Learning Manager Jobs in London, Greater London
We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job summary
The Supporter Care Assistant is the first point of contact for supporters. They’re key to making sure everyone fundraising for us feels supported and appreciated through excellent communication. This is a great first job in fundraising for someone looking to build a career.
The right candidate will love building relationships, have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.
Closing date: Monday 30 September, 9am
Interviews: Wednesday 9 October 2024
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria. If you'd like an informal chat about this role please contact Karina Norton-Amor, Events Manager.
Safeguarding
Safeguarding is everyone's responsibility and we're committed to safeguarding children, young people and vulnerable adults, we expect all staff and volunteers to share this commitment. Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon role.
Interviews: Weds 9 Oct
The client requests no contact from agencies or media sales.
Personal Independence Coordinator
Salary £29,278.41 / Full Time / 35 Hours per week
Do you want a job that makes a positive difference in people’s lives?
Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator.
If you are an enthusiastic, compassionate and person-centred individual, this could be the role for you.
PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks. We have adapted our way of working in response to COVID, helping older people to access technology and connect in new and exciting ways.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Full training will be provided; the important qualities we are looking for are:
· Excellent communication and listening skills
· A positive cheerful attitude, and the ability to problem solve
· A cheerful, friendly and outgoing personality
· The ability to work flexibly, alone and as part of a team
*Due to the high volume of applications received, we regret we shall not be able to contact applicants who are not shortlisted for interview.
CVs will not be accepted
This post is subject to a Disclosure and Barring Service check.
Closing Date: for applications: 9am, 21st October 2024
Interview Dates: Week commencing 28th October 2024
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
The vacancy
We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.
Do you want to be part of that?
The Duke of Edinburgh’s Award (DofE) is a world leading youth charity which gives young people the chance to develop skills for work and life.
Our structured programmes of volunteering, physical and skills-based challenges inspire, guide, and encourage young people to widen their experiences and learn new skills.
Through a licensing process, we partner with youth organisations and support them in their delivery of our programmes to their young people. These organisations range from schools and colleges to local authorities, charities, secure units, and community organisations.
Through our current five-year strategy Youth Without Limits, we are working to ensure the DofE is open to all young people aged 14-24 across the UK, and that our participants reflect the most diverse generation of young people ever.
What is the role?
This a 12 Month Maternity contract.
Working within our values and behavioural framework, the role involves closely managing the relationships of our partner organisations (known as Licensed Organisations – LOs) and ensuring those within your portfolio offer quality and inclusive DofE programmes to young people.
While managing these relationships across your portfolio area in Newcastle, Northumberland and South Tyneside, you will also identify and develop new relationships with appropriate educational and community organisations to widen the access of the DofE to young people, particularly those who experience marginalisation.
You will be undertaking regular meetings, in person and virtually, engaging with a wide variety of stakeholders at different levels within different organisations across your portfolio area. When not out at meetings, you will be working from home.
Whilst you won’t be working directly with young people, you will have the satisfaction of knowing that you are having a positive impact on their future opportunities.
What are we looking for?
We are looking for a team player who has a passion for the development of young people and who will be enthusiastic, who can engage and influence a variety of stakeholders and who will be an authentic ambassador for the DofE.
You will need to have good communication and interpersonal skills to engage with internal and external stakeholders and have the skills to inspire and influence them to enable young people to participate in DofE.
To undertake the role, you’ll need to be exceptionally organised, have the ability to prioritise your workload, meet deadlines and have excellent administrative skills, being both computer literate and competent in MS Office applications.
We are looking for someone who has a positive outlook and who will actively contribute to our team.
The role will be mixture of home based and field based. The successful application should live within, or very close to, the portfolio area of Newcastle, Northumberland and South Tyneside with a full driving/motorbike licence and access to a vehicle.
What will you get in return?
The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.
You will be joining a team of empowered colleagues working together.
We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan, life assurance and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year with the opportunity to buy additional annual leave, and access to many additional benefits.
How to apply
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is Midnight on Sunday 29th September 2024.
