Junior Project Manager Jobs

Main purpose of the role

The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.

The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.   

Location:   We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.

Duties and responsibilities

Communication

• Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
• Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Ability to meet and uphold SLAs.
• Ensure KPI’s are met to adhere to RCUK’s standards.
• Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
• Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
• Liaise with wider organisation to manage task at-hand.
• Respond to email queries from multiple inboxes.
• Speediness in responses to live chat queries 

Administration

• Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
• Monitor stock levels working with the current stock management system (ARK).
• Take accurate minutes of meetings.
• Meet operational targets set by the management team.

Courses

Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.

• Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
• Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
• Liaise with Course Centres, managing and approving courses in line with current course Regulations.
• Organise course materials and keep accurate records by:

                      o  liaising with suppliers to maintain adequate stock levels of course materials

                      o  organising the dispatching of course materials to Course Centres

                      o  liaising with Course Centres and the supplier to resolve issues - e.g. lost orders

                      o  liaising with Finance regarding invoicing and payment of accounts

• Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
• Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
• Provide absence cover within the coordinator team.
• Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.

How to apply

Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.

The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.

Interviews will be held w/c 9th December 2024

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

We're seeking skilled and dedicated people who are passionate about ending homelessness to join our Tenancy Sustainment Team as Caseworkers. Delivering strengths-based and person-centred support with clients who live in their own homes. Your mission is to help people to better manage their tenancy, increase their independence, and participate in an equal footing in their communities. We have current opportunities to support people within different parts of our service.

TST have both permanent and fixed term opportunities for new Caseworkers in different areas of our service delivery, including welcoming and resettling people into the service at the start of their support ; providing ongoing tenancy related support to people during their tenancy ;  and supporting people to move on to longer term and, where appropriate, more independent accommodation.

About the role:

Tenancy Sustainment Team (TST) North deliver support to over 1200 people who live in social and private rented housing units across North, West and East London. This service is for people: 

• Aged 18 years old or above 
• Who have lived experience of homelessness
• Who need support to manage and sustain their own housing / tenancy to avoid a return to homelessness

As a TST North Caseworker, you'll play a key role supporting people in the community. People we work with are offered 1-1 support from their named Caseworker, who initially identify and assess the needs of new clients, and who deliver support to people to:

• Move into, and sustain, their tenancies - providing support and advice on housing difficulties, e.g. rent arrears, disrepair or neighbour disputes, and urgent support for people facing eviction 
• Promote their health and well-being  - Facilitating access to, and advocacy at, health services and appointments
• Be financially resilient  - Providing benefits advice, supporting people to maximise their income and to reduce debt and arrears
• Be more independent - We support people to move to permanent, and more independent, housing after 2 years or at the appropriate time

Working together with clients and partner services, you’ll agree initial support and safety plans with clients, identifying SHP and community services and resources that can help clients to meet their goals and aspirations, and connecting clients to these services. You'll also contribute as part of a team towards continual service development, improvement and innovation, to benefit TST clients.

Caseworker posts are for Mondays - Fridays, 9am to 5pm. Posts involve hybrid work with opportunities to work from home at times. The role includes hybrid working and is based at our office in Kings Cross. There are opportunities to work from home at times.

About you:

• Ability to effectively work with a range of service providers and agencies to establish or improve services for clients.
• Ability to be self-motivating and work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.
• Ability to motivate people to move towards an appropriate level of independence and inclusion.
• Experience or understanding of supporting clients to maximise their income, manage bills, and avoid and reduce debts or arrears.
• Understanding of clients’ needs and aspirations, and ability to identify and assess clients’ needs using a strengths-based and person-centred approach.
• Ability to actively promote and practice Diversity and Inclusion as part of your work.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives.
• An understanding of the causes of homelessness, and of support and housing pathways available for people to end their homelessness.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important Information:

Closing Date: We will be accepting applications on a rolling basis, the first group of applications will be reviewed on 9th December. 

Interview Date: Monday 16th December via Microsoft Teams (interview dates will be added/updated after the first round of applications.)

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Job Title

Graduate Commercial Bid Writer

Grade

GRADE 7

Reports to

Head of Commercial Bid Writing  

Responsible for

N/A

Job purpose

As part of the bid writing team be accountable for writing multi million pound winning bids for agreed contracts, tenders and frameworks in line with the agreed operating model, enabling United Response to retain and grow income in a sustainable way.

Key responsibilities

Bid writing

· Writing high quality and innovative responses in tenders and framework that are representative of United Response work in collaboration with Operation colleagues and Relationship Managers that will lead to winning multi million pound partnerships

· Working closely with the Principle Commercial Bid Writer, Heads of business development, operational subject matter experts to ensure that all tenders, are written to an excellent standard and meet necessary criteria within internal and procurement timeframes.

· Editing and copywriting content to provide consistent and engaging written submissions.

· To articulate and illustrate information provided to you as well as work up concepts into creative and innovative ideas, in line with The United Response strategy and brand. This will include research, example gathering, development of new initiatives and engaging internal and external stakeholders, to include in model development and submissions which will lead to significant increases in income.

