the humanitarian sector, as well as what motivates people’s desire to give, you will be able to use this knowledge and experience to engage with trusts and foundations, churches and Medair UK’s alumni network. 

Key Activity Areas  

Trusts and Foundations  

• Working with the Grants Engagement Manager be responsible for all aspects of the application process for small and medium -sized grants from trusts and foundations in support of Medair’s work, growing financial support from your portfolio of trusts as a result. 

• Ensuring all applications are prepared and submitted in a timely fashion in line with Medair UK’s trust application pipeline and all application details are logged on Medair UK’s CRM Salesforce. 

• Ensuring all grants from trusts and foundations are correctly allocated to Medair programmes, with the appropriate grant card on Medair’s project management platform, and all grants from trusts and foundations are acknowledged correctly and in a timely fashion. 

• Ensuring new potential grant making donors are identified and approached to fund Medair’s work. Supporting the team with prospect research and moving relationships through our donor cycle.  

Church Liaison – Profile raising and Fundraising  

• Working alongside the Church Engagement Manager grow the number of churches engaging in the mission of Medair through giving, prayer and awareness raising.

• Strengthen Medair UK’s engagement with churches by developing profile raising resources and ensuring all fundraising appeals are designed and delivered to maximise church take-up.

• Co-ordinate all requests for speakers in Churches ensuring that, wherever possible, a Medair UK staff member or Alumni, is available to speak and well briefed.

• Be responsible for the receipting and acknowledgement of all financial support from churches. Maintain and update key contact details for each supporting church on Medair UK’s CRM 

Alumni Support 

• Oversee the Medair UK alumni network. Prepare, manage and disseminate all Medair UK communications to the UK based members of the Alumni network. 

• Administer the fundraising engagement with the alumni network in the UK, through the dissemination of fundraising assets, and monitor the effectiveness of this engagement in terms of fundraising performance. 

• Work with the alumni network to develop relationships with churches with a view to generating financial support and acquisition of new individual donors. 

• Maintain accurate and current records about alumni on Medair UK’s CRM and various other communication platforms, for instance Campaign Monitor. 

We are seeking a highly skilled finance professional to perform this essential senior leadership, strategic financial  and management position in our London headquarters. The approximate annual income for Internews Europe and its subsidiaries, of which the post-holder has oversight, is c. £20m.

The post-holder will report directly to the COO for Internews Europe. The post-holder will be a leader on matters of corporate financial strategy, inter-Alliance financial accounting, budget management, and overall accounting operations.

This is an exciting opportunity to drive systems and process improvements in corporate financial management and planning, whilst also ensuring the smooth running of the financial service centre of the organisation.

The Finance Director is a key member of the Senior Management Team (SMT) in London, in addition to other international management units.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Key Strategic Deliverables will include the following:

· Lead on strategic financial management of Internews Europe, promoting effective and efficient processes to ensure the financial health and sustainability of the organisation.

· Oversee and deliver on the statutory audit and delivery of the Annual Report and Accounts in line with UK charity requirements.

· Act as the focal point in all financial matters for the Internews Board of Trustees, Finance and Audit subcommittee and the Senior Management Team (SMT)

· Act as the primary Finance Team representative of Internews Europe in the relationship with Alliance partners, modelling and implementing improvements in the recording of financial data and transactions and improving financial reporting to the Programme Management Units.

· Ensure timely production of financial management information to key stakeholders across the organisation to enable informed decision making and alterations to existing plans where required.

· Co-ordination of the annual organisational budget preparation process and ensure effective budget oversight and management by project and department managers

· Promote strong collaboration with colleagues from Grants and Contracts and Development Teams to reforecast and test progress towards annual targets for income and expenditure.

· Ensuring professional and compliant delivery of all Internews Europe financial processes, to drive improvements in processes and ensure all staff understand and adopt such processes

Finance Department operations Specific duties with support from the Finance Team will include the following:

· Management of the Finance Team, providing effective leadership and creating an environment where Finance staff can learn and develop professionally

· Oversight of core accounting processes including cash-flow planning and management, accounts payable and receivable, and analysis of the balance sheet debtors and creditors

· Management of the relationship for resource sharing and associated accounting transactions arising with the other entities in the Alliance network to facilitate combined management/programmatic reporting when required, while ensuring sufficient financial controls to ensure distinct financial reporting and protection of separate legal entity status.

· Oversight of international banking processes (GBP and foreign currency, income and payments) and Treasury management to minimise organisational risk and negative foreign exchange valuations.

· Primary holder of the Banking relationship, including monitoring banking arrangements in international offices

· Co-ordinate the monthly payroll process with HR colleagues and the external payroll bureau

Oversight of subsidiary financial processes

· Currently Internews Europe has two subsidiaries, Internews International (II) based in France and Internews Media Development based in Ireland, currently dormant.

