Learning jobs

Do you share our belief in the importance of small charities and the power of skilled volunteers to drive meaningful, lasting change?

At Cranfield Trust, our mission is to bring together skilled volunteers and small charities to strengthen organisations, develop leaders and deliver impact that lasts.

Small charities play a vital role in communities, often at the frontline of complex and urgent challenges.  But the environment that small charities have to operate in is becoming more demanding, with uncertain funding, rising demand, stretched leadership capacity, and a range of other issues that are currently impacting the sector.  

We deliver free, capacity-building services and support for small charities, utilising proven approaches that address organisational challenges and leadership development.  We are at an important point in our development, with a new CEO and a new strategy.  Demand for our support is high and growing rapidly, and how we respond will shape our future impact.

We are looking for an experienced fundraising and relationship manager, who is motivated by the difference our work makes for small charities throughout the UK.

About this role

As Philanthropy and Partnerships Manager, you will play a central role in developing and managing Cranfield Trust's high-value relationships with funders, donors and partners. This includes identifying new funding and partnership opportunities, shaping compelling proposals, and building and stewarding trusted relationships that lead to long-term support. 

You would be joining us at an important point in our development, with a new CEO, and a new strategy being introduced later this year. Demand for our support is high and growing rapidly, and how we respond will shape our future impact.

This is a remote working role, open to candidates based anywhere in the United Kingdom, but occasional attendance at face-to-face meetings, events and in-house training/development is a core requirement of the role.  In this role, you will work closely with our Wales and Scotland Managers and we are keen to hear from interested candidates in Scotland or Wales.   

You do not need to meet every role requirement to apply. But you should be ready to build an understanding of our work and share our passion for the difference it makes. Whether your experience fully matches the role description, or you bring relevant skills and a strong motivation to learn, we encourage you to apply.

In return, we can offer a flexible, purposeful role in a team that is highly committed, clear on priorities and motivated by our mission. Our staff survey reflects this, with 100% of colleagues feeling committed to delivering high-quality work.

We want to hear from a diverse range of applicants.  We are committed to equity, diversity and inclusion and we want this to be reflected in the diversity and geographical spread of our team.  If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Please read more information about the role and how to apply in our Recruitment Pack on our website. 

This role sits at the heart of Medical Justice, ensuring the organisation runs smoothly and effectively. You will play a key role in connecting people, systems, and processes, enabling us to respond efficiently and compassionately. You will be the first point of contact for anyone calling Medical Justice, providing welcome and support to clients, their family members and volunteers. You will support the coordination of clinician visits, manage essential organisational systems, and contribute to the accurate recording and reporting of our work.

We are looking for someone with proven experience across administration, operations, IT, and finance, ideally within an NGO or human rights organisation. You will be highly organised, proactive, and comfortable managing a varied workload, with experience in office coordination, maintaining systems, and supporting teams to work efficiently and collaboratively. Your contribution will help ensure our clinical evidence, advocacy, and casework can achieve meaningful and lasting change.

There will always be opportunities to learn and grow in this role. We are looking for someone who is passionate about supporting the team to challenge the health harms associated with immigration detention, and who is eager to play a key role in developing new initiatives, strengthening the organisation, and driving greater efficiency for the whole team.

Location: North London, the role is hybrid with 3 days based in the office each week.

Reports to: Head of Operations

Salary: £33,000 per year

Contract:  Permanent, 37.5 hours per week

About Medical Justice:

Medical Justice works to uphold the health and associated legal rights of people in immigration detention and provides medical evidence, so the devastating health harms of detention are understood and acted on. Our paid and volunteer clinicians visit people held in immigration detention, document scars of torture, assess deterioration in health, and challenge medical mistreatment. We use medical evidence to secure lasting change through research, policy work, and strategic litigation. We work with parliamentarians and the media.

How to apply:

Please read the candidate pack carefully, you will need to send a completed application form and CV to be considered for this role. The application form can be downloaded from our website by clicking the 'Redirect to Recruiter' button below.

