Learning Management Jobs

Battersea has been here for dogs and cats for over 160 years, and the need for our services, expertise and impact for animals has never been greater. We provide expert care to dogs and cats who need us by rescuing, rehabilitating and rehoming animals at our three centres across the Southeast by our c600 staff and 600 volunteers – we have cared for over 3 million vulnerable animals. We also share our knowledge and resources with animal rescue organisations around the world through our Academy and grant making Global Programmes, and campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Our new organisational strategy means that we will help even more dogs and cats and their owners across the UK around the world.

This is a great opportunity to join us as our Head of Human Resources. This is a key role for us, working closely with the HR Director, Head of Learning & Organisational Development, Directors and senior colleagues across Battersea on the planning, implementation and embedding of Battersea’s People Strategy and providing strong and inspiring leadership to our HR team to ensure a proactive, values focused and valued HR function that is a key enabler of the strategic and operational priorities of Battersea. As an active and collaborative member of Battersea’s organisation-wide Senior Leadership Team you will provide expert insight, guidance and leadership on significant cross-organisational initiatives and you’ll be an active visible champion of D&I, engaging senior colleagues and staff at all levels to help us in our journey to become a truly diverse and inclusive organisation.

There has never been a better time to join us, helping us to achieve our ambitious new strategy to be here for every dog and cat.

Please note this is a full time post with 50% office presence as minimum.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 8th July 2024

Interview date(s): w/c 15th July 2024 (1st round); w/c 22nd July 2024 (2nd round)

For full details, please download the recruitment pack.

To apply, please head on over to the Morgan Law website.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high impact education programme which include practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 52,000 young people each year at its 41 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years. 

We are seeking a talented Interim Assistant Director of Programmes and Delivery, fully committed to our widening participation cause, to join the Senior Leadership Team for 8 months.

In your role, you will ensure that our centres are working effectively, that the high quality of programme delivery to young people is maintained across the network, and that targets are monitored and met. And of course, you will need to  have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions. 

As a member of our Senior Leadership Team you will also play an active and key role driving forward the broader objectives of the charity including its growth plans. As a charity with social mobility as its core objective, IntoUniversity is wholly  committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.

The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We  therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social  backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates,  male candidates and candidates with a disability as they are currently under-represented within IntoUniversity. 

Contract
This is an interim role from September 2024 to May 2025. This role can be either full-time or part-time (0.8 FTE) -  responsibilities will be adjusted proportionally for part-time candidates. 

Start date
September 2024 (or as otherwise agreed)

Working hours
09:00 to 17:30, Monday to Friday.

We are a delivery organisation providing frontline educational services for young people. The role will be based at one of our centres. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our central operations team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day from home.

Location
The role could be based in one of the following offices, with regular travel: Bradford, Birmingham, Bristol, Clacton, Great Yarmouth, Hull, Kirkby, Leeds, Leicester, London, Manchester, Norwich, Nottingham, Weston-super-Mare.

Salary

• £52,000 from September 2024.
• Plus additional London contribution of £2,600 for London-based candidates. 
• (Pro rata for part-time candidate).

Annual leave

• 36 days (33 days leave inc. bank & public holidays + 3 closure days, two in December and one in July) 
• + up to 5 days additional length of service entitlement  (one day per year of service, up to 5) 

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm 
• Employee Assistance Programme including access to medical and legal support
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Tall Ships Youth Trust (TSYT) is a youth development outdoor learning charity which has been improving the skills and life chances of disadvantaged young people since 1956.

We envision a world where all young people strive to create better outcomes for themselves and for their communities. To do this, out on the ocean we empower young people to realise their true potential, supporting them on their journey to adulthood and for some, into volunteering and careers in the maritime sector and the blue economy.

Utilising our fleet of four 72ft Challenger yachts and a 55ft ketch, we were able to support more than 1,200 young people last year. 80% were from disadvantaged backgrounds; 40% were female; and 25% identified as belonging to the global majority. Our aim is to significantly increase the numbers we support over the next few years.

An exciting opportunity has arisen for a part time Trusts & Grants fundraiser to join our small, hardworking team.

The role holder will contribute towards achieving our ambitious yearly income target by helping to maintain our well-established Trusts & Grants portfolio, as well as identifying new funding opportunities as we seek to grow and diversify this income stream.

