Learning Officer Jobs in Manchester

We’re recruiting for a Volunteer Officer to join our team.

ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.

Our Volunteer Officer is responsible for the recruitment, onboarding, training and development of our volunteers – particularly those from our community partners. This role ensures that volunteers have a fantastic experience across a range of ReachOut opportunities that are highly impactful for the young people that we work with. The postholder will also play a key role in developing the ongoing training offer for volunteers and building networks with community organisations across our regions.

2025 is an exciting time to join ReachOut as we launch our new organisational strategy. You’ll be joining a friendly and supportive team, helping us make a real difference to the lives and futures of young people across London and Manchester.

Freshwater Habitats Trust is the UK’s leading charity for all freshwaters. We are an evidence-based, conservation charity that works to protect UK and European freshwater wildlife through practical and innovative nature conservation projects. 

Data and evidence are vital in prioritising our work across the organisation and building the Freshwater Network. They are also vital when influencing external audiences to achieve our mission to reverse the decline in freshwater biodiversity. 

This is a new role in the organisation and reflects an urgent requirement to collate, organise and manage a large volume of research, survey and other data collected by Freshwater Habitats Trust over the last four decades, the potential of which is not currently being fully realised. 

It is critical that through the development of an organisational data strategy we can:

· Provide evidence of our research and advocacy.

· Showcase Freshwater Habitats Trust’s expertise.

· Facilitate effective teamwork within and between project and organisational teams.

· Enable efficient project delivery and public / partner engagement.

· Guide the strategic delivery of conservation projects through Important Freshwater Area analysis mapping and reporting.

The role will work closely with the strategic Research and Data Sub-Group of the Senior Management Team who are responsible for driving this work forwards.

This position requires a creative, dynamic and enthusiastic person who works well as part of a team whilst being self-motivated and ambitious. 

Closing Date: 7th February 2025

Interview Dates: 28th February 2025

ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.

The Curriculum, Quality and Training Manager is responsible for designing engaging & inspiring session resources, recruiting & training the adults that enable our young people to develop and managing a programme of robust and ongoing quality assurance. This will include line managing our Volunteer Officers, working closely with the Programmes and Impact Manager to make evidence informed decisions and collaborating across the organisation to meet our strategic aims.

2025 is an exciting time to join ReachOut as we launch our new organisational strategy. You’ll be joining a friendly and supportive team, helping us make a real difference to the lives and futures of young people across London and Manchester.

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Trusts & Foundations Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.

This new role is ideal for an early career professional who can write creative, compelling bids and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day -to-day basis. 

Key Responsibilities

Deliver the fundraising plan 

● Work collaboratively with the Trusts & Foundations Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

● Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

● Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

● Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

● Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

● Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

● Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

● Work with the Trusts & Foundations Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

● Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

● Work closely with the Trusts & Foundations Manager, Business Development Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

● Oversee and maintain specific fundraising administrative processes, including

recording of activity on the Salesforce CRM and internal databases.

● Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

● Adherence to Chapter One’s Donation Acceptance Policy.

● Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

● A commitment to Chapter One’s mission and values.

● Experience of fundraising, ideally from trusts and foundations.

● A demonstrable track record of successfully generating income and achieving targets. 

● An ability to create compelling and successful fundraising applications and proposals. 

● Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

● Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

● Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

● Good financial acumen and proven ability to present complex financial information accurately.

● Excellent organisational skills, attention to detail and high levels of accuracy.

● Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

● Experience of individual giving or employee fundraising.

● Experience of working in a charity that has a strong corporate volunteering offer.​

● Experience using the Salesforce CRM Non-profit Success Pack.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Youth Participation Lead 

£27,000 to £34,800 plus great benefits (Work Level 6B)

Remote, in this role you’ll work from home but will be required to come into our Manchester office every 6 weeks and travel to facilitate residentials with young people and members of our team up to four times a year. This role will include some evening and weekend work.

You’ll be required to complete a DBS check once you start in role.  

