Journey guide jobs in haringey, greater london
Job Title: Deputy Service Manager
Location: Lambeth, London
Salary: £37,635 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Deputy Service Manager to support women and children who are impacted by domestic abuse and other forms of violence against women and girls.
In this role you will provide line management and support to staff who work with and help women and their children who experienced domestic abuse and are staying living in our refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours on call rota.
Closing Date: 09:00am 6 May 2025
Interview Date: 14 and 15 May 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
As a Recruitment Coordinator, you'll support the wider Recruitment team in providing a first-class recruitment service to both hiring managers and candidates.
This is an exciting position where you can use your skills and experience to help one of the UK’s largest charities find the best people to join our workforce and support our mission to fund life saving research.
Supporting the recruitment for both our retail and office roles, you'll play a key role in the day-to-day coordination of the recruitment service including:
- supporting hiring managers with their recruitment requirements
- writing and placing engaging adverts
- arranging interviews
- providing feedback to candidates
- making offers of employment
You'll be an ambassador for British Heart Foundation (BHF), providing a seamless experience for our candidates at every touch point of the process. You'll also be able to get involved in recruitment project work around our career site, recruitment processes and systems.
About you
With excellent communication skills you'll be able to build strong working relationships with managers from across all areas of the business. You’ll have sound knowledge of recruitment practice and how to implement it in an in-house environment.
You'll have proven experience of working in a customer facing role or a position where you are providing excellent customer service. You’ll also have up-to-date knowledge of recruitment/employment law and an understanding of how it impacts BHF processes and procedures. We are looking for someone collaborative and with excellent attention to detail to join our fast-paced team.
To be successful in this role you will:
- be a team player
- be proactive and efficient and focused on getting results
- have strong time management skills
- be IT proficient with intermediate knowledge of the Microsoft Office Suite (Word, Excel and PowerPoint)
- have previous experience with HR systems and an Application Tracking System (ATS)
- have excellent communication skills, both verbal and written
Working arrangements
This is a hybrid role, where your work will be dual located between your home and our London office. This is a job-share position, working with another Recruitment Coordinator working Thursday and Friday.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.
How to apply
Click on the apply button below to be redirected to our career site.
Our vision is a world free from the fear of heart and circulatory diseases.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Title: Fundraising Data Analyst
Salary: £42,205-£43,417
Location: London Hybrid
Tenure: Permanent - Full time
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.
Are you a keen advocate of women and girls’ rights in emergencies?
Can you create interactive PowerBI dashboards with efficient structured semantic models?
Do you have experience within Fundraising or marketing and have a passion for transforming data into actionable insights?
Then we'd love to hear from you!
We are recruiting for a Data Analyst to use their skills and experience to help build a deeper understanding of ActionAid’s supporters and fundraising performance. You will work closely with the Reporting & Analysis Manager and fundraising teams to deliver high-quality dashboards and analyses that illustrate the evolution of the supporter database and show the effectiveness of our fundraising activities.
To excel in this role, you should have experience with large relational databases and a passion for data analysis and reporting.
Beyond technical skills, we seek a motivated self-starter who can work across a diverse internal client base, planning and communicating workload to satisfy demand. The ideal candidate will have a solid foundation of Power BI (modelling and reporting) skills, have some experience using data to influence fundraising or marketing strategy, and demonstrate keen attention to detail. If you have this skillset, along with a desire to work within an organisation committed to helping adolescent girls living in poverty, challenging violence against women and girls, and fighting for women's economic rights, we want to hear from you. Apply today to join ActionAid UK as our Data Analyst.
Why this role is exciting
As our Data Analyst, you’ll be at the forefront of designing and refining dynamic Power BI dashboards, collaborating with diverse teams to illuminate fundraising trends and campaign performance. You’ll actively engage with stakeholders, providing user-friendly insights that help shape key decisions across the organisation. Whether you’re investigating data inconsistencies, planning bespoke analysis projects, or experimenting with cutting-edge Power BI features, you’ll be driving continuous innovation in how we use data to amplify our mission.
What you’ll do
Create Impactful Dashboards: Develop engaging Power BI reports that translate complex fundraising data into visual narratives, helping colleagues understand trends and make informed strategic moves.
Collaborate & Communicate: Work closely with diverse teams—from funding to finance—to plan campaign reviews and present analysis in a clear, compelling way, ensuring stakeholders of varying technical backgrounds feel confident and informed.