Successful applicants will be invited to attend an interview during the week commencing 7th October 2024. Interviews will be held in person, venue TBC.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date for applications: 20 October 2024, 11.59 PM (BST)
Organisation: Scriptoria Sustainable Development Solutions
Location: Remote or Hybrid (London office)
Salary: £23,796 per year (pro rata), paid monthly
Experience: No experience required
Degree needed: 2:1 or first-class honours
Start date: ASAP
Who we are
Are you a high performer who wants to learn more about data, software and digital projects? Are you looking for a paid internship with a value-driven company focused on international development, climate change and poverty reduction? This is your chance to work with a small and fast-paced team working to make the world a better place through their digital systems and data management and analysis services.
What we're looking for
We are looking for a quick-thinking, organised, insightful and analytical intern to join our consulting team. As an ethical organisation, Scriptoria does not believe in unpaid labour, so this position is a paid role with the real opportunity to turn into a full-time job for the right candidate. You won’t be doing coffee runs or endless photocopying, you will be a pivotal part of the team making a serious contribution to the work we do.
You will have at least a 2:1 or first-class honours degree and your English language, writing and communications skills will be excellent. An interest in sustainable development with the desire to create a positive change in the world is essential. A science-related degree could be beneficial, and a Master’s degree is an advantage but not essential.
Your role as an Intern in our Consulting Team
As a member of the consulting team (after sufficient training) you will be given the opportunity to work on some of Scriptoria’s exciting international consulting projects alongside senior team members. The work will be varied and will involve working closely with our team of developers to conceptualise and design our specialist project-management software for international development and research organisations. You will therefore have excellent communication skills to translate the needs of the clients into actionable instructions for the data team. As an individual, you need to see data science and technology as tools for problem solving and enjoy the analytical and “detective” work involved in applying them.
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Salary: Annual gross salary of £21,673.60 per year (pro rata), paid monthly
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Location and hours: Home (UK only) or office-based in South London. Our standard working hours are 8.30am to 5.30pm every day with one hour for lunch (1pm to 2pm).
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Annual leave: 33 days’ holiday pro-rata in each complete calendar year including statutory and public holidays
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Sick pay: Up to 5 days’ paid sick leave per year, after which the UK government’s Statutory Sick Pay scheme will apply
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Pension: Pension contributions: 3% employer’s and 5% employee’s contribution (employees can contribute more if they wish)
This internship is full time (40 hours a week), five days per week for a six-month period, with an initial one-month probation. Our intern will be given regular reviews to track progress and a formal assessment after 1 and 3 months.
Flexible working location
Our staff have the choice about whether to work from home or from our office in Tooting, SW London, or a mixture of both, during regular operational hours. If working from home, staff must have a working environment suitable for holding video-call meetings with clients.
Wherever you work, you will interact regularly with senior team members to gain new skills and exchange ideas.
The client requests no contact from agencies or media sales.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
Background/IRC Summary:
The International Rescue Committee (IRC) helps people affected by humanitarian crises to survive, recover and rebuild their lives. We deliver lasting impact by providing health care, helping children learn, and empowering individuals and communities to become self-reliant, always with a focus on the outstanding needs of women and girls. Founded in 1933 at the call of Albert Einstein, we now work in over 40 crisis- affected countries as well as communities throughout Europe and the Americas.
Marketing & Mobilization (M&M), a part of External Relations (ER), is a dynamic team, tasked with overseeing and implementing communications and marketing, building the IRC’s global profile and brand, growing private revenue from deeper donor engagement and partnerships, and influencing our target audiences. In alignment with our Strategy100 commitments, M&M has launched bold multi-year campaigns that raise funding, profile and influence and will improve our share of voice and resonance in key geographies and globally.
The Content and Creative team, a part of M&M, consists of award-winning creative specialists and idea partners, developing powerful communications and experiences to engage audiences and deliver on ER ambitions and objectives. Using creative mediums such as visual design, video, stunts, events, and storytelling, they tap into the expertise and talents of colleagues across the organization.
Job Overview
The Video Editor will be responsible for post-production edits of video deliverables. The candidate must be a visual storyteller, capable of delivering compelling and engaging stories about the IRC’s response to emergencies and crises and the people who are impacted.
This position reports to the Associate Director of Content, collaborating with the Sr. Video Editor, video editor, freelance editors, and producers on editing and delivering video products that will be used for major integrated priorities and campaigns for all marketing efforts and audience segments.