Application close on Thursday 2 July at 23:30. We are unable to accept any incomplete or late applications.

We welcome applications from refugees and other migrants, and from people with lived experience of detention, which could include detention in another country, or in the UK (immigration detention in an IRC or prison or being placed in institutional asylum accommodation such as military barracks).

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website.

Salary £26,938 - £29,264 (pro rata of £33672 – 36580)

Hours .8 FTE (equivalent to 4 days per week), to suit both you and the needs of the Charity. This will include some ‘out of hours’ cover.

Location Much of the work is undertaken from our houses located around Birmingham. Office work is undertaken from our Office base and from home by arrangement.

Responsible to Operations manager

Key tasks: To work with other staff and volunteers to ensure that Hope’s houses are clean, safe and comply with legal standards; To help people move into and out of Hope Housing and to work with other Hope staff and other organisations to promote residents’ well-being and to support newly granted refugees on their road to independence.

Job description

1. Ensure that houses and gardens are safe, welcoming and well maintained

2. Undertake simple repairs and maintenance to Hope Houses

3. Commissioning repairs where appropriate, within Hope’s housing maintenance budget.

4. Complete and record regular fire and health and safety checks.

5. Ensure rooms are clean and ready for new clients to move into

6. Help new residents move in and provide an induction.

7. Undertake and document client risk assessments

8. Help new refugees develop and carry out plans to help them thrive

9. Ensure safeguarding of clients in accordance with Hope’s safeguarding policy and procedures

10.  Complete License Agreement and diarise end dates

11.  Draft eviction letters and supporting letters when required

12.  Assist with obtaining client documents

13.  Empower residents to register and engage with appropriate health services

14.  Encourage residents to get involved in activities likely to contribute to their well-being.

15.  Help clients develop the skills needed for life after leaving Hope Projects

16.  Conduct and record house meetings when required

17.  Help residents move out at the end of their license

18.  Assist with the support and running of the regular monthly residents meeting ‘Hope Asylum Voices’

19.  Accurately record work with clients using outlook diary and lamplight database.

20.  Build relationships with organisations, volunteers and charities

21.  Contribute to planning and the development of Hope Project

22.  Liaise with partner agencies

23.  Develop and maintain positive rapport with clients whilst maintaining professional boundaries

24.  Commitment to learn and develop new skills to meet service needs

25.  To provide training where required

26.  Attend Team Meetings, Steering Group and other Partner meetings. To maintain a good relationship with other Hope staff and partners

27.  Contribute to the wider work of Hope Projects including fundraising and awareness raising.

28.  Help raise awareness of Hope Projects and the issue of asylum destitution

29.  Engage with regular support and supervision

30.  Undertake training when required

Person specification

Experience

1. Experience of working supportively with vulnerable / at risk people

Ability

2. Good listener

3. Able to assess safety in houses

4. Able to assist in the safeguarding of at-risk people

5. Able to carry out basic repairs

6. Able to liaise with contractors such as plumber and electricians

7. Organised, able to effectively time-manage a varied workload

8. Capable of working on own initiative outside of an office environment

9. Good written and spoken English

10.  Ability to use common office IT software and to record work on a database

11.  Able to work within a budget.

Knowledge

12.  Understanding of issues affecting Refugees and destitute asylum seekers

Qualities

13.  Sympathy towards Refugees and destitute asylum seekers

14.  Good at communicating with colleagues and managers

15.  Willing and able to travel around Birmingham

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Policy and Public Affairs Manager
Contract: Permanent
Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours (0.8 FTE) where possible).
Salary: £44,167 per annum
Location: London Fields, E8. NCB promotes a hybrid, flexible way of working with 2 days working in the office.

The Vacancy

The Policy and Public Affairs Manager will act as a driving force behind our credibility and impact across key policy areas, working to influence national policy development and decision making and help enshrine good practice in law. It will also grow our presence in the sector as thought leaders, drawing on a range of evidence to take richer and deeper positions on the solutions needed to bring improvements.