Drive Continuous Improvement: Spot opportunities to enhance data models and streamline refresh processes, keeping performance at its best. You’ll also actively seek feedback on user-friendliness and accessibility, making dashboards intuitive for every viewer.
Lead Bespoke Analysis Projects: Blend existing reports with fresh ideas to deep-dive into campaign performance, supporter behaviours, or product trends, ultimately shaping future fundraising campaigns.
Champion Data Accuracy: Team up with the wider data department to maintain and refine smooth data flows from CRM to SQL Data Warehouse and beyond, ensuring high-quality reporting across the organisation.
About you
You have hands-on experience in building and optimising Power BI dashboards (at least 1 year), plus a solid track record (2+ years) of using reports and analytics to drive strategic improvements.
You’re proficient in DAX functions, M Query, and data preparation, and you’re always exploring new Power BI releases to stay on the cutting edge.
You’re a natural communicator who loves translating complex data into clear takeaways, whether you’re speaking with fellow data experts or guiding stakeholders who are new to analytics.
You have a collaborative spirit—ready to solve problems, investigate discrepancies, and recommend solutions that enhance our entire data ecosystem.
Above all, you’re excited to apply your data skills to a powerful cause, championing ActionAid UK’s commitment to feminist principles, anti-racism, and equality.
Why ActionAid UK?
By joining our People, Transformation & Culture team, you’ll be part of an organisation dedicated to creating lasting change for women and girls worldwide. At ActionAid UK, we foster a culture of innovation, open collaboration, and continuous learning. You’ll have the freedom to test new ideas, contribute meaningfully to strategic decisions, and see first hand how your analysis impacts the people and communities we serve.
If you’re a driven Data Analyst who’s ready to push creative boundaries and make tangible contributions to global equality, we want to hear from you. Join us at ActionAid UK and help transform the power of data into lasting social change. Apply now and be part of something extraordinary.
Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.
Additional information:
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly
celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.
AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism
finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.
If we receive a very high response, we may close the vacancy early and will not accept further submissions.
We are looking for an experienced Trust Fundraiser with a background in securing income from charitable trusts and foundations to join our team to help Groundswell continue to create positive change in the lives of people, services and systems on their mission to tackle homeless health inequalities. Recently kicking off our new ‘Creating Positive Change’ strategy, coproduced by over 130 staff, volunteers, clients and partners, we have ambitious plans and a compelling model which in its simplest form promotes healthier lives and a better future for anyone who has experienced homelessness.
The successful post holder will have experience in leading the development of well-written, compelling proposals and reports to charitable trusts and corporate foundations; demonstrating key relationship management skills to ensure all our funders feel part of Groundswell’s mission. You will be a flexible worker with strong organisational, research and written communication skills. You will pride yourself in collaborative working to ensure the most successful chance of securing income, whilst being a self-starter who can manage their own workload effectively.
The client requests no contact from agencies or media sales.
The British Heart Foundation (BHF) is looking for an exceptional Learning & Development (L&D) professional to join the Talent & Organisational Development Team for a 6-month fixed-term contract as a Future Skills Lead to take on a pivotal role in shaping the future of skills at our organisation.
This is an exciting opportunity to lead the development stream of a critical project that will position BHF as a truly skills-powered organisation.
As the Future Skills Lead, you will play a central role in designing, implementing, and embedding a cutting-edge future skills curriculum. Your work will empower our people to thrive in an ever-evolving landscape by fostering essential skills like data literacy and digital confidence.
Key responsibilities include:
- Leading the design and delivery of a blended learning curriculum.
- Improving categorisation of skills and navigation of relevant content within Workday.
- Fostering a culture of continuous development.
- Creating and delivering an internal campaign to engage colleagues in their development of Future Skills.
- Working with key partners aligned with the future skills strategy.
- Ensuring a seamless integration of the skills framework into everyday learning experiences.
- Embedding future skills into our early careers and apprenticeship programmes.
- Integrating effective evaluation into learning design.
About you
We are looking for someone with a strong background in Learning & Development and a proven track record of leading and designing impactful L&D projects. You’ll have hands-on experience with digital learning and Learning Management Systems (e.g. Workday) and be able to utilise them for effective blended learning approaches. Experience working in cross-functional teams to deliver innovative solutions is essential.
