Key Relationships Coordinator Jobs in Edinburgh

Our Helpline Services Manager will oversee and be responsible for the ongoing Service delivery of Cruse’s first tier of support to bereaved people across England, Northern Ireland and Wales. You will join dedicated and passionate team. This includes our Helpline Telephone Support, and Email Services. 

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 21st March 2025, We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 28th March 2025, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Our vision is to build a more sustainable peace in some of the world’s most polarised societies. We do this by equipping a global network of faith-formed leaders with the habits and skills they need to act across deep divides and transform unhealthy conflict. With more than 20 years of experience in the field, we specialise in creating spaces for faithformed leaders to encounter each other authentically, re-humanising those they no longer see or hear, and working towards a more peaceful future where both sides flourish – one in which their differences still matter.

The Facilitator & Content Design Manager is an integral member of the programmes and partnerships team, working closely with the Founder, Head of Programmes, and Co-Director (Impact and Partnerships) to design and deliver impactful products, programmes and resources. The successful candidate will facilitate programmes and support the development of our pedagogy for faith-informed conflict transformation, reconciliation and peacebuilding, which we call the ‘Rose Way’. 

The Rose Way is designed to equip faith-formed leaders with the skills, tools and character qualities needed to transform conflict at every level of society. It has three pillars: 1) Conflict Transformation skills; 2) ‘Deep to Deep’ dialogue skills (including the practice of Scriptural Reasoning); 3) the 12 Habits of a Reconciler. Investment in the Rose Way represents a key strategic priority for RCF in the coming years. 

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
 

Employer partnerships at Unifrog

Unifrog provides employers with a comprehensive talent attraction and development offering, with a holistic approach to our partnerships. The Employer Partnerships team brings local and international employers closer to our Unifrog schools, students and teachers. We focus on three key areas:

1. Building brand awareness
2. Increasing talent attraction and/or diversity of hires for apprenticeship opportunities
3. Supporting corporate social responsibility 

This allows employers to centralise their engagement with the future workforce via one partnership. 

This is the newest element of the Unifrog team and since starting work with employers in March 2022, we’re now partnered with over 110 organisations from across all sectors and industries to support them with their talent attraction and brand awareness. 

We’re increasing growth through providing unique tailored partnerships for employers; from partnerships that centre around a virtual course to support students in developing their skills (while increasing brand awareness), to partnering with Unifrog schools in areas of high levels of disadvantage via our school sponsorship programme, which brings outstanding careers guidance and networking opportunities with employers and universities to the students, schools and parents/carers who need it most.

 

The role and your key responsibilities

As Employer Partnerships Manager, your role is to grow our employer partner numbers and support our existing employer partners to get the most out of their partnership with us. A fundamental element of our work with employers is to make sure they’re adding genuine value to our student, teacher and parent community. 

Your key responsibilities will include:

• Make sales to employers:
  • Working with our New Business Lead and the wider Employer team, you’ll secure and conduct meetings with employers in which you’ll listen to their needs, communicate our mission to them, demonstrate our offering and seek to secure their ongoing subscription. External events and conferences are a regular part of the role where you may also be required to deliver presentations and be part of panel discussions.

• Maintain excellent relationships with existing partners and secure their subscriptions

  • You’ll onboard new partners, conduct regular check-in calls and consultatively support our employer partners to make the most of their partnership with us. It’s crucial that you maintain a sky-high resubscription rate.

• Delivering our existing services for partner employers

  • As the partnerships manager for your employers, you would be responsible for delivering on the different aspects of the partnership, including:

• Matching campaigns

  • Support your partners to identify events and opportunities they’re running that will be of interest to students using Unifrog, and work with our Employer Engagement Coordinator to add them to our system.

• Webinars, online fairs and in-person events

  • These events are another way for our partner employers to interact with our community of students and teachers. From virtual careers fairs, skill development webinars to in-person insights days, we strive for all our events to be useful, impactful and enjoyable for everyone taking part.

• Help develop new ways for our employer partners to add and receive value

  • The employer offering is continually evolving, and we’re keen to keep adding more ways in which we can add value for students and teachers using the Unifrog platform, and value to our employer partners as well. At Unifrog, we innovate quickly, and it’s everyone’s job to be creative. We want you to play your part in coming up with new services we can deliver which add value to all parties. 

 

What we’re looking for

• Resilient, and motivated to exceed targets

  • Our sales and resubscription targets are ambitious but achievable. You’ll need to be determined to meet and exceed them.