This position will ensure that robust policy development is translated into effective public affairs and influencing strategies, ensuring that solutions to complex policy issues are understood and acted upon by decision-makers. The role will manage and deliver key elements of NCB’s core work across policy and public affairs, lead the delivery of funded projects and provide robust project management, and actively contribute to project proposals and income generation.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 08:00am, Monday 6th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As an Executive Assistant your responsibilities would include: -

· Manage the Chief Executive’s diary, meetings and priorities.

· Arrange meetings and prepare supporting papers and materials.

· Take clear, structured minutes and track actions.

· Follow up on actions and support progress across teams.

· Help co-ordinate projects, plans and organisational activity.

· Support Board and Committee administration.

· Assist with internal communications, meetings and staff events.

About you

To be successful in this role you will need:

· Experience in an Executive Assistant or similar role

· Strong organisational and administrative skills

· Experience coordinating work, projects or completing priorities.

· Excellent attention to detail and ability to meet deadlines

· Confident communicating with senior staff and stakeholders

· Proactive, reliable and comfortable taking initiative

· Keen to learn and take on new challenges

Why Join us

· Flexible, primarily home-based role

· Opportunity to work closely with the Chief Executive

· A varied role with real responsibility and exposure

· Supportive environment where you can develop and grow

· The chance to contribute to meaningful work in a charity setting

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First Can Offer You  

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, visit the Carers First website and click on the ‘Apply Now’ button to begin your application.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

· Closing date: Monday 29 June 2026- we reserve the right to close the vacancy early if we receive sufficient applications for the role.

· Shortlisting: Week commencing 29 June 2026- all successfully shortlisted candidates will be invited to an interview via Microsoft Teams.

· Interview date: Friday 10 July 2026

Carers First is an Equal Opportunities Employer

Positive      Collaborative      Ambitious

We are looking for a short term temporary Fundraising & Comms Assistant for a childrens social welfare charity . You will be providing strong administrative and coordination support across fundraising and events.

Hybrid working min 2 days in the office in Rugby

The Role
Administrative & Fundraising Support
Provide day-to-day administrative support to the fundraising team, including processing donations, sending thank-you letters, and responding to supporter and event enquiries promptly and warmly.
Maintain accurate records within CRM/database, keeping supporter and donor information up to date and well organised.
Support the preparation of funding applications to trusts and foundations, helping to gather information, draft sections, and track deadlines and reporting dates.
Help keep a clear record of grant deadlines, supporter communications, and event timelines so nothing is missed.
Community Fundraising Support
Act as a friendly first point of contact for community fundraisers, supporters, and volunteer-led groups, making sure they feel supported, appreciated and well looked after.
Provide resources, materials, and practical guidance to regional networks and individual fundraisers taking on challenges or local events.
Help coordinate community fundraising activity, including sending out fundraising packs, tracking sign-ups, and fo
Social Media & Communications Support
Events Support
Support the delivery of the fundraising events, assisting with logistics, materials, volunteer coordination, and supporter communications before, during, and after each event.
Help promote events across social media and to community fundraising networks to maximise sign-ups and income

The Candidate
Any exposure to fundraising, events, customer service, or administration (paid or voluntary)
Strong written skills, with good attention to detail and the ability to help draft clear, accurate and engaging communications and supporter correspondence.
Enthusiasm for building relationships and a genuine interest in how charities raise income and find new opportunities.
An interest in fundraising events, and a willingness to help with planning and delivery, including supporting logistics and volunteers on the day.
Confident using standard IT (e.g. Microsoft Office/Google Workspace) and willing to learn to use CRM/database systems to maintain records and support reporting.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Strategic Partnerships Manager 

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Are you ready to take on a new challenge at a leading UK charity and help make a real difference for brain tumour patients and their families?

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One in three people in the UK knows someone affected by a brain tumour. Brain Tumour Research is determined to change this. We are the only national charity focused on finding a cure for all types of brain tumours.

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We are campaigning to increase the national investment in research to £35 million per year and funding sustainable Centres of Excellence across the UK.