The Co-op Foundation is looking for a Youth Participation Lead to join the team and lead our work with young people. The Co-op Foundation is the Co-op’s charity. We’re a grant making and campaigning organisation with a co-operative difference. We care deeply about how our funding and campaigning can shift power to young people and we trust our partners to do what matters most in their communities. 

As Youth Participation Lead, you’ll work closely with a youth development agency and our team to plan and facilitate online and face-to-face sessions with groups of young people. Over time you’ll contribute to providing appropriate support, coaching and pastoral care to the young people. We’ll look to you to integrate the voices of young people across all aspects of the Foundation’s work – building strong connections into our day-to-day activities. 

What you’ll do 

· Support and drive forward the integration of youth-led activity across the Co-op Foundation team

· Be responsible for co-producing our youth participation strategy alongside young people and the Co-op Foundation team 

· Co-ordinate, engage, inspire, and support our Future Communities Collective – a diverse group of young people that are active in our work and decision making, including keeping young people safe 

· Plan, organise, and deliver online and in-person training, engagement and social events with young people

· Support Co-op Foundation to learn from the experience of working with young people and share this learning externally – for example through presentations to funder networks 

· Manage a budget and draw in additional expertise and skills to support the young people’s learning and development, briefing and overseeing external contractors where necessary 

· Build excellent working relationships with key leaders and partners within Co-op and across the funding and youth sectors 

· Support young people to participate meaningfully in decision making, including grant making (participatory grant making) 

This role would suit people who have 

· Experience of working with young people and a passion for championing youth voice 

· The ability to engage and build strong relationships with a range of internal and external partners and young people

· Experience of planning and delivering creative online and in-person workshops or events with young people 

· Experience of supporting young people to make decisions 

· Excellent communication and facilitation skills with the ability to create a safe space for young people to engage and contribute 

· Experience working in a safeguarding role

Why Co-op?  

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). 

· An annual bonus (based on personal and business performance) 

· 28 days holiday (rising to 32 with service) plus bank holidays

· A pension with up to 10% employer contributions 

· Access to a subsidised onsite gym (at our Manchester HQ) 

· Coaching and training to support your career development 

· Wagestream app – giving you access to a percentage of your pay as you earn 

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment 

We’re actively building diverse teams and we welcome applications from everyone.  

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. 

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. 

Please note that we may close applications for this role early.  

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. 

The Vacancy

Part Time (21 hours) Learning and Development Officer. Aligned to East Anglia District

Are you passionate about helping to further the mission of our churches, circuits and districts? Are you an excellent facilitator and educator? Do you have imagination, creativity and a pastoral heart for understanding rural communities and those living on the edge? If you are, we would like to hear from you. As an experienced professional with a proven track record in learning and development, you will be part of the GB-wide Learning Network of the Methodist Church, encouraging and resourcing life-long learning.

This position is aligned to the East Anglia Methodist District and will work with circuits and churches in rural, coastal and urban settings. The role includes a wide range of learning and development activities within the life of the church. These are aimed at supporting, encouraging and inspiring the church in living out ‘Our Calling: to respond to the gospel of God’s love in Christ and to live out its discipleship in worship and mission’. The Learning Network works primarily with lay and ordained church leaders, equipping them as they in turn seek to equip all God’s people.

As the successful applicant aligned to the East Anglia District, you will work with other team members across Learning Network and the wider Connexional Team, to support, encourage and inspire Methodist people in all aspects of their calling as together we seek to be an inclusive, justice seeking, evangelistic and growing church.

About you

The role includes:

enabling, equipping and resourcing through preparation, delivery and evaluation of a wide range of contextually relevant learning and development activities, events and initiatives, both for onsite and online contexts;
supporting circuits in exploring vision and developing mission plans;
facilitating effective and potentially transformational conversations on a variety of subjects;
helping churches in their commitment to support the Church’s aspiration to be inclusive, justice seeking, evangelistic and growing;
working collaboratively with colleagues to plan, develop and review learning and development programmes;
contributing your particular gifts and experiences to enhance learning and development across the connexion
a requirement to travel, and work during some evenings and weekends
a requirement to live within the East Anglia District of the Methodist Church
a requirement to be a member of a church in good standing with Churches Together in Britain and Ireland or equivalent.