· Working with the Principle Commercial Bid Writer to develop a library of sector leading stock responses ensuring tools, examples and information are kept up to date and properly represents the work we do

· Write excellent bids, that bring our offer to life and win UR the contracts

Budgets and Critical Analysis

· Develop comprehensive blue prints for each of our contracts, which will include:

o Rigorous and comprehensive cost benefit analysis for all of our services and bids.

o Experience of developing significant comprehensive budgets for bids to ensure that the ROI is met ensuring sustainable contracts.

o A full risk assessment for the contract to inform decision making for a bid no bid scenario.

Best Practice and Learning

· Keep abreast of latest innovations and research to include in responses.

· Work with colleagues in Operational, Quality and Practice teams to ensure the best practice is shared and knowledge and management information is both used in tenders and available to the organisation.

· Research and data collection for bids, contributing as actively to bespoke model design and innovation development.

· Evaluate and improve future submissions utilising bid feedback and good practice from successful bids, taking a lead and ownership of the Response Library.

Opportunities

· Develop strong and effective communication and relationships across the organisation to understand opportunities and requirements that will take key stakeholders on the bid development journey.

Information & Governance

· Ensure that all processes, procedures and systems to support income generation are followed in accordance with best practice and Information Governance Policies.

· Ensure that United Response and partner’s intellectual property and commercially sensitive information is protected and used appropriately.

· Ensure confidentiality of our people and the people we support is maintained at all times.

Service User Engagement

· Always act as a champion of United Response and local partnerships internally and externally, modelling appropriate behaviours.

· Engage in and instigate true co-production, devolved decision making and strengthening the voices of the people we support.

· Develop and/or build strong and positive relationships with key stakeholders and where required commissioners.

Person specification

Essential Criteria

Part One – Experience

We will be looking for evidence of your:

· Credibility in your potential to write multi million pound sector leading bids and frameworks in the social care sector.

· Credibility in building relationships with operational colleagues and other key stakeholders.

· Credibility in developing rigorous and comprehensive cost benefit analysis for multi million-pound contracts and tenders.

· Supporting colleagues to think differently, developing bids that are easy to read and impactful.

· Understanding of how to deliver social purpose in a business-like manner, good business and financial planning skills and proven track record in delivering against financial targets and managing business risk.

· Commitment to co-production with people we support and their families/advocates.

Part Two - Key Competencies

We will be looking for evidence that you:

· Exceptional writing and communication skills.

· Analytical with an eye for detail.

· Have strong & practical understanding of how to write powerful bids in personalised public services.

· Can critically appraise ideas, proposals, and operating models to ensure that the bids we submit are deliverable and achieve agreed operating margins.

· Ability to work at pace and can juggle competing demands, making reasoned decisions about priorities.

• Can apply project management techniques appropriately to the scale of the task in hand.

· Can harness creative thinking and innovative approaches both of your own and enable others to apply these to deliver practical outcomes.

· Can strike a balance between tried & tested approaches while being willing to take calculated risks in developing new ways of doing things.

· Can show resilience when needed for yourself and assist others to develop this.

· Can hold colleagues to account in an appropriate way to provide high quality information needed for the bids.

Part Three - Personal Style and Behaviour

We will be looking for evidence that you:

· Can describe what your commitment to the aims, values and goals of United Response looks like in practice.

· Have integrity and display courage in tricky situations.

· Work collaboratively with the Business Development team to help deliver exceptional results.

· Are articulate, able to transform complex and often technical subjects into clear messages, and with strong presentation skills, able to create concise yet robust bids.

Desirable criteria

· Volutary or employed bid writing experience

· Certificate in Bid Management or similar

Philanthropy Manager 

Job Description and Person Specification 

Reporting to: Head of Philanthropy in the Fundraising Team 

Location of Work: Home based. The post holder will be expected to travel to meet donors, travel to away days and team meetings in London. On occassion, you will need to be able to attend early morning breakfast visits therefore the post holder will need to live close to London.

The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy. 

Contract Type: Ideally full-time, 35 hours per week, although part time / flexible hours may be considered. The role may require occasional evening and weekend work  

Contract Length: Permanent

Salary: £37,500 

BACKGROUND 

Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.  Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK. 

The new UK government’s Children’s Wellbeing Bill outlined in the King’s Speech, includes a requirement for free school breakfast clubs in every English primary school. This is a fantastic start towards ending child morning hunger. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are introduced in a way that is hunger-focused and barrier free. In 2021, the Scottish Government, pledged a not yet enacted promise to provide breakfast to primary children. 

Thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams. 

This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good. 

JOB PURPOSE 

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good the Philanthropy team’s role is to develop and deliver the charity's high net worth individual giving programme in line with Magic Breakfast’s strategic priorities to enable our organisational growth against our mission. 

We are seeking to grow income through further cultivation and stewardship of our potential and existing donors. Our High Value Giving teams are forecast to collectively raise £5.1m in 2021/22, up from £4.6m two years ago in 2019/20. The team includes partnerships with charitable trusts and foundations, corporate organisations, and high-net-worth individuals. 

Reporting into the Head of Philanthropy, this role will have a particular focus on ensuring that Magic Breakfast is offering the highest quality of donor care from start to finish, and building and developing our prospect pipeline.