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Since the Charity was launched in 2009, we have invested £37.5 million in research into brain tumours, supporting game-changing science that with benefit patients in years to come. We are the leading voice of the brain tumour community, influencing governments and larger charities to invest more in this devastating disease.

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Our last financial year was our most successful fundraising year to date, and we’re building on that momentum and looking ahead with ambition. We are now searching for passionate people to help us achieve the next steps on our journey to get closer to a cure.

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We are recruiting for a Strategic Partnerships Manager to join our team. This role will play a crucial part in the Income Generation and Development team ​and support the wider charity to achieve our strategic aims.

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• Are you passionate about making a difference for brain tumour patients and their families?· Would you like to work for an innovative and influential UK medical research charity?
• Do you live within a commutable distance from Milton Keynes?
• Do you have proven experience in fundraising, partnerships or philanthropy roles?

If you answered yes to these questions and you’re ready to take the next step in your career, we’d love to hear from you.

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To learn more about this position, the required skills and experience, and the Charity, please read our Recruitment Pack.

We look forward to receiving your application.

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We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face-to-face second interview, held at our head office in Milton Keynes.

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We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

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Closing Date: 26th June 2026

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

Harris Hill is delighted to be supporting an ambitious social enterprise charity in Kent in their search for a Head of Corporate Fundraising.

Salary: Up to £55,000 per annum + Car Allowance: £3,500 per annum
Bonus: Up to £5,000 (non-contractual, subject to achieving targets)

Kent | 37 hours per week

They are looking for an experienced and ambitious fundraising leader to drive the next phase of growth for their corporate partnerships programme.

This is a fantastic opportunity to join a values-driven organisation with significant ambitions for the future. Over the past four years, they have built a corporate fundraising programme from scratch, growing income to more than £400,000 per year. They are now seeking a talented fundraiser who can build on this success, shape future strategy alongside the Director of Fundraising, and play a key role in delivering their ambitious five-year growth plans.

Leading a team of three, the successful candidate will be equally comfortable developing strategy and delivering against it. They will enjoy motivating others, identifying new opportunities, and maintaining a hands-on approach to securing and growing corporate partnerships. This role offers exposure to a diverse range of partnership types and the opportunity to make a significant contribution to the organisation's long-term success and impact.

Key Responsibilities

• Lead and grow the corporate partnerships programme, driving sustainable income growth.
• Secure, develop and manage a range of corporate partnerships.
• Work closely with the Director of Fundraising to help shape and deliver the organisation's ambitious five-year strategy.
• Lead, motivate and develop a team of three fundraisers.
• Build strong relationships with corporate supporters and key stakeholders.
• Monitor performance and ensure income targets are achieved.

What They're Looking For

• Proven success in securing and growing corporate partnership income.
• Experience of developing fundraising strategy and delivering against ambitious targets.
• A confident and supportive people leader with experience of managing teams.
• Excellent relationship-building and influencing skills.
• A hands-on fundraiser who enjoys balancing strategic leadership with direct income generation.
• Someone excited by the opportunity to build on an already successful programme and help drive future growth.

Candidates should be based in Kent or within a reasonable commuting distance and be comfortable travelling across the county as required.

Apply to Hannah at Harris Hill onto learn more and get the full job pack. Rolling recruitment

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics

Are you able to build excellent relationships? Do you have fundraising or customer service experience? Can you adapt your communications to a wide range of audiences?

Then we might have the perfect job for you!

Title: Supporter Engagement Assistant
Reports to: Supporter Engagement Coordinator
Hours of Work: Both Full time and part time hours available (21 – 35 hours per week)
Salary: £23,853 per annum, FTE
Based: Bristol – Office base at County Gates, BS3 2JH

About Us

We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can.

About You and The Role

At Great Western Air Ambulance Charity, we’re looking for a new Supporter Engagement Assistant to support our regional team. This role focuses on providing excellent stewardship for supporters and former patients across the communities we serve. It also calls for real passion – for our cause, for the people we help, and most importantly, for the people who help us save lives.