Key skills include:

Building good relationships with the Districts and with individuals and communities across the church and beyond;
Good communication (including digital mediums), planning, organising, and leadership skills;
An understanding of safeguarding;
Supporting adult learners;
Theological thinking and the ability to facilitate others in developing theological conversation;
The ability to work with people across a broad demographic;
Flexible and creative approach.
You will have significant experience in offering learning and development support and theological reflection in a relevant context.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

The successful applicant will be required to live within the geographical area of the East Anglia Methodist District and will be expected to travel for work purposes.

Closing date: 15 January 2025

Interviews to take place on: 3 February 2025 in Thetford

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Hours: Full-time

Pay: £40,000 - £42,000 based on experience

Duration: 10 months

Location: UK-Med Office, Manchester, UK (Hybrid Working) or remote working options within +/-2 hours of UK Time

Are you passionate about developing and coordinating innovative capacity building approaches for complex humanitarian contexts? Could you be our new remote Capacity Building and TeleHealth Project Lead?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

As the focal point for UK-Med’s Telehealth and Capacity Building in Sudan project (REACHES Sudan), the Project Lead will play a critical role in delivering this 10-month initiative, funded by the Sudan Humanitarian Fund and in collaboration with Relief International. The project aims to provide integrated, life-saving healthcare to vulnerable populations in Sudan through innovative remote telehealth and capacity-building interventions.

The Project Lead will focus on designing and coordinating impactful training programs for healthcare workers, ensure learning is aligned and developed based on real-time needs, and managing digital capacity building and telehealth delivery platforms. This role includes working closely with the Health Advisor and senior leadership to develop and document UK-Med’s telehealth methodology, paving the way for sustainability and future use in emergency response programming.

The ideal candidate will have a strong background in learning and capacity building, preferably with experience in designing and piloting new training methodologies. Ideally you will be able to use your experience in humanitarian programming to ensure that solutions are fit for purpose, impactful and accessible in complex humanitarian emergencies. You will have excellent project management skills and the ability to adapt to evolving needs.

A positive, flexible, and solutions-oriented approach is essential, as is the willingness to support in-person training delivery when required.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference.

How to apply

We strongly recommend that you read the Candidate Information Pack – Project Lead - Telehealth & Capacity Building - December 2024 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Please apply below, as soon as possible and no later than Friday 17th January 2025

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Job Title: CEO

Salary: Actual salary is £36,000 per year. (FTE £45,000)

Contract/ Hours: 4 days per week / 0.8FTE. The normal working week is 30 hours.

Annual Leave: FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.

Pension: Pension contributions of 5% per month will be paid by NUM and 3% per month will be deducted from salary.

Base/ Location: Must be UK-based. NUM is a national organisation with workspaces in Manchester and Glasgow and CEO will be required to travel throughout the UK and internationally.

About NUM:

National Ugly Mugs (NUM) was established in 2012 as a pilot project of the UK Network of Sex Work Projects. It is now the largest sex worker-serving violence prevention and survivor support service in the UK, with a mandate to ‘end all forms of violence against sex workers.’ All of our services are delivered with, by, and for sex workers and our work is grounded within three principles: 'Sex Workers' First; 'Quality Support'; and 'Learning and Innovation'. We support over 9,800 members, 85% of whom are active adult industry workers, with the remainder comprising a range of frontline practitioners and delivery partners. NUM advocates for the decriminalisation of sex work. To learn more about NUM visit our website: www[dot]nationaluglymugs[dot]org

Role Purpose:

The main purpose of the CEO is to provide inspirational leadership to NUM and ensure long term sustainability through innovation, strategic planning, effective governance, funding, and sound delivery of services. The CEO will take a lead role in the national policy advocacy work NUM carries out to achieve its objectives.