· Oversight of financial processes including relevant controls, policies and procedures

· Oversight of financial reporting in accordance with relevant GAAP and regulatory requirements.

· Monitor local regulatory requirements and ensure compliance with relevant tax and reporting and audit requirements

Key Stakeholder Engagement and Compliance

· Primary advisor to SMT of ramifications of strategic decisions, including financial, tax and other regulatory impacts

· Input to strategic development initiatives regarding appropriate application of donor funding mechanisms and utilization of subsidiaries.

· Ensure compliance with the UK regulatory regime and with the requirements of our principal funders and other supporters

· Lead responsibility for ensuring the maintenance and regular review of all statutory and best practice policies and procedures, staff training and socialization of changes

· Assisting the Programme teams with interpretation of donor compliance requirements, their translation into Internews Europe operational and/or financial procedures, and their effective implementation

Participation in global business operations leadership

· Collaborate with other members of the global senior leadership team for efficient operations and execution of the mission

· Collaboration with Information Technology and Solutions for effective implementation of software and other technology solutions, providing information and expertise and support for appropriate budgeting and expense allocation.

· Collaboration with Enterprise Risk Management and Security team regarding identification and mitigation of financial and other risks, as well as preparing policy and reports in accordance with Charity Commission guidelines

· Collaboration with People and Culture team to ensure appropriate labour regulations, Internews policies, procedures and financial controls are adhered to in the processing of payroll and other benefits; includes oversight and development of payments to employees and consultants working outside of the UK on Internews projects.

· In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice.

SUPERVISORY RESPONSIBILITIES

The Role carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities including training employees; managing, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

*Direct Reports: Deputy Finance Director and Finance Business Partner Lead

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The criteria below are the minimum necessary for effective performance in the post. The applicant must demonstrate how they meet each of them through the application form and, when necessary, through job-specific tasks and at interview.

· Experience of managing financial and management accounts processes, including annual accounts for UK charitable entities, audits and external reporting

· Experience in a management capacity within an organisation of at least similar size and complexity to Internews Europe

· Experience of liaising with and advising non-financial managers and

· Experience of line management and leadership

· Experience of being key Board contact and engagement point

· Experience of managing external professional and service provider relationships

· Experience of major multi-lateral and bi-lateral donor requirements

· Experience of managing the external reporting and/or compliance functions of a comparable size of organisation

· Experience of working in, or dealing with, developing countries and fragile states

· Good understanding of charity finance regulations and systems

· Professional qualification in finance or accounting

· Knowledge of UK SORP

· High degree of proficiency in Excel

· Knowledge of ERP (or equivalent), particularly reporting tools usage and functionality

Person skills / aptitudes

· A willingness and ability to adopt a hands-on approach to your work

· A contemporary, supportive and transparent approach to management and leadership

· Be comfortable working in a collaborative, highly diverse and mutually accountable environment

· Strong communication, liaison and interpersonal skills to work effectively with people at all levels, and represent the organisation

· Strong analytical, problem solving and creative thinking skills

VACANCY TIMEFRAME:

Deadline for applications: 05 February 2025

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.

Expected business hours are generally Monday through Friday from 09:00am to 5:30pm. We operate a hybrid working model with attendance in the London office nominally one day per week on average.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

Job Title: Administration Manager/PA to the CEO

Location: Home based

Responsible to: CEO

ABOUT US

The Teaching Awards Trust is a charity committed to raising the profile of the outstanding, life-changing work that takes place in education across the UK. We champion, celebrate and raise the morale of all those who work in education.  Our mission is currently carried out through two powerful campaigns; The Pearson National Teaching Awards and Thank a Teacher.

ABOUT THE JOB

This is an exciting new support role created to provide support to the team, and the CEO. The primary responsibility of this role is to provide high-quality administrative support to the Teaching Awards Trust, ensuring the efficient operation of the charity’s virtual office and daily activities. This includes offering confidential personal assistant (PA) services to the CEO and Board of Trustees, as well as providing cross-functional support to the wider team in areas such as fundraising, human resources, awards management, marketing, and event coordination. As this is a new role, you will have the opportunity to help shape and grow the role to make it your own.

ABOUT YOU

A track record of at least 4/5 years’ experience providing PA/Administrative support, ideally at a senior or executive level, with experience within the education/charity sector advantageous.

You will have excellent organisation skills with a strong attention to detail as well as exceptional interpersonal and communication skills.

The ability to build strong, collaborative relationships both internally and externally is essential for you to be able to hit the ground running in this new role.

As with other jobs of this level, a high level of discretion and confidentiality is needed when dealing with sensitive information

Overall, you will be looking for the opportunity to make a real difference in your role and to help support of aims of the trust.