We’re looking for someone who is dedicated to doing their best, a person who can work independently but can collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Whilst having experience of working with a charity would be beneficial, it is not essential. The successful candidate will have great customer service and communication skills as well as the ability to manage and develop projects. This role may suit a career changer who can demonstrate transferable skills.

GWAAC is a great cause to fundraise for, we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

Closing date: 9am on Friday 10th July 2026
N.B. Applications may close prior to the deadline if sufficient high-quality applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding.

Please contact us if you require reasonable adjustments.

No agencies please.

Prospectus is excited to be working with our client in their search for a new Head of Public Fundraising to join their team. The organisation is a charity for people with coeliac disease - a condition estimated to affect 1 out of every 100 people and to be twice as common in women as in men - and the skin manifestation of the condition, dermatitis herpetiformis. They work with patients, healthcare professionals, the NHS, legislative bodies, other charities and the gluten free food industry to help improve the lives of all people affected by coeliac disease.

This role is offered on a permanent contract basis, paying a salary of £52,572 per annum, with flexible working arrangements between home and their High Wycombe office.

The post holder will lead the organisation's public fundraising, driving sustainable growth across individual giving, community fundraising, events, lottery, raffle and merchandise. They will be responsible for delivering the organisation's 5-year fundraising strategy to maximise return on investment, grow long-term supporter value, and contribute to the charity’s mission — including the shared responsibility of income generation for the organisation's research fund.. The postholder will combine strategic vision with hands-on delivery, building strong internal and external relationships, fostering innovation in fundraising approaches, and ensuring a best-in-class supporter experience that deepens loyalty and maximises engagement and impact.

They are looking for a candidate with demonstrable experience in a similar fundraising leadership role, with the ability to motivate a team. They are looking for someone who can provide strategic leadership, bring greater focus and prioritisation to their fundraising activity, strengthen supporter engagement and stewardship, and build the foundations for sustainable income growth through a more insight-led and audience-centred approach. The ideal candidate will be motivated by a commitment to the coeliac community, with a strong interest in helping to fund research and initiatives that make a meaningful difference to people’s everyday lives.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustments to any part of the process, then please contact Firas El Dib at Prospectus.
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If you feel you meet some of the criteria, but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and, hopefully, your application, so we look forward to hearing from you.

In order to apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Corporate Complaints Manager

Cambridge

Permanent

Full-Time

This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.

You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.

You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.

You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.

About the role

Reporting to the Executive Director, Customers Services you will:

· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses

· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice

· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.

· Analyse complaint data and identify trends, root causes, and opportunities for improvement

· Support continuous improvement across the complaints process and customer experience

· Prepare our internal and external reporting and self-assessments and ensure they are published on time.

What You’ll Bring

You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.

Experience

· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment

· Experience of implementing change to drive up standards and performance

· Experience of using and improving databases / IT systems for customer and/or complaints data.

· Experience of collating and presenting data to a range of audiences

· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing

Skills

· Excellent communication, influencing and listening skills

· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance

· Excellent investigative and problem-solving skills

· Excellent analytical skills, using data to drive improvement

· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs

· A collaborative and assertive approach to working with colleagues and teams to drive improvement

Qualification:

Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.

Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.

Benefits of working for CHS Group:

· Employee discount scheme (retail, leisure, gym membership and fitness equipment)

· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

· Employee Assistance Programme

· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. 

· Cycle to work scheme (salary sacrifice)

· One day off a year to volunteer for a charity of your choice

· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

· Company sick pay

· 58p per mile business mileage allowance

· Refer a friend scheme (£250)

· Contributory pension scheme, which both you and CHS contribute to

· Enhanced maternity and paternity leave

· Flexible Working Policy

· Full induction

· Comprehensive free training and development opportunities with paid time off

· Free DBS (for relevant posts)

· Free onsite/nearby parking

· Hybrid Working Policy

· Flexitime

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026

INTERVIEWS: Friday 31st July 2026

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit.   