We encourage applications from people with lived experience of sex work.

Documents below contain and a full person specification and the main responsibilities of the role.

How to Apply:

To apply email your CV (no more than 3 pages) and an application covering letter (no more than 2 pages) to admin[at]uglymugs[dot]org[dot] by 5pm on 13th February. Please write CEO Application in your subject line or your application may be lost and not processed.

Short-listed candidates will be contacted for interviews throughout March. Interviews will include a presentation about your strategic direction, and will likely be followed by a second interview.

Your cover letter should set out why you are interested in the post and demonstrate, with specific examples from your experience and qualifications, how you meet the person specification criteria. Please also include two references (including your current or most recent employer; they will only be contacted after confirming this with you).

For a confidential discussion about the position, you are welcome to talk with long-standing board member Dr Laura Graham, laura.n.graham[at]northumbria[dot]ac[dot]uk.

We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. Please contact admin[at]nationaluglymugs[dot]org if you have any access needs regarding applying for this role or attending an interview should you have any access requirements or need any reasonable adjustments to be made. Applications are encouraged from people with sex work community experience. If this experience is shared in applications it will be kept confidential.

Our Story

Twenty-year old Sophie Lancaster was murdered in a hate crime attack in 2007, because of her distinctive gothic appearance. The Sophie Lancaster Foundation is looking for an Education and Engagement Manager to bring our inspiring message of tolerance and respect to a wider audience.

The Foundation was established to challenge prejudice and intolerance - particularly that targeted at people from alternative subcultures and celebrates difference within our society. Based in Haslingden, Lancashire, we have a large national and international following and are an established presence within the alternative community. A key part of the Foundation's mission is to change mindset, particularly with young people, that difference is to be celebrated and not judged or feared. 

The Role
As our Education and Engagement Manager, you will:

• Share Sophie Lancaster’s story with diverse audiences, bringing our message of tolerance and respect to life.
• Develop and deliver engaging workshops, presentations, and educational resources that inspire positive learning outcomes.
• Build relationships with senior leaders and policymakers in education to promote the Foundation’s work.
• Represent the Foundation at events, festivals, and online, acting as a spokesperson and ambassador.
• Manage a busy calendar of activities, including staffing stalls, presenting to stakeholders, and discussing curriculum support with educational leaders.

About You
We’re looking for someone who:

• Is an engaging and accomplished public speaker, able to inspire diverse audiences and challenge perceptions.
• Has experience creating high-quality educational content that embeds messages of respect and tolerance across curriculum.
• Is a strong organiser and administrator, capable of managing a packed schedule of events and engagements.
• You may be alternative yourself or can connect with subcultural groups and champion cultural differences.
• Is flexible, positive, and energetic, with the ability to represent the Foundation’s values as an ambassador.

Additional Requirements

• A valid driver’s licence and willingness to travel (including occasional overnight stays).

What We Offer

• The opportunity to be part of a meaningful mission, making a real difference in challenging prejudice and intolerance.
• A supportive team environment where no two days are the same.

Job title Support Line Officer

Reporting to Support Line Leader

Location Remote

Hours 35 hours full time, part time job share considered

Salary £27-30k

We are seeking a remote-based Support Line Operator to join our small and friendly team, answering enquiries from kidney patients, families and carers by telephone, email and social media channels, driven to provide an excellent experience for every contact.

The Kidney Care UK Support Line provides practical information and non-medical advice for anyone affected by chronic kidney disease.

From Monday to Friday, 9am to 5pm, the Support Line is accessible by telephone, email and social media. We provide best in class information and support at the first point of contact, knowledgably responding to enquiries with care and compassion.

About you
 

We are seeking someone with experience of responding to incoming enquiries for a health or care patient support/charity helpline or patient support service.

Ability to deal professionally, calmly, and sympathetically with people affected by kidney disease.

You must have Excellent communication skills, able to engage and reassure by phone and in writing.

You will need to be confident using social media and MS Office for professional communications.