We’re looking for a proactive person with excellent relationship building, cultivation, solicitation and stewardship skills as we seek to build our prospect pool, enhance or supporter journey and achieve our ambitious fundraising targets.

The Philanthropy Manager will have the opportunity to be innovative and creative, to create and test impactful donor journeys and engagement opportunities so Magic Breakfast’s supporters feel valued and can understand the transformational difference they are making to hungry children and their learning in the UK. 

KEY RESPONSIBILITIES  

• Manage your own portfolio of donors, providing excellent stewardship and strategies to uplift and secure multi year donations

• Work with Corporate, Trusts and Individual Giving teams to identify potential major donors and high value regular givers within Magic Breakfast’s donor portfolio and implement plans to develop these relationships;

• Support the Head of Philanthropy to build relationships with senior volunteers to garner their support and help encourage introductions to their networks

• Ensure all donations are thanked and recorded in a timely way, and logged accurately on salesforce

• Support Head of Philanthropy in accurately forecasting philanthropy income for each financial year, and ensure forecast income is updated monthly.

Please see the job description attached for the full job description. 

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

⭐️ 25 days holiday plus bank holidays

⭐️ Christmas closure

⭐️ Enhanced Maternity pay

⭐️ Cash back health plan

⭐️ EAP service

⭐️ Additional days leave each year up to 5 additional days

Please view our website and information on all our benefits.

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @ magicbreakfast. com

Shortlisting - 2nd-4th December

Interview 1 -10th and 11th December

Interview 2 and Task - 16th and 17th December

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. We ask that if you wish to apply for a role you complete the application as soon as possible to avoid disappointment. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

We are looking for a Community and Projects Officer to support us in our mission to transform the physics landscape for the UK and Ireland, and ensure a thriving physics ecosystem that contributes to innovation, discovery, research, growth and debate in the UK, Ireland and beyond. We are very proud of our innovative strategy and you can watch this film for more information about our work.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries and generous benefits.

What will I be doing?

• Foster a professional and welcoming environment that facilitates high satisfaction with members and community
• Manage our IOP Medals and Prizes and support our strategic engagement with academia, universities, national research facilities and independent research organisations.
• Play a critical role in our physics programme that will annually deliver up to four strategic impact projects to shape the debate on matters of importance to the physics community in academia and business across the UK and Ireland in order to influence and drive impact.

Projects you work on may include:

• Support our impact projects in science and innovation. Past projects include Green Economy, Quantum and Semiconductors.
• Manage the IOP Medals and Prizes, including execution of the engagement plan, managing key stakeholders including Awards Committee and providing customer service to nominees and winners.
• Manage and engage with key stakeholders in academia, including IOP Fellows and Members, award winners and universities, bringing new members into the fold.

Who will I work with? 

• Members, including Council Trustees and Special Interest Group Committees.
• Senior individuals within academia and business.
• Staff within the Science and Innovation Department, and across the IOP and IOPP.

Essential Criteria and Skills required 

• Organisational skills – ability to work with minimum supervision, prioritise workload, and handle multiple tasks.
• Interpersonal skills – ability to positively communicate with others; the confidence to listen and understand.
• Communication skills – ability to express information clearly and effectively in written and oral form.

Nice to have

• Understanding of physics/a physics undergraduate degree or equivalent.
• Experience of a membership organisation.

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

We have an ambitious new corporate strategy and you’ll play a part in helping us to deliver it.  There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.

As well as a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including:

• An excellent pension scheme
• Private medical insurance
• Generous annual leave (25 days starting as a standard pro rota where required)
• Floating bank holidays
• Gym Membership (Via salary sacrifice) and much more!

To apply for this role please click the link below, best of luck with your applications! 

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

Our partner is a well-respected advocacy INGO. They are seeking to recruit a Project Accountant to provide financial management support to project managers and their oversea offices.

Responsibilities

• Finance business partner to project teams and country offices, offering financial management support.
• Prepare project budgets, monitor expenditure and cashflows, and prepare management accounts, including variance analyses and supporting narrative reports.
• Grant management, compliance and reporting – preparing financial reports to donors, ensuring that these meet their requirements.
• Review the capacity of overseas offices, and support with capacity building as required.

• Ensure the integrity and operational effectiveness of project accounting procedures, developing, and maintaining these as required, and supporting and coaching junior staff as required.
• Supporting the broader finance team, including junior finance staff, in any ad hoc analysis, reporting and project work as required

Person Specification

• Accountant, qualified or QBE, with at least 5 years of experience in accounting, an understanding of accounting & finance principles and management accounting & reporting.
• Experience of project accounting, grant compliance & management is desirable; an understanding of the grant compliance & reporting requirements of the EU and German government grants is desirable.
• Strong IT skills, including advanced MSExcel skills. Competence in SQL an advantage.
• Strong communication (verbal and written) and interpersonal skills, including ability to communicate financial matters to non-finance staff.
• Quick learner, organised and flexible, able to meet tight deadlines.
• Fluent in English, with excellent spoken and reporting writing skills. Working knowledge of French or Spanish is highly desirable. Knowledge of German is not essential or required.
• Culturally sensitive
• Willingness to travel abroad.