We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities.  Our residents will live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.

We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims.  We operate with these values:  respectful, inclusive, conscientious, compassionate, honest.

We’re looking for someone proactive and flexible to help us for the first six months, as we set up the building, set up our new systems, and move everyone in.  This will be a really varied role where no two days are the same, and will be a mixture of administration and practical tasks.  You could be getting our staff kitchen set up, preparing the paperwork for a new resident, helping someone set up their heating controls or utility accounts, setting up and updating databases, answering queries at reception, logging maintenance tasks or helping with an event.

You might well have some housing experience already, or have worked with older people, but we also value transferrable skills, lived values and the ability to learn quickly.

An enhanced DBS check will be required.  This will be a fixed term contract from mid-July 2026 for six months.  We are open to offering this role on either a full time basis or an alternative working pattern of at least 25 hours per week.

You’ll bring:

· Confidence in organising and prioritising a varied workload

· Good administrative skills and ability to create and keep accurate records

· A proactive, flexible “can do” approach and the ability to “hit the ground running”

· Good communication skills with a wide range of people.

· a strong commitment to safeguarding and to respecting diversity and inclusion. 

We can offer:

· a salary of £26,000 - 28,000 per annum pro rata

· membership of the Social Housing Pension Scheme (defined contribution)

· a friendly and supportive working environment with strong values, good staff facilities (and free tea and coffee)

· lots of variety and a range of experience

· the opportunity to be part of setting up something brand new from the very start.

For more information please see the full job description and person specification attached.

Harris Hill are delighted to be working with a great charity charity to recruit for the Lottery Fundraiser.

We are looking for an enthusiastic and motivated Lottery Fundraiser to join Income Generation team. This is an exciting opportunity to help grow a highly successful weekly lottery programme that raises almost £1 million annually to support vital community services.

Working within a friendly and ambitious fundraising team, you will play a key role in recruiting and retaining lottery players, developing engaging marketing campaigns, supporting raffle promotions, and building relationships with supporters, volunteers, businesses, and local communities.

About the Role

As Lottery Fundraiser, you will:

• Develop and deliver targeted marketing campaigns to attract new lottery players and retain existing supporters.
• Promote lottery products, celebration favours, and bi-annual raffle campaigns.
• Build strong relationships with supporters, volunteers, businesses, and community groups.
• Coordinate recruitment and stewardship activities through telephone, email, and written communications.
• Work closely with retail and fundraising colleagues to maximise income opportunities.
• Monitor performance, analyse trends, and produce reports to support decision-making.
• Ensure all lottery activities comply with relevant legislation and regulatory requirements.
• Represent the organisation at events, presentations, networking opportunities, and community engagements.

About You

We're looking for someone who is:

• Organised, proactive, and highly motivated.
• Experienced in delivering successful campaigns and working towards financial targets.
• A confident communicator with excellent written and verbal skills.
• Comfortable building relationships with a wide range of people.
• Able to manage multiple priorities and meet deadlines.
• Detail oriented, with strong administrative and analytical skills.
• Proficient in Microsoft Office and database management systems.
• Passionate about making a difference through fundraising and supporter engagement.

Previous experience in fundraising, marketing, sales, customer engagement, lotteries, or the voluntary sector would be advantageous, but we also welcome applications from candidates with transferable skills and a willingness to learn.

Salary & Benefits

• Salary: £27,788- £29,250 per annum
• Contract type: Permanent, full time,
• Location: Telford, Shropshire , Office based (flexible)
• Deadline: On rolling basis
• Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Weston Park Cancer Charity is here to face cancer with you.  Our services, advice and support are for you and the people close to you, helping everyone to live with and beyond cancer. The funds we raise also support vital, pioneering research and clinical trials led by the exceptional medical experts at Weston Park Cancer Centre.  It’s our job to care in every sense for our patients and their families.  Our help is free, and we’re here for you, together every step.