Interviewing on 19th and 20th February

Supporter Development Officer

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic.

Apply now and join a busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

Position: Supporter Development Officer

Location: Remote (with monthly onsite attendance in Sidmouth)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £30,515 per annum

Contract: Permanent

Closing date: Tuesday 28 January 2025

About the Role

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Principle duties include:

· Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.

· Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.

· Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.

· Report on the targets and KPIs of campaign activity.

· Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.

· Project managing campaigns and activity including expenditure budgets.

· Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

· Demonstrable experience of managing fundraising or customer service campaigns and activities.

· Project management experience.

· A proven track record of working within a team environment with complex internal stakeholders.

· Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.

· Knowledge and experience of CRM systems.

· Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

What you get in return…

· Competitive pension.

· Life assurance.

· 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

· Wellbeing team.

· Recorded Pilates classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Supporter Experience, Supporter Care, Customer Service, Project, Project Management, Fundraising Officer, Supporter Experience Officer, Supporter Care Officer, Customer Service Officer, Project Officer, Project Management Officer, Customer Service Agent, Customer Service Executive, Customer Service Support, Customer Service and Fundraising Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Introduction and background

The Maternal Mental Health Alliance (MMHA) was founded in 2011 by people with lived experience, healthcare professionals, and organisations who understood the impact of perinatal mental problems and shared a commitment to improving the lives of women and their families.

Today, the MMHA is a UK-wide charity and network of over 130 member organisations. We work with parents, families, clinicians, and academics to ensure all women, birthing people, babies, and families have access to high-quality, compassionate mental health care. We bring the perinatal mental health community together and make change happen by combining the power of real-life experience with clinical and professional expertise.

We actively contribute to significantly improving mental health outcomes for people who experience discrimination, trauma and deprivation during the perinatal period and tackle systemic inequity and injustice.

We are now seeking a Chief Executive to take over from our interim CEO and lead the MMHA in the next stage of our development.

We have recently been awarded a 5-year grant by the National Lottery Community Fund to tackle maternal mental health inequities through community action. This project, due to start in Spring 2025, will develop, test and replicate a model of community-based decision making, support and service provision that is led by women with lived experience. This project aims to achieve system change locally and nationally to improve the mental health of marginalised women and is the next phase of the MMHA’s programme to tackle maternal mental health inequities across the UK. This will be our biggest piece of work over the next five years and will dovetail with other activities aimed at achieving our mission, where funding allows.

For further information about the MMHA please visit our website.

Main responsibilities

Leadership and strategy

• To provide clear strategic and inspirational leadership to the MMHA To drive the MMHA forward into the next stage of its development
• To ensure MMHA tackles maternal mental health inequities across the UK
• To be responsible for the management and administration of the charity within the strategic and accountability frameworks laid down by the Board of Trustees
• To work with Chair and Trustees in shaping the MMHA’s strategic mission, policies, aims and objectives
• To ensure long term sustainability of the MMHA through effective governance, sound finance and implementation of operational plans.

People

• To take overall responsibility for all permanent and temporary staff, and other members of the MMHA team, including contractors, champions and ambassadors
• To promote diversity and equality of opportunity for all staff in accordance with the MMHA EDI policy and strategy and foster a workplace culture built on inclusion, respect and equality.

Governance, finance and compliance

• To support the Chair and Trustees to ensure that the governance of the charity is proportionate and effective, and that the charity fulfils its legal, statutory, regulatory and moral duties and responsibilities
• To be responsible overall for the financial sustainability of the charity, and ensure that there are effective mechanisms to ensure the robustness of external and internal controls (financial and non-financial), supported by the Consultant Finance Director
• To support the Consultant Finance Director to ensure the timely and complete preparation of key reports, information and activities, including management accounts, budgets, annual report and accounts, and payroll
• To ensure that the major risks to which the charity is exposed are reviewed regularly by the Board and the Executive team, systems have been established to mitigate these risks
• To work with the Chair and the Board Secretary to ensure that meetings of trustees are effective and that Trustees have appropriate information to perform their duties.