This is an excellent opportunity for an accountant looking to get good grounding in project accounting & grant management within a large, complex INGO. For the right candidate, the organisation will offer sponsorship For those candidates outside of Germany, some relocation costs, including the cost of obtaining a permit (if required) will be covered.

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

The Role: 
This is a 12 month fixed term contract. The Funded Projects Officer is a key member of project teams with the purpose of aiding the successful delivery of projects. They will: 
•    Support the creation of realistic project budgets which both inform internal decision making and contribute to the success of applications for funding. 
•    Monitor income and expenditure against approved budgets, highlight risks and implications, and thereby help to ensure the Trust remains in a healthy financial position. 
•    Maximise grant income for the Trust through organised grant claims, maintenance of good funder relations and effective negotiations. 
•    Report on restricted income within projects, feeding into budgets, forecasts, and year end to ensure internal and external requirements are delivered.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than twice a month on average.

The Candidate: 
You’ll have experience of: 
•    Building and maintaining professional relationships both internally and externally
•    Being a confident communicator, able to listen, interpret, challenge, influence and explain complex financial principles to non-experts - not fearful of acting as or being the critical friend
•    Development, production and monitoring of project budgets
•    Project management, delivery and grant management
•    Prioritising and taking a flexible approach to project delivery across multiple projects at any given time.
•    Developing and delivering high quality numerical and written reports.  ensuring accuracy, testing assumptions and spotting potential risks that others might miss

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

Commitment to Diversity & Inclusion: The Woodland Trust embraces diversity and inclusion. We want our team to reflect the UK's diverse community. We support people from all backgrounds to apply, especially those who are under-represented.

Application Advice: Even if you don't meet every requirement of the role, we would encourage you to apply. Your enthusiasm for the environment and our core values—Grow Together, Explore, Focus and Make it Count—are what matter most. We also keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows your experience and passion for the role.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. We look forward to hearing from you and working together to make a positive impact on our planet.

Job Title: Design and Quality Manager

Salary: £ 32,000 plus £3,000 London weighting where applicable

Closing Date: Monday 2nd December midday

Reporting to: Head of Programme Development and Quality

Contract: Full time, permanent

Job Location: London / Midlands / North

The role is based from home with travel to the London office for work meetings about twice a month.

Interview date: Tuesday 10th December / Wednesday 11th December

Start date: Monday 17th February (tbc)

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve our mission.

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.

We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.

Our values

Empowerment

We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage

We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission.

Impact

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion

We respect and value individuality and engage diverse voices to achieve our mission.

Ownership

We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, deliver a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme design and improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development of our front-line staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will bring their knowledge of the HE sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Role responsibilities

Design & Development

• Project manage and deliver our programme design process, leading the implementation of an agile, in-year approach to effectively iterate The Access Project’s Accelerate (2-year) programme.
• Lead the development of our self-paced online learning provision, incorporating learning from delivery and best practice from the sector.
• Work with the Head of Programme Development and Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how to best drive short-term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as our university readiness framework and the Salesforce system that supports delivery.
• Ensure we continue to update our long-standing Gateway (4-year) programme as part of standalone programme design project.

Research to inform programme design and quality

• Remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant Widening Participate sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. plans for A Level Results Day).
• Provide nuanced insight about the WP/HE sector, with a coherent view of the landscape and how it’s changing, to enable The Access Project to make informed choices about our programme.

Quality Assurance

• Be responsible for the implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Lead on the quality assurance of self-paced learning content, collaborating with Online Delivery colleagues to identify best practice and develop a comprehensive approach.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include training and development for University Access Officers and updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

Student Voice

• Maximise student voice within programme design through varied feedback mechanisms, including the organisation and facilitation of regular student focus groups.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Lead and develop The Access Project’s overarching student voice strategy.
• Continue to drive improvements in TAP’s student voice work through research and engagement with sector leaders.

Any other duties as required by the Head of Programme Development or Director, Delivery

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and dynamic, meeting, training and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis.

Desirable

• Experience of using Salesforce (or another CRM system) as a case/student management system.
• Experience of designing engaging online learning or educational resources.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project’s programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management or supervisory experience.

Benefits:

25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

Employee Assistance Programme, a 24-hour helpline for staff

Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

Interest-free travelcard loans

Cyclescheme loans

3 paid Volunteering Days

Employer’s pensions contributions (3%)

CPD options

The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

Proof of qualification is required before the appointment is confirmed.

We are looking for an enthusiastic, organised, proactive individual who has a successful record in project, programme and operations support and who is looking to take on a new, exciting challenge that will make a real difference to the community.