ABOUT OUR BENEFITS

A salary of £30-35,000 per annum. You will be home based with some need to travel for team meetings and other events.  Annual leave is 25 days excluding bank holidays, Employer pension contributions of 6%, Learning and Development packages are also available.

ABOUT OUR APPLICATION PROCESS

The closing date for applications is midnight on 31st January 2025 but applications will be reviewed and longlisted as soon as they are received.

To apply, please follow the website link provided, along with a CV and a covering letter including why you are applying for this role and also describing your key achievements in your most recent administrative role.

Successful candidates will be contacted by phone or email by 3rd February 2025 for an initial short phone call conversation followed by remote first interviews during w/c 3rd February 2025.

Second round interviews will take place w/c 10th February 2025.

The Teaching Awards Trust is an equal opportunities employer, and we welcome applications from all suitably qualified persons. If you require any assistance or adjustments during the application process, please do not hesitate to reach out.

Personal Assistant to the CEO
Duration: Temporary 8 - 12 weeks
Working hours: 4 days per week, 9:00-17:00
Hourly pay: £16 - £25 per hour depending on experience
Location: London (office based role, nearest station is Knightsbrige)

About the Role
Charity People is proud to partner with a multi-disciplinary membership organisation connecting science and business. We are seeking a skilled Personal Assistant to provide essential administrative and organisational support to the Chief Executive (CEO) and Board of Trustees. This is an additional resource to support existing 2 part-time PA's during a busy period.
In this pivotal role, you will ensure the smooth operation of executive functions, HR administration, contributing to the efficiency and success of the organisation.

Key Responsibilities
* Executive Support:
o Provide administrative assistance to the CEO, including diary management, travel arrangements, and preparation of reports and presentations.
o Communicate confidentially with Trustees and other stakeholders.
o Organise internal management and staff meetings, including catering and logistics.
* Governance Support:
o Assist in the preparation and distribution of Board agendas, papers, and minutes.
o Act as a liaison between the CEO, Board of Trustees, and advisory committees.
* HR and Personnel Administration:
o Manage HR records, including contracts, references, and training requirements.
o Provide administrative support for staff recruitment and personnel meetings.
o Maintain accurate and confidential HR systems.
* Other Responsibilities:
o Organise events and provide occasional venue support.
o Undertake ad hoc research and administrative projects as directed by the CEO.

Essential Experience
* Previous experience supporting senior executives and Boards, with strong minute-taking skills
* Proficiency in Microsoft Office Suite, including PowerPoint and Planner.
* Exceptional organisational and administrative abilities with the capacity to handle confidential information discreetly.
* Strong interpersonal and communication skills, with the ability to liaise confidently at all levels.
* A proactive and adaptable mindset, capable of multitasking and meeting tight deadlines.

How to apply:
If you are interested in this opportunity and are immediately available, please send your CV as soon as possible as we are reviewing applications on an ongoing basis.

There will be an initial interview via Teams on 21st/22nd January with a view to meet the CEO in person and for successful person to start as soon as possible, therefore we are looking for people who are available immediately.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We are looking for someone to help take Ella's to the next level. We are a growing charity with big, bold ambitions and we need a fundraising manager with the experience and drive to help get us there.  If you are a brilliant fundraiser, with a passion to help more women who have survived trafficking and other forms of violence to recover and rebuild, join our team to increase our reach and make a huge impact through fundraising.

An enhanced Disclosure and Barring Service check will be undertaken. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive
of one another.

Job description
We’re recruiting for a new Fundraising Manager to build on the growth and development we’ve experienced in recent years, and move us to the next level. You will work closely with senior leadership and colleagues across the organisation to
raise crucial funding, public support and awareness to underpin our organisationalstrategy. You will also develop and manage relationships with supporters and funders, as well as strategic partners and external suppliers as required.

Key tasks
● Management and development of all streams of fundraising
● Line management of 1x Fundraising Officer and 1x Grants Lead
● Management/liaison/briefing for external suppliers/freelancers/volunteers related to fundraising
● Uphold brand across fundraising
● Build and manage relationships, partnerships and connections to support Ella’s’ fundraising
● Lead on fundraising and related strategies and policies, and input into organisational strategies and policies
● Attend senior management meetings (weekly online), team check ins (weekly in-person) and other internal and external meetings online and in-person as required
● Monitor and report on targets

Additional tasks
● Support with Monitoring and Evaluation
● Support Ella’s’ communications as needed
● Represent and champion Ella’s at events, coalition groups, meetings and so on as appropriate
● Other tasks as required by Co-Directors or by role

More about Ella’s

Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.

Here is a summary of our main activities:
● We run five safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
● We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
● We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our
organisation.