• Active listening

  • Our employer offering is a bespoke partnership, based on the objectives of our employer partners and how their goals align with the needs of our student and teacher audience. You’ll need to be an outstanding active listener, and be able to facilitate consultative discussions with potential and existing partners. 

• Personable, with a track record of excellent relationship management

  • At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner employers.

• Strong communication skills

  • You’ll be in frequent communication with lots of different people, both within Unifrog and externally - this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator, and prepared to speak on panels and present at conferences.

• Attention to detail

  • Whether it’s marketing collateral or an email to a partner organisation, it’s important you have the skills and discipline to carefully check our employer focused content and communications.

• Proactive attitude and willingness to get stuck in

  • You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.

• Data analysis

  • You will be expected to organise and interpret data to help employer partners make decisions about their partnership which will lead to securing new business and renewals. We also use Salesforce and Power BI; experience using these tools is desirable but not essential. You also need to be confident using google sheets, excel and powerpoint to create easy to understand visual representations. 

• Commercial awareness

  • We are more interested in people’s attitude and ability than their work history, but previous experience in Corporate Social Responsibility,  Emerging Talent, and/or Apprenticeships would be an advantage.

 

Working together

This is an exciting opportunity to join our growing Employer Partnerships team. You’ll work alongside several other teams at Unifrog too, including people on our marketing, data analysis, and school facing teams. You’ll be line-managed by the Head of Employer Partnerships.

 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

 

Key details 

• Base salary of £37,485 plus commission and a share in a company-wide bonus (£50,000 OTE). Grade B.

• Full-time.

• Working hours are 8:30am to 4:30pm or 9:00am to 5:00pm Monday to Thursday, and 8:30am to 4:00pm, or 9:00am to 4:30pm on Friday.

• 28 days paid holiday per year (plus bank holidays).

• Work remotely or in our London office.

• Start date: as soon as possible, but no later than the 1st June 2025.

• If you require reasonable adjustments or want to discuss any details about the role before applying, please get in touch.

• We can only consider candidates who have the right to work in the UK.

 

Application process

Deadline: 10:00 AM (GMT) on Friday 14th March 2025.

Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

• i. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

• ii. Identify a way that a major employer could add value to our student and teacher community, as well as a way that they could receive value from a partnership with Unifrog. How could Unifrog potentially facilitate each of these examples? (250 words)

• iii. What do you feel are the 3 most common barriers employers face when trying to engage with students? How do you think a Unifrog partnership could break these barriers down? (250 words)

Stage 2: Phone task (15 minutes)

Stage 3: Video call interview (1 hour)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

Phone interviews will be held throughout the application window. Video call interviews will be held w/c 24th March 2024.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

 

Inclusion and diversity at Unifrog
 

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South West area.

Deadline for applications: 16th March (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Late March

Start date in role: Late April / early May 2025

 Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

 Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

 Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

 Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.

 What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

 Specifically seeking candidates with:

- frontline support service experience

- a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)

- experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.

- research and advocacy skills – you will reach out to other organisations to support your cases where required

- competent IT skills for remote work

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

Location: Covering the North Yorkshire area, you must live in this area or within easy commutable distance.

Hours: 36.25 per week, spread across 5 days, between the hours of 8am–6pm

Reporting to: Regional Case Manager (North)

Working pattern: Remote work with frequent travel required. You will be required to deliver a face-to-face support service to clients in their own home or safe meeting place within North Yorkshire.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year)

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent I.T skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution! 

This is an exciting opportunity for an exceptional individual with proven experience to join our small and successful national charity as our Communications and Policy Officer.

Unlock has achieved a great deal for the people we support and that is testament to the talents of our dedicated team of staff and volunteers. Through listening and engaging with people who face difficulties because of their convictions we have an impressive track record of identifying issues, finding solutions and putting them into practice. We also influence policy and create systemic change.

Whilst we are a small charity we punch above our weight; we’re resourceful, impactful and work efficiently with like-minded organisations so that, together, we can achieve our aims. We are widely recognised as the go-to organisation in this arena.

We’re looking for an organised, motivated individual with communication and policy experience whose creativity and strategic thinking will be at the heart of communicating our work and advocating for a fairer future for people with criminal records.

If you are motivated to help people move on positively with their lives and create a fairer and more inclusive society, and based in London or the South East, this is the place for you.