This is a full and varied role – no two days will be the same! We can offer:

• The opportunity to be fully involved in meaningful work, to make a difference and see the positive impact of your work

• An experienced team who will support you to deliver on your goals, and to grow personally and professionally

• The platform to manage and deliver on your own workload

• A role that allows you to take the initiative, to innovate and to be involved with multiple stakeholders across the business 

• Fulfilling and rewarding work that contributes to society, sustainability initiatives and environmental challenges

ABOUT BAKER STREET QUARTER PARTNERSHIP

We are the Business Improvement District (BID) for the Baker Street area of Marylebone – a not-for-profit organisation making a real difference to this vibrant, diverse and dynamic part of central London.  Our innovative and compelling work is far reaching, from nurturing and connecting the community, to promoting the area’s vitality and ensuring it is resilient, safe and clean. Established 11 years ago, we have recently set out a new exciting and ambitious business plan focused on facilitating social and environmental impact, with wellbeing at its core. This is a unique opportunity to work within a team who are committed to contributing to the broader community and driving positive change. 

Our team is small but highly innovative and ambitious with a proven track record of making real improvements to the area for business and for all.  You will be joining the Partnership at an exciting time as we recently extended our area of benefit. 

We are delighted to have been recognised as a Great Places to Work certified company!

“100% of employees at Baker Street Quarter Partnership say it is a great place to work*, compared to 54% of employees at a typical UK based company”

Job Outline:

To provide project support to a number of programmes including:

• Operations – Initiatives to ensure our area is maintained as a clean, safe, well-managed and resilient through dedicated street management, effective communications and facilitated local networks

• Sustainability - Promoting social and environmental impact and wellbeing while supporting the delivery of businesses’ sustainability and ESG objectives

• Smarter Giving - our initiative facilitating relationships between our member businesses and local charities and community groups

JOB RESPONSIBILITIES:

Operations Support

• Research and collate area information including crime statistics, planned street works, planned events and protests, planning and licensing

• Maintain Street Team rotas onto team calendar 

• Assistance with the day-to-day oversight of the Street Team 

• Update and send weekly Security and Operations mailer 

• Update weekly Street Works 

• Manage our range of Operations communication and intelligence sharing platforms and closed WhatsApp groups

• Actively assessing the quality and look/feel of our footprint area to report to Operations Manager

• Administrative assistance with Operational contract management 

• Manage Health and Safety/Risk Assessments/RAMS for outdoor markets and events 

• Administrative assistance for Operations linked events (Security Networking, Intelligence sharing meetings etc.)

• Manage and book all member training 

• Assisting with keeping Operations section of BakerStreetQ website up to date 

Smarter Giving Support

• Support the Community Impact Manager on collection drives/Christmas appeal

• Research related to local need and Church Street Ward (our focus for Smarter Giving)

• Attend member volunteering sessions to welcome volunteers and ensure smooth running

• Assist with arrangement of member volunteering

• Organise annual Christmas raffle

• Draft weekly volunteering and skill sharing opportunity update 

• Draft articles on successful Smarter Giving initiatives

• Organise Meet the Charity events

Sustainability and Placemaking Programmes Support

• Research and administrative support related to sustainability, accessibility and Placemaking projects

• Drafting and updating communication and content

• Liaison with businesses, the Council and other stakeholders

• Initiate, promote and manage internal sustainability initiatives

• Assist with Smarter Recycling contract management

• Manage customer care calls to Smarter Recycling users (biannually)

General

• Support with the collation of performance/KPI data  for quarterly, annual and ad hoc reports

• Minute Sustainability Steering Group and Streets and Spaces Steering Group,  following up to ensure actions are completed

• Research related to local events and activities

• Staff pop-up member information stalls

• Financial administration related to Operations and Smarter Giving 

• Contract administration and support 

• Manage generic email boxes including  training@ and info@ responding in a timely fashion 

• Support and provide cover during holidays and absences for the Executive Assistant and Marketing & Events Coordinator including office and phone cover, office supplies and welcoming guests 

• Always acting as an ambassador for BakerStreetQ. 

• Back-up Fire Marshall and First Aider for the office (full training provided). 

• Opportunity to train as Mental Health First Aider

It is expected that the Project Assistant will provide cover for and stand-in as necessary for the Marketing and Events Coordinator and the Team Assistant, and has familiarity of their job functions to enable such coverage to be provided.

• To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required

PERSON SPECIFICATION

Required skills

• Excellent communication skills (both written and verbal)

• Exceptional personal planning and organisational skills

• Adept at independent working taking accountability for own workload and timely deliverables of work

• Excellent attention to detail

• Strong planning and time management/multi-tasking skills, with the ability to take the initiative and work independently with little supervision, yet maintaining regular communication within the team

• A flexible approach, professional outlook and positive attitude is essential 

• Ability to compile and accurately record information

• Intermediate skills in Word, Excel and PowerPoint and experience of using contact databases (in particular input, retrieval of data and the ability to use database) 

• Ability to work to tight deadlines whilst caring to ensure a high standard of work quality

• Ability to work effectively in a team environment with a “can-do”, willing, collegiate approach 

• Flexibility to adapt effectively to change

• Exceptional eye for detail and data accuracy

• Ability to liaise and build a rapport via telephone, in person and in written correspondence with senior business representatives and a variety of professionals and voluntary groups 

• Flexibility to work occasional evenings and out of core hours to attend events 

Required Experience

• Previous work experience in an operational support or project support role likely to have been gained over a minimum of 12 months

• A passion/drive to contribute in a community focused, social impact role 

• An interest in the urban environment and an organisation involved in sustainability initiatives, area promotion and placemaking projects

Our Benefits:

• Private health insurance via BUPA for employee only from day one

• Pension – Employee 5% and Employer 6% 

• 25 days Annual Leave plus bank holidays and additional gifted holiday over Christmas

• Season ticket loans

• Cycle to Work scheme 

• Salary sacrifice TechScheme – limit £2000

• Wellbeing sessions

• Opportunities and Support to volunteer

TIMESCALE:

Closing date for applications 29th November 2024.