Responsibilities will include developing and submitting winning funding proposals, reporting on funds spent, and excellent stewardship. The role will form part of the Fundraising, Digital and Marketing team, and will sit alongside our current Trusts & Grants fundraiser, supported by the Head of Fundraising and Marketing.

The ideal candidate will have experience in successful Trusts & Grants income generation, including report writing and demonstrating the impact of funding. They will need excellent written skills, communication skills and good attention to detail.

Our intention is for this role to be covered for three days a week, but the successful candidate will have the opportunity to negotiate their preferred working pattern.

If you’re passionate about helping young people to redefine their horizons, and this role feels like a good fit for you, we’d love to hear from you!

About the role

Ever wondered what it means to work at a grassroots organisation, working hard to fight poverty in the community? Well, this is your chance. We have a unique and exciting opportunity for someone interested in gaining first-hand experience working on the frontlines of a fast-paced, guest-facing charity. 

Sufra has always been #MoreThanAFoodbank, and this role is key to Sufra’s journey in trialling different methods of supporting residents. We are partnering with SALIENT, a team of researchers who are working with the public, partners from local and national government, food charities, community support teams, and the food industry on a range of food-related trials. In particular, they will be conducting a trial at Sufra where a range of different support is offered to Food Bank guests. The aim of the trial is to assess the impact of these different methods, and hopefully come closer to learning what support our guests prefer to receive from our food bank service.

The ideal candidate will work well in a busy environment and will have great people skills. They will have some experience in a customer-facing role, dealing with the public and potentially vulnerable individuals. The successful candidate will be the first point of contact for members that register with the pilot project and will be confident answering queries confidently speaking about the trial. The candidate will work closely with the Food Aid Manager and SALIENT researchers to ensure accurate data tracking once participants are registered, including collating receipts, supporting with feedback interviews, capturing case studies and logging visits. The role will also include supporting the distribution of both parcels and vouchers and ensuring meticulous financial records of this are kept.

People skills are crucial to success in this role, as the successful candidate will be working alongside a range of people, ensuring that they are supported throughout the trial. Due to the diverse nature of Sufra guests, it would be beneficial for this candidate to speak Arabic, Somali, Farsi, or another community language.

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and demonstrate the impact of our interventions in transforming the lives of beneficiaries. There will be training provided by both Sufra and the SALIENT team before the successful candidates starts leading on this exciting project.

We would encourage applications from local residents, with knowledge of the London Borough of Brent to apply.

Role Description

Supporting the smooth running of the SALIENT Food Trial, conducted at Sufra NW London. Supporting across the trial, focussing on participant recruitment, distributing different support methods and maintaining data throughout the trial. We hope to have this candidate in place by mid-August.

Main Duties & Responsibilities

Guest Recruitment

• Sharing information about the research trial
• Leading the recruitment of the trial, checking guest eligibility and contacting Sufra Food Bank guests and clearly communicating the trial in a non-biased and informative manner.
• Answering queries and concerns from Sufra guests and current participants and obtain consent to share data with researchers.
• Anonymising data sets for sharing with researchers.
• Creating awareness of the study amongst Sufra Foodbank volunteers through briefings, sharing links to the study video and information sheets so they are informed of how the study will operate.

Pilot data collection and tracking

• Work alongside SALIENT researchers to maintain a dataset to track participation in research.
• Distributing different methods of support for participants, during usual Food Bank collection hours.
• Implementing financial tracking of transactions made, and ensuring all financial monitoring is up to date and accurate.
• Exploring methods to reengage and support participants with low attendance.

Other Duties

• Joining staff meetings once a month and updating the wider team on the progress of the trial.
• Ensuring that our health and safety protocols and policies and procedures are adhered to.
• Ensuring that the service reflects the ethos, values and core principles of the charity and oversee the project’s development, so it is continuously and sustainably meeting community needs as they evolve.
• Attending regular supervisions with your line manager and staff meetings with the wider team.
• Undertaking any other reasonable duties to support the operations of the charity.

In this role, you’ll take charge of our cash appeals programme, inspiring our incredible supporters to connect with the families we work alongside, take action and become lifelong members of our global family. You’ll collaborate closely with the Head of Supporter Engagement to implement our mid-value strategy to amplify the value of some of our most loyal supporters. In addition, you’ll create inspiring communications and engagement opportunities to improve donor retention and ensure supporters stick with us for the long term.