Major Responsibilities
● Deliver finished video for various platforms and distribution needs, which includes editing together raw footage and audio, photo stills, graphics, adapting archival video, and versioning
● Collaborate with Content team, Creative & Content Studio, and stakeholders on creative idea pitches, and deliver on creative briefs
● Source broll for video projects, campaigns, external vendors and partners via internal library and paid footage
● Onboard vendors/freelancers/agencies
● Searching for stock music tracks based on references or direction
● Color correct footage
● Time manage assigned tasks
● Maintain and add to roster of vendor talent, including videographers, editors, sound engineers, graphic artists, narrators, translators, transcription services, musicians, colorists, coordinating with the content team
● Supports in storage and organization of all video content, backups, and gear updates/repairs/rentals meet, as well as procurement of new equipment meet standards, in collaboration with the Video Producer and Multimedia Producer
● Ensure videos meet brand guidelines
Job Requirements:
● Portfolio of work, including short-form social media videos, long-form documentary style, commercials, and/or fundraising appeals, etc.
● Use a variety of technical skills and software to complete production, including Final Cut Pro Adobe Premiere, and After Effects
● Experience in sound design, color correction/grading, video quality enhancement, and/or graphics/animation
● A problem solver who’s able to navigate complexity and ambiguity to get to the heart of and cultivate a great story
● Experience supporting projects and collaborating with multiple internal and external partners.
● Ability to take direction and work independently to bring the vision and story to life
● Ability to balance multiple projects on deadlines
● Strong attention to detail while balancing multiple projects simultaneously
● Proficient in non-fiction writing/journalism
● Excellent interpersonal skills
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Candidates must have the right to work in the UK.
The application deadline is 2nd of October 2024.
IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.
IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.
IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.
Charity People
Position - Principal Consultant - Exec Search
Salary - circa £55,000 Plus Bonus and Benefits
Location - London/ Hybrid/ Flexible working
About Charity People
Founded in 1990 with support from The Prince's Trust, Charity People has dedicated three decades to transforming the non-profit sector into an appealing workplace, attracting exceptional talent, and facilitating effective non-profit sector recruitment. In late 2023, we transitioned to becoming wholly employee owned. All of our staff have become partners and share the responsibility for the success of the organisation. Click on this link for more information on Employee-Owned Businesses
Charity People is committed to maintaining an inclusive, supportive, prosperous, and fun workplace. We are passionate about supporting the non-profit sector to recruit more effectively, efficiently, and inclusively. Diversity recruitment efforts are crucial, particularly at the executive level, where minoritised groups are underrepresented. Our success depends on individuals who share our passion for making a difference and building a business dedicated to the relentless pursuit of that ideal.
About the Role: Principal Consultant
Join our dynamic Board and Leadership Practice as a Principal Consultant. You'll play a key role in growing our executive search function and contributing to our primary focus-delivering exceptional Executive Search services for Chief Executives and Trustees/Non-Executive Board appointments within the Charity sector.
Our aim is to establish ourselves as the leading talent and leadership partner for organisations, providing invaluable support and playing a pivotal role in their success and impact. Your expertise will be instrumental in shaping the leadership landscape of the non-profit sector, and your contributions will be integral to our mission of making a positive difference in the sector.
Responsibilities:
Business Development
- Manage end-to-end recruitment processes for CEO and Board recruitment
- Respond to RFIs and RFPs and lead on pitches
- Maintain a network of high-calibre contacts to raise the profile and reputation of the Board and Leadership Practice and Charity People
Project Delivery
- Advising clients and potential clients on current sector trends and on running open and inclusive recruitment campaigns
- Challenging and developing the role brief
- Design and execute talent acquisition strategies and brief our in-house researcher and delivery consultant accordingly
- Assessing candidates comprehensively and rigorously.
- Playing the lead role in longlisting/shortlisting meetings
- Advising and managing salary negotiations, packages, start dates, etc
- Collate market-related data such as salary surveys, industry trends, etc.
About You:
We seek motivated individuals with ambition, and a commitment to excellent delivery. You should be solutions-focused, self-accountable, and comfortable working unaided and as part of a team.
Essential criteria include:
- Prior experience in an exec search or recruitment firm, ideally in the Not for Profit/ Third Sector
- Excellent written and rapport-building communication skills.
- Managing multiple assignments at a time and delivering to tight deadlines whilst still upholding the highest quality standards
- Genuine passion and commitment to Equity, Diversity, and Inclusion (EDI).