What you do

Main purpose of post

This is an important role in the fundraising team which is responsible for identifying, developing, and converting opportunities to generate income to achieve Weston Park Cancer Charity’s strategy. This role will support the Senior Corporate Partnerships Manager to secure income generation through corporate organisations. It carries an income target aligned to the grade of the post holder, within an overall corporate income target of over £400,000 per annum.

You will be expected to understand Weston Park Cancer Charity’s unique offer, the needs and priorities of our corporate partners and be capable of taking our propositions and clearly shaping them to create mutual value for the communities we support and our partners.

Key Responsibilities

 · Responsible for an income target of which aligns with the grade of the post, contributing to an overall corporate income target of over £4000k pa.

· Delivers income growth through gifts from corporates, workplace fundraising and public facing corporate donations.

· Support the Senior Corporate Partnerships Manager in developing and implementing a comprehensive corporate partnership strategy which is data driven and demonstrates strong ROI.

· Develop and deliver concepts and ideas, from early discussion through to detailed proposals, working with colleagues across the charity. 

· Contribute to maximising sponsorship of our key programmes such as Big Purple Bus and Grant-Giving for cancer research and other initiatives.

· Write detailed, accurate and compelling bids and proposals that clearly articulate how Weston Park Cancer Charity are the preferred choice to meet the partner and project objectives for Charity of the Year or long-term strategic partnerships.

· Work with our events team to promote opportunities for corporate partners to support the annual events programme e.g. tables at events , team challenge events

· Succinctly communicate the impact of our work, ensuring it inspires and clearly matches the requirements of potential corporate partners and major donors.

· Be a key interface for external corporate enquiries and act as an external ambassador, undertaking significant networking across the region and representing the charity at key meetings and events.

· Be responsible for the management of an agreed number of accounts, providing excellent relationship management.

· Ensure that the resource and capability exist to deliver partner/funder requirements and proactively identify and seek to fill any gaps.

· Ensure we collect detailed and continuous feedback so that we learn from experience and effectively evaluate both successful and unsuccessful funding proposals and initiatives.

· Develop and maintain a prospect pipeline that is realistically capable of meeting agreed income targets and reflects both the strategic priorities of Weston Park Cancer Chairty and the external funding priorities of our corporate partners

· Maximise Corporate Social Responsibility (CSR) opportunities, work place fundraising and volunteering, and Gifts in Kind.

General Responsibilities:

Every employee is required to:

· Adhere to, and comply with, organisational policies, procedures and guidelines at all times.

· Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.

· Comply with the organisational policy on confidentiality, and the General Data Protection Regulations

· Respect the confidentiality and privacy of donors, guests and staff at all times.

· Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.

·Participate in personal and organisational training and development and performance framework meetings

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Who you are

We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Corporate Fundraising Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in being part of an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.

 About you

· You have proven experience of growing income and achieving income targets from corporate partnerships, ideally in a health charity environment.

· You are passionate about people and place: you want the best outcomes for people in South Yorkshire living with and beyond cancer

· You understand that income growth comes from inspiring with impact and excellent relationship management

· You thrive working collaboratively in a team which is driven to achieve whilst being supportive and rooted in our mission

· You have strong interpersonal skills which you use to inspire people about the cause and how their support can make a difference

· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity

· Support and encourage harmonious internal and external working relationships

Our Total Rewards Package

Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:

· 27 days (plus bank holidays) annual leave

· Option to purchase additional five working days per year

· Westfield Health level 4 coverage

· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%

· Up to 2 weeks full paternity pay

· NHS benefits

· Hybrid working

· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.

· Death in service cover

How to apply

Closing date:Wednesday 8th July 2026

Interview date: Thursday 16th July 2026

Application format: Please complete the Expression of Interest form for roles which are ring-fenced as part of this restructure process. Please ensure you give strong evidence, with examples where possible, of how you meet the person specification (the Qualifications, Experience, Knowledge, Skills and Attributes listed on the previous page).

Weston Park Cancer Charity is committed to promoting equality of opportunity and values diversity of culture among our staff.  All applications are anonymised as part of the selection process, so please do not forward any documents in PDF format.