What we offer

• Flexible working opportunities – hybrid working with ability to work from home ( as well as attend our Bath Office)
• Generous annual leave entitlement - 25 days annual leave, increasing to 27 days after 2 years' service and 30 days after 5 years' service
• Training and development opportunities to personally grow and learn in the role
• A salary sacrifice pension scheme
• A supportive working environment that champions wellbeing and support
• A fulfilling opportunity to contribute to a meaningful cause.

Do you have a desire to end loneliness and improve the wellbeing of older people? Are you familiar with the Greenwich borough and the struggles of its older residents?

We have an opportunity to work on a new project as our Befriending Development Coordinator.

You will work closely with Greenwich residents aged 50 years + and other relevant stakeholders to enable a programme of services, events and activities which seek to improve their health and wellbeing. It will target those who are lonely, isolated, and living in disadvantaged parts of the borough.

This post is based in our offices at Sherard Road in Eltham but will involve work across the borough of Greenwich so the ability to travel easily is important.

If you possess these skills and want to be part of a rewarding project we would love to hear from you. Further information about the post and application forms can be found on our website.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

We are looking to recruit a French speaking Senior Project Coordinator to lead on FIGO deliverables for a WHO project on FP (Family PLanning) and CAC (Comprehensive Abortion Care) competency based learning (CBL). You will lead on coordination of the following in five countries in Africa and Asia (TBC): This is pending the donor contract.

• Developing a strategy for the dissemination of the "Family planning and comprehensive abortion care toolkit for the primary health care workforce" and “ICM Competencies” in collaboration with stakeholders. 
• Conducting assessments of FP and CAC competency education and performance gaps.

(For further detail about this role, please review the attached Job Description and Person Specification).

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds. We are an equal pay champion and we don't ask salary history. 

Location: The role is based from FIGO House, Waterloo, London SE1 with 'blended / hybrid working' i.e. with combined office and remote working.

We are looking for an empathetic self-starter to become our new Legacy Manager. This is a varied role, where you will be working with the Head of Individual Giving & Legacies to plan and manage the full breadth of a small legacy programme, which has huge ambition for growth.

You will be managing our legacy marketing programme; maximising the opportunities available to encourage supporters, and potential supporters to leave a gift in their Will, so that we can help more young people in the future. This currently includes a series of in-person legacy events at our centres as well as developing and delivering training to colleagues, so they are confident in promoting legacy giving to supporters they work with.

You will be the internal lead for legacy administration, working alongside our in-house legal team and our external legacy administration agency, to ensure that all estates are correctly administered, and that we realise the full value of the legacies left to The Trust. You will be working with supporters to answer their questions about legacy giving, and working with the next of kin to ensure that their loved one’s legacy is cherished.

If you are supporter-focused, experienced in legacy fundraising or supporter stewardship, and someone who is empathetic and sensitive then this is the role for you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Legacy Manager? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Legacy Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Join a passionate, dynamic and expert team, committed to unlocking the power of Black history to inspire and empower.

An experienced, driven and proactive Senior Funsraising Manager is wanted for the role at Black Cultural Archives, Brixton.  You will secure funding for the preservation of the archives and celebration of Black history.  Our ideal candidate is a talented, enthusiastic and experienced Fundraiser, with knowledge of corporate, trust and major giving.  Don't just be a Fundraiser, be a changemaker and transform the appreciation of Black history for generations to come.

SALARY: £48,000 pro rata

Part-time: 4 days a week

Reporting to: Lisa Anderson, Managing Director

BASED AT: Black Cultural Archives (BCA) Headquarters, Brixton

Exciting leadership opportunity for a talented, passionate fundraiser!

Black Cultural Archives (BCA) is looking for a Fundraiser to join our team of inspirational change-makers. Reporting to the Managing Director and working alongside the Deputy Director, Marketing and Programme Managers, you will drive our ambitious fundraising plans.

This role will work towards the strategic aim of making BCA resilient, flexible and entrepreneurial. The role will oversee and manage all fundraising income streams, in particular, cultivating and securing income from our list of prospects, producing high-quality proposals and impact reports.