Application by cover letter and CV.

Service Manager (Care and Support Services)

We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services.

Position: Service Manager

Location: Rochdale, Keswick Gardens, Greater Manchester

Hours: 37.5 hours

Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)

Contract: Permanent

Closing Date: 23rd December 2024 – Although applications may close before the deadline, so please apply early to avoid disappointment.

About the role:

You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

Key responsibilities

• Leading and engaging a team
• Leading a service
• Housing and income management
• Supporting customers

About you:

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

About the organisation:

A housing association with a difference – enhancing the everyday for all customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues.

They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Retail Assistant Manager    

Salary: £22,310 per year              

Hours: Full time 37.5 hours per week        

Contract type: Permanent 

Location: Bradford-On-Avon

 The Role:

To assist the Shop Manager in the dynamic and efficient management of volunteer staff, premises, and stock for our brand new Julian House Charity Shop opening in Bradford-On-Avon! The role is crucial in maximizing sales, achieving performance targets, and ensuring outstanding customer service that drives repeat business. You will also ensure compliance with all security, health, and safety standards, stepping in to lead the shop in the manager’s absence. 

Responsibilities include: 

• Collaborate with the Shop Manager to meet and exceed income and profit targets by optimizing sales strategies, minimizing operational costs, and continually seeking innovative ways to enhance business performance. 
• Ensure compliance with all statutory obligations, with a proactive approach to health and safety standards. 
• Promptly manage unwanted donations, maximizing revenue from these items through effective disposal methods. 
• Identify and nurture key volunteers to deputize effectively for the Shop Manager or Assistant Shop Manager when needed. 

Qualifications / Requirements: 

• General management, preferably in retail.
• A proactive, customer focused approach to work, demonstrating responsiveness and flexibility.
• Basic Knowledge of Health & Safety, Fire Regulations and ability to identify potential risks.
• Retail experience.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

   If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Get in touch

If you have any questions about the Retail Shop Manager role, please get in touch with us today! We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Project Support Officer to join us on a part-time basis, working 21.6 hours per week, for a 16-month fixed term contract.

The Benefits

• Salary of £32,666 - £36,000 per annum pro rata, depending on experience
• 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a brilliant opportunity for an administration and project support professional to join our prestigious and impactful organisation.

You’ll have the chance to be part of transformative landscape projects, gaining practical experience as you support the delivery of innovative and high-profile initiatives that enhance London’s historic green spaces.

Alongside this, you’ll have plenty of scope to fulfil your commitments in other areas of your life as you work 21.6 hours per week.

So, if you want to join a collaborative team, develop your skills and contribute to preserving and enriching some of the most treasured landscapes in the world, then apply today.

The Role

As a Project Support Officer, you will provide support to a range of flagship projects, including the £3 million Diana Princess of Wales Memorial Playground refurbishment.

Supporting the Head of Landscape and project managers, you will assist with programme and project management tasks such as scheduling, minute-taking, and co-ordinating project meetings.

You will also manage procurement and tender processes, maintain financial records, process invoices and monitor project budgets.

Additionally, you will:

• Provide administrative and logistical support for events, workshops, and professional development activities
• Prepare reports and maintain project documentation to meet governance requirements
• Develop and update project schedules
• Act as a key contact for co-ordinating between work streams, consultants, and contractors

About You

To be considered as a Project Support Officer, you will need:

• Experience of providing administrative and project management support
• Excellent IT skills with experience of using Microsoft Project, Word and Excel

Other organisations may call this role Project Support Assistant, Project Co-ordinator, Project Officer, Administrator, Administration Officer, Project Administrator, or Project Administration Officer.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are passionate about working in London’s iconic Royal Parks and interested in this unique opportunity as a Project Support Officer, please apply via the button shown. Successful candidates will be appointed on merit.

Interviews for this role will be held on Monday 16th December, and we are aiming to reach out to successful candidates on Wednesday 11th December.

IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health and drug & alcohol teams across England. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and Office for Health Improvement and Disparities (OHID). A core element of the programme is the expert assistance provided by a team of IPS experts, known as IPS Grow Leads, to support providers to improve their fidelity to the IPS model and achieve better employment outcomes for their clients. Subject to funding award, we are recruiting to a Project Support Officer.  This role will provide essential support to enable the whole team to effectively and efficiently deliver a wide range of provision to IPS services nationally. 

The Opportunity

We have an exciting opportunity to expand the IPS Grow team, aimed at helping health systems deliver high quality evidence-based employment practice. We are a well-established service, led by Social Finance and are funded by NHS England and DWP to support the expansion of IPS services across mental health and drug and alcohol teams.   