To succeed in this role, you will have:
- L&D experience, designing and delivering innovative learning solutions.
- Strategic leadership skills to implement large-scale learning strategies.
- An understanding of data literacy and digital confidence.
- Proven project management experience, managing complex projects and resources.
- Strong collaboration and stakeholder engagement skills.
- Excellent communication skills for internal campaigns and presentations.
- An analytical mind, able to evaluate learning programs and make data-driven decisions.
Working arrangements
Please note this is a 6 month fixed term contract. This is a blended role, where your work will be dual located between your home and our London office (NW1 7AW).
Interview process
1st stage interviews are due to take place Wed 30th April via Teams. 2nd stage will be on Thurs 8th May in our London office.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below to be redirected to our career site.
Our vision is a world free from the fear of heart and circulatory diseases.

The client requests no contact from agencies or media sales.
Job Title: Business Systems Analyst
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £53,204 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as Business Systems Analyst to contribute to major changes to the systems we rely on to deliver our services. Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.
In previous roles you may have been a business analyst, product owner or solutions architect, and you will bring experience of all aspects of systems implementation. As the Business Systems Analyst in this very hands-on role, where you will manage and carry out all stages of implementation projects, ensuring that new business systems are successfully implemented on time and to meet business needs.
We will be selecting, implementing and supporting new systems, including our case management, housing management and finance systems. This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution.
If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.
Closing Date: 09:00am 21 April 2025
Interview Date: 28 and 30 April 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Job Title: Floating Support Worker
Location:Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,104 per annum, inclusive of London weighting allowance if applicable
Contract type: Full Time, Fixed Term Contract (Until March 2026)
Hours: 37.5 hours per week
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Floating Support worker to provide high quality practical and emotional support to survivors of domestic violence and their children in the community.
The post-holder will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse. You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
The successful appliant will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. Additionally, you will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 25 April 2025
Interview Date: 6 May 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Job Title: Application Support Analyst
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £26,550.40 per annum
Contract type: Part Time, Permanent
Hours: 30 hours per week (across 4 days - days to be agreed)
Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.
We are looking an Application Support Analyst to work with our Business Systems Analyst in the implementation of these systems, including testing and training users. Once the systems are live the Application Support Analyst will be responsible for day to say issues, monitoring the support inbox and liaising with the provider to resolve issues. They will also be expected to create a training plan for new and existing staff.
This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution. If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.
Closing Date: 09:00am 25 April 2025
Interview Date: 2 May 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
The young people we work alongside are amazing. Courageous, resourceful and incredibly smart. At the point in which we get to meet them they are often tired, traumatised and frustrated. If you get that, see the best in people and understand that these young people deserve the highest quality service, patience and care then we want to hear from you. Our Youth Justice service runs pan London, working alongside young people impacted and involved with the criminal justice system and those that are experiencing homelessness. We are looking for a Case Worker to join our team and deliver a holistic service to the young people. We are looking for a kind, creative, motivated and approachable individual to support our mission to enable young people to use their strengths to live a life where they feel safe and fulfilled. We need someone who is comfortable working to deliver groups and outreach in a prison setting as well as delivering street based outreach services. You should have working knowledge of supporting young people impacted by violence. You will be required to meet young people in court, police stations, prisons and community settings as well as at our main day centre in Camden with the option of some remote working from home. If you have the required skills and are passionate about supporting young people, then we would love to hear from you.
- A full-time (or part-time considered) permanent role in our Youth Justice Team
- Salary £31,200 – £34,736
- Deadline to apply: 9am, Wednesday 16 April
The client requests no contact from agencies or media sales.
The Training Administrator plays a vital role in supporting the smooth operation of our training services. You’ll work closely with the Training Manager and the wider team undertaking a variety of administrative activities associated with training, with an emphasis on administration for private courses and our learning management system. The role will include supporting live courses, providing administrative support for our training bookings, managing our mailbox, and developing our E Learning content and systems.
This role will suit someone with proven administration experience, excellent IT and data management skills, an eye-for-detail and excellent proof-reading skills. The ability to prioritise workloads and work independently and proactively using your initiative is essential. You will also have a good knowledge and understanding of a PDA Profile of Autism. It's a very busy but interesting and creative role!
The role is part time, working 21.5 hours per week at £13.91 an hour. Actual salary per annum £15,551 (FTE £25,316)
The client requests no contact from agencies or media sales.