If you have a passion for the importance of cultural heritage, history and education, coupled with a track record of successful fundraising, we want to hear from you! Apply now to make your mark and play a pivotal role in the future of Black Cultural Archives.

#BCA #SeniorFundraiser#Fundraising #BlackBritishHistory #JobOpening #JobOpportunity #Culture #Education

About Black Cultural Archives (The BCA)

Inspired by Pan-African civil rights leader Queen Mother Moore, our founders established Black Cultural Archives in 1981 with a mission to create Britain's first archive-museum dedicated to representing the culture and history of Black people in Britain. Today we are a national institution dedicated to collecting, preserving, and celebrating the histories of Black people in Britain in order inspire and give strength to society. Our work falls into three areas: Collect and Activate - covering the work of our collections team to make our archive materials accessible for research and knowledge production, Educate and Inspire= covering the work of our learning team and workforce development projects to support Black history education and heritage skills development, and Celebrate and Champion - covering our exhibition and events programme that encourages engagement with the knowledge held within our archives.

What we need from you

As a talented fundraiser, developing new business across various income streams, you will possess fantastic written and verbal communication skills, and have a proven ability to successfully apply these to a range of products and audiences in order to increase income.

You will be able to balance the needs of the audience and organisation and ideally, you'll also have some experience of managing events, and genuinely care about giving outstanding support to your stakeholders in order to generate more money.

You will grow to understand our potential donor pool and hold a vital role in planning events and coordinating other activities to encourage donations and help us move toward our vision of being the home of Black British history. You will work with a close-knit, enthusiastic team under the Managing Director to meet and exceed fundraising goals.

You will have a proven track record of generating income by writing high-value trusts and foundation proposals and the ability to build and influence relationships at all levels. You will be a creative and emotive storyteller with the ability to work independently and proactively.

Want to join an award-winning organisation?

As a national institution we aim to reach as many people as we can!  That means that our small and friendly team of dedicated professionals enjoy roles with a wide range of responsibilities, all aimed at making a difference.  You will be at the forefront of representing one of the most respected and high-profile cultural heritage charities in the country.  And that's not all!  All our team benefit from:

• Continual development opportunities
• Attractive salary and benefits package
• A chance to join an organisation that makes a real difference

To apply, please send your CV and cover letter. Any questions relating to the role, please contact Kirsty.duffey@ hrdept .co .uk

Key Notes:

• We cannot sponsor visa applications. This role is only open to people who have the right to work in the UK.
• You will be expected to work some public holidays in line with the public programme, when time off in lieu will be given in return.

Closing date for applications:  Friday 5th July.

This is a pivotal role at Physics Partners, which will enhance our support for physics teachers nationwide, particularly non-specialists. We are seeking a dynamic and proactive individual to lead the improvement of our professional learning for teachers of physics.

Reporting directly to the Chief Executive Officer, the Education Director will oversee the training content and serve as a key member of the executive team, contributing to strategic planning for the organisation. This role is critical for reviewing, enhancing, and innovating our current support.

The ideal candidate will be a strong communicator and team player with a background in physics education. Given Physics Partners' agile nature, you must be comfortable working remotely and adaptable to changing requirements.

For over 75 years MAF has been working in partnership with hundreds of Christian and relief organisations, enabling practical help, physical healing and spiritual hope to be delivered to some of the world’s most remote and inaccessible communities.Leading the people team you will oversee the development and implementation of our PEOPLE strategy designed to attract, develop, and retain a high performing and creative workforce who are passionately engaged with our vision to see isolated people changed by the love of Christ. Part of that plan will be the development of strategies to address our recruitment needs both in the UK and overseas. The Director will also provide strategic level HR leadership to our 60+ UK based staff and 30 staff and their families overseas.

Reporting to the CEO, you will serve on the six-strong senior leadership team contributing to the wider organisational strategy and play a central role shaping the Christian culture of the organisation.

There is an occupational requirement for the job holder of this position to be a committed Christian.  Additional information is available on request.