We are looking for a Project Support Officer to focus on supporting the IPS Grow team and programme within the Health + Work team at Social Finance. This role will include providing project and administrative support to the team to ensure we have real impact. The role will report into the Team Head for IPS Grow. 

 Responsibilities 

The key requirements of the role are:

Provide project support and coordination of IPS fidelity reviews: 

• Support the coordination of IPS fidelity reviews;  

• Support with collection and collation of data, helping generate insight and contribution to the evaluation of our work and of the services we support. This may also include data entry and contributing to standard reports;  

• Provide support of team events and workshops, both internal and with the services we support;  

• Provide ad hoc support to other aspects of the team’s project work and take on special projects, as required.  

 Provide administrative support to the programme:  

• Support the Senior team within IPS Grow, with project planning and monitoring to ensure the programme remains on track;  

• Produce documents such as monthly reports which may require collation of input from multiple parties and documents and compiling into spreadsheets or presentation slides, in collaboration with members of the Senior team;   

• Provide support for co-ordination of IPS qualification delivery and professional registration;  

• Liaise with regional leads, NHS Trusts and IPS providers and other key stakeholders as required;  

• Support the delivery of specific administrative tasks and processes including minuting and action-log management of meetings and Boards;  

• Coordinate diaries, schedule meetings and book rooms with internal and external parties, including arranging for materials and equipment to be available, as required;  

• Support IPS Grow Leads to schedule complex meetings in their regions;  

• Monitor team mailbox and act as a first line response for queries;  

• Book travel and accommodation, including group bookings (e.g., trains, hotels) for the team;  

• Manage expenses generated by travel and meeting bookings on internal systems, accurately and in a timely manner;   

• Support the team knowledge management hub and operational manual whilst ensuring a clear document version control and management process in place;  

  Provide additional administrative support as required from time to time;  

• Manage the creation of impactful presentations that communicate key messages to stakeholders. 

• Provide support to the wider IPS Grow team  

And any other responsibilities commensurate with the job title and role   

About you

You will need to show competency, potential or interest in the following areas. You are not expected to arrive with a full skillset, as you will be supported to develop in the role.   

• Shared values: We are looking for people with a passionate belief that anyone can work with the right support, and a commitment to our values.  

• Team work: You are a team player and also have the ability to work independently, are receptive to feedback and use it to continually improve. You will be able to effectively represent Social Finance.  

• Organisation and reliability: You will be highly organised. You will be able to manage multiple tasks and requests, prioritising them effectively and ensuring they are responded to in timely and accurate manner. The team will be able to rely on you to ensure that meetings are organised, papers are circulated, and third parties communicated with.  

• Proactivity: You will be proactive as well as reactive. You will look for opportunities to support the team to be more effective and better coordinated. You will think ahead, helping the team to avoid mistakes. You will generate ideas for how we can improve our ways of working, becoming more efficient and effective.  

• IT and data skills: You will be familiar with core Office software (Word, Excel, PowerPoint, Outlook) and will have experience managing multiple email accounts. Ideally, you will be comfortable with spreadsheets and analysing data although you do not need to have specific expertise in this area. Experience using SharePoint, MS Teams, Zoom and Slack is desired.  

• Communication: You will communicate effectively with the team to set expectations, adjust to changing priorities, and keep them up to date with your progress.  

• Experience: You will have had prior experience in an administrative support role, ideally in a national team managing complex programmes or working in primary or secondary care.  

The Living Wage Foundation has an exciting opportunity to join our dynamic team as a Research Manager. We are looking for an individual with quantitative research expertise and a desire to influence positive social change to join our Research Team. Previous experience in conducting research on the UK labour market is desirable but not essential. Reporting to the Senior Research Manager, the Research Manager will: 

• Contribute to the design and management of our research programme on labour market conditions, low pay, in-work poverty, and insecure work. 

• Conduct rigorous quantitative and qualitative research (mainly quantitative) to understand how existing working conditions such as low pay and insecure work - and potential improvements - affect workers, businesses, and society. 

• Provide thought-leadership on areas relevant to LWF’s work, including on areas like low pay, insecure work and cost-of-living, and relevant policy developments.

• Communicate research findings verbally and in writing to influence employers to pay the real Living Wage, and to grow recognition and understanding of the Living Wage Foundation and the social policy issues it works on.

• Provide input into in-house research standards and quality assurance.

• Have direct line management responsibility for a researcher. 

• Build relationships with external partners, including commissioning and managing research conducted by other organisations. 

Living Wage Foundation 

The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage. Other projects include Parent Action and Sponsor Refugees to add depth to the impact of Citizens UK’s work.

The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each October ahead of Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers.

The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for 475,000 low paid workers. Over recent years, the Living Wage Foundation has built on the success of the real Living Wage by creating new responsible employment standards – Living Hours and Living Pension – for those employers who want to go further and provide the security workers need now and in the future.

The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Citizens UK

Citizens UK is the biggest, most diverse and most effective people-powered alliance of local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.