Income generation

• To take overall responsibility for the MMHA’s income generation activities, securing the future of the organisation and delivering its ambition for the mental health of women during the perinatal period
• To lead on all trust, foundation and lottery fundraising, establishing and maintaining relationships, including with the National Lottery Community Fund
• To support the Marketing & Partnerships Director to develop corporate partnerships, taking the lead on the relationship with Tommee Tippee
• To work with the Marketing & Partnerships Director to secure funding from individuals.

Communications and external affairs

• To support the Head of Engagement to maintain a relevant, diverse and effective range of members organisations, and ensure their ongoing contribution to achieving the goals of the charity 4
• To have oversight of the social, economic, clinical and policy context and how they impact on maternal mental health and MMHA strategy
• To ensure the Alliance is working effectively across the 4 UK nations and devolved administrations
• To act as a visible leader for the charity, representing the MMHA at external events and networking opportunities, and act as a spokesperson
• To oversee the development and delivery of marketing and communications strategies which effectively promote all aspects of the Alliance.

Other/service delivery

• To embed MMHA’s values throughout the organisation
• To promote a culture of commitment, trust, mutual support and professional behaviour
• To run the charity efficiently and effectively by ensuring that it has an appropriate management structure and management systems in order to fulfil its strategic objectives and to carry out its work
• To take forward the MMHA EDI strategy and plan and be a champion for anti-racist and anti-discriminatory behaviour
• To develop an organisation that is constantly seeking ways to learn and to improve its performance
• To work with staff to ensure the views of the members, champions, and ambassadors shape the work of the MMHA and its members.

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder may be asked to carry out any other delegated duty or task that is in line with their post, seniority, or the needs of the organisation. Whilst most of the work will be undertaken during standard working hours, some work will be required in the early morning, evenings, or weekends.

How to apply

Application is by CV and a cover letter of no more than two pages of A4 each. In the cover letter, please explain how you meet the list of essential experience detailed above.

We will be anonymising applications before shortlisting. To make this easier, please ensure that your cover letter includes your initials rather than a full name.

Applications should be sent to the email address provided in the attached job pack by 10am on Tuesday 28th January 2025. Applications received after this time, or which do not follow the requested process, will not be considered.

The first interviews are expected to take place in London in early February, provisionally on Wednesday 5th or Thursday 6th.

The MMHA is committed to increasing the diversity of our team. We would appreciate it if candidates could fill out our equal opportunities monitoring form. This is anonymous and will not be linked to applications.

We are keen to ensure that our recruitment process helps us find the best candidate for the role, not the candidate who is best at completing applications and carrying out job interviews. If there is anything we can do to assist you in the recruitment process, if you have any queries, or if you would like an informal conversation about the role with the interim Chief Executive, Justin Irwin, please contact us on the recruitment email address provided in the attached job pack.

The successful candidate will be appointed subject to satisfactory references and will need to undertake a DBS and other employment checks. 

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We are seeking a strong people person with at least two years of experience operating and maintaining a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

We are a Disabled Confident employee.

Closing date for Applications: 11.59 pm Sunday 19th January 2025

Interviews: Formal interviews for the role will be held on the week commencing 3rd February 2025.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The CRM Marketing Officer is a new role within Anna Freud, supported by significant investment in the CRM systems and marketing resource. The post-holder will contribute to and build the organisation’s CRM strategy and marketing capabilities, laying the foundations for increased engagement with our audiences. They will also manage day-to-day CRM marketing activity, having autonomy to drive CRM campaigns, testing and customer-centric lifecycle communications.

The role will report into the CRM Marketing Manager and will be part of the wider Brand and Marketing team. The ideal candidate will demonstrate initiative, proactivity and curiosity to successfully deliver CRM marketing plans. They will collaborate with colleagues to increase the value of our database and advance this important area of work.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Wednesday 29 January 2025.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Wednesday 5 February 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Wednesday 12 February 2025.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.