Responsibilities

 The Director of People and Culture has nine key performance areas

1. Enhancing learning within the charity to ensure that we have the skills, experience and mindset needed to move forward.  (Learning & Development)
2. Shaping our practice to align with our Values, Mission, and Cultural Norms (Culture)
3. Creation and maintenance of a positive culture promoting staff wellbeingand community.  (Wellbeing)
4.  Design and  delivery of strategies to increase the number of new recruits to serve overseas and attract and hire talent to serve in our offices in the UK. (Talent Acquisition)
5.  Shared responsibility for Improving Partnership internally within MAF UK and externally with MAF International (MAFI), other Resourcing Groups and mission and Church groups within the UK. (Partnership)
6.  Taking thelead on all HR related issues and acting as a trusted partner and guide to members of the Executive Team. (Leadership)
7.  Managing our compensation and benefits schemes to ensure that MAF UK compensation remains fair and competitive. (Compensation & Benefits)
8. Maintaining a high level of legal awareness and ensuring HR legal obligations are maintained and our policy and practice is appropriate (Legal & Finance)

• • Ensure that HR policy and practice remains compliant 
  • Ensuring that our ‘Safeguarding’ responsibilities are upheld, staff receive training and DBS checks as appropriate 
  • Oversight of the People budget including the international staff, recruitment and training.

9. Professional Development by maintaining currency with employment legislation, HR good practice, and trends within Christian mission organisations 

Qualifications, Skills & Experience

Requirements:

Education/Qualifications:

• Degree or equivalent standard
• CIPD qualified (Level 7 - Chartered membership)

Experience:

• Proven experience in senior HR, management, and leadership roles
• Success in HR strategy design and change management
• Significant experience in recruitment

Skills/Abilities:

• Strategic planning and financial management expertise
• Excellent communication, presentation, and training skills
• Ability to influence at all levels within a complex organisation
• Knowledge of UK HR employment legislation

Personal Attributes:

• Committed evangelical Christian, able to represent MAF's mission, values and beliefs
• Emotional resourcefulness and service orientation
• Flexibility and adaptability towards others and circumstances

Terms and Conditions

• Location: This role can be based at the MAF UK Offices in Folkstone, Kent or optionally could be in the Oxford, Cambridge arc as we seek to launch a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector region.  Up to two days a week in our Folkstone Office might be initially required.We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.
• Working Hours: This is a full time role (at least 36 hours per week, with 1 hour for lunch daily unpaid) but requiring some flexibility on the successful candidate to work additional hours occasionally some of which could be outside the normal business hours.   Hours should be agreed with line manager.
• Travel: Flexibility will be required for working additional hours and travel to meet business needs (inlcuding overseas travel) or for travel/meetings on weekends or evenings.
• Annual Leave: Annual leave entitlement of 22 days per year and 8 paid public holidays per year.
• Pension Scheme: Non-contributory (10% of salary).
• Probation: 6 months
• Notice Period: 3 months each.
• Salary: circa £65,000 per annum

Deadline for applications: midnight Sunday, 28th July 2024.

We are looking for a Customer Experience Manager - Scout Adventures to join our Adventurous team.

Location:  Gilwell Park, Chingford, London, E4 7QW (Option to live in on site)

Salary:£31,716 per annum, Band E, level 3 

Term: Permanent

Working Hours: 40 hours per week - Including some evenings and weekends

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

About the Customer Experience Manager Role: 

As Customer Experience Manager, you will be the Centre champion of our ‘Think FRESH!’ customer journey framework (Fun Relevant Effective Simple Helpful) and oversee and improve all aspects of our onsite customer journey. You will drive retention & support income generation through the delivery of fun, innovative events, and the implementation of service standards that exceed customer expectations.

What we are looking for in our Customer Experience Manager:

• Prior experience operating as a manager in a customer experience focussed environment.
• Excellent communication and interpersonal skills, with an ability to influence and negotiate with a wide range of audiences, both internal and external
• Comfortable managing your own workload, time, and logistics.

• Experience and knowledge of residential hospitality, group travel, food & beverage operations or a related hospitality industry. Excellent customer service skills and awareness of customer expectations to ensure the customer is at the centre of decision-making.

Key responsibilities as our Customer Experience Manager:

• In partnership with the General Manager and the wider Scout Adventures leadership team, lead the way to support the customer experience journey at Gilwell Park, ensuring that every visitor has a memorable experience and is engaged in the rich story of Gilwell.
• Line manage and lead key members of our booking, administration and events team, ensuring they have the tools and support that they need to complete their job effectively.
• Review and implement customer service standards to ensure consistent standards of service delivery are met for improved customer relations.