This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £3 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parent Action and Sponsor Refugees that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of almost 15,000 accredited Living Wage Employers across the UK. 

At Citizens UK, our organisers and project staff work within communities and ‘organise across difference’. There are various project roles and management, operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context, and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.

About the Application Process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please contact us. 

Got any more questions?

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.

We will be holding a webinar on Tuesday 26th November, 1-1.30pm where anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.

Please register for the webinar via the application form.

If you’d like to know more but cannot attend the webinar, please contact us. 

Main Responsibilities 

This role sits within the communications team. Working as a Research Manager for the Living Wage Foundation, your main responsibilities will include:  

Strategy Development 

• Contribute to the design and management of a research strategy for the Living Wage Foundation, effectively planning a timeline of future projects that combines to grow the Foundation’s influence, intelligence and impact. 

• Work across the Foundation’s communications, programme and business development teams to understand and support research and intelligence needs around Living Wage accreditation and the diversification of the Foundation’s work. 

• Support the Foundation’s communications team to embed data and research findings across traditional media, social media and website communications, including by identifying external hooks to showcase new or existing LWF Research. 

Build and manage projects and achieve work targets effectively 

• Design and deliver high-quality research projects within the Living Wage Foundation’s research programme, focusing on the labour market, low pay and in-work poverty.

• Conduct quantitative analysis of secondary datasets, including the Labour Force Survey, the Annual Survey of Hours and Earnings, the Family Resources Survey and Understanding Society. 

• Commission, design and analyse primary polling of individuals and businesses. 

• Commission and manage research conducted for the Foundation by external organisations. 

• Conduct qualitative research, including interviews and focus groups with low-paid workers and employers. 

Reputational and risk management 

• Identify potential reputational risks related to research and proactively develop appropriate protocol, messages and standards to mitigate risks, including through appropriate quality assurance processes 

• Design and conduct evaluations of the Foundation’s programmes and impact, and build the evidence base on the benefits of the Living Wage to workers, businesses and society. 

Materials development and dissemination 

• Managing individual reports and projects, with full ownership of the planning, methodology, report writing, dissemination and evaluation. 

• Disseminate research findings through written reports, articles, blogs and presentations. 

• Plan and react to regular data releases from the ONS relevant to low pay, labour markets and in-work poverty. 

External Relationships 

• Build and manage relationships with research organisations, academics, think tanks and employer networks. 

• Identify and develop strategic partnerships with a range of stakeholders – including project partners and funders to support the Foundation’s work.

• Represent the Foundation at meetings and events, including speaking on panels and in roundtables on research- and policy-related issues. 

Internal Relationships 

• Support wider research and intelligence needs and projects across Citizens UK. 

• Provide research support to colleagues where required, including by responding to data-requests and providing input on project-specific research activity where required. 

• Work with Citizens UK community organisers, members and leaders to promote civic engagement with and ownership of the Living Wage campaign. 

Learning and Expertise 

• Become in-house expert on issues relevant to LWF’s diversification work.

• Monitor developments in public policy and develop appropriate proposals for what these mean for LWF’s work.

• Demonstrate ability to support members of the team in designing and delivering research outputs, including providing input on in house research standards.

• Support the training and induction of team members, and work collaboratively with the wider team to ensure that we are meeting the expectations of our network and stakeholders. 

Generate income and resources 

• Manage budgets, and identify opportunities to attract funding for research projects. 

Person Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Bachelor’s degree or equivalent professional qualification (D) 

Experience 

• Proven, comprehensive experience in a research or analytical role (E) 

• Experience of building and managing successful relationships and partnerships with research organisations, funders, and other stakeholders (E)

• Experience of conducting or managing research related to the labour market, low pay or in-work poverty (D) 

• Sound knowledge and understanding of public policy issues relating to the UK labour market, especially around low pay and insecure work (D) 

• Experience of commissioning and overseeing research projects delivered by others, and/or applying for or delivering externally funded research (D) 

• Experience of line management or mentoring junior staff in a professional setting (D)

Key skills and knowledge 

• Excellent quantitative research skills, and knowledge of a range of quantitative research techniques (E) 

• Knowledge of secondary datasets related to the labour market, such as the Labour Force Survey and Annual Survey of Hours and Earnings (E) 

• Ability to work with Microsoft Excel, and at least one other statistical software package for analysis (e.g. SPSS, Stata, R or Python) (E) 

• Excellent written and oral communication skills in a range of formats (e.g. briefings, reports, blogs and presentations) (E) 

• Excellent interpersonal skills, with the ability to build and manage internal and external relationships (E) 

• Ability to act on own initiative, to introduce and develop new projects and ideas (E) 

• Understanding of the key drivers of in-work poverty in the UK and broader labour market dynamics (D) 

• Qualitative research skills and experience using a range of techniques (D) 

Personal qualities & values 

• A proactive approach to all areas of work, with a ‘can do’ attitude and a flexible approach to work demands (E) 

• Strong attention to detail, with the ability to sense check data and critically review findings outlined in research reports and briefings (E) 

• A strong commitment to the Living Wage campaign and principles of Citizens UK (E) 

Interviews: 9th & 10th December (TBC)