- High levels of integrity
- Strong reasoning skills to gather information from different sources and identify top-tier professionals.
- Passion for delivering excellence to clients and candidates.
- Previous experience in successfully growing new business and delivering against fee income targets.
Remuneration:
We offer a competitive salary of £55,000, a bonus and benefits package, personal development, career opportunities, and an excellent, high growth working environment.
To learn more and view our Job Description, please send your latest CV to our internal recruitment team by clicking apply. If we find your experience aligns with our requirements, we will be in touch with the JD and details on how to apply formally, if you like the sound of us.
Application Deadline: We will be reviewing applications on a rolling basis so please apply ASAP. ~
Final closing deadline 9 am, Friday, 4th October 2024
1st Interview: Anticipated online w/c 7th October 2024
2nd Interview: Anticipated in person w/c 14th October 2024
Our head office is near London Bridge, though all staff work flexibly. Candidates are likely to need to come into the office 1 day per week for this role.
We are committed to building a more representative workforce and encourage applications from disabled people and individuals from black, Asian, and minority ethnic backgrounds. The range of perspectives and experiences diversity brings is an asset. We aim to create an inclusive, welcoming environment for our staff team, candidates, and the charities we work with.
As part of our commitment to the Disability Confident Scheme, we guarantee to interview all applicants who have a disability provided they meet the minimum requirements in the person specification for this role (key competencies can be found in the job pack). If this applies to you, please let us know that you wish to be considered under the Disability Confident Scheme, along with any adjustments or special arrangements that you need to help you with during the recruitment process and/or for an interview.
If there is anything we can do to make the process more accessible or for you to perform at your most confident self, please just let us know.
We will inform all applicants of the outcome of their interest within 2 weeks of the closing date.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
As Senior Individual Giving Fundraiser, you’ll work as part of the Public Fundraising team responsible for managing a portfolio of Individual Giving campaigns from inception through to evaluation to generate funds, improve engagement and increase life-time value of existing supporters.
Permanent, 35 hours per week
Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with working from home most of the time.
The role
In this role, you will:
- Be responsible for project leading on our retention campaigns, coordinating with a number of different stakeholders, both internal and externally.
- Be expected to manage budgets
- Provide a data and insight-led, audience-focused and rewarding supporter journey that maximises lifetime value of the supporter.
- Work with the Supporter Retention Lead to deliver campaigns against agreed budgets
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description on the Scope website.
About you
The successful applicant will:
- Be an excellent fundraiser with vast experience managing large scale retention campaigns, including but not limited to direct mail, tele-fundraising and digital.
- Have an interest in testing new campaigns, and a passion for raising funds to enable Scope to continue the work that they do.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. You can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
We welcome all applications by 11:59pm BST on Sunday 6 October 2024.
Interviews to take place in week commencing 14 October 2024.
Are you an experienced Policy leader looking for your next challenge?
Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?
With our Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.
The Opportunity
We’re looking for a Head of Policy to help us achieve real impact by leading policy design, implementation and influence across the organisation to ensure an impactful, inclusive and evidence-led approach to social change. The postholder will be responsible for leading on two or more of our Design for Life interventions, which sit within our Prosperous Places portfolio. More information on our interventions can be found . This is a great opportunity for someone who is motivated by ambitious targets, taking a test and learn approach to achieving impact, and driving system-level change.
This role is based from RSA House in London for at least three days per week, with hybrid flexibility for the remaining days.
About You
What we look for in a successful Head of Policy candidate:
- Excitement and interest in designing, implementing and refining.
- Deep knowledge of research and practice-led policy design and development including diverse approaches to shaping and shifting policy at local and national scale
- Experience in a policy focused role, working within local or national government to create, change and deliver new policies to deliver better economic, social and environmental outcomes
- Commitment to impactful external partnerships and profile.
To find out more about this role, please download our job description.
Apply
In order to apply, please click ‘quick apply’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.
Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.
The closing date for receipt of applications is 7 October 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply. Please get your application in as soon as possible.
Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.
Inclusion Statement
As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.
We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination. We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for.
Read full our commitment to Diversity, Equity and Inclusion .
About Us
We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.
The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.
We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits .
A global network of changemakers enabling people, places and the planet to flourish in harmony.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.