As our Customer Experience Manager in return, we offer you:

• Work in a way that suits you, your role and your department
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Three extra days over Christmas (that’s our gift to you) 

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours
• Store Discount at our Scout Store + other online benefits
• Study and volunteer leave

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The closing date for applications is 23:59pm on Sunday 14th July 2024

Telephone Interview: Friday 19th July 2024

Interview are expected to be held in person at Gilwell Park on Friday 26th July 2024

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Circa £52,000 per annum

35 hours per week

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our ICT Applications Manager.

This is a new role delivering reliable and responsible applications management to over 350 colleagues. You will have sound technical knowledge of applications security, performance monitoring, data management and reporting. Previous experience of some of our key systems including SharePoint, M365, Salesforce, UNIT4, PowerBI, Zendesk or Asana will be needed.

You will be able to motivate and communicate with colleagues in all areas of the organisation, providing well-founded and honest advice on options for improvement of business outcomes as well as dealing with day-to-day technical and user support issues. If you have a track record of delivering high-performing applications, a commitment to improving business effectiveness and the ability to effectively communicate and present knowledge to a variety of audiences, we want to hear from you.

Act now and visit the website via the apply button to apply online.

Closing date: 8am, Monday 8 July 2024.

First Round Interview date: Friday 26 July 2024 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a recruitment platform called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

Our office is located on the Queen Elizabeth Olympic Park in Stratford, East London. Colleagues work at least one day a week in the office and the rest of the time from home.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and disabled candidates because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Are you passionate about ensuring quality and inspiring educational resources and programmes are at the forefront of citizenship education in the UK? 

Want to play a key role in shaping a new and exciting direction for our education offer and contribute to creating active citizens of the future?

Young Citizens is an education charity on a mission to empower young people to actively engage in society. For over three decades, we’ve been giving young people the tools to understand society’s institutions and tackle its biggest issues. We are a national charity that makes big impact with a small central team and networks of volunteers.

This is a new role that will be responsible for overseeing the quality, development and evaluation of the Young Citizens’ education offer for children and young people – with a specific focus on resources and training. 

The Education and Impact Manager will project manage our work across subject areas (social, democratic and legal education) and across educational phases (mainly primary and secondary). In addition, this role will lead our evaluation processes so we can evidence the impact and outcomes of our work against our theory of change.

Role snapshot:

• Review and develop our educational resources and training offer
• Project manage the delivery of new and updated materials/training and liaise with our internal team as well as external partners in their effective delivery and dissemination
• Oversee their implementation in different settings, writing some personally and using freelance contributors and/or corporate volunteers
• Create and implement an impact measurement framework that feeds into our theory of change and that meets that reporting requirements of our funders and partners
• Develop consistent mechanisms to generate effective and resource-conscious evaluation and feedback to inform decision-making and development
• Manage the staff or freelance contributors responsible for developing our learning resources – ensuring that goals and targets are set in line with organisational plans
• Actively manage corporate partners to provide key updates around any contracted development

Who are we looking for?

We believe the ideal candidate is passionate about writing and developing quality and engaging educational resources for school aged children.

You will have up-to-date knowledge of the UK educational system and detailed knowledge of the PSHE and/or citizenship curriculums for schools.

You will have strong interpersonal skills and project management skills with demonstratable experience working collaboratively and proactively with key stakeholders to deliver high standards of work. 

This is an exciting time for the Charity whilst we review and develop our resources and programmes, the ideal candidate will be keen to help shape the direction of our work whilst demonstrating resilience and the ability to handle ambiguity.  

If you are enthusiastic about the opportunity to have a significant impact within an organisation focused on social good, we would love to hear from you!

To find out more about the full scope of this role, please see the recruitment pack.

Benefits of working at Young Citizens 

In addition to joining a small friendly, dynamic and supportive staff team, Young Citizens offers:

• hybrid and flexible working options
• enhanced employer pension contribution
• 28 days annual leave plus eight Bank Holidays
• paid volunteering leave
• a day off for your birthday
• employee assistance programme
• enhanced sickness and maternity policies
• season ticket loan
• an opportunity to make a real difference to help children and young people benefit from quality, inspiring citizenship education!

 This is a hybrid role with some days at our London office each week. Candidates should be based within a reasonable commute to London and have the existing right to work in the UK to meet the requirements of this role.